Name: Staybridge Suites Chicago-Oakbrook Terrace By IHG
Address: 200 Royce Blvd., Oakbrook Terrace, 60181, US

10/10

Exceptional

29 Jul 2026

Howard

Conveniently located in a great area near shopping, dining, etc… Clean spacious room comfortable bed clean linen sheets. House keeping came by to clean my room.

10/10

Exceptional

21 Jul 2026

CORTNEY

Great rate for a last minute room. Very comfortable bed!

Partner

10/10

Exceptional

19 Jul 2026

Erica

We loved our stay! We were near family and the attractions were within 30 miles. Plenty of places to eat and shop.

Partner

4/10

Poor

02 Jul 2026

Jose

The elevators were down. The staff was able to get us a room on the first floor due to my wife having surgery.

Family_with_children

2/10

Poor

30 Jun 2026

James

Filthy hotel, poorly maintained, and staff is terrible. The elevator was broken but they didn't post that anywhere and I didn't find out until arrival. And it wasn't just out of service a few days. It had been completely removed for full replacement and down for weeks. I asked for a bottom floor room and explained that I struggle with climbing stairs, but the woman behind the counter clearly didn't care in the least. Avoid this place at all costs.

Self

6/10

Pleasant

29 Jun 2026

Hasintha

It isa good hotel to stay. I stayed 3 nights and the breakfast was same for all 3 breakfasts.

Friends_and_family Family

2/10

Poor

27 Jun 2026

Deepak

The elevator is occasionally out service, don’t book this hotel for stays more than 1 day. Start booking this hotel after December 2026.

Partner

10/10

Exceptional

22 Jun 2026

Scott

Worked out great for our family. The 2bd/2 bath suite with living room and kitchen was perfect for our 7 guests to all stay in one room

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Rupali

Room and bathroom was clean. Staff was super helpful. Loved the breakfast too. Will consider staying here again when we visit Chicago next.

Friends_and_family Family

6/10

Pleasant

10 Jun 2026

Jan Teglgaard

Under renovation, no elevator, no wifi

Self

8/10

Excellent

06 Jun 2026

Tim

Lack of advance notice that the elevators wet being reconstructed and several other remodeling projects were underway.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Sandra

Wonderful experience!

Family

6/10

Pleasant

02 Jun 2026

Johnny

Review could’ve been higher but the elevator was down and we were on the 4th floor, not good. The buffet breakfast was mediocre, could have been better. Nice area and nice hotel.

Partner

4/10

Poor

31 May 2026

Matthew

We checked in around 9 PM and were placed in a room with no working air conditioning nor working stove, which was not great because we brought food we wanted to make on the stove. Also, there was an issue at check-in because the employee did not tell us of the security deposit, so we had to walk the flights of stairs multiple times because the only elevator did not work. Very annoying!

The first night in our original room was humid and difficult to sleep, so the next morning we brought up these issues and were relocated to a different room. We were appreciative, but wondered why we were put in a subpar room to start with.

After those issues, our final night was interrupted when the fire alarm went off and we were forced to evacuate. I know this is no fault of the staff, but we lost at least 90 minutes of sleep we desperately needed with a travel day the next morning!

Breakfast was good but there were no bowls nor forks on our first morning. Food was good but refilling it was a little slow.

Also, the beds were not as comfortable as some other places. Due to these inconveniences, we would not stay here again. There are other options that do not have these issues and we would like to take our business elsewhere. We felt like the cost was too high for the experiences that we had and would like a refund of some sort due to our terrible time. Staff helped as best they could but we shouldn't have to bring up these issues for a hotel that costs $125 to $150 a night! Disappointed!

Partner

6/10

Pleasant

28 May 2026

Katina

The hotel itself was very nice, very good buffet, clean spacious suites however the elevator was broken and I was not informed until after check in. I was in town for the weekend and it was a huge hassle to find another hotel. I was informed that the elevator would be out of service for another month. I was not pleased with the communication as the clerks should have informed the guest prior to arrival

Friends

8/10

Excellent

17 May 2026

Naazpreet

There is a wierd smell that’s all .. rest was good 👍

Self

4/10

Poor

14 May 2026

Narendra

Multiple issues during the stay - elevator was out of service due to maintenance and was given 4th floor room. Had to use the stairs to go to my room. This would have been okay but my access card didn't work when I returned in the evening. Had to go all the way down to get it recharged. This happened twice which had me climbing up and down four flight of stairs.

Self

6/10

Pleasant

13 May 2026

Nandlal

The elevator was being replaced and out of service. This was not disclosed until check in. The staff did offer help with carrying the luggage.
The carpet on the stair way was dirty and construction dirt was evident.
The breakfast was decent. The scrambled eggs were overdone, but that is par for the course at many hotels in this range.

2/10

Poor

11 May 2026

catrina

This hotel was horrible

Family_with_children

8/10

Excellent

06 May 2026

Gidalthi

Property going through renovation, had a hard time with bedroom door unlocking, door looked new, but the lock was hard to lock and unlocked. Lever on bathroom sink wasn't working properly, so it will filled up with water. Elevator not working, so ask for lower floors, specially if having suitcases. Fire alarm went off during my stayed and it really took a long time to shut it off, was very annoying.

Self

4/10

Poor

06 May 2026

Shelley

The plumbing was an issue and the elevator was broken. May have been better for the customers and staff to shutdown until the maintenance issues were resolved. The staff was helpful and breakfast was nice.

8/10

Excellent

02 May 2026

Ameh

Under some renovations at the moment but was ok. Good location and good breakfast.

Friends

8/10

Excellent

25 Apr 2026

Crystal

Very nice hotel however, no elevators currently due to renovations. I was on the 4th floor so, very inconvenient. No info
was provided until check in.

Partner

10/10

Exceptional

20 Apr 2026

Sarretta

Nice area, good staff and they cater to your needs

10/10

Exceptional

19 Apr 2026

Svetlana

Great smiling staff. Wonderful breakfast. Elevator is under construction but staff was so helpful and quick in helping me to bring my luggage to and from the room.

Family_with_children

2/10

Poor

19 Apr 2026

Rupert

This hotel was horrible not elevators and did not notify us when we booked! They did not make accommodation for my disabled wife! Will NEVER stay there again.

Partner

8/10

Excellent

13 Apr 2026

andrew

Only 1 elevator and being rehabbed on 3rd floor had to walk stairs multiple times to take luggage and such out this facility is in poor condition and needs rehab badly
Scheduled for this year but little done so far

Self

10/10

Exceptional

24 Mar 2026

Diamond

Very nice hotel and clean

10/10

Exceptional

22 Mar 2026

Elizabeth

Great rooms and our dog loves it. The breakfast is so nice and the wetlands were fun to look at. The staff was always friendly. Thank you

Family_with_children

10/10

Exceptional

06 Mar 2026

Gary

Very good breakfast. They gave our room a light cleaning the first day; made the bed, emptied garbage,Replaced some towels. But did not do anything the next 2 days. Suites are nice when you have more than 2 people. We had 4. Price was fair. Good location for our purpose. But a far walk to civilization

Family

10/10

Exceptional

04 Mar 2026

Wenliang

Breakfast is very good. Friendly staff.

8/10

Excellent

26 Feb 2026

Monique

The hotel was

8/10

Excellent

16 Feb 2026

Sulthan

Breakfast was good. Separate bedroom and living room. Kitchen with stove and basic utensils with dishwasher. Renovation of the property is in progress hope to see some improved quality of beds and stove with increased in-premise
Parking slots for all guests. Overall had a pleasant stay.

Leisure Family_with_children

4/10

Poor

15 Feb 2026

andrew

Poor upkeep icemaker did not work dishwasher did not operate and appeared oh had not in a while shower handle broken had to have key reprogrammed twice in 4 days light out on range hood
Maintenance came on last day of stay said he was there to fix and the only thing done was shower handle when I reported problem I was offered a drink and snack from pantry

When I reported problem I was off

Business

10/10

Exceptional

13 Feb 2026

Martin

Awesome

8/10

Excellent

26 Jan 2026

Nakkita

Nice and quiet, clean, breakfast great, does need remodeling. Overall nice stay.

8/10

Excellent

19 Jan 2026

andrew

breakfast had good variety and was well stocked

Business

8/10

Excellent

28 Dec 2025

Rose

Everything was great clean room,great breakfast wonderful staff.

Business_and_leisure Partner

4/10

Poor

26 Dec 2025

Cynthia

Could not use tub (no stopper and porcelain chipped throughout). Loud noise from within hallway ceiling prevented me from sleeping. Had to be moved 3 times.

Friends_and_family Family

8/10

Excellent

20 Dec 2025

Harry

Gym could use some maintenance— towels, better bike.

Friends_and_family Friends

8/10

Excellent

05 Dec 2025

Ronald

Rooom was clean employee were great

10/10

Exceptional

04 Dec 2025

Toula

Our stay was perfect. No issyes, polite staff

6/10

Pleasant

04 Dec 2025

Phyrat

I knew not to expect squeaky clean. However, seeing roaches in the morning. Not great

Leisure Self

10/10

Exceptional

25 Nov 2025

Charles

The manager has a very kind spirit, and I wish her good luck and many blessings

10/10

Exceptional

21 Nov 2025

Dennis

Clean, quiet, and perfect for a quick visit to the area.

Leisure Self

10/10

Exceptional

09 Nov 2025

Lashanda

Whenever I stay at Staybridge it’s always great. Everyone is nice and the rooms are cozy and clean

Partner

6/10

Pleasant

02 Nov 2025

Ingrid

Pretty seedy place. The cops were called on a few occasions and the noise from other guests was annoying. Cheap because it is.

Leisure Self

10/10

Exceptional

23 Oct 2025

Christian

Nice place to stay in that area

10/10

Exceptional

23 Oct 2025

Svetlana

Great place to stay.

Business Family_with_children

10/10

Exceptional

21 Oct 2025

Anthony

Yes, good food and location

10/10

Exceptional

17 Oct 2025

Donald

Would definitely come back

4/10

Poor

13 Oct 2025

Marie-Sophie

the dishwasher was started by the house keeper with 1 item in it and it was broken so it stayed on the drying cycle all night

Leisure Partner

6/10

Pleasant

12 Oct 2025

Lorraine

The room was clean but I only slept for 3 hours. The room had no heat and I was cold. She offered me a blanket. Some cosmetic things could really use a good work on but it was clean in side. The lobby is nice and breakfast was nice

Partner

10/10

Exceptional

11 Oct 2025

Perla

Everything was super clean and all the staff was very friendly.

Leisure Partner

8/10

Excellent

11 Oct 2025

Sharon

I found the kitchen set up to be satisfactory.

Business Friends

10/10

Exceptional

05 Oct 2025

Alan M

Very nice value for the area

Staff was very friendly and helpful. Breakfast buffet was well worth it with lots of choices of both hot and cold options.

Friends_and_family Family

6/10

Pleasant

01 Oct 2025

Erick A

Wont stay there again

Business Self

8/10

Excellent

30 Sep 2025

Heather

All was good

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

SABRINA

Cozy and comfortable
Very clean
Noise free
Didn't hear any pets barking
Nice experience
Love the newly renovations

Partner

2/10

Poor

29 Sep 2025

VERONICA

Last minute notification unacceptable

I spent my day trying to find another hotel because seven minutes before check-in. I was contacted advising that their elevator was broken and the only rooms they had available were on the fourth floor. I asked when did you find this out? They claimed 20 minutes ago I have a 84-year-old mother that was traveling with me and you expect me to climb four flights of stairs with luggage and a elderly woman You contacted me seven minutes before check-in and we were parking in the parking lot

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Vanessa

I saw someone with a dog. At this place in time it would wise to replace the carpet in rooms with laminate flooring. This is a more ideal solution to maintain cleanliness and comfortably.

Partner

6/10

Pleasant

28 Sep 2025

Kitty

Great staff, great breakers, clean and modern but the air conditioning in the room did not work.

6/10

Pleasant

28 Sep 2025

Kitty

Plumbing issues. You can still smell it in the hall way even though they are trying to mask it. Very friendly staff, breakfast was great!

Leisure Family

4/10

Poor

28 Sep 2025

Denaeja

The staff is very rude

8/10

Excellent

26 Sep 2025

Patrick

Parking was an issue - got pretty tight at night time. Overall a decent experience. Hotel is aging and it shows

10/10

Exceptional

21 Sep 2025

Natasha

Everything was ok except the Elevator went out

10/10

Exceptional

19 Sep 2025

Ruquaiyah

The hotel was very nice and clean. Everything I needed was conveniently located near the hotel.

2/10

Poor

15 Sep 2025

LOURDES

The elevator was not working and we were in the 3rd floor. We were told it was going to be repaired but it never happened.

Leisure Family

10/10

Exceptional

14 Sep 2025

Kimberly

The breakfast was really good, spacious rooms and clean rooms. The carpet in the stairwells needs a really good deep cleaning.

Leisure Partner

10/10

Exceptional

11 Sep 2025

Michael

family

10/10

Exceptional

08 Sep 2025

Rosalyn

Spacious rooms and kitchenette.

Leisure Family

10/10

Exceptional

08 Sep 2025

Edward

Room was clean. They could update tv’s since they are pretty old. Also they need more parking. People have to park on the street when the lot feels up.

Partner

2/10

Poor

23 Aug 2025

Sheena

The smoke alarm went off every day we stayed there and it wasn’t for a short time. It was very irritating especially while trying to sleep at nig

2/10

Poor

22 Aug 2025

Paulina

Horrible. Had to turn around and walk out after checking in. Felt very unsafe and very uncomfortable.

Business Self

6/10

Pleasant

17 Aug 2025

James

The building could use some updating. Bathroom shower was stained. Carpet was tearing in some spots.
Staff was always friendly and helpful.

Leisure Family_with_children

10/10

Exceptional

16 Aug 2025

Ebonie

Really nice hotel pet friendly, room was very nice and breakfast was off the chain!

Family

8/10

Excellent

15 Aug 2025

Tamika

3 Day Stay

Beds were comfortable, but the couch was dated and worn down. TVs were old.

Friends_and_family Family

2/10

Poor

14 Aug 2025

Hussain

Not stayed

Leisure Family_with_children

2/10

Poor

11 Aug 2025

gregory allen

The bathroom door was defective, I was stuck in the bathroom for 30 minutes. When, I
closed the sliding bathroom door, it locked me in, and my wife had to call the front desk for assistance. The front desk clerk had to lift the door up to get it open. In addition, the rooms were listed as having an Excellent rating. The room was not clean. I would rate the Hotel as a 3.

Leisure Partner

10/10

Exceptional

01 Aug 2025

Kevin

This property is about $53 away from Chicago ORD on Lyft, incl tip. It’s in a quiet corporate zone, but there are no nearby restaurants. Giordanos offers Italian food on delivery. Lasagna and salad were very satisfying after a frustrating flight cancellation.

2/10

Poor

31 Jul 2025

Verified traveler

My stay was terrible. I chose this location based on positive reviews, but when we arrived, the entire hotel had an obnoxious odor. When we got to our room, there was no fan in the bathroom, and I could hear and smell the guests in the next room relieving themselves, as it seemed the vents were connected. There were dead flies all over the room as well. The thermostat was not connected to anything, as the temperature in the room stayed the same for our entire stay. The first night we stayed, we were woken up to a fire alarm at around 1:30-2 am, which then disrupted our entire next day of activities, and no explanation was offered. After the second night we stayed, we were getting ready to leave, and we noticed that the toilet was clogged from normal use, and I could hear the tank running consistently. We called down to the front desk to get it fixed, and they said they'd send someone from maintenance. We waited for 20 minutes, and no one ever came, so we went down and talked to the front desk as we had reservations and were already running behind. Eventually, the toilet did get fixed, but the room still smelled like a sewer when we returned hours later. When we were leaving at the end of the stay, the maintenance team was using the guest elevator as a freight elevator, so we were again put behind schedule because we had to wait for them to unload mattresses and bedframes. When we w

Friends_and_family Family

6/10

Pleasant

29 Jul 2025

Marquerecus

Lobby and common areas were very clean and nice on exterior. The stairwell was filthy, we had to take it a few times when the elevator was down. The walls were obviously not cared for or cleaned in our room which made me feel uncomfortable during our stay and the room had a musty or humid smell. The service of the hotel staff was great though.

Leisure Family

10/10

Exceptional

25 Jul 2025

Sherri

I was surprised that the happy hour was so goid. One night it was pulled pork, shredded chicken, nachos. Next night macaroni and cheese, cubed chicken, steamed broccoli. We didn't have to eat out for dinner. Of course there was wine, beer and soft drinks.

Leisure Partner

6/10

Pleasant

22 Jul 2025

Denee

Multiple nights the fire alarms went off, causing us to go outside at 1am for 15-20 minutes. Also, asking for clean linen seemed like an issue when calling the front desk

Leisure Friends

10/10

Exceptional

20 Jul 2025

Teena

Easy to access from major roads. Desk staff were helpful. Breakfast on Monday offered variety for all food needs.

Leisure Family

10/10

Exceptional

11 Jul 2025

Elvin

It was the perfect room for a weekend of rest and relaxation.

Leisure Partner

10/10

Exceptional

10 Jul 2025

Patrice

Staff was professional very helpful and nice Great room extraordinary clean

Business_and_leisure Family_with_children

2/10

Poor

03 Jul 2025

Ryan

Unsanitary conditions that we didn’t stay & had to rebook another hotel in the area!

2/10

Poor

30 Jun 2025

Armando

Normally, I don’t have a problem with Staybridge suites I for one part it was very dirty bathroom dirty blankets. I ended up going out and buying sheets cause it was just dirty and I didn’t feel like going anywhere else. The next day I needed to stay and I try to reserve the reservation again and they made me call them on the phone in front of them. I just made a big deal out of it normally I’ve never had a problem, but today was just an unpleasant And terrible experience. They need to do better next time.

Business_and_leisure Family

2/10

Poor

24 Jun 2025

Abdullah

Staff are not friendly.

Business Self

6/10

Pleasant

23 Jun 2025

Sharmila

It was ok but there were some problems - water accumulation was there in the hallway in front of my room and it was there for quite some time.

Business

6/10

Pleasant

22 Jun 2025

mohammed

There was a random 150$ deposit we were never told about. The toilet clogged. And the bed sheets had stains on them.

Friends_and_family Family

6/10

Pleasant

19 Jun 2025

Allyson

Room was okay, furniture outdated. Original room did not have working AC, went to front desk on second night to request a new room and hotel staff was resistant to move me but eventually got me into a different room.

Self

6/10

Pleasant

15 Jun 2025

Hafiz

The property pictures on Expedia aren't the same as the actual property. We had several issues during our 14 night stay.
The sofa was torn from the corner, upon informing the hotel staff nothing was done to compensate.
The room was also missing frying pans and pots, something you expect ina hotel with a kitchen. Upon informing the staff, the pots and pans were provided.
The cooker didn't work for part of the stay, it was also fixed the next day after informing the staff.
All in all, too many things went wrong but most of all the pictures of the room weren't the same as the actual room. Please note that the one bedroom suites are very dated and dimly lit.
On a positive note, the location is great, safe with lots of restaurants around, the attitude of the staff was pleasing, the breakfast is really good with eggs sausages, mixed fruits and various breads.

Leisure Family

10/10

Exceptional

13 Jun 2025

James

Breakfast and it was wuiet

Leisure Family

8/10

Excellent

11 Jun 2025

Michael

Staff assisted when necessary but the thermostat didn’t work so room was hotter than normal and no way of controlling the temperature in the room

Business_and_leisure Self

10/10

Exceptional

03 Jun 2025

Michael

The customer service was outstanding. Very friendly and accommodating staff. Nice hotel for an older reconfigured building.

Business Self

10/10

Exceptional

27 May 2025

Heidi

I highly recommend it quiet and peaceful location

Our room was excellent. Having a bedroom separate from the living and kitchen was nice and having a sofa. bed. So our daughter could sleep on that way me and my wife, each had a bed to ourselves. Having a full side fridge with a ice maker inside was nice. So we didn't have to go find any down the hall. Breakfast was good , the staff were very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

27 May 2025

VERONICA

Started off bad, but ended well

The first night was not a good night one of the full-size beds mattress felt like springs actually like cardboard then the refrigerator wasn’t working. Water was leaking from the freezer to the refrigerator. Maintenance came and said oh it’s broken in the back and I’m assuming that stove icemaker line so we had to stay in the room the first night because there were no more rooms available but in the morning, I went downstairs and we were switched to another room and it was great. Love the customer service.

Friends_and_family Family

10/10

Exceptional

27 May 2025

Timothy

Very comfy all the convenience of home.

Leisure Family_with_children