Name: MainStay Suites Chicago Hillside
Address: 4575 Frontage, Hillside, 60162, US

6/10

Pleasant

03 Aug 2026

LUIS

I expect more for my money.

2/10

Poor

29 Jul 2026

Robyn

We did not stay. Extremely dirty. Smells made us feel sick. Floors were slimy. Very noisy.

2/10

Poor

27 Jul 2026

Nichole

The room was not clean. I asked for extra towels and did not get them.

10/10

Exceptional

25 Jul 2026

HERIBERTO

Okay

6/10

Pleasant

23 Jul 2026

Daren

you could only get towels from 5 to 9, which sucks because we're on vacation and we leave to enjoy the big city. We should not have to wait around just to get towels. I tried to get them early one day before we headed out and was told that we had to wait until 5. we asked for an iron and was told they would call me back in 10 min. 30 min later, I just had to walk up front to get one and had to wait 20 min for that. the washing machine did not work, I tried 2 different machines. when i asked the staff about them, he said sometimes they work and sometimes they don't. I will say the room was clean and the bathroom was spacious.

6/10

Pleasant

22 Jul 2026

Jackie

This is the fourth time we’ve stayed here, and we’ve never had any complaints before... but this last time, there were a few things we didn't like. First, we were given a room with a dirty bathroom, and the TV didn't work; also, the chairs had been left in the room but the table was missing. I asked to switch rooms and was moved to the second floor; the room itself was fine this time, but there was a bad smell—cigarette smoke and other odors. In the elevator, it looked like someone had gone up, left their socks behind, and broken something; outside the elevator, there was a pair of dirty pants. Things happen, of course, but I think they should clean it up immediately rather than leaving it like that—we were out for two hours, and when we got back, the mess was still there.Sorry I never like to give bad reviews…

Family

2/10

Poor

19 Jul 2026

Adrienne

This is the worst hotel ever

6/10

Pleasant

19 Jul 2026

Souwanna

Building looks better from the outside. Once inside, hotel looks old and has a really weird smell. The curtains in our room was ripped on one side therefore it wouldn't close all the way. Bed was as comfy as it will get for the price. I did wished they put more then one bath towel in the room, there were two of us. Overall decent stay for they price just didn't like the weird smell that was throughout the hotel and in my room.

Partner

2/10

Poor

12 Jul 2026

DANIEL

Horrible

Family_with_children

2/10

Poor

09 Jul 2026

Laura

The room smelled terrible (old smoke and body odor), there was no shampoo, the toilet seat slid off when you sat on it, and the snack shelf for purchase was nearly empty. And the fire alarm went off at 0300 and no one could turn it off. They at least refunded my unpleasant stay.

10/10

Exceptional

03 Jul 2026

Brandon

Really nice and helpful staff, room was great. Will be back!

Friends

2/10

Poor

28 Jun 2026

George

Everything was terrible.Never recommend for nobody ever

4/10

Poor

21 Jun 2026

Sierra

Room wasn’t clean, drain did not work. No clean towels

Family

2/10

Poor

15 Jun 2026

Lydia

Disgusting and gross don’t stay here

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Demari

Clean rooms, great community,etc

6/10

Pleasant

12 Jun 2026

Michelle

Not in the best part of town

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Raymond

Ok. Got me in at last minute when other hotel reneged on my reservation.

Self

2/10

Poor

07 Jun 2026

Samuel

Probably one of the worst hotels I have stayed at. When entering the room the floors were very dirty. Windows broken. Holes in the walls. Fire alarm doesn’t work and is just hanging from the ceiling. Semen on the walls, when asked if we could get that cleaned up, the front desk guy came down with a spray bottle, wiped it a little and stated they will finish cleaning once we check out. We asked for a different room and were denied. We asked for more towels and we were told that we must return used towels to the from desk to be issued more towels. Inspecting the cupboards we found molded tortillas. We pointed it out to the staff and we were told that they don’t check cupboards while cleaning. Would not recommend.

Friends

2/10

Poor

06 Jun 2026

mark

For the cost of this place.. it wasn't worth it. Very disappointing. Half the stuff in the room was broken.. it's pretty incredible for being a 200 dollar room with another 100 deposit. The shower curtain and pole were broken. The remote to the t v didn't work. The t v didn't stand on its stand. The knobs to the stove were missing.. shampoo and conditioner bottles for empty on the wall.. in the air conditioner didn't really cool the room.. what else can I say.. stear clear this place.You'll be angry after you come here.

Self

4/10

Poor

31 May 2026

Joy

This hotel was not quite what I expected. It may be fine for a single-night stay if you’re just looking for a place to sleep and aren’t too concerned about comfort or amenities.

The building and rooms felt very old and worn down overall. The floor I stayed on smelled strongly like weed, and the room itself had a sticky feeling to it. I’m not sure if it was from the cleaning products, but there was also an odor that resembled urine. The elevator was also very creaky, which made the building feel poorly maintained.

For pet owners, I wouldn’t highly recommend it. There were not many good areas nearby to walk a dog, the dog waste bag station was empty, and the trash can next to it was overflowing during my stay.

Amenities were also limited. There wasn’t much provided in the room or bathroom such as water or coffee, although there was a stove available if that’s something you need. The TV was also inconsistent and did not work at times.

It seems to be more of a basic budget stay than what I expected.

Pet

2/10

Poor

31 May 2026

Desiree

Staff is rude disrespectful and they shut people electricity off in the rooms

Friends_and_family Family

10/10

Exceptional

21 May 2026

Glenn

Bbb

2/10

Poor

19 May 2026

Carin

Pre-booked hotel, but check-in took a long time. Bed was very uncomfortable and the smoke detector was directly over the bed with a light on it that lit up the room. Airplanes overhead frequently. Horrible sleep. No tissues in the room. No coffee maker in room. Limited coffee hours near lobby and both regular and decaf “thermos” dispensers were empty. No actual coffee makers accessible. Asked staff for coffee and was provided with the coffee packs that normally go in the in-room coffee makers to poor hot water over. The hot water “thermos” dispenser didn’t work and had to take the lid off to poor hot water over the coffee pack in my cup. It was too gross to even drink. The pop vending machine was out of order too. The room was clean, towels and linens soft and clean. Several property areas needed maintenance/upkeep like damaged window screens.

Partner

2/10

Poor

19 May 2026

Mina

The room was filthy and it has a bad smell. We checked in late at night and I was so tired I didn’t have the energy to move to a different hotel but that same night I booked us to a different hotel. I don’t recommend people booking here because if one room is filthy the rest will be the same.

Family_with_children

2/10

Poor

17 May 2026

Stanley

I hate leaving bad reviews. However, this location had several things that I considered to be a problem.
They make a paper copy of your license at check in.
The room was dirty with residue in the toilet and a big sticky spot on the floor.
You cannot exchange towels or linen with house keeping. You have to bring the dirty items to exchange at the front desk. They removed my do not disturb sign and entered me room. I departed halfway through my stay after the unauthorized entry into my room.

Partner

10/10

Exceptional

16 May 2026

Romeo

Light in the hallways

Partner

2/10

Poor

12 May 2026

Eddie

Parki

2/10

Poor

11 May 2026

Lorenzo

Horrible customer service. Room was not what I paid for. Had a bug a the shower curtain. Front seat employees are rude. Polite house keepers

Friends_and_family Family

2/10

Poor

04 May 2026

Ginger

Parking was easy. That’s about all that was good with this hotel. The staff was barely present. I had to clean my room because it was so disgusting. I will never stay there again.

Self

10/10

Exceptional

30 Apr 2026

Tiffany

Will book again!!! 10/10

6/10

Pleasant

21 Apr 2026

Tangiila

Needs upgrading and very dark. Dogs barking and smell cigarettes

Partner

2/10

Poor

17 Apr 2026

Tammy

Ok

Self

8/10

Excellent

12 Apr 2026

Daija

Quiet, clean, staff friendly, in a good area.

Partner

6/10

Pleasant

11 Apr 2026

Martin

Yes

Partner

2/10

Poor

26 Mar 2026

Natassia

Upon arrival, the hotel had people almost everywhere in the parking lot. Entering the lobby, the hotel had the most potent smell of body odor in the common areas; the lobby, halls, and elevator. The elevator was scary. Every time I got on the elevator I was saying a silent praying because of how shaky and off track it felt. There was a big deposit for the room on top of how much the room was, which was ok but I have stayed in FAR better establishments for a wayyy cheaper price. The first room we were giving…. bodily fluids on the bed skirt, stains on the walls, torn leather seats, unkempt bathroom, etc. Due to their refund policy and the fact it was almost midnight when we checked in we were forced to just do a room change. I wanted my refund back sooo bad. The second room given was a SLIGHT upgrade from the last but disappointed me by the missing amenities that were missing. I would never ever book this place again. I wish I could get ALL of my money back.

Partner

8/10

Excellent

15 Mar 2026

Bemajedareki Williams

A Good place to stay

Family

2/10

Poor

14 Mar 2026

Miyoshi

The Rooms Was Clean Had A Great Night But Never Received My Deposit In 8-10 Business Days As Promised At All!

Self

8/10

Excellent

10 Mar 2026

John

Overall, the hotel was clean, the staff was helpful and the bed was comfortable. I wouldn't give much of it five stars because, like many hotels, it's a bit dated, and some parts a bit worn. But, it should be acknowledged before you give 1 star reviews, that I paid $80 bucks a night in a suburb outside of Chicago. For the money, it was a great value. If you are looking for a perfect experience, you should be prepared to pay a lot more. Just my two cents.

Self

6/10

Pleasant

06 Mar 2026

Edmond

Place had an unexpected 100 dollar deposit. Best to bring cash

Self

2/10

Poor

01 Mar 2026

Kendra

Owner was terrible and rude. I will never stay here again.

2/10

Poor

01 Mar 2026

zonice

Amenities they elevator didn’t work had to hall my belongings down the stairs it was really inconvenient. What hotel elevator does not work that’s unbelievable but overall the hotel is clean and comfortable places to stay. I will say that.

8/10

Excellent

25 Feb 2026

Jovan

Great service

10/10

Exceptional

23 Feb 2026

Lee Ann

Staff

6/10

Pleasant

16 Feb 2026

Reginald

No what I expected!

Leisure Partner

6/10

Pleasant

27 Jan 2026

Aslee

Room was a little outdated and I had to ask for basic toiletries. But the fridge was clean. The bathroom could have been cleaner.

Friends_and_family Family

2/10

Poor

05 Jan 2026

Tanaya

Roaches in the room

Leisure Self

2/10

Poor

01 Jan 2026

Damon

Room almost caught fire and they couldn’t replace the room that I purchased

6/10

Pleasant

25 Dec 2025

Johnny

There was garbage all over the parking lot. Our room had a shower curtain but no liner, so the entire floor was wet. Sadly I don’t think that I will be returning.

Partner

6/10

Pleasant

14 Dec 2025

Jackson

The floor and window were dirty and dusty. Should do a deep clean in the room. Under the bed was very dirty.

Leisure Pet

8/10

Excellent

29 Nov 2025

Rohan

Good value for the price

Partner

2/10

Poor

23 Nov 2025

Jamal

This place EXTREMELY dated and condemned and dirty and looks nothing like what is pictured

10/10

Exceptional

18 Nov 2025

yusef

good

10/10

Exceptional

06 Nov 2025

sephora

Quiet floor and clean room

6/10

Pleasant

04 Nov 2025

Kristina

Front desk staff was MIA for 15 minutes at check in. We rang the bell, tried calling several times and nothing. He finally shows up, no apology or anything. It was frustrating.

Partner

4/10

Poor

20 Oct 2025

Jessica

Smelled and humidity

Partner

2/10

Poor

20 Oct 2025

Lawrence

No room service try calling to make reservations no one answered when we got to room try calling down to the desk no answer had to go down to desk to get towels one night couple rooms down from us a guest had a couple dogs and were barking all night it is the worst experience i had in all the times i stayed at hotels i would never recommend this hotel to anyone it was a nightmare

4/10

Poor

10 Oct 2025

LeAndre

They did not have WiFi, they did not have exercise facilities, the ac in the room was down. They advertised all of these things.

Leisure Self

2/10

Poor

09 Oct 2025

Valentina

Customer service was horrible. They made us wait for 2 hours prior check in and wanted us to pay 60$ to check in a hour earlier! Rooms were dirty.honestly I didn’t like nothing about the property!

8/10

Excellent

09 Oct 2025

Dilip

Was acceptable

Business_and_leisure Self

4/10

Poor

04 Oct 2025

Shekeenya

Although the staff was very pleasant... the room wasnt throughly clean... the shower head had electrical tape on it and fir the last 2 night we had no wifi service.

Leisure Pet

6/10

Pleasant

27 Sep 2025

Damien

Good customer service and nice rooms, but too much loitering around area. Random people sitting outside in lawn chairs in the parking lot. Not a good look. Other than that, decent hotel.

Business

10/10

Exceptional

24 Sep 2025

Vanessa

It was comfortable and clean very friendly workers

2/10

Poor

22 Sep 2025

Miranda

Absolutely terrible! EVERYTHING was dirty. Fridge was moldy. Bathroom disgusting and no soap! Stains on bedding we are thankful we had blankets in the car. Room stunk. People live in this hotel. Go to the travel lodge by Wyndham downtown. It’s the same price, more convenient and it’s CLEAN. That’s where we went for our second night because we were NOT spending another second in this dump.

Leisure Friends

6/10

Pleasant

14 Sep 2025

Delores

You have to be clear on what your needs are. If you are looking for a budget friendly place to stay, then this might be it.

You will have to be comfortable with the environment, as there are people that seem to live at the place. As such, there were men “hanging• outside. This was in the morning when I left, and also in the evening when I returned.

I was not afraid, but was cognizant of my surroundings. At no time did any of the men say anything to me. I did get a few stares, however.

The facility meet my needs. It was a roof over my head, and was reasonably clean. I was in Chicago for a conference, and was only in the room to sleep.

Check-in was seamless. The person at the desk was pleasant enough. My room was clean.

2/10

Poor

12 Sep 2025

Melonie

The room we stayed in was clean enough. The whole place just had a very cold vibe. Not cold as in temperature, cold as in prison-like. Weird smells. Only stayed one night but that was too much tbh. They also took a $100 deposit which left a bad taste in my mouth.

Leisure Partner

4/10

Poor

08 Sep 2025

Charlie

The guy at the desk was friendly and helpful. First room smelled of marijuana and asked to change rooms. Room did have roaches. Curtain was barely holding to the wall. Entrance also had mild smell of vomit. Guest had a chair in front entrance smoking. Window screens knocked out and on the ground.

4/10

Poor

03 Sep 2025

Rosemary

The first room they put me in was so filthy I was afraid there was live germs crawling in there, I demanded a refund and then they put me in another room that was clean enough for me to stay in and they informed me that there was a no refund policy. There was people standing around the entrance smoking cigarettes and chatting so I had to walk threw a cloud of snake to enter or leave, very street type people. This place was more like a boarding house for crack heads, not at all hotel type of place.

Business_and_leisure Self

4/10

Poor

02 Sep 2025

Glenn

Hotel was easy to get to and plenty of parking. The hotel definitely needs updated everything is very old and the room smelled like smoke.

2/10

Poor

01 Sep 2025

Tamara

The property canceled my reservation without notification. They said it was because I wasn't there at check in time when it says that i have until midnight. I had no where to go.

2/10

Poor

01 Sep 2025

Lane

Room keys never worked, had to have the staff open our door almost every time we needed in. Would not give us a new room as they said the repairs to the door would be made asap which they were not. Requested house keeping that never happened. TV did not work. Drunk lady every morning swearing at us as we left for not giving her a ride. No utensils for the in room kitchen. Would not recommend to ANYONE.

Business_and_leisure Family

6/10

Pleasant

31 Aug 2025

Jeanne

Recommend

Everyone’s been nice and helpful. Room is clean. Other guests get a zero for loudness and slamming doors. Otherwise would have been a nice trip.

Self

4/10

Poor

27 Aug 2025

Al-Kareem

The outside looked decent but the inside needs total renovation. My room smelled like mop water. Closet shelves were broken and everything was dingy. Fridge was full sized but old and leaky. Wouldn’t stay again.

Business Self

8/10

Excellent

25 Aug 2025

Verified traveler

Decent

Good amenities and clean for the most part. I saw a roach the minute I walked in the room but didn't see anymore afterwards

Self

4/10

Poor

19 Aug 2025

Susan

Good points: sheets and towels were clean, bed was comfortable. parts of the room were clean.
Bad points: the room was generally very dirty, refrigerator was sticky, spilled liquid in the freezer.
Shower/tub

Business

10/10

Exceptional

18 Aug 2025

Jerry

Ok

Business_and_leisure

10/10

Exceptional

18 Aug 2025

Jerry

Ok

10/10

Exceptional

14 Aug 2025

Dwight

Elevator.

Elevator is not working.

2/10

Poor

13 Aug 2025

Jose

Hotel was dirty, people were nosy.

Leisure Family

2/10

Poor

12 Aug 2025

Verified traveler

The hotel had roaches

Partner

8/10

Excellent

10 Aug 2025

John

There was no water pressure and no breakfast. The deadbolt wouldn't lock. But over all it was a good place to stay.

Leisure Friends

4/10

Poor

01 Aug 2025

Verified traveler

Everything just seemed old and dirty

The hotel is just old, kind of dirty and didn't smell very good. The pictures make it seem a lot better than it actually is.

Friends_and_family Family

2/10

Poor

27 Jul 2025

Hillary

The UNTENABLE condition of the room being dirty, smelly, small creatures in the bed coupled with the disrespectful customer service received specifically from Ricky who was on duty Sunday, June 20, 2025. What should have been a 5 night stay ended up to be 1 night.

Unable to connect to the wifi from the room, as such each time I wanted to use my devices I had to make my way down to the lobby. This has been so from check in Saturday July 19, 2025.

I had to depart as they had refused to grant me an early checkout due to the unacceptable condition that I had brought to the intention.

They have also refused to grant me a refund

2/10

Poor

26 Jul 2025

Jeff

They have bed bugs and will not pickup the phone when you call with issues.

Business

6/10

Pleasant

23 Jul 2025

Michael

Nothing

Leisure Self

2/10

Poor

22 Jul 2025

Richard

Walls were dirty and had lots of nicks in the finish. Badly needs a clean coat of paint. Floor in room was uneven and had cheap vinyl covering.
Price was ridiculous. Will never stay here again.

Leisure Partner

10/10

Exceptional

21 Jul 2025

Tonia

I did not stay but they have great customer service.

2/10

Poor

20 Jul 2025

Paula

Bathroom dirty, carpet hasnt been vacuumed or swept EVER, SHEETS were brown

Leisure Partner

2/10

Poor

16 Jul 2025

Scott

Where to start? The front lobby had an odor like spoiled food. The elevator required you push the button twice in order to fet the door to engage. I get that it’s an extended stay type of hotel but when I asked for additional towels, because they don’t service rooms unless you are there for more than 7 days, I was asked to bring the dirty and used towels from three days prior to the front desk. I found that odd but obliged. When I returned I stood there for over 10 minutes waiting on assistance. When someone did arrive the assistance I received was a plastic bag and a “put the towels in the bag”. You know I would have done that no issue if they had supplied the bag in the first place. Instead I stood in a lobby embarrassed to be there with a load of dirty towels, then was made to put towels into the bag in the same lobby in front of guests checking in. Gross and no respect given to anyone. Oh and for two nights I had to put up with some nut who LIVES at the hotel knocking on my door day and night and asking me to buy them alcohol and give them money. Fantastically disgusting stay and was happy to get my business taken care of and get out. Oh, and the photos of the rooms are pretty misleading as far as size goes and that “full kitchen” is double burner stove top and the sink knobs were really janky too.

Business Partner

2/10

Poor

14 Jul 2025

Jessica

Hotel Experience

The worst experience ever.. sticky counters,. He’s had stains all over the sheets, outlets didn't even work, no remote to tvs, people screaming and domestic violence happening in the hall ways. Bathrooms had rings on the toilet and was leaking water from the bottom

Friends_and_family Family

2/10

Poor

04 Jul 2025

Jaylen

Would not recommend.

Leisure Partner

8/10

Excellent

26 Jun 2025

John A

Got What I Paid For.

It was all right, nothing to brag about.

Friends_and_family Family

4/10

Poor

26 Jun 2025

Paul

Friendly staff, room was clean but a bit run down. There was an exposed light fixture, a broken shelf in the closet, and the stove top burners in the kitchenette were covered with rust. The hallways smelled like liver, and the room smelled like a wet rug. Maid service is only once a week, but you can get clean towels and toilet paper from the front desk.

Business_and_leisure Self

10/10

Exceptional

16 Jun 2025

Twon

Nice

8/10

Excellent

13 Jun 2025

Jalee

It was ok

2/10

Poor

11 Jun 2025

Bianca

Room door pushed right open when I arrived. Lock doesn't work. After that I discovered the iron was missing and a hanger was hanging on the sprinkle (right in front of the \"no hangers on sprinkle\" sign. How often are you checking your rooms after \"cleaning\"?

Business Partner

4/10

Poor

09 Jun 2025

Derrick

.

Business

6/10

Pleasant

08 Jun 2025

Brandon

Smelled