Name: Four Points By Sheraton Chicago O'Hare Airport
Address: 10249 Irving Park Road, Schiller Park, 60176, US

6/10

Pleasant

04 Aug 2026

John Paul

Still dirty

2/10

Poor

02 Aug 2026

Cristian

Know

4/10

Poor

02 Aug 2026

Linda

The best word is ‘shabby.’ Torn curtains. Old worn rug. No chair in room. When requested (twice) received a banquet chair.
Cig bitts everywhere out in front near benches. Weeds everywhere out side. Door to pool and room did not close completely.
Restaurant dark and depressing. Requires decaf Four times. Not even ink in the pen in the room. Stains on all lobby chairs. Either close it down or renovate it.

2/10

Poor

01 Aug 2026

Enna

Avoid this hotel at all costs! The property is outdated and poorly maintained. Our stay was highly unpleasant due to several major issues. First, the two connected buildings require a frustrating four-minute walk just to get from the lobby to the guest rooms. Furthermore, our room was never cleaned, and the carpet was visibly filthy. Although a refrigerator was explicitly listed when I booked, our room did not have one. When we requested a room change, management flatly refused to move us, despite having vacancies. Save your money and stay elsewhere.

10/10

Exceptional

01 Aug 2026

Casey

Reasonable price. Ideally located near convention center.

4/10

Poor

31 Jul 2026

Kathryn

I have always stayed at Marriott properties and this one was the worst I’ve ever seen. The staff was nice and tried to help. The room smelled like smoke, so the housekeeping lady just sprayed a bunch of febreeze on the carpet.
Housekeeping came at 6:57am, knocked and immediately opened the door.
I wouldn’t recommend staying at this property.

8/10

Excellent

31 Jul 2026

Gale

The hotel staff is friendly, efficient, the hotel rooms are “outdated” elevators are slow. My room was a single king had refrigerator and microwave that you have to unplug to use the coffee maker. Fan ran continuously and cooled to warm not cold. No other close by dining options but the price usually reflects these facts.

10/10

Exceptional

31 Jul 2026

Juan

Ok

4/10

Poor

29 Jul 2026

Nicole

The first room I was in had damp carpet and an off putting smell. An attempt to remedy was made with febreeze by housekeeping. It turned out that there was a leaking faucet that was soaking the toilet paper and tissues. Maintenance came and fixed that. Then when attempting to shower the shower was stuck on scalding hot water. Maintenance asked the front desk to move me rooms at 10:30pm after checking in at 7:00pm. This property is rundown and could use a refresh. The housekeeping staff was one of the redeeming qualities of the stay.

10/10

Exceptional

25 Jul 2026

LuTicia

When you make your reservation, you get a note from the manager who greets you when you get to the property. The location is convenient, the room was clean and smelled clean. The bed was comfy. It was great value.

10/10

Exceptional

22 Jul 2026

Felix

Great hotel!

6/10

Pleasant

21 Jul 2026

Ronald

The hotel is very old and I don't believe the rooms have been updated in two decades. The room was basically clean but the carpet was very dirty. The staff was very nice.

Self

6/10

Pleasant

21 Jul 2026

Will

Very good staff, but the hotel is really “tired” and needs a renovation
Very basic restaurant, but again very friendly staff
Was a really long walk to my room

Self

6/10

Pleasant

16 Jul 2026

Maggie

Fine for one night

10/10

Exceptional

15 Jul 2026

Jurine

Thank you for the peaceful stay

Family

2/10

Poor

15 Jul 2026

emad

Room and bathroom are dirty

Family_with_children

8/10

Excellent

15 Jul 2026

Larry

Good overall, drain in bathtub did not work. Location near airport was convenient, overnight parking at the hotel also very helpful.

Partner

6/10

Pleasant

14 Jul 2026

Jacqueline

Fine for an overnight close to the airport for an early morning flight. Hair on the bathroom floor was a little nasty and overall cleanliness didn’t instill comfort. Restaurant/bar was fine if a little overpriced. Free shuttle to the airport the next morning was the best part of our stay.

Partner

4/10

Poor

14 Jul 2026

Opinder

Food was horrible.

Self

8/10

Excellent

13 Jul 2026

Ahmad

Very good

6/10

Pleasant

12 Jul 2026

Charya

Nice location to Airport. Very friendly staff

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Zainab

The room was clean but the rug in my room was damp and was giving off an awful smell. The staff was also very nice

Self

4/10

Poor

06 Jul 2026

Divya

Their shuttle service to airport was totally unpredictable, they kept us waiting an hour on the airport because the driver was supposedly taking a break and the lady on phone kept saying he is coming in few minutes( we called multiple times to check), we had to take a taxi after an hour wait, he never showed up, we saw all other hotels shuttle atleast 2-3 times during our wait. Next day, they said he will be leaving at 11:30 , we came to lobby at 11:29 and he was already gone so we took uber again .
WiFi did not work coz of thunderstorms
Fire alarm kept blowing multiple times at night coz of thunderstorms

Family_with_children

8/10

Excellent

05 Jul 2026

James

Dated property but it was a good price and the staff was helpful and friendly

6/10

Pleasant

05 Jul 2026

Pamela

The staff and the food was amazing however this resort is desperate need of updates very outdated hotel

Family_with_children

2/10

Poor

05 Jul 2026

Cesar

I had a late check in. I went to bed around 11p. The fire alarm goes off at 245am, I tried calling the front desk, my room phone did not work, I vacate, and it turns out it's done this alarm once before that day, according to another visitor. I go back to my room and the alarm goes off at least 5 more times that night. I got no sleep.

Self

2/10

Poor

05 Jul 2026

Kristi

We got there and was given a 2Q instead of a K. They tried to argue with me, stating I booked a 2Q, even though I had the e-mail from Expedia. They switched us to a K.
We realized we had no towels in the room. So I called down there, sat on hold for 15 minutes. Finally walked down there. Was told they couldn’t give me any but would bring some up. This was at 7pm. Nobody ever came. We couldn’t take showers. Went to sleep. At midnight, they knocked on our door. I yelled that we were sleeping. And she said “oh. You don’t need the blanket anymore?” I yelled back that I needed towels hours ago.
That night, the fire alarm went off 3 times. To which we had to get up all 3 times, get dressed and go sit outside till the fire department came. So basically, ZERO sleep that night. That morning when we left to go visit family, there were signs on all the doors stating the fire alarms were broke. So basically, if there was a fire the following night, we were going to be screwed.
We were exhausted from no sleep the night before so our whole weekend was ruined. We basically spent 4 hours visiting family.
When taking a shower, water would go EVERYWHERE. So when going to the bathroom, you were always standing in water. And no fan in the bathroom so water dripped from lights and ceiling all over your belongings and toilet paper.
Only positives; room was clean and air worked amazing. But would never stay again. Pathetic.

Partner

6/10

Pleasant

02 Jul 2026

Opeyemi

Property needs major upgrade.

Self

10/10

Exceptional

01 Jul 2026

Jason

Nice staff that were helpful

Friends

10/10

Exceptional

01 Jul 2026

Sarmad

Very nice staff, so helpful!

Family_with_children

6/10

Pleasant

30 Jun 2026

Fidel

I was at your hotel for 3 days and housekeeping never replaced my towels or provided toilet paper. I had to go down to reception and request for some.

Partner

4/10

Poor

30 Jun 2026

Sharie

I was disappointed with the condition of the hotel. It is run down and hasn't been maintained as it should. The window in our room was so cloudy and dirty that we could barely see outside. There is obvious water damage throughout the hotel. The parking lot is badly in need of repair. We received very little information when we arrived. Check-in felt rushed. The lobby was the only nice area that we saw in the hotel. We did not go to the restaurant due to the condition of the hotel and the mixed reviews. The only real upside was that we were only staying one night.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Amber

We booked this hotel specifically because there was a pool. We were happy to see the pool was open until 11pm. We got in around 10:20ish pm rushed to get our swim attire on and got downstairs around 10:37. We found out from the front desk even though the pool is open until 11pm entrance to the pool was only until 10:30pm. The pool was the only reason we didn't chose another option. We were very upset by this. The staff gave us no time or attention over this.

Partner

6/10

Pleasant

27 Jun 2026

Alecia

The location was good, the lobby was clean, the staff was friendly. The room 326 wasn't the greatest. The bathroom was nasty it needed a good deep clean the toilet appeared unusually small and ran most of the time. The smoke detector needed a new battery and when Eugene came to replace the battery his demeanor wasn't pleasant. Everything outdated. Mattress was yellow and sheets were stained. Walls are thin. Very unhappy due to the price I paid.

Partner

6/10

Pleasant

26 Jun 2026

Audi

Our hotel smelled old. Either the rugs, room or something…. It was uncomfortable. The staff was so nice, but the hotel co conditions was poor

Partner

4/10

Poor

26 Jun 2026

Mark

It’s beginning to show its age and there were hairs in the bathroom.

2/10

Poor

23 Jun 2026

Adriana

Hotel overall is dirty.

Family_with_children

10/10

Exceptional

23 Jun 2026

Krishna

Clean room, helpful staff, parking and very close to airport

Family_with_children

8/10

Excellent

22 Jun 2026

Natasha

Nice stay. Will stay again

10/10

Exceptional

21 Jun 2026

Fernando

Clean room

Family_with_children

6/10

Pleasant

19 Jun 2026

Joseph

There was no refrigerator in the room and the ice machine on the 4th floor didn't work

Partner

10/10

Exceptional

18 Jun 2026

Sandra

Very grateful with hotel staff my husband forgot his work computer at the hotel and the staff help us found it. Great work.

Partner

6/10

Pleasant

18 Jun 2026

Lisa

We try to stay at Sheraton’s when possible, they are generally a nicer hotel. This one was not. For almost $300/night the only thing I can say is we saw no bugs. It’s honestly a step up from a Super8.
Very, very disappointed in this hotel. It’s worn and turning dilapidated. Towels and sheets need replacing, as does the carpeting throughout. Air conditioner was cold, but very loud…even with ear plugs. The hotel needs a complete overhaul.

Partner

8/10

Excellent

18 Jun 2026

Rhonda

The property was nice overall. I would stay there again. They really should make sure the smoke detector batteries are checked periodically though as ours was constantly beeping when we checked in and our phone didn’t work at all so we couldn’t call the front desk. I had to go all the way downstairs to report the issues. They did get the smoke detector battery replaced promptly.

Partner

8/10

Excellent

16 Jun 2026

Marcell

Clean

Self

8/10

Excellent

14 Jun 2026

Kelvin

The bathroom had a leaky bathtub and there was hair on the wall.

Friends

6/10

Pleasant

14 Jun 2026

Wendy

When I checked in, my bathtub faucet was dripping and I couldn’t stop it. I had to get maintenance in. Then my TV didn’t work. It turned on, but I couldn’t open any channel. Disappointing hotel in all.

Self

10/10

Exceptional

13 Jun 2026

derek

Good visit

10/10

Exceptional

12 Jun 2026

Andrew

Clean room staff was excellent and the shuttle driver was perfect

6/10

Pleasant

10 Jun 2026

Sachin

Instructions on when and where to get the airport shuttle were unclear. Tired to call the hotel and was out on endless hold. Eventually took an Uber for what should have been a free connection. Front desk had nothing to say when asked.

Self

10/10

Exceptional

09 Jun 2026

Ken

We were late to arrive to hotel about 1am but the reception waited for us to check in. We are appreciative to reserve the room for us.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

Hassan

Amazing staff

Friends

8/10

Excellent

08 Jun 2026

SANJA

Shuttle runs every 30 min to ORD, so very convenient and only 15’ ride to/from.

4/10

Poor

08 Jun 2026

Shannon

Read all the reviews! The hotel is as dirty as some have mentioned. Hair in tub, excrement in toilet, old carpeting with dust and dirt along all the edges, did not walk on floor batefoot, no mattress cover, mattress and bed extremely old, frame wasn't connected to headboard, mattress falling apart underneath the bed, blood stained pillows, we were worried about bed bugs. Didn't see any though, inspected well. No bites either, thankfully. We went and bought clorox wipes, pillow cases and other supplies to assure sanitary conditions. We also chatted we Expedia online, but that wasn't helpful, and we were cut off. Almost checked out, but hotels were getting booked. Even the children were grossed out by the room. The hallways consistently smelled of marijuana. When we got home, we kept everything outside, brought things in individually to wash and sabarefoot, a safety precaution. As with other reviews, staff friendly, but when we asked for extra towels and there were none. Needs a desperate revamp! Travelers beware.

Family_with_children

4/10

Poor

05 Jun 2026

Myrna

Our room was ok very long hall to walk through to get to our room, a stain towel was hung up behind the bathroom door and the tub drain was awful filling up as you showered. Won’t stay there anymore!

Partner

8/10

Excellent

01 Jun 2026

Shelly

The location and shuttle were incredibly convenient to the airport, and the staff was helpful and polite. My reservation did not include breakfast, but I had a light dinner in the restaurant and it was fine. Overall, a positive experience.

Self

6/10

Pleasant

01 Jun 2026

Jillian

Hallway carpet was pretty worn and loose in places. Room was clean and beds were comfortable. Toilet didn’t flush well and bathroom is pretty dated. Coffee maker in the room is nice. Only option for breakfast was the buffet which was $16.95. Most places I stay has a continental breakfast which is nice in hotels close to the airport when you’re traveling. Feel like I overpaid a little but I was tired enough after traveling for the past 24 hours I was glad to be able to shower and sleep in a comfortable bed. Shuttle is supposed to come by every 30 minutes but we waited 50 minutes to be picked up and ended up calling the hotel twice.

Friends

6/10

Pleasant

31 May 2026

Priyadarshee Deeptarag

So far, the property has met expectations, but I took off a star because customer service on the phone forces a long wait time though menus and eventually leads to a human who is not even on-site and takes even longer to find the answer to a simple question -- I had called the number on the website for this hotel location to ask if there was an iron in the room (there is). I am sure the hotel chain is streamlining customer experience and being efficient for their shareholders, but it sucks that a customer's time is not respected.

The Mirage hotel onsite was good for dinner, but not great for breakfast. The dinner menu has a nice selection and service was good. When we went for breakfast, the menu either had very small \"healthy\" entrees or monster ones. I am comparing this to IHOP or Original pancake house based on pricing, so I felt it could have been better. There was one lady attending to everyone, so more waiting.

Overall, will stay here again. Chicago area hotels and parking are crazy, so this place (located about 18 miles from downtown) with a little planning frees you from headaches of finding parking and is close to the airport, which makes the return trip more predictable wrt traffic. Uber it from here, basically.

Family_with_children

8/10

Excellent

31 May 2026

Yonglian

The overall condition of the hotel was good, and it was very convenient that it was close to the airport and included free shuttle . However, some small things needed further attention and maintenance such as the supplies in the bathroom and the water that kept running in the toilet. In addition, the room had a smell that we were more sensitive to.

Family_with_children

2/10

Poor

31 May 2026

Christopher

Place is used up. Time for a remodel.

Family

6/10

Pleasant

31 May 2026

Tamara

Checkin staff were rude

Friends

6/10

Pleasant

28 May 2026

Lilly

More up to date and working charging devices for electronic equipment - laptop, phone, etc. would be useful

Self

8/10

Excellent

28 May 2026

wendy

The shuttle was great. It was okay

Partner

4/10

Poor

25 May 2026

cesar

The room no clean everyday

Partner

8/10

Excellent

25 May 2026

Jose

The only thing I didn’t like was that our room didn’t have a fridge other then that everything was good enough

Family_with_children

10/10

Exceptional

25 May 2026

Yude

Perfect for an overnight

10/10

Exceptional

24 May 2026

David

We had a layover in Chicago and although we checked in at 10:30 pm and left at 3 am the next morning, the stay was much needed. The shuttle from Terminal 5 was there when promised and, because we needed to leave before the scheduled shuttle operation the next morning, the agent booked us a cab the next morning that was there as promised. Nice room, nice property, helpful staff. All good.

Partner

8/10

Excellent

24 May 2026

Thomas

We had two issues. First, the HVAC unit ran continuously on a cooling setting. The controls did not work so we were chilly the whole time. Turns out there was a wall thermostat that overrode the controls on the unit Second, the hotel description listed a buffet breakfast at a fixed price beginning at 6. We got up and went there only to find that the time had been changed to 7. When we returned at 7, there was no buffet. The menu was ala carte and if you added in the usual items from a buffet, like juices, coffee and tea, yogurts or fruits, the cost was much higher than the advertised buffet.

Partner

10/10

Exceptional

23 May 2026

Luis Fernando

.

Family_with_children

6/10

Pleasant

23 May 2026

Tom

Shower very slow to drain

Friends_and_family Family

8/10

Excellent

22 May 2026

Jayson

No fridge in the room :(

Partner

10/10

Exceptional

21 May 2026

Quentin

Surprised by all the negative reviews. The place was fine. It was quiet and clean and the people were cool.

2/10

Poor

21 May 2026

kevin

I wish I could upload pictures on this app, they put my in the middle of there renovation hallway walls cut out and no carpet on the floor with a big sign that said please “mind the dust”

Self

8/10

Excellent

21 May 2026

Paul James

Friendly staff, slightly annoying that my room card key kept stopped working, meaning I kept having to go back to reception to reactivate it.
Nice free shuttle bus to the airport

Business

10/10

Exceptional

21 May 2026

Jacqueline

Everything was good

Family

10/10

Exceptional

20 May 2026

Maurice

Everyone is very nice

Self

6/10

Pleasant

17 May 2026

Molly

Room was not that clean, we found a Gatorade bottle under the bed from previous person. Also, there was no refrigerator. Restaurant was super slow, and there was a wedding the same night. Loud guests. Will not be staying here again

Friends_and_family Family

8/10

Excellent

16 May 2026

Rebecca

Quiet hotel with on site restaurant and airport shuttle. Great pool. Rooms were clean but property is older.

Self

6/10

Pleasant

15 May 2026

Mark

I did not have breakfast at your hotel -

Self

10/10

Exceptional

14 May 2026

Alexis

Everything is clean my kids love the pool staff is always friendly this became our favorite hotel

Friends_and_family Family

10/10

Exceptional

12 May 2026

Michael

Clean customer service was great. Great prices for parking at the hotel

Partner

10/10

Exceptional

12 May 2026

dennis

Na

Partner

8/10

Excellent

11 May 2026

Angela

Did not utilize

Self

2/10

Poor

10 May 2026

Jennifer

The room was scuzzy, toilet was crooked the curtain was broken. It sounded like someone tried to come in my room at night. The food was expensive and not great...would never stay again.

Self

2/10

Poor

10 May 2026

Sally

Toilet poor flush, no plastic bags in waste basket, mascara stain on new face cloth. There was a small turd in the elevator on Fri Eve. I reported it and by Sunday am, it was stepped on and dried. No dresser, just wicker baskets for clothes, no micro wave or refrigerator. Two nights in a row,room key didn’t work. Room was about a block and a half from lobby. This hotel and traffic are the only awful things about Chicago

Partner

8/10

Excellent

09 May 2026

Anthony

Airport shuttle was 20 minutes late which made me miss the closing of the hotel's restaurant

Self

4/10

Poor

09 May 2026

Selin

Beds were dirty, there was someone,s hair on the pillow. It was noisy.
It was not cleat at all,no fridge in the room.
They told expedia has problem but they couldn't check in llike a half hour.they canceled our key and rechecked in us, it was a bad experience.

6/10

Pleasant

09 May 2026

Kellie

I reserved one room through expedia and when I got to the hotel, they said they didn't have that kind of room available. They put me in an ADA room, which normally is not a big deal. However, the bathroom is a wet room, meaning no separation between the shower and the rest of the bathroom. The shower head was leaking so the tile floor of the whole bathroom was wet. There was hair on the bathroom floor and it just felt dirty.

Self

10/10

Exceptional

07 May 2026

Donoyn

Excellent customer service

4/10

Poor

07 May 2026

Dennis

Didn’t eat breakfast there

Self

10/10

Exceptional

07 May 2026

Rita

The room was very clean. The staff was very friendly and helpful. The airport shuttle was very convenient. The location was very convenient to the ORD airport. I enjoyed the stay though it was very brief.

Self

6/10

Pleasant

05 May 2026

Patricia

It was an older sheraton hotel, probably needs to change it's name otherwise it will make one think all sheraton hotels are only so-so. When many are fine hotels.

10/10

Exceptional

05 May 2026

Warisara

Good

10/10

Exceptional

04 May 2026

John

Airport shuttle is currently easily accessible at the top of the hour and half hour for those who need it

Self

10/10

Exceptional

04 May 2026

paula

Shuttle is very. Convenient close to all states arena .

8/10

Excellent

04 May 2026

Mary

Nice hotel for the price. Hallways and common areas could definitely use an update. The shuttle is not 24/7 so we had to Uber to airport and I was told I had to book online to do a park and fly and online no parking was available but the lot seemed plenty empty. Ramp next door was nice and secure with a free shuttle though a tad expensive.

Friends_and_family Friends

2/10

Poor

04 May 2026

Eunice

when i was there, they left the toilet paper half used and the water wouldn’t drain so i was showering with cold water on my feet. when i reported it the next day, the front desk said they would do something about it but nothing was done. very disappointing

Friends_and_family Friends

4/10

Poor

03 May 2026

Tisha

Host was great. However room wasn’t that clean , our tub wouldn’t shut off for about an hour , one rooms sheets had blood on them, most of them didn’t speak English so we had to keep going down for help.

Family_with_children

4/10

Poor

03 May 2026

Tim

No microwave, and no fridge, but did have screaming kid running the hallway.

Partner

10/10

Exceptional

03 May 2026

Wilson

The was clean and safe, the shuttle service was awesome so convenient however some of the staff on front desk a little bit disappointing on how they welcoming guests.