Four Points By Sheraton Chicago O'Hare Airport

United States , Chicago - IL
Schiller Park , 10249 Irving Park Road
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100 reviews shown

2/10

Poor

12 Mar 2026

Alice

My room was never cleaned during my stay

Self

2/10

Poor

12 Mar 2026

Alice

Staff didn’t clean my room

Self

10/10

Exceptional

10 Mar 2026

Russell

The shuttle didn't show up for over an hour so I had to take a taxi...25 bucks!
Gaya took care of me though...he gave me a 10 dollar voucher for their restaurant.

10/10

Exceptional

09 Mar 2026

Gerardo

Everything was perfect

Self

8/10

Excellent

08 Mar 2026

Rhonda

Room was clean, no fridge or ice in machines

Friends_and_family Family

2/10

Poor

07 Mar 2026

Kimberly

Definitely more like a motel! Old worn out furniture. Not clean.

8/10

Excellent

05 Mar 2026

Matthew

Clean room. Great water pressure

Self

8/10

Excellent

04 Mar 2026

Sean

The hotel is pretty nice but has and \"old\" odor, although, not in the rooms.
The restaurant in the hotel is terrible. I stayed there a couple years ago and it was terrible then, as well. It's fine for a cocktail or beer - eat somewhere else.

Self

10/10

Exceptional

03 Mar 2026

Manuela

All was great only your front personal was rude while trying to buy a snak as she was unable to use the credit machine

Self

4/10

Poor

02 Mar 2026

Bianca

Outdated rooms
Unclean & smelled of sweat
Wrinkled & unclean sheets

Self

6/10

Pleasant

02 Mar 2026

Raye

The furniture was dated and the room was touted as an upgrade but it was subpar

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Roberto

My kid and I love the hotel

8/10

Excellent

01 Mar 2026

Ester

Great! Only thing is my keycard didn’t work in the morning so I had to get it activated again.

10/10

Exceptional

28 Feb 2026

Amanuel

Great Service!

8/10

Excellent

27 Feb 2026

Margaret

Everything

Friends_and_family Family

8/10

Excellent

27 Feb 2026

Jose

Nice place for the$

10/10

Exceptional

26 Feb 2026

Dennis

Very close to Chicago Ohare airport. It was a 12:30 a.m. check in and it was comforting the receptionist was very nice and helpful.
My Room was clean and very comfortable bed.
Hot coffee in the morning before the shuttle bus transport to Ohare. Our driver was nice and also helpful.

Self

10/10

Exceptional

26 Feb 2026

michael

Amazing front desk. Caring and thoughtful on our late check in. Shuttle service to airport is great. Nearby walking distance to quick bite in a pinch. Rooms are perfect. Value for money

Friends_and_family Family

6/10

Pleasant

25 Feb 2026

Elizabeth

Bathrooms need an upgrade. Shower leaked and water was spraying all over the place.

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Miguel

Nice people, clean room

6/10

Pleasant

21 Feb 2026

Bryonna

Room was gross. The bed was oo

10/10

Exceptional

21 Feb 2026

Cheylynne

Easy check in & out and the aiport shuttle was easy to use.

Family_with_children

10/10

Exceptional

20 Feb 2026

Alexis

The hotel is friendly

Friends_and_family Family

8/10

Excellent

18 Feb 2026

Raymundo

Clean affordability but the shower head was broken

Friends_and_family Family

6/10

Pleasant

18 Feb 2026

Lisa

Room was clean and big, staff was very friendly and helpful. The hallway, however, smelled like pot.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

veronica

Everything was great!

Partner

10/10

Exceptional

15 Feb 2026

Beth

Clean and quiet

Leisure Family

2/10

Poor

15 Feb 2026

Amber

This hotel is gross. The interior is very unkept. The lobby smelled like marijuana. There was an unhoused person walking around the lobby. There was dust in all the corners of the hallway, paint cracking on the walls and the trash can was overflowing near the elevator bank.

When I got to my room, I pulled the sheets back and on one side there was something black smudged on the sheets and on the other, what appeared to be a cigarette burn.

I left the room, called an uber and let the front desk know I wasn’t staying. Best part here is, they didn’t even bother to ask “why?”. They obviously knew why.

I ended up paying for another hotel in addition to losing money from my reservation at Four Points. Don’t go here!

Business Self

8/10

Excellent

13 Feb 2026

Sarah

Interesting decor, esp in the restaurant and bar. A building that needs modernization but fulfilled my basic needs for an overnight stay.

Business Self

8/10

Excellent

09 Feb 2026

HECTOR

All was great, staff was awesome. Special thanks to all the Marias working there.

8/10

Excellent

07 Feb 2026

gary

Friendly staff, good bar. Convenient to ohare.

8/10

Excellent

04 Feb 2026

James

Adequate clean lodging with airport shuttle

10/10

Exceptional

02 Feb 2026

Denise

Everything was clean, the shuttle was on time and drivers were polite and helpful.

Partner

10/10

Exceptional

01 Feb 2026

Antonio

Customer service was great. Rooms was nice and clean. Easy check in. I would stay there again.

Leisure Family

10/10

Exceptional

01 Feb 2026

Martin

👍

10/10

Exceptional

31 Jan 2026

Mary

Yes

Friends_and_family Friends

8/10

Excellent

28 Jan 2026

David

The hotel is a good, fair priced place to stay very near O’Hare airport. Excellent shuttle service.

The highlight of our stay was the excellent service from the bartender/server in the hotel’s restaurant. He was friendly, efficient, and very helpful. And a fun conversationalist.

Partner

8/10

Excellent

27 Jan 2026

PATTIE

Clean rooms, shower was great, front desk very nice.
Only issue was shuttle from airport picked up in a different place then we were told and had to pay for a taxi

10/10

Exceptional

26 Jan 2026

Craig

Abc

Leisure Self

6/10

Pleasant

26 Jan 2026

Jill

Rooms outdated and dingy. Not what I have come to expect from any Sheraton product. The bed was uncomfortable and no refrigerator in the room.

Business

10/10

Exceptional

26 Jan 2026

sead

Great place to stay

Business Friends

8/10

Excellent

24 Jan 2026

Pablo

Yes everything but bathtub wasn’t

Leisure Self

6/10

Pleasant

19 Jan 2026

Rachel

Noone offered to help us get our luggage to room and we were pushing a wheelchair

Leisure Partner

10/10

Exceptional

15 Jan 2026

Jose

Staff was very nice

8/10

Excellent

13 Jan 2026

Everett

A wonderful staff
Everyone I came in contact with was polite and professional
Great location to access O’Hare Airport
Secure parking at a reasonable rate

6/10

Pleasant

09 Jan 2026

Marilyn

Rooms and hallways were clean but looked a bit ragged need updating. Heater was working but so rattled so loud it was impossible to sleep

Partner

6/10

Pleasant

08 Jan 2026

Virginie

Bed was comfy, but overall a bit rundown. Ok for one night.

Self

2/10

Poor

08 Jan 2026

Erika

Just go somewhere else. Wifi is trash, the toilets are so low to the ground and slow flow everyone was using the general restrooms on the first floor so you can imagine clogged toilets which the pool toilet was experiencing. There's no smart tv access, microwaves or refrigerators in the rooms (which I didn't check for thinking its \"2026\" all hotels have this, I was wrong), small elevators so get used to using the stairs. I knew that is was outdated but dang at least clean up correctly throw away old stained towels and clean all areas no way there should be hair, candywrappers The wifi can't extend to any floor above the first floor, the closer you are to the front desk the better which is why so many people were in the lobby using wifi (I think there's 7 floors). I was on the second and the wifi went out 5 hours after check in and didn't come back on until the morning of check out. I stayed for 2 nights on New Year's Eve. I didn't speak on the issue until the next morning, first staffer instructed me to call the hotel internet support line which is an external company smh I don't know why this is the responsibility of a guess, however, I did and the company blamed the hotel lol. second shift staffer claimed since the front desk had internet everyone should have internet and got upset that I asked about it. The only staffer who tried to help was their front desk night clerk (Larissa) give that lady a raise. The restaurant food was trash, well if you do don't get the nachos.

Leisure Family

10/10

Exceptional

07 Jan 2026

Rodolfo

Staff was amazing and the room was clean and put together. We will definitely be back and would highly recommend!

Leisure Partner

10/10

Exceptional

05 Jan 2026

cynthia

Good enough

4/10

Poor

02 Jan 2026

Vonkisha

Room was not that clean carpet was dirty tub was dirty

Business Family

2/10

Poor

02 Jan 2026

Jimmy

Didn’t expect breakfast is not complimentary so I ended up buying food and walked a mile coz of the inconvenience; no fridge to store leftovers nor microwave for warming up food. Ceilings don’t look decent and lots of patches on the wall. Entrance looks good but smells terrible.

8/10

Excellent

01 Jan 2026

Kelly

No wifi.

Leisure Family

10/10

Exceptional

01 Jan 2026

Alejandra

6/10

Pleasant

30 Dec 2025

Craig

I found a problem with the toilet the morning after I checked in. It was so loose that as soon as I leaned to the right, the whole toilet tilted like there was nothing holding it down. I let them know at the front desk and they said they would send someone up.

I returned that evening, and the front desk said it had been taken care of. I went up to my room and it was exactly the same.

They earlier had offered to let me switch rooms if the toilet didn't get fixed. But by that time I was very tired and just used the public toilet when needed.

The part I was disappointed about - and a larger problem - is that the front desk had been told by someone that it was fixed and it was not. I probably got the room for the same reason - they thought it was fine. So there is a communication problem with staff or the staff just didn't care enough to actually fix it.

Rather disappointing.

10/10

Exceptional

29 Dec 2025

Cody

Got stuck in Chicago after missing a connection at o’hare. Checked in around 11pm . The ladies at the front desk were very friendly and even allowed me a late check out since my flight wasn’t until 6pm the next day.

Business_and_leisure Self

10/10

Exceptional

18 Dec 2025

Suzanne

Staff very courteous. Older hotel stains on chairs and carpets, but clean.

Leisure Family

6/10

Pleasant

17 Dec 2025

Erica

The staff were very friendly and the shuttle was very convenient. However we found a bug in one of the beds. It didn’t seem like a bed bug, it looked like a silverfish. The rooms are basic and could use some updating and a deep clean. Not sure id stay here again because of the bug.

Leisure Partner

8/10

Excellent

15 Dec 2025

KAREN

Shuttle experience difficult
Breakfast ?????

10/10

Exceptional

14 Dec 2025

Edy Carlos

Clean

Leisure Self

6/10

Pleasant

13 Dec 2025

George

Overall it was fine. But the property is worn down and unpolished. The lobby and conference area are really nice, but hallways, carpet, overall a bit worn down. Needs a facelift. Shower was super short, I’m a tall man, basically it washed my belly button well.

Business Self

10/10

Exceptional

13 Dec 2025

Erica

Friendly staff, clean rooms, free shuttle

Leisure Partner

10/10

Exceptional

12 Dec 2025

Kay

Nice clean room. Prefect for that short night of sleep before an early flight.

8/10

Excellent

11 Dec 2025

Catherine

No breakfast property needs updating. Staff and shuttle bus drivers were excellent

Leisure Family

8/10

Excellent

11 Dec 2025

Sonja

Always a good stay

Friends_and_family Friends

8/10

Excellent

10 Dec 2025

pinchas

Smooth and pleasant

Leisure Partner

4/10

Poor

08 Dec 2025

Adam

The hotel is very dated and not cared for. The carpet is ripped in many places, the toilet in my room wasnt even aligned with the wall. The drain was wide open, and the cheap sink was chipped in several placed. When i first arrived they gave me a room that wasnt ready and when i went to call the front desk the phone didnt work.

8/10

Excellent

08 Dec 2025

Janet

We arrived after a delayed flight, about 2am, and was very impressed by the cheerful and kind woman at the check-in! Especially after a long and stressful day of traveling. However, we asked for a 3:30am wake-up call (yes, only 1.5 hours of sleep!) because we were so tired that I was concerned our phone alarms wouldn't wake us up. Fortunately our phone alarms DID wake us, because we never got the wake-up call!!! That really is pretty terrible -- what if we were completely depending on that for our middle-of-the-night wake-up to catch a plane? Please figure this out!!

Friends_and_family Family

4/10

Poor

08 Dec 2025

Kyle

The room was really outdated. The pictures look much nicer. The shuttle drivers were very friendly but that friendliness lacked at the front desk.

The hotel is fine for one night between flights but I wouldn’t stay there again for the price.

Business

8/10

Excellent

05 Dec 2025

Anatoliy

Clean

8/10

Excellent

04 Dec 2025

Berna

Shuttle was excellent restrauant was great

Leisure

10/10

Exceptional

04 Dec 2025

Louay

Great for overnight.
Good cafe on premises

Leisure Partner

10/10

Exceptional

03 Dec 2025

James Francis

Very nice front desk staff. Helpful. Great pool. Clean. Parking.

Leisure Family_with_children

10/10

Exceptional

02 Dec 2025

Julie

The cleaning staff was excellent
All of them !

One was especially helpful , I apologize I forgot her name but i know she was a colombiana she worked sunday .

Id recommend this hotel and stay here again

Leisure Self

10/10

Exceptional

26 Nov 2025

Cindy

Clean room and delicious food at the restaurant

Leisure Family

6/10

Pleasant

25 Nov 2025

Darcy Mercado

The hotel needed some updating, there were very few amenities. Soap and lotion. No hair dryer, no refrigerator so i has to throw out my food. I asked for one because i didnt know there wasnt one. They said no my reservation didnt come with one. I actually meant to book in shamburg and boy do i wish i did. I went by that one and it seemed much nicer. But i was alreasy paid for and in there. I just wasted so much money on food as i only eat 1/2 at a time and i couldnt keep my drinks cold without constantly filling the ice bucket. Not convient to pull in either. Very unhappy with this room.

Leisure Family

8/10

Excellent

25 Nov 2025

Mariana

yes

10/10

Exceptional

24 Nov 2025

Furman

Nice staff

6/10

Pleasant

24 Nov 2025

Vance

The van we were on was in obvious need of a rear suspension issue. It felt like it was on a square rear tie/probably a strut or broken tie rod. My head hit the window pretty hard and others were looking at each other with shock

Leisure Family

10/10

Exceptional

21 Nov 2025

Deanna

Staff was very friendly, shuttles to and from airport were great & easy check-in, Along with park n fly - safe!

Partner

4/10

Poor

19 Nov 2025

Blake

service in bar - restaraunt on Sunday evening was poor , slow , not friendly .

Business

10/10

Exceptional

16 Nov 2025

Martin

The front desk was very fast and efficient. Thanks for finding my slippers I'll be by Thursday.

Friends_and_family Friends

8/10

Excellent

11 Nov 2025

Srinath

Clean Room

Business_and_leisure Self

8/10

Excellent

10 Nov 2025

karen

Clean, friendly staff

Business

4/10

Poor

10 Nov 2025

AAP LTD KB

Really rundown hotel -

4/10

Poor

10 Nov 2025

La Vonya

The whole 4 floor was old needed to be upgraded . The room & restroom was dirty

Friends_and_family Family

4/10

Poor

10 Nov 2025

Yella

Shuttle service was good. Checked out early, did not see our eat breakfast. Room is old, has odor,dust balls on the sealing and it looks dirty. Bathroom very, very small. Shower head doesn’t appear to be clean. No microwave or refrigerator in the room. Asked for wake up call, never got it. Do not recommend this hotel.

Friends_and_family Family

8/10

Excellent

08 Nov 2025

PATRESA

Good

10/10

Exceptional

07 Nov 2025

Gregg

Friendly quick check in. Clean room.

Leisure Partner

6/10

Pleasant

07 Nov 2025

Lindy

Nice hotel, needs updates as our room smelled musty, very convenient for flying, overall ok

Leisure Family_with_children

6/10

Pleasant

06 Nov 2025

Kristen

Staff was very friendly, check in was fast. The room could have been cleaner, I noticed some stains in the carpet and on the bathroom counter, and some hairs in the bathroom. The wallpaper was also bubbling off the wall. It was a fine place to crash for the night

Leisure Self

10/10

Exceptional

06 Nov 2025

Juan

Everything was awesome!

Business

4/10

Poor

03 Nov 2025

Lara

Over priced breakfast airport shuttle delays

4/10

Poor

01 Nov 2025

Lori

Night staff was lacking in professional manner. Check in desk clerk just handed me the room key. No explanations. I did not have a password for WIFI. Upon arrival at ORD night shuttle bus did not come to pick us up despite my 4 calls to the hotel. Shuttle bus did not show up for 2 timed pick ups. However early morning desk clerk Lisa and shuttle driver was awesome.

Friends_and_family Friends

10/10

Exceptional

31 Oct 2025

Tytianna

Sure

8/10

Excellent

30 Oct 2025

Jie

The room was clean and the staff was friendly

Leisure Family

4/10

Poor

30 Oct 2025

Annie

The staff was awesome. The room was not what I expected especially since I just spent the night before at Four Points by Sheraton in Barcelona, Spain. It had a stench that I could not determine the scent. I will not choose again.

4/10

Poor

30 Oct 2025

Edmund

The airport shuttle was the main reason you are getting a poor rating plus the emotionless young lady at the check in desk. We were a party of 3 and we arrived at 7:25pm at the O'Hare Airport designated pickup location for shuttle service for the numerous local hotels. We had many hotel's shuttle buses/vans stop and pick up passengers and were anxious for 7:45 to get picked up to get out of the windy cold weather. Well 7:45 came and went, so we called to see when to expect our ride. We were met with a confusing answer4, but told the van would pick us up soon. At 7:58 I called and asked again and was told our ride would be there by 8:15; never explaining what happened to the 7:45 pickup. At 8:10 another in our group called and were told the shuttle would be there in 3 minutes. Well the driver finally showed up at 8:21 and said we needed to call to get picked up and when in the van he handed me the green printout that gave the shuttle policy, and it says nothing about calling in, but we had called in. If he were my employee, he would be fired for his attitude and unfriendly service. The young lady we had talked to was very unfriendly and seemed put off when we were checking in. she gve us rooms on separate floors, and my room, #241 was about as far away from the reception elevator as possible. when asked to put us on the same floor, she said the other rooms were not made up and therefore, not available. The morning front desk receptionist was fabulous and personable.

Friends_and_family Friends

4/10

Poor

28 Oct 2025

Micheal

The room was very aged and neglected except for the remodeled bathroom. It seemed more like a motel 6 than a 4 Points Sheraton. There was a weird curry smell in the room as well. The towels were old and hard.

Business_and_leisure Partner

8/10

Excellent

26 Oct 2025

Heather

The shuttle was fine. The shuttle driver scared me a bit but we are in Chicago. The paper we got said they come on the 15 and 45. It only came in the 15 when we were there. The hotel is nice but could use a little updating. Everything was clean. The restaurant was good. The staff was friendly. I left my car for a week while we were gone and had no problems. I would stay here again.

Partner