Name: Best Western At O'Hare
Address: 10300 W Higgins Road, Chicago, 60018, US

4/10

Poor

12 Jun 2026

Carl Edward

Broken elevator, broken fridge in room. Doors on the side don't open. Breakfast was swamped.

Good location for simple travel.

6/10

Pleasant

11 Jun 2026

Carl Edward

Its a decent spot for travelers. Fridge in Room didnt work too well. Toilet is small.

Front desk is helpful. Gave extra towels, offered stay over service

8/10

Excellent

25 Nov 2024

Jose Ely

Too good to be there

Leisure Family

2/10

Poor

09 Oct 2024

Garakhalli

There is no reliable transportation from the airport. I waited for 40 minutes with another lady and no shuttle. No good on premises. Cable is very unstable and the only response from staff was that they would comp breakfast as long as I showed up between 6 30 and 7 am. Went to bed with a bag of veggie straws and was charged an exorbitant amount of $10 for it. Ship this place

2/10

Poor

14 Sep 2024

WILLIAM

Cancelled my stay

Business Partner

4/10

Poor

12 Sep 2024

Mark

Sorry to complain, but the entire hallway on the third floor smelled badly like spoiled fish, I think I was in room 306 in the main building of the hotel. Even the elevator smelled terrible. To be honest, the entire lobby, elevator and third floor all need to be repainted, re-carpeted. To be clear, this hotel in its current condition should not be in your network.

Business

10/10

Exceptional

12 Sep 2024

WILLIAM

Didn't

8/10

Excellent

11 Sep 2024

Allen

The property is across the street from a mall area with a large Target store, a number of different restaurants and smaller shops. Staff very professional and friendly.
Hallways were carpeted, making the rolling of suitcases a bit of a challenge, particularly for rooms located a far distance from the elevator. The room carpet was not clean with food pieces in the corners and the seam between the floor and ceiling.

Business

6/10

Pleasant

08 Sep 2024

Viorel

overall okay

Business_and_leisure Partner

10/10

Exceptional

06 Sep 2024

Brenda

Front desk staff was very helpful.

Partner

10/10

Exceptional

30 Aug 2024

Mildred

Close enough to ORD.

Leisure Family

2/10

Poor

30 Aug 2024

Verified traveler

Room was canceled

2/10

Poor

30 Aug 2024

Luis

Shuttle no one picked up i had to take a uber after an hour in a half

Business

10/10

Exceptional

25 Aug 2024

angela

The Arena is close by. Went to a concert and could walk. Room was clean

Leisure Partner

8/10

Excellent

25 Aug 2024

Josh

Close to our destination

10/10

Exceptional

24 Aug 2024

Facundo

Genial

Todo muy bien para pasar una noches el precio muy adecuado . El desayuno muy bien y el traslado desde y hacia el aeropuerto es muy bueno

Business

10/10

Exceptional

23 Aug 2024

Latonya

Location

Leisure Family

8/10

Excellent

23 Aug 2024

Priya

While the stay was fine. The sheets on the bed had a few off-white spots. Made us feel a but uncomfortable. Could have said something but we choose not too bc it was just one night and we slept in our clothes.

Leisure Friends

6/10

Pleasant

22 Aug 2024

Adolphus

ok

Leisure Self

8/10

Excellent

22 Aug 2024

Verified traveler

Needs fixing.

Manager at front desk was awesome and very helpful!
The hotel, however, …. elevator out of service, public bathroom out of service,
No safety mats in bathtub.

Partner

10/10

Exceptional

21 Aug 2024

Shadab

Great hotel at good price

Leisure Self

6/10

Pleasant

21 Aug 2024

eric

Don’t have the ac on so cold in the room when guess check in had to turn my off

Leisure Self

10/10

Exceptional

20 Aug 2024

Joseph

Very nice staff and had bookings late after flights were canceled

Leisure Family

10/10

Exceptional

20 Aug 2024

JAROSLAW

Good hotel

2/10

Poor

20 Aug 2024

Elizabeth

I had to cancel as my flight was changed and I arrived 7 hours earlier than expected. Expedia would not answer my 3 phone calls to cancel and I saw you could not cancel 24 hours before arrival. Wish Expedia would have a slightly better cancellation policy. Unlike the hotel, who I called and easily cancelled.

10/10

Exceptional

19 Aug 2024

Derek

Wonderful staff and service, the parking was a bit rough at times but it was more people didnt know how to park more than the hotel. The only little issue i had was the elevators had broken down for most the stay which sucked but wasnt bad otherwise! Will return again!

Leisure Family_with_children

10/10

Exceptional

19 Aug 2024

George

Perfect for a quick stay by the airport

Leisure

2/10

Poor

18 Aug 2024

sydney

Unfortunately our stay was awful. The staff were some what nice but very short staffed so there was a long wait to check in.. once we got our room (second floor) we saw the elevators were out of service. There are only two of us and we each of heavy suitcases on top of bags to carry up two flights of stairs to the second floor. The hallways were so dirty, (trash just left on the ground) it smelled like mold and cleaner trying to overcompensate. Once we got to our room luckily the room was somewhat clean. There were some concerning stains on the ground and we found a dirty rag and empty water bottle that was not from either of us. The toilet wouldn’t flush toilet paper.. there was a small black bug we killed in the bathroom.. our tv didn’t even work in our room. We went to complain to try to get a clean room but when we called down they wouldn’t answer the phone. So we went downstairs to try to talk to them and the line was absolutely ridiculous. Not only people checking in but asking questions or complaining as well. It was a miserable experience. After 10 mins we just felt defeated and wanted to rest after driving 9 hours. Never ever again will we stay here. This place needs to be inspected and honestly shut down.

Leisure Friends

2/10

Poor

18 Aug 2024

Ramesh

Lift was not working , my room was in third floor Expected me to climb with luggage , left to take an room in other hotel near by in ohare

8/10

Excellent

18 Aug 2024

Gemma

Overall, pretty good. One elevator was broken. The main hallway by second elevator had a bad odor. The reception staff were polite. The bathtub was clogged in room 233.

Leisure Family

10/10

Exceptional

17 Aug 2024

Hugo

It was an amazing experience and definitely worth the booking. I’ll definitely will tell my coworkers and close friends!!

Business_and_leisure Self

8/10

Excellent

16 Aug 2024

Dennis

Perfectly fine

Was stuck in Chicago for a quick overnight layover. This hotel was affordable and had a shuttle to the airport. I wish the shuttle ran more reliably (would have cut down on some anxiety haha) but otherwise it was a perfectly fine place for the evening

Self

6/10

Pleasant

16 Aug 2024

Jesus

I did enjoy the bus shuttle from and to airport

Business Self

8/10

Excellent

15 Aug 2024

Aravind

Liked the closeness to the Airport

Leisure

10/10

Exceptional

15 Aug 2024

turkesa

Very close to airport.
15 min walk to Target Ross and restaurants.
Good shuttle service
I missed breakfast

Leisure Self

8/10

Excellent

14 Aug 2024

Jennifer

It was located conveniently next to where I needed to be

8/10

Excellent

13 Aug 2024

Roberto

The hotel is conveniently located. If you are planning to catch a plane the next day this property would be a good option. The shuttle takes a bit more time that other hotels but runs 24/7. Staff is friendly, it seems they get a lot of calls, mostly about the shuttle, but they still remain friendly. Hotel is a bit loud since is close to a couple main roads, but this is also expected for a hotel close to a big airport. Would only use for short stays waiting for a flight the next day.

Leisure Family_with_children

10/10

Exceptional

13 Aug 2024

Thamara

The room was nice and clean. Great staff, very nice

Family

10/10

Exceptional

13 Aug 2024

Zoilaluz

OVERALL GOOD SERVICE. CENTRIC. CLOSE TO DINING AREAS.

Leisure Family

6/10

Pleasant

13 Aug 2024

Mackenzie

Room was musty smelling, toilet handle was broken ish, window was cracked and the elevator was not working when we were there. But it was clean and it’s better than other places I’ve stayed

Friends_and_family Friends

4/10

Poor

12 Aug 2024

Victoria

The room smelled horrific, like strong cleaner mixed with mold. We alerted the staff immediately to a car parked between the lines of handicap spaces, and the person responded with \"It's fine.\" Later we tried to tell another staff member, and they asked someone else if a specific person was here, so it seemed like it was a staff member who had done so. They remained parked there the entire weekend, making it nearly impossible to actually use the 2 handicap spaces around that giant truck. The only thing I wouldn't consider 1 star about this place was the breakfast. Everything else was so horrible, I would never recommend it.

Leisure Partner

10/10

Exceptional

12 Aug 2024

Amyllia

The hotel is within walking distance of the All State Arena, a Target, and a variety of food. Portillos is very conveniently placed and also a good food place.

Leisure Family

10/10

Exceptional

12 Aug 2024

SANDRA

We were worried about the location being right by The Ohara Airport but it was great. The front desk staff are so nice and accommodating. The room was really nice. The only con was we came back from being out around midnight on Saturday and there was not a single place to park. The front desk staff walked outside and put us in a spot that was No Parking marked by the hotel but it was safe, well let and right by the front entrance of the motel. Highly recommend this hotel!!

Leisure Family

10/10

Exceptional

11 Aug 2024

Steven

It was clean and new. The breakfast was one of the better breakfasts I have had from a hotel.

Leisure Partner

6/10

Pleasant

11 Aug 2024

Tegan

One evelvator wasnt working and the other other is an old sketchy model where the power switch was in the open for anyone to touch which isnt safe and at one point felt like we were stuck in it.

Leisure Family

6/10

Pleasant

10 Aug 2024

Parrish

The room was fine. The service for the room was poor! Requested room to be cleaned and get new towels for two days, nothing! Finally had to take our towels to the front t desk to get new ones. Mark, one of the evening clerks, was apologetic and made a note of the problem. Last night there we discovered the room cleaners had removed the shower curtain. The front desk said we had to wait for an hour. We were in a rush to check out and leave for our flight. B

Leisure Family

10/10

Exceptional

10 Aug 2024

Foppe

Clean easy access.

Business_and_leisure Partner

10/10

Exceptional

10 Aug 2024

Hector

Very friendly staff and clean facilities very quiet good night sleep

Leisure Partner

10/10

Exceptional

09 Aug 2024

Darrell

It was a nice place to stay staff was friendly the breakfast was great enjoyed my stay .

10/10

Exceptional

08 Aug 2024

Kwlly

Clean place.
Close to the airport.
Free shuttle available 24 hrs.
Breakfast included

Leisure Family

10/10

Exceptional

08 Aug 2024

Winona

Property was very clean very nice hospitality will state her again went in town

Business_and_leisure Partner

4/10

Poor

07 Aug 2024

James

This hotel needs updating: door knobs poorly installed. Dirty and needs a deep clean.

Hallway very tired.

Staff pleasant and helpful.

Breakfast well done.

Leisure Partner

4/10

Poor

07 Aug 2024

Tiffany

The front desk kept hanging up on us as we were trying to ask for the shuttle

2/10

Poor

07 Aug 2024

Michelle

Staff was rude and unhelpful. Took 2 hours to check in and had a really bad attitude towards the guests.

Business Self

10/10

Exceptional

07 Aug 2024

Crystal

Has the best staff. Had a very nice time at this hotel. Was able to enjoy myself and relax with the CTA right there. Went all over Chicago on it and it was so easy to use. I will be returning.

Leisure Family

8/10

Excellent

07 Aug 2024

Tammy

Elevator was out of order, waited 20-30 minutes for the shuttle to the airport. Breakfast was decent. Room was comfortable and clean.

Leisure Family

10/10

Exceptional

05 Aug 2024

Pedro

Breakfast was decent, close to restaurants, clean rooms and staff was extremely friendly.

2/10

Poor

05 Aug 2024

Verified traveler

Inconveniencing

The tv was not working at all. Due to coming for preplanned events it was not an immediate concern. However, when returning back, we notice that the shower was not draining properly and filling up when trying to shower. We had to keep turning off the shower to allow it to drain. When we tried to ask housekeeping for extra toiletries and towel sets, we were told multiple times that they were no wash clothes available. Requiring us to shower with face towels.

Additionally, the elevator was not working and we had to take the stairs with our luggage and were offered no assistance. It appeared to be a safety when the door on the stairway was difficult to open. Imagine if there was an emergency! The bedding was low quality and there was not a comforter provided. Just sheets and a think tan breakfast Also twice the breakfast was being shut down earlier than 10am as was listed.

Business

10/10

Exceptional

05 Aug 2024

Jillian

I needed a last moment hotel for the night after missing my flight. I was exhausted and this worked out perfectly. No bells and whistles but free transportation to and from O'Hare, a friendly and helpful staff, a COOL and comfortable room. Got a great night's sleep and easily made my flight the next morning.

Business_and_leisure Self

6/10

Pleasant

04 Aug 2024

William

Cable did not work but otherwise ok

Family

8/10

Excellent

03 Aug 2024

Pravas

okay.

Business Self

6/10

Pleasant

03 Aug 2024

Hristo

Conveniently located near O'Hare with 24h shuttle service to the terminals. This is pretty much the only plus of this hotel - outdated, breakfast mediocre, we didn't have working TV at all during our stay but staff didn't care much about it.This will be a last resort if i need to book around O'Hare.

Business Family

6/10

Pleasant

03 Aug 2024

Mike

Shuttle unreliable from airport

The hotel itself was fine. However...

I picked the hotel due to price, rating, proximity to airport and providing shuttle service.

The hotel failed when it came to the shuttle service. Arrive about 7:30pm. Called for directions on where to grab the shuttle - took multiple calls to get someone to answer. Got to the hotel shuttle area and waited over 30 minutes. Tried calling again to check on shuttle - could not get a person to answer. Shuttle finally arrived but filled up before it got to us so drove right by = shrugging their shoulders. Done waiting, not knowing if we would ever get shuttle to the hotel, so called Uber and paid for a ride. So, now the price of staying at the hotel just went up $30. In that same 30 minutes, other hotel chain shuttles arrived multiple times.

Next morning wanted to workout - two of the three treadmills did not work.

Friends_and_family Family

10/10

Exceptional

01 Aug 2024

James

People were very accomodating, room was adequate, nice shuttle to airport.

10/10

Exceptional

01 Aug 2024

Margo

Needs more shampoo etc

Leisure

8/10

Excellent

31 Jul 2024

John

The hotel is well located for an overnight stop-off between flights. The courtesy bus was very helpful, but it must be the oldest such vehicle serving hotels to/from O'Hare.
The window blind in our room (115) was broken and needs attention.

Leisure Family

8/10

Excellent

29 Jul 2024

Jeffrey

This was just a stay over for next day connection. Room was perfect for our needs. Only issue, the size on the TV compared to the distance from the bed. Room could easily accommodate a 55\" TV

Leisure Partner

8/10

Excellent

29 Jul 2024

Kaleigh

We enjoyed our stay- the facilities are really getting run down. There were large stains on the carpet in our room, the beds were busting at the bottom, the main elevator was out of service, and there was an entire wall under plastic sheeting. However, the service was great. The guys at the front counter were VERY courteous and helpful! There was quite a bit of noise from the airport at times. The breakfast was pretty decent for being complimentary!

Business_and_leisure Family_with_children

8/10

Excellent

29 Jul 2024

Verified traveler

We spend the night at this hotel because of a flight cancellation by the airline. This hotel is what I would call a \"Just got to get some Sleep\" hotel. The person at the front desk and the two maids we encounter made the stay there comfortable.

Friends_and_family Family

2/10

Poor

27 Jul 2024

clemens

Small and terrible

Leisure Friends

8/10

Excellent

27 Jul 2024

Walter

Everything is good

Leisure Family

6/10

Pleasant

26 Jul 2024

Verna

We’ve stayed at the Elk Grove location before and it is nicer.

Leisure Partner

8/10

Excellent

26 Jul 2024

Verified traveler

Short stay

My flight was cancelled and I was rebooked on a flight the following day My stay was short but the room was clean and comfortable.

Friends_and_family Friends

4/10

Poor

25 Jul 2024

TERESA

It was conveniently located near airport. However, the main hotel's elevator was down. It was inconvenient. But, there were nearby fast food restaurants

Leisure Family

10/10

Exceptional

25 Jul 2024

Cynthia

Staff were polite and helpful after my flight was canceled. Shuttle to the airport was also excellent.

Leisure Family

4/10

Poor

25 Jul 2024

MARGARET

Room clean. Received the ADA room requested. Room was not cleaned after Day 1 and it ruined my stay. One of the advantages of paying is to have someone else straighten up after you.
Not happy and not choosing BW again.
You had one job!

Business Self

6/10

Pleasant

23 Jul 2024

Marta

I wouldn’t recommend staying there. The rooms were t the cleanest and it took 1h for the shuttle bus to pick up from the airport. For the comparison Sheraton and Marriott hotels shuttles came every 20 minutes. The front desk, person working at the buffet were very nice. The breakfast was good too. It is okay for the price and the breakfast but I would expect cleaner rooms, it is older building and some of the things in room updates. The beds were comfortable.

Business Family_with_children

2/10

Poor

23 Jul 2024

Troy

Terrible, terrible, terrible, dirty, elevators don't work, did i mention terrible. so dirty and disgusting! DO NOT STAY HERE!

Business Self

2/10

Poor

23 Jul 2024

Troy

Disgusting and in poor repair! After checking in and making way to the first elevator, I found it blocked and out of order. I then made my way to the back of the hotel to the 2nd elevator. When walking through the halls, the carpet was so dirty, many of the colors were unrecognizable. After getting to the 2nd elevator, it was not blocked, but it also did not work. i used the stairs to the upper level and found the hall carpet worse and with a foul odor. After getting to my room, I opened the door to a worse odor and looked in the bathroom to find brown, nasty, stinky, sludgy water in the tub, sink, and all over the floor and bathroom counter. I went back to the front desk and complained. The clerk laughed before getting me another room. Going back to the second room, when I approached, the door was left open. Despite being disgusted, i had been in travel for 24 hours and dealing with flight cancelations and had to stay. Although the second room was better, I was woken several times throughout the night with the sounds of sirens outside the window, and at one time, someone breaking glass outside the room door. I travel at least once a month and this is BY FAR, the most disgusting property I've ever seen.

Business Self

6/10

Pleasant

23 Jul 2024

MANCHIT SINGH

Shuttle is not provided

10/10

Exceptional

22 Jul 2024

Mary

Needed a hotel close to airport and offer breakfast….they fit the bill! Clean room, nice buffet breakfast, and very pleasant staff’

Business Self

6/10

Pleasant

22 Jul 2024

Vanessa

Basic room but nice

Leisure Family

6/10

Pleasant

22 Jul 2024

Valerie

Staff was very helpful & friendly. The elevator was not working.

10/10

Exceptional

22 Jul 2024

Ladonna

The staff was very friendly and helpful. The location was convenient for being so close the the airport. I would stay again.

Leisure Friends

6/10

Pleasant

21 Jul 2024

KIERAN

Decent hotel, clean etc.

The airport shuttle service was not good, waited 40 +mins then got a taxi.

Friends_and_family Family

10/10

Exceptional

20 Jul 2024

Mary

My experience and hotel stay at the Best Western was everything that I had expected however my experience with Expedia was horrible and I will never use them again

Partner

10/10

Exceptional

20 Jul 2024

Jose

I'd stay again.

Leisure Family

4/10

Poor

20 Jul 2024

Corey

Room was very dirty in the bathroom and the tub didn’t drain during shower. College’s toilet would randomly run and had to shut door, other colleges room had plugs that started to burn. Paneling was also falling off the walls in elevators and one wasn’t working.

Business

10/10

Exceptional

20 Jul 2024

Kenneth

The walkway carpet is to dark. The room flooring also should be updated.

Self

10/10

Exceptional

19 Jul 2024

Obencio

Cool environment, surrounded by cool quick bites around the way, parking available

Business Self

10/10

Exceptional

19 Jul 2024

ROBERT

We had a couple of room issues, but the reservation staff were very fast and nice about fixing. Convenience of location and price was awesome

Business

4/10

Poor

18 Jul 2024

Thelma

There were bugs crawling all over the floor. Nothing was done to fix that. It was barely acknowledged. I still haven’t received my receipt so I can follow-up with the company.

Leisure Family

10/10

Exceptional

17 Jul 2024

GUILLERMO

I had a terrible experience in this hotel. A MOUSE was in my room. In 10 years traveling and staying in almost 200 different hotels, first time I see something like this.
When I went to tell the front desk they gave me another room but never apologized or offered me any compensation or anything.
They acted as if I had a problem with my TV.
Worst experience ever.
The hotel is dirty, it is a risk I took since was cheap, but there should be boundaries, you cannot offer a room with rats inside!

One other thing, in the morning they start knocking doors early to rush the check outs. I was trying to sleep after a long flight and they decided to wake me up very early …

Horrible hotel .

6/10

Pleasant

17 Jul 2024

stephen

Just a standard airport hotel does the job after a long flight you wouldn’t stay here for any longer

Leisure Family

6/10

Pleasant

17 Jul 2024

THOMAS

At checkin they did not have my travelocity reservation, so it took a long time to check in.

The airport shuttle was not large or frequent enough, as there were too many guests who needed to get to the airport in the morning. We had to wait for the next shuttle.

Leisure Family

10/10

Exceptional

16 Jul 2024

SUSAN

Free shuttle & breakfast is the bonus.

Leisure Partner

10/10

Exceptional

15 Jul 2024

Jatinder

Front desk was super help