Holiday Inn Expr & Suites Chicago O'Hare Airport

United States , Chicago - IL
Des Plaines, 3001 South Mannheim Road
Show on Google | Map

100 reviews shown

10/10

Exceptional

31 Mar 2026

Lizbeth

the cleaning staff / maintenance crew was absolutely amazing and very respectful i hope they get paid well for the great work they do with up keeping the facilities. Touria from the front desk was very efficient kind and professional. There was another woman at the front desk in the later evenings that was not as friendly and did not want to provide water bottles for some reason. i hope she receives the proper training she clearly needs. overall great experience for the price paid.

Self

8/10

Excellent

30 Mar 2026

Adam

overall good place to stay, breakfast can be hectic will lack of space

Partner

6/10

Pleasant

30 Mar 2026

Temitope

The internet was good and the breakfast inclusion fee was great. The housekeeping however was sometimes irregular.

Family

2/10

Poor

29 Mar 2026

linda

Upon arriving to our room. The blanket was full of I believe cat fur. I am allergic to cats. I was constantly requesting for new blankets. I feel like the tub was dirty. I’ve seen two cockroaches in the bathroom. Was never told the valet would take up to half an hour to arrive upon leaving. Enha and the bellman were accommodating. The bellman is extremely kind. Location is convenient to time square.

Partner

10/10

Exceptional

29 Mar 2026

Yohance

Great stay. Very Convenient Location. Hotel is not 5 Star, but perfect for the Price and Location. No complaints.

8/10

Excellent

29 Mar 2026

Claudio Ricardo

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Sandra

Very good location- easy access to almost everything. Free daily breakfast (eggs, sausage, potatoes, pancakes, muffins, fruit, etc) comfortable beds, rooms are clean but tired. Complimentary water and chips everyday (until it runs out). Complimentary hot chocolate every evening when you return from sightseeing - nice touch after walking all day. Do bring ear plugs because you are in Midtown and there is just so much noise outside.

Family

10/10

Exceptional

27 Mar 2026

Allison

I didnt have breakfast.

8/10

Excellent

26 Mar 2026

Megan

Small room but to be expected in NYC. Bathroom shower could use some updating. Breakfast choices could use some variety and need to be filled appropriately. Wait times for elevators were long at times.

6/10

Pleasant

25 Mar 2026

Daniel

It’s a cheap option in a over priced city
The rooms are small and with a strong cigarette smell to it. Even my clothes smelled like cigarettes.
The staff were nice and helpful.

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Wakley

Close to time square but the hitel doors lock at 11.
Nice and clean, breakfast was ok

Partner

6/10

Pleasant

23 Mar 2026

mallory

Waiting too long for elevators, room keys always deactivated, staffs can be more helpful and friendly. Our room has no hand soap, no bath mat. Room facing street was pretty noisy. Good breakfast with options. There are free waters n chips at reception daily.

Family

10/10

Exceptional

23 Mar 2026

Diane

People are friendly

Partner

10/10

Exceptional

23 Mar 2026

Alecxa

Good location and friendly staff.

Partner

10/10

Exceptional

22 Mar 2026

Julia

Would stay again. Friendly staff, and good breakfast close walk to everything.

Family_with_children

10/10

Exceptional

22 Mar 2026

Rachel

Great location to walk to everything, nice staff, good breakfast. I would stay again

Family_with_children

6/10

Pleasant

22 Mar 2026

Benjamin

I have stayed at a lot of Holiday Inn Express locations and this property was on the lower end of what I expected.

4/10

Poor

21 Mar 2026

John

You get what you pay for. Big mistake! How about waiting 10 minutes for the water to get warm? Black grout, HVAC machines that were broken. Just very poorly run and maintained.

Business

8/10

Excellent

21 Mar 2026

Yiselk

AC was great!! Accommodations were tight for a family of 4 with 2 teenagers but we weren’t in that room for a large portion of the stay. Hotel is centrally located and was close to subway stops and Broadway. Breakfast was also good but seating was limited. Front desk offered water bottles and snack which were greatly appreciated after a long day of sightseeing.
Be cautious of the elevator they mean it when they say max of 6 occupants. Fire department had to come when one of the elevators got stuck due to too many occupants on board. Overall a pleasant stay.

Family_with_children

8/10

Excellent

20 Mar 2026

Heather

Clean room, good location and friendly staff

6/10

Pleasant

20 Mar 2026

Gerardo

Hotel was great, my only complaints are of the breakfast line and elevator. We waited over 23 minutes for an elevator at which point we decided to go down 5 floors of stairs. The breakfast bar can have a long wait if you don’t get down early enough. Over all customer service, room, and distance was great!

Family_with_children

10/10

Exceptional

19 Mar 2026

Johnny

The hotel need some repairs and more cleaning

Friends

2/10

Poor

18 Mar 2026

Hien

The room smell like cigarettes.Heather was loud like a helicopter.staff is not very nice.ok if you offer with the rate and clean it..

6/10

Pleasant

17 Mar 2026

Ashley

Staff were kind, rooms need updating, elevators had issues entire stay.

Family

10/10

Exceptional

17 Mar 2026

Tina

I'll be back

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Happiness

I stayed here for three nights in March 2026, and for the price, it was very comfortable. The room was tidy, the bathroom clean to my satisfaction, and the location was perfect - just a short walk to Times Square and nearby stations, so I could get around easily.

I had a restful stay overall. The only downside was the breakfast - it wasn’t terrible, just not my favorite. But there are coffee shops close by

That said, I’d definitely recommend it to first-time visitors looking for a budget-friendly stay in NYC.

Self

8/10

Excellent

16 Mar 2026

Shahrzad

Clean rooms, just breakfast area was tiny and loaded.

Self

4/10

Poor

16 Mar 2026

Lisa

Elevator wasn’t working and the room was to small

Partner

10/10

Exceptional

15 Mar 2026

Chad Alan

Great staff and a very convenient location to Times Square.

Family

10/10

Exceptional

14 Mar 2026

Mariam Tatiana

Everything clean breakfast excellent

6/10

Pleasant

13 Mar 2026

Morgan

Super grungy, bad elevator, nail polish on sheets, etc.

Self

4/10

Poor

13 Mar 2026

Claudia

The breakfast was over packed had to wait for food and even if we got on time we still didn’t get anything because they closed it

Partner

2/10

Poor

11 Mar 2026

Kenneth

Terrrible property. Tiny room no towels. Sorry. No hear.

6/10

Pleasant

11 Mar 2026

Lorraine Lynne

Overall, this hotel was just okay. The room felt very old and dated, and the bed had a deep hole on one side which made it uncomfortable to sleep on. The air conditioner worked well and kept the room at a good temperature, but it was extremely loud throughout the night.

The positives were that the water pressure was great and the hot water worked well. However, the elevators were very congested and often took a long time to use. The breakfast/food options were also not very good—I’ve stayed at other hotels with included breakfast that were much better.

Considering I still paid a good amount for the stay, I expected more. Even the coffee machine overfilled the small cups and made a mess. Overall, it wasn’t a terrible stay, but it definitely didn’t meet expectations and I wouldn’t choose to stay here again.

Family_with_children

4/10

Poor

11 Mar 2026

Lisa

Poor Food choices, same thing everyday.

Partner

8/10

Excellent

10 Mar 2026

Halle

The breakfast area was not the best and most food was gone when I got there mid breakfast. The room itself was very secure, well kept, and spacious for a place in NYC.

Partner

10/10

Exceptional

09 Mar 2026

Neresa

Location was great.....in the center of everything. I had no issues.....l would do it again.....Thanks

Partner

10/10

Exceptional

09 Mar 2026

Leslie

I enjoyed everything it was walking distance to everything

Family_with_children

10/10

Exceptional

09 Mar 2026

Michelle

I recently stayed at a hotel in New York, and I had a generally good time. The room was spotless, super comfy, and right in the heart of the city, making it easy to explore. The people I met when I checked in were friendly and helpful, which really set a great tone for my stay.

However, after I left, I found out I’d accidentally left my watch behind. I quickly messaged the hotel to let them know and see if they could track it down, but I haven’t heard back yet. I know things can get hectic, but I’d really appreciate an update on where it might be.

Besides this little hiccup, my stay was overall great. I hope the hotel can work on getting better about letting guests know about lost items—a quick reply would really help keep everyone happy.

Family

8/10

Excellent

08 Mar 2026

Wilma

Very clean and excellent location, but need new mattress urgently

Business

10/10

Exceptional

08 Mar 2026

Hailey

10/10

Exceptional

07 Mar 2026

Karemly

Good

8/10

Excellent

07 Mar 2026

Dominique

Everything was close by or walking distance, close to time square, an amazing city view and continental breakfsst bar, the room wasnt as clean as we like and nobody responded to the request unless you went down but the staff was very nice and checked in on us 4 times in two days.

Partner

10/10

Exceptional

07 Mar 2026

Ciraida

Nice and clean. Very busy, compact lobby. Nice breakfast buffet. Friendly staff.

Partner

6/10

Pleasant

04 Mar 2026

Robbie

Location is great. Close to everything. Clean room. Beds were a bit uncomfortable. The breakfast was always slim pickings and never anywhere to sit. Still enjoyed the stay

Partner

10/10

Exceptional

03 Mar 2026

Luis

Excelente, ninguna queja.

Family_with_children

8/10

Excellent

03 Mar 2026

Jessica

Rooms were clean and staff were friendly and helpful.

10/10

Exceptional

03 Mar 2026

Walbert

Todo esta muy bien, tan solo que hay que esperar micho en la mañana a la hora del desayuno ya que los elevadores solo pueden bajar 6 personas a la vez.

Friends

10/10

Exceptional

26 Feb 2026

Phynix

wonderful staff wonderful breakfast

10/10

Exceptional

24 Feb 2026

sergio

Grewt services

8/10

Excellent

24 Feb 2026

Yahve

Everything very good, the only issue is the elevetor.

10/10

Exceptional

23 Feb 2026

Courtney

Nothing

10/10

Exceptional

22 Feb 2026

Ryan

The room was clean, big enough and had amazing views of the city. The hotel was perfectly located, in walking distance of transportation and attractions. The breakfast in the morning was hot and delicious. Great hotel.

Family_with_children

6/10

Pleasant

22 Feb 2026

Ashley

I would say the elevators just because a big group of ppl came in and I had to wait a long time to get up to my room bc my key wasn’t working.

10/10

Exceptional

22 Feb 2026

MARTA

Excelente!! Todo, supero mis expectativas!! Lo recomendaría 100%

Partner

10/10

Exceptional

21 Feb 2026

Pamela

I loved it! I was a bit worried due to some reviews but the place was cozy and very comfortable. They have a place for luggage before and after check in/check out. They give you snacks and water bottles and the breakfast was good. I would return again. The location was awesome, not only for Times Square but subway stations.

Partner

10/10

Exceptional

20 Feb 2026

Brittney D

Yes

8/10

Excellent

20 Feb 2026

Thandar

Cleaned & Nice place
Breakfast is very well

6/10

Pleasant

18 Feb 2026

Kimberly

Pro - Staff was good, quick check-in service and offered complimentary water and snacks. Breakfast was good. For a one night stay the hotel was clean and convenient. Nothing special but for the price… great.

Cons - I paid for a “standard room, 2 double beds, city view (high floor)”. I got a room that looked directly into the windows of the hotel that was behind this one. If I was staying longer than one night I would have asked for a different room. The beds (both of them) were concave on the side where the night table is while the opposite side was significantly higher (for a bed).

Family_with_children

8/10

Excellent

17 Feb 2026

Rachel

Needs updating but clean and staff were lovely and free coffee

8/10

Excellent

15 Feb 2026

Alexei

Everything was great with exception of not working elevator for one day.

Leisure Partner

8/10

Excellent

13 Feb 2026

CASONDRA

During my recent 3-day stay, the hotel was noticeably busy, yet the overall experience remained positive. Although the property is older and shows some signs of age in its décor and fixtures, the staff’s professionalism and courtesy made a significant difference in ensuring a comfortable stay.

Despite the high occupancy, cleanliness was well maintained. The lobby and common areas were regularly maintained, despite the steady flow of guests. My room was clean upon arrival, with fresh linens and neatly arranged amenities. While some furnishings reflected the hotel’s age, everything was orderly and hygienic.

The most impressive aspect of the stay was the courteous and hardworking staff. Given how busy the hotel was, the team handled the pressure with patience and professionalism. The front desk staff remained polite and efficient during check-in and check-out, even when lines formed. They answered questions clearly and did their best to accommodate requests. Throughout the hotel, staff members were friendly, respectful, and approachable, which created a welcoming atmosphere despite the crowds.

While the building itself could benefit from some modernization, the attentive service and consistent cleanliness helped offset the limitations of an older property. Overall, the experience demonstrated that strong customer service and staff dedication can make a meaningful impact, even in a busy, aging hotel environment.

Leisure Family

8/10

Excellent

13 Feb 2026

Echo

Room was clean, staff was nice, hotel was in a good location, had good breakfast options

Leisure

10/10

Exceptional

12 Feb 2026

Gagandeep

Clean room, polite staff

Leisure Partner

10/10

Exceptional

10 Feb 2026

IZCOATL ALEJANDRO

La verdad lo que rescata a todo el Hotel es la ubicación, es una excelente ubicacion, la habitación está muy cómoda, es literal muy comercial, el desayuno es bueno solo que termina 9:30 am y el espacio es muy chico para sentarse

Leisure Friends

10/10

Exceptional

10 Feb 2026

Magaly

Great room, great spot and all the staff were very friendly

Leisure Family

10/10

Exceptional

09 Feb 2026

Jon

The rooms are quite small, but that is to be expected. The staff was incredibly friendly and helpful. The room temperature was easy to control and the water was piping hot for all the showers. Our bed was soft, and they provided extra pillows on request. The TVs are older, so not all the channels work and there are few to chose from. Overall, it was a great experience.

Business_and_leisure Partner

8/10

Excellent

09 Feb 2026

Melissa

Room was clean and staff was courteous. Good location for seeing sights and subway access.

Leisure Family

8/10

Excellent

08 Feb 2026

Robert

The heating system was horrible. It didn't has termostate and when was on it was noisy and hot when we shut dawn it was really cold. we asked several time front desk and they sent engineer and he said he can not to so anything because system is so old. We ask for another room and front desk said all room has the same system.

Friends_and_family Family

8/10

Excellent

08 Feb 2026

Raquel

Yes very Good

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Maria

Excellent service, I loved my stay. Thank you!

6/10

Pleasant

05 Feb 2026

Eric

The staff was very nice and helpful when we needed to ask a question. Our room had some issues: leaky sink, broken bath faucet (couldn’t turn on the shower head), shredded blinds. We also had issues with our key card demagnetizing a lot and the elevator not working.

The property and facilities were all very clean and the midtown location was great. Overall, it got the job done and the issues didn’t deter from our trip.

Partner

8/10

Excellent

02 Feb 2026

Isabelle

The only thing was that the sink and bathtub were clogged... the water did not drain well.

10/10

Exceptional

02 Feb 2026

Jose

Was great

10/10

Exceptional

02 Feb 2026

Joel

The hotel was very clean and conveniently located near everything. The staff was very friendly from the moment we arrived, and the service was excellent. We highly recommend this hotel and would definitely stay here again.

Leisure

10/10

Exceptional

02 Feb 2026

Fernando

Excellent

Business_and_leisure Family

8/10

Excellent

30 Jan 2026

Carrie

Staff was great.

10/10

Exceptional

29 Jan 2026

Katiria

Todo muy bueno en el trato de los empleados
Sin embargo los desayunos debe. Mejorarlos todos los dias lo mismo!

Area de habitación las camas con matres ya con necesidades de cambio se sentia los

alambres de lo acojinado. De la cama.

Esta en un punto estratégico super espectacular

Leisure Family

10/10

Exceptional

24 Jan 2026

AMARILYS

El desayuno

8/10

Excellent

23 Jan 2026

Kimberly Michelle

The staff was amazing. I could text them and everything was very clear. Remember your in New York you are only there to sleep. Beds were great. I’m a Ihg member and I only stay at Holiday Inn express around the world. Overall great stay.

10/10

Exceptional

23 Jan 2026

Yesenia

They have amazing staff.

Leisure Family_with_children

10/10

Exceptional

22 Jan 2026

Pedro

friendly staff

Leisure Family

8/10

Excellent

21 Jan 2026

pauline nikolai

Staff were amazing people.
But the room was extremely cold at night. Even if the heater was turned up all the way, idk but my sister and i were freezing (we stayed there in December).

Family

10/10

Exceptional

21 Jan 2026

TOMAS

Rooms were nice and clean. The bathroom door is hard to close, but that was a slight inconvenience that didn’t really bug me much.

Leisure Family

8/10

Excellent

21 Jan 2026

Leigh

Room good

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Valeria Rodriguez

Excellent place to stay. Recommended.

Family

10/10

Exceptional

19 Jan 2026

Diane

Staff and breakfast

Partner

10/10

Exceptional

19 Jan 2026

Bradley

Super friendly staff! Clean, basic accommodations. Nice location for Times Square and Broadway shows. Recommend!

Leisure Partner

10/10

Exceptional

19 Jan 2026

Blanca

The room was great

Leisure Family

10/10

Exceptional

17 Jan 2026

Jennifer

It was such an amazing stay

Leisure Family

10/10

Exceptional

16 Jan 2026

JOSE

Everything was nice, very clean and all the staff always vert kind. The breakfast very good and to much choices!
I’ll be back soon with all the family

4/10

Poor

15 Jan 2026

Jose Claudio

The hotel was not wonderful. The lobby was quite dirty and looked very rundown. The only good thing about the breakfast was the eggs. To make matters worse, at the end they charged a lot of extra fees, making the stay very expensive.

6/10

Pleasant

13 Jan 2026

Alison

I asked for towels at 10:30 am after 2 hours still no towels ,so I called again.Guess what I didnt received any towels at all. But kudos to breakfast staff ,they’re very accommodating, always greeted you ,always have a smile in their faces. Love them .
Bed is not comfortable,I can feel the spring .

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

linette

Had a great stay, had an issue with toilet upon arrival quickly addressed. Very friendly staff and housekeeping was excellent.

Leisure Family

8/10

Excellent

11 Jan 2026

Sonia

Location was good

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Trissy

We had a wonderful stay here! We travel frequently and this was a perfect mid-range choice for NYC at Christmas. The room was immaculate, albeit small, but that’s all we needed as we were out and about all day. The staff (especially Michelle at the front desk) were polite, efficient and patient. Yes, the elevator service is slow, but that’s out of anyone’s control. I’d stay here again and recommend this property.

Leisure Family

8/10

Excellent

10 Jan 2026

Krystal

Staff was great, room was clean, just wish there were more elevators.

Leisure Family

10/10

Exceptional

07 Jan 2026

Cassie

Great location. Plenty of food places near this hotel. It is your typical New York hotel, small and basic. But, perfect if you’re looking for inexpensive, clean and centrally located to time square, subways and such.

Leisure Friends

6/10

Pleasant

06 Jan 2026

Stevie

Only 2 small elevators for the hotel + 39 floors, wait time + 5/10 minutes.. very uncomfortable rooms / small.. not recommended for a party of 4 or for more than 3 stays . Is located close to Time Square +++ some staff was friendly, breakfast was ok and hotel fee is also ok!

Good hotel for a couple or single .

Leisure Family

10/10

Exceptional

06 Jan 2026

Jeckmaly

Excellent service, the staff was very responsive. We have a problem with our room and they change us very quickly to other. The location is perfect, very close to all.

Leisure Family