Name: Crowne Plaza Chicago Ohare Hotel & Conf Ctr By IHG
Address: 5440 North River Road, Rosemont, 60018, US

Crowne Plaza Chicago Ohare Hotel & Conf Ctr By IHG

Chicago - IL · United States

5440 North River RoadView location

100 reviews shown

10/10

Exceptional

04 Aug 2026

Lisa

Everything was good

6/10

Pleasant

03 Aug 2026

Joseph Johnson Duffey

The room was clean and nicely appointed, but the age of the property shows through. There’s a daily charge for parking that you’ll find out about at check-in. The breakfast was nice, fresh fruit and hot options. But the hallway the bar and restaurant are on just smells dirty. It looks like it was a luxury accommodation, but time has not been kind.

10/10

Exceptional

03 Aug 2026

Jonathan

Enjoyed my one night stay. Nice hotel.

10/10

Exceptional

01 Aug 2026

Patricia

The room was clean and very comfortable. It was a spacious suite.

4/10

Poor

01 Aug 2026

mohamed

Nothing was done..require update
.

2/10

Poor

30 Jul 2026

Christal

⭐☆☆☆☆ 1/5 Stars

This hotel is a complete bait and switch. The pictures online make the rooms look modern and updated, but the room we received was old, outdated, and nothing like what was advertised. The lobby is nice, but don't let that fool you—the guest rooms are a huge disappointment.

To make matters worse, we found two bugs in our room, including one that was very large, and had to kill them ourselves. The door lock was also broken, which made us feel unsafe. Between the bugs, the broken lock, and the overall condition of the room, it was an awful experience.

I would have checked out immediately, but I was traveling with my mother, who has mobility issues. By the time I realized how bad the room really was, I had already gotten her settled, and she was too exhausted to move to another hotel.

The only redeeming quality was that the staff was friendly. Unfortunately, good customer service can't make up for misleading photos, poor room conditions, and cleanliness issues.

I do not recommend this hotel. Don't let the online photos or the attractive lobby convince you to book. The rooms are outdated, poorly maintained, and not at all what they advertise. Save your money and stay somewhere else.

8/10

Excellent

30 Jul 2026

Kydorsha

Friendly staff

10/10

Exceptional

28 Jul 2026

Kevin

Nice place. Close to airport and things to do.

10/10

Exceptional

28 Jul 2026

Prabhjot Singh

Clean and ideal location as airport shuttle runs every 30 min and there’s a train from the airport to downtown Chicago that’s rlly easy to access for any tourist. Great. Staff. Breakfast gets thee job done in the morning. Staff r rlly rlly nice. Clean rooms!

6/10

Pleasant

28 Jul 2026

Cecile

We stayed for 3 days and breakfast was the same

10/10

Exceptional

27 Jul 2026

Kaylan

I loved it.

4/10

Poor

27 Jul 2026

Adam

Overpriced for the outdated hotel. Humid and hot in the hallways. dirty vents in room.

10/10

Exceptional

26 Jul 2026

Shannon

The rooms were nice. The food and drinks at the Fire Oven restaurant were excellent. They do have 2 separate workout areas, but was a little disappointed that the lightest weights they offered were 15 pounds. Many women aren't able to utilize 15's for all arm exercises. There also isn't a lot of open space for non-equipment working out, but there happened to not be too many people there at the same time as myself and was able to utilize the space that was available. Overall we enjoyed our stay there and would recommend it.

6/10

Pleasant

25 Jul 2026

Millie

It was too hot in the elevators and hallways.

8/10

Excellent

25 Jul 2026

Helen

The room was very clean. Met the needs for an overnight stay

8/10

Excellent

23 Jul 2026

Allison

Check in was quick. Abby was extremely helpful. Our room was roomy and clean. Enjoyed their Kurig coffee choice. The hotel shuttle was slow for pick up at the airport, but efficient for the return. Loved the on-site bar and restaurant. But I feel the continental breakfast should be complementary. Overall would stay again.

2/10

Poor

23 Jul 2026

Cory

everything was unnecessarily expensive for the quality of this building. the room and the bartending staff were the only pleasant things. Big thing for me was $35 a night to park your car in the parking lot owned by the hotel... like I'm already a paying guest, you want me to pay $35 a night? Never going back.

10/10

Exceptional

23 Jul 2026

Pauline

Thank you!

4/10

Poor

22 Jul 2026

steve

No a/c in elavators and no a/c in hallway outside rooms.
Parking at 35.00 per night is beyond excessive. Rosemont is not Chicago dowwntown. More chiices in area that are nicer and parking is free

8/10

Excellent

22 Jul 2026

Christopher

Nice easy to get around the area

8/10

Excellent

22 Jul 2026

Karen

Great hotel close to O'Hare airport, Front desk staff was friendly and very helpful..I paid extra for the breakfast buffet and it definitely was worth the $$$$..We ate at the restaurant inside the hotel for supper and the food was delicious, the hummus I had was one of the best..The bed was very comfortable and the bathroom had very large soft towels to use..Very nice bathroom supplies provided.. beware that parking on the property cost $30 a night..highly recommend here..The Outlet Mall was across the street, name brand stores !!

2/10

Poor

22 Jul 2026

Ali

They’re trying to pay me the parking I didn’t get it

8/10

Excellent

22 Jul 2026

Eileen

Location was not ideal for our plans in downtown Chicago but the price was very reasonable for such a nice hotel. I appreciated the attempts to reduce waste to help the environment.

6/10

Pleasant

22 Jul 2026

Luis

The hotel was fine enough. A note is that the airport shuttle does not run after 10pm, which we hadnt noticed before booking and had to Uber.

8/10

Excellent

22 Jul 2026

Shawn

The staff was friendly and helpful. This is the second time in a month that I’ve used this hotel. Both experiences were really good with no complaints. It is convenient and close to Ohare.

10/10

Exceptional

21 Jul 2026

Idella

The rooms are very nice. I didn’t like the parking.

Family

10/10

Exceptional

21 Jul 2026

Joseph

Staff was extremely attentive to our needs after we experienced a difficult travel occurrence. The best

Partner

6/10

Pleasant

21 Jul 2026

Julie

While staff and amenities were very nice, we felt frustrated by the extremely expensive parking fee that wasnt listed up front, and felt that the hotel had signs of disrepair, like the elevator button panel coming loose. Our room was very clean and nice, but smaller than expected. The bathroom was also very clean with all supplies needed in abundance, but did not have an exhaust fan, or any hook or to hang towels. Also being close to the airport, the noise from planes went on all night. I guess, I expect forthright fees, accurate information, and excellent physical condition for the price point. I felt the initial advertising is somewhat inaccurate.

Partner

10/10

Exceptional

20 Jul 2026

Efrain

Clean room

Friends

10/10

Exceptional

20 Jul 2026

Minnie

Everything was excellent!

Partner

10/10

Exceptional

20 Jul 2026

Sandrine

I love the experience I had there .it was very convenient place .

Partner

8/10

Excellent

20 Jul 2026

Lydia

Very helpful staff

Family

10/10

Exceptional

20 Jul 2026

Connie

Room was clean, shuttle was easy to use (be aware they only pick up at terminal 2, so you need to use the airport train if you arrive at a different terminal) and drop off options were limited and not at all terminals. Pool looked nice, but it was far too loud in that room for us to be able to use the pool.

Family_with_children

10/10

Exceptional

20 Jul 2026

Andres

Great staff, airport shuttle is a plus, pizza is great, rooms were clean and well equipped. Great value for money.

Self

8/10

Excellent

20 Jul 2026

Joann

The room class very nice and clean as far as the eye could see, staff was pleasant.

Friends_and_family Friends

8/10

Excellent

20 Jul 2026

Jery

Good

Family

6/10

Pleasant

19 Jul 2026

Vincent

I had a severe water leak coming from the ac unit or refrigerator that was uncomfortable during my stay. I did write an email to them and hope to hear back soon. The staff did waived my parking and received a free breakfast, which was nice.

Self

6/10

Pleasant

19 Jul 2026

Shawn

The hallway was hot. The parking cost was a lot which was not mentioned in booking for the room. The food prices were outrageous. Charging extra $100 on your card which again they don't mention that. The breakfast is not included when you rent the room. You can go to your local liquor store and buy a bottle of wine cheaper than what they charge you at the bar.

Family_with_children

4/10

Poor

19 Jul 2026

Andrew

Charged for parking. 37 a night. Tub drained slow. Hotel was run down looking.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Amir

Very dated and room was musty

8/10

Excellent

19 Jul 2026

Chantal

We enjoyed our stay at this hotel. Appreciated its location near the airport, the convenient shuttle service to and from the airport and the many restaurants and shops nearby. While the room decor is a bit dated, it was clean, functional and quite comfortable. The breakfast was really good too.

Partner

10/10

Exceptional

19 Jul 2026

Amy Casey

We only stayed for sleep during a long layover. We got in late and left on the 5am shuttle. Front desk staff was efficient and friendly in getting us our room and giving us the information needed for the shuttle in the morning. Room and bathroom were clean, but they were a bit on the small side. Overall, it was a great place to get a few hours of sleep between flights.

Family

10/10

Exceptional

18 Jul 2026

Tymarria

Everything was satisfactory

Self

8/10

Excellent

18 Jul 2026

Paula

I was put on the 14th floor so my room never cooled all the way at off. It ran all night and never went below 73. Also when I booked through Expedia it said there is as a free breakfast and I was told I had to show email proof to get my free breakfast which by the way was one of the main reasons for my stay.

Family_with_children

10/10

Exceptional

17 Jul 2026

Edmond

The hotel was very clean. The staff was very friendly and helpful. The breakfast was great and the bar was outstanding. I will definitely stay here again.

Partner

10/10

Exceptional

17 Jul 2026

Jon

Room was spacious and beds were comfortable. But... there was no luggage rack in the room... otherwise well-appointed.

Family

10/10

Exceptional

17 Jul 2026

Brian

Great atay

Family

10/10

Exceptional

17 Jul 2026

Shkiera

I loved almost everything about the hotel, except that there were no microwaves in the rooms. There were only 2 tiny microwaves by the pool and everyone had to share it. Once they put some microwaves in the room, and offer a free continental breakfast spread along with there paid breakfast options, it would get all 5 stars from me.

Partner

10/10

Exceptional

16 Jul 2026

Lisa

We enjoyed our stay here, close to Ohare with ground transportation. Clean and fairly quiet rooms. Bed was comfortable and staff was very friendly.

10/10

Exceptional

16 Jul 2026

Paolo

The burger at lunch was not a 10, but the room was clean, the location was nice, staff was nice and helpful. Big fan.

Self

4/10

Poor

16 Jul 2026

Seyedali

Clean room

Family_with_children

10/10

Exceptional

15 Jul 2026

Joseph

Ive been staying at this hotel every summer on and off (sometimes in the winter) for over 20 years. Some of my best memories have been there. While its hardly the fanciest hotel on that particular strip, it'll always be my home away from home.

When we arrived, the air conditioner didnt work in our room, a first time problem for a hotel Ive probably spent a few months at if you total up all my stays-- they came up, gave us keys to a new room and it was as lovely as always.

I love this hotel. Even when they changed the majority of their staff. It'll always hold a special place in my heart.

Friends

8/10

Excellent

15 Jul 2026

Tracy

Nice and clean basic hotel.

Friends

8/10

Excellent

15 Jul 2026

Benilda

The hotel is located across the fashion outlet which has a good selection of stores. Breakfast was excellent and staff were very polite. Food at the bar was so so but the staff were good. The room was a bit small with no proper closet.

Family

10/10

Exceptional

13 Jul 2026

Stephen

Overall, a pleasant experience

Partner

10/10

Exceptional

12 Jul 2026

Stuart

Great room & breakfast. Just got back from Scotland & Ireland. US hotels need to up their game. I missed having free bottles of water in the refrigerator and cookies.

Partner

6/10

Pleasant

12 Jul 2026

Trinessha

Our stay was a mixed experience. On the positive side, the customer service was excellent and the shuttle service was highly reliable. However, the hotel itself is very dated. We also ran into safety issues: our room was missing the door's security lock, and the in-room safe did not work.

Family

10/10

Exceptional

11 Jul 2026

gregory

Awesome Hotel

Partner

10/10

Exceptional

07 Jul 2026

Susan

When I visited, there was an enormous storm that knocked out the power to the building. The staff was incredibly helpful as well as being cool, calm, and collected. As a customer, you don’t often seem the team behind the hotel. They were great.

Self

10/10

Exceptional

06 Jul 2026

Zeniyah

Every thing was good and clean

Family

10/10

Exceptional

06 Jul 2026

Tim

Parking is a too much

Partner

6/10

Pleasant

05 Jul 2026

Elizabeth

This place is extremely run down. The staff was all friendly and helpful, however, so that was nice. While it appears it would be easy to walk to the close entertainment, the access is extremely challenging in many ways. No true sidewalks, you have to try to cut through a parking garage, the signage is terrible. The parking lot surface is like a demolition site. There wasn't enough parking available for the hotel and people were making up their own spots which made it difficult to navigate. The breakfast was delicious - the buffet was well stocked and they continued to stock it even up to the closing time, which was nice. All in all, I got what I paid for as this was the least expensive hotel available. I booked because I thought Crown Plaza had a reputation as a higher end hotel brand. I was mistaken. I would not stay there again.

Partner

10/10

Exceptional

05 Jul 2026

robert

Nice big room, staff super friendly, Bar staff very helpful, only down side is the decor is dated but that didn’t have a bearing on the overall stay which was very impressive

Business

10/10

Exceptional

04 Jul 2026

Tim

Room was always clean
Front desk help was top notch

Partner

8/10

Excellent

04 Jul 2026

Benilda

Breakfast was well balanced. Oatmeal, fruits, yogurt, eggs, potatoes, bacon, sausages French bed, toast, peanut butter and jam with hot and cold beverage.

Family

6/10

Pleasant

03 Jul 2026

thomas

Website stated parking available online $10 per day but would allow me to book the parking. Arrived at hotel was told to use SpotHero to secure parking it was approx $25 per day - not available. Then I was told I could pay $35 per day to park at the hotels long term parking - parking was available! At best it was more than a little misleading.

Partner

2/10

Poor

03 Jul 2026

Joel

Property had a power outage around 11pm. I was using a CPAP and had a 6am flight to catch (which there \"free 25 hr airport shuttle\" did not start running until 6 am) Went to lobby for status updates. Staff not helpful and seemed very annoyed with people asking. Did not offer anything to make the situation more comfortable or helpful.

Family_with_children

6/10

Pleasant

01 Jul 2026

Lisa

Room was spacious and clean. Staff was overworked. No one greeted guests as they entered the hotel. Staff could have been friendlier and more proactive.

Business Family

8/10

Excellent

01 Jul 2026

Stephen

Hotel was located conveniently to airport. Quilts on bed could have been thicker. Bring your own blanket.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Jeremy

Good location for the convention center.

Business

6/10

Pleasant

28 Jun 2026

Martha

It was average

Family

10/10

Exceptional

27 Jun 2026

Antonio

Nice room

8/10

Excellent

27 Jun 2026

Dawn

Staff was helpful, room was clean.

Self

10/10

Exceptional

25 Jun 2026

Jason

We had a wonderful experience at this establishment. Easy check-in and checkout, felt welcome, and easy to get ride shares at any time of the day. The rooms were clean and fit every need. Shout out to the comfortable beds in the room. We enjoyed visiting Miz at the bar when it was raining and the food was delicious. Plenty of things to do in the area and not too far from all great spots Chicago has to offer.

Friends

10/10

Exceptional

25 Jun 2026

Bryan

I dint have anything bad to report

10/10

Exceptional

24 Jun 2026

Mark

I used the bar, exercise room and breakfast Cafe and all were great

10/10

Exceptional

24 Jun 2026

Euralys

Las habitaciones super limpias, el personal es amable. Y me parece genial que el check out sea a las 12. ✅️

Partner

10/10

Exceptional

22 Jun 2026

Louis

Everyone was very helpful

Partner

6/10

Pleasant

22 Jun 2026

Jon

A nice, clean and comfortable room, great location. Breakfast buffet was overpriced at $25 PP, not great food and only a so-so selection.

Friends_and_family Friends

2/10

Poor

22 Jun 2026

Ashley

The room had a huge hole in the wall that was not addressed until 2 days later. Room was not that clean as would expect and I did have to wipe down desk and stand where many fridge. Disappointed in my experience

Self

2/10

Poor

20 Jun 2026

David

Gross

6/10

Pleasant

20 Jun 2026

Michael

Overall not a good
Staff un helpful
Severely outdated
Parking is miserable

Prepaid breakfast was great

Partner

6/10

Pleasant

20 Jun 2026

Michael

For a Crown Plaza at over 300.00 a night i was severely dissapointed.

The good:
The beds are amazing
The PREpay breakfast was great!
The showers were wonderful

The bad:
Severely needs upgrade with wall paper falling off walls.

The horribly rusted light fixtures in my bathroom were not good.

My furniture in the room was atrocious and had signs of use and wear that most travelers would find offensive.
I.E. sitting chair broken down
Lounge chair worn out and 90% faded
The windows were so streaked, that pictures of the fireworks next door would not come out clear.
My dresser AND table had very clear signs of scratches and fading they covered over with a piece of glass.

The staff checked us in and never gave us our breakfast coupons we prepaid for, they also never explained parking and validation so for 3 of our 4 days we struggled to get out of the parking lot consistently
The refueling station never had water but we could pay for bottled.

I was asked by staff to move my car before unloading, this process is just horrible with no Ramps and only stairs to climb and 2 carts that dont work on stairs.

Overall, for 300.00 plus a night, I feel ripped off and want a refund

Partner

10/10

Exceptional

20 Jun 2026

cesar

The hotel could have been cleaner and it smelled of smoke.

Self

6/10

Pleasant

18 Jun 2026

Monica

Comfortable bed, good location for air travel. The shuttle drivers are nice & helpful. Dated and kinda run down hotel.room - recently updated bathroom but all other furniture was old & beat up. Scuffed walls, elevator panel not secured to wall, slight musty smell in room. The bar was clean, updates and the food quality was good.

Partner

6/10

Pleasant

18 Jun 2026

Theresa

Clean beautiful hotel, comfortable, attractive room, pleasant front desk staff. NO ROOM SERVICE? What the heck?
The one hotel restaurant is only so-so. There are two bars but I only tried the Visibility Bar, which was where I found food.
Mind you, it was pouring rain outside, with a possible tornado watch, so no trips out to get food and I wasn’t going to make some poor person deliver in that weather.
This hotel advertises their conference center but with limited food service how do they manage that? It would be a very nice hotel with room service added.

Self

10/10

Exceptional

18 Jun 2026

Mattheus

Hotel is amazing, staff is amazing clean facility and the work

8/10

Excellent

17 Jun 2026

Helen

The room was clean and spacious

10/10

Exceptional

16 Jun 2026

Julio

The rooms are spacious with plenty of room.

Pet

10/10

Exceptional

16 Jun 2026

Darien

Decent

10/10

Exceptional

12 Jun 2026

Stacey

Parking was not satisfactory, paying $35 to park in an unsecured area

4/10

Poor

12 Jun 2026

Kyla

I usually don’t leave reviews but I’ve honestly never had this happen before. When I checked into my room there were stains on my bed sheets and lipstick smudges on both my and my dad’s beds. The front desk staff was very apologetic when I let them know and sent someone up with new sheets. However, when they arrived they handed me a stack of sheets (not even the right type for my bed) while on the phone and didn’t bother to come to take a look or help change them. Rest of the hotel was nice, but sheets made it hard to give a good review.

Family

10/10

Exceptional

10 Jun 2026

Stephanie Lynn

Gym has 2 areas- strength and containing options. The on the fly restaurant area is good for those who need a quick grab n go

8/10

Excellent

10 Jun 2026

Welbourne

Clean room.

10/10

Exceptional

10 Jun 2026

Martha

It’s a nice hotel just need a bit of update. Also the breakfast menu it’s not what I expected. Which it had better option.

Family_with_children

10/10

Exceptional

09 Jun 2026

Tahesia

My stay was truly amazing. The room was clean and housekeeping did a wonderful job. The breakfast was great every morning of my stay.

Partner

8/10

Excellent

08 Jun 2026

SONIA

It was a very late check in because of flight delays and so we were so exhausted we just wished for a seamless check in and get our room to rest but the front desk staff Demetrius went above and beyond and made our stay a wonderful one. He was very pleasant, professional, helpful and was attentive to our needs. Thank you, Demetrius for helping us ease our stressful day

Family_with_children

10/10

Exceptional

08 Jun 2026

Keith

Staff was amazing and close to shopping

Family_with_children

10/10

Exceptional

08 Jun 2026

Muhammad

None