Name: Embassy Suites by Hilton Chicago O'Hare Rosemont
Address: 5500 North River Road, Rosemont, 60018, US

10/10

Exceptional

04 Aug 2026

Roland

Excellent

10/10

Exceptional

04 Aug 2026

O'Neal

This is a nice hotel! Very busy when there is an event at the convention center, so it’s hard to get into the parking garage, also to get out. Staff is very helpful, breakfast is good, and it’s a good price. Give them a try, you won’t be disappointed!

10/10

Exceptional

03 Aug 2026

Elias

Everything is good except the shower. The shower is too small and the water spilled out of the sink needs to be fix .

10/10

Exceptional

02 Aug 2026

Cristian

excellent

4/10

Poor

02 Aug 2026

Lawrence

The hotel was generally below Hilton expectations. Breakfast was very poor quality and limited choices in noisy and untidy area. Shuttle headed off without some pax. Wouldn't stay there again.

10/10

Exceptional

01 Aug 2026

Maherukh

Everything about this property is excellent!!!

4/10

Poor

01 Aug 2026

Ken

Front desk was rude and uncooperative to concerns presented to them.

10/10

Exceptional

31 Jul 2026

Tye

👍

6/10

Pleasant

30 Jul 2026

Karen

Needs updating

6/10

Pleasant

29 Jul 2026

Derrick

Hotel was busy so I was given a suite with a large conference room table in the first room. I did not request or need a conference suite. There were no other rooms available. It was disappointing.

8/10

Excellent

28 Jul 2026

Kelly

Staff were all lovely. Whilst it’s not a glamorous hotel, it’s clean & has exactly what you need for an airport hotel. Breakfast was a bonus.

10/10

Exceptional

28 Jul 2026

Keri

Perfect

8/10

Excellent

27 Jul 2026

Lola

Person at the desk did not give me my grab and go breakfast this morning.

10/10

Exceptional

27 Jul 2026

Jillian

Large suite, in a well maintained older hotel.

10/10

Exceptional

27 Jul 2026

Randol

Overall great experience at this hotel!!

8/10

Excellent

27 Jul 2026

Rusty

The hotel location was great....near airport, restaurants, and shopping. The free breakfast and happy hour helped keep costs down. We liked having two rooms and two televisions.

The hotel seemed a little worn and dated but was nice. The toilet was really low to the floor but not a huge problem.

8/10

Excellent

27 Jul 2026

ERIK

Solid hotel. Good location and airport shuttle was appreciated (although a long wait upon arrival)

Wishes: a less archaic TV interface, nicer pillows, and more to the pool area

10/10

Exceptional

26 Jul 2026

Anya

very convenient shuttle, but picks up at door 2C not 2E as posted somewhere.
Pizza and gelato place right in the hotel were so awesome- after a day of travel it was a quick and convenient way to get food and pizza was delicious. Breakfast was good too. Easy walk to train or the shopping mall.

10/10

Exceptional

26 Jul 2026

Steven

Great location but very costly parking.

8/10

Excellent

26 Jul 2026

Rossana

Our overall experience was decent. The room was as expected cozy and quiet. Staff were friendly and accommodating. Breakfast was delicious. Kudos to the staff on the grill. Recommend an increase in staff during the breakfast hours.

6/10

Pleasant

25 Jul 2026

Ronald

Everything was great but I’m from the south and paying 40 dollars a night for parking is what kept me from rating this hotel a 5 ⭐️

Friends_and_family Family

10/10

Exceptional

25 Jul 2026

Shanta

One of the better hotel airport options around O’Hare, especially traveling with kids. Quiet, clean, space to spread out. Timely air port shuttle. Will stay again when traveling via O’Hare.

10/10

Exceptional

25 Jul 2026

vichai

Room was great. Huge room for the price. Looks to be recently updated. Airport shuttle was convenient and punctual. Breakfast was hectic and ran out of plates. Staff did not seem to care. Still a great stay overall, would definitely book again when in the area.

10/10

Exceptional

24 Jul 2026

Angela

Good

6/10

Pleasant

22 Jul 2026

Jennifer

I think this hotel needs an upgrade for sure. It used to be a up scale, but affordable place to stay. The free happy hour and breakfast are definitely the best things about this hotel and all ES. The pool and workout room were pretty good and well maintained. However it's clear they're having trouble with AC and cleanliness and just keeping the public areas clean. It looks very run-down and elevators were excruciatingly slow. Obviously when you have four people staying with kids on the sofa bed you need ways to keep the front room dark. Ours woke up at 6am when they normally sleep until 9 because of how bright the room was.

Friends_and_family Family

6/10

Pleasant

21 Jul 2026

Mirna L

Alright

2/10

Poor

21 Jul 2026

Cody

The customer service was nonexistent. They left us at the airport saying th eshuttle was on its way and it never arrived. We had to get an uber after almost 2 hours waiting.

Partner

10/10

Exceptional

20 Jul 2026

James

It's location is superb, close to Rosemont train station to catch the blue line train into downtown Chicago and a 5 minute drive back to the airport and car hire return.
The accommodation itself is a little dated compared to the other one we stayed at in Milwaukee but it was clean and functional and perfect for what we as a family of four were looking for.

Family_with_children

10/10

Exceptional

20 Jul 2026

Vicente

Beds were uncomfortable but everything else about the stay exceeded my expectations and I'd definitely stay again because of that

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Nataly

Clean rooms and staff is very friendly. The hotel was a bit warm though other than that it was great

8/10

Excellent

20 Jul 2026

Susan

Breakfast omelette was really good.

8/10

Excellent

20 Jul 2026

Rachael

The pool was nice. And the happy hour was fun touch

Family_with_children

10/10

Exceptional

20 Jul 2026

mark

Our stay at Embassy Suites Rosemont was fantastic. The free drinks and snacks in the evening was great. Price was very competitive with nearby upscale hotels. Free airport shuttle for our early morning flight.

Partner

8/10

Excellent

20 Jul 2026

Jacquan

The hotel had a nice vibe and natural lighting in the main area. It's a little bit on the outdated side. And the carpets in the hallways could use some cleaning. I requested a room change due to a few cleanliness issues and finding a bug on the floor. The staff was very understanding and accommodating. The room I got moved to was a lot better.

Partner

8/10

Excellent

19 Jul 2026

Rick

Vary large room and great staff! It was an easy shuttle ride to O'Hare but be aware that pick up is ONLY at United Terminal 2, which is a long walk from T1. Breakfast was good but food at the pizza restaurant is poor and overpriced. Parking is only semi-convenient. Not many close options for food but taxi from airport was only $17.

Family_with_children

10/10

Exceptional

19 Jul 2026

Robert Anthony

Good breakfast choices.

Self

10/10

Exceptional

19 Jul 2026

Laura

Breakfast and happy hour were fantastic, the proximity to the airport was super convenient, and the beds were comfortable. The only complaints were the lumpy pillows and the loud AC, but we turned on some white noise to drown it out.

Family_with_children

8/10

Excellent

19 Jul 2026

Jose Jessie

n/a

Family

2/10

Poor

19 Jul 2026

Nancy

I located a roach. This is so gross and unacceptable. I noticed that front desk staff and got the answer we are not infested, that makes me believe you as a hotel and a Hilton knew there is a roach problem.
I had ro keep my suitcase in the car to make sure I didnt have an extra passengers.

This is so unacceptable. I would like to ask and hope to receive a refund. The paid over 278. All because its a Hilton.

I hope to hear back from someone or see a refund on my card.

Respectful,

Family_with_children

10/10

Exceptional

18 Jul 2026

Shirley

Breakfast was amazing , snack hour was amazing , rooms are clean just not updated but I would stay again and recommend to others

Family_with_children

10/10

Exceptional

18 Jul 2026

Amber

Called ahead and was told we could check in around 1:30-2:00 based on room availability. Everyone was super nice and the pool looked amazing! Free breakfast was pretty decent and location was super convenient.

Partner

10/10

Exceptional

18 Jul 2026

Minsun

Very convenient and easy to access the mall. You have to join the evening reception.

Self

10/10

Exceptional

17 Jul 2026

Mark

Staff was great, breakfast was wow, and the room was clean, spacious, comfortable

Self

10/10

Exceptional

17 Jul 2026

Anthony

I like the room size.

Friends

10/10

Exceptional

17 Jul 2026

Scott

Ready made to order breakfast. Good soundproofing - we weee near the breakfast area but couldn’t hear it in the room.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

JoRene

Embassy Suites is a beautiful hotel. It’s clean, staff is extremely friendly, helpful. Love the rooms b/c having a “living room” and bedroom makes it nice to be able to read or watch TV without interrupting your suite mate. Have stayed at this particular hotel twice and it will always be our go to when staying in the Rosemont area.
Breakfast is awesome!!!

Partner

10/10

Exceptional

16 Jul 2026

Luis

Good service ,clean room

Friends_and_family Friends

10/10

Exceptional

16 Jul 2026

Pearly Angeli

Breakfast and clean room and staff

Family_with_children

10/10

Exceptional

16 Jul 2026

Calista

The only negative thing was the toilet in the room leaked at the base so there was constant water in the floor between the toilet and the shower. Other than that, the room was spacious, clean and comfortable. The included buffet breakfast with custom omelet bar was good (except for those potatoes were tasteless and always cold). The included receptionist at night was ok depending on who the bartender was that day (I was there 4 nights). The in-house restaurant portions were huge and the food was good. And if you don’t want that, other restaurants and shopping were a short 5 minute walk through the garage. Fat Rosie’s restaurant has a great happy hour. Would stay here again.

Friends

10/10

Exceptional

14 Jul 2026

Sylvia

Clean room and great breakfast

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Christopher

The rooms were immaculate and quite spacious. The staff was very friendly and kind. No complaints. Parking was a little high for paying guests IMHO. Should be complimentary for hotel guests.

Family

8/10

Excellent

14 Jul 2026

Lorie

The overall experience was great!

Self

10/10

Exceptional

13 Jul 2026

TeAnna

Excellent staff. Super accommodating, my flight was five hours delayed and when I inquired about a late check out to get rest they did not hesitate! It just adds to the many reasons I love embassy suites

8/10

Excellent

13 Jul 2026

Ryan

I was originally going to leave a 3 star for this hotel. It was due to the fact of how inconvenient entering and leaving the hotel rooms can be with the entrances facing the back instead of in front of the street. And to add matter worse; the elevators are so slow. The elevators looks like they are made of wood? I had to resort to using the stairs which looked so bare in comparison to the rest of the hotel.

The rooms and service are excellent. Though I did notice that it was somewhat hard opening the door to my minifridge. The room I got for the night was huge!
They provide a breakfast buffet and refreshments in the later of the night. The service was so good that they went above and beyond to call me to tell me that my phone was found. And this was when I discovered I lost my iPhone after leaving.

Self

10/10

Exceptional

13 Jul 2026

Roumania

Everything

Family_with_children

8/10

Excellent

13 Jul 2026

Mariana

Good location and a clean room. However, the front desk service could be improved. Overall, it was a decent stay.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Charanjit

Would recommend this hotel anyday.

Family_with_children

10/10

Exceptional

13 Jul 2026

Radhey

Excellent service very friendly

Family

10/10

Exceptional

13 Jul 2026

Michael

Excellent stay

Family_with_children

8/10

Excellent

13 Jul 2026

John

Location to Rosemont theater

Family

8/10

Excellent

13 Jul 2026

Lisa

Great proximity to O’Hare and a 24-hour free shuttle makes getting there a breeze. Breakfast is decent as well.

Family

10/10

Exceptional

12 Jul 2026

YOUNGEUN

The room was very spacious and had convenient amenities. The staff were very friendly. The breakfast was good as well.

Friends

8/10

Excellent

12 Jul 2026

david

Convenient location to airport, shuttle and Good food options

Partner

10/10

Exceptional

11 Jul 2026

Mohammad

Was expected

Friends

10/10

Exceptional

11 Jul 2026

Mariko

Front desk was extremely helpful and nice. On site pizza restaurant was really good and the waitress was awesome. Well worth staying here for the breakfast alone. Something for everyone eat. Loved my stay here.

Family_with_children

6/10

Pleasant

11 Jul 2026

Judy

Embassy suites needs updating, attention to details. The plants are in need of water fertilizer and cleaning out all of the dead leaves. The carpet is soiled in many spots too large to ignore.
Let’s talk about the free breakfast. The omelet chef is in the back of the dining area, not in front where the hit items are. Consider giving this station a more prominent position at the hot foods area.

Partner

10/10

Exceptional

11 Jul 2026

Margarita

Everything was great! The front desk staffs were very friendly & helpful. Chris the bartender was very pleasant & funny. He also makes great drinks. Breakfast was grrreat! This is one of my favorite hotels.
Highly recommended 👌😉😊❤️

Partner

10/10

Exceptional

10 Jul 2026

Meg

We love the staff and atmosphere. Always really friendly people. We always book here when we are in the area.

Family_with_children

10/10

Exceptional

10 Jul 2026

Garrett

Great experience. Room was very clean and the staff was very helpful

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Catherine

We were supposed to stay for 2 nights but only stayed 1. We love embassy suites and always choose to stay at one when we can. But this one was in desperate need of some work. No light on the bedroom night stand just 1 in the corner, no outlets either. The pull out bed was falling apart, had fruit loops on it from a past stay and was so flat and sunken in my kids couldn't sleep on it. In the bedroom there were stains on the sheets with and they were ripped. By the time we discovered it, it was already past midnight and we didn't feel like moving rooms or even going through the hassle of calling. We were just wanting to sleep. Breakfast \"clean\" dishes were still greasy and overall just not great so we decided to just leave early despite having paid in advance for 2 nights. I wouldn't stay here again.

Family_with_children

8/10

Excellent

09 Jul 2026

Danielle

Convenient parking and In-N-Out access. Included buffet breakfast with an omelette station as well as an evening reception with two drinks and some snacks. Staff could not have been any nicer. Only complaint is that the furniture in our room and the room itself is showing where and tear and looking very worn. Chairs all head stains on them. Couches were stained and cushions were flat from years of use. Bed was comfortable. Pool was cold and water was foggy not looking very clean. But for the price that we paid this close to Chicago O’Hare overall I would say it’s an average experience.

Family_with_children

6/10

Pleasant

09 Jul 2026

Rebecca

Bit of a mixed review for this hotel. The place seemed nice and I liked the evening reception. I had to leave early so I didnt get the chance to try breakfast Staff was great. My room had seen better days, the bathroom mostly. It was a handicapped accessible room I guess, though a bathtub set up. I consider myself a smart person but could not figure out the shower and thought it was broken, as the handle just spun around and around and had an engineer sent up. Apparently you pull the handle... he said 90% of people cant figure it out, so they really need a little sign. The sliding pocket door was real chipped up on the bottom and if you closed it all the way, could barely open it back up. Just other wear and tear around the bathroom. The rest of the room was good.

Family_with_children

8/10

Excellent

08 Jul 2026

Bonnie

!

10/10

Exceptional

08 Jul 2026

mark

Clean room nice staff, pizza place is very good

Friends_and_family Friends

2/10

Poor

07 Jul 2026

Yousof

Usual hotel rooms. The reception staff day or night shifts were very unprofessional and make you feel you hate the day you showed up at this hotel. Not going back again.

Family_with_children

10/10

Exceptional

06 Jul 2026

Juan Mendoza

Great place to stay near the Ohare area, safe and also many great dining and shopping options

Partner

8/10

Excellent

05 Jul 2026

Victoria

The embassy suite hotel was great.. only issue I had was that the hot water was like warm for two days. The issue was fixed on my final stay but other than that everything was perfect!

Partner

10/10

Exceptional

04 Jul 2026

Mindy

It is a great location to access entertainment, restaurants, and shopping. The rooms were comfortable as well. Unfortunately, the breakfast every day, and after 4 days we ordered something to be delivered. The fitness facility would have been great, another reason I chose this location however the air-conditioning was not on and it had one oscillating fan and is located above the pool so the heat and humidity was unbearable.

Family

6/10

Pleasant

03 Jul 2026

Arun

Zhfkn

10/10

Exceptional

03 Jul 2026

Clint

Great staff. Great room. Very Clean

Family_with_children

10/10

Exceptional

03 Jul 2026

Jennifer

Overall very nice stay. No porters available to assist with luggage.

Friends

10/10

Exceptional

03 Jul 2026

Martha A.

Continental breakfast was great as well as the evening snacks! Ample space in the room, did not need service as I was in and out. Close to shops and walking distance to entertainment! Overall, would stay again due to friendly staff.

Self

8/10

Excellent

02 Jul 2026

Cheryl

The front desk attendant was great we were late checking in due to storms in indiana but she got us taken care of

Friends

10/10

Exceptional

02 Jul 2026

Michael

I had a great four day stay at this Embassy Suites location. The breakfast was so good with many options. The pool was refreshing and half a mile away from the Chicago transit system trains if you are going to downtown Chicago or to sporting events which is very cost effective. 😃

Friends

10/10

Exceptional

02 Jul 2026

Mustafa

Elevator

Family_with_children

10/10

Exceptional

02 Jul 2026

Samantha

Nice kitchenette. Close to restaurants and nightlife.

Friends

6/10

Pleasant

01 Jul 2026

Ronnie

Very hot day, 94 degs in Chicago. Room air conditioner was set at 69 but the room never cooled down below 84 deg all night.

Family

8/10

Excellent

01 Jul 2026

Silvi

Suite with king bed and sofa bed in sitting room. King bedroom was wonderful. Sofa bed not so much. Sofa bed mattress requires a pad, or else every spring can be felt. French doors to the room are right next to the sofa bed and they have large frosted glass panels with no shades or curtains, so hallway lights lights up the room - not great for sleepers who need dark. Lots of families stay here so kids were squealing in the hallways until 11:30 one night. King room was dark, quiet and lovely.

Elevators were very slow. I ended up taking stairs up and back from the 8th floor instead of waiting (I like stairs, though)

Pizza restaurant adjacent to lobby was surprisingly good for a quick meal.

Also - complementary happy hour drinks and snacks plus a great hotel breakfast make this a good value for travelers. I applaud the hardworking staff who feed and clean up after all the guests.

Family

10/10

Exceptional

29 Jun 2026

Laura

Negatives: Our room wasn’t ready for over an hour after check in. They (or possibly Expedia?) told us the wrong place to meet the shuttle so we had to wait and backtrack to get to the hotel.

Positives: They upgraded our room because we waited. The location was great for the train into Chicago. The breakfast was the best hotel spread I’d seen in a long time.

Family_with_children

2/10

Poor

29 Jun 2026

MOHAMMED AFROZ

My stay was extremely disappointing. Although we booked two rooms, the hotel was overbooked and we were only provided with one. To make matters worse, we did not receive any housekeeping service for the duration of our three-day stay. I would not recommend this property. Bad uncooked breakfast served .

Family_with_children

10/10

Exceptional

29 Jun 2026

Rubina

Breakfast was good propert was clean and Staff were friendly

Family

10/10

Exceptional

29 Jun 2026

Tamika

Our stay at Embassy Suites was made exceptional because of Kenzie. From the moment we arrived, she provided outstanding customer service and genuine hospitality.

After we unexpectedly missed our flight, Kenzie went above and beyond by helping us check back into our room and accommodating us with a late checkout until 1:00 PM so we could comfortably wait for our afternoon flight back to Miami. Her kindness, professionalism, and willingness to help turned a stressful situation into a pleasant experience.

Thank you, Kenzie, for making us feel welcomed and cared for. Your exceptional hospitality did not go unnoticed, and you are truly an asset to Embassy Suites. We sincerely appreciate everything you did for us and look forward to staying here again.

Family_with_children

10/10

Exceptional

29 Jun 2026

Idel Omar

Muchas gracias

Self

10/10

Exceptional

28 Jun 2026

Tyranne

Rooms are great, staff is nice, mall right around corner you can walk there. The breakfast is top tier they have everything with a large seating area. Great place to stay.

Self

10/10

Exceptional

28 Jun 2026

Melody Lynn

Room was clean..breakfast was average

Partner

10/10

Exceptional

28 Jun 2026

Michelle

Clean room, great staff

Self

6/10

Pleasant

28 Jun 2026

Debra

Front desk Staff extremely helpful and kind.
Breakfast good healthy options and delicious.

Family

10/10

Exceptional

28 Jun 2026

Gregory

Rooms were clean. Staff was wonderful. Breakfast was great bar and restaurant was fantastic.

10/10

Exceptional

28 Jun 2026

Gabriel

What an amazing place will definitely stay here again

Partner

10/10

Exceptional

28 Jun 2026

robert

Good lay out, housekeeping was extremely helpful when I was sick for an entire day there. Only complaint would be the outdated and uncomfortable chair/couch in the front room

Family