Name: Hilton Rosemont/Chicago O'Hare
Address: 5550 N. River Road, Rosemont, 60018, US

2/10

Poor

02 Aug 2026

ANGELA

If I could give 0 out of 5 stars I would. The checking process took more than an hour, no housekeeping service and then the elevators didn’t work on check out. We were on the 6th floor. Do not recommend!!!!

8/10

Excellent

01 Aug 2026

Mihail

It was too noisy. But not a big deal:)

6/10

Pleasant

26 Jul 2026

Dana

Room has last peoples trash still under the beds. Clearly under the beds do not get cleaned it was gross. Hotel was very busy, understaffed (however the staff we did encounter were great) and very dirty inside and outside.

6/10

Pleasant

22 Jul 2026

clenteria

Is very outdated? The rooms were clean. The hall ways where clean, but the front desk carpet was filthy.

10/10

Exceptional

20 Jul 2026

Linda

Our flight was canceled, so we had to stay at the Hilton Rosemont. The staff at the front desk were helpful and very knowledgeable. The restaurant food was satisfying and delicious.

8/10

Excellent

19 Jul 2026

Wayne M

I didn't like that breakfast wasn't included and that there was no refrigerator or microwave in our room. Other than that the room was fine.

Family

4/10

Poor

15 Jul 2026

Jason

Just a really sad, dingy hotel, even by airport convention hotel standards. The “top floor room” that the agent gave me to apologize for not having any king beds smelled of mildew, the bathroom wallpaper was peeling off the walls, and the lights flickered spasmodically for minutes when you turned them. The televisions didn’t use the Hilton proprietary interface, so you a limited set of channels to watch on a non-interactive TV. No streaming at all. Twice when I went to use the elevators, they were emitting loud beeping sounds and didn’t want to service my floor. This hotel just feels so tired. I doubt a simple room revamp alone would do it… this property needs deep renovation. It honestly shouldn’t be allowed to be a Hilton.

Partner

8/10

Excellent

12 Jul 2026

Eriel

It was fine

Family_with_children

6/10

Pleasant

12 Jul 2026

Christina

Stay was okay, we had hiccup with the pool but they helped make it right.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Olu

The hotel was conveniently located to the convention center and included a Starbucks. Great hotel maintenance and staff.

Self

6/10

Pleasant

03 Jul 2026

Morgan

The pool was not handicap accessible, being there for a wheelchair softball tournament, many of the teammates were unable to hang out together because there was no way to get to the pool.
The rooms were clean, a little outdated, but the walking distance to the parking was tough as well. Parking in garage, the skywalk was quite a distance. Not to mention when you have to pay to park in your hotel that you already pay to sleep!!

Family_with_children

4/10

Poor

25 Jun 2026

Jake

The A/C broke in two of the rooms we had booked. The problem was not fixed.

Business

6/10

Pleasant

24 Jun 2026

Ashley

Room plugs were loose so I couldn’t charge,

10/10

Exceptional

23 Jun 2026

Abdulghani

The stay was good, the service at the restaurant was excellent.

10/10

Exceptional

21 Jun 2026

Jerome

Great location within 30 mins from downtown with no traffic!! They are within half mile from Rosemont blue train to downtown beds are very confortable clean rooms bar was great did not eat at hotel due to events I had planned outside hotel I would highly recommend this place !!!

Family

2/10

Poor

20 Jun 2026

Clarrisa

Slow draining tub

Partner

8/10

Excellent

13 Jun 2026

Kelly

everything was good. the only thing was that I was not able to check in early. the location was clean and close to everything, and the staff was very friendly. I will be back next time I travel to Chicago.

Family

6/10

Pleasant

10 Jun 2026

Joseph

For a one night stay, this hotel is okay. It’s a business traveler hotel for the most part. I wouldn’t stay here again unless I somehow found myself stranded at O’Hare overnight again.

What turned me off the most about this stay though, is the price gouging for pretty standard amenities. Need WiFi? You’re going to need to fork over $9.99 / day. Even the 2 small bottle of waters in the room are priced at $3 unless you enroll in their loyalty program. Luckily we found free filtered water in the gym.

Positive: They do provide a free shuttle service.

Partner

10/10

Exceptional

09 Jun 2026

Sue

The staff was very friendly and amazingly helpful at every request. Thank you.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Brian

Our room was missing towels and a few other things but the staff brought them up right away

Partner

10/10

Exceptional

07 Jun 2026

Gregory

Honestly they hit all the marks! Would totally stay again, the staff has my thanks for lovely stay!

Self

10/10

Exceptional

01 Jun 2026

Raymond D.

Good food in the restaurant and I loved the Starbucks in the lobby.

Business

10/10

Exceptional

25 May 2026

Héctor Ulises

Great

10/10

Exceptional

24 May 2026

SHU JU

Everything is great. Professional staff. Excellent service.

Self

4/10

Poor

18 May 2026

Ben

For the price paid I was not super happy with the room.
Granted it was a very busy convention weekend, and the hotel construction may have influenced this, the hot water in the room was very spotty. No microwaves or fridges in the room either was disappointing.

8/10

Excellent

18 May 2026

Stephanie

The room was clean and the staff were very nice and helpful. My only complaint is that the hotel is clearly dated and worn. They are undergoing a renovation, but our room was one of the older ones. The room was still fine, but the sink water pressure was very low. They did offer to have an engineer look at, but since our stay was so short we didn't bother with it.

Family

6/10

Pleasant

15 May 2026

Morteza

The hotel gave me tickets despite paying for the parking!

Business

10/10

Exceptional

12 May 2026

Boris

Room was fantastic, large and clean, well furnished with a great view of the Chicago skyline. Would recommend.

Partner

10/10

Exceptional

11 May 2026

Todd

It was nice

10/10

Exceptional

10 May 2026

Alexander

Great service, standard room.

Friends_and_family Friends

6/10

Pleasant

01 May 2026

Penny

Room could have been better kept up. It was not the cleanest but nothing to do with housekeeping. Just run down.

8/10

Excellent

27 Apr 2026

Imelda

There was no refrigerator in the room. The room looks need to be updated. Food is average. Location is great.

Self

6/10

Pleasant

26 Apr 2026

Sheena

.

Business

6/10

Pleasant

22 Apr 2026

Michelle

The hotel is going through renovations. I would not stay there again until the renovations are done. The staff was terrific. They did their best to help where needed, but the hotel is overdue for its refresher.

Business

10/10

Exceptional

21 Apr 2026

Frances

All good

2/10

Poor

16 Apr 2026

DEAN

They were doing construction at 7am and they shut off all water for multiple hours not allowing us to shower or go to the bathroom or eat food. This was for both nights we were there
I would like a refund
That is unacceptable that they did not disclose at the time of booking or at check in

Partner

10/10

Exceptional

12 Apr 2026

Eve

Everything was great during our stay

Business

6/10

Pleasant

03 Apr 2026

Beth

Noisy under construction, old in need of updating bath products and amenities are horrible. No extra anything, and all in large built in containers anyone can tamper with so I had to buy product for my stay. Had 12 rooms all billed to me and received no receipts for any of them. Billed rooms to those I had already paid for. Just a bad Hilton experience altogether

Business

4/10

Poor

30 Mar 2026

James

The property is under construction so ALL DAY there is power tool noise from two floors above my room and ZERO quiet to make calls or watch TV. Don’t stay here unless you are out of your room all day. It starts at 8 am and goes til 6 pm. The hotel should really do something for their guests to compensate for the disruption. You seriously can’t think and the noise is very nerve wracking to constantly have to listen to. Horrible stay

Business

6/10

Pleasant

13 Mar 2026

Lianne

Stay was just okay. The room I was initially assigned had no thermostat control and the heating system was pumping way too much hot air. (It had to be over 80 degrees.) It was also not very clean and worn down. I’m grateful to the staff that took steps to correct the situation, but it didn’t occur without some convincing (and really pleading) that the accommodations were not acceptable for anyone. My next room was an improvement, but the hotel is showing its age and they’re undergoing a renovation. Might be willing to give it another chance after the reno.

Self

10/10

Exceptional

07 Mar 2026

Catherine

Beautiful, clean, nice rooms, great bar & starbucks

6/10

Pleasant

02 Mar 2026

Chooi-Guan

Close to the airport with a shuttle, can recommend if you have a short stay near the airport

Self

10/10

Exceptional

22 Feb 2026

Amanda

From shuttle pick up late at the aiport to seamless arrival and check in, rhe room was clean, presentable and staff was friendly and welcoming.
If we end up in Chicago for a stat again, we are coming back here!
Thanks so much!

Friends_and_family Family

2/10

Poor

21 Feb 2026

Ernesto

Parking is $40 no negotiations, I felt bamboozled because I had already booked the room and parked. Don't add on breakfast. I pre ordered breakfast through expedia, 2 people for $43 and we were offered eggs choice of bacon, sausage, potatoes, and toast. The breakfast was so whack for $43 never again!

10/10

Exceptional

16 Feb 2026

Juan

Second time staying here.

10/10

Exceptional

06 Feb 2026

Ruben

Amazing stay

Self

2/10

Poor

01 Feb 2026

Joseph Anderson

The room was extremely hot and very outdated. The staff was not friendly and didn’t have any solutions for the hot room except for a fan that didn’t help at all. I asked to speak with a manager, and none was available. I would give this place zero stars if possible.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Valérie

Chambre très propre tour est fonctionnel et barman très gentil et professionnel

Leisure Partner

10/10

Exceptional

04 Jan 2026

Heather

The breakfast was really delicious. Thank you!

Friends_and_family Friends

8/10

Excellent

24 Dec 2025

Jeanette

Yes

Friends_and_family Family

8/10

Excellent

16 Dec 2025

Joyce

The staff was outstanding. The room was very clean. The hotel was a little cold and it could’ve used vending machines on each floor.

Friends_and_family Friends

6/10

Pleasant

14 Dec 2025

Michelle

I was given room 710 and I got all unpacked, I had had surgery 2 days prior so I got everything all put away and was sitting in the room freezing after 3.5 hours I called down and told them I am freezing they said they would sent uop a portable heater they never knocked on the fdoor so I waited at least 1.5 more hours and i went to go down stairs and I i opened my door and it was this tiny thing, so I plugged it in 3 different outlets and none of t hem would start this heater it was 8 degrees outside and it was so cold in that room, Ibrought the heater down and the man came to my room and said my motor was broken from my furnace in my room , he then got me a different room but I had just had surgery 2 days prior and he left me to go pack up my stuff that I had already unpacked. so I had to do it all again and I got a room with heat finally,, Then I was trying to do some work, my laptop and tv went down not just mine Everyone's for like over an hour, it was so annoying and boring to have silence, I went down and told them this is not ok, they offere me points, I don't even use points, I don't travel that much so not sure what will help me but they did not care I had been miserable for 4 hours. I had to a busy time, restaurant wasn't bad just pricy and didn't have much to choose from and the christmas decorations were nice, Shower had great pressure and my bed was very comfortable. when things were working they were great. I would have been great to have some help to move.

Self

6/10

Pleasant

08 Dec 2025

Graham

The room and staff were extremely friendly, but I specifically requested a room with a bath so I could soak my leg after a surgery. There was absolutely no water pressure when it came to the bath and the drain wouldn't close all the way. For how much I paid I feel like I should have been able to take a bath

Business Friends

6/10

Pleasant

28 Nov 2025

Jose

Stale

6/10

Pleasant

25 Nov 2025

Joseph

They gave our King room away as our flight came in later in the evening. Ended up on a double murphy bed in the most empty bizarre room ever. Giant garbage can and tiny side table. No remote for TV. Nowhere to sit or eat. No mini fridges to hold leftovers. No microwave. Didn't have coffee machine or even drinking glasses. We did complain next day because i paid for a King room. They did some switching and did get us into a king room, however no bar or handsoap was kind of weird. Did get a coffee machine and drinking glasses, but still no microwave or fridge. Service and location are good. Just a disappointing first night after traveling all day and not being able to relax properly due to no amenities in bare room. No refunds or coupons were offered to reimburse me for first night of Hell.

Leisure Partner

10/10

Exceptional

17 Nov 2025

Susan

What we enjoyed the most was the staff in the dining room for both dinner and breakfast. They were so pleasant it made our night and morning. The drinks and food were great too.

Leisure Partner

8/10

Excellent

07 Nov 2025

Kelsey

Staff was great and they brought up a fridge when we asked. Very nice hotel but there was no temperature control in the room and it got very hot even in October.

10/10

Exceptional

04 Nov 2025

Chunying

Good hotel close to airport, with free airport shuttle, 7-10 min away. Quite convenient

Business Self

10/10

Exceptional

04 Nov 2025

Andrea

The property was a beautiful property located, conveniently close to the Chicago O’Hare airport with ground transportation available, and a staff committed to delivering quality guest experience.

Business

10/10

Exceptional

31 Oct 2025

Fumin

People at the front desk are very friendly.

8/10

Excellent

18 Oct 2025

Pia

Ease of access to convention center and parking was a breeze

4/10

Poor

17 Oct 2025

Christine

Made me wait for my room for hours and then walked into a dusty and dirty room. Was harassed by the sales team to the point that I had to leave the lobby

8/10

Excellent

17 Oct 2025

Kevin

good

2/10

Poor

13 Oct 2025

Brian

Overall the hotel is nice but a $40 parking fee with no close public parking felt exploitive.

Self

10/10

Exceptional

08 Oct 2025

Avery

Excellent

10/10

Exceptional

02 Oct 2025

Chris

Very nice and beautiful place to stay...

6/10

Pleasant

30 Sep 2025

Kenton

The amenities at the hotel were very nice and having a Starbucks right on site was very convenient. The staff in the attached bar were very friendly and helpful.

What I didn't like was the fact that I wanted to extend my stay but I had booked through a third party. The rate to extend one day was SIGNIFICANTLY higher and the hotel was not willing to work with me on staying another night. Because of that, I went ahead and got a room at a different, nearby hotel. To me, it is poor business to let a guest leave when they stayed 3 nights at the hotel already and there was a chance for the hotel to get another day of revenue.

Business

10/10

Exceptional

28 Sep 2025

Brian

Close to CTA station. Walkong distance to several restaraunts.

Friends

6/10

Pleasant

25 Sep 2025

Chu Ching

Good.

Leisure Friends

4/10

Poor

22 Sep 2025

Shabana

C

Business_and_leisure Family

10/10

Exceptional

11 Sep 2025

Gloria

Daniel front desk and Ephraim the guy of the shuttle were so kind and welcoming excellent 5 star customer service

10/10

Exceptional

10 Sep 2025

Carla

Friendly and knowledgeable staff! People actually say, “good morning”. The rooms and beds are comfortable with an extensive TV program selection for when one just wants to veg in the room. The pool and workout facilities are clean and the hotel provides a good selection of equipment to use.

Business_and_leisure

10/10

Exceptional

09 Sep 2025

Chris

Nice

4/10

Poor

06 Sep 2025

Shabana

Next to rosemont is good. Dining service was consistently poor, quality of food was poor, chef is not a trained, cannot even do poached eggs. the whole dining and kitchen poorly managed

Business_and_leisure Family

10/10

Exceptional

05 Sep 2025

Joyce

I enjoyed my stay, staff was very nice and accommodating hotel was nice and clean atmosphere was phenomenal

Leisure Family

8/10

Excellent

04 Sep 2025

Erick

Warm water did not work just supper hot it needs too be checked out,

4/10

Poor

23 Aug 2025

Michael

Needed a place to stay due to a delayed flight. Made the reservation on Expedia for the Hilton at O’Hare Airport. Walked to the front desk at the Hilton only to find out that I had no reservation at that facility and that there was another Hilton (Rosemont at O’Hare) 3 miles away. My reservation (non-refundable) at that location and would require a shuttle. After 45 minutes waiting for the shuttle we arrived. Check in was fine, nice guy. Told him about the confusion with the reservation and were told “oh, that happens every day”. Great. Outside was dimly lit and appears that it hasn’t seen any renovations since it was built. The drop off/pick up area hasn’t seen a pressure washer in a long time. The furniture was dirty and sticky and not a place you would want to wait for a shuttle or uber. Inside the room, the lack of renovations continues. The smell of mildew is first to greet you when you open the door. Again, dimly lit, dark, carpeted flooring that had a nice slightly adhesive texture to it. The noisy air conditioning unit had dust and spider webs around the ductwork. The small refrigerator, noisy too, resided on the floor next to the desk. In the bathroom, was a toilet fit for a kid. Low to the floor and would barely flush urine. Luckily we didn’t have to test it with anything else. The bathtub/shower combo was on theme too. The caulking around the tub looked like it was done by a child. This place is a dump. I’m out of space or I’d continue

Leisure Partner

8/10

Excellent

20 Aug 2025

Tayvis

the plaza around was great

Leisure Friends

10/10

Exceptional

19 Aug 2025

nayef m

Great

10/10

Exceptional

15 Aug 2025

Larae

clean , near shopping areas , safe area , professional and nice staff

Leisure Family

10/10

Exceptional

11 Aug 2025

Jennifer

Everything was perfect cool clean and respectful . Need more restaurants and fir Starbucks to close at 7 pm since there is only one restaurant to go too if don’t want to go out since we have no car

Leisure Family

10/10

Exceptional

09 Aug 2025

Maximo

Its a great hotel clean quiet and friendly staff..

Leisure Self

10/10

Exceptional

08 Aug 2025

Marsha

Was there for a convention and it was very easy to walk to. Staff was very helpful and friendly. Lobby was clean and lots of people. The food was very good, just wish it was more everyday & no breakfast. Not a coffee drinker, so Starbucks was not helpful for us

Leisure

2/10

Poor

04 Aug 2025

Chris

YOU GUYS SUCK EXPEDIA SUCKS HILTON SUCKS I HOPE YOU ALL GO OUT OF BUSINESS AND LOSE YOUR JOBS MY RESERVATION WAS CANCELLED OUT OF NOWHERE AND I HOPE NOTHING BUT THE WORST FOR EVERYONE INVOLVED

10/10

Exceptional

04 Aug 2025

Roslin

Was in walking distance from the convention center literally a five minute walk and you were there. And the room service was great. Food was really good from their restaurant as well.

Business_and_leisure Partner

2/10

Poor

04 Aug 2025

Verified traveler

Double check your reservations before arriving

The Hilton & Hotels.com messed up my reservation. Hilton says Hotels.com made rooms available on their website that weren't available. Hotels.com says Hilton overbooked.

10/10

Exceptional

25 Jul 2025

Jason

I was close to the airport.

8/10

Excellent

25 Jul 2025

Daniel

Good

10/10

Exceptional

23 Jul 2025

maya

Safe, clean, nice and convenient location!

Airport shuttle runs every 1/2 hour to O’Hare. No issues. Heated Pool (no frills) 2 fitness gyms too. Restaurant food was good. Walked to AMC movie theatre and mall. SAFE. Though Hilton provides a free shuttle for a 3 mile radius. Every single staff member I interacted with were friendly, professional and personable! I would absolutely stay here again.

Friends_and_family Family

4/10

Poor

21 Jul 2025

Jonathan

Worst Hilton stay I've ever had and expensive!

Used all my onekeycash for a terrible stay. This should have been a room under $100 at the best. Had we not been on a serious time crunch, we would have relocated. Room was about 85 degrees and the air conditioner would shut off every 5 minutes so there was no relief. Toilet took 5-6 flushes before the water would go down, bathtub was all rusted and nasty looking, and the carpet felt greasy. Coffee pods in the room but only one cup was provided instead of two. Pods were also stale indicating they were not being replaced with fresh ones during turnovers. Very disappointing and Hilton should be ashamed they're charging so much for rooms like this.

Partner

6/10

Pleasant

20 Jul 2025

Sarah

Not enough towels for my room

The hotel was completely booked up which we learned when we arrived. I reserved our room for my family of four and there were not enough towels for all of us. When I went to the registration desk to inquire, they were very kind but all they could give me was two hand towels and two washcloths. That was all they had left.

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Miguel

.

8/10

Excellent

19 Jul 2025

Kevin

Good stay

This Hilton is located in a hotel district area. Lots is in walking distance including outlet mall, metro and restaurants. The only critique was that the hotel shuttle from the airport to the hotel never showed up. I shared this with the staff twice. As a Hilton Honors member the least they could have did since I waited a long time (after an international flight) and had to pay for a taxi was a credit for the snack bar or restaurant equivalent to the taxi.

Business Self

10/10

Exceptional

18 Jul 2025

Anna

Wonder location. Close to local restaurants

Leisure Family

10/10

Exceptional

16 Jul 2025

Rafelina z

Very goog

Family

10/10

Exceptional

12 Jul 2025

Kevin

We went for the godzilla convention and staff gave my son a 3D printed godzilla

8/10

Excellent

08 Jul 2025

Alexis

The airport Shuttle driver was fast, helpful and caring. Was traveling with a folding power wheelchair and tons of luggage from our families trip back from the Dominican Republic and he did not mind one bit and loaded it all for us.
The check in staff member was quick, and offered helpful information.
The parking is way over priced- $39 a day, ended up parking in the parking lot complex behind the hotel, only $15 a day.
The room was standard sized, beds were comfy and brought us a roll away for our teenage son quickly.
The room did not have a microwave or refridgerator, which is a big deal when you are traveling with children.

Leisure Family

10/10

Exceptional

08 Jul 2025

Berke

-

10/10

Exceptional

06 Jul 2025

Shakeela

Nice facility

Leisure Family