Hilton Rosemont/Chicago O'Hare

United States , Chicago - IL
ROSEMONT, 5550 N. River Road
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100 reviews shown

6/10

Pleasant

13 Mar 2026

Lianne

Stay was just okay. The room I was initially assigned had no thermostat control and the heating system was pumping way too much hot air. (It had to be over 80 degrees.) It was also not very clean and worn down. I’m grateful to the staff that took steps to correct the situation, but it didn’t occur without some convincing (and really pleading) that the accommodations were not acceptable for anyone. My next room was an improvement, but the hotel is showing its age and they’re undergoing a renovation. Might be willing to give it another chance after the reno.

Self

10/10

Exceptional

07 Mar 2026

Catherine

Beautiful, clean, nice rooms, great bar & starbucks

6/10

Pleasant

02 Mar 2026

Chooi-Guan

Close to the airport with a shuttle, can recommend if you have a short stay near the airport

Self

10/10

Exceptional

22 Feb 2026

Amanda

From shuttle pick up late at the aiport to seamless arrival and check in, rhe room was clean, presentable and staff was friendly and welcoming.
If we end up in Chicago for a stat again, we are coming back here!
Thanks so much!

Friends_and_family Family

2/10

Poor

21 Feb 2026

Ernesto

Parking is $40 no negotiations, I felt bamboozled because I had already booked the room and parked. Don't add on breakfast. I pre ordered breakfast through expedia, 2 people for $43 and we were offered eggs choice of bacon, sausage, potatoes, and toast. The breakfast was so whack for $43 never again!

10/10

Exceptional

16 Feb 2026

Juan

Second time staying here.

10/10

Exceptional

06 Feb 2026

Ruben

Amazing stay

Self

2/10

Poor

01 Feb 2026

Joseph Anderson

The room was extremely hot and very outdated. The staff was not friendly and didn’t have any solutions for the hot room except for a fan that didn’t help at all. I asked to speak with a manager, and none was available. I would give this place zero stars if possible.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Valérie

Chambre très propre tour est fonctionnel et barman très gentil et professionnel

Leisure Partner

10/10

Exceptional

04 Jan 2026

Heather

The breakfast was really delicious. Thank you!

Friends_and_family Friends

8/10

Excellent

24 Dec 2025

Jeanette

Yes

Friends_and_family Family

8/10

Excellent

16 Dec 2025

Joyce

The staff was outstanding. The room was very clean. The hotel was a little cold and it could’ve used vending machines on each floor.

Friends_and_family Friends

6/10

Pleasant

14 Dec 2025

Michelle

I was given room 710 and I got all unpacked, I had had surgery 2 days prior so I got everything all put away and was sitting in the room freezing after 3.5 hours I called down and told them I am freezing they said they would sent uop a portable heater they never knocked on the fdoor so I waited at least 1.5 more hours and i went to go down stairs and I i opened my door and it was this tiny thing, so I plugged it in 3 different outlets and none of t hem would start this heater it was 8 degrees outside and it was so cold in that room, Ibrought the heater down and the man came to my room and said my motor was broken from my furnace in my room , he then got me a different room but I had just had surgery 2 days prior and he left me to go pack up my stuff that I had already unpacked. so I had to do it all again and I got a room with heat finally,, Then I was trying to do some work, my laptop and tv went down not just mine Everyone's for like over an hour, it was so annoying and boring to have silence, I went down and told them this is not ok, they offere me points, I don't even use points, I don't travel that much so not sure what will help me but they did not care I had been miserable for 4 hours. I had to a busy time, restaurant wasn't bad just pricy and didn't have much to choose from and the christmas decorations were nice, Shower had great pressure and my bed was very comfortable. when things were working they were great. I would have been great to have some help to move.

Self

6/10

Pleasant

08 Dec 2025

Graham

The room and staff were extremely friendly, but I specifically requested a room with a bath so I could soak my leg after a surgery. There was absolutely no water pressure when it came to the bath and the drain wouldn't close all the way. For how much I paid I feel like I should have been able to take a bath

Business Friends

6/10

Pleasant

28 Nov 2025

Jose

Stale

6/10

Pleasant

25 Nov 2025

Joseph

They gave our King room away as our flight came in later in the evening. Ended up on a double murphy bed in the most empty bizarre room ever. Giant garbage can and tiny side table. No remote for TV. Nowhere to sit or eat. No mini fridges to hold leftovers. No microwave. Didn't have coffee machine or even drinking glasses. We did complain next day because i paid for a King room. They did some switching and did get us into a king room, however no bar or handsoap was kind of weird. Did get a coffee machine and drinking glasses, but still no microwave or fridge. Service and location are good. Just a disappointing first night after traveling all day and not being able to relax properly due to no amenities in bare room. No refunds or coupons were offered to reimburse me for first night of Hell.

Leisure Partner

10/10

Exceptional

17 Nov 2025

Susan

What we enjoyed the most was the staff in the dining room for both dinner and breakfast. They were so pleasant it made our night and morning. The drinks and food were great too.

Leisure Partner

8/10

Excellent

07 Nov 2025

Kelsey

Staff was great and they brought up a fridge when we asked. Very nice hotel but there was no temperature control in the room and it got very hot even in October.

10/10

Exceptional

04 Nov 2025

Chunying

Good hotel close to airport, with free airport shuttle, 7-10 min away. Quite convenient

Business Self

10/10

Exceptional

04 Nov 2025

Andrea

The property was a beautiful property located, conveniently close to the Chicago O’Hare airport with ground transportation available, and a staff committed to delivering quality guest experience.

Business

10/10

Exceptional

31 Oct 2025

Fumin

People at the front desk are very friendly.

8/10

Excellent

18 Oct 2025

Pia

Ease of access to convention center and parking was a breeze

4/10

Poor

17 Oct 2025

Christine

Made me wait for my room for hours and then walked into a dusty and dirty room. Was harassed by the sales team to the point that I had to leave the lobby

8/10

Excellent

17 Oct 2025

Kevin

good

2/10

Poor

13 Oct 2025

Brian

Overall the hotel is nice but a $40 parking fee with no close public parking felt exploitive.

Self

10/10

Exceptional

08 Oct 2025

Avery

Excellent

10/10

Exceptional

02 Oct 2025

Chris

Very nice and beautiful place to stay...

6/10

Pleasant

30 Sep 2025

Kenton

The amenities at the hotel were very nice and having a Starbucks right on site was very convenient. The staff in the attached bar were very friendly and helpful.

What I didn't like was the fact that I wanted to extend my stay but I had booked through a third party. The rate to extend one day was SIGNIFICANTLY higher and the hotel was not willing to work with me on staying another night. Because of that, I went ahead and got a room at a different, nearby hotel. To me, it is poor business to let a guest leave when they stayed 3 nights at the hotel already and there was a chance for the hotel to get another day of revenue.

Business

10/10

Exceptional

28 Sep 2025

Brian

Close to CTA station. Walkong distance to several restaraunts.

Friends

6/10

Pleasant

25 Sep 2025

Chu Ching

Good.

Leisure Friends

4/10

Poor

22 Sep 2025

Shabana

Business_and_leisure Family

10/10

Exceptional

11 Sep 2025

Gloria

Daniel front desk and Ephraim the guy of the shuttle were so kind and welcoming excellent 5 star customer service

10/10

Exceptional

10 Sep 2025

Carla

Friendly and knowledgeable staff! People actually say, “good morning”. The rooms and beds are comfortable with an extensive TV program selection for when one just wants to veg in the room. The pool and workout facilities are clean and the hotel provides a good selection of equipment to use.

Business_and_leisure

10/10

Exceptional

09 Sep 2025

Chris

Nice

4/10

Poor

06 Sep 2025

Shabana

Next to rosemont is good. Dining service was consistently poor, quality of food was poor, chef is not a trained, cannot even do poached eggs. the whole dining and kitchen poorly managed

Business_and_leisure Family

10/10

Exceptional

05 Sep 2025

Joyce

I enjoyed my stay, staff was very nice and accommodating hotel was nice and clean atmosphere was phenomenal

Leisure Family

8/10

Excellent

04 Sep 2025

Erick

Warm water did not work just supper hot it needs too be checked out,

4/10

Poor

23 Aug 2025

Michael

Needed a place to stay due to a delayed flight. Made the reservation on Expedia for the Hilton at O’Hare Airport. Walked to the front desk at the Hilton only to find out that I had no reservation at that facility and that there was another Hilton (Rosemont at O’Hare) 3 miles away. My reservation (non-refundable) at that location and would require a shuttle. After 45 minutes waiting for the shuttle we arrived. Check in was fine, nice guy. Told him about the confusion with the reservation and were told “oh, that happens every day”. Great. Outside was dimly lit and appears that it hasn’t seen any renovations since it was built. The drop off/pick up area hasn’t seen a pressure washer in a long time. The furniture was dirty and sticky and not a place you would want to wait for a shuttle or uber. Inside the room, the lack of renovations continues. The smell of mildew is first to greet you when you open the door. Again, dimly lit, dark, carpeted flooring that had a nice slightly adhesive texture to it. The noisy air conditioning unit had dust and spider webs around the ductwork. The small refrigerator, noisy too, resided on the floor next to the desk. In the bathroom, was a toilet fit for a kid. Low to the floor and would barely flush urine. Luckily we didn’t have to test it with anything else. The bathtub/shower combo was on theme too. The caulking around the tub looked like it was done by a child. This place is a dump. I’m out of space or I’d continue

Leisure Partner

8/10

Excellent

20 Aug 2025

Tayvis

the plaza around was great

Leisure Friends

10/10

Exceptional

19 Aug 2025

nayef m

Great

10/10

Exceptional

15 Aug 2025

Larae

clean , near shopping areas , safe area , professional and nice staff

Leisure Family

10/10

Exceptional

11 Aug 2025

Jennifer

Everything was perfect cool clean and respectful . Need more restaurants and fir Starbucks to close at 7 pm since there is only one restaurant to go too if don’t want to go out since we have no car

Leisure Family

10/10

Exceptional

09 Aug 2025

Maximo

Its a great hotel clean quiet and friendly staff..

Leisure Self

10/10

Exceptional

08 Aug 2025

Marsha

Was there for a convention and it was very easy to walk to. Staff was very helpful and friendly. Lobby was clean and lots of people. The food was very good, just wish it was more everyday & no breakfast. Not a coffee drinker, so Starbucks was not helpful for us

Leisure

2/10

Poor

04 Aug 2025

Chris

YOU GUYS SUCK EXPEDIA SUCKS HILTON SUCKS I HOPE YOU ALL GO OUT OF BUSINESS AND LOSE YOUR JOBS MY RESERVATION WAS CANCELLED OUT OF NOWHERE AND I HOPE NOTHING BUT THE WORST FOR EVERYONE INVOLVED

10/10

Exceptional

04 Aug 2025

Roslin

Was in walking distance from the convention center literally a five minute walk and you were there. And the room service was great. Food was really good from their restaurant as well.

Business_and_leisure Partner

2/10

Poor

04 Aug 2025

Daniel

Double check your reservations before arriving

The Hilton & Hotels.com messed up my reservation. Hilton says Hotels.com made rooms available on their website that weren't available. Hotels.com says Hilton overbooked.

10/10

Exceptional

25 Jul 2025

Jason

I was close to the airport.

8/10

Excellent

25 Jul 2025

Daniel

Good

10/10

Exceptional

23 Jul 2025

maya

Safe, clean, nice and convenient location!

Airport shuttle runs every 1/2 hour to O’Hare. No issues. Heated Pool (no frills) 2 fitness gyms too. Restaurant food was good. Walked to AMC movie theatre and mall. SAFE. Though Hilton provides a free shuttle for a 3 mile radius. Every single staff member I interacted with were friendly, professional and personable! I would absolutely stay here again.

Friends_and_family Family

4/10

Poor

21 Jul 2025

Jonathan

Worst Hilton stay I've ever had and expensive!

Used all my onekeycash for a terrible stay. This should have been a room under $100 at the best. Had we not been on a serious time crunch, we would have relocated. Room was about 85 degrees and the air conditioner would shut off every 5 minutes so there was no relief. Toilet took 5-6 flushes before the water would go down, bathtub was all rusted and nasty looking, and the carpet felt greasy. Coffee pods in the room but only one cup was provided instead of two. Pods were also stale indicating they were not being replaced with fresh ones during turnovers. Very disappointing and Hilton should be ashamed they're charging so much for rooms like this.

Partner

6/10

Pleasant

20 Jul 2025

Sarah

Not enough towels for my room

The hotel was completely booked up which we learned when we arrived. I reserved our room for my family of four and there were not enough towels for all of us. When I went to the registration desk to inquire, they were very kind but all they could give me was two hand towels and two washcloths. That was all they had left.

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Miguel

8/10

Excellent

19 Jul 2025

Kevin

Good stay

This Hilton is located in a hotel district area. Lots is in walking distance including outlet mall, metro and restaurants. The only critique was that the hotel shuttle from the airport to the hotel never showed up. I shared this with the staff twice. As a Hilton Honors member the least they could have did since I waited a long time (after an international flight) and had to pay for a taxi was a credit for the snack bar or restaurant equivalent to the taxi.

Business Self

10/10

Exceptional

18 Jul 2025

Anna

Wonder location. Close to local restaurants

Leisure Family

10/10

Exceptional

16 Jul 2025

Rafelina z

Very goog

Family

10/10

Exceptional

12 Jul 2025

Kevin

We went for the godzilla convention and staff gave my son a 3D printed godzilla

8/10

Excellent

08 Jul 2025

Alexis

The airport Shuttle driver was fast, helpful and caring. Was traveling with a folding power wheelchair and tons of luggage from our families trip back from the Dominican Republic and he did not mind one bit and loaded it all for us.
The check in staff member was quick, and offered helpful information.
The parking is way over priced- $39 a day, ended up parking in the parking lot complex behind the hotel, only $15 a day.
The room was standard sized, beds were comfy and brought us a roll away for our teenage son quickly.
The room did not have a microwave or refridgerator, which is a big deal when you are traveling with children.

Leisure Family

10/10

Exceptional

08 Jul 2025

Berke

10/10

Exceptional

06 Jul 2025

Shakeela

Nice facility

Leisure Family

8/10

Excellent

06 Jul 2025

Latricia

I love that the pool was on the 10th floor high in the air.. was a great view

Leisure

4/10

Poor

03 Jul 2025

Peguy

Only central air and heating.

Business Friends

10/10

Exceptional

29 Jun 2025

ALEISHA

Beautiful hotel

Business_and_leisure Family

8/10

Excellent

29 Jun 2025

caleb

The $37 charge for parking is a little outrageous

Leisure Partner

6/10

Pleasant

28 Jun 2025

Tyneichau

Cold water in our room

Leisure Family_with_children

10/10

Exceptional

28 Jun 2025

Devon

the staff were sweethearts, and calling for room service, they were all so understanding. Room was still big for a downgrade.

Leisure Partner

2/10

Poor

26 Jun 2025

John

The staff were rude and they gave me the wrong room and refused to make it right and they blamed it all on exedia bad experience over all never again

Business_and_leisure Family

10/10

Exceptional

24 Jun 2025

Daniel

Very clean

Leisure Family_with_children

10/10

Exceptional

23 Jun 2025

Arturo

Amazing Staff

The staff is amazing, not just friendly and welcoming, but they actually make you feel like you care

Friends_and_family Friends

10/10

Exceptional

23 Jun 2025

Daphne

there was no refrigerator in the room, that was an inconvenience

Leisure Family

8/10

Excellent

22 Jun 2025

Hector

Leisure Self

10/10

Exceptional

22 Jun 2025

Kevin

Excellent property just wish parking pricing was better

Leisure

10/10

Exceptional

13 Jun 2025

Jordan

Greatly enjoyed pur stay, conveniently located next to and attached to the Donald Stephen convention centre

10/10

Exceptional

11 Jun 2025

Tiffini

The staff was so kind and helpful, the top floor pool was super relaxing and the accommodations to the sky bridge made walking to and from the convention center easy peasy!

Leisure Friends

2/10

Poor

08 Jun 2025

Dawn

Was refunded parking not for rooms paid two nights lost sleep time and money to be refunded partial parking got a he sleep key cards broke a receptionist having me stay up waiting on him over a hr told to sit on a couch and wait to be excited to room and they couldn’t find my booking for 45 minutes on arrival because I
Used Expedia paid in full next day three trips up and down elevator with broken key card not acceptable I want my room money refunded was in the room about three hrs total out of 3 night stay left second day no refund except for one of our cars parking unbelievable room dated bad experience loss room money convention tickets for next day we left from lack of sleep I should get my room money back parking for my sons car were still out of the convention center tickets 208 dollars this was a buisness trip ! Bad oh I got a apology saying the receptionist shouldn’t of knocked on our door prolonging Mr going to sleep
To wait a hr for him at 12:30. 1 am at night

Business

10/10

Exceptional

07 Jun 2025

Hector

Kudos on great services. I prefer Hilton all the way!

Leisure Family_with_children

10/10

Exceptional

05 Jun 2025

Ashley

If you’re going to the Donald Stephens convention center it’s attached by skywalk! Super convenient!

Leisure Self

10/10

Exceptional

02 Jun 2025

Arturo

Personel was súper friendly all the time, especially the girls at the front Desk and the two breakfast waiters

Partner

10/10

Exceptional

02 Jun 2025

Great room and comparatively affordable for the area.

Leisure Partner

10/10

Exceptional

25 May 2025

meriner

Room was clean

Business

10/10

Exceptional

21 May 2025

Jill

Nice property and rooms. Very nice staff!

6/10

Pleasant

18 May 2025

Emily

Staying here was nice, but the wifi was awful. Keeping my laptop connected to the hotel wifi was a nightmare. If my laptop were to go into sleep mode I'd lose the wifi connection. To reconnect to wifi, I had to make my laptop completely forget the wifi connection and then re-select it. Sometimes the re-connection would drop my laptop minutes after I just connected it, to get a signal I'd have to re-connect again. I've stayed at the other hotels in the area and this hotel wifi was the worst.

Leisure Partner

10/10

Exceptional

18 May 2025

Nicholas

Nice easy stay, and clean !

Leisure

4/10

Poor

17 May 2025

Anna

Noisy bc of airport and train near by. Very expensive parking. Hotel charges $3 for a small bottle of water if u r not a silver+ member...

Leisure Friends

6/10

Pleasant

12 May 2025

Karlee

Very over priced for a mediocre hotel

Leisure Self

10/10

Exceptional

28 Apr 2025

Amanda

Will be back. Great experience

Business Partner

8/10

Excellent

25 Apr 2025

Virginia

We stayed here for a quick layover. The hotel was affordable, clean, and quiet. For a Hilton it seemed outdated though. They could use some upgrades. We ate dinner at the Tavern and it was great! Our waiter was so nice and the food was good. I have a gluten allergy and the were accommodating.

Leisure Partner

10/10

Exceptional

25 Apr 2025

Nicole

I would stay here again!

Business_and_leisure Friends

6/10

Pleasant

17 Apr 2025

Barb

The heating and cooling are not changeable in the rooms. Whole hotel is either hot or cold.. if enough people complain they switch it. . i wouldnt have stayed there had i known this.

Business Friends

4/10

Poor

13 Apr 2025

Christian

The toilet wasnt working properly and was very loud. The pool was also dirty in the morning.

Leisure Partner

2/10

Poor

12 Apr 2025

Richard

💩

10/10

Exceptional

12 Apr 2025

Massiel

It’s our second time here and our stay was comfortable, clean, and safe. We will be back soon.

Business_and_leisure Family_with_children

6/10

Pleasant

08 Apr 2025

Angie

Starbucks not open at night. Restaurant in hotel had long wait to be greeted or seated. When seated waited a long time to be greeted for a beverage. Ordered food twice and both times the presentation was sloppy, not very tasty and not worth the spend. Tried to hook up Netflix in room and the front desk said they were in the process of switching, so TV was very limited. They did have a shuttle to airport, staff was friendly.

4/10

Poor

31 Mar 2025

Rachel

10/10

Exceptional

31 Mar 2025

Bob

This Hilton, like most, was a good quality experience at a very reasonable rate. I chose it for its 5 minute walk to the Chicago blue line train. The blue line runs 24/7 as it services the airport. It can connect you to all points of transit connections.
Other things worth noting:
1. The breakfast was a bit pricey, but very good quality.
2. My room was clean and orderly, and in decent shape. My only “could be improved” item would be the hand held shower— it was not adjustable and came out in an intense fine stream that I didn’t find comfortable.
3. Every staff member I interacted with was professional and friendly.
4. Chicago is quirky in that there are a lot of expensive hotels way downtown (along the waterfront), and a lot near the airport that are more price friendly, and almost nothing in between. I went with the cheaper option but it is a 40 minute ride to get downtown.
5. All in all, I had a great stay and would go back.

10/10

Exceptional

29 Mar 2025

Rachel

Very clean

6/10

Pleasant

27 Mar 2025

Ivonne

There were empty bottles left next to the counter. Some the draws of the counter were broken and some of the outlets didn’t work

Leisure Self

10/10

Exceptional

27 Mar 2025

Lucja

It was very clean and quiet

Business_and_leisure Self

6/10

Pleasant

26 Mar 2025

Wendy

Decent

Dated hotel, but friendly staff. The hotel rooms can definitely use some TLC (worn carpet, wallpaper coming down in areas). The bed was comfortable, but the thermostat was not working and the TV kept on having issues.

Decent enough, but would not stay again.

Self

10/10

Exceptional

20 Mar 2025

Angela

Was clean and the staff was very nice

Leisure Family