Comfort Suites O'Hare Airport

United States , Chicago - IL
SCHILLER PARK, 4200 N. River Road
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100 reviews shown

8/10

Excellent

21 Jun 2026

Jaden

not bad, but not amazing! price was fair!

Partner

4/10

Poor

20 Jun 2026

Murali

It was nit clean as expected. Rooms were smelling

8/10

Excellent

20 Jun 2026

Marcia

The room was very clean when we arrived the first day. I would have liked room service to remove the small trash bags without having to text and request. The breakfast included in the stay was a nice bonus. Overall the stay was great for the price.

Family_with_children

10/10

Exceptional

20 Jun 2026

Andrey

We stayed the night before and after the flight out of town. The property was conveniently located. we did not get a chance to see all they have to offer but the gentleman at the counter was very polite and very helpful on getting us to and from airport. When we got out of the airport after waiting for an hour to get of the plane. He got us a shuttle within 5min. Thanks to the shuttle drivers to getting us safely to and from airport.

Family_with_children

8/10

Excellent

19 Jun 2026

Adam

Room 515 was ok, like the living area of the suite. Ac/heat unit was really loud might want 2 check that. Also had trouble finding a parking spot on the property especially paying $20 for parking. Breakfast was mediocre also.

Partner

4/10

Poor

19 Jun 2026

Clayton

The room was not that cleanned and it was not well maintenad

Partner

10/10

Exceptional

18 Jun 2026

Christina

Great customer service. My room was clean & the bed was comfortable. The airport shuttle was a plus. I would definitely stay here again if in the area.

Self

4/10

Poor

17 Jun 2026

Nancy

Do not stay here. Bad area, hotel is very run down. The photos have to be when it was first built. It is terrible and not very safe and hookers. I booked this hotel because it was close to O'Hara Airport and how the pictures on the website advertised it. Only plus was the staff.

Partner

6/10

Pleasant

17 Jun 2026

Catherine

Hotel was more run down than expected for a Comfort Suites

Business

4/10

Poor

17 Jun 2026

Carolyn

Close to some restaurants/bars. Parking is not worth the $20/night fee and has limited spaces for the size of the hotel.

Partner

8/10

Excellent

16 Jun 2026

Mario

The room was relatively clean though it could have benefited from vacuuming. The fitness center was closed and there was no alternative. The furniture is beaten up and the room is dated. The room was extremely quiet. Their airport shuttle is awesome. The staff is very helpful. The location, assuming you need to be near the airport, is great. Overall, I'd rate this an above average stay that could have been better.

Self

8/10

Excellent

16 Jun 2026

Aimee

An older property but the room was large, they are all suites, clean and quiet. The bathroom towels were very nice and large The shuttle was very prompt. The breakfast sufficient. The front desk was very nice. The unos restaurant next to the lobby was ok

Self

8/10

Excellent

15 Jun 2026

Janina

Last minute booking because of an unexpected lay over at O'Hare. Comfortable and clean room and reasonable choice of food at breakfast.

Self

6/10

Pleasant

15 Jun 2026

Katherine

Dirty

4/10

Poor

15 Jun 2026

Joseph

Not much at all

Family_with_children

4/10

Poor

14 Jun 2026

Kyler

This is a very tired hotel. It is not convenient to any fast food restaurants. Only one elevator was working and it’s an eight story building. I will not stay here again.

Self

10/10

Exceptional

14 Jun 2026

Jeffrey

Hotel is close and convenient to the airport and was good value. Staff was super helpful and appreciate they give you a snack for breakfast when you have an early flight.

Partner

10/10

Exceptional

13 Jun 2026

teri

We loved the 24 hour shuttle service and the drivers were communicative and accommodating.

Friends_and_family Family

2/10

Poor

13 Jun 2026

Paola

Terrible rooms with strong smoke and animal smells and tear furniture, we left the hotel and asked for a refund, pictures do not match reality

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Jerin

Overall, this hotel is okay for a one-night stay, but I would not recommend it for a longer stay.

The biggest issue was the room cleanliness. We found hair in the room and in other areas, and the floors and sofas did not appear to be well maintained. Housekeeping standards could definitely be improved.

The airport shuttle was also a big disappointment for me. The experience was quite disorganized and did not meet my expectations.

On the positive side, the breakfast was decent and offered enough options to start the day. There are also a few food options near the hotel, which was convenient.

Overall, it served its purpose for a short overnight stay, but there is not much to enjoy within the hotel itself, and the cleanliness and shuttle service need significant improvement.

Family_with_children

6/10

Pleasant

12 Jun 2026

Connie

Self

4/10

Poor

11 Jun 2026

Matthew

Room smelled like smoke, faucets leak constantly, and front desk staff failed to inform us about signing up for the shuttle despite being told we needed a shuttle at 5 and if that would be an issue.

Partner

8/10

Excellent

11 Jun 2026

Michelle

The staff was very accommodating.

Family

6/10

Pleasant

10 Jun 2026

naoyuki

Floor smelled a bit bad
Suggest to renew the floor carpet

Self

6/10

Pleasant

09 Jun 2026

Mike

Got delayed so we booked here as it had a 8.0 rating. When we arrived it was not. Maybe 5.0 at best. We also used this for the shuttle service from airport. Next morning both shuttles were down and front desk told us nothing they could do and told us to uber.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Mouj

Staff were nice

Partner

8/10

Excellent

09 Jun 2026

Bryant

The hotel needs some upgrades. It looks like that maybe some are being made but I never seen anyone working. Nine of the ice machines worked. You had to go to the restaurant inside the hotel and wait for someone to get ice from their cooler. The restaurant was awesome! Great food and drinks and hospitality. The included breakfast each morning was fantastic. They even mixed up the menu so you’re not eating the same thing every morning. The entry door was broken and there was a piece of wood inserted where the glass was missing. There was a car parked in their parking lot on the far end where someone slept every night. Kinda weird. At least I think that’s what was going on. It felt strange to me because the only parking available was very close to that car. Overall, the price to stay was reasonable and the bed slept comfortable. There were stains on the ceiling and the shower needs work. Good water pressure and heat but the walls and surrounding was in poor shape. Air conditioning worked great one night and the next night we had to leave the fan on all night. The toilet was plugged up too. I had to call for maintenance who responded pretty quickly. He found that someone tried to flush the card key to enter the room.

Partner

4/10

Poor

09 Jun 2026

Toby

The hotel is shabby and in need of a redo. The carpet throughout was old and ripped and covered in duct tape. The furniture in the room was significantly scuffed and scraped, and there were rips in the couch.

The van to the airport was full and could not accommodate everyone who wanted to go, so we wound up taking an Uber.

Partner

10/10

Exceptional

09 Jun 2026

Amma

The staff was very friendly, and I like that they have the airport shuttle. The restaurant connected to the hotel is really nice as well - good food and good drinks.

Self

6/10

Pleasant

09 Jun 2026

Neil

Kind of rediculous to charge for parking when they have a large lot. This area is not busy so no need to charge extra cost. The fitness center was closed down and it seemed that only one elevator was working. Kinda needs an update overall. Bathroom toliet kept running. Room was ok but for the price I would expect better.

Self

4/10

Poor

09 Jun 2026

Colton

International travels. Be mindful of the deposit. They actually will charge your card and refund it later, causing a lovely currency exchange cost. I was very disappointed when the airport shuttle was down, but the staff offered no other alternatives or support with getting to the airport. I understand equipment breaks down, but at least try your best to assist the customer.

6/10

Pleasant

08 Jun 2026

Edward

Receptionist to check in was wonderful.

Family_with_children

4/10

Poor

08 Jun 2026

SELENA

We booked this hotel because offer shuttle bus service.
At June 6, my daughter Senela already booked for next day to
airport, but June7, She want to take airport shuttle bus but hotel staff
told her bus is broken and do not know when will be done
Bus can be break down any time but no replace or spare?
My daughter has to take uber to airport without any help from airport>

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Kathryn

Parking was challenging, much of the parking lot was being used to stage and store materials for the renovation. Plus $20 per night to park at a hotel in the suburbs was disappointing. Staff was friendly, room was clean, bed was comfortable.

Family

6/10

Pleasant

07 Jun 2026

James

Hotel rooms are pretty tired but reasonable price for the area. The breakfast had soggy frozen waffles, sausage patties and a bowl with bananas with a crawling bug. Oh yeah, $20 to self park. Stay some place else for similar price.

Partner

2/10

Poor

07 Jun 2026

Farukh Ahemed Gesukhan

I want to be fair, so I'll start with the one good thing: the breakfast was genuinely good. Unfortunately, that's where the positives end.

Our room had a persistent, stinky smell that we couldn't get rid of. When I reported it to the front desk, the woman there simply told me there was nothing they could do, which is not the kind of response you expect when you're paying for a room. On top of the smell, there were stains on the floor and on the curtains, and the pillows were uncomfortable.

The AC was a nightmare. It was terribly loud, and at one point, it stopped working entirely. Someone had to come look at it before it would run again. The bathroom was just as bad: the shower curtain was coming apart from the wall, and the shower knob was so loose that the water randomly switched between freezing cold and scalding hot. On top of all that, the WiFi was unreliable the entire stay.

The fitness center was closed too, so that amenity was off the table. For a place marketing itself as a 3-star hotel, the condition and the service fell well below even a 1-star experience. I would not recommend staying here and won't be returning.

Parking was $20 per night, which they didn't mention when booking the hotel.

Family_with_children

8/10

Excellent

07 Jun 2026

Olivier

I have to compliment the efficiency and attentiveness of the airport shuttle. The staff were totally amazing. Overall, this is an very good property and offers very good value. There are some areas that could use a bit of PIP... like... lobby seating could get an update, and the breakfast could be extended another 15-30 minutes on days when there are so many guests in-house, but not much else can be said. Breakfast is wonderful, by the way.

The property conducts housekeeping every 3 days - which is good (there really is not really to do room cleaning daily). However, there should be a way to be sure that the room cleaners service the guestrooms every 3 days (I stayed 5, but not until the 4th day did someone do a bit of tidying on my room, and only after I asked a room cleaner). The room inspector should automatically track how long a room is occupied and assign someone to do a little clean-up on the 3rd day.

The location close to O'Hare makes this a very convenient place to stay, plus it is just far enough from the runways so that it relatively isolated from almost all of the airport noise. If I have to stay near the airport, I would surely consider this property again.

Self

2/10

Poor

07 Jun 2026

Shammara

That’s not so great. The AC was sound like a truck must Masa said motorbike carpetvwas nasty. The sheets was dirty.

Self

6/10

Pleasant

04 Jun 2026

Edward

The bus shuttle operator was rude and wasn't accurate i was taken Schaumburg when I wanted to go to Schiller park

Self

10/10

Exceptional

04 Jun 2026

Paul

Hotels were very nice. Car Rental service was efficient.

6/10

Pleasant

03 Jun 2026

Margerita

Not clean. I was scared to sit on the sofa. Thankfully I bought my own sheets and pillow cases. Everything looks old and run down (in the room we got anyways). Front desk wasn’t rude but wasn’t pleasant either. We stayed less than 12 hours because we had to catch a flight. Morning breakfast was ok. Close to Ohare. Worked for the night but wouldn’t stay here longer than 1 night.

Family_with_children

10/10

Exceptional

02 Jun 2026

Tatiana

Clean environment and great pizza nice staff

Business

4/10

Poor

02 Jun 2026

Pablo

Staff was friendly. Breakfast area did not look clean. Part of parking area was poorly lit and full construction equipment. Catalyst stolen from our car the last night.

Partner

6/10

Pleasant

02 Jun 2026

Henry

The carpets in the room and hallway are worn out. One of the electrical sockets in our room has no plastic cover with exposed wiring below the headboard. This is scary if you have small children. The sofa armrest in our room has a BIG rip with the cushion exposed.
Breakfast was good. Front desk in charge was helpful.

Partner

10/10

Exceptional

02 Jun 2026

Lisa

Best value. This Comfort Suites is clean and reasonably priced. Staff is friendly and helpful. They provide a breakfast bar (good for coffee and a pastry) and on site Uno's restaurant. There is an Alidi grocery store and Dollar Tree behind the hotel that you can walk to for essentials. Rooms have a microwave and refrigerator. Best part is the 24/7 on demand shuttle service to O'Hare and the Rosemount train station.

Partner

2/10

Poor

02 Jun 2026

Tracy

This property was not clean. The bathroom was not clean. The carpets were dirty. There were hair in the tub. Pull out bed you can fill the springs in the mattress very uncomfortable. It needs to be updated.

Friends_and_family Family

2/10

Poor

01 Jun 2026

valerie

Front desk in morning was very rude and aggressive. He was truly awful!
Front desk staff at night when I checked in was friendly and kind.

Self

4/10

Poor

01 Jun 2026

tanja

The property needs a full renovation and remodel. The staff were great at checkin and checkout. The breakfast was in a small room off to the side where it was very tough to get through.

Friends_and_family Friends

8/10

Excellent

01 Jun 2026

Caleb

My sheets had blood stains on them and the elevator stopped working during my stay and I was on the 7th floor 👎😐

Self

6/10

Pleasant

01 Jun 2026

DENEEN

There is a free shuttle to the Rosemont L station (blue line). The breakfast looked great. The staff was friendly. The neighborhood looked safe. The hotel itself is in need of remodel. The carpets in the hallways were old and the elevator stopped working. The bed and bathroom in our room was clean. Overall it wasn't the best but certainly not the worst. The price was right. It takes about an hour from downtown on the Blue Line to get to Rosemont.

Family

6/10

Pleasant

31 May 2026

Jeffrey

It is not a fancy hotel and could use some repair (notably elevators). Nice having the Pizzeria Uno in the lobby. I paid for parking but their lot was full every night, but I never had trouble finding free places to park on the street. It was a very affordable hotel so was sufficient for my needs.

Self

8/10

Excellent

31 May 2026

Amanda

There's a couple of restaurants and Aldi within walking distance. The parking is on site, but part of it is being taken up by trailers (assuming for hotel updates) which made parking a little difficult to find at 11pm on a Saturday night.
The staff were all friendly and helpful.
There was a variety of hot and cold breakfast items.
The downfall was the elevators kept breaking down. And the stairwell would only lead outside. One member of our group finds stairs difficult, so luckily only once both elevators were down. Otherwise it would be one.
The rooms, hallway, elevators, lobby and Uno Pizza were clean. The stairwell was a bit dirty with banana peel and chunks for two days.
The beds were comfortable. My husband usually has a hurt back after staying at hotels, but no complaints this time around.

Family_with_children

10/10

Exceptional

31 May 2026

Jessica

Very quiet and very nice location

Self

10/10

Exceptional

31 May 2026

Shani

I enjoyed my stay at the Comfort Suites O'Hare. The staff was friendly, I greatly appreciated the free shuttle to and from the airport and the free breakfast. Those are the main things that drew me to this hotel. I gave the amenities 4 stars only because the gym was under renovation and I didn't know that before booking, so I didn't get to use the gym. Overall, I still said the property was a 5 star rating overall. I also like that they are directly across the street from a bar, and there is the Pizzeria Uno on their premises. I enjoyed the four cheese pesto deep dish pizza I ordered. The bartender was friendly too. I also greatly appreciated a microwave and fridge in the room! So important. I would recommend to others if they are looking for a nice stay in Chicago.

Self

8/10

Excellent

31 May 2026

Laura-Marie

It was good

Friends

6/10

Pleasant

29 May 2026

Susana

Convenient 24 hour shuttle service to airport. Great pizza restaurant in Lobby. The property feels very old and not in good condition (ripped sofa, bad paint job, and smoke detector beeping every 30 seconds due to low battery that were not replaced despite asking). Feels like a cheap roadside option.

Friends_and_family Family

8/10

Excellent

29 May 2026

Kendall

Room was clean and the airport transportation was very convenient. Friendly staff

Partner

6/10

Pleasant

28 May 2026

Steven

The blanket on the bed seemed clean until you held it up in sunlight, it was really dirty and nasty. Other than that everything was good

4/10

Poor

28 May 2026

Bertha

The room I stayed in was rundown, dirty with stains and with an awkward smell. I did not have much encounter with staff, only with check in and check out and I would say they were nice. The parking is $20/day. I parked outside their parking and had no problem.

Family

6/10

Pleasant

27 May 2026

Kamal

We choose to stay at this hotel because it is conveniently located near the event we attended. The hotel is not well maintained and everything looks old snd run down. The free breakfast was a plus, but the food was of poor quality. The most surprising thing was the parking fees which were relatively high for the quality of the hotel and location.

Family_with_children

8/10

Excellent

27 May 2026

Nigesh

Everything was fine. Good for the price

Friends

8/10

Excellent

26 May 2026

Daphne

Easy access to food and shuttle to airport.

Self

10/10

Exceptional

26 May 2026

Biswaroop

Room

10/10

Exceptional

26 May 2026

JANET

Decent hotel located close to O'Hare. Friendly staff. Rooms were decent but could use some updating. Clean.

8/10

Excellent

26 May 2026

Robin

Overall great affordable place to stay close to airport

Partner

8/10

Excellent

25 May 2026

Sheree

They forgot to remind us about breakfast! We didn't eat!

Friends_and_family Family

8/10

Excellent

25 May 2026

Manuel Antonio Cruz

It is a nice place and most of the staff is very friendly.

Partner

10/10

Exceptional

25 May 2026

Marilyn

Friendly staff I forgot my iPad and they held it safely for me

6/10

Pleasant

25 May 2026

Melissa

Our room felt a bit dated and humid, the sofa bed was damaged and the mattress in it was heavily stained. The beds didn't have a proper comforter just sheets and a thin cover. It wasn't terrible but it wasn't great either

Family

8/10

Excellent

25 May 2026

Ming

Bus Shuttle most of time were very convenient , quick, and bus drivers were friendly, except the first time pick up from ORD to the hotel, the assigned driver didn’t drive out the bus until 20+ minutes later we called the front desk

Family

6/10

Pleasant

24 May 2026

Lori

The property is very dated from the carpets in the entryways to the carpets in the rooms filled with stains, patches missing. The arm of the couch in our room was all torn up. The presentation was alott to be desired. However, the beds were comfortable and seemed clean. The bathroom area was mediocre. Thankfully this was a quick overnight - maybe 5 hrs to put our heads down and rest b4 we boarded our flight home.

Family_with_children

10/10

Exceptional

22 May 2026

Kiran

Very convenient location and helpful staff

Family

10/10

Exceptional

21 May 2026

Cesar

Clean room, staff, Breakfast

Self

8/10

Excellent

21 May 2026

Daniel

I needed a place to crash because my flight was late getting in. This was close to the long term parking I use. It served its purpose.

Self

8/10

Excellent

20 May 2026

XIAOGUANG

N/A

Self

6/10

Pleasant

20 May 2026

Wellington

Ready for a refurbishment

6/10

Pleasant

19 May 2026

Jeffrey

Breakfast was fresh. Charging $20 for parking seemed a bit high. Restaurant was good. Shower never turned off. Workout area was closed

Friends_and_family Family

8/10

Excellent

19 May 2026

Kathy

The breakfast was fresh, the staff friendly and knowledgeable

8/10

Excellent

17 May 2026

Ryan

Everything was ok

Friends

6/10

Pleasant

16 May 2026

Timothy

Hotel is run-down. Needs a refresh - paint, clean carpets, etc. There was mold in the bathroom - not good. Breakfast was not very good.

10/10

Exceptional

15 May 2026

Olymphia

Everything

10/10

Exceptional

15 May 2026

Lavita

Wonderful!

8/10

Excellent

14 May 2026

Danielle

Not bad for a cheap hotel option. Rooms were cleanly although outdated.

Partner

10/10

Exceptional

14 May 2026

Rosario

Very good

Family

6/10

Pleasant

14 May 2026

Joiann

Breakfast was good. The hostess was friendly and maintained a clean eating environment.

The front desk assistant was nice and she made me feel welcome

10/10

Exceptional

14 May 2026

Grzegorz

All good

Self

6/10

Pleasant

13 May 2026

Jo Ann

No waffle maker.

Partner

10/10

Exceptional

12 May 2026

Eugene Oblepias

Convenient

Family

10/10

Exceptional

11 May 2026

yasmin

Staff very respectful

8/10

Excellent

11 May 2026

Jean-Claude

Très bien situé et la navette pratique.

Partner

2/10

Poor

11 May 2026

Daniel

Double booked hotel for the same weekend on accident and staff was not friendly enough very disappointed in all of the overalls service. I would never book again

Family_with_children

8/10

Excellent

11 May 2026

Daniel

I didn't like to pay for parking.

Self

8/10

Excellent

08 May 2026

Diane

Uno's in the bar was a delightful surprise. Visited the original location 50 years ago on last trip to Chicago.

Self

8/10

Excellent

08 May 2026

Zachary

Business

10/10

Exceptional

07 May 2026

Okhouanchay

Room

Friends

2/10

Poor

07 May 2026

Christian

Booked this hotel due to an early flight the next day. Exterior of the building was boarded up from a recent shooting. Inside needs a renovation. Couches in the rooms were ripped up, showers had visible mold, condom wrappers found in the room. Did not sleep in the bedding. Also this hotel is not on the safe side of the airport. Avoid this hotel.

2/10

Poor

06 May 2026

Tarun

Sofa was torn. Very bad condition of the room. Not good. Breakfast was bad

10/10

Exceptional

06 May 2026

debbie

I stayed there 15 years ago and nothing has changed same carpet same bed same everything

Family_with_children

10/10

Exceptional

06 May 2026

Vanessa

Great places very helpful

4/10

Poor

06 May 2026

Andra

I felt like I was in a nice hotel in a third world country. The maintenance was terrible. The sofas in my room and in the lobby had torn fabric. The ceiling in the lobby had stains on it. This means plumbing had leaked....hopefully clean water and not sewer water. As a Certified Infection Prevention and Control Nurse, I know that if the water was clean, these areas can simply be painted. If sewer stains, they need to be replaced. It was difficult to find the one spot in the airport for shuttle pick up and the staff on the phone were not helpful in giving me directions to get there. The pillows on the bed were very thick and hard. I slept without a pillow because I didn't want my neck to hurt in the morning. Breakfast was adequate for giving me fuel, but nothing inspiring. The table had a chip in the veneer-even a touch up with a brown marker would have helped.

Self