Name: Sonesta Simply Suites Chicago O'Hare
Address: 4021 N. Mannheim Road, Schiller Park, 60176, US

6/10

Pleasant

21 Jul 2026

Claire

Decent hotel for the night before an early flight. Would stay again!

Family

4/10

Poor

21 Jul 2026

Tim

The shuttle never came for us at the airport, we arrived at the hotel at 11:15 PM and we’re told our rooms were not yet ready. My room was dirty, greasy countertop and dirty microwave.

Friends

8/10

Excellent

21 Jul 2026

Leonardo

Buen hotel a un buen precio

Friends_and_family Family

4/10

Poor

17 Jul 2026

SOLOMON

Parking was $12.50 per day because it’s close to the airport. I guess that’s o good deal if you’re parking and flying out not O’Hare. I was commuting to work so $12.50 to park my car while I slept 25 feet away was not an amenity, it was extortion.

I’ve stayed 4 months at the Sonesta in Libertyville and it’s fantastic. I booked this one by mistake and would have lost $105 to cancel and reschedule at Libertyville. If I had known about the parking, I would have.

Upon check-in, the room had less than half bottles of shampoo, conditioner and body wash. C’mon now! Fill those bad boys up between stays. You can afford it. Use the parking money!

You have to request pots/pans despite the room claiming it has a “fully equipped” kitchen.

When I took my dirty linens down for clean, they were out of dish towels. When I went back a second time they wouldn’t replace a dish towel without me providing a used one. Seriously?!?! Is dish towel theft that rampant??? So I dried off my plates and bowls and silverware with paper towels. C’est la vie.

The coffee maker did not work the entire 9 days I was there. This is also listed as an amenity. It was just a complete let down after staying at the Sonesta in Libertyville. The airport Sonesta does have more television channels so I was able to watch The House of Dragon.

Anyhow, it proves that not all hotels are created equal, but also proves that not all Sonesta Suites in the Chicagoland area are created equal.

Self

6/10

Pleasant

16 Jul 2026

Courtney

Arrived around 9pm and had to wait until after 10 to get into a clean room.

Self

2/10

Poor

16 Jul 2026

Michael

Horrible hotel, manager is even worse

Self

2/10

Poor

15 Jul 2026

DAERONG

그렇게 깨끗하지ㅜ않음

10/10

Exceptional

13 Jul 2026

Roger Edgardo

It was a great experience.
Thank you

Self

2/10

Poor

11 Jul 2026

Natasha

I booked a room June 20th at 1:00 am going into June 21st and I was told check in was not until 4:00 pm June 21st however I had to be at work at 3:00 pm and i canceled the room and I thought that would be it. Come to find out the staff put me in as a NO SHOW and I was not able to get a refund and the room was never cancelled 😡 the staff was very inconsiderate and rude telling me it was nothing they could do and I just lost out on my money. Thank God Expedia understood the situation and gave me a refund for being a valued customer!

6/10

Pleasant

09 Jul 2026

Keith

The front desk worker was very good even thought there was a long line of people waiting to check in and she needed help she remained very pleasant and hospitable

Self

8/10

Excellent

03 Jul 2026

Lisa

Room was clean. The staff was friendly. They offered free airport shuttle 24 hours, which worked great for an early morning flight.

Self

10/10

Exceptional

01 Jul 2026

Charlene

Both my daughter and I were pleasantly surprised by the courteous and helpful staff. They were great. Also the suite was nice and had a spacious living area.

Family

8/10

Excellent

01 Jul 2026

Margie c

The room where clean and the stuff was really helpful

Partner

4/10

Poor

30 Jun 2026

Burcu Halise

The room was alright but it wasn't properly cleaned.

Self

4/10

Poor

30 Jun 2026

Danielle

The staff at this hotel is wonderful, however, they are terribly understaffed. Things were missing from the room, like the iron and the laundry basket, 2 of the 4 bathroom lights were blown out,. The kitchen sink handle was broken, the mattress of the pullout couch was beyond stained (multiple brown stains), there were no sheets or blankets for the pullout and the living room ceiling leaked onto the couch and table. The staff fixed and replaced what they could, and offered to switch my room. The hotel could use an upgrade for sure, but they get 5 stars for staff effort.

Family_with_children

6/10

Pleasant

29 Jun 2026

Yudha

Hotel looks tired, carpet in the hallway was dirty and appeared to be left without being vaccuumed regularly. Lights above the mirror in the bathroom did not have any switch, therefore they were useless. Room felt dark with no adequate lights. The only good thing about this hotel is close distance to O'Hare and it provides shuttle services to the airport.

Self

4/10

Poor

28 Jun 2026

Carolyn

I called from the airport multiple times selecting 1, 2 or 3 and back again. To get a shuttle. I had been traveling all day and had wheelchair assistance. I had to hire a taxi and I was frankly concerned as it took him forever to figure out where we were going.
It was 2-3 am British time & I was exhausted. All I wanted was a clean bed, bathroom and a cup of coffee. There was no breakfast by the way. I high tailed outta there as soon as I had showered and went to the airport. I would never go back. At least it was clean.

Self

8/10

Excellent

27 Jun 2026

lauren

They needed to replace the microwave in the room. It kept beeping so we unplugged it. Other than that, everything else was fine.

Family

6/10

Pleasant

25 Jun 2026

I Yun

AirPort shuttle bus is great.

Self

8/10

Excellent

25 Jun 2026

Eileen

The grills were very convenient and easy to use.

Self

6/10

Pleasant

24 Jun 2026

Kristof

For just quick overnight near O'Hare it was OK.
Older property but at least in my room everything worked. Bed was comfortable, room was reasonably clean, so it served the purpose for overnight.
It has 24 hr shuttle, but the wait for pickup at the designated gate was quite long, over 20 minutes. The property advises to order the shuttle at least 30 minutes ahead of the time you need to be at the airport.
The price was attractive and location near the airport is a plus.

Self

2/10

Poor

24 Jun 2026

Malek

This was by far the worse experience that I had during a layover. I booked this hotel during a layover. When I arrived I was told there was a full house and had to wait for a room to become available and cleaned in order for me to check in. Giving that the reservation was made well in advance I was so confused as to how they did not have a room ready for me upon arrival. I would certainly not be returning.

Self

2/10

Poor

23 Jun 2026

Wallea

Very smelly room and staff was not accommodating at all!

Self

8/10

Excellent

22 Jun 2026

Marley

Suite was nice, staff were helpful. Nothing special but the shuttle was convenient. I would stay here again.

We stayed here the night before our flight and parking was $10 per night when we stayed, $17 per night while we were gone.

Partner

8/10

Excellent

22 Jun 2026

Mark

Pretty quick check in and out for a quick overnight layover at ORD. The lack of a working coffee maker in the lobby was a disappointment for our very early morning departure.

Friends

8/10

Excellent

20 Jun 2026

Cynthia

Older hotel, but relatively clean and very quiet. The refrigerator in my room was rattling and the staff very graciously moved me to a different room. Convenient on-demand airport shuttle. Helpful, friendly staff.

Self

8/10

Excellent

20 Jun 2026

Anand

Room service shall attend cleaning the room daily. We were expecting that it will be done without asking as we have not posted the DND tag on the door.

Family_with_children

6/10

Pleasant

19 Jun 2026

Melani

Strange smell. The kitchen area was dirty

4/10

Poor

18 Jun 2026

DOMINIC

Pro's...good water pressure. large room.
Con's...filthy...popcorn and other assorted debris in the hallways. Not cleaned for the duration of my stay. Room wasn't clean. Had to exchange towels at reception. Nothing like the reviews online. Just the opposite. Do not recommend.

Partner

10/10

Exceptional

18 Jun 2026

Elaine

Liked the room, size, space for two was more than adequate. Staff was great- but room had broken recliner, curtains needed to be hung properly and bathroom door had
Very dirty finger prints. Everything else was clean and ready for use. Microwave was broken but replaced on day 3 of our stay.
10 for Quiet! Never heard another guest !
Hall carpet was often dirty and garbage recepticals in hall often full. But were quickly emptied. Nothing was offensive but it was not a 10 rating. Thank you.

Partner

2/10

Poor

16 Jun 2026

Miguel

I didn’t like it. I lefts the first night because of how dirty it was. I will never use Expedia again. Their rooms smell like smoke. You guys took my money and never gave me a refund. And didn’t fight for me. This is the last time I buy anything from Expedia. Very very disappointed on how I got treaded.

Friends

2/10

Poor

15 Jun 2026

Rosangela

The property was very dirty in the room smelled of mold and mildew, the sweets. The cabinets were broken. The sinks were stained. I will say, though that the bathroom was nice. The mattresses were not comfortable, and neither were the pillows and one of our rooms had to be moved two times due to lack of cleanliness and a very foul smell

Friends_and_family Family

2/10

Poor

15 Jun 2026

Diana

I didn't stayed at the hotel they cancelled my reservation

Family

10/10

Exceptional

15 Jun 2026

Michael

The staff, the staff, the staff..... Without this crew orchestrated by GM Karen, this place would of lost a lot of business due to the events of the past week... including working with me to resolve my issues, which may have been frowned upon by upper management. Regardless... This an an ohare airport extended stay hotel. Treat it and your guests as it is one. I can go stay anywhere for 800 a week... But I'm happy here for as long as I need to be here.... Fix the coffee machine... For the employees mainly... I brew my own everyday... Dunkin donuts... It's my thing.. however not everyone has the time or the luxury to do so, especially the employees... God for bid we take care of those who take care of us... Reward these people they deserve it... I have no complaints...

Self

6/10

Pleasant

14 Jun 2026

terri

I arrived about an hour before official check in time and was told there was a Rule that they couldn't check in anyone before 4pm. The lobby is small & there was no place to sit so many people were just sitting in front of the building making it look like a corner hangout - not a good look. Most hotels will at least check whether a room is available. The front receptionist got into several disagreements with guests while I waited.
The room was very dated & needs updating.
There was only 1 face towel & 1 bath towel in the bathroom. The TV remote felt sticky
Good points: Parking was available & easy. Elevators worked. Air conditioner worked well. Pillows were comfortable. Room was quiet & I didn't hear outside noises

Self

4/10

Poor

14 Jun 2026

Marwan

I was traveling after a very long flight and, upon arriving at O'Hare Airport, I was informed that my connecting flight had been canceled due to weather. Since I needed a place to stay overnight, I booked a room through Expedia.

What made the experience frustrating was that after arriving at the hotel, I had to wait approximately 2.5 hours for my room to be cleaned and made available. The lobby was extremely crowded, with very limited seating, and my son and I ended up sitting on the floor while waiting.

Since the hotel accepted my reservation through Expedia, I expected that a room would be available within a reasonable timeframe. After a long day of travel and an unexpected flight cancellation, the extended wait and lack of accommodations in the lobby made an already stressful situation much worse.

Family_with_children

6/10

Pleasant

12 Jun 2026

Fayola

Staff was friendly and understanding. Had a maintenance and cleaning issue with first room and I was moved immediately upon notifying the staff. I do wish cooking supplies were larger. I did appreciate the kitchen and proximity to airport.

Family_with_children

10/10

Exceptional

12 Jun 2026

Gwendolyn

It was convenient to the airport. That was my purpose for using it.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Ma Angelica Joyce

The room was clean enough, bed was very very comfortable! And location was great!

Partner

2/10

Poor

10 Jun 2026

HENRY J

People need to not rates properties an 8 when they are not even clean. Anything that is dirty, dingy, and has broken faucets and televisions that don’t work, are 3s or 4s. The average hotel, let’s say a Holiday Inn or something along those lines are 6s or 7s. The 9s and 10s should represent the best places in the world.

This hotel was not that. There was hair on the floor, the television was broken, the carpets were dingy as were the walls. The owners of this property are clearly running it into the ground. The shower faucet was broken, the toilet seat was loose, the towels were subpar, the tub needs to be scrubbed.

This place has clearly been franchised out to an owner or owner group that is running the property into the ground. I guess I should add Sonesta to my must avoid list.

Self

2/10

Poor

10 Jun 2026

Linda

I was turned away and told that they couldn't find my reservation. I had to sleep at the airport. I waited two hours from them to clean a room and then they turned me away. They blamed it on hotels.com

10/10

Exceptional

10 Jun 2026

Michael

Everything was absolutely awesome for me...... Unfortunately, for many others their check in may lasted upwards of 8 hours... An ugly, painful 8 hours... I witnessed it with my own eyes... Many others as well... The poor staff didn't deserve that nor did other guests with rooms. You know a bed, food, shower, toilet.... All that fun stuff especially, after you've been charged for it and are stuck in this pickle that greedy ass owners want to save a buck... Kudos to Karen for getting it resolved quickly... And her staff... Reward them.... Maybe reward all the guests that experienced it..... Shame on you...

Self

2/10

Poor

09 Jun 2026

Pam

My flight was cancelled and I booked a room through Expedia only to show up and have to wait 3 hours because my room wasn’t ready. Didn’t get into a room until 2am and the price wasn’t cheap. I don’t know why they would continue to take reservations if they couldn’t accommodate. I was not the only one waiting, there were about 15 others. The only positive was the free airport shuttle and the gentleman at the front desk was great . They also charged me $28.00 for a toothbrush and toothpaste and a bottle of water. Horrible experience do not go here .

Self

6/10

Pleasant

09 Jun 2026

Brittany

Bathroom toilet clogged up twice at 3am and 4 am it was awful. Reached out to the front desk about getting a plunger and having him come up to fix the toilet and he told me to come downstairs and get the plunger from him and bring the plunger back after I got done unclogging the toilet, which nothing was in the toilet with water.

Self

2/10

Poor

09 Jun 2026

Colleen

Sat on the floor in the lobby for over two hours, until 1am, waiting for staff to clean rooms and check guest in.

Self

10/10

Exceptional

09 Jun 2026

Kay

Nice staffs.

Self

8/10

Excellent

09 Jun 2026

Michael

The hotel is conveniently located. It is close to the airport. The room is spacious and has a kitchenette. Everything was clean.

Partner

10/10

Exceptional

09 Jun 2026

Daysi maria

Fue muy Buena estadía sólo que los 11 Días estuvimos allá nunca nos fueron a limpiar

Partner

6/10

Pleasant

09 Jun 2026

Jodi

Room was clean. Small things in disrepair, however, the staff were helpful and kind.

Self

10/10

Exceptional

06 Jun 2026

Jessica Valdez

Loved it cause it was well kept and just an over all chill atmosphere

Self

10/10

Exceptional

05 Jun 2026

Paul

Karen and her staff are awesome! I love staying with them.

Self

8/10

Excellent

05 Jun 2026

Tyler

Good laundry room, clean room

Partner

10/10

Exceptional

05 Jun 2026

Walter

Everything was great really enjoyed my stay.

10/10

Exceptional

05 Jun 2026

Michael

Everything is great

2/10

Poor

04 Jun 2026

Gracie

I booked this hotel through Expedia about a month before my actual trip. We arrived early and was told it would be $55 to check in early, we denied the offer and came back later that night. I guess during the day the card on file didn’t go through and instead of calling me personally to ask about the card or maybe ask for a different one to put on file…they COMPLETELY canceled my reservation. When arrived back that night, they had no idea about me or my room. They also tried to say “they were sold out for the night” but after about 20-25 mins of “looking” they found us a room. My original stay for two nights was $290. They ended up charging me that exact price for ONE night! I had to get another hotel for my second night. On top of all of this, when we checked into our room, there was dirty plates in the sink. Overall I didn’t appreciate the attitude from the staff, they were useless and not helpful at all. Don’t waste your time here…stay at the Hampton literally right down the road, it’s much better anyway!!!!

Friends

2/10

Poor

04 Jun 2026

Joel

Couldn’t book at the front desk

4/10

Poor

04 Jun 2026

Zoe

no electricity

8/10

Excellent

03 Jun 2026

Kathryn

Close to O’Hare. Shuttle service was great and room had everything needed for an extended stay.

Self

2/10

Poor

03 Jun 2026

J Louis

The room temperature was 66 degrees upon arrival; I turned on the Heat, it was still cold air and 66 degrees; I turned the thermostat OFF!
The cold 🥶 air kept right on blowing all night long 🙄

PLEASE FIX YOUR THERMOSTAT ‼️‼️‼️‼️

Self

6/10

Pleasant

02 Jun 2026

heidi

My room and bathroom was not as clean as I expected.

Self

10/10

Exceptional

02 Jun 2026

Paul

Karen and her staff do an excellent job always!

Self

10/10

Exceptional

01 Jun 2026

Louis

Clean room Laundry

Partner

4/10

Poor

30 May 2026

JaNylynn

First arrived checked in and given keys to a room that didn’t work. Went to rescan them still didn’t work , they tried master key and still couldn’t get into the room paid for. They gave me a replacement where this room had a bad smell, broken chair, and broke ice maker.

Partner

6/10

Pleasant

29 May 2026

Shun

The worst stay among diff 5-6 stays in this hotel.
1. Room key out of order. (NOT JUST OUR ROOM) Was told to ask a front desk to lock & unlock the room whenever gets in &out. After negotiation, they finally give me the so- called Master Key, and if it was lost, will cost us $50
2. Coffee machine was out of order the whole week???
3. The tephlon pans were badly scratched & toxic to human health.
4. Toilet was flooded every time stayed( no exception this time) Was given a plunger to self helped everything. Put up with it bc of the cheap price but this time was charged over $170+ tax which ttl to over $1000 with parking foe less than a week.
Totally not worth the price, in my humble opinion . No improvement whatsoever . Outdated facilities and outdated overall. Won't consider it again if it's not under $100 or lower.

2/10

Poor

29 May 2026

arvind

Not a particularly good hotel to stay, but if you are desperate to find a place to stay for a night, as we were, it is not too bad.

10/10

Exceptional

26 May 2026

Louis

Well stocked Kitchen. Place was clean . Building was quiet. Price was good.

Partner

6/10

Pleasant

26 May 2026

Shelley

Property is what it is. A bed by the airport. It is a bit tired and needs some updating, but the bed was comfortable and the room was clean. Thermostat for the a/c was nonfunctional but the temp was ok where it was set. My biggest gripe is that they allow you to park and fly, but only with a hotel stay prior to the travel. If I had known this I would not have booked this property, as I needed parking for travel prior to the hotel stay.

Partner

6/10

Pleasant

25 May 2026

Shirley

This hotel is just okay. It’s convenient to airport, however most of the furniture is outdated. Especially the heater/ac which kept up loud noises all day and night. Thermostat on wall did not work! The tv’s and chairs were also old and worn. I would not choose this for an extended stay.

Self

8/10

Excellent

25 May 2026

Kathryn

Convenient location, close to O’Hare airport and it offers a shuttle service

Self

6/10

Pleasant

25 May 2026

Jeff

Directions for the airport shuttle need to be improved!

The directions say to call, then wait for the shuttle at the hotel shuttle pickup area

2/10

Poor

24 May 2026

Yasmine Star

This place was a mess don't waste your money

10/10

Exceptional

24 May 2026

Ezra

These are great rooms for an airport stay

Self

6/10

Pleasant

24 May 2026

Drew

Upon arrival, the lobby door was locked and required a room key to enter. The curtain was drawn at the office window so I knocked and they buzzed me in. Check in was cumbersome even though I had already secured and paid for the room. The attendant kept saying there were no rooms available and required help several times. The tiny lobby was shabby and the elevator felt like an oven. The room itself was clean and served the purpose. Ceiling cracks were visibly caulked several times over which left a “ lipstick on a pig” impression.

10/10

Exceptional

23 May 2026

Kim

The shuttle is a little iffy. Give yourself extra time since they have to call for it

10/10

Exceptional

21 May 2026

David

Lots of nice amenities were included in the room. Bathroom was large with good water pressure. Staff was very helpful and compassionate after a rough day.

Self

10/10

Exceptional

20 May 2026

Thanh

Clean room, amazing staff , a lot of parking

Partner

10/10

Exceptional

20 May 2026

Michael

Everything was excellent

Self

10/10

Exceptional

20 May 2026

Chad

I would live here.

Self

6/10

Pleasant

20 May 2026

Abraham

No garbage can in the restroom. Broken pump on the soap bottle in the bath.

Self

6/10

Pleasant

20 May 2026

Rachel

The bed was comfortable, which is about the best I can say. The lobby smelled. The elevator was dirty. The hallway smelled and the carpet looked dirty. Inside the room, the sink had a huge crack in it. The toilet had rust stains. The mirror was losing its reflection on the bottom. If you only need a quick night to get to the airport, it worked fine, but I would not stay here for any length of time except that the price was good.

Self

2/10

Poor

20 May 2026

Sungho

Very old and not clean

Partner

2/10

Poor

19 May 2026

JENNIFER

Genuinely the worst hotel I have ever stayed in by far. The toilet broke on our second night and when we went downstairs we were met with the most unhelpful

6/10

Pleasant

19 May 2026

Monet

May 18, 2026, between 8:30 PM and 9:00 PM.Had to get a hotel after not being able to get home, and the experience only added more stress to an already difficult day. The shuttle driver was very rude when I asked questions just to make sure I was getting on the correct shuttle for the hotel. He was dismissive and told me to “just get in and close the door.”

Unfortunately, things did not improve once I arrived at the hotel. The front desk employee was also unpleasant and unwelcoming. After a stressful travel day, the last thing guests should have to deal with is poor customer service. Both employees made an already frustrating situation even worse

6/10

Pleasant

19 May 2026

Staci

Staff was very helpful and friendly upon arrival and departure. Airport shuttle taken care of quickly and smooth transfer. Property is older but nice for closeness for quick night to airport. Bed comfortable.

Family

8/10

Excellent

19 May 2026

Gian

Clean room

Friends

8/10

Excellent

18 May 2026

Vanessa

We had the queen size studio. Usually we have good accommodations. This tome it was off. There weren't enough utensils, one fork, one spoon, no paper towels. We had to purchase these items to enjoy our meals. We go here as our staycation weekends.
Staff has always been professional. The hotel has always been clean as well.
For some reason, our room looked as if it hadn't been vacuum, we I was finding small items around the room under the table, the edge of the bed.
But overall, we enjoyed our weekend.

Partner

8/10

Excellent

18 May 2026

Richard

Good parking. Nice staff.

10/10

Exceptional

18 May 2026

VINCENT

Friendly and helpful staff, free shuttle to and from the airport, plenty of room, comfortable bed. There is a gym and a laundry facility, which I did not use but appreciate were available. Only a minor complaint: I noticed an odor on occasion. Could have been somebody else cooking, and I quickly got used to it, but it was noticeable. I'd stay again and recommend.

Self

2/10

Poor

17 May 2026

Eianna

Not clean at all the hotel looked very old-fashioned and poorly maintained. I was also told by the front desk that I would not be receiving room service, which I didn’t understand considering how much I paid for my stay.The room was extremely dark, and one of the light bulbs was broken. I asked the front desk if someone could replace the bulb and improve the lighting because the room felt very dull. I was told someone would come the next day, but no one ever did. There were also several maintenance issues in the room. Underneath the sink, there was orange material glued to the bottom, cables were hanging out of the dishwasher onto the floor, and the kitchen sink had a bad leak. The shuttle service they advertise was also very disappointing. When I arrived at the airport, I called for the shuttle and was told it would take about 30 minutes. After waiting over 2 hours with no shuttle, I became so frustrated that I had to call an Uber myself. On my last day, I did use the shuttle to return to the airport, but the driver was extremely rude. He kept saying he had never heard of my airline and told me I needed to figure out which terminal to go to, even after speaking to his boss over the walkie-talkie. It seemed unreasonable that he did not know the airport terminals as a shuttle driver. To make matters worse, after dropping off another couple, the driver failed to fully close the back doors of the Sprinter van before driving away. My suitcase fell out onto the road

10/10

Exceptional

16 May 2026

Lauren

Clean room. Polite staff.

Partner

10/10

Exceptional

15 May 2026

Michael

Superb.... 💯

Self

4/10

Poor

15 May 2026

Matthew

Look elsewhere. Even if it costs more, I wouldn't recommend staying here. Parking was fine, but that's pretty much where it ended. Walking up to the entrance and we saw two guys smoking \"something\". The check in staff wasn't friendly and looked annoyed that they had to do their job. I'm not sure if these double as apartments, but there were people milling around who looked like they were living there. Our room wasn't \"dirty\", but it had seen many better days. The kitchen would have been a nice touch, except everything was just, yuck. Plus, only a single fork was in the drawer. The pull out bed arguably the worst I have ever felt. Two sheets of cardboard would have been more comfortable. The bathroom was clean, but desperately needs some love. Cracked tile, water stains, etc... The bed in the bedroom was better than the pull out, but not by much. Worst night of sleep I've had in ages. Overall, don't waste your money.

Friends_and_family Family

6/10

Pleasant

14 May 2026

David

Fine for a good night's sleep. Furniture fabric had a hole worn in it. Evening staff was cold. Morning staff was a bit nicer. Hotel is no frills.

10/10

Exceptional

12 May 2026

Jessica

Room was nice and clean. Very welcoming.
The area was quiet. I felt safe.

The only bummer was the garbage disposal was not working and the entryway light in the room was burnt out. The guest services offered to have maintenance fix things ASAP or switch me to another room - my choice.

The front desk was very helpful. The shuttle drivers were excellent; they even lifted my luggage in and out of the shuttle bus for me. This was a huge help due to the low back pain issue of which I was suffering.

I would stay here again!

Self

10/10

Exceptional

12 May 2026

Patricia

The night clerk was rude when we phoned at 2AM to be picked up. We were 2 minutes from pick up point. She told us to call back when we were there and hung up. It was 2 AM!
Day staff was awesome.

Partner

10/10

Exceptional

11 May 2026

Lamont

Clean and quiet

10/10

Exceptional

11 May 2026

Douglas

Thank you

10/10

Exceptional

10 May 2026

Shawna

Room was perfect, the staff was incredibly helpful with parking and dining recommendations. Easy on and off the highways to commute.

Friends

6/10

Pleasant

10 May 2026

Susan

Staff and shuttle service excellent. Stained old furniture and mold infested carpets need replacing.

2/10

Poor

08 May 2026

Samantha

The room was filthy. I had my toddler with me and it was not at all to a standard where they could play. The bed comfort was awful and the pillows smelled terrible. The AC didn’t work and we desperately needed it and nobody could help us. The AC fan whistled all night so nobody slept. Literally the worst place I have ever stayed and I have to stay by the Chicago airport every other month or so. Never again.

Friends_and_family Family