Sonesta Simply Suites Chicago O'Hare

United States , Chicago - IL
SCHILLER PARK, 4021 N. Mannheim Road
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Tierra

Easy to find

10/10

Exceptional

07 Mar 2026

Sonia

We came in for 1 night stay. So perfect for the price. Friendly staff. Clean room. Quiet area. No complaints.

Partner

10/10

Exceptional

07 Mar 2026

Cynthia

I loved how welcoming my suite was after a long day waiting for a plane.

Self

4/10

Poor

07 Mar 2026

Mario

Room was not properly cleaned. There was left over food in the pantry. There was a sticky residue left in the cabinets. The property had a smell to it, not sure what it is but it’s not a clean smell. The restrooms have zero space for personal hygiene products. Finally, the TVs were maybe the first 32” flatscreens to ever be made. I know it’s the soonest but cmon. Oh, and they charge for parking.

Self

10/10

Exceptional

06 Mar 2026

Bettina

Room was big and cleaned and friendly staff

Partner

10/10

Exceptional

06 Mar 2026

Michael

Everything was great

Self

6/10

Pleasant

05 Mar 2026

Madison

Airport shuttle was convenient

2/10

Poor

04 Mar 2026

The sofa bed was not comfortable at all. The office chair in the room was literall all ripped up. Hand soap pump did not work.

Family

8/10

Excellent

04 Mar 2026

Stacy

Room was very clean.

Partner

6/10

Pleasant

04 Mar 2026

Matthew

Airport shuttle was hard to find. Not well marked at airport. Also shuttle does not have hotel name on it. Very confusing.

6/10

Pleasant

03 Mar 2026

Traci

Was nice since I had a early flight and they are one of few hotels with 24 hour shuttle but can back to my catalytic converter stolen off my car, interesting part is my car was parked almost in front of the entrance of the hotel. So not sure how that was possible. And I love 2.5 hours away.

So beware of that!

Friends_and_family Family

8/10

Excellent

02 Mar 2026

Lawrence

Needs renovation

Self

10/10

Exceptional

02 Mar 2026

Juan

Is ok

Family_with_children

4/10

Poor

02 Mar 2026

Don

The foldout mattress on the sofa was not comfortable. The was a broken chair not replaced. Other than that the staff were awesome.

Family

2/10

Poor

01 Mar 2026

Rosa

Room assigned was not cleaned up bed was not made up. Hallways smell terribly. Towels old and dingy.

Self

6/10

Pleasant

01 Mar 2026

Khosrow

The hotel is a bit old. The bed is ok, too soft for me. There is nothing outside of the hotel. For staying 1 night before our early flight is fine.
The instructions for the airport shuttle should be more clear. We didn’t know Park N Jet is a parking lot. By the time we got there, we told the driver that we are going to the hotel. He was angry that we didn’t told him ahead.

10/10

Exceptional

01 Mar 2026

Terra

The staff was amazing. The room was solid, spotless, and spacious, and lots of opportunity to live there and cook your own food. If you have a long stay, the pillow is in the bed were comfy, and the view was nice. What day there again

2/10

Poor

01 Mar 2026

Mikula

First room given had not been cleaned. Bedding still on the floor. Second room was clean enough to sleep in my clothes.
The key fabs were not working. So in order to get in/out of room, needed Front Desk staff to accommodate that. Felt like a teenager.
Hotel had a terrible cigarette smell. Overall disgusting experience.

Pet

6/10

Pleasant

01 Mar 2026

Rachael

A bit noisy for traffic on street

6/10

Pleasant

28 Feb 2026

Cassandra Maureen Stephanie Yvonne

Not what I expected! But you get what you pay for!

10/10

Exceptional

28 Feb 2026

Rose

Clean rooms and helpful staff

2/10

Poor

27 Feb 2026

Sierra

The shuttle driver that Sonesta uses that took me to the hotel was absolutely horrible. Completely rude and rushed me unlike the other guests. I was very kind and polite but he acted short and very cross with me for no reason. It got so bad to the point where I snapped back & then when I was dropped off, he tried to be polite to me but at that point it was already too late. That was the start to a terrible stay here. Upon arriving, I was told that even though I pre-paid, I had to pay a $150 deposit which I never received an email for even though the front desk staff told me they send out emails about the deposit before arriving. Again. I never received that email. The room I had looked clean when I walked through the door, but the kitchen area was gross and the trash cans both in the room & the bathroom hadn’t been emptied from the previous person staying there. There were food stains and reside still left on the utensils and on the cabinets, stains and hair all in the bathroom and a blocked up toilet that I told staff about, but nothing was done to rectify the issues. The only good thing about this stay was me leaving. I will never recommend this place to anyone and will never come back.

Self

2/10

Poor

27 Feb 2026

Caroline

Terrible customer service! My flight was unexpectedly canceled, and I had to rebook my trip. I tried calling the hotel many times and could never reach anyone. When I finally did, they told me to contact Expedia.
Expedia then tried calling repeatedly and also couldn’t get through. Three days before my trip, they finally reached someone, asked about a refund or credit, and the hotel staff said “no” and hung up.
I will never book with Sonesta again. No guest should have to deal with this level of unresponsiveness.

10/10

Exceptional

27 Feb 2026

Nixon

Love this Hotel, ver clean

Self

6/10

Pleasant

26 Feb 2026

Cecilia

Staff was really nice, hotel is nice but is not clean

Partner

10/10

Exceptional

26 Feb 2026

Joseph

The room was nice, and clean, and the staff was very nice!

2/10

Poor

26 Feb 2026

Edmon

Hotel

10/10

Exceptional

26 Feb 2026

Stacy

The woman at the front desk was so sweet and polite. I booked last minute due to a cancellation and had no stress because of this hotel.
Room was super clean.

Self

10/10

Exceptional

25 Feb 2026

Anthony

Staff was absolutely amazing. Karen is a joy and the most accommodating person I think I’ve ever met. I was in Chicago for an interview and I was nervous to get the job knowing I’ll be moving to Chicago, but after my stay I’m happy to move to Chicago if everyone has half the personality and disposition as Karen. I honestly thought Karen was the owner because she showed so much care. Property was also extremely clean with no issues there either. Would definitely stay here again.

Self

8/10

Excellent

24 Feb 2026

Karin

Room was clean. Front desk lady is wonderful. It was good stay despite its location and lack of amenities. I will stay there again.

Business

10/10

Exceptional

24 Feb 2026

Kunihiro

Wide and clean room, Good staff. I will repeat.

Self

10/10

Exceptional

24 Feb 2026

Naquiaja

Clean room airport shuttle

4/10

Poor

24 Feb 2026

Madison

There was a condom wrapper on the floor next to my bed, and you could tell that the

10/10

Exceptional

23 Feb 2026

Federico

Room was clean staff was friendly, shower needs to be upgraded also bath water was not hot enough

Partner

10/10

Exceptional

23 Feb 2026

Sydney

Had a good experience at this hotel. Close to the airport, shuttle included, gas station for food and snacks were a few steps away, easy check in- the lady was nice. Only complaint is that our floor/room did smell like someone chained smoked in there for years. But I would definitely recommend this place, the pros outweigh the cons.

2/10

Poor

22 Feb 2026

Mathew

The room was decent but the staff was awful. The shuttle to the airport was unsafe. I would never stay here again.

2/10

Poor

22 Feb 2026

Mathew

The room was decent but the staff was awful. The shuttle to the airport was unsafe. I would never stay here again.

2/10

Poor

22 Feb 2026

Stu

The number for the shuttle confirmed that the shuttle stopped running at 11:15pm so had to call a taxi to the hotel. The Taxi went to the wrong Sonesta Suites and when we arrived we were told that the shuttle was available but it was a third party and didn't have the name of the hotel on it. When we asked if the shuttle could take us to the correct hotel, only 7 minutes away, we were told \"no\". The person at reception said she would call us a taxi and it would take ten minutes. We waited 25 minutes and finally took an Uber. We asked if the hotel would reimburse us for one of the taxi or the Uber, we were told \"no\". We ended up arriving at the hotel close to 2am with a 6:45am wake up call. We ended up paying for a 4 hour and 45 minute nap and paying an additional $30+ for the taxi and Uber. The ONLY reason we booked this hotel was because it was close to the airport and offered a free shuttle. That was a complete waste and we could have stayed at a higher quality hotel, closer to the airport and for less money had any part of the ad or confirmation stated that the shuttle was still running and that how to identify it.
Overall, it was extremely disappointing and costly for a low quality room with poor service. I will highly discourage anyone from staying with this hotel chain.

Partner

4/10

Poor

21 Feb 2026

Michael

When I walked into my room, I was greeted by the smell of cigarette smoke, and in the bathroom there was a used washcloth on the edge of the sink.

Self

10/10

Exceptional

18 Feb 2026

Dale

The staff was friendly, the room spotless and the airport shuttle was on time and made making the flight from O’Hare a breeze.

Partner

8/10

Excellent

18 Feb 2026

Wanda

Quality stay for the price and proximity to O’Hare! Staff friendly & assistive. I’ve stayed several times. At times there is no coffee for your room pot or no decaf in the lobby. The bonus is there is a donut/sandwich shop next door along with a 24 hr gas station with convenience items.

Again, fabulous value for the cost!

2/10

Poor

17 Feb 2026

Mark

The price was cheap, so were the accommodations. The TV was tiny, and the hotel was a little run-down. Did not look as nice as photos. Bed was decent. The recliner was broken. Luckily it was just a quick overnight before heading out of the country.

Self

6/10

Pleasant

17 Feb 2026

OSEBHAJAJEME

room was dirty. bed was dirty. har on sheets, gum wrap by the bed. rug stale. wet rug smell

Self

6/10

Pleasant

17 Feb 2026

Yuliya

Older hotel but functional. The hotel misrepresented their parking arrangement - on the summary it says that “self parking available” - but it does not mention that payment is required. Only if you go into minute details you can find that it is paid parking.

10/10

Exceptional

17 Feb 2026

Hugo

Love using Expedia very essential for booking flights and simple to navigate. I'll recommend it

4/10

Poor

17 Feb 2026

Marcus

The room had a stale odor, it was too hot. The furniture was stained and worn. I’ll never go back.

Partner

6/10

Pleasant

16 Feb 2026

Anthony

Staff was friendly and polite however there was issues with the room

Business Self

10/10

Exceptional

16 Feb 2026

Frederick

Very nice place. Had issue with hits water but it was resolved

6/10

Pleasant

15 Feb 2026

Anthony

Staff was friendly, and room was comfy my only issues being the TV was at the lowest brightness possible making it hard to use and the ac when turned to a hotter temperature would only blow said temperature for a few minutes then runncold.

Partner

6/10

Pleasant

15 Feb 2026

Yessenia

The room is outdated, the carpet smelled like cigarettes. The tub did a squeaky cracking sound every time you stepped in.

Leisure Partner

8/10

Excellent

15 Feb 2026

Jeffrey

Shuttle to O’Hare airport. Clean room.

8/10

Excellent

15 Feb 2026

Mark

Great front desk people. Room was quite and clean. I only stayed pre-flight but was pleased with my stay. I would have liked a bottle of water in the room.

Business

10/10

Exceptional

15 Feb 2026

McQuill

Room wasn’t not really cleaned, sheets had stains

Leisure Family_with_children

10/10

Exceptional

13 Feb 2026

Jackie

The room was very comfortable and clean

8/10

Excellent

13 Feb 2026

Luis

Yes

10/10

Exceptional

13 Feb 2026

Krystal

Room was clean and staff were great!

Business_and_leisure Self

8/10

Excellent

11 Feb 2026

Lauren

Pros: Large room, clean, good location

Cons: Noisy between cars outside, people and dogs in the hall, the fan going on and off and what I believe was the refrigerator making a strange noise now and again.

Overall, for the price I paid, it was a good stay.

Leisure Self

10/10

Exceptional

11 Feb 2026

Monica

Everything was good

Business

10/10

Exceptional

10 Feb 2026

Olivia

Great place

6/10

Pleasant

10 Feb 2026

zaynah

mostly the room was fine, bedding and towels were clean. however, the rest of the room was questionable. several body hair and PUBES all over the bathroom, on the toilet, counter, surfaces, shower walls, etc. the microwave was FILTHY, with dried food bits everywhere. even found a cut toenail on the bedroom counter.

Leisure Partner

10/10

Exceptional

08 Feb 2026

Norberto

Clean room. Friendly staff. Update our appliances in the room.

6/10

Pleasant

07 Feb 2026

Robert

Bed was not comfortable.

Business Self

8/10

Excellent

07 Feb 2026

Jaxyon

The room was wonderful and clean, the staff was very friendly and helpful, the shuttle service was incredibly helpful and convenient, I'm still waiting for my deposit back but otherwise I had a wonderful time, and I'm sure that's just taking a bit of time to go through

Leisure Self

10/10

Exceptional

06 Feb 2026

Ray

Everything and everyone is great here.

Leisure Partner

8/10

Excellent

06 Feb 2026

Rene

Room was clean, friendly staff.

Self

2/10

Poor

04 Feb 2026

Damian

They would not honor the reservation for an under 21 person. They would not refund our money either.

10/10

Exceptional

03 Feb 2026

Damian

Staff was friendly. Room was clean and spacious. 24 hr shuttle was convenient

6/10

Pleasant

03 Feb 2026

Margaret

I have stayed at this hotel for many years. This time the room was not as it has been in the past-sink was clogged in bathroom-microwave did not work and the two little coffee packages were given for a large pot. No styrofoam cups in room for coffee. Staff was nice as always and room was clean

Business Partner

8/10

Excellent

02 Feb 2026

Javier

😀😀

8/10

Excellent

02 Feb 2026

Arthur

Good

Business Family

2/10

Poor

02 Feb 2026

Balaarjunan

The front desk person in the morning was so unfriendly, we had a guest visiting in the lobby for 5 mins and they wouldn’t let us sit in the lobby and wanted to move to a chair that’s out there in the cold. We had asked for extension for checkout and she wouldn’t clearly cite the price and wanted us to ask hour by hour increase rate instead of explaining. There is no clear policy, the machines were broken in the deli and overall a bad experience

6/10

Pleasant

02 Feb 2026

Angus

Room is fine, the place is a bit dirty, no food or bar. You can do better.

Business Self

4/10

Poor

01 Feb 2026

SHEILA

Upon entering the hotel, there was an unusual odor and the lobby was very dirty. The check in clerk proudly told me they have coffee 24/7 and
pointed to a coffee machine with a “out of order” sign on it. Once to my room, I pulled out a plate to put my meal on and it was used and dirty. Upon further investigation, every plate in the cabinet, 2 forks and a cooking pot had been placed back into the cabinets dirty. The bathtub stopper didn’t work either. Considering I booked the hotel through Expedia and got it for a good deal cheaper than I was quoted by the property directly , I guess it was “ok”, however, it was nowhere near a $200 hotel which is the price I was quoted when I called the property directly. Very disappointing stay.

Business Self

8/10

Excellent

31 Jan 2026

John

This is a fantastic value for the price. Clean, large rooms with everything you need in the kitchen to make yourself at home, fridge, dishwasher, microwave.

10/10

Exceptional

30 Jan 2026

Donisha

My stay was wonderful

10/10

Exceptional

29 Jan 2026

Samantha

Very nice hotel. Friendly staff

10/10

Exceptional

29 Jan 2026

Crystie

Nice, clean room for the price, very helpful and friendly staff at the front desk

Self

8/10

Excellent

28 Jan 2026

Xuejun

clean and staff is nice

Leisure Self

8/10

Excellent

27 Jan 2026

Andrew

Very clean doesn’t seem to be maintained very well for a building that seemed pretty new.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Ally

Great check-in. Staff was amazing

Leisure Self

8/10

Excellent

26 Jan 2026

Meaghan

Clean room!

Leisure Partner

10/10

Exceptional

26 Jan 2026

Ronin

Friendly staff, amazing room, great shuttle

Leisure Self

4/10

Poor

26 Jan 2026

Rita

The bathroom in my room had pubic hair on the shower wall and a literal toenail on the soap dish.

10/10

Exceptional

25 Jan 2026

Joshua

5stars

Business Self

10/10

Exceptional

25 Jan 2026

Jami

Nice clean room. Nice place

Leisure Family

8/10

Excellent

24 Jan 2026

Jordeana

Comfortable room - love the extra space even if it is for just a night - would stay here again

10/10

Exceptional

24 Jan 2026

Tinasha

Service was cool, but the maids steal!

Leisure Family

10/10

Exceptional

24 Jan 2026

Glenn

Awesome

8/10

Excellent

23 Jan 2026

Paul

Sonesta Simply Suites is a very basic property in terms of amenities, such as no breakfast offering, minimal lobby area / seating and challenges with accommodating guest requests. That said, the room itself was very comfortable and well laid out, probably more suited to a business professional than a vacationer. The location is very good in terms of the airport, restaurants and other locations. Also, the room rate was excellent. Overall, not fancy, but a nice place to stay, especially for business travel.

Business Self

10/10

Exceptional

23 Jan 2026

Gozde

Great

8/10

Excellent

23 Jan 2026

Scott

Room was good sized with a kitchenette. It was also clean, quiet, and comfortable. The airport shuttle was timely and totally met my needs.

Self

8/10

Excellent

23 Jan 2026

zavadyah

Clean room conveniently located to the airport

Partner

2/10

Poor

22 Jan 2026

Amarieon

Maybe you guys should put what cards are acceptable and which are not. I got turned away after already giving $83.96 because I had a CHIME card.

Leisure Self

2/10

Poor

22 Jan 2026

Martin

1. There are two Sonesta hotels at O'Hare, of nearly the same full name. The result: cab drivers may bring you to the wrong one.
2. The hotel shuttle did not arrive for 50 minutes.
3. The bed mattress was very soft, too soft for a good sleep.

Business_and_leisure Family

10/10

Exceptional

20 Jan 2026

luiz

I like it

2/10

Poor

20 Jan 2026

Rustem

I had very serious safety and security issues with this hotel. I wouldn't recommend this hotel if your life and lifes of your family is valuable for you.

Leisure Self

8/10

Excellent

20 Jan 2026

Douglas

Room was clean and comfortable. Would definitely stay again.

Leisure

4/10

Poor

19 Jan 2026

Tamaran

The room was extremely cold and the heat never came on. There were lots of people that weren’t guests sitting in the lobby. The hotel was very worn.

Business Partner

8/10

Excellent

19 Jan 2026

Nancy

Staff was great. Rooms preserve noise well. Smoking area should be set further away from entrance, pet relief area is there and is not ideal for non-smokers

10/10

Exceptional

19 Jan 2026

Stacey Marie

Clean and nice. Just stayed one night, more than we needed!

Leisure Family