Name: Extended Stay America Chicago Elmhurst O Hare
Address: 550 W Grand Ave, Elmhurst, 60126, US

2/10

Poor

04 Aug 2026

Donald

First of all when you come into the parking lot there stranglers all around looking at your cars. Then get the room it's dirty the hoof has dirt up under it the fridge has stuff spilling on the side not use to that I cancelled and got out of there.

10/10

Exceptional

02 Jul 2026

Ariyun

It was a pleasure

Family_with_children

2/10

Poor

24 Jun 2026

Janes

We were put into the handicap room which I did not request. The room had a bad smell to it. The bathroom was dingy and didn’t feel clean. The shower, barely worked and first of all when we woke up the next morning we found a huge blood stain on the sheets that we were sleeping on, and it was not from us the following warning we complain to the front desk and the hotel just informed us are going to refund us the stay so I’m expecting a refund from you Expedia

Partner

4/10

Poor

19 Jun 2026

Dariah

First room i r

10/10

Exceptional

09 Jun 2026

Keisha

The only thing I didn’t care for were the smell in the hallways. I think the carpet needs a deep clean. But other than that it was a great stay.

Family_with_children

6/10

Pleasant

05 Jun 2026

Carina

The room had ware and tare it had an old smell to it and the curtains didn’t close fully but closed.. carpet had some damage.

Self

6/10

Pleasant

03 Jun 2026

Raymond

Property needs a lot of maintenance.

Self

10/10

Exceptional

01 Jun 2026

Robert

Clean good parking great staff

Partner

2/10

Poor

31 May 2026

Geangel

Room.was infested with roaches and I had to leave the hotel immediately!

Partner

10/10

Exceptional

20 May 2026

Michael

Everything, especially the staff.... I'll be back soon

Self

2/10

Poor

18 May 2026

Fatima

Just not ideal to stay at

8/10

Excellent

08 May 2026

Kenneth

Breakfast sucks

Self

8/10

Excellent

05 May 2026

Morgan

Great location and great room. I wish the bed was a little more comfortable. Other than that we had a great last minute stay.

10/10

Exceptional

04 May 2026

Roberto

👍

10/10

Exceptional

28 Apr 2026

Hung

Excellent customer service

Family

4/10

Poor

12 Apr 2026

Brian

Housekeeping didn’t clean room for entire 3 week stay

Self

10/10

Exceptional

10 Apr 2026

Jeremy

Property was clean and affordable.

8/10

Excellent

10 Apr 2026

Luilly

Stander refrigerator

10/10

Exceptional

05 Apr 2026

Jaime

They accommodated my every request and staff are great.

10/10

Exceptional

03 Apr 2026

Erich

Friendly staff,quick and easy check in and out.

Self

6/10

Pleasant

03 Apr 2026

angel

Did not stay for breakfast.

Partner

10/10

Exceptional

30 Mar 2026

Norberto

Friendly staff and quick check in

10/10

Exceptional

29 Mar 2026

Aaron

Very nice hotel to stay at very spacious and also a good area! Never had any trouble here with the WiFi like others. You can even upgrade your WiFi here and their hotels come with a full kitchen.

Partner

4/10

Poor

28 Mar 2026

Julie

Parking was safe and easy. Breakfast was slightly better than a gas station. The room needs to be updated badly. The bed and linens were fine, but everything in the bathroom was dirty and old. There was an old used bar of soap in the shower. The sink had no stopper. The toliet had dried urine stains around the bottom. The bathroom ceiling was stained and gross. There was no cleaning in common areas as multiple times I saw dog poop. The food smells were gross throughout. Also how can a hotel not have an ice machine!

Partner

10/10

Exceptional

28 Mar 2026

Gwendolyn

No breakfast. Rooms was clean, little outdate thou.

2/10

Poor

27 Mar 2026

Rances

El personal de limpieza me robo una pertenencia. Y fue muy evidente porque era una caja grande . tengo pruebas que decepcion

10/10

Exceptional

20 Mar 2026

Rances

El hotel es un hotel viejo. pero por el precio esta bien , tranquilo y sin deposito. es llega y entra

6/10

Pleasant

18 Mar 2026

Vincent

Couldn't use laundry with card

Self

10/10

Exceptional

17 Mar 2026

Juana

Everything was good for 1 night emergency after ny flight was cancelled.

Family

6/10

Pleasant

17 Mar 2026

Dumisani

The facility is well suitable for long term accommodation as its name states.

Self

6/10

Pleasant

16 Mar 2026

Rose

The description says fully equipped suite but this has nothing. Not a single cup or pan or spoon. However the coffee was hot in the morning and the staff was accommodating.

Self

4/10

Poor

15 Mar 2026

Rafael

The front desk guy was very very rude and totally no sense of customer service !

Partner

2/10

Poor

13 Mar 2026

Darnell

The condition of the room was extremely unkept. Would not recommend due to the room having dirty bathrooms and hair left on the bed. Would only stay in case of an emergency.

Business

6/10

Pleasant

07 Mar 2026

Jamie

No drinks available no ice available

10/10

Exceptional

15 Feb 2026

Christopher

Yes had a great time

Partner

8/10

Excellent

14 Feb 2026

Melissa

Overall an affordable, decent option for emergencies! We needed somewhere to stay while plumbing was fixed at home. Staff was accommodating and friendly during our stay. Room and most public areas were clean; lots of dog poop outside, watch where you step!

Leisure Pet

10/10

Exceptional

07 Feb 2026

Cathy

Yes because I would clean my own room

Leisure Pet

2/10

Poor

07 Feb 2026

Cathy

I've beds r very hard and they have one staff member there that is horrible and nasty to their guest

Leisure Family

8/10

Excellent

02 Feb 2026

Allan

Good job

10/10

Exceptional

22 Jan 2026

Lymari

At least have enough coffee for everyone.

10/10

Exceptional

19 Jan 2026

Cathy

Yes

Pet

10/10

Exceptional

12 Jan 2026

Lymari

Everything

10/10

Exceptional

22 Dec 2025

Daniil

Yeah was great

6/10

Pleasant

16 Dec 2025

Suzanne

The rooms are clean, but they are old and in need of updates. Although this is a non-smoking hotel, it reeks of smoke. They have no room service, but they have a towel and sheet exchange system (you bring the ones you've used to the office area and they give you clean ones to take to your room). I had no problem with the towels, but I would have liked some help with the bedding; however, they refused to assist. All in all, we had a clean, warm stay with the option of Coffee and breakfast snacks.

Business Partner

10/10

Exceptional

29 Nov 2025

Brian

Everything!

Leisure Self

2/10

Poor

06 Nov 2025

Fe Lydia

We found cochroaches and rat feces in our room. Rooms are very outdated and definitely not worth more than $50 per night in my opinion. Told us that housekeeping does not come in every day to clean. Free breakfast was just coffee and a cupcake. We didn't stay eve half a day in our room and just asked for a refund and went somewhere else. The place is very disgusting and the hallways and elevator even smelled like Marijuana. The one star is just for the staff at front desk that checked us in and out.

Leisure Family

2/10

Poor

06 Nov 2025

Ace Joseph

We found cochroaches and rat feces in our room. Rooms are very outdated and definitely not worth more than $50 per night in my opinion. Told us that housekeeping does not come in every day to clean. Free breakfast was just coffee and a cupcake. We didn't stay eve half a day in our room and just asked for a refund and went somewhere else. The place is very disgusting and the hallways and elevator even smelled like Marijuana. The one star is just for the staff at front desk that checked us in and out.

Leisure Family

4/10

Poor

27 Oct 2025

Tonya

I felt as though it was an apartment complex, not a hotel and not in a good way. Bathrooms and kitchen area were gross, people eating dinner outside in lawn chairs, dogs barking all morning. Felt like a strange dream.

Leisure Family

10/10

Exceptional

17 Oct 2025

Christopher

Birthday

Booked for my birthday and loved it

Partner

2/10

Poor

15 Oct 2025

Ingrid

I don’t like this hotel

2/10

Poor

13 Oct 2025

Juanita

I’ve stayed with this hotel chain before and always had good experiences, but unfortunately, this location was a huge disappointment. The property is dirty, outdated, and poorly maintained. There’s no room service, and the entrance area is littered with cigarette butts and smells awful.

If I could give zero stars, I would. Don’t trust the photos—they are very misleading. Make sure to read the recent reviews before booking, because this hotel is nothing like what’s advertised.

Business

2/10

Poor

06 Oct 2025

Chris

Roaches. Smelled terrible. Management doesn’t call back

Leisure

10/10

Exceptional

27 Sep 2025

Carmen

Very friendly and welcoming staff, had a pleasure in speaking with Sydney (supervisor) who has helped tremendously in checking in first time. Would definitely recommend this place to friends if needed.

4/10

Poor

16 Sep 2025

Brian

Very few amenities

Leisure Family

10/10

Exceptional

06 Sep 2025

Cathy

I especgener

10/10

Exceptional

02 Sep 2025

Thomas

Excellent service

Best service ever

Business

2/10

Poor

01 Sep 2025

gerardo

Whenever sleep there me and my family have to leave because it was so nasty so I will be ne my refund I cancel everything once we leave from the hotel the desk guy said he send the refund to the app

10/10

Exceptional

28 Aug 2025

Lauren

Clean, accommodating, friendly front desk, late check out available!! Great stay!

Self

8/10

Excellent

19 Aug 2025

Matthew

Good

Leisure Partner

10/10

Exceptional

15 Aug 2025

Briana

Easy check in, lots of food options around

Leisure Pet

2/10

Poor

13 Aug 2025

syed

Rude staff room stinks …no break fast..just snaks

Leisure Family

2/10

Poor

06 Aug 2025

Tom

LOCKS BROKEN, SHOWER DOESNT WORK

TITLE SAYS IT ALL
AND WHY ARE CUSTOMERS ALLOWED TO SMOKE ON HOTEL PROPERTY

Business

8/10

Excellent

05 Aug 2025

Scott

Solid location near O'Hare and the convention center. I thought it was a solid hotel for the price. Some neighbors in the hotel had complaints about the smell; I can't smell very well so I'll take their word for it. Bed was comfortable.

4/10

Poor

02 Aug 2025

Douglas

I booked for 3 days, only stayed for 2. Couldn't wait to leave. Trailer-trash tennants yelling at each other,, dogs barking in the hotel,,, The WORST Mattress I have ever slept on,, Anywhere,,, and the saddest looking \"breakfast\" of anywhere I have ever stayed (coffee & sad little muffins). The front door didn't work properly,, had to wait for someone on the inside to activate it,,, and then had to wait 15+ minutes for someone to arrive at the front desk. The one thing I did like,, I appreciated them actually letting me check in a bit early,,, but it was ALL Downhill after that.

Business_and_leisure Self

2/10

Poor

27 Jul 2025

Tamika

The night staff didn’t let me stayed outside for fifteen minutes and he was rude

Leisure Family

10/10

Exceptional

27 Jul 2025

Jocelyn

I totally recommend this hotel. I would soon want to come back really nice staff and I would recommend coming again.

Partner

2/10

Poor

26 Jul 2025

Melissa

Dirty, Quality of Motel 6

Disappointed mostly at the how dirty it was. Also the breakfast sucks.

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

David

They did a great job very comfortable. Thank you.

Business Self

10/10

Exceptional

22 Jul 2025

Russell

Excellent

Business Family

6/10

Pleasant

18 Jul 2025

Tom

Hotel was ok for a last minute booking due to a missed flight connection. Location appears to be close to airport on the Expedia map (4ish miles) but it ended up being a 15-20 minute ride from the msin terminal. Staff were friendly when checking in and leaving the next morning. Room was clean but in overall poor condition.

Cracks and stains in the sink, missing laminate edge on the kitchen counter, rusty and dingy refrigerator (outside had been painted to try and cover up rust), dresser and night stand finish covered in scrapes and scratches showing particle board, lamp shades were all bent and covered in dust, wall behind bed was missing paint in a large area where bed had been rubbing against it for some time, and just generally old and worn.

A/C worked well but sounded like a car running just outside. Only one elevator working in a 4 story building so long wait time in the morning to leave. No shampoo or gel for the shower (although a sign indicated you could requst this from the front desk.

I would reccomend passing on this hotel unless you do not have other options.

Business_and_leisure Self

8/10

Excellent

17 Jul 2025

VaShawn

Good.

Leisure Self

4/10

Poor

14 Jul 2025

Anthony

An hour after we checked in we informed the FD that lights and TV aren’t working. We were told they will send someone to the room for the light. Surprisingly it seems they know about the issue on the TV. How come it wasn’t checked prior to arrival? Although we didn’t use it, it should have been checked

10/10

Exceptional

14 Jul 2025

Brian

The room was perfectly quiet, making it easy to relax and unwind after a long day. I barely heard a sound during my entire stay, which made for a truly restful experience.

Leisure Partner

10/10

Exceptional

11 Jul 2025

Jorge

Every single staff member is amazing starting with Nelly

Business_and_leisure Self

6/10

Pleasant

10 Jul 2025

Tony

Needs help with cleanliness

It was a short stay and the staff was great, however the state of the room was poor and it was also dirty, for example there was trash inside the air conditioning unit.

Friends_and_family Friends

4/10

Poor

09 Jul 2025

Julian

My stay was ok, but only ok

Leisure Self

8/10

Excellent

01 Jul 2025

Giovannie

Pleasant Stay, Musty Carpets

The unit was comfortable and generally clean; however, it felt a bit outdated. The carpets had a musty odor.

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

Sherry

Enjoyed our stay very much

Very clean and staff was very friendly

Partner

6/10

Pleasant

24 Jun 2025

Karl

The rooms are large and bright, but the property shows wear. The rooms are advertised as having fully eqipped kitchens but there are no dishes, glasses or utensils. Had to go to the desk and asked for plates, knives and forks and got handed 2 of each. Made another trip for a coffee maker and another for water glasses. The clerk said that they didn't have any glasses just cups. I pointed out that the signage in the hotel claim a fully equipped kitchen, the answer was \"that's all they give us\". I stated that it was unacceptable and should be escalated to management. I was told, \"You talk to management\". The evening clerk was not helpfull and very unfriendly. I cannot recommend this hotel.

2/10

Poor

24 Jun 2025

Verified traveler

Dirty, stinky room. Very unhygienic!

Friends_and_family Family

2/10

Poor

22 Jun 2025

Ridvan

Key entry did not work
Noisy all night long

Business

2/10

Poor

22 Jun 2025

sardar

Every thing good, except no toiletries and $33 early check in fee.

Self

8/10

Excellent

18 Jun 2025

Karl

Adequate condition.

2/10

Poor

14 Jun 2025

Ramon

Furniture old and broke floors carpet dirty and smel like a wet dog no hangers for my clots battery bad in remote control don’t clean the room until we leave

10/10

Exceptional

12 Jun 2025

Rajwinder

Nice area

Leisure Family

2/10

Poor

08 Jun 2025

Naseem

It was much too expensive against the state of the property.
Not offering proper and enough breakfast.

Business Family

2/10

Poor

07 Jun 2025

Myles

Place is dirty and they never cleaned the room, even when requested. It’s old, dirty, and nasty

Leisure Partner

2/10

Poor

01 Jun 2025

Chante

I had to refund the stay because there was only one room available and it smelled like smoke. I was told to sign a form that agree not to smoke in the rooms; just to get a room that smells like smoke. It was a horrible experience and unacceptable.

Business Partner

2/10

Poor

01 Jun 2025

Alyssa

We have never stayed at such an unsafe hotel before. The people that lived there were very concerning, majority were high on something. Our room constantly smelled like wet dog. This morning there was a dog outside of our room that was viciously growling and barking. My sister stayed in another room on the first floor that was infested with ants crawling on the wall. All around awful.

Leisure Partner

2/10

Poor

31 May 2025

Philip

This has got to be one of the worst hotels I've ever stayed at. It almost felt like a crack house and not a good one. The room smelled like smoke even though it's supposed to be non-smoking and smelled like pee. I called ahead for a late check-in because of a flight but when I showed up nobody was here to check me in finally a lady did come to help me and she was as nice as she could be but it was late. The room was definitely dirty the door had weird stains on all over it the floor was sticky. Some of the towels were yellowish and even one had small blood stains. It was already 2:30 in the morning by the time I got comfortable so trying to get a refund and finding another hotel wasn't going to happen. I ended up sleeping in my clothes on top of my jacket using my duffel bag as a pillow. Would never stay here again or any hotel in the chain. You should avoid it at all cost.

Business

6/10

Pleasant

29 May 2025

Radovan

Poor breakfast, some of staff werry unpleasant. Low price justify some of that.

Friends_and_family Friends

4/10

Poor

27 May 2025

Katherine

Facility assured me that I would have a handicap room upon reservation. I was assured again the day prior to check-in. Then upon check in I was told that the room was occupied by a long term tenant WHAT?????

Leisure Family

4/10

Poor

22 May 2025

Carl

Trust your instinct... Pick another place

Checked in very late due to a missed connection at O'Hare. The only reason I did not leave and request my money back was that this was my one option to get 3 hours of sleep at that point.

Trust your instincts, this place is disgusting. It was dirty and smelled terrible. Fresh blood stains on carpet and parts of the kitchen had not been cleaned in a while... Or ever.

Front desk was nice and polite which is pretty much the only good part of my stay.

Business Self

6/10

Pleasant

21 May 2025

Dava

Arrived late. Someone had urinated in the toilet and did not flush. Room had not been swept. Fridge in room rattled all night. Would not stay here again.

Leisure Self

6/10

Pleasant

18 May 2025

Ivan

This hotel has great personnel very friendly and ready to help in every aspect. Only thing I did not like my neighbors smoking was very uncomfortable. I let the personnel know but was told I was told they count do anything, they had to actually catch them in the act. Like I said very uncomfortable.

Leisure Family

2/10

Poor

18 May 2025

eric

Assigned the wrong room from what i booked

10/10

Exceptional

15 May 2025

Joseph

It was really good just wish the parking lot was bigger

Business