Country Inn & Suites Elk Grove Village

10/10

Exceptional

31 Mar 2026

Kimberly

Great experience over all

Family_with_children

6/10

Pleasant

30 Mar 2026

Joseph

The stay was fine but the hotel is old and needs updating. Molding on the walls was coming off and hanging in the kids room. The breakfast was hot and the menu was diverse. The hot tub was blocked off with caution tap when we were there. I would stay there again because of the kids room setup with the two twin beds and a king.

Family_with_children

10/10

Exceptional

30 Mar 2026

Michelle

Breakfast Gave out of milk

10/10

Exceptional

30 Mar 2026

Brenda

Breakfast was good. Hot tub was out of service

Friends

10/10

Exceptional

28 Mar 2026

Doris

Breakfast was very good.

Family

6/10

Pleasant

27 Mar 2026

Justin

Check-in was quick. Room was nice and average interior and space. Breakfast was below average but nice that it is included.

Friends_and_family Family

4/10

Poor

27 Mar 2026

Lisa

We checked in at 4 and our room was not ready

6/10

Pleasant

27 Mar 2026

Claudette

Breakfast was ok

Partner

8/10

Excellent

25 Mar 2026

Diane

Clean, comfortable room. Good location. Close to Kennedy Space Center.

Partner

10/10

Exceptional

24 Mar 2026

Will

Room was clean and comfortable, really appreciated the early check-in on day of our arrival.

Family_with_children

10/10

Exceptional

23 Mar 2026

Bridget

Check in was fast and easy. We arrived early and was able to check in. Staff was very friendly. Room was large and clean.

Family_with_children

4/10

Poor

23 Mar 2026

miguel

The service upon arrival was simply disastrous. The staff provided no information whatsoever about the hotel’s amenities or features, leaving a very poor first impression. In addition, housekeeping is clearly insufficient, as rooms are cleaned only every three days. As a result, the room, although somewhat organized, appears dirty and poorly maintained.

Basic amenities such as shampoo and conditioner are of very low quality, which is unacceptable for a hotel of this kind. The breakfast is equally disappointing—monotonous, with little to no variety or options to accommodate different preferences.

Overall, this is a hotel in urgent need of significant improvements. The experience falls far below any reasonable expectations.

Partner

8/10

Excellent

22 Mar 2026

Karen

Eh well used hotel

10/10

Exceptional

22 Mar 2026

Kimberly

The employees were awesome. Very knowledgeable, friendly, and extremely helpful.

Family_with_children

8/10

Excellent

21 Mar 2026

Tracy

Hot tub was not working

10/10

Exceptional

21 Mar 2026

Sylvia

N/A

Family_with_children

10/10

Exceptional

21 Mar 2026

Amanda

Clean room, really friendly staff, easy check in and out

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Rosemary

I was there for only one night, but everything was perfect. Good breakfast.

Family

10/10

Exceptional

19 Mar 2026

Jennifer

Our rooms were very clean. Very friendly staff. Great location

Family_with_children

8/10

Excellent

19 Mar 2026

Mariana

The room was clean, the bathroom towels were big. The breakfast was poor. We spent a few days in Port Canaveral and the weather was colder than normal. Doesn’t matter but we wanted to use the pool. We grabbed our towels and went to the pool. It was dirty. Full of leaves and there was a lounge chair in the water. The hot tub was closed as one of the jets was broken. We told the front desk about the condition of the pool and were told it was windy the night before and a lot of leaves got în and maybe the wind blew the lounge chair in. He said we can go next door to the Hyatt and use their pool. And we did. What a difference. It was clean and heated!! Even thought it was a chilly night we spent about an hour or more enjoying the pool. The next day we went to use our pool again. It got cleaned and the chair removed but it was ice cold. We told the front desk and he said. The pool is heated same as the Hyatt. Not at all. We were able to enjoy the pool at Hyatt for 2 hours or so as it was heated. So the stay was ok but I wish I would’ve booked the Hyatt instead.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Teresa

The staff were excellent and friendly

10/10

Exceptional

19 Mar 2026

Glenda

Great checkin experience, staff was very courteous, efficient and helpful.

Friends_and_family Friends

10/10

Exceptional

18 Mar 2026

Elizabeth

Kitche staff in am was top notch!

Partner

6/10

Pleasant

18 Mar 2026

Roseanna

The property was good. Good places to stay prior to the Cruz nothing special.

10/10

Exceptional

18 Mar 2026

Gerald

This property was in very close proximity to the cruise terminal. They offered park and stay option with shuttle service to the cruise port as well as back. The rooms were very clean and spacious enough to accommodate six adults.

Family

8/10

Excellent

16 Mar 2026

Amy

It was a great place to stay before a cruise?

Family_with_children

10/10

Exceptional

15 Mar 2026

Kamal

It was great staying here as we went on to Disney cruise. Breakfast was good and Shuttle service to Terminal 8 was excellent. Will come back to this hotel again if we plan next cruise

10/10

Exceptional

14 Mar 2026

Mike

Very clean and quiet rooms convenient to the cruise terminal. Staff is outstanding and very accommodating. Perfect

8/10

Excellent

13 Mar 2026

OSMAN

Nice hotel near the port. Clean rooms, polite staff

Friends

8/10

Excellent

13 Mar 2026

Eric

Very friendly staff, room was a bit dirty and outdated, but not too bad. Would give 3.5 or 4 of 5 stars for the brand and price.

8/10

Excellent

12 Mar 2026

Fred

Didn't use neither the internet or the pool.

10/10

Exceptional

11 Mar 2026

Phillip

Great place to stay.

10/10

Exceptional

11 Mar 2026

Phillip

Five stars! Extremely clean and comfortable.

10/10

Exceptional

11 Mar 2026

Gustavo

Excellent Customer Service, rooms and bathroom clean and really nice.
Good breakfast and timely shuttle to the cruise port. Totally recommend it.

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Nichole

Great location.

Friends_and_family Friends

8/10

Excellent

10 Mar 2026

Linda

Didn’t use the internet. The pool looked clean. The hot tub was not in service.

6/10

Pleasant

09 Mar 2026

Michelle

Hotel needs a bit of refurbishing.. Starting to look worn.. carpet in room was extremely moldy and had to change to a second room because of a bad smell. Second room was better but still looked worn..

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Ben

Not a bad spot very close to the cruise port. Not much around other than Burger King and McDonald’s. A bit pricey for what it was, but that’s how it goes if you want to be close to the port. The kids loved the pool and the breakfast is really good. Lots of variety and the staff keep it well stocked. The staff were very friendly and helpful as well. They let us check in quite early, which kept us from standing around all morning after a very early morning of travel.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Stephanie

Tiffany at the front desk made check in smooth and easy!!

Family_with_children

10/10

Exceptional

08 Mar 2026

Jennifer

Great location to the port, friendly staff

Family_with_children

8/10

Excellent

07 Mar 2026

Lisa

Stayed here before and a bit more run down than I expected. I probably would stay again because of the convenience to port.

Partner

10/10

Exceptional

07 Mar 2026

Evaristo

Great costumer service

10/10

Exceptional

05 Mar 2026

Susan

Nice property, clean and comfortable beds. Breakfast was just okay.

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Shelley

Great!

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Thomas

Great place ahead of cruise

10/10

Exceptional

05 Mar 2026

JOHN F.

See prior remarks.

10/10

Exceptional

05 Mar 2026

JOHN F.

Excellent staff, great price and the room was very clean and maintained. The breakfast was very good with a nice variety of items. The poll was clean and refreshing and the poll furniture was comfortable.

Partner

10/10

Exceptional

05 Mar 2026

Amy

Perfect location near the cruise port, clean hotel.

10/10

Exceptional

04 Mar 2026

Andrea

All went smoothly...staff was awesome, room was clean and comfortable. Pool was very enjoyable. Fireside added warmth and ambiance. Only downside was no working hot tub avaliable.

Family_with_children

10/10

Exceptional

03 Mar 2026

Jessica

Yes

Family_with_children

10/10

Exceptional

02 Mar 2026

Tamera

Jewel at the front desk was very professional and courteous!

Friends_and_family Family

8/10

Excellent

01 Mar 2026

Roberto

Everything is good

Partner

10/10

Exceptional

28 Feb 2026

Sandra

Everything was superb from Check in to check out definitely would stay here again

Business

10/10

Exceptional

28 Feb 2026

Amy

Our room and the property were clean and well maintained. It was the perfect location for us since we were heading out on a cruise. The free breakfast was great. The staff was very friendly. I’ll definitely stay here again.

Family_with_children

8/10

Excellent

28 Feb 2026

Moriah

The location was perfect and the staff was very helpful and friendly. The hotel it’s self could a little updating but it was a nice to have a place with breakfast before our cruise.

8/10

Excellent

27 Feb 2026

Karen

It was a beautiful suite with minor problems that were expected since the building was not a new one. The one issue that I had (the hot tub was out of order and my husband and I booked the location because of it) was rectified by the Manager via a discount on our stay. I only wish we had been notified of this issue prior to our check in as the motor went out a week prior. We would have found a different venue to stay at.

Partner

6/10

Pleasant

27 Feb 2026

Robert

Over priced for this average motel.

10/10

Exceptional

26 Feb 2026

Patricia

Great location - especially if departing on a cruise. Room was exceptionally clean, continental breakfast was fresh and stocked through the offered time.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Beth

Loved the room, friendly staff and breakfast! Shuttle driver was friendly and helpful .

10/10

Exceptional

25 Feb 2026

Delia

It was great. The staff was friendly and the food was decent. I would definitely stay here again.

Partner

10/10

Exceptional

25 Feb 2026

Jacqueline

I would highly recommend this hotel and it was very easy to stay there with a great breakfast lovely staff and the rooms were very large. A particular shout out to Missy at the reception desk as she was very helpful indeed.

Family

6/10

Pleasant

23 Feb 2026

Joanne

Staff was friendly and helpful but the room was dated and areas of the room need repairs.

8/10

Excellent

23 Feb 2026

wilton

toilet could have been cleaned better but other than that it was fine

6/10

Pleasant

22 Feb 2026

Natalie

The facilities could’ve used a little more cleanliness.
Having one staff member checking in and ringing up customers seem like a challenge. The line queue was probably about seven customers long around 8 o’clock at night while people are trying to still check in.

10/10

Exceptional

20 Feb 2026

Nita

Love savannah- she is the reason I keep coming back

4/10

Poor

20 Feb 2026

Timothy

The room toilet leaked all night. And room smelled musty

10/10

Exceptional

20 Feb 2026

Gayle

Yes

6/10

Pleasant

19 Feb 2026

William

no the room was not. The shower head was broken as well as the sink drain. The hot tub was out of service.

Friends_and_family Family

2/10

Poor

19 Feb 2026

Kenny

The room was dirty and wasn’t cleaned. Disappointing to pay so much for a room so nasty.

Leisure Family_with_children

10/10

Exceptional

18 Feb 2026

Dawn

Yes

8/10

Excellent

17 Feb 2026

Jamie

Staff was courteous.

Family_with_children

10/10

Exceptional

16 Feb 2026

Stephen

Repeat visitor! Great location close to the cruise ships.

Self

10/10

Exceptional

16 Feb 2026

Lisa

Yes

Partner

6/10

Pleasant

16 Feb 2026

Dean

Room 318 needs some TLC. Toilet paper holder fell off the wall with the first spin. No biggie, we adapt and overcome. Next small issue, toilet seat only attached by one bolt. Not the time you want to slip & slide. Finally, this morning the flapper inside the toilet did not seal so it had quietly run all night, never filling the tank to allow a good flush. Value for money - poor. Way way overpriced at $269 a night.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Douglas

Clean, good breakfast, easy access for transportation to cruise port

8/10

Excellent

15 Feb 2026

Jeanette

Clean and friendly staff,close to our cruise terminal

Partner

2/10

Poor

14 Feb 2026

Richard

Room temperature was uncontroble and maidens came up twice to try and fix the problem completely unacceptable.And a problem was never fixed

Leisure Partner

4/10

Poor

13 Feb 2026

Hunter

Room seemed dirty. The carpet and bottom of the bed were old and ragged. Breakfast was a major let down. And the “free drink” was a bottle of water.

Leisure Friends

4/10

Poor

09 Feb 2026

Margaret

I made our reservation in October for a Feb stay. In October I called the Hotel directly to inquire about the Cruise parking. I was told to just arrive and the car would stay. That employee I spoke to explained the fees. Upon our arrival in the afternoon I was told for the FIRST time that they required me to call two weeks in advance of arrival to reserve parking. Despite explaining I did call in October and was not given that requirement the desk clerk was almost beligerant saying I was wrong because, \"Everyone was trained to tell me about the requirement\". She basically called me a liar. She said that despite the misunderstanding she could not accomodate one more car in the very large parking lot. I wish I took her name. The next morning I met a very professional young man working at the desk. I explained the problem and he immediately apologized for the mix up and said they had changed the policy and perhaps that was the cause of the mix up. He immediately gave me a parking pass. The first employee needs some training to deal with the public.
The room was fine for an overnight. It was clean, bed comfortable. We could not experience the breakfast because it was so crowded. The breakfast room is very congested and better use of available space could be made. The Hotel is conveniently located for restaurants and very close to cruise pier. They seem to have several transports for Cruise pier but we didn't use it.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Gregory

Comfortable room

8/10

Excellent

08 Feb 2026

Donald

The room and hotel was very clean but housekeeping only cleaned the rooms every third day! Breakfast was above average for hotel food bar.

Leisure Family

6/10

Pleasant

06 Feb 2026

Jaymes

The room was dirty upon arrival. Our toilet wasn't working properly on two separate occasions and I had to adjust it each time. The carpets in the main hallways had a lot of bleach stains on them. Breakfast was acceptable, but there was not enough seating.

Leisure Family

10/10

Exceptional

06 Feb 2026

Wendy

Convenient and clean

10/10

Exceptional

02 Feb 2026

Ann

Friendly staff, clean hotel, nice breakfast. Cruise shuttle is a plus.

Leisure Family

10/10

Exceptional

02 Feb 2026

Denise

Great large handicap accessible room with comfortable bed, wonderful breakfast and sweet front desk staff! Will definitely stay here again when cruising out of Port Canaveral as it is very close to the terminals.

Partner

10/10

Exceptional

01 Feb 2026

jaime

Room clean, great service. Breakfast was really good.

Partner

10/10

Exceptional

31 Jan 2026

Nanci

The room was very clean and accommodating to our family of 6. Great transportation to the airport and walking distance to great restaurants

Leisure Family

10/10

Exceptional

31 Jan 2026

Virginia

Excellent check-in, and very quick. The staff are very friendly and we have met them before. Love their breakfast this morning and it was probably their best.!

Leisure Partner

10/10

Exceptional

31 Jan 2026

Steven

All Good!

Leisure Partner

10/10

Exceptional

29 Jan 2026

Katrina

Everything was great

8/10

Excellent

29 Jan 2026

Diana

A bit pricey for a night but convenient location

Business_and_leisure Family

10/10

Exceptional

28 Jan 2026

Kathy

Clean, close to port, shuttle service…

Leisure Partner

4/10

Poor

27 Jan 2026

brian

The price is not the actual price that I agreed to, however, I never even received my incidental fee back

Self

6/10

Pleasant

27 Jan 2026

Decker

The hotel itself is a bit run down. I would give it a 6/10. The beds are not that comfortable and the overall dated look is a bit unfortunate. I don’t dismiss the fact that these rooms near a cruise port are abused and difficult to maintain, but i think it needs some tlc.

However… the silver lining is the front desk staff. I stayed her twice in the past two weeks. 5 night and a 3 night.

The front desk manager (don’t remember her name) was extremely nice and seems very genuine. But I do want to mention Yukari - she’s a total Gem who has such a great demeanor and even helped me with a bit of my Japanese. So, if you’re not going to put money into the space… drop some of that coin onto your staff. Take them out to a great restaurant and appreciate them. They are the front line and I’m sure the Hyatt next door would love to have both of them.

Business

10/10

Exceptional

26 Jan 2026

Melissa

We only stayed one night for our cruise but everything was great from check in to check out

Leisure Partner

10/10

Exceptional

26 Jan 2026

Carol

Clean and staff so welcoming. Loved they had shuttle to cruise ships