Doubletree Hilton Hotel Chicago Arlington Heights

6/10

Pleasant

27 Mar 2026

Cory

Room was borderline Old and outdated

Business

2/10

Poor

24 Mar 2026

Gabriela

The POOL WAS NOT ENJOYABLE IT WAS DIRTY FULL OF HAIR

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Marjorie

Hotel is clean, looks nice. But lacks in hospitality. I asked for a couple extra blankets at 3am since my friend was pushing out of bed, I decided to sleep on the floor….and they said they didn't have any. They then proceeded to indirectly accuse me of having a fifth person in the room….How does a Hotel of this size not have extra blankets?
Breakfast is $20/person. They didn't say anything about a charge upon check in and there is no signage when going into the breakfast area. They sat us at a table and then asked for a voucher…it was humiliating.
Our rooms phone didnt work, and the handle was broken to the door.
Disappointed for the money paid here.

Friends_and_family Friends

10/10

Exceptional

18 Mar 2026

Mary Ellen

Mary greeted me a weary traveler with warm chocolate chip cookies and a smile. That's a rarity these days.
Bed was super comfortable.

Self

8/10

Excellent

17 Mar 2026

Florian

Nice hotel overall. The shuttle only runs from 7am until 9pm. Should have been listed before we booked the hotel. Ended up paying an extra $100 in Uber for an advertized \"free shuttle\".

Business

6/10

Pleasant

16 Mar 2026

Justin

The airport shuttle is very infrequent with much misinformation.

Partner

6/10

Pleasant

15 Mar 2026

Karen

The hotel website said it had 24/7 shuttle service but it only runs from 7 to 9 PM. There wasn’t any hot water available so in order to make tea I had to use several trips to the microwave on another floor. Did appreciate the hand sanitizers at the elevator on the main floor. No towel bars in the bathroom for wet towels.

Partner

10/10

Exceptional

02 Mar 2026

Scott

Clean and comfortable room. Great location and reasonably priced for the area. Great staff. Will stay here again

Partner

10/10

Exceptional

02 Mar 2026

joy

Room was large and well maintained. Staff was pleasant and helpful. Restaurant was very good.

Partner

10/10

Exceptional

01 Mar 2026

Murray

Clean rooms and very accommodating staff

Family_with_children

10/10

Exceptional

26 Feb 2026

Cara

Rooms were clean front desk staff was very nice

10/10

Exceptional

25 Feb 2026

Kairat

Good

10/10

Exceptional

24 Feb 2026

PEGGY

Staff was super responsive!

Friends

10/10

Exceptional

22 Feb 2026

Jennifer

Room was spotless and huge, it was our first time staying in a presidential suit.

Partner

2/10

Poor

16 Feb 2026

Suzanne

Vending not filled, not working. Plumbing issue, hall water everywhere. Poor lighting in room.

Leisure Family_with_children

2/10

Poor

16 Feb 2026

Robert

We called night before around 8pm, was told the pool was open and working. (the ONLY) reason we chose there. Went to check in, sorry the pool is closed, it's broken!!! I understand things happen, but COME ON!!! was going to go somewhere else, but we're meeting some friends.
Furthermore, its dark, dinghy, out dated looking, terrible lighting everywhere. Carpets old, and run down walls peeling. Not a good look at all.
Front desk agent didn't offer any apologies or compensation. No free breakfast, meal, uprgrade. Zilch! Also there shuttle buses are full of rust, and look weathered, terrible representation- BUT it matches the inside, so i guess it works for them.
Will NEVER see you guys! hopefully your in the selling process, and someone else will bring it back to life. Super Disappointing Doubletree!!! Do better.

Leisure Family

10/10

Exceptional

15 Feb 2026

Tamika

The room was very clean. Upon arriving, the property outside was well kept and looked nice. The front desk clerk was friendly and welcoming. I loved my room especially the bathroom setup, very cozy. I will definitely stay here again. I know for the future bookings to ask for a room with a refrigerator. There are no microwaves in any of the rooms.

Partner

6/10

Pleasant

15 Feb 2026

Amanda

The front desk clerk was amazing she made sure I got what I wanted. They had me on the second floor when I requested the 4th floor. She did us one even better. We only went there for the pool and the big tub for my son . The jacuzzi part in the tub did not work. The pool was super cold due to it being shut down and no one told us about it. She extended our check out time so my son could enjoy more time in the pool. I wish I had her name but she made the stay much better for us

Leisure Family

10/10

Exceptional

15 Feb 2026

Jaquell

I love the room the hotel will do it again

10/10

Exceptional

03 Feb 2026

Timothy

Clean room, comfortable bed and check in was quick and smooth

Leisure Family

10/10

Exceptional

02 Feb 2026

David

Spotless and courteous

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Jeong Woo

.

Business

6/10

Pleasant

20 Jan 2026

Garry

Attended conferences here a few times. Always the same problems, so management obviously don't listen!

Comfortable rooms. Pool was closed for maintenance until the last day (but no discount?), the day we could use it the pool area was freezing cold!

The bar had no draft beers or drinks due to broken equipment (we heard it had been broken for several weeks!). They offer a happy hour on draft beers (but no discounts on bottles despite not having any draft beer for the entire stay!)

The bar is unbelieveably under staffed, often only one person, sometimes two. Which is crazy when hotel is full for a conference. Often took 20-30 minutes to get served!

Lunch was organised for the conference attendees. Very lacking in vegetarian options. Those tended to run out early. They couldn't cater for the number of people. The last day they even ran out of fries! They substituted chips (to go with burgers - a joke!)

Sunday nights the bar shuts before 9:00 pm - a virtually full hotel that couldn't then get a drink, we all had to get Uber eats to purchase alcohol to have drinks in the foyer!

A potentially good hotel, but so badly run!!!!

Business

10/10

Exceptional

16 Jan 2026

Ryan

cool

Leisure Self

8/10

Excellent

09 Jan 2026

Maria

Staff was very helpful.
The man who was at the bar on the evening of the 7th was very kind and attentive. I unfortunately forgot to ask his name but, i think he needs to be recognized. Thank you.

Business Self

8/10

Excellent

02 Jan 2026

Jose

Clean room

10/10

Exceptional

31 Dec 2025

Joseph

What stood out was that nothing stood out, it was perfect! Totally excellent experience!

Family

10/10

Exceptional

30 Dec 2025

Joseph

Love location and ambiance

8/10

Excellent

22 Dec 2025

Chenoa

Room was great hostess seemed as if she was aggravated or didn’t want to be at work!

Leisure Self

2/10

Poor

21 Dec 2025

Ivan

Even though we gave clear and valid reasons why we had to postpone our reservation, they would not allow us to reschedule to the following weekend. They also refused to give us a voucher or refund. Complete lack of understanding and flexibility towards guests.

Leisure Family

10/10

Exceptional

18 Dec 2025

Roger

The room was spotless and the staff was courteous.

Friends_and_family Friends

2/10

Poor

13 Dec 2025

Claire

It's a decent enough hotel, but I cannot stress enough how terrible the service was. I was awoken at 7 a.m. by a phone call from the front desk that I (obviously) didn't answer. So in response, they sent someone to my room who knocked on my door, and then proceeded to TRY TO ENTER, by unlocking the locked door. Luckily I had the top latch locked so they couldn't get in, but as a solo female traveller I found this experience VERY frightening.

At that point, there was no way I was going back to sleep, so I decided to get ready for my day. 30 minutes later, they came back to my door. I opened it (with the top latch still locked) and said \"can I help you with something?\" and this man simply asked \"we're just wondering when you're planning on leaving\", to which I replied \"I don't know\". Their check-out time is 12pm, so it's absolutely ridiculous of them to torment me at 7 in the morning wondering when I am leaving.

2 star rating is solely because the shower is one of the best showers I've ever had in a hotel. Awful, awful service, especially for solo female travellers!

Self

10/10

Exceptional

10 Dec 2025

Staci

yes

Leisure Partner

10/10

Exceptional

08 Dec 2025

Ivone Edwiges Barraza

Exelente

10/10

Exceptional

05 Dec 2025

william

It was relaxing

2/10

Poor

02 Dec 2025

Sened

Very old room , didn’t like it at all ended up not even staying second night , strong smell of paint and caused me headaches

10/10

Exceptional

30 Nov 2025

mark

Nice clean rooms easy check in and allowed parking for our flight

Leisure Partner

8/10

Excellent

29 Nov 2025

Elizabeth

Staff was helpful. The room was nice except for the water damage in the ceiling (this is a worry for mold) and a rip in the curtain which makes me wonder how detailed they are in keeping the rooms updated and safe. The location was excellent and we saw lots or airline staff staying there as it’s convenient to the airport,

Leisure Partner

8/10

Excellent

27 Nov 2025

Edwin

Great staff when we walked around.

Friends_and_family Family

2/10

Poor

27 Nov 2025

Aaron

The staff at night time is very rude, they do not know how to treat their guest, they said that we can't bring food from outside, the carpet needs a really good cleaning.

Leisure Partner

10/10

Exceptional

21 Nov 2025

VIRGINIA

Front desk staff was wonderful, room was spotless. Though, we did think they had a 24 hour airport shuttle, but that may have been our mistake.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Marty

Nice clean facility

10/10

Exceptional

17 Nov 2025

Hung

EXCELLENT LOCATION TO STAY!!!!

It required a bit of a walk to reach terminal 2 for the pick-up from terminal 1. The driver was incredibly friendly, truly one of the best pick-ups I've ever experienced, and the front desk staff were equally wonderful. She even called to remind me the time bus leave for ORD in the morning.

The room was very clean and spacious. It's definitely a great place for an overnight stay to catch a flight the next morning at ORD.

Will definitely be back!!!

Leisure Self

10/10

Exceptional

16 Nov 2025

Mahour

Very clean and lovely hotel

6/10

Pleasant

15 Nov 2025

Lauren

Hotel is just run down. It’s clean but things are worn.

10/10

Exceptional

10 Nov 2025

Christy

Beautiful hotel!

Leisure Family

6/10

Pleasant

08 Nov 2025

K

Hall was filled with food trays
Disgusting f

Friends_and_family Friends

8/10

Excellent

03 Nov 2025

Carl

Room was clean and comfortable.

Self

2/10

Poor

03 Nov 2025

Jeffrey

The was probably the nastiest hotel room ever. There were other peoples hair in between the blankets. So I went to inspect the pillows and there were long pieces of hairs, short hair, and it seemed like none of it was changed or replaced. It also smelled musty. STAY AWAY

10/10

Exceptional

02 Nov 2025

Shacola

My husband and I visited Chicago and stayed here. It was wonderful. The staff, the room, the cookies! 😏

Leisure Partner

10/10

Exceptional

02 Nov 2025

lakiki

Room was clean and the bed was really comfortable. They always have excellent customer service. Easy check in and warm cookies were nice. I just regret not being able to try the breakfast. I had to leave early due to a family matter.

Leisure Partner

2/10

Poor

01 Nov 2025

Reethika

Staff is welcoming very rude

6/10

Pleasant

28 Oct 2025

Vaibhav

It’s a dated property. Just one restaurant with a limited menu. Could have given better reviews had I not been misguided by the reception about Hilton Honors’ $15 per diem meal credit. The staff refrains from answering basic questions.
My work was in the proximity and thus used this property, else would have not stayed there.

Business Self

10/10

Exceptional

28 Oct 2025

Colleen

Mary at the front desk is a bright light in this world!

10/10

Exceptional

26 Oct 2025

Joseph

Love the rooms

Business Self

6/10

Pleasant

25 Oct 2025

Nicholas

Most hotels have an area where you can purchase food and items like razors, toothpaste, etc., and that's even in many of the less expensive ones. Not here.

If you wanted a coffee outside of breakfast hours, good luck. That would involve a walk to your room to use the coffee machine. Madness.

Some of the rooms had fridges, some didn't. (Guess which one I ended up in) And flushing the commode took 3 tries every single time. I was at a conference, and others had the same experience, so this wasn't unique to my room.

The staff, for the most part, were pleasant, and the room and hotel in general were clean but there's some room for improvement for sure.

Business Self

10/10

Exceptional

22 Oct 2025

Christian

El cuarto era perfecto para una pareja, excelente vista y muy limpio.

Leisure Family

4/10

Poor

20 Oct 2025

Garry

Going downhill and don’t learn from previous experience!

Higher price than other hotels in area.

On quiet nights bar & restaurant had 2 servers. On busy nights (hotel sold out for conference) , 1 staff member. Took 20 minutes to get served on average

Happy hour, $5 draft beers. Compresser for beer pumps broken for 5 weeks! Price of a bottle seemed to vary by up to $2 depending on who was working.

Bar shut early. 9:00pm on Sunday despite a huge conference. Attendees had to get drinks via Uber and use lobby. Hotel lost a fortune on alcohol sales due to no staff and short hours!

Lunch was pre ordered for set no of people. Still ran out of fries half way through and substituted potato chips!
Little veggie options.

Pool closed for maintenance for most of stay.

Net curtain in room was missing (hooks and pull system were in place, just no curtains!)

Had similar staffing (and opening) issues for conference last year. Management obviously inept and don’t learn.

Place looking a bit tired. Looks like not willing to spend money on staff or maintenance!

Can no longer really justify the cost of staying here as opposed to cheaper options in the area.

Business

6/10

Pleasant

15 Oct 2025

Karen

Staff was not friendly, no microwave in the room. The location is very close to the toll way. Clottollway.

Leisure Partner

10/10

Exceptional

14 Oct 2025

elizabeth

Fine

Leisure Self

6/10

Pleasant

14 Oct 2025

Breanna

The hotel needs updated: half of the buttons on the elev

10/10

Exceptional

13 Oct 2025

Madelyn

Great stay!

Leisure Partner

10/10

Exceptional

13 Oct 2025

ERICA

Airport Shuttle was great. I called and then went to lower level, outside baggage claim at 2E for shuttle.
The cookies were delicious.

Leisure Friends

10/10

Exceptional

13 Oct 2025

Cindy

Clean

10/10

Exceptional

12 Oct 2025

Eleanor

Brilliant

6/10

Pleasant

12 Oct 2025

Sheridan

This is important to people that want to stay here to know: there is no room service! I called the room service number from my room and the guy operating the restaurant answered, and said they haven’t had room service at the hotel since Covid. However, my partner and I were able to call the restaurant over the phone, place an order and then go pick it up from downstairs and pay there and bring it back to the room. Also it seemed like the restaurant was understaffed and we had to wait for the guy we spoke to on the phone to come out to give us our food. However, this was basically the only issue my partner and I experienced at this hotel. Besides this, our Room was very clean, bed and pillows were clean and very comfortable. Check in lady at desk could have been friendlier/better at answering questions but wasn’t a huge deal. The pool was very nice. We overall had a great time in a weekend getaway. Just wanted to make sure others know about the no room service thing and that you have to order from the restaurant (still click “room service” on room phone) and then go and pick it up from there.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Renee

Parking lot

2/10

Poor

06 Oct 2025

Greg

The front desk support was so so. I walked in and the lady said, I’ll get right to you. Then she pushed me off to another guy didn’t like that at all. I’ve been coming to this particular Hilton property for 15+ years, cause my mother lives in the area. The property has got run down the back parking lot scary. landscaping needs to be done more frequently. I would tell you if you have the money which I know you do you need to remodel your entire hotel because it looks dated. The carpet is dirty and dingy the bathrooms look like they’re from Europe. The toilets are made for short people who are 2 foot tall. I’m a tall man and there’s a very difficult to get on the toilet seat and get up because they are so low. I will never be stay at this overpriced facility again. I come back-and-forth to Arlington Heights to visit family. I used to be one of the highest tier members of the Hilton because it was always clean consistent but this particular property has been rundown. I went to the bar on Saturday night. The bartender had a personality of a door knob. He charged me $16 for a drink that my companion didn’t want because it was so horribly made. spend the money to remodel your Birch River or Birch Café. It needs it get rid of that furniture - dated. We went at 8 o’clock at night, place was empty. Do better Doubletree Arlington Heights.

Friends_and_family Family

6/10

Pleasant

03 Oct 2025

Qazi

Very older

10/10

Exceptional

03 Oct 2025

David

Excellent, clean, courteous professional staff

Business

10/10

Exceptional

02 Oct 2025

Victor

Great service and quiet place

Leisure Family

10/10

Exceptional

30 Sep 2025

Jessica

Perfect location surrounded by lots of places to eat. The room was nice. Everything was great for the price!

Leisure Partner

6/10

Pleasant

27 Sep 2025

Nathan

Beds were too hard, pillows too soft, blankets non existent.

Business_and_leisure Partner

8/10

Excellent

26 Sep 2025

Ashley Nicole

It’s a bit far from downtown Chicago

6/10

Pleasant

26 Sep 2025

Jeffrey

Carpet in hallways and elevators need to be replaced. Fridge plug not working and no clean towels at the pool

Leisure Partner

10/10

Exceptional

22 Sep 2025

Karen

Accessibility to everything was very good

Leisure Family

10/10

Exceptional

22 Sep 2025

Leilany

Great place

Partner

10/10

Exceptional

22 Sep 2025

Danielle

Pool was warm and clean

Leisure Partner

10/10

Exceptional

14 Sep 2025

Terence

Hotel was very clean... great location

Friends_and_family Family

10/10

Exceptional

12 Sep 2025

Michael

Great, quiet stay. Large, clean room.

Leisure Self

10/10

Exceptional

11 Sep 2025

Michelle

Good Stay but a lot of mosquitos in lobby

It was a good stay, unfortunately I think because the lights are so bright it brought in a lot of mosquitoes so myself and my family were swatting away mosquitoes in the lobby as we sat to talk, in all fairness is not necessarily the hotel’s fault, but it was probably the type of lightbulb that drew them because they were very bright at night.

Self

10/10

Exceptional

09 Sep 2025

Yanci

Property furniture just looked a little old

Leisure Partner

2/10

Poor

09 Sep 2025

Kevin

Do not stay at this hotel

The worst service I have ever received at a hotel I only stayed there because I had an early flight and they had a shuttle which I couldn’t use to get to my flight and then upon returning I was told I would need to wait an hour and a half to get a return shuttle. The hotel was in about the same state of a motel six. This hotel should not be called a double tree it should be called a super 8.

Self

4/10

Poor

05 Sep 2025

Yoko

Staff is not Friendly

10/10

Exceptional

03 Sep 2025

Solomon

Very enjoyable stay

Business_and_leisure Self

8/10

Excellent

02 Sep 2025

Thien-Kim

Rooms 3 star: rooms were clean but carpet and furniture could use an update. My view 1 star for a rusty roof view. Fridge was smaller compared to the other rooms booked in my party. Having a microwave would have made it so much more convenient. Staffing was most excellent from front desk to room service. Thank you for our stay

Leisure Family

10/10

Exceptional

02 Sep 2025

Jaime

Very clean

10/10

Exceptional

31 Aug 2025

Jeffrey

Couldn’t of been a better stay

10/10

Exceptional

29 Aug 2025

Darren

All Fantastic.

Partner

8/10

Excellent

24 Aug 2025

Anne

The hotel is clean and comfortable, front desk staff was helpful and nice. The airport shuttle driver is not customer focused and not nice talking to the front desk in front of customers. Also unpleasant talking about guest. If you don’t need the shuttle, nice hotel.

Leisure Self

6/10

Pleasant

23 Aug 2025

Verified traveler

Not very attentive staff. I called to the lobby on two occasions without an answer. On the night of my check in there wasn’t anyone at the front desk when I walked in. Our bed was squeaky. Every toss and turn was announced. Several public areas were very very warm and the elevators were beyond slow. It got to the point I would automatically use the stairs.

Partner

2/10

Poor

21 Aug 2025

Elizabeth

In talk with corporate Hilton. Fire alarm went off twice due to \"faulty mechanics\" due to a storm. The alarm went off hours before the storm and hours after. I have a service animal, the alarms and emergency situation made the stay very difficult and unpleasant.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Jon

Easy to drive to

Leisure

6/10

Pleasant

20 Aug 2025

Dolph

N/A

Leisure Family

6/10

Pleasant

20 Aug 2025

Dominique

I was promised a 24h shuttle service… which ended at 22h00, and I arrived at 0200, then I had to take and pay a UBER for 35 dollars. The next morning, I expected a shuttle service.. and there was one at 0800 or 0930 which meant I had to take another taxi for our 10h40 flight. After a long and unpleasant discussion, the hotel rearranged a shuttle transfer at the right time. A lot of aggravation, the overall bill increase substantially, as this was only a layover and we slept a few hours… and promise not kept.

Leisure Family

8/10

Excellent

18 Aug 2025

Christopher

I’ve stayed at this location before and never had problems, but this time the hotel seemed very understaffed. Check in took more than twenty minutes. One of the elevators was out of service the whole stay. Other guests also complained about the lack of staff.

Leisure Family

8/10

Excellent

18 Aug 2025

Rich

We stay at the Doubletree Arlington Hgts resort every year. The cookies and food are great! The reception area needs more! More luxury decor! More art work! More character! Nothing is noteworthy or impressive! Accept the flower pots outside.
The suite we have each year: the furniture in the living area needs to be burned! It is past its prime! It is very worn, stained, damaged! Disgusting in fact!!!
Next year, we hope it will be renovated. I hate to say this but if it is not changed we will not
return.

Leisure Friends

4/10

Poor

17 Aug 2025

Yoko

Some rooms do not have Internet connection. This is not good for the business travelers. Also, the check-in counter is always crowded. Need more staff.

10/10

Exceptional

16 Aug 2025

Jonna

It was a great place to stay.

6/10

Pleasant

09 Aug 2025

MIEKO

Front desk lady was so rude. Flood floor and they changed room but no refrigerator on the 2nd room. Maintenance guy was friendly and nice.

Leisure Family