Name: Extended Stay America - Chicago - Woodfield Mall
Address: 1200 American Ln, Schaumburg, 60173, US

8/10

Excellent

22 Jul 2026

Samantha

Room was a bit small but it had all the amenities I needed and the hotel itself was very well maintained. The price of the washing machine and dryer seem so high but I guess that’s normal. I don’t usually use washaterias so I can’t compare the two.

2/10

Poor

28 Jun 2026

Shannon

If I could’ve given this hotel NO STARS I would have! It was the nastiest, dirtiest, crack hotel I’ve ever seen. The lobby was so small and smelled so terrible. Staff was just wearing their own hoodies. I should’ve known right away when I saw a homeless man standing outside holding the door open for people dancing and talking to himself! We walked in and went up to the room. I walked in one step and said absolutely not! We’re leaving! It smelled like dog poop. The elevator floor was so dirty. I didn’t even want to step on it. The room had furniture from the Salvation Army from 1970. The beds were so dirty with just a blanket on each one. Do not stay here! I checked in and right back out! It’s like a pay by the hour kind of hotel. It should be closed! ZERO STARS!

Friends_and_family Family

2/10

Poor

27 Jun 2026

Pramila

One of the worst room, no night lamps worked, entire night slept with falshing white light, no towels, no dustbin,

Family_with_children

10/10

Exceptional

22 Jun 2026

Lewis

Good

Self

4/10

Poor

20 Jun 2026

Joshua

I will never stay in this hotel in future.

Pet

10/10

Exceptional

17 Jun 2026

Joanna

The front desk is very nice and communicative and work very well on issues. I am planning to come back and use the service again.:)

10/10

Exceptional

17 Jun 2026

Athena

Management was amazing and quick to resolve issues

Self

2/10

Poor

15 Jun 2026

Aziza

-Bedsheets were not changed— had bloodstains and a dirty sock under the comforter
-Dirty wash cloth hanging on shower curtain rod when we checked in
-Food wrapper in bathroom
-Staff did not take garbage that we left by door while we were staying there which was 3 nights.

Friends

2/10

Poor

13 Jun 2026

Tacona

We left early because of the roaches in our room. I went to speak with the staff & I was told that “they don’t have roaches” so I recorded the roaches on & behind the stove; I showed them the footage & they apologized. I asked was I gonna be compensated for leaving early & they said no. I asked if they had another room cleaner than the one I was in & they said no. So we had to pack up & find someone else to go!

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

MICHELLE

Staff is always excellent

Family_with_children

6/10

Pleasant

08 Jun 2026

Jonathan

Neutral: Housekeeping is done \"as requested\". I actually like this, but some people may not.

The Good: The room was big enough and the bathrooms were moderately clean. Kitchen area was clean and seemed well maintained. Bed was comfortable. The location is close to many restaurants and only about 15 mins from the train station (Metra). Plenty of desk space and comfortable chairs.

The Bad: There were condom wrappers and articles of clothing under the bed. The A/C worked good, but was loud kicking on and off. I could also hear music on Friday and Saturday night, all night. Seemed to be coming from the parking lot and other room/s on our floor. You could easily hear the conversations in the next room when you turn the TV off. TV was older and small.

Ultimately, I have traveled a lot and been in much worse locations. For the price and convenience, I would stay here again. I doubt I would bring my family though.

Friends_and_family Family

2/10

Poor

08 Jun 2026

Amber

It was really dirty. Upon arrival a guest came downstairs for a refund because water was flooding her room. Staff argued about refunding her the money.
I asked to see the room before I purchased and room was outdated, smelled of cigarettes, and the linens were stained with hair all on them. Decided just to leave and book a different hotel. This hotel is run down.

Family

10/10

Exceptional

05 Jun 2026

Donald

All was Fine!

2/10

Poor

01 Jun 2026

Demetrice

Hotel was dirty. Didn't have an iron. When asked for one, they have me another that didn't work. The door key didn't work. Had to get it programmed 3 times. Saw two roaches. Hallway floors are filthy. However, it's in a nice area.

Family

10/10

Exceptional

31 May 2026

Erlin

the rooms are excellent they're very clean that very neat everything is is very comfortable here the only thing they don't give is breakfast but the rest is good

6/10

Pleasant

29 May 2026

JUNG EUN

Everything was going reasonably well until I spotted a cockroach crawling on the sink next to the refrigerator. I felt anxious and uncomfortable throughout my entire four-night five day stay.

Self

4/10

Poor

28 May 2026

Roderick

Expect to come here and spend zero time in the room but to sleep and shower. The hotel has weird smells and water marked floors in certain areas. The AC in my room didn't work, after talking to the front desk they sent nobody to look at it. One evening I came back to the hotel, got off the elevator for my floor and found a Hispanic man passed out in the middle of the floor. I wouldn't stay again with the abundance of hotels around the same area. The only great thing about this hotel is it's location.

Business Friends

10/10

Exceptional

27 May 2026

Mohammad

Thank you

8/10

Excellent

26 May 2026

Quintin

My entire stay was fine, until a few hours before checkout a staff member tried to come into my room. I don’t know what happened nor did I make a big deal about it, but luckily I had the door latch on. Otherwise everything was great.

Self

2/10

Poor

20 May 2026

Daisy

I booked online after a flight cancellation. The desk staff was kind and polite however the first room said it all.
Bed wasn’t made, dirty sheets balled up on the bed.
She gave a new room. Bed made however the bedside table was peppered with stickiness, there was a strange wrapper on the made bed, the floor was clearly not mopped or even swept.
I pulled back the blanket and sheet and it was clearly that the sheets had not been changed, just the bed made.
There was a wet spot on the blankets as well.
I went back to the desk to hopefully get a clean room and no one was there. I waited and looked around for at least 15 minutes before using the phone in the entrance.
No one came to answer the phone, mind you it was 2am… I let it ring and could hear it at the desk for 20min. Also the key swipe didn’t work and I was locked out.
I left and had to walk to another hotel.

Self

4/10

Poor

19 May 2026

Carrie

Check in staff was kind and let us check in about a hour early. The first thing we noticed about our room upon entering was a very strong smell of marijuana. Our room was not prepared for extended stay at all. There were absolutely no dishes, silverware, cups, glasses, pots or pans to be able to utilize the kitchen area. This is supposed to be the advantage of staying in hotels like this, to cook your own meals and save on eating out. Our room didn’t even have the microwave, just a dirty shelf where the microwave should have been. The room was also missing a remote to the TV. One of our room keys needed to be re-magnetized multiple times during our two day stay. We decided to leave without staying the second night in this place. While the staff was friendly, I would not stay in this hotel again.

Partner

4/10

Poor

17 May 2026

Johnny

Had roaches, room smelled musty, AC didn’t work, and it was so hottttt lol. They charge too much for this hotel to smell so bad lol. Great area. Trash hotel.

Partner

2/10

Poor

15 May 2026

Elenita

would not even dare to eat breakfast. The hotel charge $25/per pet per night, but the hotel is so dirty, with trash just littered on the corner of the elevator, which is hazardous to my dogs. I have to carry my dogs, as floors are dirty including the hallways.

No shampoo, and staff is not even apologetic, just saying they run out of supplies. Towels are crumply and not even fit to use, too small to cover your body. No sponge towels.

Will not be staying in this hotel. This should be delisted and gives Extenday Stay franchise a bad name.

Pet

10/10

Exceptional

11 May 2026

Majid

No musty odor even at first floor; clean room; very polite and helpful staff; safe and clean neighborhood;

Family

10/10

Exceptional

04 May 2026

Donald

The room was nice & the breakfast amenities were nice also ….
All was great !😎👍

10/10

Exceptional

04 May 2026

Donald

The hotel was pretty good . A lot better than a lot of em….😎👍

10/10

Exceptional

04 May 2026

Donald

Everything was totally satisfactory ,
It was my birthday this Sunday and everything went great!

4/10

Poor

03 May 2026

Sandra

Breakfast was a joke. Coffee tea hot cocco. Not mutch to eat. Bagged muffins and cereal bars.

10/10

Exceptional

29 Apr 2026

Lewis

I enjoyed my stay, and I was well accommodated. The staff was friendly and professional, and I never encountered any issues during my stay.

Self

2/10

Poor

27 Apr 2026

jerry

First off you're supposed to check in at 3pm. I was not able to check into my room until 4:30pm which made me late for my 5:00 reservation. I messaged hotels.com who accepted that the hotels excuse was that someone else checked out late so I had to check in late. I tried to get hotels.com to somehow compensate me for my late check in because if I requested a late checkout they would try to charge me extra. I received no help with that. Then there were no wash towels at all. I was told they were running low at 4:30 p.m! I did not received wash towels until possibly 11:30 p.m. When I finally did get to my room housekeeping must have swept the room but swept everything right outside the door because there was dirt, dust, and everything right outside my room door. There was also a roach crawling in the bathroom floor which I saw the next morning as I'm doing my business on the toilet. I even took a picture of it if this allows me to post that. It was a horrible stay and experience. How am I compensated? Nothing at all.

Partner

4/10

Poor

25 Apr 2026

phoenix

Not so good on the property. Everything really old.on the third floor hall way smell of Indian spice.

Friends_and_family Friends

6/10

Pleasant

24 Apr 2026

David

Room #318 needs work

Friends

10/10

Exceptional

24 Apr 2026

Derrick

The staff is great - helpful, they solve problems, they greet with a smile. The older housekeeping lady is excellent - a real professional, takes care of everything,friendly.

Self

2/10

Poor

20 Apr 2026

Jacek

Dirty; in room 331 terrible smell.

Self

2/10

Poor

14 Apr 2026

DELIA

This was the first time at this Hotel and the last time, they don't supply anything, evreting need to be requested, no shampoo,
empty cabinet, broken window glass, no clening room, I need to take out the garbage
Breakfast was only coffee, nutri grain bar, and oats, we take the hotel for emergency
Because we have broken water pipe at home and was very close to our house, we have hotel for many years with Expedia and this was the worst in my life. 😫😪😪

Partner

10/10

Exceptional

13 Apr 2026

Eric

Awesome staff and easy to get too and easy access to shops

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Dan

The location was excellent. Right in the center of everything. Anything you want not more than a fifteen minute drive.

Family_with_children

10/10

Exceptional

12 Apr 2026

angel

Everything satisfied

Self

6/10

Pleasant

08 Apr 2026

Thomas

Arrival was late and our reserved room was not available so clerk upgraded to another room

Family

2/10

Poor

05 Apr 2026

Helen

The rooms are filthy. The hallways on each floor have a nasty different smell. The only good thing about this place is that the staff is friendly and helpful and it’s close to Woodfield Mall.

10/10

Exceptional

05 Apr 2026

Nancy

Not really a breakfast....a little muffin...

Self

10/10

Exceptional

05 Apr 2026

Donald

Nice!

10/10

Exceptional

05 Apr 2026

Donald

Nice

2/10

Poor

01 Apr 2026

Michael

Our room had 2 roaches

2/10

Poor

29 Mar 2026

Garett

We found moldy food in the cabinets

6/10

Pleasant

27 Mar 2026

Christian

Budget stay…breakfast option is a terrible idea and offers nothing healthy.

Family

2/10

Poor

26 Mar 2026

darby

no

Partner

8/10

Excellent

22 Mar 2026

Seamus

Room smelled slightly of tobacco, which doesn't bother me. I couldn't quite get a hot shower, and the shower controls were unintuitive.

6/10

Pleasant

22 Mar 2026

Michael

For the most part, the room and hotel served their function as a place to sleep for the duration of our trip. There were some less-than-ideal spots about the experience, mainly the state of the fridge/freezer (dirty), the fan in the bathroom being extremely loud, and the main issue was that the door to the room didn't fully close without having to really work at it. From the inside it seemed the only way to close the door was to use the deadbolt as a lever of sorts and this could pry the door into position to be able to be latched, from the outside it just required a LOT of pulling, almost to the point I was afraid the handle would break off the door.

Partner

10/10

Exceptional

18 Mar 2026

Patti

Yes.very welcoming to pets. Clean rooms and bathrooms

Pet

2/10

Poor

16 Mar 2026

Mary

There was no breakfast the hall ways and room smelled I had ask for pillowcases it just wasn’t what the picture look like at all

4/10

Poor

15 Mar 2026

Venkata Suman Babu

Firstly, micro oven is not present as promised and secondly they said breakfast is available however no one call it is a break fast as there is nothing expect coffee and muffins. Toilet is not that much clean too.

Family_with_children

10/10

Exceptional

13 Mar 2026

Amanda

Clean and quiet

Friends

10/10

Exceptional

13 Mar 2026

Amanda

Friendly staff

Friends

10/10

Exceptional

13 Mar 2026

Amanda

Hotel was clean, bed was comfortable and the room and bathroom were spacious. For the amount of people there during my stay, it was really quiet. Front desk staff were all very friendly. My only complaint is that the microwave was taken out of my room and never replaced. I was told several times someone would bring one but they never did. I also had to supply my own dishes, pots and pans and utensils. I was told at check-in that everything was “scarce”. Not a huge inconvenience and something I dealt with.

Friends

6/10

Pleasant

08 Mar 2026

Jacqueline

The guy working the front desk was soo nice! But then we got into our room - the kitchen area very dirty, bathroom floor had hair balls, the bed on the right side was soo caved down in only the middle as if 10 thousand bricks sat there for days.

Family_with_children

4/10

Poor

07 Mar 2026

Dorit

The location is great. The room is big but neglected and not clean. One needs to know that this is long term stay so other rooms are occupied by long term that use that as there rented house. Loud/ visitors/ music etc.

Self

10/10

Exceptional

06 Mar 2026

Donald

Yes Excellent place quality was excellent.

10/10

Exceptional

28 Feb 2026

Lewis

Great service

Self

10/10

Exceptional

27 Feb 2026

Brian

First off I have to say, the staff here is like no other. They go above and beyond to help make your stay like no other. Friendly, courteous, and willing to help. The rooms are clean and the amenities help make you feel comfortable. I definitely recommend a stay here.

Partner

4/10

Poor

18 Feb 2026

Joyel

Dirty

Friends_and_family Friends

10/10

Exceptional

17 Feb 2026

Carmen

The staff is amazing, I appreciate the customer service. Khalil is awesome, he was welcoming upon check-in!

Self

8/10

Excellent

15 Feb 2026

Jaya Karthick

Very good and friendly staffs. Good place to live when you don't have a car, you can walk, as you have many restaurants, super markets, clothings and a Mall close to this stay.

Business Self

6/10

Pleasant

15 Feb 2026

Amanda

Our kitchenette had nothing stocked in it. We had to go to the desk to request items. We also had to go get a TV remote. The continental breakfast included individually wrapped small blueberry muffins, granola bars and packets of oatmeal. Not really anything to choose from. Our “queen” beds also felt more like full size and was a tight squeeze for 2 adults to sleep.

4/10

Poor

08 Feb 2026

Tori

The room smelled like cigarettes and they didn’t activate our room keys and the door didn’t lock

Leisure Partner

6/10

Pleasant

08 Feb 2026

Michelle

The staff is very courteous. We didn't have any body or face towels in our room and the shower curtain wouldn't stay closed because the anchors in the rod were coming apart from the wall, causing the rod to droop and the curtain to fall from both sides to the middle. Still, it was quiet at night & the heat & appliances worked. I'd go back the next time I needed somewhere budget-friendly to stay for a while.

10/10

Exceptional

22 Jan 2026

Derrick

I book this property often for my guests from my church where I am the pastor, and the staff has consistently made extra efforts to accommodate their needs, plus the price is affordable.

Business

10/10

Exceptional

15 Dec 2025

MICHELLE

Staff is excellent here

10/10

Exceptional

14 Dec 2025

Eugene

The staff are great. Hotel is clean. Close to Woodfield mall

Partner

10/10

Exceptional

09 Dec 2025

Pamela

The room was clean and Rishi at the front desk was so nice and helpful!

10/10

Exceptional

01 Dec 2025

Hitesh

N/A

Business Self

10/10

Exceptional

01 Dec 2025

Juan

Clean good price

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Ivanko

Location

10/10

Exceptional

16 Nov 2025

Libardo

Siempre contento con el hotel

4/10

Poor

15 Nov 2025

Nordean

Just bad coffee

Self

10/10

Exceptional

02 Nov 2025

Libardo

It's not the first time I've arrived and this hotel is always clean and its staff is very attentive. It's also a pleasant place with a good atmosphere

4/10

Poor

01 Nov 2025

Bryan

Was missing a microwave in which staff got one from another room. There are lamps on one side of the room. Sink needs to be updated with other upgrades to the rooms.

Self

10/10

Exceptional

27 Oct 2025

Eileen

Bath tub could be cleaner and the facility could not smell like smoke other than that I love the service! The front desk was so kind

Business Partner

4/10

Poor

25 Oct 2025

Zach

The unit we stayed in had a strong odor of pesticide. I reached out to management on this issue and never heard a response, very disappointing.

Family

6/10

Pleasant

19 Oct 2025

Sophoun

No hair dryer. No shampoo and Conditioner

Partner

10/10

Exceptional

16 Oct 2025

Luis

Best stay

2/10

Poor

15 Oct 2025

Mujtaba Bilal

I stayed here for three days, and it was a terrible experience. The toilet flush wasn’t working properly, and it got clogged on the second day. When I reported it to the front desk, they just handed me a plunger. There were always older people sitting near the front desk, constantly trying to engage with everyone, which felt uncomfortable. I also requested room service for the second day, but no one ever showed up. On top of that, the room smelled strongly of weed. There were several other issues as well, but I don’t even want to mention them. I’ve never felt the need to complain about a hotel before, but this stay was truly disappointing.

Leisure Family_with_children

4/10

Poor

10 Oct 2025

Toya

I know the hotel can’t control people but someone was definitely smoking in a room near or above us. The bathroom wreaked of cigarette smoke. The room had a strange odor. The floor needed sweeping, it wasn’t bad but I could see a some debris that was missed.The staff was good& everything else clean.

Leisure Friends

10/10

Exceptional

08 Oct 2025

Carmen

Great as usual!

2/10

Poor

29 Sep 2025

Aniruddha

Rooms were old and appliances did not work.

Leisure Family

4/10

Poor

29 Sep 2025

Zach

The positive was the staff is very nice and helpful. There were several negatives. The room did not have a microwave and it took them close to 14-16 hours to have one provided. The room itself was dirty and had a bug investation. I haven't had an issue staying at this location with either issue until this last visit. I'm very disapointed.

Leisure Family

10/10

Exceptional

15 Sep 2025

Zach

I like the cleanliness and privacy. The staff is always friendly and helpful.

Leisure Family_with_children

4/10

Poor

06 Sep 2025

Verified traveler

Cockroach

There was a roach crawling on the bed. Room was non-smoking but smelled like cigarette smoke

Self

6/10

Pleasant

02 Sep 2025

Jorge

Very good

Business_and_leisure Partner

4/10

Poor

30 Aug 2025

Tony

Low quality for the price

Had to wait almost 15 minutes to check in, even though there wete no other guests waiting. This property is very dirty, stains on the room carpet, elevator floors were sticky and walls need painting.

Self

10/10

Exceptional

28 Aug 2025

batuyanga

Jasmine is front desk girl, she was really professional and nice. I’m giving 5 star because of her

Business_and_leisure Partner

8/10

Excellent

21 Aug 2025

Chelewa

Staff was very polite and the bed was comfortable

Leisure Self

10/10

Exceptional

18 Aug 2025

Zach

Clean, quiet, affordable rooms. The staff is very friendly and always helpfull. I will be returning to this location soon. God Bless.

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

Amy

So close to really great.

HVAC whines terribly. Otherwise it's been fine.

Self

8/10

Excellent

17 Aug 2025

Ivanko

Convenience

4/10

Poor

15 Aug 2025

Vanita

Property needs some major changes / renovations.

Leisure Family

10/10

Exceptional

15 Aug 2025

Audrey

Very easy and fast check in!

Partner

8/10

Excellent

13 Aug 2025

David

Good stay

Leisure

2/10

Poor

06 Aug 2025

Aaron

Hotel is very conveniently located and the hotel staff was trying to be helpful. However, the hotel condition is way below industry standard. First room had thick cigarette smell even though the room was supposed to be a \"Non-smoking\" room, second room had odor smell that the staff said was originated from the room carpet. A big bug was found on the room table. No shampoos or conditioners were provided in the room. The customer was asked to buy those things from the vending machine for themselves.

Leisure Family

10/10

Exceptional

31 Jul 2025

Zach

The staff was friendly and helpful.

Leisure