Name: Extended Stay America Chicago Schaumburg I 90
Address: 2000 N Roselle Rd, Chicago (il), 60195, US

4/10

Poor

16 Jul 2026

Denys

10/10

Exceptional

16 Jul 2026

Michael

It was a great stay.Thanks

8/10

Excellent

15 Jul 2026

Nancy

It was clean and nice. Staff was okay

Partner

8/10

Excellent

14 Jul 2026

Nancy

It was nice staff was nice

Self

8/10

Excellent

13 Jul 2026

Patrick

no cooking equipment provided. decent coffee in the lobby. clean room. odd crinkly plastic mattress protection that wasn't the worst thing but definitely eye raising.

10/10

Exceptional

11 Jul 2026

Grabiel

It was comfy

Partner

8/10

Excellent

08 Jul 2026

Andrew

Everything was as advertised. Check in and out was quick and easy. Would recommend.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

charles

clean rooms enough parking spaces staff is excellent safe neighborhood close to food places

Self

2/10

Poor

06 Jul 2026

Anna

The hotel was smelling like cigarettes

Business Family

10/10

Exceptional

30 Jun 2026

Martin

Clean room and was close to my house, perfect for my bathroom remodel

Self

10/10

Exceptional

28 Jun 2026

MICHELLE

Staff is amazing, clean rooms

Family_with_children

6/10

Pleasant

27 Jun 2026

ashlee

I mean it’s a hotel. It got the job done. Not well maintained. Woke up itchy with bites.

Friends_and_family Family

2/10

Poor

27 Jun 2026

Syma

Worst experience ever property needs a maintenance. Stevie is not working. Everything is ripped off. Bad sheets are an unexpected small, bathroom unclean toilet paper cheapest material kitchen counter ripped, TV is super old not even work, price rate super high for this hotel. Never go back again.

Friends_and_family Friends

6/10

Pleasant

25 Jun 2026

Paul

Decent place good size room but the bed was awful, lumpy with a plastic liner over the mattress, my back couldn't take another night on it.

Self

6/10

Pleasant

23 Jun 2026

Emilio Jose

staff always help so shout of fem

8/10

Excellent

23 Jun 2026

Victor

Good

2/10

Poor

22 Jun 2026

John

I cannot express how poor my experience was. I arrived around 10:30 pm on my check-in date. When I went to check in at the front desk, they informed me that my reservation had been cancelled. When I asked who cancelled it (I knew I hadn't!) the attendant at the desk kept telling me the \"third party\" (hotels.com) must have done it. I later confirmed with hotels.com that was not the case. But in the hotel's system it had been cancelled. And they had no rooms available. No warning, no advanced notice, nothing. So I was out of luck & they were no help in finding an alternative other that pointing me to another hotel next door to \"try there\". I had made my reservation almost a month in advance and paid IN FULL at the time of the reservation. The hotel said they couldn't give me a refund because according to their system my reservation was cancelled and there were no charges. My guess is that the hotel found someone who would pay more for my room (the rate I had paid was a good price) and so they cancelled my reservation and gave my room to someone who was paying more. My hotel bill for my 3 night stay in the area tripled vs what I had made my reservation for. Extended Stay America Suites Chicago Schaumburg I90 has permanently been scratched off my list of places I may stay in the future. And I may not stay in any Extended Stay America ever again. To hotels.com's credit, they were helpful in getting me a full refund.

Self

4/10

Poor

21 Jun 2026

Mary

When you enter the hotel u can smell its bad. Hotel hallway looks scary and dark. Room doesn't have toothpaste or any complementary stuff. Room is dusty. Aircon is good its cold. Refrigerator smells bad and dirty. Stuff the way they look at you is scary. Never comeback here.

Family_with_children

4/10

Poor

20 Jun 2026

Bum Yong

Room was clearly smoked in and when I requested a different room, they were unable to do so as the hotel was fully booked.

Friends_and_family Family

4/10

Poor

15 Jun 2026

Robin

Grab n go breakfast was a joke, so plan on getting your breakfast elsewhere.
Staff barely at counter. If you're okay with a place just to lay your head then go for it. Very old, unkept. No bugs is the only plus.

Family

6/10

Pleasant

13 Jun 2026

Enes

It’s okay for price-performance but there are some issues. Bed was uncomfortable because they’ve covered the mattress with something to make it waterproof, so the parts of your body in contact with the mattress while lying down get sweaty and feel hotter. Even though it wasn't visible to the naked eye, there was dampness in the room.

Self

2/10

Poor

09 Jun 2026

Temeka

First room, I had there was no remote. She went to go get the remote. Only to realize that something was wrong with the TV. I asked for the check refrigerator it was hot and broken as well. Went to the next room the bathroom mirror dirty, room smelled old. . I had a drunk man in the hallway on my floor sitting a case of beer. They have a kitchen, but don’t supply you with anything for the kitchen. You had to go reset your door room key everyday. Their breakfast was coffee, tea, granola bars, oatmeal packs and muffin.

Self

2/10

Poor

08 Jun 2026

Cameron

This is the worst hotel that I've ever been to. The first room that they gave us wasn't clean at all. The second

4/10

Poor

07 Jun 2026

Graciano

The broken air conditioner couldn't be adjusted to raise the temperature, and its plastic cover was broken and held together with tape. There was trash on the floor and the room smelled bad; the description says a queen bed, but the one in the room is a full-size bed.

Partner

2/10

Poor

04 Jun 2026

Raina

The service was terrible. The room had an odor. It was not clean.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

charles

Great place rooms are clean area is safe the staff was excellent

Self

2/10

Poor

31 May 2026

REINALDO

The bed was uncomfortable you can feel the coils in that mattress.The room smelled like cigarettes. The neighbors were extremely loud. The door slamming was ridiculous the vents in the hallway must of not been working properly the hallways smelled really bad like food/ body odor.The front desk person did not have much to say besides do you need air fresheners. Finally we asked to get moved 2nd room was not bad but the mattress was the same. Great idea but it needs a lot of improvement.

Pet

2/10

Poor

30 May 2026

Deborah

Plastic sheets terrible bed

Family

2/10

Poor

26 May 2026

Sandeep

When I arrived at the hotel with my family on Saturday night around 8:15 PM, there were no double-bed rooms available. The hotel staff informed me that since the booking was made through a third party, they would not accommodate my request and instead asked me to cancel the booking.

After that, I spoke with Mary from Expedia customer support, and she confirmed that she had coordinated with the front desk at ESA and was prepared to arrange a different hotel for us. However, after that conversation, there was no further communication from Expedia customer care, and I ultimately had to stay at ESA in a room with only a single bed.

As a result, I had to sleep on the floor that night. I experienced body aches throughout the next day and was unable to properly enjoy our sightseeing activities on Sunday. Although I was provided with a double-bed room the following night, the overall experience caused significant inconvenience and discomfort for my family.

I have had good experiences with Expedia in the past, but this booking experience was extremely disappointing. I kindly request that you look into this matter and review what went wrong.

Thank you for your attention and support.

Family_with_children

10/10

Exceptional

24 May 2026

YU

Kitchen

Self

4/10

Poor

24 May 2026

Gbenga

Front desk staff are friendly and helpful. Ani (the lady is very knowledgeable) about the hotel amenities and what's available free for you.
Housekeeping: Not available daily unless you ask a day before. Policy and some front desk staff say you'll pay extra for it but Ani helped me out.
Mattress: the plastic on the mattress makes a squeaking sound. That sucks. The worst part of my stay.
Rooms are not sound-proof.
TV: need to improve seriously. Channels available are the ads channels. Suggest to subscribe to cable or better have smart TVs with apps that customers could sign in to.
Cookware: available on request. Stovetop, microwave and fridge all good. 10/10
Nearness to the mall and highway: Good.
Neighborhood: Good, quiet and safe.

4/10

Poor

18 May 2026

Nicholas

Place is run down in the rooms, paint patches, broken or chipped furniture, shower facet was so hard to move though inwas gonna break it. Had to pay for internet. Had to get utensils and cooking stuff if I wanted to cook. Coffee too. Just very run down and inconvenient. Will not stay there again.

Self

10/10

Exceptional

17 May 2026

charles

rooms are clean staff was excellent area is good

Self

10/10

Exceptional

11 May 2026

Tiffany

The staff was amazing and friendly! The room was nice and clean. Check in and check out was so easy.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Agustin

Cleaning staff friendly and check in was a breeze.

Self

4/10

Poor

10 May 2026

Ivan

The breakfast was awful, the pillows were very old, and the refrigerator didn't work.

Friends_and_family Family

2/10

Poor

02 May 2026

Christian

Did not stay due to cleanness

10/10

Exceptional

02 May 2026

anthony

Good size king room staff are helpful but breakfast lacks real food.

2/10

Poor

26 Apr 2026

Zach

My first room the refrigerator didn't work. The staff was great and got me into a new room straight away. I then had a heavy water leak in the bathroom coming from the ceiling. I then found it was toilet water. The staff again took care of it, however this is too many issues for one stay. I can't justify the price I payed for such a trouble packed stay. I will be reconsidering staying at this location in the future.

2/10

Poor

20 Apr 2026

Bonnie

The room was filthy, soda sprayed all over the ceiling and smoke detector. No drain stop in bath tub for baths. We woke up to absolutely NO water in the room. The bed was covered in plastic so everytime you moved it made a wretched sound. The \"desk chair\" was absolutely disgusting.

Business Friends

2/10

Poor

20 Apr 2026

PHENG

Service without a smile. No greeting whatsoever. Room was dirty and run down. Smelled like an old house. Sticky dust on the wire shelves. Outside of fridge not cleaned well. Countertops dirty, drops of stuff dried on it. Artwork in bathroom ripped. Laminate on the end tables torn. We had to use our disinfectant wipes to clean EVERY surface area just in case. Did not feel clean staying here. I told my husband that we should just leave and get another place but he was tired from driving and said to just stick it out. We took pictures of the aforementioned damaged things and informed the staff about them because we were not planning to be charged for other guests' damages. This place boasts a mini kitchen but it does not come stocked with any pots, pans, utensils, etc. This gives you a clue about how cheap the management is as well as what kind of guests might frequent here. At one point we requested for a kitchen hand towel and was given a white bath towel. When we opened it back at our room, we discovered that the towel had a huge hole at one end and the other side was ripped. Took a picture of it and told staff. They just reconfirmed that we needed it for the kitchen and said it would be fine to just use as is...smh. Hated this place.

Partner

10/10

Exceptional

19 Apr 2026

James

Friendly and clean. Good service . Good location.

2/10

Poor

19 Apr 2026

Deangelo

Room 138 was dirty and tub was cracked and also it didn’t have towels will not come back

2/10

Poor

18 Apr 2026

Eric C.

Terrible didn’t get any sleep all night due to noisy neighbors slamming doors and banging on walls.

Partner

6/10

Pleasant

17 Apr 2026

Joseph

No true breakfast,no true blankets on the bed.tv speaker sounds busted.but was clean,quiet place.
Mattress had a plastic cover.sucked

Self

10/10

Exceptional

15 Apr 2026

Terrance

Good

Self

10/10

Exceptional

14 Apr 2026

Jacek

I spent good time

6/10

Pleasant

11 Apr 2026

Douglas

The hotel staff was phenomenal! That was the only highlight. Lot's empty beer cans in and around the property, as well as Lot's of smoking cigarette smell in the room and weed. The rate was WAY cheaper than other extended stays in the area and for reasons above maybe that's why. If I was in a pinch I would go back, but I have no problem spending a little bit more for cleanliness, safety and peace of mind.

Self

2/10

Poor

08 Apr 2026

MARKUS

Lobby smelled awful , I don’t know if they mopped with dirty water . My queen size bed looked more like a full size . I won’t be back to this property . If you’re looking for something cheap , you do get what you pay for

Family_with_children

2/10

Poor

06 Apr 2026

gurpreet

The Heater in the room . didn't work. even after multiple complaints the heater was not fixed. I had to cover myself with 4+ blanket and 2 set of clothes to get some sleep. while the temp was at freezing outside on both nights.

Self

2/10

Poor

25 Mar 2026

jindan

3 floor smell a lot weed do not recommend

Family_with_children

6/10

Pleasant

23 Mar 2026

Kevin

The internet had decent speeds. The kitchen didn’t come with everything like it use to back in the days. Now the kitchen supplies are a paid feature. So if you plan on cooking your dinner then make sure to bring your own or pay for the use of their items. The location is a little busy to get into during rush hour. The breakfast is just a small variety of granola bars, oatmeal, coffee or hot chocolate. Over all I think the price is okay. The outside of the building is nice and the inside could use some TLC. Also make sure to bring some earplugs if you aren’t on the top floor as you will hear everything going on above you.

Self

8/10

Excellent

20 Mar 2026

Judy

Yes

Friends_and_family Friends

2/10

Poor

18 Mar 2026

Jenny

We are not exaggerating when i say this was my worst stay @ a hotel ever. I came in w my friend & i asked 2 use the bottom floor restroom before i checked in. They said yes led me nowhere then spoke in a different language. I checked in was given 1 bed when i reserved 2 double beds. The bed had NO boxspring was on stilts like a pop up bed, the chair had sooo many STAINS, the fitted sheet didnt fit so i slept on the plastic covering the mattress. NO coffee machine, no hair dryer, NO ICE MACHINE, no vending or pop machines. One tiny itty bitty bottle shampoo one bar soap. The staff didnt care the hotel smelled stale food. Breakfast bar cookies no juice

Friends

10/10

Exceptional

15 Mar 2026

MICHELLE

Great and attentive service

10/10

Exceptional

14 Mar 2026

Luis

Awesome

10/10

Exceptional

11 Mar 2026

Irving

Our stay here was great! We booked the room last minute due to a plane cancellation, and it ended up being very affordable. The hotel offered a grab-and-go breakfast, and the room even had its own kitchen, which was really convenient.

The only small downside was that the TVs were a bit older. Overall, we really enjoyed our stay.

Partner

2/10

Poor

09 Mar 2026

Ganee

This is a dog hotel. I would not recommended for people with OCD, Allergies, and Asthma. The shower had dog hair in it and the lobby area reaked of dog pee. Expedia did not do a

10/10

Exceptional

09 Mar 2026

Steve

I loved the kitchen it had everything I needed to make a home cooked meal.

6/10

Pleasant

01 Mar 2026

Sarah

The room was very dated and smelled smokey. Breakfast was a cart with coffee, hot water and some muffins.

10/10

Exceptional

24 Feb 2026

Lashell

Yed

4/10

Poor

22 Feb 2026

tom

poor quality of bed...frotn desk staff does not care about customers....they have excuses but NO answers for the issues discussed

8/10

Excellent

19 Feb 2026

alexis

Everything was fine the only thing is the key card kept getting deactivated and I had to always get reactivated

Partner

2/10

Poor

16 Feb 2026

Cheryl McClinton

The first room didn’t appear clean. The bed was made but the bathroom didn’t appear clean. The shower curtain was wrapped around the curtain rod. The only toiletry was shampoo on top of the toliet. There were also no towels. The second room the tub wasn’t clean as there was hair in the tub and on the shower walls.

Partner

2/10

Poor

15 Feb 2026

Oswaldo

Plan was to stay overnight and head out to Schaumburg area for Valentines Day. Got checked in and while I understand reasons for safety, room 140 smelled like someone smoked their entire stay - even though this is supposed to be a non-smoking property. While checking - saw a couple requesting a new room due to bad smoke smell. Stay away. Not worth it. .

Partner

2/10

Poor

11 Feb 2026

Timothy

The mattresses had plastic on them and sheets kept sliding off, room service was lousy. There was no one at the front desk most of the time if you need some silverware or any towels, you will have to go down to the front desk and there was no one there most of the time the staff was very un knowledgeable and unprofessional

6/10

Pleasant

06 Feb 2026

Les

I arrived around.1am. No bell to get the attendants attention. After practically yelling hello about 3 times an idian woman came out. I gueas she was expecting because she called me by name. She asked for my license plate number and made me go back outside in the cold to get it. When i came back inside i said \"your a stickler\" she immediately had a mad look on her face and wanted to know what it meant. I asked her to calm down that i was only joking but she still appeared mad. Made me initial a bunch of things and one of them was that if asked to leave the property i wouldn't refuae. I qas concerned ahe was going to ask me to leave becauae of my stickler comment. Not lying.

Business_and_leisure Self

2/10

Poor

05 Feb 2026

Madhavi

The whole hotel smelled of weed - the elevator, the corridor, including my room, even though they claimed that it was a 'no smoking' room. It was so bad that I checked out the same night I checked in and asked for a refund, but they refused. So, never staying there again, forget about recommending it to anyone else.

Leisure Self

10/10

Exceptional

05 Feb 2026

Isabel

Very helpful staff quiet hotel great stay over all!

Business Family

10/10

Exceptional

30 Jan 2026

Agustin

Nice staff and cleaning lady

Business_and_leisure Partner

2/10

Poor

27 Jan 2026

Paola

Room was clean but front desk person

4/10

Poor

24 Jan 2026

Joseph

Bed was awful, upstairs neighbor stomped 18hrs a day, funny smell in the room

2/10

Poor

24 Jan 2026

Ricardo

The day of check-in, I waited 20 mins for the receptionist to show up. Various times through my stay the front desk was left unattended. As for the, the room, it was poorly maintained in general. Leaky facet, bathroom door that wouldn’t lock, missing lightbulb. For the price I paid, I was not expecting much but that doesn’t mean the room should be below standard. Yo be honest, I was too exhausted from traveling that day to express my concerns but the nail in the coffin is when they decided to keep my security deposit. After calling about this matter they gave me the run around as expected. I would not recommend this hotel to anyone.

Business Self

2/10

Poor

19 Jan 2026

Jayakumar

I wasn’t happy with my stay. The room wasn’t comfortable, and the overall experience didn’t meet my expectations. I wouldn’t stay here again.

Leisure Self

2/10

Poor

18 Jan 2026

Tajudeen

The first room #223 I was assigned wasn’t cleaned and ready yet it was assigned to me, I had to complain about it. The second room #101 that I was assigned was a terrible experience as my room was flooded with poop. The toilet wasn’t working when flushed. It flooded through the floor to the bathtub. Then I was assigned room #201 and yet I was asked to pay $5 because the king size room I paid for wasn’t available. I will NEVER recommend this hotel to anyone. This location lack cleanliness and good customer service. It was unkept from the hallway to the kitchen and rooms.

Business_and_leisure Family_with_children

2/10

Poor

17 Jan 2026

Jamal

The room had a nasty smell and the tub wasn’t clean

Business

2/10

Poor

17 Jan 2026

Shana

Bathroom smelled of urine. Hallways smelled as well. Microwave was dirty..

8/10

Excellent

08 Jan 2026

Aaron

Staff was nice room was okay

Business_and_leisure Self

2/10

Poor

08 Jan 2026

Michaela

There was cockroaches in the room everywhere.

10/10

Exceptional

07 Jan 2026

Ismael

Yvette is very helpfuñ

8/10

Excellent

06 Jan 2026

John

Room was good fitting sheet was on wrong way

Partner

6/10

Pleasant

03 Jan 2026

Rick

The kitchen was fully equipped for cooking... Once I checked in with my cash key awards I was told I had to also pay a refundable $50 deposit in case anything get damaged or destroyed... I was unaware of that didn't see that when I reserved the room

Leisure Self

6/10

Pleasant

03 Jan 2026

Vicky

No available appliances which could have helped for cooking

Partner

8/10

Excellent

02 Jan 2026

Thanikaiarasu

Staff and amenities

Leisure Family

2/10

Poor

28 Dec 2025

Joseph

Staff was rude and lied about fees and other stuff.

8/10

Excellent

23 Dec 2025

David

The lady at the check-in counter was professional and pleasant, room was clean, shower in good condition

2/10

Poor

19 Dec 2025

Lauren Kate

After driving 13 hours straight, I waited at the check in desk for about 15 min with no help. We were late to a dinner because of this. Woken up to a domestic dispute at 5 am on our floor. Dirty, stinky rooms. Everything gross & broken. Our dogs both got sick from drinking the water. We’ve stayed with extended stay probably 7 different times … this was the worst experience. We never come here with high expectations but think was shocking.

Leisure Family

4/10

Poor

11 Dec 2025

James

Service staff not always there

Business Self

2/10

Poor

25 Nov 2025

Gloria

The mattresses worn, lumpy and extremely uncomfortable and the pillows flat and useless. There was some type of substance smeared on the lampshade that resembled fecal matter and the heater gave off an unpleasant oder when running.

4/10

Poor

23 Nov 2025

Kerri

There was mold around the sink in the bathroom. The room was “cold”, not temp wise but felt unwelcoming. Very loud neighbours - front desk did nothing to stop that. Halls smelled like pot, it even seeped under our door. Breakfast was granola bars and packages muffins. Strange man knocking our door multiple times. Shower water was Luke warm at best. As we were checking in, the cops were arresting a guy in the parking lot.

6/10

Pleasant

23 Nov 2025

ELIAS

My first time staying there light bulb for the refrigerator was not working I reported to front desk they never replaced it 2nd time freezer was leaking water into the refrigerator ruined my food 3rd time hair dryer not working

Leisure Family_with_children

4/10

Poor

22 Nov 2025

Michelle

The amnesties were not as expected, said breakfast, but all I saw was coffee and hot water with some muffins and oatmeal packets
The room had a smell of sewer and cigarettes

Partner

10/10

Exceptional

21 Nov 2025

dayton

Great stay!

Business

6/10

Pleasant

21 Nov 2025

Jennifer

Kind of dirty. Smelled like mildew. Bed and pillows were awful. Weird flashing lights in ceiling. 2nd night lady was barely at desk. Had to call to get her to come to desk to help. People were smoking at front door. Had to walk through smoke.

2/10

Poor

21 Nov 2025

Vernell

Smelled like curry & salmon all on my floor

10/10

Exceptional

20 Nov 2025

Megan

Comfy bed, quiet, friendly staff.

Leisure Family

10/10

Exceptional

14 Nov 2025

Jennifer

Staff was nice. Room was clean. Just in my room the mattress had a liner on it which every time I moved it made noises. Most Extended Stay all ready have the basics in the room. Dishes, pans, dish soap . But this one didn't have nothing. You had to request it to be brought to the room and that's if they had it available

Business

2/10

Poor

12 Nov 2025

Cynthia

The smell in my room was awful and it kept me up, the bed was the most uncomfortable bed I've ever slept on, and the room was not clean.

2/10

Poor

11 Nov 2025

joe

We drove up and the people milling around outside were smoking cigs and doing some sort of drug deal then scattered when we got close. With poor lighting and trash outside the main entrance I was not sure it was even a hotel. I wanted to leave then but it was late and we were tired so we went in. The people staying there are poor on limited means and I get it, that's the clientele. But were are paying good money for a nights lodging and deserves a clean safe place to stay. Rooms stunk badly, like a sweety week old gym bag with musty crotch rot. Looked nothing like the photos on Hotels.com. Slept with heater on and window open and at times opened the hallway door to air out the stench. Everything in the Bathroom was old and run down. It had moldy caulk, broken shower rod, cacked on dirt in every corner and dirty floor. Refrigerator was old not leveled and the door was on backwards to mention a few problem areas. to top it off was the disclaimer saying they are not responsible if we get bed bugs. Stay away from this place and be cautious of the listings on hotels.com!!!!!!

Partner

2/10

Poor

11 Nov 2025

Colton

...