Name: Red Roof PLUS+ Chicago - Hoffman Estates
Address: Hassell Road, 2500, Hoffman Estates, 60169, US

4/10

Poor

06 Aug 2026

Kerry

The hotel itself was clean. I didn’t not feel safe here and wouldn’t recommend it for a female traveling alone.

4/10

Poor

04 Aug 2026

Carolyn

Even though it is a budget location....the office, room and grounds were dirty and not well kept......I was scolded by an individual for not using the \"automated\" check in kiosk.....it was a port when needed, but if needed again, I'll sleep in a car first.

10/10

Exceptional

03 Aug 2026

Carlin

5 night stay for nearby festival. Room was as described. Would stay again.

2/10

Poor

01 Aug 2026

Peter

Mold smell and wasn’t able to get a room. Refunded granted by Red roof inn administration but the audacity for them to charge a cleaning fee. Health dept needs to come and shut them down

10/10

Exceptional

01 Aug 2026

Pom

Bigger frige with big freezer that the plus everything else is excellent

10/10

Exceptional

01 Aug 2026

John

Excellent stay!

2/10

Poor

30 Jul 2026

aislinn

The room was very very dirty. The shower curtain was torn. Only 1 towel in room. Traveled back home that day and went straight to the doctor. Rashes all over my body. Doctors claims they are bed bug bites.

10/10

Exceptional

27 Jul 2026

Miguel

Clean room. Comfortable bed. I will be coming back. Super easy check in and check out. A+++ thank you...

-Miguel S.

2/10

Poor

27 Jul 2026

Kelly

Check in is through a computer screen with a line of people trying to check in behind you. Everyone was aggravated. Also they charge 100 deposit.

2/10

Poor

26 Jul 2026

David

My trip there started being greeted by people talking on either a low quality screen or one with bad connection rather than a real person. Besides getting charged double for my room, when I arrived, they told me they did not get my room ready even though I had the room reserved for the night before. I was told they would call me when the room was ready, and had to wait four hours before I was able to access my room. Just for clarification, they did not call me either. When I finally made it to the room, the heat was on, during the summer, there where holes in the walls all over, seemingly from nails, they has the tiniest towels imaginable, the bathroom door wouldn’t shut, because it was broken, and the shower when turned on pooled water all over the floor. For me personally this was a first time travel experience to get away, and this will be the last time I’ll be doing that in this location. A horrible and nightmarish experience. Would only recommend if you need a place strictly for sleeping. 1 star.

6/10

Pleasant

24 Jul 2026

Erick

The rate charged is not commensurate to the service. No room cleaning, towel change etc. The facility should decide if they are using AI or front desk staff.

The check-in AI screen placement is wrong. Improve on privacy

8/10

Excellent

21 Jul 2026

A

Very nice beds and pillow.
Very comfortable and clean

Friends_and_family Family

4/10

Poor

21 Jul 2026

Danielle

The internet was awful!! It was so poor that I couldn't even watch TV!!! I kept calling to complain and they told me they were resetting the box but to no avail. So basically I just went without TV for my 7day stay. Thanks alot!! Never again

Partner

10/10

Exceptional

20 Jul 2026

Shelly

Simple & clean. Great customer service.

Friends

6/10

Pleasant

13 Jul 2026

aundra

Hire people to work front desk in person. Thank

8/10

Excellent

12 Jul 2026

Christopher

Nice clean room and good location to NOW Arena and local areas. Bed was a bit squeaky though every time you turned over.

Self

8/10

Excellent

11 Jul 2026

wayne

Comfortable room, quiet. Bottom sheet was a bit rough.

2/10

Poor

09 Jul 2026

Nathan

This place is a dump

Partner

8/10

Excellent

05 Jul 2026

Calena

Maybe just the room I was given but upon arrival, stepping on the floor anywhere near/in the bathroom, water would seap out of the flooring. It's clearly been an issue for some time as the bottom of the bathroom door was rotted away. Otherwise, no issues.

Self

10/10

Exceptional

30 Jun 2026

Kaitlyn

Great staff, clean room, parking right in front of rooms mostly, easy and convenient little shop and free coffee.

Family_with_children

2/10

Poor

29 Jun 2026

Monica

PLEASE PLEASE PLEASE DONT STAY HERE THE ROOM WAS NOT CLEANED THOROUGHLY I BOUGHT MY OWN CLEANING SUPPLES AND THANK GOD I DID! SHEETS HAS HOLES IN THEM AS WELL AS THERE WERE NOT ENOUGH TOWEL FOR THE PEOPLE THAT BOOKED THERE MY SECURITY DEPOSITED WAS KEPT DUE TO ME USING THEIR TOWELS. AND WE WERE WERE DISRESPECTED AND CALL DIRTY IN THE LETTER THAT WAS EMAIL STAFF WAS UNPLEASANT HOUSEKEEPING WAS RUDE AND NASTY TO US NEVER WOULD I EVER SPEND MY MONEY WITH ANY LOCATION LIKE THIS AGAIN

Family_with_children

10/10

Exceptional

28 Jun 2026

Lapraysha

Please get a quarter machine for washing

Partner

4/10

Poor

28 Jun 2026

lashae

lady was rude

Friends

2/10

Poor

27 Jun 2026

Venkata

Room smelled like mold and we can feel the wetness on floor. Staff is not available at property but available remotely. Not a happy experience.

Partner

10/10

Exceptional

22 Jun 2026

Hector

It was a great experience thinking of coming back

2/10

Poor

19 Jun 2026

arif

Very, very bad service.Broken Beds

Family_with_children

4/10

Poor

17 Jun 2026

Vicki

The kitchen is mini fridge and microwave. That is not a kitchen. Only face on screen. No person at desk

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

Malika

I honestly stayed in better. There were ants everywhere, but they sprayed when I went to run errands. Besides that, it was what you expect for the cost and too far from the city. I wouldn’t stay there again!

Self

10/10

Exceptional

15 Jun 2026

Erlin Alonso

excellent service

Self

10/10

Exceptional

15 Jun 2026

Erlin

excellent service comfortable pillows comfortable bed comfortable chair my showers everything is good.

Self

8/10

Excellent

15 Jun 2026

Maria Jacobs

Really nice place, only thing I think the floors needed to be cleaner.

Family

10/10

Exceptional

14 Jun 2026

Desiree

Easy check in

Friends

8/10

Excellent

13 Jun 2026

Julieta

Therss

4/10

Poor

13 Jun 2026

Miles

We had blood on our sheets and mud on the bed. None rooms were being maintained over the weekend. Also, we had no way to get towels. I mean the upgraded room had a second sink, so cool I guess. The phones don't work appetently either. In all fairness, the loby was closed, but like... Fr.

Friends

4/10

Poor

10 Jun 2026

Ashley

Took a while for security deposit to be returned and inn made additional charges on my account I had to dispute.

10/10

Exceptional

09 Jun 2026

Dzmitry

👍👍👍

6/10

Pleasant

08 Jun 2026

David

Clean property had lots of food places around. Sadly the AC unit had issues and was very difficult to sleep. . Management knew apologized and tried to rectify the problem sadly it continued and no solution. If AC was working as intended would have given 5 stars. Bang for buck it was okay. Maybe if I go another time my luck might be better.

Self

2/10

Poor

31 May 2026

Larry

The worst of the worst. Internet never worked. All night with nothing. Staff incompetent!! People outside your door all night walking and talking. I could go on and on but I'll leave it here.

Self

10/10

Exceptional

31 May 2026

Erlin

the place is very clean and very nice and legitimate I definitely recommend this hotel you know to any travel who wanted to feel comfortable this is the right place for the right price .

Self

10/10

Exceptional

25 May 2026

Artur

Good

10/10

Exceptional

25 May 2026

Rafal

Very clean and well maintained hotel! Highly recommended!

Self

2/10

Poor

22 May 2026

Basma

Staff were not helpful at all, on top of that, they try to steal your refundable deposit even after stating there was nothing wrong with the room and say it was a “system error.” Dangerous people staying at this hotel, do not recommend if you want safety and cleanliness.

Self

10/10

Exceptional

20 May 2026

Luqman

Good place to stay

10/10

Exceptional

19 May 2026

Víctor

10-10

10/10

Exceptional

18 May 2026

Josephine

Satisfied

4/10

Poor

11 May 2026

Mel

From the dystopic check-in kiosk talking to someone hundreds of miles away to people shouting at night, from the TV that had no programming to the bedside plugs not working, this is a bare-bones motel and nothing more. Not sure if any humans are actually working at this hotel...

Self

8/10

Excellent

11 May 2026

Sandra

I give a 4 star

Self

10/10

Exceptional

03 May 2026

Juan Carlos

Los cuartos están muy bien acondicionados

Self

2/10

Poor

03 May 2026

Bruce

Elevator out of order. Virtual check- in terrible.
Lobby closed, no one on duty till morning.

Friends_and_family Family

4/10

Poor

02 May 2026

Syma

Toilet area smells bad

Partner

10/10

Exceptional

29 Apr 2026

Allison

Checking was a breeze and super convenient. Staff was polite and helpful. Property and rooms were clean. I liked the room. Very very clean.

Family

2/10

Poor

25 Apr 2026

Barry

I didnt stay there as the elevator was not working.

Self

10/10

Exceptional

24 Apr 2026

Elizabeth

The room that we stayed in was very clean and well kept upon entering, the staff was very nice and very helpful too! One down side though was the TV that was in our room, it was stuck in Spanish and we couldn't fine a way to switch it back to English.

Family

4/10

Poor

20 Apr 2026

Jim

There was absolutely no staff working the front desk. Check-in was via a kiosk computer screen and the person was difficult to understand; however, she was very nice. There were hairs in the shower and NO hot water when showering. The batteries for the tv remote were dead and since there wasn’t anyone working at the front desk, I had to go buy some replacement ones. Also, it was not as quiet as I would have liked it to be. Finally, believe it or not, but the housekeeping personnel the next morning were very friendly.

Pet

2/10

Poor

19 Apr 2026

Franklin

Front desk manager will make you feel uncomfortable and fear for your safety! Please stay far away from this place!

2/10

Poor

17 Apr 2026

Razi

Not a safe place to stay

Self

10/10

Exceptional

14 Apr 2026

Joseph

Clean quiet and comfortable, room seemed a bit smaller compared to online pics, other than that all good

10/10

Exceptional

14 Apr 2026

Marica

Was great and quiet

Self

4/10

Poor

13 Apr 2026

Dewayne

Rooms don’t match the pictures advertised

8/10

Excellent

12 Apr 2026

Dominique

Overall, my stay was ok. The latch on my door was broken and the elevator didn’t work.

Self

2/10

Poor

11 Apr 2026

Lok Teja

The key fob wasn’t working, had to ask them to replace it twice. I asked for the extra blankets as the existing one was smelly, but they said there was no housekeeping to provide it. Finally, the bathroom lock was broken.

Friends

6/10

Pleasant

10 Apr 2026

Abigail

Stay was average, affordable, but nothing too crazy to note. We weren’t given wifi, and room was very cold when we arrived. Otherwise, no real issues!

Partner

2/10

Poor

09 Apr 2026

James

Staff misrepresented deposit charge. Looking at other reviews it seems this is a known scam. Stay away.

2/10

Poor

03 Apr 2026

Matthew

Blood stained sheets not discovered until AFTER sleeping in the bed - was then accused of tampering with the smoke dector - I don't even smoke - blamed for the dirty linens and not given my deposit back. Will never stay with them again. Avoid at all costs this location.

10/10

Exceptional

28 Mar 2026

Cruz

Everything good

8/10

Excellent

22 Mar 2026

Oswaldo

Room was clean. Plenty of parking and located right off I-90 expressway. Would easily stay here again for price point.

Partner

10/10

Exceptional

20 Mar 2026

Karen

Clean room and great staff. Free coffee and plenty of parking. Staff very helpful. I am very satisfied

Self

10/10

Exceptional

19 Mar 2026

Torrence

Everything great

8/10

Excellent

17 Mar 2026

Nicole

My stay was peaceful and quiet. This is my second stay here, and I plan to return in the future

Self

10/10

Exceptional

17 Mar 2026

Saad

Good

Business

8/10

Excellent

12 Mar 2026

Kathryn

It was a good experience

2/10

Poor

10 Mar 2026

Judith

It’s a $100 deposit! $100 for a hotel or just the hotel is not worth the $100 deposit. Yes I got it back the very next day after checkout. BUT $100!!?? Insane!! It’s not worth it. I only needed a room to sleep as i was only in town for my mother surgery. There is no amenities what’s so ever! No mini fridge no microwave in any room! Need a microwave you would have to leave your room with food in hand walk whatever distance from your room to the main office to use there microwave. Only coffee is complementary all day. I get it you pay for what you get but when we walked in the remote to tv did not work asked front desk to assist she called maintenance who pushed a few buttons put control down and said it worked and walked out very quickly. Which I thought was off so I checked the remote to see if it indeed worked and it did not. I left as I had plans with family to attend returned to finally remote working but toilet after I use to not flush correctly then not at all where water would almost overflow. I was over it. I went to sleep and checked out next morning at 6am. This hotel as I seen and heard in the less then 24hr of having the room os for parties or 3rd party truckers. A lot of police monitoring. Honestly huge mistake on my part to be cheap and book this room. I just needed a room with a bed to sleep in for the night.But comfortably and this was not comfortable.The bed made noise every time you sat in it or moved in it.Sound like a sheet of metal rumbling under bed!

Partner

8/10

Excellent

09 Mar 2026

Ronilgen

Clean room, good wifi

6/10

Pleasant

07 Mar 2026

Mark

The A/C unit had an electrical issue. All night I had to bump the electrical plug for the unit. I wanted to just unplug it but the plug was stuck in the outlet. My fear is that the plug has arced an welded itself to the outlet. I reported that to the staff.
The room smelled horribly of smoke and I even found ashes on the top of the soap dispenser in the shower. The staff was familiar with this issue. I should have asked for another room but didn't.

6/10

Pleasant

02 Mar 2026

Douglas

They try but they miss the mark. Lets be honest it's cheap for a reason. You get what you pay for. Sure you get a large bed, but barely any room to move around.

First time i stayed was tolerable and i appreciated the upgrade they have made over the years.

My second time however was not. The TV was super old and not the greatest of getting any type of channels. The have new sinks and facets but there isn’t a lot of space to wash your hands without having water splash all over. Supply line's for the sink backwards, hot is cold, cold is hot. No bolts securing the toilet to the floor. Lastly I never once saw anyone real work there. They have a machine and while it really cool, the lack of professionalism and care was missed on my second trip.

Self