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Extended Stay America - Chicago - Hanover Park
Chicago - IL · United States
1075 E Lake StView location
7.4/10Very good788 Reviews
Cleanliness7.6/10 7.6
Service7.6/10 7.6
Comfort7.6/10 7.6
Condition7.4/10 7.4
Location8.8/10 8.8
Neighborhood8.2/10 8.2
Quality10.0/10 10.0
Value8.8/10 8.8
Amenities6.8/10 6.8
See all ratings- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Extended Stay America - Chicago - Hanover Park
This Extended Stay America - Chicago - Hanover Park is located in Hanover Park and especially designed for longer stays, with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi.
Every kitchen at Extended Stay America - Chicago is equipped with a stove top, microwave and a fridge. The hotel also provides guests with laundry and ironing facilities and upgraded bedding with extra pillows in every room. The property offers free onsite parking.
Attractions within close proximity to the hotel include the Alexian Field, the Schaumburg Airport and the Sears Center Arena.
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With a stay at Extended Stay America Select Suites Chicago Hanover Park in Hanover Park, you'll be in the suburbs, within a 15-minute drive of Woodfield Mall and Bowlero Roselle. This hotel is 10.7 mi (17.3 km) from Schaumburg Convention Center and 1.9 mi (3.1 km) from Wintrust Field.
Make yourself at home in one of the 103 guestrooms, featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and separate sitting areas.
Featured amenities include laundry facilities, a safe deposit box at the front desk, and an elevator. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Laundry
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Only dogs and cats are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
-
Special Instructions
The front desk is open daily from noon - midnight. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Optional fees
- Housekeeping is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Bowlero Roselle
2.4 km / 1.5 mi
Wintrust Field
4.5 km / 2.8 mi
Lynfred Winery
4.7 km / 2.9 mi
Bloomingdale Park District Museum
5 km / 3.1 mi
Heavenly Massage
5.2 km / 3.3 mi
The Oasis Water Park
6.2 km / 3.9 mi
Bloomingdale Golf Club
6.9 km / 4.3 mi
The Water Works Indoor Water Park
7.9 km / 4.9 mi
Xtreme Trampolines
8.1 km / 5 mi
Villa Olivia Country Club
8.8 km / 5.5 mi
St. Alexius Medical Center
9.3 km / 5.8 mi
The Chicago Athenaeum
10.9 km / 6.8 mi
Adventist GlenOaks Hospital
11.1 km / 6.9 mi
St Andrews Golf and Country Club
11.1 km / 6.9 mi
Bridges of Poplar Creek Country Club
11.4 km / 7.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 103
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Room serviceExtra charge
- Laundry service
- Smoke detector
- Hotel safe
Show 7 more facilities & services
- Lift access
- Restaurant
- Game roomExtra charge
- Spa centreExtra charge
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 21
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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STUDIO KING BED NON SMOKINGSTUDIO • KING BED NON SMOKINGSTU.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Chicago - Hanover Park
STUDIO KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO DOUBLE BEDS NON SMOKINGSTUDIO • TWO DOUBLE BEDS NON SMOKINGSTU.2D-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Chicago - Hanover Park
STUDIO TWO DOUBLE BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO NON SMOKINGSTUDIO • NON SMOKINGSTU.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Chicago - Hanover Park
STUDIO NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO QUEEN BED NON SMOKINGSTUDIO • QUEEN BED NON SMOKINGSTU.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Chicago - Hanover Park
STUDIO QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Chicago - Hanover Park
STUDIO QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size BedSTU.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Chicago - Hanover Park
STUDIO Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDSSTU.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Chicago - Hanover Park
STUDIO TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO Accessible KING SIZE BEDSTUDIO • Accessible KING SIZE BEDSTU.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Chicago - Hanover Park
STUDIO Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Chicago - Hanover Park
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Extended Stay America - Chicago - Hanover Park
100
reviews shown
Nicholas
Bad customer service from young man at the front desk. Just walked away from me while I was still speaking to him. Not helpful at all.
Eleanor
Staff in the afternoon, was very unpleasant he didn’t activate our key, we got to the hotel and key didn’t work. We had such bad experience here
Tammarah
The location of this property was great. Close to work. However, the kitchen appliances were very outdated and run down looking. There were tons of ants. The front desk had someone to come and spray, but the ants were still there. We moved the tv stand only to find tissue and a used sanitary napkin. UNACCEPTABLE!
The hallways reeked of cigarettes and old carpet. This was by far the worst experience we’ve ever had at an Extended Stay Hotel. My husband and I have stayed in other locations before.
This experience made us not want to book a stay with this company anymore.
We were totally disappointed with our most recent stay.
We’re upset that we spent our money during a time that we just moved from our home and in the middle of trying to get another place, when money is really tight.
The building doesn’t even smell good like most hotels. So from the moment we walked in, I had a feeling what it would be like staying there.
Never Again!
The hallways reeked of cigarettes and old carpet. This was by far the worst experience we’ve ever had at an Extended Stay Hotel. My husband and I have stayed in other locations before.
This experience made us not want to book a stay with this company anymore.
We were totally disappointed with our most recent stay.
We’re upset that we spent our money during a time that we just moved from our home and in the middle of trying to get another place, when money is really tight.
The building doesn’t even smell good like most hotels. So from the moment we walked in, I had a feeling what it would be like staying there.
Never Again!
Krystal
Love the stay
Mark
The staff has been most helpful with anything that I needed. It is very quiet place and I would highly recommend this to one of my friends or family.
Greg
2 bed room needed to be renovated. Cabinets and bath were very much past their useful life. I didn’t want to shower due to the condition of the tub…paint peeling, stains… check in male was half a sleep. Hallways smelled like wet dogs…
Curtis
Was told I could not come back because I left an EMPTY pack of cigarettes in the trash. Management tried to say I left \"smoking stuff\" in the room. No idea what that even means. Also claimed that I left the room dirty... Which is impossible because I took all of my belongings out. What is the point of housekeeping if I am supposed to maintain cleanliness? Also paid for a room before I was told I couldn't come back. Now I have to wait a week to get my money back that I already paid. Not right.
Qwashay
Nothing
Julie
Do not recommend!
Steven
We had a family emergency and had to get a room last minute. We booked our room on Expedia. We arrived shortly after 11 pm. Noone was on site to check us in. Over a house phone we were told they didn't have a two-bed room and they transferred us to another location about 15-20 minutes away. When we got there we talked to somone on the house phone who let us in but had no knowledge of the transfer. He eventually gave us a room and left a note for the day staff.
Maria
Convenient for a one night stay .
Yalcin
Yes
Yalcin
Yes
Hayder
Good
Tony
Stay was fine just smells like smoke all while I was there
Julie
Advertises that there are full kitchens, but they don't have any glasses to use
Rosa
I have a really bad experience. First they charged me 25 dlls per fee when it didn’t say anything when I booked it . In the receipt it didn’t says it was for a pet fee. No toiletries in the bathroom. No iron, no hair dryer
chandra
Worst
Dillon
There wasn’t a pot or pan but the AC worked wonderfully. I got in late and the front desk was closed but your employee still did her best to make me feel comfortable. Thank you
Douglas
Surprised they don't sell laundry products, not at the front desk or in the vending machines.
Other then that, storms knocked out the phone systems and internet for a couple day's.
Other then that, storms knocked out the phone systems and internet for a couple day's.
Juliet
Room was clean by
Mercedes
Clean and quiet environment
ULrike
Only the light in the bathroom and in the kitchen worked. The tv lost sound after a few minutes of playtime, repeatedly.
Moiz
Just an overall great experience, starting from the beginning to the end.
kolby
The room we got had a big bug trap out in the open filled with roaches, we walked in the room and walked out within 10 minutes, absolutely disgusting.
Frank
Ok
Khadijah
Everything
Justine
It was nice and clean, staff were friendly. Loved my room.
Frank
Bathroom smelt like cigarette smoke really bad , hallway smelt like a bad fish fry
Nicole
The worst smelly room
The room smelled like vomit and dog or some sort of animal. I coughed the entire stay, I noticed the more I walked on the carpet my feet was itching a lot. The room was not freshly cleaned. Dust buildup on the table tops and picture frames. No extra toilet paper. And the bedding was so thin it felt like sleeping under a shower curtain.
Teresa
Overall, the property is in rather good condition, however, Saturday afternoon, around 4pm, the elevator suddenly quit working and guests were not notified, nor were any signs placed on or near the elevator. This made it rather difficult as Saturday night we had to carry two heavy wedding gifts down three flights of stairs and the next morning we had to carry all of our luggage, including a larger cooler, down the same amount of stairs.
Dan
Staff is great, the rooms have seen better times, lots of scuffs and chips.
Bed sheets and towels are changed every 2 Weeks!!
No utensils, plates or any cookware as before, now it comes as an extra charge, so nothing about this hotel is basically an “Extended Stay”
just a fridge probably and Vintage, electric stove….. Staff is great, but their hands are tied on what corporate has done to the place most likely.
Bed sheets and towels are changed every 2 Weeks!!
No utensils, plates or any cookware as before, now it comes as an extra charge, so nothing about this hotel is basically an “Extended Stay”
just a fridge probably and Vintage, electric stove….. Staff is great, but their hands are tied on what corporate has done to the place most likely.
Steve
Felt like a prison. Front desk was closed with a metal curtain pulled down. Nothing extra, bare!!! No hair dryer, shampoo or soap. Light by the bed had to be unplugged to turn off.
Brenda
Okay
Just okay. No coffee, only 2 towels for 2 people. No shampoo, one tiny bar od soap. Smelled like mouse pee
Kathy
Very close to relatives I am visiting, very convenient. I don't care to have the people standing out the entrances smoking.
sandipkumar
There was no staff at arrival , had to wait 15 minutes before someone shows up. Also no staff when we were checking out.
tmara
I liked the property, while i wish the front desk stayed open longer, I was pleased with my stay for the price
Jesse
It was a bad experience. Room was clean but the shower head needs fixing. It Start throwing water everywhere in the bathroom , it surely needs a new one. Plus the room smelled like someone had smoked in it before we arrived. And its suppose to be a non smoking room. Couldn't even had staff help cause noone was there at all. I left as soon as i woke up 7am smh
Verified traveler
Bruh they gave me and occupied room twice lmao
Annie
Service: Poor. The in-room phone did not work when dialing zero to reach the front desk (no dial tone). To use the phone, there was an extra charge. Requests for basic items like towels required going to the front desk in person. Housekeeping is only done every two weeks, so if you stay for a week, there is no housekeeping service at all.
Chris
Good pricing.
Issues with late check in.
Cant speak to some local had to go xall service.
Internet and TV services were spotty.
Issues with late check in.
Cant speak to some local had to go xall service.
Internet and TV services were spotty.
Paige
The entire place smelled like cigarette smoke, halls, elevator, and room.
Robin
The young man at the front desk was not helpful at all. Wouldn't answer questions until after I asked multiple times. He didn't bother to tell us the elevator didn't work until after we checked in. We explained we couldn't climb the stairs with our luggage and he told us there wasn't a choice as there were no downstairs rooms avaliable. We said we couldn't stay then and he said he couldn't check us out and we had to go through Expedia. We went out front to make the phone calls and found a Crack pipe in the front entrance. We wouldn't stay there after that and went to find another hotel. So we never came back!
richard
It was great
Regin
Great
Verified traveler
I paid for the room, however when I arrived they told me that all of the rooms are already booked and they cant give me one. I had to look for another hotel to stay in in the middle of the night. That is unacceptable.
ADANMA
It was a bad experience. I was offered a smaller room on same price as the room I booked because the elevator was bad. No effort to get it fixed. I climbed the stairs with my bags. Assumed to have kitchenette but when asked for utensils, was told to pay. This was so strange. No toiletries availabe. I checked out the following day and was asked to get back to expedia for a refund.
Alan
Hotel was ok tv remote did not work . The carpet had stains and looked worn
Andrew
Decent place to spend a night if you need to. The small kitchen area was pretty cool to have.
Regin
Nice, clean and quiet place
Ruth
Room was clean and comfortable but no soap or shampoo available. Kitchen had no utensils - thought an extended stay would have basics. No worries, we were only there for one night. Convenient location, good price.
Terry
Very quite and safe I will safe here again.
James
Best nighs sleep ever.
Kari
So this was not good this establishment is disgusting when I entered the room there was still left over stuff from the people before house cleaning did not clean the room properly there was actual feces on my headboard different smelled of urine and there was work clothes still in back of the dresser dirty but don't tell the front desk that because then they will find a way to kick you out and keep your money this was a horrible experience do not go there not to mention the dead roaches we saw in the hallway and around the facility
Rebecca
Building had a strange smell, was only provided 2 towels,
Yasmeen
Have stayed at this hotel multiple times and I feel very safe and comfortable. Lots of options close by and staff are very nice.
Verified traveler
Not the best.
The room had no dishes, glasses, mugs, cutlery, pots or pans. Not much use to put in a kitchen with nothing in it except to force people to buy kitchen supplies at the front desk for inflated prices. It was also noisy from the busy highway at the front of the hotel and the air conditioning unit that we had to turn off in order to sleep well. At one point in our stay there was a dog barking all night. Hotel room cleaning service was only provided once every two weeks unless you wanted to pay extra for it. That included changing the linens.
Jessica
Very dirty, no hair seyp
Esmeralda
I was not allowed to stay here. The reason was not shared with me. I am requesting a full refund.
Frank
Not very friendly, but served its purpose cheap clean from what I could tell.
Tiffany
Thanks
Verified traveler
Bought the king side bed package and ended up with a twin or queen bed.
Gia
It’s nice
Lori
It was a nice place
Tiffany
Thanks
Ssrbando
Kind of dirty and unkept.
Alison
Front desk was quick check in. But, you get what you pay for….ants in the room. Beds could’ve been better as pillows were flat bed was mid. Bathroom only had A soap bar. Even though we had 3people there was one bath towel two face towels and nothing else. Walking down a no smoking hallway I had to explain to kids that smell was Mary-Jane wafting out of someone’s room. Legal state I get it…but NON-smoking? Woke up to find that reservation desk was closed at 8am
Ronald
Good budget hotel
Contessia
Never again!
It was not good at all!
First, the guy at the front desk kept disappearing!
I had to wait each time I was there.
Secondly, when entering the room and putting my things down, the first thing I 👀 is what looked like a a bed bug (reddish- brownish looking) on the counter! Ewww!
Heck, I’m itching right now just thinking
about it!
Last but certainly not least, was the carpet in the room they gave me after sending me to another room that they claimed would be better….. NOT!
Just an overall horrible experience!
First, the guy at the front desk kept disappearing!
I had to wait each time I was there.
Secondly, when entering the room and putting my things down, the first thing I 👀 is what looked like a a bed bug (reddish- brownish looking) on the counter! Ewww!
Heck, I’m itching right now just thinking
about it!
Last but certainly not least, was the carpet in the room they gave me after sending me to another room that they claimed would be better….. NOT!
Just an overall horrible experience!
Edwin
No enough tissue paper on bathroom, no napkins.
Juan
Good
Afzal
I liked the laundry facility
Delida
Sheets were dirty and there was lots of hair. No shampoo or conditioner? Hand soap ? No coffee? Almost couldn’t even check in because it was after 10pm . Over all disappointing.
Michael
Full kitchen was good, charged me for wi-fi..
That was bad.
That was bad.
Santiago Israel
I did not like my room i can hear the trafic on the road my bad was very uncomfortable i had bad nite trying to sleep
Stefano
Stay away sleep in car is better
Horrible place
No soap
No shampoo
No service
Fridge to trash
Hotel to be trash completely
No soap
No shampoo
No service
Fridge to trash
Hotel to be trash completely
Janice
Good customer service
Kimberly
I liked that it was very clean and quiet. Felt very safe and comfortable 😌
Jami
Was OK, we did stay the 4 nights we were in area to see family. Convenient to their neighborhood. At first felt a little sketchy but we came to feel ok coming and going. We didn’t know the cooking and utensils were extra, so made a quick stop at a Ollie’s and we’re fine with making some simple meals onsite
Verified traveler
Things they didn't have:
Cleaning
Front Desk
Breakfast
Coffee in lobby or rooms
Garbage collection
Things they did have:
BIG A$$ Roaches all over.
Drug addicts loitering at every door doing drugs
Locked doors including lobby preventing deliveries from doordash.
After 5 days with no cleaning service, I gathered the trash I had and walked the halls looking for someone to help me. I found no bins and no people. I decided to leave it outside my door. The next morning there was a letter printed stating that I was breaking health and safety codes by putting my trash in the hallway. It said that I have to take it to the dumpster out back. The trash was still there.
Cleaning
Front Desk
Breakfast
Coffee in lobby or rooms
Garbage collection
Things they did have:
BIG A$$ Roaches all over.
Drug addicts loitering at every door doing drugs
Locked doors including lobby preventing deliveries from doordash.
After 5 days with no cleaning service, I gathered the trash I had and walked the halls looking for someone to help me. I found no bins and no people. I decided to leave it outside my door. The next morning there was a letter printed stating that I was breaking health and safety codes by putting my trash in the hallway. It said that I have to take it to the dumpster out back. The trash was still there.
Verified traveler
Extremely run down and dirty , when I checked in my room there was leftover pancakes in the refrigerator. Stains all over the blankets and walls, the bed was flimsy and lots of extremely suspicious people walking throughout the building.
Maria
It was a surprisingly disgusting hotel. Worse than the Bedford Park location. Television didn’t work and nothing was done to rectify it.
Vanessa
-
Francisco
Great stay. Great place. Extended my stay 4 days
Jesus
It was so nice and comfortable but smell bad odors! Maybe u need spray fresh in the room!
Margaret
I absolutely loved the size of our room...we are daysleepers and it was nice the room could get so dark in the day..very clean and the a/c could crank!!
Verified traveler
Room worked for what we needed, nothing special, could of had more towels. Front desk closed early and opened late .
Caleb
Can’t check out if no one is here
Evelyn
You could tell this is an older building. The fridge was dirty on the outside and the room smelled like dirt. But the staff was nice and it was a convenient location.
Andrea
Stay and check in was quick easy and efficient
Kendall
Staff was friendly and helpful and the breakfast was satisfying:) only thing was we couldn’t find any vending machines
Jacquelyn
Scared
I came in and there was a man coming down from the second floor with a scooter, the place was dirty and I had an event and came in arv11:00 at night and couldn’t get in, lucky there was a strange man to let me in. I would drown at sea before I book that hotel
Eric
Room smelled moldy
cate
We had a late function so we got back to our room very late/early. Our key would not work to let us inside the lobby, it may have become de magnetized.
There was no one at the front desk and it took about a half hour before someone came to let us in. They did not have anyone staffing the front desk after 11pm.
There was no one at the front desk and it took about a half hour before someone came to let us in. They did not have anyone staffing the front desk after 11pm.
MARY
No rooms available couldn't check in
bhavdip
No one is available to check in and rooms are sold to different customers even prior booking. Stay away.
derryck T
It was good and efficient
Tatiana
Great customer service
Brad
Comfy bed.
Very nice staff.
Very nice staff.
Verified traveler
Because this is an extended stay hotel with kitchenettes, the hallways were full of cooking smells, but the room smelled okay. I registered 3 adults, but the room only had 2 towels. I asked for a towel at the front desk and I was told I had to return a towel to get a new one. And there were no hand towels, only bath towels and wash clothes.
Location & surroundings
Extended Stay America - Chicago - Hanover Park
1075 E Lake St, Hanover Park, United States
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Extended Stay America - Chicago - Hanover Park
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