Name: Sonesta Es Suites Chicago - Schaumburg
Address: 901 E Woodfield Office CT, Schaumburg, 60173, US

10/10

Exceptional

30 Jul 2026

Kalpeshkumar

It was very good experience the way it is as an apartment style rooms.. that’s very good concept.

6/10

Pleasant

30 Jul 2026

Jeanie

The many tall trees make this hotel feel secluded and so pretty. We stayed for 20 days due to a vacation rental issue. We occupied 2 rooms, both King Suites. There are NO elevators. Some buildings are 3 floors. We got our exercise! Having a full kitchen was helpful although pans for oven use were not supplied. Maintenance came right away when we requested service for a small issue. Both dishwashers were inoperable. Didn’t need them anyway. Cleaning was offered only once weekly. To replenish supplies, must see front desk. Laundry facility was good. Lobby is very nice and large. Has several rooms available to just hang out. It’s a welcoming area to watch tv, socialize, have breakfast. The outside pool is a definite plus. Plenty of lounges, chairs, umbrellas. Nice pergola with tables in the grilling area. I would stay again but this choice would be easier if cleaning was offered regularly and advertised appliances worked. Staff is very nice as well as the manager Paulo.

10/10

Exceptional

28 Jul 2026

joshua

Was delayed out of ORD and this was one of the only hotels available to book at 11pm for that night. Worked out great because of the number in our party.

10/10

Exceptional

28 Jul 2026

Gaya

The staff was amazing. We were told by the GM that they just acquired the property & they're getting things together, but all in all everything was great. My only issue was they ran out of breakfast food too early. If it ended at 10am, at least have food until 9:45. It was 9:30 and they said they weren't making anymore eggs or sausages & didn't restock juice either.

4/10

Poor

25 Jul 2026

Jan

Desk staff was unhelpful and rude. One desk staff was nice but was only there for a short time Thursday . They don't understand ADA . They refused basic ADA accommodations like late checkout . They have no elavators and parking is a bit away . We have a lot to bring die to disabilities and we were always rushed. We never had time to use any amenities. Also had difficulty extending stay even when they had availability and knew I was waiting to hear which ruined our stay wasting much time. The room was roomy but the carpets very stained . Tub needs replacement . Doors are dirty and worn inside . Room was okay not worth the difficult staff and stairs and stress.

10/10

Exceptional

25 Jul 2026

Philip

We enjoyed the breakfast and having the outdoor basketball court. We were in town for the week for a basketball camp so the proximity to everything was excellent.

6/10

Pleasant

20 Jul 2026

Joseph

Checking in at late night was a bit of a problem, but we got our keycards eventually. The place was “clean” but you can tell that the couches and stuff were old. Maybe a bit of an update would make the place feel nicer.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

HUGO

Muy buena distribucion de las 2 piezas individuales con baños y la cocina bien completa. Un barrio muy tranquilo!! La atención fue muy amable.

Family

10/10

Exceptional

20 Jul 2026

Venezla

Amazing stay because the staff was very friendly, the property beautiful, and breakfast was very tasty.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Liudmila

I love it

Family_with_children

10/10

Exceptional

12 Jul 2026

Kelli

Honestly, super nice place. If I stay in the area again, I will absolutely stay here and longer next time. Loved the room and the outdoor pool.

Partner

10/10

Exceptional

11 Jul 2026

Irene

Everything met my expectations and standards

Self

6/10

Pleasant

10 Jul 2026

Aoi

Prob was a pipe leak? The carpet was damp and wet. The toilet flush was broken at first.

Family

6/10

Pleasant

04 Jul 2026

brayden

A surprise 200 dollar deposit upon arrival .. which I suppose is understandable but they could of notified us before we got there... And the staff didn't want to help with anything at all the hotel itself was very nice but the bathroom only had hot scalding water and I had 3 kids so not having a shower wasn't a option ... When notified they staff again didn't do a thing ... So if u don't bathe and don't mind paying a 200 deposit with no notice .. And walking in pouring rain to.get your own extra towels since they don't stock enough! here you go this is the place for you!!

Family_with_children

10/10

Exceptional

30 May 2026

Roy

Great experience. We'll definitely return!

Friends_and_family Friends

8/10

Excellent

26 May 2026

Jessica

our room could've definitely benefitted from a remodel. the sofa and headboard were in rough shape and there were specks of paint on the carpet and other surfaces from the last time it was painted. our in-room phone blinked for four days. we were on the third floor and the stairs were cracked, dirty, and creaky. the top step was a different depth than the other stairs which makes it a safety issue.

Partner

10/10

Exceptional

25 May 2026

Jonathan

Really enjoyed the stay. Have been staying here every year for 4 years and every time I get more people to book here. It's great.

Friends

10/10

Exceptional

20 May 2026

Theodore

Amazing

Friends

10/10

Exceptional

12 May 2026

Alonzo

Everything was perfect

Partner

6/10

Pleasant

11 May 2026

Sergio

Breakfast could be improved.

Family_with_children

10/10

Exceptional

09 May 2026

Mohmmed Asif

Clean spacious suite and convenient parking

Family_with_children

2/10

Poor

09 May 2026

Maximillian

Very shady place!!!! AI deceived in picture dies not look like what is posted.

8/10

Excellent

08 May 2026

Maurice

It was a nice stay. Definitely need better TVs This is 2026

Partner

10/10

Exceptional

03 May 2026

Antoinette

We chose to stay here because we’re Vegan and could bring our own food. The room was clean, the property was clean, it was quiet, staff was very professional. We will definitely stay the next time we’re in Chicago. Also the location was great.

Friends_and_family Family

6/10

Pleasant

27 Apr 2026

Darla

Clean spacious rooms that could use some updating. Biggest complaint was the smell of smoke in our room. Leaving the room at 7:30am the next morning the smell of marijuana was awful.

2/10

Poor

21 Apr 2026

Leonard

Bed bugs ants. I want my money back

Self

10/10

Exceptional

13 Apr 2026

Jerry

Rooms were large and options were large. Property was clean and quiet, easy to navigate and parking was excellent. Cameras everywhere, so it felt safe. Room was good, clean and comfortable bed, appliances were great, maybe a touch more cleaning would have been nicer, but overall a fantastic place to stay and spend time!

Staff was so helpful and kind, honestly love them a lot

Family

10/10

Exceptional

12 Apr 2026

Robert

Breakfast was awful. Mattress was soft and uncomfortable

4/10

Poor

11 Apr 2026

Steven

Property was dirty and unkept! Room was not very clean or well kept. I would not stay again!

Family

10/10

Exceptional

11 Apr 2026

Dustin

Great stay, clean and friendly staff

Friends_and_family Friends

6/10

Pleasant

05 Apr 2026

Dung

Had to wait about 5 minutes to check in. The one staff available was busy. Friendly overall.
It was a nice room except the sofa bed was quite stained and dusty.
Breakfast was decent. We would book this place again but hopefully more clean next time.

Family_with_children

8/10

Excellent

03 Apr 2026

Moon

It was clean and nice. Only downside was internet wasnt working well.

Friends

10/10

Exceptional

31 Mar 2026

Erin

Yes. Breakfast was excellent

Friends_and_family Family

2/10

Poor

30 Mar 2026

Zohaib

The worst hotel i have ever stayed. The lady at reception was rude. I specifically ask for the room on first level as i have a toddler with me. But i was given a room at 3rd floor and when asked she was like first come first serve. The checkin time is 4pm i checked in at 4:01pm.
The couch in the room was all sunk in and hard to to sit. No shampoo, conditioner or shower gel in the bottle. The breakfast was terrible and everything was cold. I have to check out within 24 hours instead of 3 days planned. The receptionist didnt care when i told her about all this.
When i asked about refund she just didnt care as i booked the room with Expedia.

Family_with_children

10/10

Exceptional

30 Mar 2026

Ashley

Breakfast changed daily, but they still had the staples of cereal, toast, bagels. Everything was hot and delicious.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

sarah

we didn’t realize these were “apartments” when we booked this hotel! we loved it! the staff was incredibly friendly & it overall was a very nice place. we would definitely return!

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Shekita

Love sonesta suites

Partner

6/10

Pleasant

20 Mar 2026

Juliana

The room was clean, although had a unique smell. Apparently that was just our room as our friends room did not have the same smell. Our hot water went in and out during a shower. And the food selection was okay but not great for the type of hotel you’re staying in.

Family_with_children

8/10

Excellent

13 Mar 2026

Gail

All of our needs were met, and the property is dog-friendly. Value is good, especially for Chicago area. The bed was especially comfortable, and there is an excellent breakfast every morning.

Pet

10/10

Exceptional

09 Mar 2026

CARISSA

We love the 2 bedroom suite. Lots of space. Comfy beds. Very clean.

Family_with_children

6/10

Pleasant

08 Mar 2026

Kathryn

No early check in. The room showed significant signs of wear and tear, paint was peeling/flaking throughout, headboard was flaking into the pillows, and not sure what detergent they use for the towels but it made my family break out into itchy hives.

Family_with_children

10/10

Exceptional

08 Mar 2026

Kurt

Large two bedroom and two bathroom apartment
Large great room and kitchen area to stretch out in
Pleasant place to stay at in Chicago area

Self

8/10

Excellent

02 Mar 2026

Janna

The breakfast was decent, rooms were clean, property was clean.

4/10

Poor

27 Feb 2026

Laura

The fold out couch bed was broken which made it unusable as both a couch or a bed. Even if the bed frame had worked there was not a mattress or extra bedding. I had to request blankets so that my child could sleep on the floor. The person who helped us was very kind. There was nothing else he could do at 9:30 at night. The hot water in the sink did not work. You turned the handle and no water can out. The shower only half worked, when you turned the water up warm enough to stand under then there was hardly any water pressure. I was told the manger was busy and could not address these issues at check out but he could call. He has not

Family_with_children

10/10

Exceptional

25 Feb 2026

Levi

Breakfast was good, room was clean, the front desk name Vira was so friendly and helpful.

2/10

Poor

20 Feb 2026

reggie

The room next door was vacant the entire time I was there and I felt like someone may have been in and out of the room as it wasnt locked or closed. I also should have done more research as the main lobby was a separate building which was not convenient.

Partner

6/10

Pleasant

09 Feb 2026

Samantha

Advertised as a hotel-like stay; it is a bunch of different condo-like buildings with exterior entrances. Breakfast is in the main building so it was not convenient. Our coffee maker leaked, never drank the coffee. The microwave vent came flying off as we opened the cabinet above it, poor design and clearly was broken before our arrival. Headboards were not visually clean and light switch plates were cracked. The space was nice and overall clean, but I feel very tricked in to this place.

We travelled here for our kid's cheer competition and it was not ideal for letting kids hang out as they would have to walk outside to meet their friends. For it being February and cold, the draftiness was less than ideal. I definitely won't return, but we made the most of it.

Leisure Family

4/10

Poor

08 Feb 2026

angela

I know this was an extended stay but the room needed to be upgraded. It wasn’t the cleanest. I found m and m’s on the floor from previous guests. The headboard was peeling, there was a red stain and some other stains on the carpet. Outside my room were two broken chairs. It was runned down. The space is great. It was nice to have a kitchen and it was nicely supplied but I wouldn’t stay here again. The pictures appear to be a courtyard but there are multiple apartment type buildings you stay in.

Leisure Family

10/10

Exceptional

08 Feb 2026

Lori

Accommodations were fantastic. Very clean. Great breakfast selection. But the absolute highlight was the staff. I have nothing bad to say at all. We will definitely stay there again.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Cheryl

Great location with clean, affordable rooms. Enjoyed the free breakfast. Friendly staff.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Valerie

Cute cozy clean place to stay

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Edlyn

The customer service is great. The people who works there are bice and the place and rooms are clean. Will recommend this hotel to friends and family.

Business Family

4/10

Poor

30 Jan 2026

Dalton

I did love the layout of the room, the location was convenient, and the hotel staff were very nice. However, there was a terrible smell coming from drains to the point it woke me up each night it smells like a weird mix of rotten food and sewer, I complained serval times and was told each time that maintenance would take a look the following day but nothing was touched each day I arrived. No house keeping during the week, and the furniture was all falling apart or had cheap cloth thrown on it to cover the shredded plether.

Business

8/10

Excellent

26 Jan 2026

Kendall

Yes

8/10

Excellent

25 Jan 2026

Cailynn

Room was anything but spotless when we entered. Ground was covered in dried up salt residue, used coffee packets on the counter, dirty rag on the stove. Beds were made and appeared clean. We had a one night stay so we put up with it. Notified the front desk at checkout and I was given a “I’m sorry”. Room set up was great for having two couples stay in one room. Cannot say I will be back due to not taking responsibility for not having a clean room to walk into

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Arterlus

This hotels was really nice - and clean .. will recommend

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Tasha

Clean room

10/10

Exceptional

05 Jan 2026

Erycka

The room was clean, the only thing that I would recommend is if you have a sofa bed, there should be sheets and blankets for the sofa bed as well not just for the beds.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Korbin

Excellent

10/10

Exceptional

01 Jan 2026

Marcelo

Nice place to stay, good neighborhood and really good amenities

4/10

Poor

31 Dec 2025

Rizwan

Carpet’s extremely dirty n beds so uncomfortable

4/10

Poor

30 Dec 2025

Tatianna

Walls were filthy, long strands of hair was left on pillow case making me think the bedding was not changed, stains on hand towels were visible when wet…ended up checking out early

Business Self

4/10

Poor

29 Dec 2025

Lakeysia

The room was very outdated needs to be cleaned carpet needs to be replaced. The couch needs to be replaced as well.

Friends_and_family Friends

8/10

Excellent

22 Dec 2025

Jenelle

Clean room, friendly front desk staff, free parking!

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Cheryl

Nice spacious rooms. Great location and reasonable pricing.

Friends_and_family Family

6/10

Pleasant

18 Dec 2025

Debbie

Great concept for travelling families - we had a suite with two bedrooms, two bathrooms, kitchen and a living room with pull out sofa bed. The sofa and chair were vinyl with hardly any cushioning and were very uncomfortable. The pull out sofa bed was thin and stained. The kitchen was decent and well equipped. All the walls in the entire suite were faded and full of scuff marks and stains and felt dirty. The carpeting had multiple large stains on it. The dining table looked like it was made of scrap material and had been repaired multiple times. Also, a large garbage can that was full was placed 2 feet outside of our only entry door - YUCK!! This place, at least our area, is in desperate need of some updating and TLC!!!

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Yasmine

Everything was clean and had an excellent stay. Will be returning in the future

Leisure Partner

10/10

Exceptional

15 Dec 2025

Kenya

Loved everything about the place

Business

10/10

Exceptional

14 Dec 2025

Jennifer

The room was great! Spacious and clean. The stafff were all nice and they even had breakfast available with hot options.

Partner

8/10

Excellent

14 Dec 2025

Tabitha

Nice area close to the mall and restaurants

Leisure Family_with_children

10/10

Exceptional

07 Dec 2025

Sarah

We arrived after a cold snap, and the first room they gave us smelled of sewer gas, possibly due to a frozen pipe issue? We'll, the front desk was amazing about this, giving us a new room without issue while they looked into the problem. New room smelled great, and breakfast was amazing! Do recommend.

Partner

10/10

Exceptional

05 Dec 2025

Keisha

I really like this Sonesta. Over the past year and a half, I have stayed here on various occasions, including for work-from-home getaways, date nights with my husband, a slumber party for my daughter's birthday, and simply to take a break from the daily routine of motherhood. This Sonesta is always clean, reliable, and the staff is courteous and professional.

Business Family

2/10

Poor

03 Dec 2025

Andrew

Cannot review this property due to the cancellation of my reservation, found out after traveling to have the front desk tell me that the reservation has been cancelled by his manager. Biggest problem is that the hotel did not cancel thru Expedia which left up to me to get me $ back. Very dishonest company

Leisure Family

4/10

Poor

01 Dec 2025

Princess

The body wash & shampoo containers were empty. About 3 sheets of toilet paper on the roll. There were no dishes or pots and pans available. We left our room to return and someone put dishes in our room. The internet was not working, had to be connected to the VIP internet. The telephone was not working and each time we contact the office with an issue, via our telephone, we were to come to the office to get what we need. So they wanted us to walk back & forth in the snow storm. This was a terrible experience, and I'll never consider this location again. I stayed at the lombard location, a few times and it was a great stay, each time. I was told that the manager will call, still have not received a call.

Partner

10/10

Exceptional

30 Nov 2025

Theresa

Convenient location

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Jing

clean and comfortable room. Good staff and breakfast.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Jermaine

Good

8/10

Excellent

23 Nov 2025

Calenthia

Our room was clean, there was chipping paint in every room. We requested rooms next door to each other. I was told by J that they would be together, but when we got there that wasn't the case. Both bathrooms was out of the hand soap. It rained and there were wet leaves around the property for two days.

Leisure Family_with_children

6/10

Pleasant

23 Nov 2025

Tiera

Provide enough towels for the amount of people per days

8/10

Excellent

17 Nov 2025

Emma

Check in and out was easy. Breakfast buffet was a good selection. Many kitchen amenities in the room. Room was generally clean. Could use some fresh paint and a vent cleaning. The little shoppe offers many snacks and other items for purchase if needed.

10/10

Exceptional

16 Nov 2025

William

Room was great as well as the staff.

Friends_and_family Family

4/10

Poor

16 Nov 2025

Joselina

I felt bad for the person at the Front Desk. There were 4 ppl checking in at the same time asI and only 1 person to check in all those ppl in. I was also unhappy that i ordered 2 rooms and they were in 2 buildings. The front desk person did not offer no information. I must say at least he tried, but i do believe the line caused him to get nervous and rushed through everything or lack customer service.

Leisure Family_with_children

10/10

Exceptional

15 Nov 2025

Aunglia

Everything about this property was great

Partner

2/10

Poor

13 Nov 2025

ritesh

There was no problem with stay. It was a 4 star but am rating this as 1 because they have charged my card after the stay for $100 without and notification or reason.

Leisure Family_with_children

6/10

Pleasant

10 Nov 2025

Molly

This property is serviceable, and has good location and a very nice breakfast and front desk staff going for it. Working against it is a very average room and other amenities quality. This feels more like a ho-hum airbnb that is well worn, but decently clean with all the basics present. Our room had a stained and very worn couch, headboard throw pillows, and carpets. Baseboards were filthy, and there was dust all over the tv, lampshades and cobwebs in the vents. Our shower and sink soaps/shampoos were all empty. The \"gym\" had three cardio machines, cobwebs in every corner, no towels, sanitizer, wipes or water (containers for all, but empty). Overall the room is passable, but not great. Plusses include a very nice lobby with a good breakfast, well outfitted kitchen in the room, convenient parking by each room as it is set up like an apartment complex, and close to all area attractions.

Friends_and_family Family

6/10

Pleasant

10 Nov 2025

Heidi

Carpet stained & rooms need updating

Leisure Friends

2/10

Poor

09 Nov 2025

Melissa

The room I booked was not what I was given then I was told those rrooms were already all booked. Upon arrival at the room there were several suitcases a wheelchair and a shower chair right outside the door. The inside was disgusting there were cigarettes butts the floor. And apparently the hotel Reno ed those items that were outside the door from this room and the previous guests. They proceeded to try to enter the room during our short time there. I called the front desk and they basically said there was nothing they could do and to contact the 3rd party that I booked though and did not allow me to cancel. We left and found another hotel do not stay here. Worst experience I have ever had at any hotel ever.

2/10

Poor

09 Nov 2025

Andrea

Check-in was terrible - we arrived just after 3am due to flight delays, and despite prepaying the entire stay and being told there was no cutoff time, we were told our reservation was archived. It took an hour to get it settled, while we waited exhausted for a room. After finally getting a key, we were directed to a room that wasn't marked. After going back to the desk 3 times to ask for help, the clerk finally came up and showed us - they didn't seem to know where it was either and finally took us down an unmarked hallway where it was.

The room itself was decent, however it appears rundown (e.g. peeling paint on the walls and floor, smelly garbage disposal, and the floors weren't very clean). The heater was extremely loud and when turned on made metallic scraping noises. We reported this the next morning but didn't see any change. The heat also often started blowing cold air, and needed to be turned on and off a few times to reset.

There are lots of good reviews, so maybe we got unlucky. But I would not recommend this property.

6/10

Pleasant

09 Nov 2025

Tamara

I stayed there overnight.
The hotel ead clean, the room was specious. I can see it being a good fit for a family or groups. Less accomodating in my opinion to a business traveler. The hot water provided wss not hot at night or in the morning. There was no hand or bottled water in my room when i arrived tired late night. The front desk did not care much. When I asked him about the hand soap, he apologized as instructed by the company (I saw the company note on how to deal with a situation). He did not appear sincere or empathetic and brushed it off by saying sorry we have no soap. He did not ask the cleaning crew if they any and send it. Having no hand soap is unheard of. Even in a motel you get it. One of the service guys outside that was helping me with reactivating my door card asked the cleaning ladies and he gave me soap, which tells me that there was no effort from the front desk to help. Another issue, I would have prefered having instructions about breakfast and checkout times electronically. I looked in all my messages and it was not there. Just before checkout, I found a small paper note with instructions. This was stessful for me as I was in a rush. I recommend that you do like others and have it all in the checkin email. Also, it would be great if provide 1-2 bottles of water in the room and fruit for breakfast. Breakfast was minimal. The late night front desk person Panni and the outdoor service guy were curteous and helpful. Thank you for making my stay nicer.

6/10

Pleasant

09 Nov 2025

Alexander

Room slightly smelled like cigarette smoke and doesnt offer late checkout on sundays , room was very clean though and spacious for the price !

Leisure Family_with_children

10/10

Exceptional

07 Nov 2025

Joel

The two bedroom suite was perfect for our couples! Being able to bring the dog along and to easily take her out, made the our choice to stay with you even better!

Partner

10/10

Exceptional

06 Nov 2025

Daniel

Convenient location, spacious and well-equipped suites, good breakfast, and friendly front desk staff.

8/10

Excellent

03 Nov 2025

MUZAHIM

Very good 👍

Family

10/10

Exceptional

30 Oct 2025

Raissa

I love that it’s a home feeling and has all the amenities you may need.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Patricia

It was a very reasonably priced suite, lovely grounds, tucked in the bustle of Schaumburg’s Woodfield neighborhoods. Our suite was perfect for two travelers!

Leisure Partner

10/10

Exceptional

27 Oct 2025

Rommel

Recommended

2/10

Poor

27 Oct 2025

Cary

Do better

The pictures were deceiving. The paint was peeling off of the ceiling. Walls were very dirty. Bugs. People partying all around us.

Friends_and_family Friends

6/10

Pleasant

24 Oct 2025

Robin

Easy Parking, Pet Friendly, Great Staff - However, Super Noisy. Other guests with pets and other people in and out all evening. The facility is clean and very spacious. The Interior furnishings are all vinyl so I felt like I was in a hospital. Not super comfortable furniture. The bed had nice clean linens and the bed was comfortable. The shower didn't work. Did not discover this until trying to pull the shower stop and it was stuck. I did report this to the staff.

10/10

Exceptional

24 Oct 2025

Brett

Great place!!

6/10

Pleasant

24 Oct 2025

Shantrease

There were some issues with the bathroom. The shower seat had mold on it and the shower walls need replastering. Also, there were a lot of spiders and spider webs that need cleaning.

Leisure Family