Name: Sheraton Suites Chicago Elk Grove
Address: 121 Northwest Point Boulevard, Elk Grove Village, 60007, US

10/10

Exceptional

23 Apr 2026

Farzin

I arrived at 1:30 AM. She put me in a room for handicapped for the first night with the option of chaneging the next day. I did not mind the safety bars and didnt mind staying in that unit for all 4 days. Spending tge night i noticed a few items which needed attention. I made a list and was at front desk very early requsting to be moved. I ALSO REQUESTED A Better view of the lake. For my trouble she gave me 2 cpmplimentory breakfast buffet tickes which helped a lot. I was alone without a transportation and dined in the resturant for teu

Self

8/10

Excellent

12 Apr 2026

Michelle

The place was undergoing some maintenance, so only 1 elevator worked, so it took awhile to get up/down. Thermostat didn't work in room and the shower curtains are cloth, so water was just dripping out of the tub. The room was nice though and the price was right for just 1 night. Staff was friendly and helpful.

4/10

Poor

16 Mar 2026

A

The hotel room is and was outdated. Bathtub had a blackish brown stain in it by the drain. Curtins were dirty old. No water in the room, bottle. Had a coffee maker but with no bottle water?? But the worst was the room had a cigarette smell in it. Called down to see if it was a smoking room they stated no. The hotel itself had old elevators, old floor tiles old everything. Just very dated. From the outside you would imagine nice, but inside? I wanted to like it. Not a nice property and definitely not a 3 or 4. I would Easley mark it as a 2.

Self

4/10

Poor

15 Mar 2026

Aviunce

The staff had terrible attitudes, the lobby had vomit in multiple areas, the air conditioning was out, the elevator was out and the one that was available too 10+ minutes. Everything about the pool was 0/10, it was freezing, the water was cold, no and they do not have a hot tub. Lastly FINALLY, the property is EXTREMELY outdated. All in all the room wasn’t terrible but the minor inconveniences inconvenienced my entire stay.

Family_with_children

8/10

Excellent

09 Mar 2026

Brando

Pool was a little small, and the room was a little cold, but nice for us and our toddler! Our AC in our room didn’t really work, so we had to go buy a fan. I would stay again if the AC worked better.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Sugely

Good comfy room

8/10

Excellent

11 Feb 2026

Ratna

Very friendly and curteous staff. Good facility even though its getting a bit older.

Leisure Family

10/10

Exceptional

02 Feb 2026

Charles

Stay here a few times a year. Service is good, rooms are clean, nice location for getting around.

Business_and_leisure Family

6/10

Pleasant

24 Jan 2026

Marcus

Staff was fantastic, my only complaint is the toilet was not flushing properly and needed multiple services during my week stay.

Business

2/10

Poor

25 Dec 2025

Rahaf

It was really bad , I don’t like it

10/10

Exceptional

24 Dec 2025

Debra

Clean room, friendly staff

6/10

Pleasant

05 Dec 2025

Marcus

room was cold - heater was not working properly.

4/10

Poor

02 Dec 2025

Barbara

This hotel is am embarrassment to Marriot. Filthy carpets, dirty damaged bathrooms. It snowed and the parking lot was icy, snowy and not plowed. Treacherous! They didn't have anything to help me clean off my car. The breakfast was awful. Do we need to crowdfund for a working toaster maybe? Just stay somewhere else. If you must stay there, enjoy the bartender. He's super kind.

Leisure Self

8/10

Excellent

18 Nov 2025

Susan

There was only one elevator working, but they had the service elevator working as well. There was still a long wait for an elevator at times. There was no cooling system available in the room was hot, so we left the windows open. When we got there, there was pubic hair in the bathtub and a used wash cloth laying underneath the shower curtain on the tub side other than that or stay was pleasant

4/10

Poor

17 Nov 2025

Barbara

Mila at check-in was SO kind and SO nice but the experience so far is awful. 10pm, room not ready. Waited to get in my room. 3rd floor hallway carpet is soaking wet with a very loud dryer fan running. Room is fine but who is managing this place? And who is maintaining it? Not Sheraton/Marriot quality. More like Red Roof Inn.

Leisure Self

4/10

Poor

17 Nov 2025

Jeffrey

The room was EXTREMELY HOT and this was without the heat being on. The thermostat was switched to their winter mode so no cooling, but there were 70 degree days in November and the full sun shining on my room was unbearable. Also the hotel was down to 1 working main elevator due to an \"elevator upgrade\". I would probably also focus on giving the inside a facelift when it comes to peeling paint or drywall repair patchwork that's left unpainted. Staff were all great despite the hotel conditions.

Leisure Friends

10/10

Exceptional

12 Nov 2025

April

Didn’t use parking . The hotel was great seemed like home away from home.

Business Partner

8/10

Excellent

11 Nov 2025

Ashley

Staff were polite and it was nice to have a bar.

10/10

Exceptional

04 Nov 2025

Vincent

Seamless check-in

Self

8/10

Excellent

03 Nov 2025

Keva

The hotel was really nice and staff was really friendly. The only problem was it was extremely hot in the rooms and the air conditioning or opening a window did not help the stuffiness in the hallways or rooms. This by itself make me not want to come back.

Leisure Partner

8/10

Excellent

19 Oct 2025

Cynthia

Dont drink

Leisure Partner

8/10

Excellent

08 Oct 2025

Marcelo

Nice hotel to stay, spacious room and great location, it’s a bit old fashioned but good enough

Business

10/10

Exceptional

06 Oct 2025

Ciprian Daniel

The hotel is nice with large executive rooms. The staff is excellent. Only thing that is lacking is a proper restaurant and bar. You cannot walk anywhere for a meal or coffee, you need to have a car or ride share.

Business Self

10/10

Exceptional

30 Sep 2025

Jan

Hotel was good, room was very comfortable. Staff was amazing. I would recommend a bit of refurbishment through the hotel, I think it feels just a bit dated. But otherwise, it's good. Great location

Leisure Partner

8/10

Excellent

30 Sep 2025

Julie

I liked the all suite rooms and the patio and area to walk and enjoy the ponds.

Leisure

10/10

Exceptional

29 Sep 2025

Zenobis

Very disappointed that while asleep at 8 am the cleaning person did not knock just opened the room door and came in. According to hotel policy staff would not clean until 12 PM. Spoke with the front desk staff who was amazing (5 stars).

4/10

Poor

22 Sep 2025

Sosana

I don't like the service. I booked 2 nights. We miss the flight. They let us stay the second night after we complaint.

Family

2/10

Poor

15 Sep 2025

Angela

Average

Broken elevator! So inconvenient! Front desk staff were awesome! But the elevator issue was very concerning!

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

Bingyu

Friendly, clean, big room.

Business Friends

8/10

Excellent

13 Aug 2025

Penny

Excited but a little disappointed

The room had stains on the carpet and on the bed spread. The shower rod was loose and turned upside down. The wall had dried unknown brown stain in streaks.

The garbages did not have liners. The floors needed to be cleaned and overall TLC to the place.

Desk chair was not comfortable and very worn. The bed was comfortable and the shower head had excellent water pressure and hot water was hot.

The food was great and the place was spacious

Business

8/10

Excellent

13 Aug 2025

Eberechi Patrick

Food was excellent.

Leisure Self

8/10

Excellent

12 Aug 2025

Elvis

It was close to the mall

Leisure Friends

4/10

Poor

02 Aug 2025

Kally

Only one working elevator, then it would not work to go down. Room has not had updates, things are definitely falling apart, obvious signs of unkept maintenance. Room was extremely cold when entering and thermostat was set to 79. Fine for a nights stay but likely would pick somewere else next time.

Leisure Friends

8/10

Excellent

02 Aug 2025

Daniel

My husband and I booked this hotel for a concert at Allstate Arena. The hotel was hidden back behind businesses but was easy to find. Check in was easy but I’ll say the hotel definitely needs some love. Our room wasn’t the cleanest. There was a bag left from the previous stay and the fridge smelled. Our sink had a huge crack in the bowl. The walls felt thin and we could hear most people in their rooms while walking down the halls. All things aside we could easily overlook it for a single nights stay but definitely not the best hotel we’ve stayed in.

Leisure Partner

6/10

Pleasant

30 Jul 2025

Sung Doug

I stayed here several times and for the past 3 stays, one of the elevators wasn't operating. Over a year period.
Everytime flight attendant group checks in, it takes so long to get on it. Bathroom wear and tear is getting worse and twice I checked in the room has no towels.
Management has no excuses.

Business_and_leisure Partner

6/10

Pleasant

28 Jul 2025

Mohammed

Easy access to highway

10/10

Exceptional

24 Jul 2025

Anish

Great comfy stay

Business

6/10

Pleasant

14 Jul 2025

Jomon

The receptionist was sitting inside and many people waiting to check in. I had to go around asking to have reception desk to start checking in people.

A/c was set so low we were freezing.

Friends_and_family Family

8/10

Excellent

09 Jul 2025

wiwit

Front desk staff not friendly

Business Self

8/10

Excellent

09 Jul 2025

Jeffery

This is a big hotel in a secluded/safe area with a small surprise lake (unique). Also well appointed lobby and bar. Did not like that it was understaffed (check-in), there was no housekeeping services available, and elevators were down/slow.

Leisure Family

10/10

Exceptional

01 Jul 2025

Tamesha

I enjoy my stay here every time I visit Chicago

Leisure Self

2/10

Poor

23 Jun 2025

Hannah

was put in room 348 that had a leaking toilet, soaking wet floor by the front door , also tv did not work in the bed room.

Leisure Partner

4/10

Poor

23 Jun 2025

Julio

Outdated and our room was terrible. Tub shower did not drain, the faucet handles were loose, and the bathroom door was difficult to open/close.

Leisure Family_with_children

2/10

Poor

21 Jun 2025

Ghufran

They gave us the wrong rooms and they made us wait 2 hours

6/10

Pleasant

14 Jun 2025

Doraliza

The carpet of the room was a bit worn down, the bed was very springy, the pillows were flat. The fridge was great, kept things nice and cold. The microwave took a long time to heat up.

Leisure Family_with_children

2/10

Poor

08 Jun 2025

John

My TV did not work and we had to change rooms into a non handicap room. It was near to impossible for me to survive in. Way too expensive for poor quality. Hats off to service tech who helped us but will not stay there again. In fact I think a refund is in order.

Business_and_leisure Family

6/10

Pleasant

31 May 2025

Bianca

I was originally assigned Room 231, a handicapped room that wreaked of URINE. The toilet paper roll was tattered and sticking up, all signs that the room was not cleaned entirely. I know I ordered my room through a third party site but most veteran travelers have higher expectations from a Sheraton in the suburbs. My reassigned room #736 was cleaner but the bedroom area has a blackout curtain only, the secondary shade is missing, yet the bracket and hooks were there The bed was made but smelled of a man’s sweat. It’s seems like the cleaning staff is cutting corners a bit.

Business Self

10/10

Exceptional

30 May 2025

Amanda

.

4/10

Poor

29 May 2025

Rahul

I liked the layout of the suites, for a multi-day stay. And the TVs have streaming options. Housekeeping did a good job.

Too bad the hotel screwed up my booking, and checked me out a day earlier than my reserved check-out date. While I was out to lunch, instead of calling me, they packed up everything I had & removed it. When I came back and asked the front desk - and showed my reservation was for an additional night - the manager eventually called to apologize, and gave me the room back, and said they wouldn't charge me for the last night... and then they wound up charging me anyway.

There's also the heat/AC situation, which I see many other reviewers have noted for years. I understand it's an old building, so it's either on heat or AC, and can't easily switch back to heat for a few cold nights. They could easily address this by having an adequate supply of space heaters, but they didn't have an adequate supply. That's inexcusable.

Leisure Self

8/10

Excellent

25 May 2025

Emilie

The property was decent.
There was no heat available. The room was slightly chilly.
The property had one service elevator available

You need to get a coupon at the front for the breakfast included. The staff was friendly.
The place was conveniently located however, I was slightly disappointed with the conditions.
A hair was found in my shower, room temperature but overall it was good.

Leisure Partner

6/10

Pleasant

18 May 2025

Verified traveler

Main issue was that only 2 elevator was working and wait was extremely long.

Business

4/10

Poor

16 May 2025

Ron

This property is so outdated. 20 year old small flat screens. Mine was broke.
General disrepair from lack of upkeep. Breakfast is bad at best. They have 2 elevators, 1 has been broken fir 3 months so getting up and down is SLOW. This place need a complete refurbishing.

Business

10/10

Exceptional

15 May 2025

Hassan

It was amazing, the staff was excellent and respectful, and the people at the front were really nice and gave me what I needed! I will be back once again!

Leisure Self

2/10

Poor

22 Apr 2025

M

They are not honest. The AC wasn't working and it was very hot. The next day I asked if they fixed it he said no and it's cold outside so no need for the AC.

Leisure Family_with_children

8/10

Excellent

22 Apr 2025

Jerrica

Beautiful area

6/10

Pleasant

20 Apr 2025

Susan & Dan

Elevator hasn’t worked in over a year. The one left running is crazy slow. Air conditioning was barley working as well.

Leisure Partner

10/10

Exceptional

16 Apr 2025

Ron

Awesome bed and real pillows

Business Self

8/10

Excellent

15 Apr 2025

Carson

The property was not as nice as I expected, but the room was clean. The restaurant in the hotel was decent, but that's the only choice for food in the immediate area. Staff was ok, but didn't give much info at check-in. Not about the restaurant, amenities, or even what room number I was in. Seemed mediocre at best for a Sheraton Suites.

Business Self

8/10

Excellent

15 Apr 2025

Tima

Very enjoyable

Business

8/10

Excellent

04 Apr 2025

Jerry

The parking service was very good during our vacation.

Leisure Family

8/10

Excellent

31 Mar 2025

Shirley

: )

Leisure Self

8/10

Excellent

31 Mar 2025

Kenneth

Fix the elevator

Business Self

8/10

Excellent

30 Mar 2025

Donald

Great staff, helped us us with some minor reservation issues. Not keen on the bed and pillows, to soft for my taste. Also, A/C vent in the shower area? Not in my book.

Leisure Family

8/10

Excellent

30 Mar 2025

Donald

The beds and pillows were a little soft for my taste but everything else was very good.

6/10

Pleasant

29 Mar 2025

Biju

No restaurants or shops near this peoperty. Very old building with outdated lift, non cooli g AC, non functional bathroom doors. Not good service.

Leisure Family_with_children

10/10

Exceptional

23 Mar 2025

Tima

Love everything how clean and quiet good location the problem is one elevator.

Business

10/10

Exceptional

23 Mar 2025

Vida

Easy access

Leisure Family

10/10

Exceptional

07 Mar 2025

Tima

I enjoyed my stay, convenient, safe, clean .

Business

10/10

Exceptional

22 Feb 2025

Priscilla

Everything. It was great. Nice and clean.

Leisure Partner

10/10

Exceptional

02 Feb 2025

Courtney

I really enjoyed my stay, the staff were pleasant, my room was clean and I will definitely book again.

Leisure Self

10/10

Exceptional

28 Jan 2025

Aubrey

Bougie on a budget

Definitely had a fancy feel without the fancy price. Best stay i have had in a ling time!

Friends_and_family Family

6/10

Pleasant

21 Dec 2024

Joseph

I didn’t like cleaners walking into my room without knocking. Asides that everything else was good

Leisure Self

10/10

Exceptional

27 Nov 2024

Amanda

5 stars

10/10

Exceptional

24 Nov 2024

Daniel

Great stay

Very friendly staff. Very accommodating

Partner

10/10

Exceptional

15 Nov 2024

Steve

Just off the expressway. Easy to find. Property is pretty nice. It is in an industrial
Complex. I’m

Business Self

10/10

Exceptional

15 Nov 2024

Nicholas

Lots of food in the area

8/10

Excellent

27 Oct 2024

James Coles

There was only one elevator working and it was very slow!! I had to use the stairs a couple of time because it never came.

Leisure Family

10/10

Exceptional

19 Oct 2024

Natsagmaa

I like that place.

8/10

Excellent

14 Oct 2024

John

No

10/10

Exceptional

26 Sep 2024

Michael

Nice Hotel-Crappy restaurant

Nice hotel, skip the restaurant it is not good

Business

10/10

Exceptional

13 Sep 2024

Tammy

I liked the quiet area, the scenery, and the close proximity to some good restaurants and the mall.

Leisure Family

2/10

Poor

06 Sep 2024

Melissa

Arrived at hotel via taxi (yes, had to pay $40) due to no shuttle showing up at the airport after
2 hours of waiting. Once arriving at hotel I was told that my room was not ready and at 1000-1030 PM some aircrew would be leaving and they would start cleaning rooms. This would be close to 3 hours after my arriving. AND I was the 9th on the waiting list to get a room. Most of those waiting had vouchers from an airline, but I had paid over $250. I did speak to the manager and I was able to get a room in about 90 minutes. There was zero compensation even after completing a survey for the hotel. Only reply was sorry, thank you for the feedback to help improve our checkin process, and hope that you decide to stay with us again. It's bad enough that the 6 hours of traveling had turned into over 24 hours. Being told that you have to wait for your room is the last thing anyone traveling, especially for a trip due to a family emergency and funeral.

Leisure Self

2/10

Poor

01 Sep 2024

ibrahim

They don’t want to give us our room so we had to wait until 11:00 o’clock to check in.

Our room should be ready by 3:00 that’s 8 hours different. Me and my family didn’t know what to do, already tired coming from Sweden.

The worst hotel experience, I am demanding half my money back at least

Leisure Family_with_children

10/10

Exceptional

26 Aug 2024

Jennifer

Excellent service

Leisure Family

8/10

Excellent

22 Aug 2024

Sung Doug

Larger room. Spacious and the rear side courtyard by the pool was a plus.
However, there wasn't any towers in my room when I checked in. Bathroom wasn't clean. Seemed that the cleaning crew was busy taking care of things. Tub needs some improvement. Drainage plug wasn't working well.

Leisure Partner

10/10

Exceptional

22 Aug 2024

Shannan

This was an excellent hotel! Will definitely stay here again for future trips to the area. Highly recommend

Friends_and_family Family

8/10

Excellent

18 Aug 2024

Gary

This hotel has been an annual stop for us for a conference. Always dependable.

Business Family

10/10

Exceptional

13 Aug 2024

john

Great stay

The stay was very comfortable, & pleasant. I did get surprised by a couple staff just walking in the room 😳😂 I suppose they didn’t know we were there. Great stay, & accommodations.

Partner

2/10

Poor

27 Jul 2024

Justin

Waiting to hear back from manager, this place was so badd! Ants crawling on me while sleeping! Graham crackers on the floor! And more!!

Leisure Friends

2/10

Poor

27 Jul 2024

Maineng

The rooms were not soundproof. The person who checked me in said there will be a $50 hold charge on my card. Later that night, I received a notification for a $505 hold charge. Someone checked me out one day early and I almost got charged again. This was horrible. I couldn't enjoy my time in Chicago because of the amount they put on hold. They did not tell me there was a second door connected to the person next to my room. I had to move the sofa to block that door.

Business Family

6/10

Pleasant

21 Jul 2024

Yuri

Clean room and friendly staff.
It would be nice if bathroom faucet wasn’t broken.

Leisure Family_with_children

10/10

Exceptional

08 Jul 2024

Meder

Thanks

10/10

Exceptional

06 Jul 2024

Charisse

Highly recommended!

Leisure Family

6/10

Pleasant

03 Jun 2024

Jordey

I didn't like that the host at the counter had an attitude at check in, I did like that we were offered a late checkout. Our room door was open upon arrival.

Leisure Partner

8/10

Excellent

28 May 2024

Kelly

Great location good prices but is could use a face lift some paint bathroom need updating. But overall good it's nice they have a restaurant and bar and a lot of places to sit and hang out. The staff was great the bartender and wait staff amazing.

Leisure Family

10/10

Exceptional

27 May 2024

Tammy

It was a very quiet and safe area. The dining options within a 5 mile radius were good also.

Leisure Partner

10/10

Exceptional

19 May 2024

Paul

Nice stay 😮‍💨

Leisure

10/10

Exceptional

08 Apr 2024

Wooyang

All employees' customer service was excellent—very friendly and helpful when dealing with any concerns. Perhaps an updated room would have made for a better stay.

Business Self

10/10

Exceptional

25 Mar 2024

val

Great location near airport!

Leisure Pet

4/10

Poor

25 Mar 2024

Paul

Trapped in the elevator several times, no housekeeping came to the room after asking during a multi week visit. Needs a lot of improvements