Name: DoubleTree by Hilton Chicago Wood Dale - Elk Grove
Address: 1200 N. Mittel Blvd, Wood Dale, 60191, US

10/10

Exceptional

03 Aug 2026

Brian

Rooms are always so clean and peaceful. I love staying at this hotel when in town for work!!! Staff are really freindly and helpful.

6/10

Pleasant

03 Aug 2026

Dominic

Could use some updating

8/10

Excellent

03 Aug 2026

Arturo

Hotel was being remodeled. Room was only house kept once during our stay. Room had a humid smell. We had some ants in our room. Restroom had some mold spots.

6/10

Pleasant

02 Aug 2026

Denise

Our room was spacious. But bathroom needs some TLC.

4/10

Poor

01 Aug 2026

Richard

The staff was terrific . . . very friendly, knowledgeable, welcoming. Unfortunately mechanical things were non-functional . . . for example, the TV in the room did not function properly and the remote did not work at all; the radio was non-functioning, and there was one ice machine for the whole 3-floor facility that was not functioning. (the person behind the desk was kind enough to get me some ice from the kitchen.

10/10

Exceptional

27 Jul 2026

Jeffery

Great friendly staff that honors membership. Hotel was clean and quiet.

10/10

Exceptional

27 Jul 2026

Liamsi

Great stay! ✨

10/10

Exceptional

26 Jul 2026

Rithsabeth

Excelente

6/10

Pleasant

26 Jul 2026

Patricia

Staff was great but this property needs major attention. I’ve been in a lot of Doubletrees that are awesome, but this is not one of them. Corporate / management needs to get their act together.

6/10

Pleasant

26 Jul 2026

Garret

The location is pretty good being close to O'Hare but not having to pay for parking. There isn't a ton around the property though. The staff was really friendly. The room was mostly clean but the bathroom needed work.

The property itself is weird though. It feels like it's an old building. There is only one elevator and it was broken and kind of sketchy looking. The bathroom toilet was rocking and uneven and all the caulking looked very dirty. The breakfast was an upcharge but actually looked worse than most free hotel breakfasts.

For the price it was maybe worth it but probably not somewhere I'd look to stay again.

8/10

Excellent

26 Jul 2026

Leonard

Staff was very helpful. Rooms were a bit dated and the bathroom needed some work. Toilet was loose and carpet was stained. Curtains needed to be replaced.

6/10

Pleasant

25 Jul 2026

Claudio

Dusty room. While showering water did seeped through to the bathrooms floor even dough shower door was closed wetting my floor towel. Good AC. Good paid breakfast. Be aware that if you pay for breakfast on line get the ticket at the front desk and place it over the table so the breakfast waiter can grab it. Because if you don’t within 2 minutes after you seat down he literally will come to your face and say “HOW’RE GONNA PAY FOR THIS BREAKFAST SIR? I said “it’s already paid off. I paid for it online. I said. And he explained to me how it works. He said “if it’s paid off I need to see the ticket”. I said RIGHT NOW? He said YES. So I had to stop with my breakfast and go to the front desk to get the ticket. Second day same thing. Had the breakfast ticket in one of my pockets. Forgot to place it on the table and this waitress pored me some coffee and asked me the question. HOW’RE GONNA PAY FOR THIS BREAKFAST? I said. I have the ticket in my pocket and I’m going to place it on the table when I’m done eating. She said NO. YOU HAVE TO PRESENT IT TO ME NOW. I said “YOU ARE GONNA MAKE ME TOP EATING BECAUSE OF A TICKET? She said yes. So now I’m standing up trying to find this ticket in my pockets which contained a million items I felt. Front desk stuff was friendly. I came to this guy at the front desk and I said, hey man. I have a small complaint. Even though my towels look clean they smell like Indian spices. He didn’t know what to say to me. So i said. Ok have a good one.

10/10

Exceptional

23 Jul 2026

Tiffany

Very nice and smelled amazing

Partner

10/10

Exceptional

22 Jul 2026

William

Outdated facility. Room door needed to be pushed and pulled into the jam. Appears to need maintenance.

2/10

Poor

21 Jul 2026

Alicia

There were pubic hair on the ceiling of our bathroom when brought to the attention of the staff they made jokes and said there was nothing they could do.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Jaleel

Pool

10/10

Exceptional

19 Jul 2026

Rene

nice place and friendly staff

Family_with_children

4/10

Poor

19 Jul 2026

JACOB

Old building need to be upgrade

Family_with_children

10/10

Exceptional

18 Jul 2026

Darrell

Awesome, very good at the property

Partner

8/10

Excellent

17 Jul 2026

Louis

Room was very spacious. Clean. I LOVED the shower. The water pressure was amazing. I still love the hotels that have an actual tub with the shower. I feel like it helps with water spillage. The property was under some kind of construction so some views were less than scenic. Ice machine was broken on our floor. Had to search around the Inception-like hallways to find another. One building has 3 floors while another part of the hotel has 2 which can be confusing. Only one elevator. No cookies when you check in. Front desk staff was nice at check-in. Checkout the next morning no one was there. Like I said before, the hotel is under construction so I get it.

Partner

8/10

Excellent

17 Jul 2026

Lysander

Great stay! Staff was fantastic. Great check in experience!

Family_with_children

8/10

Excellent

15 Jul 2026

Marcelino

Room was somewhat cleaned but found trash behind the TV stand and some behind the bed. But all the room was clean

Family_with_children

8/10

Excellent

13 Jul 2026

Juan Adrian

Las instalaciones poco deterioradas

Self

10/10

Exceptional

13 Jul 2026

Rico

The staff was great and everything was clean

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Tellie

The employees made our stay! They were very hospitable and always made us feel welcome to their hotel! I would definitely stay there again; while visiting family!!

Family

8/10

Excellent

12 Jul 2026

Hiroshi

There was no tissue paper, and only one package of coffee was provided for two people staying in the room.

Partner

2/10

Poor

12 Jul 2026

Manny

This Doubletree was not worthy of the doubletree brand. It was in terrible condition, looked more like a motel 6 or super 8.
Washroom sink backed up, the showers were dirty, the floors and doors had water stains, the AC unit did not have a working thermostat, either blasting on at 68 degrees, or off.
I understand the hotel was under re-construction, however what we paid for WAS not a hotel in bad condition, I would have rather paid full price at a different hotel, or would rather that they close this hotel until after construction.

We were not satisfied at all, everything went terribly since we checked in, staff was rude, just a terrible overall experience. We will not be coming back.

Partner

8/10

Excellent

12 Jul 2026

Latasha

I enjoyed my stay. The receptionist a f restaurant staff was very accommodating and engaging

Partner

6/10

Pleasant

10 Jul 2026

Christel

It's an old hotel. Smells musty. Staff tries to be helpful.

Self

10/10

Exceptional

08 Jul 2026

Jerry

Place was perfect

Self

10/10

Exceptional

06 Jul 2026

Tamekia

The staff was great and the area was very convenient. My family and I really enjoyed our stay and friendly staff.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Rosemary

Comfort was dirty had chocolate stains

Partner

10/10

Exceptional

04 Jul 2026

Yari Lara

We stayed for 2 days, we didn’t use the pool or the breakfast but it was a good hotel for the price

Partner

4/10

Poor

04 Jul 2026

Verified traveler

The room needs renovating. The patio faced construction work on the property. I asked for an upgrade and the second room opened up to the parking lot.

Self

2/10

Poor

04 Jul 2026

Adriana

I took 3 kids here for the swimming pool. The place is dreary and old and sad in the middle of nowhere. There's construction outside for I don't know what. You enter into a freezing dark hallway that looks unwelcoming AF, why are half the lights off? The hallways and room are dirty and stinky, there was hair all over our bathroom and bed. Worst of all the swimming pool was COLD! I let my 2 oldest swim for an hour only because they wanted to and then we left. I paid a full night stay.

Friends_and_family Family

4/10

Poor

30 Jun 2026

Ardit

I stayed at the DoubleTree by Hilton Chicago Wood Dale–Elk Grove from June 21–25, and unfortunately, my experience was very disappointing.

The first issue was that my room door would not lock properly. I reported my concerns to the hotel staff, but they were not addressed in a way that made me feel my safety was being taken seriously.

To make matters worse, due to a mix-up, my belongings were removed from my room. Although I was eventually able to recover most of my items, the front desk clerk refused to return my memory drive, even though it was clearly my property. It wasn't until the bartender stepped in and instructed the front desk employee to return it that I was finally able to get it back.

Mistakes can happen at any hotel, but what stood out most was the lack of professionalism and customer service in resolving the situation. Rather than feeling like my concerns mattered, I felt dismissed throughout my stay.

Overall, I left disappointed with how these issues were handled. I hope hotel management takes steps to improve staff training, communication, and how guest concerns are addressed.

Self

2/10

Poor

29 Jun 2026

Guillermo

Rude staff

Partner

10/10

Exceptional

28 Jun 2026

Malory

Nos cobraron por el desayuno fue lo único que no me gustó porque cuando reservé decía desayuno incluido

Family_with_children

10/10

Exceptional

28 Jun 2026

Jijomon

Very friendly and helpful staff, clean and decent place.

Family_with_children

2/10

Poor

28 Jun 2026

Punhal

The bathtubs are covered in mildew and black mold, also be aware it takes almost 2 hours to get into the city with traffic! the lounge that’s advertised in their listing also doesn’t exist since it’s fully under construction! over all it’s super dirty.

2/10

Poor

28 Jun 2026

Andrew

Facility set in the 80’s - restaurant not open, felt like migration detention center

Business

2/10

Poor

27 Jun 2026

michael

Nothing

Self

6/10

Pleasant

24 Jun 2026

Anthony

Staff ck in was not what I expected from Double Tree personnel, short, seemed bothered by questions, \"had some where else to be\".

Called front desk multiple times for a question no answer 10pm or call back (NO USB outlets!) and I forgot my adapter.

Room was clean, nicely refurbished, but noisy AC, SMALL bathroom w oversized sink area, & metal ceramic tub that curved to mid line center making it difficult to feel sure footed in the shower.

Bed was comfortable, pillows large & in good shape. TV channels limited but adequate, but service signal was weak on many. Did not use wifi or food service. Parking seemed adequate, altho much maintenance was in progress.

Was ok w price for Chicago airport.

Self

4/10

Poor

22 Jun 2026

William

Not the standard of what you would expect of a Hilton Double Tree. Rooms needed to be updated.

4/10

Poor

21 Jun 2026

Atif

The room it was clean, good but the ceiling and the walls has water leak, which is make the scene uncomfortable for the eyes the mattress for the bed. It was very uncomfortable. It was very beat up. We had a very bad night trying to find a spot in it comfortable try to use the swimming pool swimming pool was not clean. Have a lot of paint chips inside the water, which make it very dangerous to swim in it.I did not see any supervision or any manager coming to try to make our stay more comfortable also the building was under construction, which is make it very tough to go and maneuver around the construction very bad experience for me and for my wife we were not happy at all for the money we spent.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Collin

Staff was friendly and the room was really clean

Partner

8/10

Excellent

17 Jun 2026

BAO

The hotel was clean and well-maintained, with excellent exterior lighting that made me feel secure. The staff were exceptionally friendly and helpful throughout our entire stay, making for a very positive experience.

Family

6/10

Pleasant

17 Jun 2026

Gary

The hotel was basically clean, but could be better. The condition of the property was poor with needed work to be done. Clean paint and wall-paper needed. The carpet is only in fair condition at best. Vacuuming needs to be everyday and not left to the judgement of the staff. People generally have higher standards. The front desk staff is good.

Family

6/10

Pleasant

16 Jun 2026

Harjit

It was ok

Family_with_children

2/10

Poor

16 Jun 2026

Michelle

Dirty, rundown hotel. Clogged sinks and showers. Ripped curtains, pillow stains.

Business

4/10

Poor

14 Jun 2026

Cliffon

The stay was good until it was constant arguing and fighting from the neighbors kept me up thru the night and trying to find a working ice machine was definitely a cardio workout and still did not find one. No turn down service was provided the construction outside was an eye sore the cookies were amazing though bathroom was kinda dirty but didn’t complain just cleaned it myself overall it’s an average stay that was interrupted with fighting and arguing from neighbors

Partner

10/10

Exceptional

13 Jun 2026

Kathy

Lovely people, nice location

Business

8/10

Excellent

13 Jun 2026

Frank

The carpet was not very clean and there was spots on the wall where something was splattered on the wall

Self

8/10

Excellent

11 Jun 2026

Rachel

Room was clean, but the most notable thing was the staff. Fantastic service.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Lindsay

It is an old property in the middle of a remodel on outside but needs some work. Nothing around it.

Pet

8/10

Excellent

08 Jun 2026

Jonathan

Clean room better sheets had stains on them and wink was clogged

8/10

Excellent

08 Jun 2026

Tabrea

Green room clean area very nice views only thing I would say staff would need to be just a little patient and clarify the breakfast thing

Partner

4/10

Poor

07 Jun 2026

Khadija

The bathrooms were not clean, the sheets had a smell to it. There were stains over the carpet in our room. There wasn't even regular cleaning done during our stay.

Partner

8/10

Excellent

07 Jun 2026

Jeff

Nice room! King bed, with TV and then a sitting area with a TV.

Friends

2/10

Poor

06 Jun 2026

Tim

This hotel is a horrible nightmare top to bottom - avoid at all costs.

Family_with_children

4/10

Poor

06 Jun 2026

Truptiben

Okay

Partner

8/10

Excellent

06 Jun 2026

Shafak

Good experience overall

4/10

Poor

05 Jun 2026

Drew

It is a quite old hotel. It really roughly matches the quality of quality inn vs double tree. The water flow for shower is really tiny.

Family

2/10

Poor

31 May 2026

Raveen

Room was not clean at all. The lady that checked me in refused to give me a clean room, and she had a bad attitude. However the last night I stayed another staff member fixed the issue. I hate I didn’t talk to the other start member prior but do not book this hotel.

Friends

6/10

Pleasant

31 May 2026

Dheeraj

Shower and bathroom were decrepit.
Not how the photos suggested, the bathtub had cracks all over. The toilet low and small.

Noisy AC / fan.

Expected better service for the price paid.

Breakfast is not included.

6/10

Pleasant

31 May 2026

Salih

المكان جيد لاباس بي بس المسبح مو نضيف

Family_with_children

10/10

Exceptional

31 May 2026

Abraham

Clean room friendly staff

Partner

2/10

Poor

31 May 2026

Victor

Staff were super rude, my room was dirty, the bathroom looked dirty and they claimed to not have any other room available and that housekeeping wasn't able to clean my room because it was almost 9pm when I checked in.

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Ashley

This is a top 2 on our list if places to visit often. Very nice room and beautiful views from the balcony.

Partner

6/10

Pleasant

28 May 2026

Ramesh

It ok

Partner

6/10

Pleasant

28 May 2026

Malaki

I experienced the same things as most of the reviews 3 months prior to mine. The key system was down on the night I came. The staff was helpful and informative on it, and it was working the next morning as I was handed my keys. what that said, I recommend utilizing the mobile check-in via mobile device, if you know how to do so that may or may not save you the hassle. I did find one ant near my AC unit, but no more. The room was probably in the best shape out of the hotel. Overall, it does seem to be an eight out of 10 hotel, my experience would give it a 7.5. It’s low for Hilton, but not bad overall.

Self

4/10

Poor

27 May 2026

German

El hotel está muy deteriorado, el sistema de llave no funcionó y la recepción tenía que acompañar para abrir la puerta

Family_with_children

8/10

Excellent

27 May 2026

Ramiro

The staff are nicely organized and they are very friendly

Partner

4/10

Poor

26 May 2026

William

Stains on sheets.

Self

4/10

Poor

25 May 2026

Kamran

When we checkin the door key system was not working. So we did not had keys until next day. They let us in using their master keys. The light lamp was not working even after reporting at front desk no one camw to fixed it. We stayed for 2 nights. Therewas no hand soap in bathroom or in shower tub. I ask front desk no one came until in the afternoon next day. There was no trash can in the room. When request for trash can I was handed 2 plastic bags to use it for trash. The room was not thorogly clean before giving to us.

Partner

6/10

Pleasant

25 May 2026

Jennifer

The staff was super friendly. My bathroom floor was dirty, bathroom air vent was gross and there was dried up urine on the toilet which I did not notice until I got in the shower the next day. And we only had 1 garbage can in the room.

Partner

2/10

Poor

24 May 2026

Sunil

The room shower is broken and very old, the black out curtains were not properly closing. After staying for few hours I went to a different hotel and stayed. Completely dissatisfied with Hilton, never expected that their maintenance is pathetic.

Self

2/10

Poor

24 May 2026

SRIRAM

Construction, poor cleaning and the bathroom is disgusting and towels are moldy

Family_with_children

8/10

Excellent

24 May 2026

Alan

Mejor TV

Partner

2/10

Poor

22 May 2026

Martha

If the property is going to be under construction . There should be a note upon booking .

Partner

4/10

Poor

21 May 2026

Stanislav

stained bedsheets, towels and carpet...

Family_with_children

10/10

Exceptional

20 May 2026

Lae-Hoon

Clean and quiet room for good night sleep.

Self

10/10

Exceptional

19 May 2026

Cristhian

My experience was excellent. The staff was very friendly, attentive, and professional. They speak both English and Spanish, which made my stay much more comfortable and convenient. The rooms were very clean, well organized, and very comfortable. I also enjoyed the quiet atmosphere and the overall great service. I would definitely stay here again and highly recommend it.

Family

10/10

Exceptional

19 May 2026

Heather

Helpful staff

Family

8/10

Excellent

17 May 2026

Graeme

Good quality good value.

10/10

Exceptional

17 May 2026

Jesus

The room was clean and the ac worked well!

Partner

8/10

Excellent

16 May 2026

Roni

Average

Family_with_children

2/10

Poor

16 May 2026

Vinay

I had originally booked here but left right after viewing the room assigned to me. The front desk staff was not accessible via the phone in the room so I walked back with my luggage. Overall, I wouldn’t recommend this property considering the state of the rooms.

Self

6/10

Pleasant

14 May 2026

Opanin

There was a hole in my room wall from what I presume was someone swinging the door too hard. Took 3 days for house keeping to service my room.

Friends

8/10

Excellent

14 May 2026

Virginia

.

Family

10/10

Exceptional

14 May 2026

Ted

Very nice

Self

10/10

Exceptional

10 May 2026

Gregory Kunsik

Breakfast staff and front counter staffs were very kind.

Business

2/10

Poor

09 May 2026

Rob

No one manning front desk.
Never got my fresh warm cookie

Room are tired and worn

Found an iPad on floor next to the bed which mean no one even tried to clean my room before I check in

No one picks up phone
If you want a motel with a nice brand name stay here

Family_with_children

6/10

Pleasant

08 May 2026

Kori

The staff member who checked us in was very polite and professional. Place was under construction, but was very quiet.

Partner

8/10

Excellent

07 May 2026

Cindy

Currently under construction with their courtyard, so things look a bit messy. Wallpaper and a fresh paint throughout could do wonders. Still a nice place, but the hotel \"showed\" better at my previous experience there. Staff was helpful though and took care of any issues.

Partner

10/10

Exceptional

07 May 2026

Laura

Room was wonderful

Partner

6/10

Pleasant

07 May 2026

Dan Israel Ochoa

This is not a 4 stars hotel anymore.

10/10

Exceptional

04 May 2026

Kea

I loved the breakfast and heated pool.

Partner

6/10

Pleasant

01 May 2026

Esra

There was no shower curtain

8/10

Excellent

30 Apr 2026

Patrick

Nothing unique about the property. Room was clean beds adequate. What i didnt like was that I had to pay extra for breakfast. I was told when I checked in that buffet breakfast was available I wasn't told I had to pay for it

Family