DoubleTree by Hilton Chicago Wood Dale

DoubleTree by Hilton Chicago Wood Dale - Elk Grove

United States , Chicago - IL
WOOD DALE, 1200 N. Mittel Blvd
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100 reviews shown

2/10

Poor

11 Mar 2026

Michael

If i could give this place a zero i would. I got there and into my room i checked around and noticed that wy sheets were stained yellow in spots. I immediately went down to switch rooms. The next room was just as bad accept it also had a stained matress pad and the tun hasn't been cleaned in weeks. It was 1:30 in the morning at this point so i took some clothing out of my suitcase and slept on top of my stuff and checked out the next morning and left to a different hotel. No one seemed to care that these issues were happening.

Business

4/10

Poor

08 Mar 2026

Marc

1 light in the room is broke, 1 outlet is broke, fridge is not cold, ice machine only produce limited ice, our room wasn’t ready at check in time, pool was close, lots of pit holes in the parking lot. Bad image for Double Tree standard! Very, very disappointed.

Family

10/10

Exceptional

05 Mar 2026

Enrique

Yes

4/10

Poor

26 Feb 2026

Tee Ly

My check in was not welcoming when I ate breakfast staff at the front desk were extremely rude

Self

4/10

Poor

24 Feb 2026

Kimberly

The staff was EXTREMELY NICE I want to preface by saying that but the pool wasn’t in order the

2/10

Poor

23 Feb 2026

Kimberly

The hotel itself was veryyyyy dingy. The room was even worse. Overall sense of being dirty. Various stains, tears on the walls, etc. The curtains didn't even close all the way!! Not just a little sliver of light too but a full 4 inch gap! One of the reasons I booked this room too was for the bathrobes provided and there were none. The heater was also SO loud and obnoxious, neither of us could sleep. Also $18.50 PER person for breakfast? Ridiculous.

Partner

10/10

Exceptional

22 Feb 2026

irma

Very good peoples

Family_with_children

4/10

Poor

22 Feb 2026

Alexandria

The thinnest walls in the whole world

2/10

Poor

22 Feb 2026

Mesiah

There was active construction taking place directly in the middle of the lobby during our stay. On a busy Friday night, there was only one staff member checking in guests, which resulted in a 25-minute wait just to check in.

As we walked down the hallway, there was a noticeable unpleasant odor. The hallway carpets had visible stains, including what appeared to be a possible blood trail. There is only one elevator in the building, and there was no inspection certificate posted. Additionally, one of the elevator panels was broken.

All amenities are out of order; pool and fitness room.

Our room had a strong moldy smell. In the first room we were assigned, the thermostat was broken. The bathroom was visibly dirty and did not appear to have been cleaned thoroughly. The tables were dusty, and there were stains on the ceiling that looked like water damage.

The storage room is located directly next to our room, and we could hear staff entering and retrieving items throughout the day and night, which disrupted our sleep.

The cookies were consistently out of stock.

Overall, the building is not up to standard. The only positive part of our experience was the front desk staff member who checked us in. Although clearly overwhelmed, they remained kind and professional throughout.

2/10

Poor

17 Feb 2026

Genesis

Definitely not what I was expecting. When I first went to check in they had advised the girl in front of me that the indoor pool was closed with no explanation and she said she even called the day before to ask if it was open. I had reserved a double bed with balcony and the only view was a horrible construction site in the middle of the building. The next day to check out no one told me it was a breakfast that was an additional cost. There was no service and no napkins or utensils until I asked (and still wasn’t told there was going to be a charge). After checking out and getting my belongings I was an approached by this lady telling me to pay for breakfast and I was confused. I asked her who the manager was and she said it was her and to at least pay for 1 breakfast. Like lady if I was told there was going to be a charge I could have gone somewhere worth it. Everything was cold eggs, sausage and potatoes. Horrible would never book here again. Don’t let the star rating and pictures fool you.

Family

10/10

Exceptional

15 Feb 2026

Angelica

Definitely will be back, Great experience, thank you staff for making our stay comfortable

Partner

8/10

Excellent

15 Feb 2026

Janet

Clean. Friendly reception.

Family

8/10

Excellent

15 Feb 2026

phil

Yes

Partner

10/10

Exceptional

05 Feb 2026

Elaine

Room was very nice and clean. Staff very pleasant.

Partner

10/10

Exceptional

02 Feb 2026

JACK

Very clean suite. Very friendly staff.
Ms. Chynna very professional.
Hospitality on highest level

8/10

Excellent

01 Feb 2026

Chingkhan

Room was clean and spotless. Staff was professional and friendly! Bed was very comfortable.

Leisure Family_with_children

6/10

Pleasant

01 Feb 2026

Steven

little dirty

6/10

Pleasant

30 Jan 2026

Karari

There’s a lot of dust to pardon as theirs doing construction. Also the restaurant was closed over the weekend when I stayed there

Partner

8/10

Excellent

26 Jan 2026

Tiana

It was still a pretty good stay . But the hotel is just under construction right now so certain things was closed down over the weekend due to the weather too.

8/10

Excellent

18 Jan 2026

Rachael

Very nice I do wish it had a hot tub and that they would have opened the bar but very nice i enjoyed my stay

Friends_and_family Family

4/10

Poor

17 Jan 2026

Shuntai

I was sent to two dirty rooms before I got a clean one. Also, I reserved a King with patio doors and that room wasn’t available, The building is under construction, the restaurant was closed, it was dusty in there and I kept sneezing. I did see a sign that said “excuse the dust” I will never go there again.

Leisure Pet

10/10

Exceptional

16 Jan 2026

Jeffery

Clean comfortable room with great service. Breakfast bar could’ve been better for the price.

6/10

Pleasant

15 Jan 2026

James

Shower didnt keep the water in no matter what, the room was mouldy from all the water leaking from the shower. Received the wrong room when i shower up and the planes were vrazy noisy

10/10

Exceptional

11 Jan 2026

Patricia

Great hotel.

Friends_and_family Family

4/10

Poor

10 Jan 2026

Timothy

The heat broke around 1am.

Business_and_leisure Self

6/10

Pleasant

07 Jan 2026

Julie

The rooms were not in great condition. The toiletries mounted to the wall were not filled so there were extra bottles sitting along the tub. The rooms felt like it wasn't actually clean. The AC/heating unit was so loud. Beds and pillows need to be upgraded. The hotel is being renovated.But it did not feel clean. There was a used band-aid on the floor outside my door for the entire three days we stayed, so basically the carpets were not vacuumed. The coffee bar was sub-par. The breakfast that was being offered at $18.95 per person was absolutely worse than any free hotel breakfast by far. I am so happy we decided not to add that as part of our stay. While the staff was nice, they were not super professional. One evening desk attendant was on his earbuds speaking to someone while watching a game on TV - not even at the front desk. Another front desk employee was speaking so loud about another employee to a third employee, I could hear her from the coffee bar. I had to go to the desk twice to ask for things to be re-stocked at the coffee bar. That was when she decided to clean it up and take out the garbage. Another family we saw was very disappointed that they were not told prior to their stay that the pool was being renovated as well. The kids were so disappointed. I would have been furious if I was that parent. Won't be coming back. There are so many hotels close to O'Hare and Schaumburg to choose from.

Leisure Family

6/10

Pleasant

02 Jan 2026

Zachary

I hate the stand up showers with no tubs where water spills all over the bathroom, which is what they have. Replace those and get free breakfast, the buffet not worth it.

Leisure Partner

8/10

Excellent

01 Jan 2026

Melissa

I will start with the positives. Check in was easy and quick even though the parking lot was full and they seemed busy. The girl at the desk was nice and answered all questions.
The room was spacious and the bed was so comfortable. Like sleeping on a cloud. The room was warm, cozy, and inviting.
The shower had the most amazing water pressure. The shower temperature valve was touchy and went from super hot to cold. You had to work at it for the best temperature.
Now the negatives. The shower was clogged up and had to stand in standing water during the entire shower. The pressure was so much that the water was spraying out of the tub and the floor got wet. The shower head is fixed so you can not move it. I liked the toiletries in the shower but my room was out of conditioner. I have long hair so my hair got super tangled. There was hair all over the bathroom. Looks like maybe a dog was is this room.
The hotel is very dated like the walls, carpet, tub/toilet. It all looks dirty and dingy. The shear curtains were ripped and tattered. Come on, can’t afford new curtains?
And the elevator seemd sketchy. I felt like we were gonna get stuck.
We did not use the pool or eat the breakfast.
I would not stay here again.

Friends_and_family Friends

2/10

Poor

18 Dec 2025

Stephanie

Breakfast was not free. Asked for 2 days to get clean towels. Never did get clean washcloths. Front desk and house keeping numbers constant busy signal. Dirty clothes from previous tenant left in safe. So gross!

Friends_and_family Family

4/10

Poor

18 Dec 2025

Lauren

Very run down and grimy

Business

10/10

Exceptional

15 Dec 2025

Jeannie Marie

We called because we’d be checking in close to midnight, Ray was accommodating and always welcoming. He’s a great example of excellence in hospitality.

Business

10/10

Exceptional

13 Dec 2025

JACK

Everything just as i like it

2/10

Poor

12 Dec 2025

Jin

Our breakfast bill was $41.03, but my credit card was charged $51.00—an extra $10.00 for food and drink. Bad!

10/10

Exceptional

10 Dec 2025

Ayokunle

Nice

2/10

Poor

09 Dec 2025

DeCarlon

The room was lacking. One night stand didn’t have a light or plug for cell phone or electric devises. There were stains on the wall. The coach had a whole in it. The tv in the front room didn’t have a remote and could not be turned on. There was not enough towels and couldn’t get anyone to answer the phone for service.

Leisure Friends

10/10

Exceptional

08 Dec 2025

Shakeel

Nest room
Good staff
Free parking
Good value for money

Business Self

8/10

Excellent

06 Dec 2025

Sidney Banner

Did not have breakfast.

Partner

2/10

Poor

03 Dec 2025

wonsup

The room was ok but the shower was terrible. The location of shower head is unacceptable !

10/10

Exceptional

29 Nov 2025

Moua

Great place.

Business_and_leisure Partner

4/10

Poor

24 Nov 2025

Aramis

Hotel is extremely run down. I’ve never stayed at a double tree in that condition, it felt more like a motel.

Friends_and_family Family

2/10

Poor

24 Nov 2025

Janice

Had so much bed bugs bite

Leisure

10/10

Exceptional

23 Nov 2025

JACK

Room spotless. Staff just perfect.

Business Self

4/10

Poor

22 Nov 2025

James Ademola isaiah

Property was clean for the most part, staff was horrible. They didn’t how to check in you in upon arrival. After finding out I left a bag there I called several time to retrieve it, but was given the run around with times to call back. No one never called back.

Leisure Self

6/10

Pleasant

20 Nov 2025

Behamin

Terrible hotel

Business

6/10

Pleasant

19 Nov 2025

Jennifer

Great staff, warm cookie upon check in!

Room: meh. It looked like the room hadn't been wiped down in months because there was dust covering the alarm clock and the facial mirror in the bathroom. The shower stall didn't drain so I had to limit my shower before it would overflow. The door was badly water damaged for shower overspray and I can't imagine the mold.

I could hear the tv from the room behind the bed at 11pm clear as day so I couldn't sleep. I could hear the radio or alarm in the room on the other side of me at 4:30 am until about 5:15. They weren't loud, so it's not like the people were being rude!

Business

2/10

Poor

19 Nov 2025

Shannon

Room was completely disgusting, invested with fleas all night I was getting attacked and saw them on the white blanket. Went to take a shower in the morning and they were inside the white towel threads ! I had a service dog with me and thank god he had is prevented flea treatment but he was shaking them off non stop, I had to leave urgently with no shower take him get a flea dip bath , and all of my clothes were infected as well , had to spray them, stem them , had to do the same with my car have it sprayed and cleaned . This hotel was a nightmare and cost me a fortune and torture

Leisure Pet

8/10

Excellent

18 Nov 2025

John

Nice place that is currently under renovation. It's a bit on the older side but was clean and comfortable.

Self

2/10

Poor

18 Nov 2025

Anntonett

Do not book this hotel. I stayed four nights and the customer was terrible i asked for service and didn't received any service all my stay there .when i inquire about not received what i requested for which was trash bag , do not disturb sign and toilet paper i was asked if i want to leave by the front desk agent by the name CHYNA instead of an apology no customer service was given.

Leisure Partner

10/10

Exceptional

17 Nov 2025

Luis

Clean rooms
Friendly front desk. Warm cookies in check in a nice touch!

Business_and_leisure Partner

6/10

Pleasant

17 Nov 2025

Tracey

Breakfast - typical hotel offerings. Cups/plates and utensils could have gone through dishwasher again. Microwave in lobby area also not very pleasant/clean. Servers & front desk nice though.

10/10

Exceptional

17 Nov 2025

Alyssa

Clean room, very friendly staff.

Friends_and_family Friends

2/10

Poor

15 Nov 2025

Davinder

room

4/10

Poor

15 Nov 2025

YIBAO

Terrible experience with the facilities. You can hear the other room talking and eating chips in a lossless sound quality.

Leisure Family

10/10

Exceptional

13 Nov 2025

Justin

Awesome stay and amazing customer service

Leisure

10/10

Exceptional

13 Nov 2025

Clarence

Nice

Leisure

2/10

Poor

12 Nov 2025

Saunak

The room is dirty, there was bug poop under the bathroom sink, the carpet by bathroom was wet before I even entered the room, weird smell in the room. Would not recommend.

2/10

Poor

11 Nov 2025

Dana

Dirty bathroom, guest services never delivered requested towels for three days. The elevator broke down during our stay and there was no complimentary breakfast. There also wasn’t a microwave in our room and when we found one in the unfinished lobby, it was not clean. There was water damage in the bathroom, and the tv only had the basic options. Not even a smart tv for entertainment. Beware if you have a low car, the entrance has a big dip which is a negative indicator for someone with a low profile car. Lastly, the lounge chair in the room had a huge stain on the arm rest and the air conditioner/ heating and cooling unit made a lot of noise so sleep was not good

Partner

10/10

Exceptional

11 Nov 2025

JACK

See soon

10/10

Exceptional

11 Nov 2025

Roxan

Great location

4/10

Poor

10 Nov 2025

Caitlin

There was hair in the shampoo in the shower. They did not make up the bed after we asked them too. They brought us only one towel with the typical daily housekeeping.

That said, there were 2 employees who helped us get towels for the pool and get fresh towels after midnight when we found out our room had not been serviced.

Also, the hotel lobby is messy with make-shift signs and dirt on the floor from construction. It would be easy to tidy that up.

Leisure Family

10/10

Exceptional

10 Nov 2025

ryalyn

8/10

Excellent

10 Nov 2025

Brett

Staff was courteous

10/10

Exceptional

10 Nov 2025

rose

Loved it

10/10

Exceptional

09 Nov 2025

Svetlana

Staff is extremely pleasant. Thank you

10/10

Exceptional

09 Nov 2025

Louis

Very quick checkin efficient and faat

Leisure Partner

8/10

Excellent

08 Nov 2025

Angela

Breakfast was excellent, very clean inside hotel and lobby

Leisure

10/10

Exceptional

08 Nov 2025

Ayokunle

Nice

10/10

Exceptional

07 Nov 2025

JACK

Excellent hospitality

Business

6/10

Pleasant

06 Nov 2025

Brenda

Need more staff

10/10

Exceptional

06 Nov 2025

Marcelino

Good

Business Self

6/10

Pleasant

04 Nov 2025

Paul

The hotel is under renovation

Business

2/10

Poor

03 Nov 2025

Anthony

The room didn’t offer everything it said! No Robes one Bath towel and one wash cloth. Out of toilet paper only a half roll. Also place is under a lot of construction. Are patio was very tiny in the corner of the patio was 2 beer bottles and Seven doggie bags of poop. Just a Miserable time. I would think Expedia would recommend better Hotels. I would like reimbursement.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Ja'nene

Everything is good.

Partner

8/10

Excellent

01 Nov 2025

Rodrick

Clean

8/10

Excellent

01 Nov 2025

Maria

Amenities

Friends_and_family Family

8/10

Excellent

01 Nov 2025

Tiffani

Staff was amazing , hotel/rooms were nice, spacious and clean.. but construction in the courtyard was a nuisance.

Business

2/10

Poor

30 Oct 2025

Jaquarius

Poor service overall from staff and maintenance

10/10

Exceptional

30 Oct 2025

Lawrence

Nice and clean, didn’t see any creepy crawlers IYKWIM!

Business Self

8/10

Excellent

29 Oct 2025

Matthew

Staff was helpful in allowing us to do early check-in.

10/10

Exceptional

29 Oct 2025

mark

Room was huge and had everything! Ray at check in was super friendly asnd professional. Location is great. An unexpectedly pleasant stay!

Business Friends

8/10

Excellent

27 Oct 2025

Ravi

Cooperative staff at front desk

Business Self

10/10

Exceptional

27 Oct 2025

Myra

The staff was great. The property could use some renovating as the carpet and flooring had some stains and wear. However, it met our needs and the rooms were clean.

Business Family_with_children

10/10

Exceptional

27 Oct 2025

Isaiah

Everything was clean and quiet staff was very friendly

Leisure

10/10

Exceptional

27 Oct 2025

NICOLE

I almost canceled when I read the reviews and by the way, I’m a seasoned traveler – but it was too late and only for one night, so I hoped for the best. I just want to say I have no idea why this place got such terrible reviews. The property is going through some upgrading you could tell, and the staff was excellent, professional polite, and everything was very clean. The lobby area was modern, the elevator you can tell is being renovated, the hallways were clean, and my suite was very clean and the bathroom looks like it was just remodeled. Don’t let the reviews scare you.

Business_and_leisure Partner

10/10

Exceptional

26 Oct 2025

Louis

Breakfast wasn't included

10/10

Exceptional

26 Oct 2025

Ashenafi

Very good for the price

Self

8/10

Excellent

26 Oct 2025

Fior Melissa Pena

Leisure Family

10/10

Exceptional

25 Oct 2025

JACK

Very friendly and professional staff

6/10

Pleasant

24 Oct 2025

Mark

Never stopped in a more dirty hotel room.

Business

8/10

Excellent

24 Oct 2025

cory

We did not have breakfast, so I can’t speak on that. But the staff was super nice and very helpful. Room was clean.

Business Family_with_children

6/10

Pleasant

19 Oct 2025

Jesse

The carpet was very filthy. The shower head was not working properly my rating of this property is 5 out of 10 more than likely, I probably would not be returning not to mention there was construction going on, which was not inviting

Leisure Partner

4/10

Poor

19 Oct 2025

TIANNA

Hotel was fine for a weelend stay however, the cleanliness at this hotel is a real issue. Sticky elevator floors and walls, matter of fact all walls need a good scrub. Room was fine but im certain housekeeping does not thoroughly clean and they didnt show up to clean til 6pm the next day. Overall front desk was kind, free cookies is a nice touch but hotel is dated and needs deep cleaning.

Leisure Partner

6/10

Pleasant

19 Oct 2025

Leah

I wasn't given a free water bottle, no microwave in room, that was the biggest irritation, even Motel 6 has a microwave in every room! This is supposed to be one of the better hotel brands.
No soap in bathroom, first day.

10/10

Exceptional

18 Oct 2025

Zachary

Absolutely loved it, me and my boyfriend were duly pleased to stay here, and the girl named china at the front desk was so nice to us, definitely would go back, thank you ~ Zacharyelliahs

Leisure Partner

10/10

Exceptional

18 Oct 2025

konrad

Clean room, courteous staff, many screens tv in bar/lounge area to watch sports.

Leisure

10/10

Exceptional

15 Oct 2025

David

Clean room, easy check in

8/10

Excellent

14 Oct 2025

Clifford

Nice room

Partner

10/10

Exceptional

14 Oct 2025

Barbara

Lovely staff.

2/10

Poor

14 Oct 2025

Debra

This property fell far below the standards I expect from a Hilton-branded Hotel.
From the very first night, serious issues arose. The hotel itself appeared outdated and had an unpleasant odor throughout the building. When entering my room, it was immediately clear that cleanliness and upkeep were not being maintained. The bed linens and pillowcases were visibly stained, and when I requested replacements, I was simply handed clean sheets and told to change the bedding myself—something I have never been asked to do at a full-service hotel.
The bathroom was also unacceptable. The floor was cracked, there was hair on the walls, dried residue on surfaces, and the provided toiletries were completely empty. By the following day, the shower had backed up and the toilet became unusable. When I reported this to the front desk, I was told maintenance was unavailable and there were no other rooms to move me to. I made it clear I would be gone all day, giving them ample time to resolve the issue, but when I returned at midnight, the toilet was still clogged and the shower still inoperable. At that point, I had no choice but to check out a day early and secure a room at another hotel. Unfortunately, because of their policies, I was unable to receive a refund and had to absorb the full cost of this stay in addition to paying for another hotel due to their incompetence.

Leisure Self

2/10

Poor

13 Oct 2025

Latonya

My room was nice I got there had a long work week so I wanted to get away from the kids a few day. I got there got comfortable got up to use the restroom turned on the lights in the bathroom and 3 roaches crawling on my throngs on the counter and the mirror. After that I had to sleep with all the lights on because I was too scared to turn them off after that because the roaches who have started running around again. I frequent this best western and it was shocking to me to see this. So I came to rest and still couldn’t rest well a wasted trip and money. I wish I could add a photo but by the time I got my phone to take a picture they ran into cracks.

Self