Name: Four Points By Sheraton Mount Prospect O'Hare
Address: 2200 S Elmhurst Road, Mount Prospect, 60056, US

10/10

Exceptional

15 Jul 2026

Danish

Clean, friendly, close to airport. No frills but good value

2/10

Poor

20 Jun 2026

Nirmal Rajesh

I was given a smoking room despite asking for a.non smoking one. There was terrible smell of smoking and smoke detector was missing.

When I asked for a room change, that did not happen.

When I chose to leave early, they never bothered to work with me to either refund or give me Bonvoy points.

Terrible experience..

Self

2/10

Poor

20 Jun 2026

Luciano

Booked wrong date tried to cancel and refund or at least let me change the date and they wouldn’t do either

4/10

Poor

17 Jun 2026

Julie

I need an accessible room, as I am in a wheelchair, but am somewhat mobile, meaning I can use a walker to get around short distances. The bed height was a little too high, I had some difficulty getting in and out of the bed. I asked if all bed heights were the same, and they said yes they were. I didn't even try to take a shower, the hand rails did not look to be the right placement.

The desk lamp was missing a bulb, but the staff put in a new bulb while we were out.

The tv did not work, so that was disappointing.

The sidewalk ramp to the handicap parking was broken/uneven and quite a steep transition, and my wheelchair had some difficulty going up and down, could be very dangerous for others, fortunately my wheelchair has anti-roll bars.

The pool was out of order, and there looked like there was a lift so that was good, but didn't have the opportunity to check it out.

Did not try the breakfast or bar, thankfully the airport shuttle was free, and that was the main reason why we chose this hotel also the fact that it was a Sheraton brand, I had higher expectations, but won't be coming back :(

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Alyssa

Just a quick overnight to catch flight in morning. Shuttle driver was awesome, helpful and we had a great conversation. Would stay again

Family

2/10

Poor

14 Jun 2026

Tomasa

The room was clean the staff was rude you have to pay for your breakfast pool was out of order

Family_with_children

8/10

Excellent

13 Jun 2026

Tanique

The facility is very clean and staff will accommodate your every need with excellent customer service and care. Most of my experience was 5 star. The shuttle feature is awesome Jose is the best.

Family

2/10

Poor

08 Jun 2026

Richard

Their phone was not working - apparently for at least two days - and I could not reach them to get a shuttle from the airport. The ordeal took me over an hour and a half just to get to the hotel. And I could not get a hold of anyone anywhere related to four points Sheraton. The customer service was horrible.

4/10

Poor

03 Jun 2026

Carlos

It did start off well with a room upgrade so perhaps this was unlike the norm. Stayed in the hotel total of 5 nights. Requested my room to be cleaned every single day. Despite promising to clean the room, staff only did so once out of the 5 nights. Quite disappointed by this Marriott property. Seems like the place is not ran quite efficiently.

Friends

8/10

Excellent

01 Jun 2026

Chan

The pool is just for show. Everything else is decent.

Self

10/10

Exceptional

24 May 2026

Syeda Iqra

Great stay

Family_with_children

10/10

Exceptional

19 May 2026

Bruce

Our handicapped room was spacious, clean, and well-appointed. Parking is easy.

Partner

2/10

Poor

26 Apr 2026

Graciela

The pool and hot tub was under maintenance. The staff mentioned that it was posted on the website but I didn’t see anything. The blanket skirt had stains and the shower door did not close properly.

Partner

6/10

Pleasant

25 Apr 2026

Jeffery

Says there is a hot tub. Specially picked a place that had a hot tub and it was ‘down for maintenance’. No where on Expedia or their front facing website does it say that. Ice machines didn’t work.

10/10

Exceptional

31 Mar 2026

Angela

Easy parking clean room

4/10

Poor

25 Mar 2026

Brian

I was very disappointed to find out the pool and hot tub were out of service. We chose this hotel because of the pool & tub amenities.

Partner

2/10

Poor

16 Mar 2026

Deniz

I have never seen anything like this before. There were huge bugs everywhere in the room, literally the size of my head. It was completely unacceptable and honestly felt like the room should be sealed off until the issue is fixed. This is a serious hygiene problem and no guest should have to experience something like this.

6/10

Pleasant

14 Mar 2026

Nykosi

Hotel has limited hours for airport shuttle (3:30pm - 10pm) and it is first come first serve only.

2/10

Poor

11 Mar 2026

Jay

Room was fine but it clearly seems like property is out of funds !!! Last year i stayed here for 45 days it was all perfect
Now they hv changed all staff closed the pool and also doesn’t provide wifi in rooms woww !

Self

4/10

Poor

26 Feb 2026

Ujwal

Room felt neglected. Old property, smelly.
Had already paid for breakfast but front desk could not find the records.
Frugal breakfast with scarce items.

4/10

Poor

21 Feb 2026

Maria

The bed in room 309 the first one as you walk in, was terrible there was a dent/ sinkage towards the middle of the bed I was very uncomfortable, this bed has been over used and should be replaced

Friends_and_family Family

6/10

Pleasant

11 Jan 2026

Henry

The shuttle was not as advertised. When we called for a 9:40 pm pick up from the airport, they didn’t have a driver. Had to purchase a $50 uber.
It’s too bad. The property was nice

Leisure Partner

4/10

Poor

05 Jan 2026

Craig

Staff did not throw out guests that were disturbing the peace. I called the police on the same guests that had a violent man who was getting slammed against the wall and screaming two hours later.
Everyday they had limited items from their very small selections of breakfast. They never restocked anything. By the last day you basically had few choices.
They shoveled snow at 11:00 pm waking me up.
I asked for a wake up call at 3:00 AM, but they woke me up at 1:00. I was so angry I could not fall back asleep. It was a nightmare experience.
Manager lied that I had been given points for my inconvenience. I learned this upon checkout.
Hotel is not like any Sheraton I have stayed at before. Oh well. As a Sheraton member, I was shocked.

Leisure Self

8/10

Excellent

02 Nov 2025

Wenzhe

No. Smoke smell

Friends

10/10

Exceptional

15 Oct 2025

Markeeta

This hotel was so nice, very quiet clean and close to the banquet hall where we had a wedding to attend. They also had a pool, hot tub, workout room and washers, dryers. Very comfortable and satisfying.

Family

8/10

Excellent

05 Sep 2025

Verified traveler

It took exceptionally long for the hotel shuttle to arrive to pick up our family of 5 traveling with two young children. We had to keep calling the hotel for status updates. It was nearly an hour before it arrived. Be careful that you don't get on the Shiller Park Sheraton Four Points shuttle. Their driver did not state which hotel he was from. I happened to ask just before we were on our way to the wrong hotel. The Mt. Prospect staff was pleasant and the rooms were clean and comfortable.

Friends_and_family Family

6/10

Pleasant

27 Aug 2025

Tom

Two things wrong with room:

1. The deadbolt on the door would not lock.
2. I could not open the safe.

Leisure Self

10/10

Exceptional

22 Aug 2025

Aswathy

Good

6/10

Pleasant

19 Aug 2025

Elizabeth

Far from airport and very basic

Leisure Family_with_children

4/10

Poor

18 Aug 2025

Robert

Expensive. Coffee pot in room but no coffee. Bar not stocked so no standard drinks. Airport shuttle small bus and fills up and only runs every hour and 20 minutes from airport. Of full bus you have an hour wait and can be an hour wait for airport pickup. No breakfast. Rooms clean and nice.

Leisure Partner

4/10

Poor

06 Aug 2025

Jesse

Don’t stay for the pool or hot tub.

Chose the hotel for the hot tub and pool. Pool didn’t seem to be heated and was cold. Hot tub was broke and out of service. I believe the chemicals were off in the pool as well as it turned my daughter’s hair green. Put that I was staying with 2 Adults & 2 Kids. Got the king bed suite with pull out couch. Didn’t receive any extra pillows for the pull out couch.

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Paulina

Nice

10/10

Exceptional

25 Jul 2025

MOHAMMED

Great place to stay.

10/10

Exceptional

20 Jul 2025

Karen

Excellent

Leisure

6/10

Pleasant

19 Jul 2025

Juan Mario Arechar

I liked that it had a pool and gym facilities.
I didn’t like that over my four night stay my room only got cleaned once. I didn’t have towels or toilet paper and no one checked.
Hallways had blood drops and didn’t get cleaned during almost my full stay there.

Business_and_leisure Self

2/10

Poor

19 Jul 2025

charliAnne

The hotel has allowing random people off the streets. There was a lady doing drugs in the stairway. There were bugs everywhere. The ac didn’t work the staff wasn’t helpful at all.

8/10

Excellent

17 Jul 2025

Matt

The staff was incredible but the amenities not so much. The rooms & hallways smelt like people were regularly smoking, no hot water in one of the rooms and unfortunately the hot tub was also out of order which is more understandable but still disappointing.

8/10

Excellent

16 Jul 2025

James J

Continental breakfast was very limited

Leisure Family

4/10

Poor

27 Jun 2025

Paulens

Didn’t serve free breakfast

Friends

6/10

Pleasant

26 Jun 2025

Rondell

I checked in around 12 noon (thankfully they let me check in early) the only issue I had is two more people got assigned my room and came to door with card. Luckily, I had engaged the safety latch, but none the less. I think it was an honest mistake, but still.

Business Self

10/10

Exceptional

20 Jun 2025

Mark

Definitely needs some updating, but otherwise a good property. Room was decently clean. Front desk staff were good and friendly. Overall decent for the price and location relative to O'Hare.

Leisure Family

2/10

Poor

18 Jun 2025

Slime

No microwave in the rooms and no free breakfast

Leisure Friends

8/10

Excellent

25 May 2025

Hicham

Very good

10/10

Exceptional

20 May 2025

Kristen

I liked the decor and thought the hotel had a cozy feel to it. The pool/jacuzzi area was quite nice. The only thing I didn’t care for was the shower in the room and I thought the shades didn’t work very well and didn’t keep all the light out in the a.m..

Business Family

10/10

Exceptional

10 May 2025

Jer

It was very clean and affordable

Leisure Partner

10/10

Exceptional

08 May 2025

Rhonda

Excellent service, able to answer our questions.
Clean, comfortable room.

Leisure Family

4/10

Poor

05 May 2025

myranda

We ended up getting 4 different rooms
room one the ac didn’t work so at like 1 am we are moving all the luggage to room 2 where it’s only one bed and it was supposed to be 2 beds room 3 was not even clean the bed sheets where not even in the bed and the room was dirty and buy the the time of getting all this stuff fixed it was 3 am when we got to lay down and they didn’t even offer a discount or free credit for the next stay so it was a little bit frustrating

Friends_and_family Friends

2/10

Poor

27 Apr 2025

Jorge

Terrible hotel to stay

1 room the tv didn’t work, the second room the heater doesn’t work. The pool and hot tub, the water is ice cold. Do not recommend this location at all. We waited an hour for the manager to come upstairs to try a different remote. Every time I called he would say, I’m going. Waited another hour for them to get us a 3rd room by then, we left. 2 hours wasted on trying to get a room a that works.

Partner

2/10

Poor

19 Apr 2025

Adil

Rude staff

4/10

Poor

13 Apr 2025

Lawrence

Staff was great, however the rooms need better lighting in the bathroom. Pillows were small, lamps made buzzing noise.

Leisure Family

4/10

Poor

13 Apr 2025

Heidi

Hot tub not hot enough. No towels for rooms or pool. Breakfast options not worth $15 per person. No coffee one morning. No French vanilla creamer. Lacked basic hotel necessities.

Business Partner

10/10

Exceptional

11 Apr 2025

Corinne

The pool and hot tub were perfect! Hotel was clean and staff was friendly. We did walk across the street to Wonton to eat dinner and it was fantastic with huge portions. Shuttle runs every hour on the hour.

Leisure Family

10/10

Exceptional

09 Apr 2025

Ramshid

Good

2/10

Poor

08 Apr 2025

Verified traveler

I had called the hotel when I booked my room notifying them I would be in the next morning early in the morning and rather than booking for that day I would book the day before so I could check in and not have to wait to check early. When I got to the hotel the gentlemen was rude and passive aggressive saying why would I book a day before and I explained the reason and said my room was cancelled I explained I had already paid a month in advance. He said well I still don’t see why you would do that. I was upset and it was clear that the other front Desk workers where uncomfortable with saying or offing me any help he was intimidating and rude. Never offering me another room. I book another room in a different place and left ñ.

Business Self

10/10

Exceptional

04 Apr 2025

Alexander

Nice

4/10

Poor

23 Mar 2025

Mercedes

The pool was ice cold and there were no pool towels even after asking twice for them. The cleaniliness of the place needs work. Hair in the bathtub. The man that checked us in needs to work on customer service

Friends_and_family Family

8/10

Excellent

23 Mar 2025

niklas

I called for a late check out and then was woken up by room service at 11am.

8/10

Excellent

23 Mar 2025

MARIA

Good area and convenience

2/10

Poor

20 Mar 2025

Aryauna

bleh

2/10

Poor

16 Mar 2025

JiaLiang

Tried to deny us check in

10/10

Exceptional

11 Mar 2025

Rebecca

Staff was friendly, there were no hassles, andbthe property was nice and clean.

Leisure Partner

8/10

Excellent

18 Feb 2025

Ron

It was quiet and clean. Tired if paying for parking. This should be illegal. Like ALL hotels, the pillows SUCK. Biy some real pillows

Business Self

10/10

Exceptional

16 Feb 2025

Carmen

The hotel had a nice calming and relaxing aroma, the minute we walked into the hotel and coming out of our room. Kids enjoyed the pool (not heated, as I like to stay where there is a heated pool, but the pool room was nice and warm) while I enjoyed the Jacuzzi.
Comfortable beds.

Leisure Family_with_children

10/10

Exceptional

09 Feb 2025

Erkan

Nice cozy place

Leisure Self

10/10

Exceptional

25 Dec 2024

Mohd Farhaan Khadar

Good

2/10

Poor

22 Dec 2024

Kymberly

Worst stay

When we checked in the hotel, the lady at the front desk lacked customer service. She was staring at me and said okay, pay. I said you didn’t say anything I’m standing here. She was checking her phone notifications in the middle of checking us in. That’s probably the reason she gave us room keys that did not work and to a room that was filthy and yet to be cleaned. I believe the manager of housekeeping is the one who helped us and called the front desk to explain the error. She had to ask her multiple times did she make a mistake. She sent us back down and she gave us another room that had a broken door lock, broken bathroom lock, and multiple issues. The day we were checking out the man at the front desk asked another customer did they have a floor preference, which we weren’t asked that. We didn’t receive a smile, a hello, or anything.

Friends_and_family Family

4/10

Poor

12 Dec 2024

David

Very Limited Amenities, cold unfriendly staff, small room, supplies were not replenished daily. Not accommodating and not a place to stay for more than one night.

Business_and_leisure Partner

2/10

Poor

19 Nov 2024

Camilo

On Sunday I asked 3 times for a new pillow and on Monday I asked 2 times a new pillow and I never received it. Bathroom disgusting. I need that the hotel return my money. I didn’t rest because they never brought me a new pillow. The phone at room doesn’t work. I had to walk to the lobby to ask the pillow and they made fun of me. This morning I talked with the receptionist and he committed to give me a points but I don’t know how it works

Business Self

8/10

Excellent

10 Nov 2024

Meghan

It was real quit and cleaned only thing was the website said pool was open but it was not when we stayed but the from desk did give us a free meal ticket but she had a group of 3 kids and two adults over all it was nice

Leisure Family_with_children

2/10

Poor

24 Oct 2024

Hayley

Worst hotel, save your money and stay elsewhere

Honestly this was the worst hotel I have ever been to, and for the price they are charging they should be ashamed. It should have been a sign not to check in when the front desk's credit card machines weren't working. The first room we were put into had a funky smell of mold and something else awful, and the maintenance had left an air purifier in the room that looked like it was from the 50s. The shower was literally a hole on the floor with a curtain and some sort of solo wooden bench. After going to the front desk to complain, I was given a second room with two beds. It still smelled but not as bad. The room did not appear to be fully cleaned and the bathroom had a used soap bar in the shower. The toilet rocked when you used it, and the shower knob fell off when you grabbed it. The worst part however was when we found someones cockring in one of the two beds. Needless to say we ended up leaving early the next morning. This hotel was on par with what I would expect from a sleazy $50 motel, not a $150 hotel. Do yourself a favor and AVOID this place.

Friends_and_family Family

4/10

Poor

23 Oct 2024

Bethany

The staff was very friendly, and my room was a pretty average room. It was clean, but it seemed like the room had previous water damage or something and there were a couple of holes in the walls. My friends, on the other hand, had a nightmare room twice in a row. We all checked out early to stay at a different hotel. So I would say this hotel is hit or miss.

Leisure Friends

4/10

Poor

22 Oct 2024

Joseph

Advertised as airport hotel with airport shuttle service yet only has one airport run per hour. It’s a bit dingy for the amount of money paid for one night. I’d only recommend it if all the other airport hotels are fully booked.

Leisure Family

10/10

Exceptional

21 Oct 2024

Maria

Room was nice and clean.

10/10

Exceptional

16 Oct 2024

Geoffrey

Close to my work, convenient to the airport, rooms are great and staff are very friendly.

Business Self

8/10

Excellent

10 Oct 2024

Kevin

Handy hotel for overnight stay. Not much to do but good bus service for my needs.

Bit pricey taxi but not excessive cost.

Would recommend

Self

10/10

Exceptional

07 Oct 2024

William

La limpiesa y esta muy tranquilo

Business_and_leisure Family

6/10

Pleasant

15 Sep 2024

Dennis

The property needs updating. The outside grounds had weeds and looked not maintained well. The staff was limited. The carpet was sticky. The beds were comfortable and so were the pillows. It was ok. We just slept there.

2/10

Poor

07 Sep 2024

Donald

Went to use the hot tub after check in and the water was warm at best. Told front desk about it and got up this morning to find the hot tub was now cold. I specifically only book hotels that have spas and was very disappointed to not be able to use it even once.

There was 1/5 of a roll of toilette paper and no spare for the stay.

Went to shower and the body wash was totally empty. Told front desk and it has been 45mins and still no soap.

Would not recommend and will never stay here again.

Leisure

2/10

Poor

01 Sep 2024

Jacqueline

Me and another member of my party were overcharged for drinks from the bar and gift shop.
The only drinking vessels in the room were two paper coffee cups, so nothing for water or teeth cleaning.
When I went to use the bathmat it was already wet.
There was cold pizza in the fridge.
We phoned for the airport shuttle,waited 20mins,got on the shuttle,on arrival at four points we were told we’d gone to the wrong four points,the staff there were extremely unhelpful,we ended up getting a taxi for 40 dollars

Leisure Family

6/10

Pleasant

20 Aug 2024

James

When I checked in there was a whole bunch of old food in the fridge and I was taking a shower this morning and there was someone's hair in the shower very disgusting

Leisure Friends

10/10

Exceptional

13 Aug 2024

Nicole

Quiet and affordable, good location.

6/10

Pleasant

12 Aug 2024

Verified traveler

Room was nice and clean. We checked in late after a concert so our original booking wasn’t available and we were “upgraded” to a bed and a couch instead of 2 beds. I didn’t really care because I could sleep on a couch for two nights, and it was our fault for not checking in sooner. But staff was negligent when checking out. I asked a staff member standing behind the front desk if I needed to notify front desk and he said yes, then proceeded to call someone else’s name and not help us. We waited ten-ish minutes for a lady to come out and take our cards. She only asked for our room # and said we were good to go. Wish we could’ve just left, but I was worried when the other staff member told us we have to tell the front desk. Wasted 10 minutes but otherwise it was alright.

Friends_and_family Friends

8/10

Excellent

12 Aug 2024

Samuel

The hotel itself was very clean, but the landscaping looked rough. Don't let the cover fool you. It is worth the stay for sure. The area around was safe and not very busy.

Leisure Self

8/10

Excellent

10 Aug 2024

Elaine

Room was very clean, complementary water

Leisure Family

10/10

Exceptional

05 Aug 2024

Geydi

Loved it. Everyone was so nice. I would definitely stay there again.

Leisure Family

4/10

Poor

04 Aug 2024

Krishna

Rude customer service, not accommodating.

Leisure Family

6/10

Pleasant

04 Aug 2024

Alexandria

The room wasn't clean when I got there

Family

10/10

Exceptional

22 Jul 2024

Joe

the shuttle service was great. close to the airport and staff was friendly.

10/10

Exceptional

19 Jul 2024

darlene

It was excellent, nice staff. Bar options. Transportation to and from the airport was the easiest and driver was very nice.

Leisure Family_with_children

2/10

Poor

19 Jul 2024

Kipp

Never again

First, we reserved a room with 2 beds. They gave us a room with 1 bed with pull out couch. I ended up covered in bed bug bites. Line at front desk check-in was very slow. Small shuttle (only took 9 people, hourly, 1st come 1st served). Avoid this hitel/Stay elsewhere!

Business

10/10

Exceptional

24 Jun 2024

Roberto

Good to spend the night and take an airplane next day, 15 min no traffic to O’Hare.

8/10

Excellent

24 Jun 2024

Makayla

The hot tub, and pool were amazing! Very relaxing. The staff were very friendly. The bed was to doe for it was very comfortable, you kind of subk into it. The only down fall to the hotel is the wayer pressure/ heat in the showers. It took nearly 20 MINUTES to get HOT and the pressure sucked. The shower felt like a hose with a kink. Besides that it was great!

Leisure Friends

10/10

Exceptional

24 Jun 2024

Danielle

was very close to a lot of the places we wanted to go to.

Leisure Friends

10/10

Exceptional

23 Jun 2024

Jeff

Clean and staff was friendly. They put coffee out in the morning but it was already put away when we checked out at 10:30. It would be nice if it stayed out until at least check out.

Leisure Family

2/10

Poor

22 Jun 2024

Verified traveler

Very poor experience

The first room that we were given was freezing with no thermostat to regulate the temperature. The second room we were given the tv did not work, they said they would fix it while we were out the next day and they did not. No one picked up or replaced clean towels, we had to ask for fresh ones. The manager was supposed to call me back to make it right, and never did, and hasn't been available when I've reached out.

Friends_and_family Family

10/10

Exceptional

16 Jun 2024

Tannisha

It was a lovely place to stay

Leisure Friends

2/10

Poor

16 Jun 2024

Diane

We didn’t stay there and decided to leave the room we got was used and not cleaned before - bef sheet, water bottle on the floor… staff was badly managing the situation. On Expedia amenities included crib werheas in reality they didn’t have.
Restaurant with no license so no food …

4/10

Poor

14 Jun 2024

Isabel

Images of the property online were misleading.

Leisure Family

10/10

Exceptional

10 Jun 2024

John

I made an error re arrival date and Hotel.com was very accommodating and fixed the problem.
The hotel was close to the event we were attending and was very clean. We were given keys to a room that had not been cleaned and we were given another that was a junior suite. Well done Four Points

Partner

6/10

Pleasant

08 Jun 2024

Maureen

room needed attention to tile,door handles
food service unavailable

Just okey for rate charged.

Leisure Partner