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Best Western Des Plaines Inn

Chicago - IL · United States

1231 Lee StreetView location

7.6/10Very good1,000 Reviews
Cleanliness7.6/107.6
Service7.4/107.4
Comfort7.2/107.2
Condition7.0/107.0
Amenities7.0/107.0
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  • Business hotels
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Des Plaines Inn

Welcome! Our dedicated staff is ready to greet you at our thoroughly sanitized hotel near O'Hare Airport. We offer the convenience of an airport location while remaining close to top attractions such as Rivers Casino and Allstate Arena.

The Rosemont Convention Center is also a short drive away, making our hotel ideal for both business and leisure travelers. We're conveniently located near the Metra Station in a quiet neighborhood, offering easy access to public transportation and the best of city and suburban living.

Enjoy amenities such as a microwave and refrigerator in every room, a relaxing indoor pool, free parking, spacious guest suites, and over 80 cable channels.

Our 100% smoke-free hotel also provides a complimentary full breakfast featuring a waffle station, fresh fruit and pastries, a wide selection of cereal and yogurt, and 100% Arabica coffee and juices. Explore nearby dining, shopping, and entertainment options just minutes from downtown Des Plaines.

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Whether you're here for business, leisure, or visiting loved ones, our hotel is committed to your comfort. We frequently host guests affiliated with Honeywell/UOP, United Airlines, and local industries. Please note: A $100 refundable deposit is required at check-in.

When you stay at Best Western Des Plaines/O’Hare in Des Plaines, you'll be near the airport, a 4-minute drive from Allstate Arena and 8 minutes from Donald E. Stephens Convention Center. This hotel is 10.2 mi (16.4 km) from Woodfield Mall and 12.1 mi (19.4 km) from Northwestern University.

Make yourself at home in one of the 50 guestrooms featuring refrigerators and microwaves. LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers.

Conveniences include safes and coffee/tea makers, as well as phones with free local calls. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Breakage deposit: USD 100.00 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    18
  • Optional fees
    • Late check-out fee: USD 50.00 (subject to availability)
    • Rollaway bed fee: USD 10.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    Bosnian

    English

    Spanish

    Serbian

Nearby attractions

Lake Park 2.1 km / 1.3 mi
Allstate Arena 3.5 km / 2.2 mi
Advocate Lutheran General Hospital 4.9 km / 3 mi
Rivers Casino 5.5 km / 3.4 mi
Golf Mill Shopping Center 7.2 km / 4.5 mi
Donald E. Stephens Convention Center 7.7 km / 4.8 mi
Rosemont Theatre 8 km / 5 mi
Randhurst Village 8.1 km / 5 mi
Sugar Factory Chicago-Rosemont 8.4 km / 5.2 mi
Parkway Bank Park Entertainment District 8.4 km / 5.2 mi
Fashion Outlets of Chicago 9.1 km / 5.6 mi
The Dome at the Parkway Bank Sports Complex 9.4 km / 5.8 mi
Prospect Heights City Hall 9.6 km / 6 mi
River Trail Nature Center 10.2 km / 6.4 mi
Metropolis Performing Arts Center 10.9 km / 6.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2001
  • Year of most recent renovation: 2001
  • Total number of rooms: 50
  • Number of floors (main building): 3
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • City centre
  • Nearest Bus / Metro Stop
  • Airport
Show 39 more facilities & services
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Secure parking
  • Airport ShuttleExtra charge
  • Room service
  • Laundry serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safeExtra charge
  • Cloakroom
  • Lift accessExtra charge
  • Newspaper stand
  • GymExtra charge
  • Newspapers
  • Luggage room
  • Restaurant
  • Smoking areaExtra charge
  • Highchairs
  • Breakfast room
  • Conference room
  • Meeting room: 1
  • Printer
  • PhotocopierExtra charge
  • Business centre
  • Fax
  • Indoor freshwater pool
  • Indoor heated pool: 1
  • TV lounge
  • Spa centreExtra charge
  • Breakfast
  • Continental breakfast
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Best Western Des Plaines Inn

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Best Western Des Plaines Inn

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG-6
    DOUBLE KING SIZE BEDPhoto unavailable4 photos

    Best Western Des Plaines Inn

    DOUBLE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-6

    Room amenities

    • Desk
    • Cable TV
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Centrally regulated air conditioning
    • Ironing set
    • Microwave
    • Fridge
    • Internet access
    • Direct dial telephone
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 28 m²ROO.ST
    Room STANDARDPhoto unavailable1 photo

    Best Western Des Plaines Inn

    Room STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Alarm clock
    • Hairdryer
    • Direct dial telephone
    • Internet access
    • Fridge
    • Microwave
    • Ironing set
    • Centrally regulated air conditioning
    • Wheelchair-accessible
    • Wake-up service
    • Desk
    • Cable TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 28 m²DBL.2Q-2
    DOUBLE TWO QUEEN BEDSPhoto unavailable4 photos

    Best Western Des Plaines Inn

    DOUBLE TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-2

    Room amenities

    • Cable TV
    • Desk
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Internet access
    • Fridge
    • Microwave
    • Ironing set
    • Centrally regulated air conditioning
    • Hairdryer
    • Direct dial telephone

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Best Western Des Plaines Inn

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 28 m²DBL.H6-1
    DOUBLE AccessiblePhoto unavailable4 photos

    Best Western Des Plaines Inn

    DOUBLE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Room amenities

    • Microwave
    • Cable TV
    • Desk
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Centrally regulated air conditioning
    • Ironing set
    • Fridge
    • Internet access
    • Direct dial telephone
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Best Western Des Plaines Inn

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Best Western Des Plaines Inn

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Best Western Des Plaines Inn

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG-7
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Best Western Des Plaines Inn

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-7

    Room amenities

    • Hairdryer
    • Direct dial telephone
    • Internet access
    • Fridge
    • Microwave
    • Ironing set
    • Centrally regulated air conditioning
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Cable TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Best Western Des Plaines Inn

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG-8
    DOUBLE KING SIZE BEDPhoto unavailable4 photos

    Best Western Des Plaines Inn

    DOUBLE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-8

    Room amenities

    • Microwave
    • Desk
    • Alarm clock
    • Cable TV
    • Wake-up service
    • Wi-fi
    • Centrally regulated air conditioning
    • Ironing set
    • Hairdryer
    • Direct dial telephone
    • Internet access
    • Fridge

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Best Western Des Plaines Inn

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin AccessibleDouble or Twin • AccessibleDBT.H6

    Photos are not available for this room type.

    Best Western Des Plaines Inn

    Double or Twin Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accessible KING SIZE BEDDouble or Twin • Accessible KING SIZE BEDDBT.H6-KG

    Photos are not available for this room type.

    Best Western Des Plaines Inn

    Double or Twin Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE AccessibleSINGLE • AccessibleSGL.H6

    Photos are not available for this room type.

    Best Western Des Plaines Inn

    SINGLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Des Plaines Inn

7.6
Very good
1,000 Reviews
Cleanliness
7.6 /10
Service
7.4 /10
Comfort
7.2 /10
Condition
7.0 /10
Amenities
7.0 /10
100 reviews shown
10/10
Exceptional
31 Jul 2026
MD ZULFIKAR
Excellent place to stay, all the way.
10/10
Exceptional
29 Jul 2026
Mariela
For a 1 night stay, it was nice and the breakfast was fair for the price!
4/10
Poor
26 Jul 2026
Thomas
Some of the staff were outright rude.
8/10
Excellent
25 Jul 2026
Kirk
X
6/10
Pleasant
23 Jul 2026
Quinn
This hotel suffers from the same problem as every other hotel— you’re sharing it with other people. The rooms are okay for the price I guess, but because of the way this place was built you hear foot traffic way too much. And if those people have heavy feet it’s really loud and annoying.
10/10
Exceptional
19 Jul 2026
John
Everything and everyone
Self
8/10
Excellent
13 Jul 2026
Charles
Parking was easy rooms clean ding area very good
Self
6/10
Pleasant
08 Jul 2026
Steven
I had to wait on staff to come check me in. Then the TV was stuck on one channel and the person there was not helpful. There was mold in the sink drain and trash in the parking lot. It seems to need staff who care a little more.
Friends_and_family Family
10/10
Exceptional
08 Jul 2026
Alan
Nice motel, would stay there again.
Self
4/10
Poor
05 Jul 2026
Norman
Advertised pool and Hot Tub. Both empty for a long time. Have stayed at 3 Best Western hotels in the last month. Will not stay again. List in room said it has 24 hours airport shuttle. False. Told they haven't since COVID. Moldy oranges in fruit basket. Scrambled eggs had a green slime and Luke warm. Took 8 minutes to get a Luke warm shower water.
Partner
8/10
Excellent
29 Jun 2026
Rufus
The place is very quiet and the staff are welcoming
Self
2/10
Poor
27 Jun 2026
Tejaskumar
We stayed for 4 nights, they not cleaned room for 3 nights.
Business
10/10
Exceptional
25 Jun 2026
Sergei
This place is the best value, as far as hotels go in Des Plaines. There is nothing I would criticize about it. I visit the area two-three times a year and most often stay there (unless the room prices at the nearby higher ranking places are similar).
Business
2/10
Poor
17 Jun 2026
Batricia
The staff is not friendly going to my room it was very dirty - floors was filthy
bugs in the bed
hair in the shower and bed .
Go down stairs there where we're others complaining about the same in there room how dirty it was and wanted clean rooms
Partner
10/10
Exceptional
16 Jun 2026
Lindsey
It was very clean! Staff was helpful on multiple occasions! There were real eggs for breakfast too! No frills, but very clean and comfortable. I would stay here again.
Friends_and_family Family
10/10
Exceptional
15 Jun 2026
Nanci
Great service definitely will stay here agian
Self
6/10
Pleasant
14 Jun 2026
Larry
There was ants in the room by both lamps
Friends_and_family Family
6/10
Pleasant
05 Jun 2026
Glenda
Tiene tiendas cerca , las instalaciones están limpias el personal es amable
Family
8/10
Excellent
04 Jun 2026
Fesnine
It was good
Family_with_children
10/10
Exceptional
03 Jun 2026
Deneen
Room was very spacious it was clean only thing that I recommend is maybe a sofa in the room as well it was a lot of space and would have been nice to be able to just sit on a couch instead of a chair that didn't recline but other than that it was a really really nice room. I would stay there again
Self
6/10
Pleasant
03 Jun 2026
Eliuth Aaron
Si la personas fueron amables
Family
6/10
Pleasant
02 Jun 2026
Dennis
I stayed 6 nights. The bed was never changed or made up during that time. (although it was comfortable). I had to request trash removal and clean towels daily. Desk staff was not helpful - when asked about clean towels staff said housekeeping had left for the day. Improvement is needed.
10/10
Exceptional
01 Jun 2026
Rebecca
Clean room , and hot tub in the room was the bomb, staff very friendly. I would go back .
Self
8/10
Excellent
31 May 2026
Amy
My husband and I stayed one night here so we could attend a concert at the Allstate Arena. The women’s restroom on the first floor of the lobby area was out of order and the breakfast was good. The ice machine on the 3rd floor didn’t work at all so we couldn’t get ice for our room. We would stay again if we had too.
Partner
2/10
Poor
27 May 2026
MARIA
They authorized changing my stay dates at no extra charge, and when I arrived they had no rooms available. They promised me a full refund, which was never approved.
Family
2/10
Poor
25 May 2026
joseph
Just terrible
10/10
Exceptional
25 May 2026
Daniela
Really good amenities with really good service, the housekeeping was top tier, will definitely book again
Partner
4/10
Poor
12 May 2026
Zeeshan
A
8/10
Excellent
11 May 2026
Vikas
Property was nice clean.
Family_with_children
4/10
Poor
06 May 2026
Pim
The hotel has changed our room without informing us. We found out on our arrival and that caused us unable to check in. We stay at the front desk, trying to figure things out for about an hour. The front desk lady, called Srivya, was very extremely unprofessional and useless. She left us while we’re all in the middle of this situation just because she needed to clock out on time. And of course, another waiting game until a new staff showed up and helped us checked in. None of this issue was from us. It is from the hotel changing our room type and didn’t override the price with Expedia that caused us a massive hassle. Srivya needs a lot more training if she remains as a front desk. Not only she cannot help customers solving problems, but also leave customers in the middle of situations and go home. I recommend the hotel to really consider about this situation and train your staff better. Highly not recommend. Truly disappointed and will never recommend anyone to stay here at all.
Family
10/10
Exceptional
05 May 2026
June
Large clean room, amenities were included. Good breakfast. Highly recommended
4/10
Poor
04 May 2026
Mauricio
The pool is closed. Then there was a fire alarm pulled at night.
Friends_and_family Friends
10/10
Exceptional
04 May 2026
DEEPAK
Good
8/10
Excellent
03 May 2026
Barbara
Breakfast was good. Free parking!
Friends_and_family Family
2/10
Poor
03 May 2026
Mohand
Front desk people was rude , they charge me deposit double , they don’t help you with anything , was really bad experience , room is not how show on picture when you book it
Family
8/10
Excellent
02 May 2026
Nick
Check out was a little strange. I've never experienced something like this which is the reason I struggle in life. I have a mental disability which means I don't comprehend a lot of skills or the lack of compassion for one another in life. I over slept due to my insomnia so I go to sleep when I pass out. I was behind on checking out.Also waiting on a friend to deposit money owed to me. I was going to extend and since it was coming down to the wire I stressed out. At 11:00am House Keeping came to the door and I politely let her know I might extend. The the phone rang and I was asked to check out and I had to beg for a late checkout which I was blantely told \"No\". So I explained I would be down in 15 minutes. It took longer but I was packing up my stuff.i was then called again in the room where the agent was telling me I HAD to get out of the room. Which I asked if I could extend and again was told that I needed to do that that second that we were speaking as the agent continued to belittle me for not being out by 11. I was in the hotel industry all my life and never would have approached a gues of the hotel that way. When I got down she had called the police because of whatever reason and I was sitting in the lobby when the police showed up. When employees lie like she must have o have them show up. That is a huge disheartening to your guests as well as her being an employee. She then apologized for delaying the check out. She then gave me my full deposit and I left. That was
Self
8/10
Excellent
29 Apr 2026
Brandon
A few complaints I have are the elevator was down for a bit. We were placed on the 3rd floor and the stairs were a little rough either way my wife having an injured ankle. We had a hard time turning the tv on as silly as it sounds. Called front desk twice and it seemed like they were in a rush to get off the phone and hung up quickly twice. We didn’t realize you had to actually turn the TV on at the TV itself and not with the remote/xfinity. Took us a while but we figured it out. Maybe a note for next customers would help? Breakfast overall was good. However, the waffle mix was out and the lady running it didn’t seem to be too attentive to want to check or fill it. She seemed like she didn’t want to be there and could tell.

Overall, the room was very clean and the stay was good. If the staff would just fix up on the things I listed above there is no reason this place wouldn’t get 5 Star ratings everytime.
Friends_and_family Family
10/10
Exceptional
28 Apr 2026
Ben Abbas
The water was cold I couldn’t take a shower
Friends
2/10
Poor
28 Apr 2026
Stefan
The manager S is an absolute disaster to deal with. I made a reservation in advance over the phone and received no confirmations even after calling back numerous times to which I got no response or call backs. I arrived at property hoping I had a reservation and luckily I did. The room had barely enough hot water, having to wait 10min for it to warm up, and there was an insect in my room. Breakfast was minimal as usual.
8/10
Excellent
24 Apr 2026
Kin
A nice and basic hotel near Chicago Ohare. The continental breakfast was very good included waffle making station. The room was clean and bright. The parking was safe and complimentary. We arrived in Chicago one day early and could not add an extra day to our existing reservation at another hotel. We were glad to find this Best Western that fitted our need, reasonable rate and with complimentary parking.
Family
10/10
Exceptional
22 Apr 2026
Gerrald
The breakfast was very good
10/10
Exceptional
19 Apr 2026
Sameera Chandra
Kid friendly property
Family_with_children
8/10
Excellent
16 Apr 2026
Brandon
Bed was comfortable good hot water and pressure. Plenty of parking. Breakfast was good. I needed to print something but the business center computer wasn’t working other than that. Everything was great.
10/10
Exceptional
12 Apr 2026
Rashaad
Very comfortable stay!
Self
10/10
Exceptional
02 Apr 2026
George E
Breakfast menu was fresh and excellent choice of foods. Staff was friendly and helpful. Parking was good.
Friends_and_family Family
6/10
Pleasant
25 Mar 2026
margarita
The room had a smell and the staff at front desk was very cold, the outside of the place was like going to a cheap dirty hotel for working girls if you know what I mean.
Business
10/10
Exceptional
24 Mar 2026
Derrick
Great value. Room was clean, breakfast was good.
Self
10/10
Exceptional
23 Mar 2026
Sady
Very nice location! Clean and nice staff!
Friends
4/10
Poor
17 Mar 2026
ADRIAN
If you like to be treated like trash, go there. The kitchen ladies (both of them), and the white lady at front desk will make sure you despite the place. Everything worked in the room but what’s the point, if the front desk people will treat you with no kindness whatsoever. They don’t have to smile, but at least they should be told not to gripe out the clients with a mean face and attitude. The only nice people are housekeepers and maintenance. Breakfast is the most horrible breakfast you could imagine. Imagine the least quality breakfast you’ve had and this is it.
Family_with_children
2/10
Poor
14 Mar 2026
Adrian
Toilet not working, ripped curtains, hair in the shower
10/10
Exceptional
13 Mar 2026
Tracy
Yes it was lovely experience
10/10
Exceptional
11 Mar 2026
Briana
I saw some bad reviews but it was nothing like they said it was amazing no bugs no smell of smoke the only problem is it say we would have a hot tub but we didn’t but it’s okay because they have a pool!
Friends
10/10
Exceptional
10 Mar 2026
Victoria
Nice place to stay.
Family
4/10
Poor
06 Mar 2026
Sheri
This is pretty run down for a Best Western. We were surprised actually! Its too dirty for my liking and quite noisy with the train track. Beware…website says theres airport shuttle but no. That service ended 4 yrs ago apparently.
Friends
6/10
Pleasant
05 Mar 2026
Saqib
Okay
Partner
2/10
Poor
05 Mar 2026
Roxanne
The hotel is plain Jane and no frills, but the room was nice enough and clean. The bed was comfy. The breakfast area was also nice and clean and the food was basic but good. However, we had a room with a hot tub, which was really nice until we turned the Jets on and all kinds of black nastiness came out. I requested a partial refund for the additional charge for the hot tub but the manager was very discourteous and difficult about the whole thing. I am more upset about how my husband I were treated by the manager than anything else.
Partner
10/10
Exceptional
01 Mar 2026
Martin
Great breakfast and everything was clean and fresh
Friends_and_family Friends
10/10
Exceptional
27 Feb 2026
Manuel
Excellent service!
6/10
Pleasant
22 Feb 2026
Cory
The room was ok, a little outdated for the price.
No working pool, the breakfast was pretty good.but as soon as the check out day arrives they instantly lock the room key ..way before the checkout time.
Partner
2/10
Poor
19 Feb 2026
Farzana
Very old property
Family
6/10
Pleasant
06 Feb 2026
Tina
Was great price!
8/10
Excellent
05 Feb 2026
Cesar
Was good
Self
8/10
Excellent
03 Feb 2026
Carrie
No, not spotless.

Staff could of answered phone when I called down 2x instead of me going to lobby.
Tv had no instructions for entering 3 buttons to turn on.
Also greeted in a coat, no nametag??
Possibly lives in back?
8/10
Excellent
01 Feb 2026
Tracy
Everything
8/10
Excellent
31 Jan 2026
Angela
Clean room
Leisure Family
8/10
Excellent
30 Jan 2026
Elizabeth
Room was clean and spacious. When we arrived the heat was not on, so it was a bit chilly. The shower was nice and hot, bed comfortable. However, the walls are paper thin and you hear everything.
Partner
8/10
Excellent
27 Jan 2026
Dominique
I would give it 4.5 stars! It wasn’t the most luxurious hotel but the staff were very friendly and even accommodated us early as we had to crash there through the recent snow storm. The room was clean and comfortable enough, though the bedding was a little on the rougher side (but I have sensory issues so that may not be the case for you!) otherwise it was a pretty comfortable stay and I could see us crashing there again as it’s also very close to the airport. And pricing wasn’t bad at all, even with it being last minute.
Leisure Family
8/10
Excellent
26 Jan 2026
Esteban
We arrived 10am at the hotel since our flight got canceled. Given that the check in is at 2pm, the room was not available, however the girl at the front desk was super helpful to ask the cleaning service to deliver a room earlier for us. So they did after only 30min. She went above a beyond! Our familiy really appreciated that gesture. Im sorry I didnt get her name but please make sure to prise that on my behalf.
Leisure Family
2/10
Poor
26 Jan 2026
Marlee
It was very cold there I was very disappointed
Business_and_leisure Family
2/10
Poor
25 Jan 2026
Ahmet
They didnt give me a bathtub room and front dest tell
Me you have to pay us more money I said I book it my room with expedia you should talk with them she tell me you have to call Expadia I said no because is not my problem how much expadia pays you guys and we call the police and police came when I check in they still didnt give me a bathtub and they didnt give me $100 deposit cash after check out
Business Self
6/10
Pleasant
22 Jan 2026
Ryan
Was fine for the night room was clean and bed comfy. Only complaint is the tv was stuck on one channel , other than th👍👍
Leisure Family_with_children
10/10
Exceptional
17 Jan 2026
Martin
New beds, freshly painted, nice and clean. I've been here before and I would go back. They need to get the pool refinished before spring.
Friends_and_family Friends
10/10
Exceptional
12 Jan 2026
Jen
Great stay.
Family
10/10
Exceptional
07 Jan 2026
Earnest
The room was great. Clean, warm, comfortable and the shower was AMAZING!!
Leisure Self
6/10
Pleasant
05 Jan 2026
Audrey
There were limited breakfast options for gluten free and not many appetizing fresh options. Staff were friendly.

The hotel lobby smells like smoke and so did most of the hotel. My room smelled like smoke most of the night. Additionally, the fridge did not work and there was hair and dirt in the bathroom.

Parking was limited and was ok. Signs everywhere that parking was at your own risk was odd and felt unsafe.
Business
10/10
Exceptional
01 Jan 2026
Stefan
Perfect !Except the pool ( it was closed for maintenance) everything was good.
Leisure Self
6/10
Pleasant
22 Dec 2025
Angela
Clean,
10/10
Exceptional
22 Dec 2025
William
Every thing was perfect
Leisure Partner
10/10
Exceptional
13 Dec 2025
Brigitte
Courteous staff
10/10
Exceptional
13 Dec 2025
Brigitte
Room was very clean
10/10
Exceptional
13 Dec 2025
Brigitte
Very satisfying stay
10/10
Exceptional
12 Dec 2025
Jin
Good
2/10
Poor
10 Dec 2025
Sherelle
My keycard Didn’t let me in on the back I had to walk all the way around to the front it was snowing really bad
10/10
Exceptional
05 Dec 2025
Martin
Great breakfast, clean room, parking, going back next month
Friends_and_family Friends
4/10
Poor
02 Dec 2025
Tom
The hotel has a rundown feel and look. The elevator made banging noises that were concerning. The pool was closed and the pool room that is located in the main first floor hallway was filled with construction materials . Some of the staff had a minimal ability to communicate in English. We were there for five days and only received maid service after the third day when I complained. The room itself was OK and clean.
Friends_and_family Family
10/10
Exceptional
01 Dec 2025
Brigitte
Cleanliness
10/10
Exceptional
01 Dec 2025
Brigitte
Amazing staff
10/10
Exceptional
29 Nov 2025
Hannah
One of the better hotels I’ve stayed in
4/10
Poor
28 Nov 2025
Teresa
The television didn’t work and we were told there was nothing they could do not even reduce the price of the room.
Leisure Family
10/10
Exceptional
24 Nov 2025
Jayson
Smooth experience
10/10
Exceptional
21 Nov 2025
Usman
Good
Friends_and_family Family
10/10
Exceptional
14 Nov 2025
Usman
Nice
Friends_and_family Family
10/10
Exceptional
10 Nov 2025
Brigitte
Staff was very helpful
10/10
Exceptional
10 Nov 2025
Brigitte
Room was clean and staff was courteous
10/10
Exceptional
10 Nov 2025
Brigitte
Staff is friendly
10/10
Exceptional
08 Nov 2025
Vincent L
I read they had bad reviews, but I experienced a very clean room an excellent customer service I would definitely book again
10/10
Exceptional
05 Nov 2025
Usman
Front door staff are good , and the rooms are very clean
Self
10/10
Exceptional
03 Nov 2025
Trina
Clean room
Leisure Family
10/10
Exceptional
03 Nov 2025
Angel
Yes the room was spotless
6/10
Pleasant
19 Oct 2025
javier
when i checked in the lady in the front gave me the room cards when i parked and tried to swipe the card the door didn't open i had to walk and drive back in the office and she had to activate them.Also in Expedia the only reason i picked the hotel because it lists the hotel has an inside Pool.In the morning we were ready to go in the pool and the lady said the pool was permanently closed. We were very upset for not staying in Hyatt hotel were we stayed a year ago they did have an inside pool.Experian should call Best Western hotel and make them remove the false advertisement in there home page
Leisure Partner

Location & surroundings

Best Western Des Plaines Inn
1231 Lee Street, Des Plaines, United States

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Best Western Des Plaines Inn

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