Name: Westin O'Hare
Address: 6100 North River Road, Rosemont, 60018, US

4/10

Poor

03 Aug 2026

Albert

arrived on time and no room was available... missed my appointment because a room was not available despite arriving after my check in time... staff did not seem to care ... housekeeping was amazing though never missed a detail

10/10

Exceptional

03 Aug 2026

Sue

Beautiful hotel, clean rooms, very large lobby for chatting with friends. Great room service and restaurant. Very helpful staff. An all around excellent stay. We would definitely stay here again.

10/10

Exceptional

02 Aug 2026

Andrew

I had a great stay. The room was clean and comfortable. The staff were friendly and helpful. I enjoyed the restaurant/bar, the food was excellent. There's also a nice lobby lounge area next to it.

6/10

Pleasant

28 Jul 2026

daniel

Could have been cleaner
Nice place to stay if just a quick stay otherwise not many amenities

10/10

Exceptional

27 Jul 2026

Ismail

There were view dust here and there however everything was good this Hotel.

10/10

Exceptional

26 Jul 2026

Sloane

Great place

10/10

Exceptional

26 Jul 2026

Mercedes

My stay was perfect . The hotel was better than o thought it would be . I would stay there again .

2/10

Poor

24 Jul 2026

Tara

I gave my bags to the front desk to store, when I came back they were gone. Police were called to the hotel and security footage shows someone stealing my bags and leaving the building. All my valuables were in there.
The hotel was AWFUL. They didn’t take any responsibility and said that when you store bags with them, they aren’t liable for loss!
They didn’t apologize or even offer to comp anything! They didn’t ask if I needed a toothbrush or anything to help me out.
The Westin and the entire Marriott should be ashamed of themselves. Absolute low class operation. I will never stay at a Westin property again. I’m still filing police reports to this day

Self

10/10

Exceptional

23 Jul 2026

Etta

Easy to get to very clean good food nice staff

10/10

Exceptional

20 Jul 2026

Atiana

Everything was perfect!

Partner

10/10

Exceptional

19 Jul 2026

Timothy

Everything was great , the staff is amazing !

Business Self

10/10

Exceptional

19 Jul 2026

Matthew

Very comfortable and convenient stay while stuck overnight waiting for a flight

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Christopher

Non

Self

10/10

Exceptional

15 Jul 2026

Raven

Very clean, love the staff everyone was helpful Nice

Family

10/10

Exceptional

15 Jul 2026

Tyra

Beautiful hotel and great location

Partner

10/10

Exceptional

09 Jul 2026

Peter

Airport shuttle drivers were excellent and helpful.

Family_with_children

10/10

Exceptional

09 Jul 2026

Ashley

Very nice and reasonable prices. There’s a starbucks inside with plenty of sitting areas.

Self

10/10

Exceptional

06 Jul 2026

Deonna

Amazing time and experience

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Monika

Clean room, comfortable beds.

10/10

Exceptional

04 Jul 2026

Roberto Miguel

My room was very clean. Enjoyed my stay.

Self

10/10

Exceptional

29 Jun 2026

Nick

Excellent all the way around. Just a fantastic place to stay. The room was spotless and the staff were superb, cleaning the room every day.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2026

Mary Cydel

nice hotel

Family_with_children

10/10

Exceptional

20 Jun 2026

David

Loved the rainfall shower head. Bathroom was luxurious. Convenient carlucci restaurant across the street was delicious.

Business

10/10

Exceptional

13 Jun 2026

Walter

Very comfortable bed. Nice room. Not super quiet tho. Could hear doors slamming in hall.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Augusta

I was really impressed with this hotel. My room was great and the staff was very friendly. Ordered room service that was fast and tasted pretty good.

Family

10/10

Exceptional

11 Jun 2026

Clayton

Everything was great

10/10

Exceptional

08 Jun 2026

Dean

the airplane noise was not bad at all and we knew we were staying next to O'Hare airport. We'll be back for sure!

Partner

6/10

Pleasant

07 Jun 2026

Bhawandeep

The shower was not working and the bed didnt feel clean. But staff was great and good one night stay

Family

8/10

Excellent

03 Jun 2026

doddy

The parking cost is higher than what's stated in Expedia app/web. It's 46 dollar a night

Family_with_children

8/10

Excellent

31 May 2026

Kenneth

No pool

Family_with_children

10/10

Exceptional

25 May 2026

Linda

Parking and entrance could be somewhat improved

Friends_and_family Family

6/10

Pleasant

24 May 2026

Ida

I requested a steamer twice and never received it. Breakfast buffet was $30 without tip or alacart. WiFi was $14.99 a day.. I had to request fresh towels and robes multiple times a day. Very disappointing for $700+ for two nights stay..... the only positive were the friendly front desk staff who gave me free complimentary water (since the water in the room was not free) and when I had an issue with parking the front desk clerk validated it for me.

Friends

10/10

Exceptional

24 May 2026

Christopher

Beautiful room, friendly staff. Exceptional experience.

Self

10/10

Exceptional

22 May 2026

Richard M

Everything was elegant and well kept

10/10

Exceptional

21 May 2026

Chris

Great experience and hotel. We would heartily recommend this hotel. It was also close to the convention center, which was great for walking on a nice day.

Family

10/10

Exceptional

18 May 2026

Khristina

Maybe more options in dining. I had dinner and breakfast at the hotel and there weren’t a plethora of options. The food was good though

Self

10/10

Exceptional

18 May 2026

Molly

Clean room, easy walking distance to Rosemont Theater, able to order late night food and drinks at the bar and a great breakfast selection!

Partner

10/10

Exceptional

18 May 2026

Madison

Was great girls who checked me in were super sweet and friendly. Only complaint was the toilet paper holder kept coming undone so we just kept it on the back of the toilet

Partner

10/10

Exceptional

17 May 2026

Alexander

Parking was simple,.check-in was fast. The room was very spacious and comfortable.

Family_with_children

8/10

Excellent

17 May 2026

Indira

It’s very close to the airport which is convenient but very loud.

Self

10/10

Exceptional

09 May 2026

Merv

Yes

2/10

Poor

07 May 2026

Amanuel

Parking
We booked the hotel via Hotel.com and the booking includes parking. ( parking included). We told the receptionist and he told us not to worry.
But they charged me $92 for unknown reason. They never sent me a receipt either. We called 3 times and left a message, also we sent a message to the property through hotel.com. Still they didn’t get back to us.
I am going to dispute the charge!
Just to say watch out!!

Friends_and_family Family

10/10

Exceptional

07 May 2026

Mhd Nadim

Great property very clean with very helpful staff

2/10

Poor

07 May 2026

Aaron

Oversold and the gave away my room. Didn't notify me until arrival at the hotel.

Partner

10/10

Exceptional

06 May 2026

TODD HUDSON

Check in & out was fast and easy, front desk very helpful

Self

10/10

Exceptional

02 May 2026

Nickolas

Super clean and updated room. Onsite restaurant and bar with great service, onsite Starbucks. 10 minutes to ORD

Self

10/10

Exceptional

30 Apr 2026

Drew

yes

10/10

Exceptional

02 Apr 2026

María Hilda

Great

Friends

10/10

Exceptional

31 Mar 2026

Lynne

Yes

Self

10/10

Exceptional

20 Mar 2026

Jacqueline

Amazing hotel

Business

10/10

Exceptional

17 Mar 2026

Laurie

Great hotel, restaurant and bar

10/10

Exceptional

16 Mar 2026

Brenda

Very clean. Comfortable beds

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Jody

Room was very spacious and a good, efficient set up. Only complaint was shower water pressure and temperature not high enough. Very clean hotel. Nice ballrooms and public spaces. Escalators not working makes it seem like not maintained. It’s a great hotel overall but not fancy.

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Khatiyah

Nice and clean room

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Angelica

This is my go to hotel for all things. When we are traveling or just need a quick weekend away.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Julia

Spotless

8/10

Excellent

10 Feb 2026

Alan C Ramos

Yes. But you need to replace uir towels. Urgently.

Business

10/10

Exceptional

27 Jan 2026

Christian

Great

10/10

Exceptional

20 Jan 2026

Denise

Clean room and helpful staff.

8/10

Excellent

15 Jan 2026

Bryan

Enjoyed my stay. Clean room. I would stay here again.

Leisure Self

10/10

Exceptional

28 Dec 2025

Albert

Spacious, well insulated room and comfortable accommodations. Very helpful concierge and a super quick shuttle to O’Hare.

8/10

Excellent

26 Dec 2025

Ashley

Was only here for 14 hours as we came to stay at 8pm as we were without hot water at our condo. I appreciated the lack of a dog fee for dogs 20 lbs and under! The room was beautiful and spacious and very clean. My fur baby was very comfortable and loved looking out the window from the long and comfy couch. My only disappointment was how small the in room dining selection was for breakfast. I suffer from a myriad of illnesses and currently am on chemo and I’m not able to get up and ready immediately in the morning to go to breakfast. I was looking forward to ordering room service in the morning but there only 3 options, and ~25$ for blueberry pancakes that didn’t come with any sides seemed outrageous. There also was not an option to order a carafe of coffee (I guess they expected us to go to Starbucks (but again, Disabled guests cannot do that as easily as others). There wasn’t enough time for us to explore the hotel or use any of the amenities which was too bad because I love the pool and this hotel. I would stay again as the room was very nice, but having more food and beverage options for disabled guests would have been amazing. Also, the fact that there is no tub in a standard room is very disappointing. The shower was gorgeous (water pressure was weak though) but not all guests can stand the entire time they bathe. 7/10.

Business_and_leisure Family

6/10

Pleasant

09 Dec 2025

Sarah

Sidewalks to and from the hotel

10/10

Exceptional

04 Dec 2025

David

Excellent staff, beautiful room.

4/10

Poor

01 Dec 2025

Paul

Roaches in the room

10/10

Exceptional

30 Nov 2025

Elluvila

Excellent

Leisure Family

10/10

Exceptional

29 Nov 2025

Mary

The service was top notched. I ran the Chicago Marathon and they made sure that they accommodate my needs.

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Michael

Area is good for the convention I attended.

Leisure Self

10/10

Exceptional

21 Nov 2025

Muhanad

Clean room, nice staff.

10/10

Exceptional

19 Nov 2025

Pierluigi

Everything was great

Business

8/10

Excellent

18 Nov 2025

Giovanni

Staff was courteous

Business_and_leisure Family

10/10

Exceptional

14 Nov 2025

Kokila

Very friendly staff and very clean room.

8/10

Excellent

13 Nov 2025

Matthew

Yes

Business

8/10

Excellent

02 Nov 2025

Alfred

Clean room. Comfortable bed. Spacious. Lots of charging stations. Good wifi. Very good gym. Friendly reception.

Business Family

10/10

Exceptional

27 Oct 2025

Keith

Beautiful hotel , friendly staff , airport shuttle
Was appreciated!

Self

8/10

Excellent

27 Oct 2025

Philip

Very nice, professional, courteous staff, clean room, quiet

Self

10/10

Exceptional

25 Oct 2025

Sherry

The airport shuttle driver was very friendly as was the check in person and our waiter in the restaurant as well. Would stay there again.

Partner

10/10

Exceptional

23 Oct 2025

Erica

Great stay! Staff was great, facility clean, modern look that made anniversary trip special.

Partner

2/10

Poor

21 Oct 2025

Stephen

Check-in was terrible

Business

10/10

Exceptional

13 Oct 2025

charlie

Great stay

Hotel lobby and room were very nice. Location was within a short walk of train and the airport shuttle was a great convenience. Food in restaurant was excellent

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Catherine

Free airport shuttle is a nice perk!

Business_and_leisure Partner

10/10

Exceptional

12 Oct 2025

STEVEN

Professional and courteous staff. The room was clean and the bed was comfy

Leisure Family

8/10

Excellent

29 Sep 2025

Vira

Location

10/10

Exceptional

29 Sep 2025

Jasmine

Shopping outlets nearby. Room service for breakfast and until 11pm. Excellent stay, best bed I’ve ever stayed in a I usually stay in 5 star hotels. 10/10 could not be happier with my stay

Business_and_leisure Self

10/10

Exceptional

29 Sep 2025

Tyler

Very clean and comfortable room, amazing onsite restaurant (The Benchmark), friendly and welcoming staff. I only wish that the room had included complimentary WiFi.

Leisure Family

10/10

Exceptional

28 Sep 2025

Amber

The hotel stay was pretty good. The room was very clean but there was no microwave in the room and the bed stand was so small my boyfriend and I could hardly fit anything on it (we had to share one small bed stand). We had never been in a hotel where you had to pay for Wi-Fi so that was strange and no free breakfast, but the staff was all very friendly. I really liked the water feature near the front and how the place was decorated overall.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Anne

Very nice hotel! Will definitely stay here again!

Leisure Partner

10/10

Exceptional

26 Sep 2025

Marlon Antonio

Friendly and helpful staff, they showed immense care for the short duration of our stay. Would definitely be coming back.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Carolyn

The woman at the front desk who checked us in and also gave us extra coffee later on was terrific, very friendly, warm and professional.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Olivia

The hotel itself was beautiful. You walk in and there's a little waterfall and the staff were very polite and helpful. It's one of the nicest hotels I've ever stayed at. My room was beautiful and very clean! I especially liked the motion light in the bathroom which is nice if you have to get up in the middle of the night but don't want a bright light shining in your face. And I liked that there was a safe in the room as well. But most importantly, the hotel felt safe and so did the area around it. I was a bit concerned because Chicago has a reputation, but I didn't feel unsafe at any point.

My friend and I also ate at bar and the food was delicious! Though the one host guy seemed grumpy every night. That dude needs to learn how to smile.

I also liked that there was a Starbucks downstairs as the first day it was pouring rain and my friend and I didn't have time to go and drive anywhere for breakfast.

There was also a lovely gift shop with beautiful trinkets and such. I'm a sucker for buying things from every place I travel as mementos.

Overall, beautiful hotel, lovely staff and made for a wonderful trip!

Leisure Friends

10/10

Exceptional

22 Sep 2025

Manuel

Thank you to housekeeper Rauly for a good service.

Business

10/10

Exceptional

22 Sep 2025

Ryan

Beautiful hotel, will definitely stay again

Business Self

10/10

Exceptional

22 Sep 2025

Benjamin

Honestly, this is probably my favorite hotel. It's close to the airport, the suttle comes every 20 minutes. It's clean, quiet and so comfortable! The beds and the bedding is probably the best in the world in my opinion. And we travel a lot

Leisure Partner

6/10

Pleasant

07 Sep 2025

Verified traveler

Room not cleaned throughly, dust on every corner

Friends_and_family Friends

8/10

Excellent

05 Sep 2025

Verified traveler

A mostly good review

We enjoyed our brief stay at the Westin. Our only issue was we found strands of hair on the bathroom sink. I did enjoy how close it was to some of the attractions we attended. The Starbucks being inside the hotel was a plus as well. Overall, we wouldn’t mind staying here again.

Partner

10/10

Exceptional

01 Sep 2025

Leeorr

Very pleasant staff, clean rooms and good location

Leisure Friends

2/10

Poor

31 Aug 2025

ABDULLAH NADEEM SALIM

و