Name: Best Western Plus O'Hare International South Hotel
Address: 3001 N Mannheim Road, Franklin Park, 60131, US

8/10

Excellent

02 Aug 2026

Jamiel

Staff was super friendly and helpful. Only this was the room was not as clean as I would have liked. Had a smell that bothered my sinuses. Other than that. Was want I needed I. A pinch.

10/10

Exceptional

31 Jul 2026

Susan

wonderful breakfast set up!

6/10

Pleasant

28 Jul 2026

Jeffrey

Fitness center had broken equipment and no air conditioning. Pool closed! Hand rail pulled off stairway wall when I reached for it. 1st floor men’s bathroom was closed. Spend a couple more dollars and go somewhere else.

10/10

Exceptional

27 Jul 2026

Frances

Easy fast checkin and checkout.

6/10

Pleasant

23 Jul 2026

James R

Apparently, there were issues with the room I had booked when I checked in, so the front desk associate made arrangements for me to stay at another property near O'Hare Airport in this case, the Wyndham by Wingate in Schaumburg, IL. Those accommodations were 100% wonderful!

6/10

Pleasant

23 Jul 2026

Timothy

The stairwell smelled of mold and the bed was not comfortable.

Partner

2/10

Poor

23 Jul 2026

Steven

First of all, the hotel is right next to a sex hotel, which for legal reasons I cannot call a brothel, but it lets you rent by the hour, has discrete check-ins, a privacy fence around the parking lot, etc. We all know what that building is for.

Back to the Best Western. The hotel bed sucked. Felt like laying on a bunch of hard compressed springs.
The toilet seat sucked. Oddly shaped.
Toilet paper installed backwards. Of course it was only like one ply.
No soap in soap dispenser.
Towel tiny and scratchy. Had to ask for towel-sized towels.
Breakfast was scraps. Looked like they bought it from Walmart each evening. I guess it's fresh-ish?
No housekeeping or fresh towels. Perhaps that's normal for a Best Western.
The elevator smelled like rotting trash. The stairs smelled like mold.
They seemed to be storing tables and chairs in some of the stairway areas, which has to be a fire violation.

The only good thing about the hotel was its really nice and helpful staff.

10/10

Exceptional

22 Jul 2026

Sheldon

Day manager on duty served us very well and is an excellent multi-tasker! Facilities and airport shuttle were very much appreciated. Great overall stay.

6/10

Pleasant

20 Jul 2026

Ghyslain

Everything was fine. Except the shuttle does not run 24 hours like Hotels.com says. It stops around 10pm. Found out the hard way.

4/10

Poor

20 Jul 2026

Dorothy

Staff at desk rude. 'Hot\" items for breakfast always cold. mattress needs to be changed, must be at least 20 years old. 5 am shuttle didn't leave until 5:10 because the driver was late.

Self

4/10

Poor

18 Jul 2026

Adnan

It is not clean. Only good thing is air conditioning.

Self

10/10

Exceptional

16 Jul 2026

Timothy

The hotel staff members were very courteous, professional, and helpful throughout my stay. The facilities were well maintained, clean, and in excellent condition. I had a great experience and would highly recommend this hotel to others.

Family_with_children

2/10

Poor

15 Jul 2026

Lorne

They advertise that they have 24 hr shuttle service, which they do not. The only reason I booked my stay with them was because of that since I had a early flight to catch, and they would not accommodate, so we had to get an uber instead

Family

6/10

Pleasant

15 Jul 2026

Leona

The hotel definitely needs some updating however it was clean and comfortable. Staff were very helpful, especially in assisting us in finding our way to the train station. Breakfast items were not replenished very quickly and it looks like one additional staff member could have been helpful. We travelled with a truck and a 20 foot trailer and the staff were very accommodating in helping us with a convenient parking stall. They were also very good at recommending some dining options within walking distance. A good stay.

Family

2/10

Poor

10 Jul 2026

Pengfei

Very old building and dirty; short of staff; when I was there at 7:15 am, most of breakfast foods were all gone and no refill while I waited for 30 minutes; room faces street and very loud to sleep; coffee pot was empty when I was at breakfast. It was surprisingly named as Best Western “Plus” - it is a joke.

Friends

10/10

Exceptional

10 Jul 2026

Anita

Staff was great. Art was very helpful Check in was easy rooms clean air worked great. Seemed like hotel was getting a makeup for the better.

Partner

10/10

Exceptional

09 Jul 2026

Karen

Very convenient and welcoming friendly gentleman at the concierge.

Family

6/10

Pleasant

06 Jul 2026

Ahmed

2 states

8/10

Excellent

06 Jul 2026

Dmitrii

👍

Self

10/10

Exceptional

05 Jul 2026

Eric

Quiet hotel

Partner

2/10

Poor

05 Jul 2026

Beatriz

Los cuartos fue lo medianamente decente. Hotel envejecido, sucio en su entrada y áreas compartidas, comida de mala calidad.... y los pasillos para llegar a las habitaciones llenos de neblina de marihuana. Me sentí insegura, como que llegaba a un antro de mala muerte. Lo positivo fue el parqueo que necesitaba y la cercanía al aeropuerto. Me levanté tempranito y salí enseguida de ahi, porque viajaba con menores y ese ambiente no es lo que deseaba para nada....que además barato no es para lo que ofrece. Cobra muy caro.

Family_with_children

10/10

Exceptional

03 Jul 2026

Tariq

The room was cleaned as requested, close to the elevator—great Full breakfast. The staff was very helpful. Will stay here again. Driver of airport shuttle was very polite and helpful.

Family_with_children

10/10

Exceptional

02 Jul 2026

Matthew

Clean room, breakfast is good! Totally had a good time.

Self

10/10

Exceptional

28 Jun 2026

Elias

The hotel is easy to get to and very close to the airport. I’m enthusiastic about airplanes so it was great to see the planes landing or taking off. The hotel is about a 10-12 minute drive from the blue line which was extremely convenient. It was quiet and the room was very clean. Parking was free and easy to access.

Partner

2/10

Poor

26 Jun 2026

Cullen

Made this reservation by accident. Was supposed to be day of and tried to contact the hotel directly to cancel but no reached back out

8/10

Excellent

26 Jun 2026

Amy

Clean and comfortable. Happy to find something close to ORD. Shuttle and breakfast are nice perks.

Self

10/10

Exceptional

24 Jun 2026

Anaisa

I would like to give a big thank you to Leslie at the front desk, she is AMAZING!!! I rent a room for my parents that were in for

6/10

Pleasant

24 Jun 2026

Bruce

We spent a couple nights here, each surrounding a car trip to Indy. For a lower cost hotel by the airport it’s about what you’d expect. The first room was on the ground floor and had a bad smell and the walls and coffee machine were grimy; sheets and side of mattress were stained; the conditioner was empty; alarm clock not plugged in. The second room was on the 4th floor and smelled much better, but the microwave, coffee machine, and main lamp were unplugged because the only outlet on that wall were taken up with the fridge and TV. We were able to get the coffee plugged in but the microwave was impossible. Management could solve this easily with a secure power strip. There were two shampoo bottles and one conditioner, but no body wash, and the water was pooling during the shower. There was some maintenance and construction happening which I assume will improve the overall condition of rooms over the next few months. The front desk staff was friendly (when present) and the shuttle driver was nice. Fine option for affordable convenience but not ideal for a longer stay.

Partner

6/10

Pleasant

23 Jun 2026

Erin

The staff was always very friendly! The indoor pool was not available, or it has been closed. The room was fairly clean, after spraying or wiping things down with Lysol, we were perfectly comfortable in our room. The parking lot is extremely small so you may get blocked in by another car overnight.

Friends_and_family Family

4/10

Poor

22 Jun 2026

Cynthia

The hotel itself is fine, but there is a false claim that there is a 24-hour shuttle to the airport but there are only certain hours that it operates. I was forced to pay $30 for an Uber ride. ( There went the savings I expected by using Expedia). According to the receptionist they are very aware of this issue but have done nothing to correct the information on the webpage. I also feel that after 58 reviews that mention the lack of an actual 24-hour shuttle, Expedia should hold them to account snd require truthful postings.

Self

6/10

Pleasant

22 Jun 2026

Jose

I breakfast was not the best

Partner

6/10

Pleasant

22 Jun 2026

Rick

Not the best in a BESTwestern

Partner

10/10

Exceptional

21 Jun 2026

Jose Mario

Everything was great

Self

6/10

Pleasant

20 Jun 2026

LINDA

Love a hotel airport shuttle

Partner

8/10

Excellent

18 Jun 2026

Olabode

The room was clean and decent. However, the towels provided for guests of two were inadequate. The staff at reception desk who checked us in on 6/10/26 was excellent and exhibited high level of professionalism.
Breakfast was decent. Same food types were repeated daily. Parking was inadequate. You have to struggle for space if you came back late in the night.

8/10

Excellent

16 Jun 2026

Sheng

Good location and while parking can be a bit cramped, the staff made up for it. Super clean well maintained rooms and a solid experience overall. Definetly would come back

Partner

10/10

Exceptional

16 Jun 2026

Safal

Good

8/10

Excellent

16 Jun 2026

Patrick

Airport shuttle driver was excellent, dropped my wife and I at OHare then came back to pick me up and bring ne back to hotel. Conversed and had a good trip

6/10

Pleasant

16 Jun 2026

Clarice

Very convenient location to the airport and shopping areas. Beds are comfortable and having the fridge and the microwave in the room is super convenient! Having the sink outside the bathroom enables us to do our routines more efficiently (we don't have to wait for the bathroom to brush our teeth or wash, etc). AC works well. Front desk was very helpful; the free breakfast is warm but pretty basic (tater tots, sausage, scrambled eggs and some fresh fruits everyday) and our room keeps getting missed in the day cleaning even after we requested our room to be cleaned to the cleaning staff. Parking lot can be full when coming back for the evening.

Family

6/10

Pleasant

15 Jun 2026

Travis

The room was fairly dirty, not the worst.I've ever seen but not good. The place in general was pretty run down. The pool was broke down. We were not told about that prior.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Karen

We chose this location because it is close to O'Hare airport and has a shuttle service. I emailed the hotel when I booked, and other emails, inquiring about the shuttle and if we could leave our car at the hotel while on our trip. Never got a response. When we checked in, found out the shuttle only starts at 0500am, not a 24 hour shuttle as offered by other hotels, and it was already full. We needed an earlier shuttle due to our flight time. If they had responded to the emails I had sent, we would have known about shuttle times and would have booked elsewhere.

Family

6/10

Pleasant

11 Jun 2026

Vicki

Stay was ok, would stay again

Partner

10/10

Exceptional

10 Jun 2026

cody

Staff was awesome and Shuttle was amazing driver was very good

Family_with_children

10/10

Exceptional

09 Jun 2026

James

Room was like new and very clean. Hotels.com put in the wrong phone number for the hotel which was aggravating and I had to take a cab instead of use their shuttle van. Overall very nice

Friends_and_family Friends

6/10

Pleasant

08 Jun 2026

Demonia

On the last day of our stay we did not receive housekeeping service so our room was not cleaned, which resulted in no fresh linen. When asked for fresh linen there was none only the floor mat and was told we could not receive any fresh linen until 9am the next day. This was frustrating because we had an early morning flight. We were given floor mats to use to bathe, which is so inappropriate. Other than that we had a fairly okay experience.

Friends

10/10

Exceptional

07 Jun 2026

Bryan

Overall experience was pleasant

Partner

4/10

Poor

07 Jun 2026

Adel

There is nothing plus about this Best Western Plus. Sure you save few dollars but it’s not worth it. The room, the bed, the towels, and the breakfast are all subpar. I do not recommend this place to anyone.

Partner

2/10

Poor

31 May 2026

GEORGE

Beware of this property. The airport shuttle transportation is not 24 hour as stated. The staff is rude and not accommodating. They start the transportation at 7am so if you have an early flight this is not the hotel for you. Also the hotel rooms are severely old and outdated. Scratched furniture and dimly lit rooms. There are other hotels on this street such as the Hampton Inn that are way better and have 24 hour transportation. Be warned if you stay here.

Family

8/10

Excellent

25 May 2026

Todd

The room was clean and the staff were friendly and helpful. One card key failed to work but the front desk created a new one quickly.

For a single night stay over, this hotel was fine and affordable.

Self

8/10

Excellent

21 May 2026

Valerie

Had a great shuttle driver

10/10

Exceptional

20 May 2026

Warren

Breakfast was good.

Self

6/10

Pleasant

20 May 2026

Rodrigo

.

Self

10/10

Exceptional

17 May 2026

Fiel Adams

Great breakfast and helpful staff, especially when we arrived late on one of the nights and the parking lot was full. The rooms are okay and clean.

Family_with_children

8/10

Excellent

16 May 2026

Jeffrey

Room was clean. The staff very friendly & helpful. Airport transfer went well except the transfer vehicle was a minivan. It was a tight fit for our group of 5 plus luggage.

Family

10/10

Exceptional

16 May 2026

Sebastian

Fantastic staff and nice clean rooms. Also, location is great, lots and lots of choices for places to eat, economical and good food.

Self

6/10

Pleasant

14 May 2026

Peter

The airport shuttle stopped running before my flight arrived even though I had contacted the hotel before made the reservation to make sure it would still be running when I arrived. So I had to pay for a taxi which cost almost as much as the room did.
Breakfast was supposed to run until 9am. Because I had arrived late the previous day, I arrived at 10 minutes before 9. There were still quite a few people eating. The eggs were empty and the other items were either mostly gone or gone entirely. I helped myself to what was there, thinking they would refill the eggs. They never did, even though they were supposed to still be serving. They also shut off the juice machine at 9, even though many people were still eating.
I will not be staying there again.

Self

10/10

Exceptional

12 May 2026

Maria H

Very well located shuttle excellent service and breakfast very clean!!!

2/10

Poor

11 May 2026

Pamela

Not good

Partner

6/10

Pleasant

11 May 2026

yavuz

Room was clean and new. Front desk staff and maintenance can be improved.
Quality of breakfast can be improved, scrambled eggs were too dry. Parking is available and helps to easy access.

Family_with_children

2/10

Poor

10 May 2026

Kyle

Terrible. Dirty room and hotel
There were blood looking stains on bed skirts and the mattress cover had staining. There was a soap bar that was opened. Somebody already used it, and I accidentally washed my hands with it.
The door did not lock all the way, and someone next to us were being intimate and you could hear it through the wall.
The rating was listed as 7 and Good by this sure and it definitely was not! The shuttle service was a minivan and if you didn’t get signed up on the list early enough, you were on your own to make your way to the airport. We ended up sleeping in our clothing on top of the sheet because we didn’t have enough time to find another hotel room
This site only gave me back $50 credit would not give me the full refund

Family

10/10

Exceptional

04 May 2026

Diana

Yes

Partner

6/10

Pleasant

04 May 2026

JENNIFER

Nice staff but old hotel

Self

8/10

Excellent

01 May 2026

Spencer

Needed a new hotel very last minute, and staff was helpful with a quick booking!

8/10

Excellent

29 Apr 2026

Garry

Overall a nice place,needs a little updates here and there but overall not to bad employees were nice and helpful breakfast was good.

Partner

8/10

Excellent

27 Apr 2026

Jazmin

Love that the hotel provided transportation to the airport! Front desk was great when getting checked in!

6/10

Pleasant

25 Apr 2026

alberto

El hotel muestra una recepcion desgastada, vieja asi como sus mebles, la pintura de los pasillos de las habitaciones de color Gris reflejan un aspecto lugubre.

Las Habitaciones son comodas, comfortables limpias y bien cuidadas.

Partner

10/10

Exceptional

23 Apr 2026

Jaquan

Very clean

Self

10/10

Exceptional

22 Apr 2026

Md Mostafizur

Excellent hotel to stay

6/10

Pleasant

19 Apr 2026

alberto

Las habitaciones son muy buenas, limpias y cómodas.
El servicio de shuttle del aeropuerto al hotel nunca llegó

Partner

10/10

Exceptional

17 Apr 2026

Steve

Had an enjoyable stay. My room was clean, quiet, comfortable, and spacious. It seemed to be recently renovated. Excellent full breakfast. Staff was friendly and quick to respond. Art at the front desk was very helpful in arranging the shuttle. The airport shuttle to the hotel took longer than expected. But, there was heavy traffic in and out of the airport at that time. So most shuttles were probably somewhat late.

Self

10/10

Exceptional

13 Apr 2026

JUANITA

Clean rooms, hot fresh breakfast, easy in-and-out parking.

Self

8/10

Excellent

12 Apr 2026

Anne

Check in was easy and staff was friendly.

Self

8/10

Excellent

11 Apr 2026

Jaimee

Breakfast is excellent!! Convenient parking.

Family_with_children

4/10

Poor

28 Mar 2026

sanjay

Breakfast was bad. Not many options.. scrambled eggs looked stale.

Family_with_children

2/10

Poor

27 Mar 2026

Saira

I ha

10/10

Exceptional

26 Mar 2026

tiffani

Our room was very clean and spacious room. The kind and friendly shuttle driver picked us up from the airport promptly. I will definitely stay here again on our next layover in Chicago.

Partner

8/10

Excellent

26 Mar 2026

Jennifer

Good breakfast. Nice staff. Clean. Could use an update but fine for a quick night stay.

Partner

10/10

Exceptional

22 Mar 2026

Kevin

The hotel was very clean and the room was spacious. The carpets, bathroom were obviously remodeled and done very nicely.

Self

10/10

Exceptional

22 Mar 2026

Maykel

Good

10/10

Exceptional

22 Mar 2026

Karla

We had a flight that landed at 3am and stayed just for the night. Check-in was quick even though we arrived in the middle of the night. Staff was very nice and friendly

Partner

6/10

Pleasant

21 Mar 2026

Tiffany

Run down, not the cleanest.

Self

2/10

Poor

19 Mar 2026

Eleazar

*

10/10

Exceptional

19 Mar 2026

James

Great location. Quick and easy check-in. Clean room. Plenty of food options near by.

Self

8/10

Excellent

17 Mar 2026

Kimberly R

Staff was very friendly.

Partner

10/10

Exceptional

13 Mar 2026

Jesus

The rooms were very comfortable and clean. The staff were always helpful and kind. There was always fresh food to eat. The WiFi worked well too. Overall, the stay was pretty great, would totally recommend it.

Family

10/10

Exceptional

10 Mar 2026

Teena

As far as the airport shuttle, Expedia needs to update their information as the shuttle does not run 24/7. If you actually go on site for the hotel, it gives the hours the shuttle runs. We had to get/pay for an Uber (which the hotel helped us get). The shuttle picked us us after returning from vacation and it was very smooth!

Friends

10/10

Exceptional

09 Mar 2026

Griselda M Perez

Great stay

8/10

Excellent

01 Mar 2026

Nancy

Yes

8/10

Excellent

01 Mar 2026

Moustapha

The room was convenient and clean it was spacious.

Self

8/10

Excellent

28 Feb 2026

Nancy

Yes

Self

6/10

Pleasant

26 Feb 2026

Teena

Update your Expedia information, they do not have 24/7 shuttle to the airport and that's the main reason why I chose this hotel. We ended up having to pay $30 for a driver to pick us up and shuttle us for a 10 minute ride.

Friends

8/10

Excellent

25 Feb 2026

Nancy

Yes

Self

10/10

Exceptional

24 Feb 2026

Brittney

Good breakfast, clean room

Partner

10/10

Exceptional

23 Feb 2026

Ruth

Cool

10/10

Exceptional

23 Feb 2026

Norberto

Staff was friendly and the chicken was quick. My room was great and well maintained.

10/10

Exceptional

16 Feb 2026

Carolina

The room was satisfactory, and I found the check-in process to be very easy. Additionally, the front desk staff was very helpful during my stay.

However, I wanted to note that while a shuttle service is advertised, it was not available during my visit.

Leisure Family

10/10

Exceptional

07 Feb 2026

Benjamin

Staff was more than reasonable, they even called me to wake up for.the breakfast after missing it myself for 3 days😋

Business Self

10/10

Exceptional

31 Jan 2026

Darren

Clean room, easy check-in, comfy bed.