Name: Best Western Plus Chicago Hillside
Address: 4400 Frontage Road, Hillside, 60162, US

8/10

Excellent

21 Jul 2026

Vanessa

The hotel was clean and that far of a drive from downtown Chicago. It was easy to find a place to eat if you didn't want to eat downtown for dinner.

Family_with_children

6/10

Pleasant

20 Jul 2026

David

Restaurant was in need of many repairs. Cleanliness was in question

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

miguel

I really like and enjoy all the amenities and I really recommend this Hotel

Family

10/10

Exceptional

16 Jul 2026

Kevin

Good spot for $.

8/10

Excellent

15 Jul 2026

LeeAnn

I would recommend Best western plus to friends and I would stay here again.

Self

8/10

Excellent

12 Jul 2026

Paulette

The hotel was clean but the hotel was old. Old furniture the lighting was not the brightest and there was no exhaust fan in the vathroom

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Paulette

The location was close to our destination The hotel was clean but the furniture and room was old and dsted

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Paulette

The hotel was clean, the staff was helpful, the only thing was no vent fan in bathroom after a shower. The rooms were clean but you could tell by the furniture and the lower ceilings that the hotel was older. But still the hotel was well tended to.

10/10

Exceptional

10 Jul 2026

Lorraine

We had a great time, the bonus was being able to watch the fireworks from our room.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

LASHANDA

The front desk clerk was very nasty while talking to us. We stay at this hotel everytime we come to Chicago and never have a bad experience at the front desk. This time was very different. I asked for a manager and she said there was none. Any questions I asked she had a very bad attitude.

Partner

10/10

Exceptional

08 Jul 2026

Zack

Good

10/10

Exceptional

08 Jul 2026

Zack

Good

10/10

Exceptional

06 Jul 2026

Dhanasekaran

Good for family stay

Family_with_children

6/10

Pleasant

26 Jun 2026

Vonita

Property was decent. Only one elevator working and it sounded like it was about ready to break down. The pool was not open and this location did not offer a complimentary breakfast, usually one of the reasons I choose BW's. So disappointed in this location.

Family_with_children

2/10

Poor

25 Jun 2026

Anthony

Dated property and in need of a serious refurb.

Business

10/10

Exceptional

22 Jun 2026

Paulette

All was good for us during our stay, no complaints about any of the above.

Family

10/10

Exceptional

22 Jun 2026

katanga

The stay was pleasant my room was clean and comfortable for the two days I stayed will definitely book again for the price

Family_with_children

8/10

Excellent

20 Jun 2026

Darin

The room was very clean and the stuff were great

Self

6/10

Pleasant

19 Jun 2026

Jill

The staff were very attentive and friendly, the main areas and the rooms look like they need some upgrades. The room had hair in the bathtub, and smelled.

Self

8/10

Excellent

18 Jun 2026

Ali

Good affordable location for a place to sleep. Not far from the airport and close to some good food spots. Easy parking and friendly, helpful staff. Rooms did what they needed to do but a bit outdated. However, I would not mind staying here again for the price if I need a place to sleep.

Friends

8/10

Excellent

16 Jun 2026

Tracey

The staff was great and very clean.

8/10

Excellent

15 Jun 2026

WILLIAM

Great location and beautiful staff

Family

6/10

Pleasant

15 Jun 2026

Andriana

Ceiling leaked, had to change to another room.

8/10

Excellent

14 Jun 2026

Pearl

The parking needs some work

10/10

Exceptional

14 Jun 2026

Josette

Very clean and the staff were very helpful.

Partner

4/10

Poor

14 Jun 2026

Joseph E

Breakfast available but not included. Hallways Smelled of the Devil’s Lettuce. Property outdated and not the cleanest. Good size rooms and the staff was very friendly and helpful.

Family_with_children

4/10

Poor

13 Jun 2026

john

Restaurant was not open, but you could eat in the bar. The food was not good at all. There was no flavor. Everything tasted bland. And everything was served in a clear see-through plastic cup with a lid they couldn’t even give you a real glass. I would never return to this best western and I will never be referring best western to anyone.

Family

8/10

Excellent

13 Jun 2026

Vicente

The area was very secured and the front counter staff were extremely friendly and professional. My only neg was the area had nothing within a safe walking distance but was near the interstate so if you did arrive with a vehicle, access was simple. The bed was soft and clean as well as the shower and towels.

Partner

6/10

Pleasant

12 Jun 2026

anne

Close to airport

Partner

10/10

Exceptional

09 Jun 2026

Jonathan

It’s a good stay for couples who are in town for a couple of days. Nice place to rest your head. Easy parking and nice rooms.

Partner

10/10

Exceptional

08 Jun 2026

Cruz

Friendly

4/10

Poor

07 Jun 2026

Verified traveler

Bathroom and entry floors dirty. Room too cold; it wouldn't warm up. Even after requesting daily maid service, they didn't make the bed,put out fresh towels, vacuum the dirty carpet. Room is Depressing!! Damaged furniture would take only 1/2 hour to sand and fix. Not worth the money.

Self

10/10

Exceptional

06 Jun 2026

Alexandra

No incluye el desayuno pero si es cómodo limpio y seguro

Partner

2/10

Poor

25 May 2026

Fred

The hotels opinion of ppl riding motorcycles is horrible!! They told us we where not able to talk in the parking lot and would call the cops! If inside the buildings lobby, no more than 12 ppl or would be asked to leave the property... Dirty rooms with mild in shower on shower head! I was in room 118 if you want to double check!

I would never recommend to anyone and definitely not if you own a motorcycle

Friends

10/10

Exceptional

20 May 2026

Garry

na

Friends

8/10

Excellent

11 May 2026

Manomita

Clean room nice stat

Family

8/10

Excellent

10 May 2026

Alfonza

Clean room with responsive staff. Lots of free parking. A good place to stay for the money.

Family

8/10

Excellent

06 May 2026

kevin

Excellent facilities, ideal and safe parking.

4/10

Poor

04 May 2026

Alfred Boafo

The staff were okay, I couldn’t really find spoons, the place was nice, but keep in mind that they do charge for breakfast

Family_with_children

8/10

Excellent

03 May 2026

Steven

Shower had no pressure. Awful.

Partner

10/10

Exceptional

03 May 2026

Mary

Fresh cooking for breakfast. Parking close to entrance

Partner

6/10

Pleasant

19 Apr 2026

Michael

We would prefer breakfast in a restaurant than a bar. The parking lot seemed safe. The elevator was noisy and you wondered if you would get to your floor. Alarm clock in the room didn't work.

Partner

10/10

Exceptional

19 Apr 2026

Marrietta

Great place

10/10

Exceptional

18 Apr 2026

Suzanne

Great attentive staff.

Partner

10/10

Exceptional

06 Apr 2026

James

Room was clean. But towels may have smelled dusty. Everyone was nice. The bartender and restaurant food were excellent. Check in and check out were simple

Partner

6/10

Pleasant

26 Mar 2026

Desmond

Fine but old

8/10

Excellent

18 Mar 2026

Hitesh

Everything was good. Bathroom sink was blocked i didn’t told the staff cuz i was there for very short period of time.

Friends

10/10

Exceptional

18 Mar 2026

Jeffrey

The front desk is always great and Charlie's is always great, especially the bartender ,always polite and very attentive

Self

6/10

Pleasant

11 Mar 2026

German

For some reason I was expecting free breakfast.
A $100 deposit looks excesive.

Partner

10/10

Exceptional

02 Mar 2026

Nuni

It was clean neat

Partner

8/10

Excellent

23 Feb 2026

Charlie

Room was clean and organized. Internet worked reliably. Charlie's restaurant had good food with reasonable prices. They will not check you out until a housekeeper checks your room. Only then will the check you out and refund your deposit.

8/10

Excellent

22 Feb 2026

Muriel

Good

2/10

Poor

18 Feb 2026

Dr. Shirin

The reception was less than welcoming. The receptionist was sitting immersed on his phone, acted bothered by my arrival. Conveniently lied about the shuttle (which, by the way DOES NOT EXIST). The room was clean but ran out of hand soap in the middle of the night. Leas than ideal stay, even for the money

8/10

Excellent

16 Jan 2026

Robert Lee

Average

2/10

Poor

14 Jan 2026

Sharon

No hot water at night… no water at all during the day! Elevators struggled to move. Breakfast was extra starting at $12/person. Unable to adjust my fee paid through a 3rd party

2/10

Poor

04 Jan 2026

Mara

I would not stay in this hotel again, it smelled a lot of marijuana, the corridors were very dirty, the cards to open never worked until we went to reception to have them activated. I asked for cleaning service in my room and they didn't do much, they just took out the trash and stocked shampoo and towels. Without forgetting that when making the reservation it said that breakfast was included and it was not true.

Leisure Family_with_children

6/10

Pleasant

01 Jan 2026

Tenesha

The positive: The check-in process was seamless and the staff were friendly and professional. The negative: the room and bathroom was not very clean. There was different textures of hair in the bedroom and bathroom. The surfaces were not very clean and appeared smeared as if they did a rush job.

Leisure Family

10/10

Exceptional

30 Nov 2025

Tamonica

Yes

Friends_and_family Family

2/10

Poor

20 Nov 2025

Cassandra

My room was not useable, the toilet did not flush and they had no one on staff to fix it so I had to move to another room and it had no tissue but I had to stay because I was there for a funeral

10/10

Exceptional

15 Nov 2025

Benita

Yes

10/10

Exceptional

14 Nov 2025

Abhishek

Nice

10/10

Exceptional

09 Nov 2025

Edwina

Great room, clean!

4/10

Poor

07 Nov 2025

Laura

Very out dated and dirty. Lamps were all rusted at the base. Clothes rod was bent in have. Nightstand was all beat up. Front staff was never there. Had to outside to front of the hotel to get some one to help me at the front desk. I will never come back or recommend.

8/10

Excellent

06 Nov 2025

James

Public spaces, elevators, restaurant need updating. Room was fine.

Leisure Family

6/10

Pleasant

03 Nov 2025

Ronald

Very nice place to stay. My complaint would be regarding the parking reservation pass they give you for your vehicle. If you and your spouse have 2 vehicles for whatever reason they only give you one parking pass. You apparently have to book another reservation if you want another parking pass which is completely unnecessary in my opinion . So I have to pay for a second room just for an additional pass?? This is an issue that needs to be addressed. The parking lot in this case was no where close to being full, they could have easily given me a second pass without a problem. Please address this issue with the staff. If it were not for this issue I would have rated this much higher.

10/10

Exceptional

02 Nov 2025

Desha

Everything was great we enjoyed our stay!!!

Leisure Friends

4/10

Poor

31 Oct 2025

Anton

Killed two big bugs that were on the bed

8/10

Excellent

26 Oct 2025

Dianna L

The front desk staff was friendly, but offered no information about breakfast or the location of the restaurant. The room was very clean, so kudos to the maids! The mattresses felt okay at first, but you could feel the bed frame and that made for less than comfortable sleep. All in all, the cleanliness was almost the best part. The only thing that topped it was the bartender/ server in the lounge/bar. He was working alone and was literally jogging from the bar to the tables, manning the bar while taking and serving food orders. Great service!!!

Business Family

8/10

Excellent

20 Oct 2025

Noor

Great Hotel

4/10

Poor

15 Oct 2025

ellen

Dirty and reeked of weed. Did not eat breakfast

Leisure Partner

10/10

Exceptional

14 Oct 2025

Christine

Right price for the room. Very clean, not particularly fancy or anything but nice basic place. Microwave and mini fridge, iron and ironing board, hair dryer, coffee and coffee maker in room. Helpful front desk. Easy to get on 294. Plenty of shops in the area.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Federico

Showerhead needs replacement

10/10

Exceptional

13 Oct 2025

Felix

Clean

4/10

Poor

12 Oct 2025

Jose De la

Old hotel with poor quality installations

Business Self

8/10

Excellent

11 Oct 2025

Jonathan

Clean room, staff was accommodating

10/10

Exceptional

11 Oct 2025

Natasha

Comfortable

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Javaris

clean room great staff great food

Business

4/10

Poor

25 Sep 2025

Eric

In short, it’s a glorified truck stop. Was here for a month. My card keys failed no less than 10 times, became normal to expect I couldn’t get in and go back to front desk for new keys. Very noisy next to the freeway. Amenities are limited. Gym is ok, but not a lot of options. Place is dated and just poor compared to any hotel constructed in the last 30 years.

Business Self

6/10

Pleasant

23 Sep 2025

Shirley

Far from points of interest. No healthy food options on site or nearby. No laundry facilities.

Leisure Friends

10/10

Exceptional

21 Sep 2025

mellissa

Love this place

My go to hotels for everything

Business Family

8/10

Excellent

20 Sep 2025

Darla

Staff was friendly and helpful. Rooms clean and adequate. Rooms facing highway are noisy.

Leisure Family

8/10

Excellent

19 Sep 2025

Amanda

Friendly staff

Leisure Partner

6/10

Pleasant

15 Sep 2025

Thomas

It is an older property that seems to be going through a renovation. It would have been helpful to have known that when making a reservation. They have no vending machines. I asked that counter clerk if they have bottled water for sale on the premises. He said \"No, but we have complimentary water over there in that container on the counter\". I had to fill two paper coffee cups with water to take to the room. Even the cheap seeding hotels at least have vending machines. Crazy.

Leisure Self

8/10

Excellent

07 Sep 2025

Barbara

Convenient

6/10

Pleasant

03 Sep 2025

Akshay

The hotel is seculded from the main area. There is no near bus or metro station. The closest one is 25 min walk. Either it has to be self driven car or uber/lyft. The hotel staff are ok types. My room was not cleaned and i had to ask them to get it cleaned. Nothing around the property - no grocery store, no restaurants and the downtown is quite far off. I felt the price was higher compared to amenities that they have.

Leisure Family_with_children

10/10

Exceptional

31 Aug 2025

Bryan

Good service

Leisure Family_with_children

6/10

Pleasant

31 Aug 2025

Nicolle

It was a fine place to stay for the night. Clean, felt safe. Plenty of parking (free), which was very appreciated. However, the staff wasn’t very accommodating. (Example: $20 fee to check in one hour early, despite room already being ready. Told us they couldn’t give any extra pillows because the front desk staff “doesn’t know where they are and no housekeepers work at night, etc.) For the price, and based on pictures, I expected it to be nicer. The highway outside can be heard loudly inside the rooms.

Leisure Family_with_children

4/10

Poor

31 Aug 2025

Arkishi

The staff was nice but the rooms were outdated and the tv didn’t work and only had 6 channels

Leisure Family

4/10

Poor

22 Aug 2025

edward

no pool

Leisure Self

10/10

Exceptional

16 Aug 2025

Manikantan

Easy access to highway and restaurants

8/10

Excellent

13 Aug 2025

John

Decent hotel.
Staff were friendly and the service was quick.
Although, no option for free continental breakfast that so many hotels offer these days.

Business Self

4/10

Poor

08 Aug 2025

Verified traveler

Smelled like smoke

The lobby, halls, and room all smelled like cigarette and pot smoke. The entire hotel seemed to be in need of repairs and updating.

Friends_and_family Family

4/10

Poor

02 Aug 2025

Jacob

Food was good. Staff was decent. The property is in dire need of refurbishing

6/10

Pleasant

01 Aug 2025

Srinivasa

Ok, not great.

4/10

Poor

22 Jul 2025

Monica

Having stayed at many Best Western Plus hotels, we have come to expect a certain level of overall experience. This location failed in our opinion. The staff was unfriendly and boarder lined rude, there were no functioning ice machines in the entire hotel, the hotel room doors had a 1” gap at the bottom, the beds were squeaky so every time someone rolled over the others woke up, bathroom was barely big enough for 1 person and the sink counter was extremely low and we were not in an accessible room, the rooms were non-smoking but you could tell that they had been, a/c units were loud, furniture was very outdated, interior signage is very outdated and damaged and in some places not readable or even in place. This hotel didn’t offer free breakfast but did have water and coffee available. The parking lot monument sign has a digital clock on the reader board that was over 3 hours incorrect and the parking lot needed a good cleaning. Overall disappointed and frustrated with the amount we paid for the quality we received and would not recommend.

Leisure Family

6/10

Pleasant

21 Jul 2025

Adan

Not towels

8/10

Excellent

19 Jul 2025

binu

Hotel needs major upgrades.

4/10