DoubleTree by Hilton Chicago

4/10

Poor

26 Mar 2026

Thomas

Parking was great. Didn't eat in house

Our 2 complaints were peeling paint in bathroom and peeling wallpaper in hallways. The biggest issue is we had no hot water on Saturday 3/21. Was very disappointed in our stay with the exception of the staff we had to deal with.

Partner

2/10

Poor

22 Mar 2026

Tramia

Elevators didn’t work, got stuck on one, AC didn’t work, Hot water wasn’t completely OFF, & was charged an extra $100 at arrival . I will
Never come back here !

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Anosha

Had such an amazing stay here! The hotel was spotless, super comfortable, and just overall a really relaxing experience. What stood out the most was the staff—they were incredibly kind, helpful, and made everything feel so welcoming from start to finish. You can really tell they care about their guests.

Only small downside was the elevator being a bit funky at times, but it didn’t take away from the overall great experience. Definitely would stay here again and highly recommend!

Partner

10/10

Exceptional

21 Mar 2026

Tiffaney

I wish the bar stayed open on the weekend later

Partner

2/10

Poor

19 Mar 2026

Theresa

Not at all what I expected at all

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Carl

Great

2/10

Poor

18 Mar 2026

Alyssa

I had to switch rooms because my tub would not drain and the check in system broke down so I had to wait 30+ minutes to be checked in when I was the only guest in line.

Self

6/10

Pleasant

17 Mar 2026

tashe

hotel was aesthetically pleasing, but the limited elevators were frustrating. The kitchen being closed for food in the afternoon, evening, and late evening was annoying as well. Travelers should have been notified that the kitchen was going to be closed for the rest of the day after breakfast. The phones didn't work and there was no room service.

Business

6/10

Pleasant

17 Mar 2026

Omer

Too noisy during day and night time!

Family_with_children

8/10

Excellent

16 Mar 2026

Matthew

Nice stay. Was being renovated so messy and some areas were in need of updating

Family

10/10

Exceptional

16 Mar 2026

Evelyn

The staff were extremely nice and helpful. I had to extend my stay due to cancelled flights so I was stressed but they were so helpful and made me feel at ease

Friends

8/10

Excellent

15 Mar 2026

Christine

The bed and linens were comfy. The staff were top notch. The bathroom needed updating...peeling wall paper, dripping tub faucet. No fridge in room seemed odd. Location was ideal for popping on highways and access to tons of top-notch restaurants.

Partner

2/10

Poor

22 Feb 2026

Lacasha

The room was very cold, one of the windows was broken so air came in. The bath tub paint was pilling. The floor I stayed on was getting work done all night.

Family_with_children

8/10

Excellent

22 Feb 2026

Brian

Older building but very clean

Partner

8/10

Excellent

20 Feb 2026

Rolando

The room was very outdated and had paint chipped all throughout. The shower ceiling had what looked like a huge hole in the drywall also. On the bright side the staff when checking in were super nice and very helpful.

2/10

Poor

20 Feb 2026

Lauren

Old rooms

6/10

Pleasant

19 Feb 2026

Jana

Bathroom not clean and in need of some repairs

2/10

Poor

16 Feb 2026

Juan

We had people in the room next to us that were being very loud. They had the music on very loud and the tv too. They kepy us up all throughbthe night

Partner

6/10

Pleasant

15 Feb 2026

Kristofer

Loud music from a guest room down the hall well past 3:00am on the 3rd floor.
No hot water at 10:00am on a Sunday.
And a motion sensor light switch in the room that had a mind of its own.
Other than that, lots of parking, delicious welcome gift, very clean, friendly staff…

Leisure Partner

4/10

Poor

15 Feb 2026

Maria

We booked a King Size bed room and they gave us a room with two double beds because they ran out of king size rooms.

6/10

Pleasant

15 Feb 2026

Lillian

The room was in great condition, and the staff were very friendly and attentive. I really enjoyed building rapport and having conversations with the two bartenders during the evening hours at the DoubleTree. I told myself I’ll definitely schedule another stay there, but next time I’ll come when it’s not during a holiday.

Leisure Self

6/10

Pleasant

15 Feb 2026

Earl

Booked a king and was put in a double

Leisure Partner

6/10

Pleasant

08 Feb 2026

DeVarius

Bed sheets were not clean and staff didn’t fully explain much. Seem as if she was rushing to get to the next customer and not explaining where everything is located in the hotel.

Business_and_leisure Self

10/10

Exceptional

08 Feb 2026

Cordidra

Renovated room was very nice and clean

Business Friends

10/10

Exceptional

06 Feb 2026

Robert

Nice location, friendly staff

Leisure Family

6/10

Pleasant

04 Feb 2026

Chad

Bathroom had a broken shower head and hotel’s hallways gave it a creepy vibe as I walked down, everything else was fine

10/10

Exceptional

04 Feb 2026

Pakapol

Great

10/10

Exceptional

02 Feb 2026

Byron

The staff was amazing the hotel was run with effectiveness and clean

Business Family_with_children

10/10

Exceptional

01 Feb 2026

Terry

Everything was clean and the staff very nice!

Friends_and_family Family

4/10

Poor

24 Jan 2026

Ronald

Hotel under construction. Not hot water. Don’t stay here.

Leisure

2/10

Poor

12 Jan 2026

Usama

The Issues:

Constant Noise: There was construction in the hallways every morning. Furthermore, other guests played loud music on personal speakers in the lobby as late as 3:00 AM without regard for others.

Safety & Environment: The facility constantly smelled of marijuana, with people smoking right outside the entrance. The situation escalated to the point where the police had to be called due to noise complaints.

Lack of Oversight: While the front desk staff was very nice and helpful, they seemed unable to regulate guest behavior or enforce basic house rules. The property needs better security or stricter policies regarding parties and noise.

The Silver Lining: The staff members themselves were professional and kind when I approached them for assistance, but they simply didn't have the support needed to maintain a quiet, professional environment.

Verdict: I will not be returning. For the price paid, I expected a much higher standard of cleanliness and security.

Business_and_leisure Family_with_children

6/10

Pleasant

06 Jan 2026

Ron

Hotel is old and showing its age.
Rooms are old too. Few amenities etc.

6/10

Pleasant

27 Dec 2025

Lawrence

Our room was very cold.
Shower didn’t work very well.
Cold water faucet in the bathroom was very squeaky.

Check in and out was easy.
Delicious cookies.

Leisure Family

6/10

Pleasant

26 Dec 2025

Dorian

Rooms were not updated

10/10

Exceptional

24 Dec 2025

Cedric

Yes

10/10

Exceptional

24 Dec 2025

Ahmad

Staff incredibly friendly and parking garage was spacious

Business_and_leisure Family

10/10

Exceptional

24 Dec 2025

Mary

Spotless

Self

10/10

Exceptional

21 Dec 2025

Rachel

We selected the Doubletree to stay after a nearby family Christmas party to avoid a late drive home to Michigan. The lobby was beautifully decorated for Christmas, the registry staff was very helpful, and our room had a view of downtown Chicago. It was quiet and easy to get to the highway in the morning. Will stay again!

Leisure

10/10

Exceptional

20 Dec 2025

Tonya

The hotel was nice

Self

10/10

Exceptional

20 Dec 2025

Alejandra

Alex at reception was so nice and accommodating, my husband and I checked in very late at night and Alex welcomed us warmly and allowed us a late check out. I couldn't speak highly enough of her.

10/10

Exceptional

17 Dec 2025

Ricardo

Facilities were clean. The front desk person was very welcoming and helped us get a room based on our needs for this stay.

4/10

Poor

14 Dec 2025

Sandra

The bathrooms had the low toilets, not good for seniors . The bathroom ceiling was peeling , wallpaper in the hallways was coming down.

Leisure Self

10/10

Exceptional

13 Dec 2025

Tahir

Staff was very courteous
Robin at front desk was amazing
Amenities were excellent

6/10

Pleasant

13 Dec 2025

Jason

Musty smell in the room. Toilet would run on and off, no fridge.

Business Self

2/10

Poor

11 Dec 2025

Dawn

Room was so hot we couldn't sleep. Told front desk engineer came up and said it should cool down and left.

6/10

Pleasant

08 Dec 2025

Tom

Staff was excellent. Bed was comfortable. My issue is bathroom. Shower head had duct tape to “ slow” leak. It just caused a spray of water all over. Knob for water was loose , so it was difficult to turn water on or off. Presume both issues were existing for a while.

Friends_and_family Friends

6/10

Pleasant

07 Dec 2025

Elizabeth

The hotel lobby area is very beautiful. The common hallway to our room left a lot to be desired, partially repaired drywall, stained carpets. As for the room, it could use some updating. The bed was not comfortable and the pillows were extremely small for the king bed and flattened very easily. The one thing they did for me was promptly bring a refrigerator to my room to keep my medication cold.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Liza

The breakfast choices are ordinary. Its good continental breakfast choices, the staff are great, but the rooms needs serious updating . shower/tub slow drains. Foyer is very welcoming. If you missed the first shift of housekeeping, they will not comeback even if you asked them to come back a little later. The location is very accessible.

Leisure Family

10/10

Exceptional

07 Dec 2025

Stacey

The front desk person Adrian I’m not sure if this is her name but she was amazing

Business_and_leisure Self

4/10

Poor

01 Dec 2025

Derrick

My toilet was clogged
And I got stuck in the elevator

Business_and_leisure

8/10

Excellent

29 Nov 2025

John

A little outdated but fine

8/10

Excellent

29 Nov 2025

William

It was a little dated, but nice and clean. Very nice people at the front desk.

Leisure Family

10/10

Exceptional

25 Nov 2025

Toimel

Everything was great I have no complaints..
I recommend to anyone!!

Friends_and_family Family

4/10

Poor

24 Nov 2025

Jarquize

Stay was overall good,

10/10

Exceptional

24 Nov 2025

Michelle

The person who checked us in was excellent. We had come from another hotel that was filthy and had bugs in the bathroom. She was so attentive to our needs and made sure that this hotel was going to be better. She She definitely made our night. She even contacted us the next day to make sure everything was great.

Leisure Family_with_children

10/10

Exceptional

17 Nov 2025

Darryl

Did not eat breakfast just nice clean room quiet And very attentive staff

Leisure Self

2/10

Poor

16 Nov 2025

Heather

We booked this hotel because of a wedding we were going to. When you walk in it looks pretty nice and updated but it’s very deceiving because once you go into the elevator, the whole experience changes. The elevators sound like they’re not even gonna make it up and down to get you to your floor. Once you get in the room, it is so beat up and dated our bathroom had cracked tile, peeling wallpaper, peeling paint on the ceiling, no vent in the bathroom, paint was chipped all over the doors. The furniture was very beat up. The carpet was gross and stained. It was so disgusting. There was also a huge issue with the air conditioning, not working. The hallways felt like they were 90 degrees. The room was so hot and the ac would not turn on. Went downstairs to see if we could swap rooms or if there was an issue. She stated the ac will not turn on because of the time of year. She said she could turn the unit completely off or let it blow room temp air. I appreciated her honesty because I will not sleep in a room that’s almost 80 degrees. Others in the wedding party had same issue and ended up leaving. She was kind enough to let us immediately check out with no charge and apologized. Seems like the ac thing has been an issue due to reviews every from 4 months ago. Would not recommend staying here. Do not waste your time or money.

Partner

8/10

Excellent

16 Nov 2025

John Paul

Staff at check in were extremely pleasant

Partner

2/10

Poor

05 Nov 2025

Shazia

I was so disappointed about service. Because bathrooms are so bad in whole three days I couldn’t take a shower because bathrooms tubs were so clogged and moving so much and also bathroom sink also clogged. So much disappointment that. I complained I texted and calls and I complained about that the cleaning lady. No one listen to me. Never ever stayed in hotel again.

2/10

Poor

05 Nov 2025

Michael

The room was absolutely disgusting - not to mention outdated.

Business

10/10

Exceptional

03 Nov 2025

Jeremy

It was very clean and comfortable

6/10

Pleasant

26 Oct 2025

Darnettia

Parking area fine.

Business_and_leisure

10/10

Exceptional

26 Oct 2025

Meghna

-

2/10

Poor

20 Oct 2025

Phyllicia

My room was really cold. And the water was also cold. I should have gotten my money back from this stay.

6/10

Pleasant

19 Oct 2025

Zachary

We paid a lot of money for 3 ppl to stay 2 nights. There were only 2 shower towels (which we didn't realize until it was too late to call anyone) and there was a flood outside our door that was leaking into our room. I told the front desk person this when we checked out and said it was not cool to have to wear shoes at all times in our room. She seemed more concerned with calling someone to fix the problem than acknowledging my complaint. The rates got jacked because of it being marathon weekend; if it weren't for feeling robbed to stay in a room with wet carpet & no microwave/fridge, this would be a good place to stay. I expected better from the \"Hilton\" name besides great parking. The location was good for us...but the overall hotel experience was lackluster. The attached photo is the 1-2 inches of standing water outside our door.

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Jennifer

Hotel was older than nice for its age, there was some renovations being done so we didn’t have a microwave or a refrigerator in the room, but they brought a refrigerator to us. The staff was excellent and kind and helpful. There was some dirt and trash in our room when we arrived, but they removed it quickly. Beds are pretty good!

Leisure Family

10/10

Exceptional

09 Oct 2025

Lorelei

Yes it was easy to find and navigate.

Leisure Partner

6/10

Pleasant

08 Oct 2025

Shane

Staff was nice and friendly. Location was good close to Oak Brook Center. Condition of hotel shows signs of neglect in rooms and in the lobby. There was tape holding down carpet in the lobby. Scotch tape holding together wallpaper in my room. Tub/Shower plastic was peeling off, tiles broken, etc. Comforter was slightly stained. Not a great look. Fine for me staying one night I guess.

Business

10/10

Exceptional

07 Oct 2025

yuritzi

It’s was ok. Could use more cleaning and better mattress.

Business Partner

6/10

Pleasant

07 Oct 2025

Kevin

Hotel in need of repair but friendly staff. Breakfast was horrible and need up an upgrade.

4/10

Poor

01 Oct 2025

Monique

Would never stay here again

The hotel is in terrible condition. Everything in broken, old, or stained. Things haven’t been updated in this hotel likely for the last 20 years.

Self

4/10

Poor

28 Sep 2025

JOHN

Our check-in was delayed over an hour, and our room was still not ready so we had to switch to a different style of room.
Everything was dirty.
Staff was friendly, but other than that, not a very good place to stay

Leisure Partner

10/10

Exceptional

28 Sep 2025

Ozzie

Great location near the Oakbrook mall with great service, rooms, and pricing.

Leisure Family

2/10

Poor

28 Sep 2025

Stephanie

I will never return at this property very dirty, very unprofessional very unsafe. The only two I will give a shout out to is Crystal and Robin for trying to help me in this situation I went through.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Eduardo

Clean room, staff and shops nearby

Business_and_leisure Self

10/10

Exceptional

26 Sep 2025

William

Staff was very helpful

Business_and_leisure Family

4/10

Poor

24 Sep 2025

Elizabeth

didnt clean room

10/10

Exceptional

21 Sep 2025

Terri

Very nice in the lobby, rooms and some halls could use some TLC!

Leisure Partner

4/10

Poor

16 Sep 2025

Diedra

The room was dirty upon check in, no refrigerator or microwave. HORRIBLE.........I will never visit again!

4/10

Poor

14 Sep 2025

John M.

Room was dated and smelled of cigarette smoke. Shower curtain was ripped and dirty; AC was bad and smelled

Leisure Partner

10/10

Exceptional

12 Sep 2025

Joshua

I would first like to start out by giving a shout out to Crystal and Desmond. I accidentally booked my room for the next week and didn't have a room that night when I showed up. At the time there was multiple weddings going on and the hotel was absolutely packed. Crystal and Desmond went out of their way and made it happen and getting me a room, with a balcony! If it wasn't for these two amazing individuals, I wouldn't have had a beautiful relaxing weekend to myself. So if Crystal and Desmond give this message, I would like to say thank you for everything! Without your empathy for my situation, I would have had to spend the night at a Red roof inn or a motel 6 ( which I would have overpaid for).
The next thing I would like to mention is the delicious breakfast that's supplied every morning there. Two out of the last four times that I spent the weekend there I've gotten the breakfast and have been greatly satisfied each time.
3rd & final thing is the room itself. The bed is extremely comfortable & balcony is amazing. Perfect for sitting outside in this weather. Shout out to the cleaning crew. Rooms are always super clean!!

Leisure Self

10/10

Exceptional

07 Sep 2025

Alejandra

The mall in right across the street so very convenient. There’s so many restaurants near by and different activities to do!

10/10

Exceptional

06 Sep 2025

Ozzie

Very nice space and location. I slept well in the room.

Leisure Self

10/10

Exceptional

03 Sep 2025

Kim

Worked out nice — comfortable. Could use some decor updating.

Business_and_leisure Self

10/10

Exceptional

30 Aug 2025

Joshua

It's a wonderful hotel with great rooms and amenities. But the best part of the hotel is the staff!! Denise at check in and Ana the bartender are extremely personable, upbeat, and are the cherry on top when it comes to the all around experience. I go to this hotel for staycations. I could pick cheaper hotels, I could pick downtown hotels. But neither would measure up. The free warm delicious cookies get me in the door, the balcony and cozy bed accommodate my needs; it's the staff that makes me a repeat staycationer. 10 out of 10, 5 stars, 2 thumbs up!! Denise, Ana

Leisure Self

6/10

Pleasant

29 Aug 2025

Reza

The service and overall condition of the hotel were disappointing.

Leisure Family

6/10

Pleasant

25 Aug 2025

thomas

Just worn out

Good staff - room had quite a few stains on floor and chair. Everything is worn down.

Business

10/10

Exceptional

23 Aug 2025

EILEEN

Bathroom needs updating. Sink faucet wasn't secure, shower curtain was torn in places, bathroom vent was filthy. Other than that, everything was fine.

8/10

Excellent

18 Aug 2025

Amir

The rooms were old and the ac didnt work that well

8/10

Excellent

16 Aug 2025

Linda

Hotel staff was efficient and friendly. The hotel was very full during our stay and mostly things ran smoothly. Our only disappointment was breakfast. We were told to “take any table.” After that, no one came to serve us coffee or water or make it clear that we could eat at the buffet. Basically waiters took care of everyone around us. Finally we left.

Leisure Partner

2/10

Poor

10 Aug 2025

Shawn

I stayed on the 7th floor, seemed to be some pretty bad water damage. The hallway floors were wet and it reeked of mildew.

The floors in the room were not vacuumed and if they were, were poorly done, the toilet seat was yellow and peeling along with tub and the wallpaper in the bathroom.

The room had a balcony with a glass door so dirty you couldn’t even see out of it and the bedding appeared to have wet spots but was just the fabric severely worn. Not to mention whoever was in the room next to me had music blasting all night until the early morning. (3am)

Overall very disappointed in the condition of the room, especially for the rate per night resulted in me checking out early.

Leisure Self

8/10

Excellent

05 Aug 2025

Irena

.

10/10

Exceptional

03 Aug 2025

Suguna

a

6/10

Pleasant

03 Aug 2025

jerrold

The balcony sliding door was stuck closed. No fridge or microwave.

Leisure Partner

8/10

Excellent

02 Aug 2025

Michael

Comfotable beds. Leaking toilet.

Leisure Family

8/10

Excellent

02 Aug 2025

Dustin

Walking distance from a nice mall. Parking garage was pretty cramped, but free. Room definitely needs upgrades, felt early 2000’s old.

6/10

Pleasant

31 Jul 2025

Mark

A/C was not working properly

10/10

Exceptional

30 Jul 2025

Donald

My stay was great. I would definitely be back. The only thing was the noise from the construction was a little irritating. But it got better as the week went by

Leisure Self

2/10

Poor

30 Jul 2025

Verified traveler

Reception is terrible... even though i'm a gold member, this is the wrost Hilton hotel i met...

Business

10/10

Exceptional

30 Jul 2025

Gulzar

Had great time