Name: DoubleTree by Hilton Chicago - Oak Brook
Address: 1909 Spring Road, Oak Brook, 60523, US

2/10

Poor

04 Aug 2026

Sameena

Very bad experience

4/10

Poor

03 Aug 2026

Aaron

The nationwide Hilton database outage prevented us from checking in. Once they figured it out, there was only one person working the desk. No apology or consolation was offered for checking in 6 hours after we arrived. Then the room smelled like cigarettes, and the knob in the shower didn't work.

8/10

Excellent

03 Aug 2026

Katya Basim

Clean room

6/10

Pleasant

02 Aug 2026

James

B

2/10

Poor

02 Aug 2026

Bradley

Terrible experience and honestly the first time I’ve ever written a negative review for anything paid for a renovated room was told they had none available room was old had mildew and broken sink water coming out of the ceiling in the lobby and a huge water spot with mildew in our hallway terrible stay unfortunately old and dated rooms

2/10

Poor

02 Aug 2026

Edward

The building was falling apart. Water damage everywhere, including buckets in the lobby to collect dripping water. Our room smelled like it had not been used in weeks and we found a previous occupants belongings in the room. For some reason they gave us a room that was handicap accessible and there was no place to put your stuff in the bathroom and the whole bathroom flooded when you took a shower.

4/10

Poor

01 Aug 2026

Mark

Cracked bathroom sick, no fridge in room, ac leaked. I love staying at Doubletree’s but this one was not it!

8/10

Excellent

31 Jul 2026

Michelle

The hotel was completely out of bottled water during my stay or at least the beginning, which was a little frustrating until they got it back in. But as soon as they did, they were very generous with it.

2/10

Poor

29 Jul 2026

Mohammed

Water leak in the main lobby. Also in the room the rug was wet in the second day of stay
Coffee machine is not working
In this price range there is better hotels

8/10

Excellent

28 Jul 2026

Bridgette

Na

10/10

Exceptional

27 Jul 2026

Raymond

The gym was the worse I seen in a long time but the reason is that there doing re modeling

10/10

Exceptional

27 Jul 2026

Nicholas

Na

2/10

Poor

24 Jul 2026

Reginald

Unfortunately, I did not have a good experience. I booked a room with a king-size bed, but the front desk receptionist confirmed my room and gave me a key without mentioning that the room had two full-size beds instead.

After going upstairs and realizing it was not the room I booked, I returned to the front desk and asked for the correct room. She told me that there were no king rooms available. I politely asked her to cancel my reservation and refund my money because this was not what I had booked. After a few minutes of hesitation, she suddenly said that a king-size room was available.

The entire situation made me feel like she was trying to get over on me by giving me a different room and hoping I would just accept it.

8/10

Excellent

24 Jul 2026

sara

Hot tub out of use was a bummer. There were three family reunions so it was loud everywhere.

6/10

Pleasant

21 Jul 2026

Jen

I’ve stayed at this hotel many time because it’s close to my work. This time however…awful experience. The AC was broken in my room and apparently on my floor or side of the building f or something. I set my AC to 68 the first night. The temp in the room never got below 75. The second night I got back to the room from work and it was 83 degrees in the room. I went to the desk and they said “well sent the engineer. There’s nothing we can do.” The engineer does indeed come about 10 minutes later and says it’s broken, they’re working on it. Etc. and that the front desk would follow up with me. It got to 76 in the room that night and I had it set to 62. And I think it only got to 76 because I had a mini fan with me. Otherwise unbearable but I had a super early work morning and had no choice but to stay. The next day I get back to my room and no surprise it’s now 84 in the room and no AC working. I checked out a day and a half early.
There was no offer of making it right. No apologies. No willingness to make it work. Nothing. I didn’t need free nights or amenities or even a refund, or drink vouchers. I just wanted to be comfortable after an 14 hour day on my feet and it would have been fine.
Renovated room was very nice. Sheets scratchy but to be expected of new sheets. Good pillows and blankets. Not that I used the blankets much. Super nice shower and bathroom.
I’ll stay again. But travelers beware the front desk staff doesn’t or even seem to care at all.

Self

6/10

Pleasant

19 Jul 2026

Steven

Staff was awesome. They were very busy with three or four family reunions and continued to give great service.

Business

10/10

Exceptional

19 Jul 2026

David

Outstanding hotel was very impressed by the staff, the size of it, pool was ok, hot tub was out of use which was a shame

We had top floor room with a good view, it was cleaned to a high standard, and well maintained

We did not use any food there as we eat out as lots of places nearby

Great location for travelling into Chicago

Would have loved stop longer

Parking was also very good

It certainly well worth its rating

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Beverly

The customer services was amazing. Some customers were complaining about how hot the rooms were due to maintenance issues and there were not many other rooms available. My experience was great

Self

10/10

Exceptional

13 Jul 2026

Symeon

Double Tree was very nice stay. Felt very safe and live location and cookies. 1 night stay in very comfy beds. Will be back

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Felix

Clean room and very close distance to oak brook center.

10/10

Exceptional

10 Jul 2026

Christen

Great location. Walkable to the mall. Overall, very good experience.

Self

6/10

Pleasant

05 Jul 2026

Brittani

NO MICROWAVE OR FRIDGE IN ROOM!

Partner

10/10

Exceptional

05 Jul 2026

Tamoya

Wasn’t able to check in on time stated on the reservation because my room wasn’t ready. Big inconvenience but overall it was an peaceful stay

Family_with_children

2/10

Poor

05 Jul 2026

judith

I didn't like anything but the lobby; the rest was horrible.

Family

4/10

Poor

05 Jul 2026

Dianna

Our stay was very challenging. The facility itself looked and was being repaired in different capacities. The air conditioner was not very cool woke up sweating every morning even though thermostat was set on 66. The shower was not hot at all when turned up it was lukewarm. Then returned to our room to find a roach on the back of the toilet top. Do have pics. We stayed for 4 nights at a hefty price.

Partner

2/10

Poor

05 Jul 2026

Jose

AC was broken since the day I arrived. Front desk sent someone over to fix it but issue was not resolved. Spent three days sweating. I even checked out early because I couldn't take it anymore and just went to the car and take a nap there.

Self

10/10

Exceptional

05 Jul 2026

Rebecca

Clean, great staff

2/10

Poor

04 Jul 2026

Juanitta

Here’s a concise review suitable for posting online:

I was extremely disappointed with my stay at this DoubleTree by Hilton. My partner and I booked this trip to celebrate her birthday after she had recently lost her grandmother, hoping for a relaxing getaway. Unfortunately, it was anything but relaxing.

When we arrived, there were no luggage carts available. I called the front desk multiple times for assistance, but no one ever answered. I even contacted Hilton Honors through the app, only to be transferred back to the hotel, where no one responded.

The room itself was unacceptable. It had a bad odor, the balcony was dirty, and the balcony door lock was broken, which was a serious safety concern. It was clear the room had not been properly cleaned or inspected before we checked in.

The lack of customer service was just as disappointing as the condition of the room. We felt completely ignored throughout our stay. For a Hilton property, I expected much better. This experience ruined what should have been a special birthday celebration.

I cannot recommend this hotel based on my experience. I hope management takes these concerns seriously and makes improvements so future guests don’t have to go through what we did.

Partner

6/10

Pleasant

04 Jul 2026

Andrea

Hotel overall is very nice, but the hot water went out.

Partner

10/10

Exceptional

03 Jul 2026

Teresa

Breakfast was AVAILABLE- it was a buffet for a great fee and I only wanted fruit and coffee. It is a reminder that Hiltons are not my favorite establishments.

Self

6/10

Pleasant

03 Jul 2026

Jasmine

Over all the staff could do better .We called for towels because house keeping took them and did not replace them .We called down 5 times no answer once we finally got ahold of someone , we did not receive our towls .We called back 5 hours later and eventually received them .We also booked the hotel because it was a jacuzzi .The jacuzzi was not filled .This should have been stated when I asked at the front desk .

Friends

10/10

Exceptional

03 Jul 2026

Alexis

Loved our stay! It was perfect, and clean and wonderful.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Alejandra

It was great

Self

6/10

Pleasant

01 Jul 2026

Shelly

My refrigerator and coffee pot were not plugged in to work. I could move the coffee pot to use. I could not move the refrigerator. Therefore my food spoiled. $25. Worth of food, I was not happy with that, since it’s advertised to have a refrigerator. I tried to call someone 3 times nobody ever answer the front desk. Checked out, front desk said she would give me points, even though i said Im sure I’m still an Honors member.

Self

8/10

Excellent

01 Jul 2026

Dora

Everything was good except that they forgot to clean our room for 2 days!

Family_with_children

6/10

Pleasant

01 Jul 2026

Darlean

The air conditioner stop working and the fridge did not work at all.

Family

10/10

Exceptional

30 Jun 2026

Lashaun R

Hi

2/10

Poor

30 Jun 2026

Sade

No breakfast provided as stated! Fifth floor was very dark most lights were out carpet stained throughout the hallway and room itself! Broken lamp inside of room no warning it falls onto my bed hitting my head! Staff only response was the room was no one of the remodel rooms no empathy this was not a cheap stay to have this experience!

Family_with_children

8/10

Excellent

30 Jun 2026

April

The Breakfast Was Not Good At All Power Eggs ---Also The Jacuzzi Didn't Work And Didn't Look Like The Picture On Website--- Coffee Was Also Bad To To Strong-- Pool Didn't Seem Clean---- But What Made Me Give 4stars Was Because Ann or Anna Was So Nice And Polite At The Front Desk --- Will I Stay Again Yes But Hopefully The Jacuzzi Works And The Food Is Better And Not Boxed But Actually Cooked

10/10

Exceptional

28 Jun 2026

Donielle

Front desk was not friendly or helpful.

Family

2/10

Poor

28 Jun 2026

Deandre

This property was not a good stay for me did not give me the room I booked. I booked A king with a balcony but because I booked through a third party app it wasn’t honored and they were sold out. They gave me a two bed queen the wallpaper was coming off the wall in the room and it smelled like smoke. They offer me two breakfast vouchers for the inconvenience. The shower water was cold didn’t get hot at all. This a DoubleTree by Hilton and it was terrible.

Friends_and_family Friends

8/10

Excellent

28 Jun 2026

Kevin

The overall facility was good for the price - pretty dated and appears under construction. Moldy smell within hallways

Self

10/10

Exceptional

25 Jun 2026

Lillian

This will be my third time staying at the Doubletree what I love about staying there is the atmosphere. There’s always a wedding family reunion or a event where it involves patrons guest of all ages with it being in a small hotel it’s it makes you feel that you’re in a safe spot not only that you’re right across the street from the Oakbrook mall which has a lot of stores, restaurants and the AMC theater

2/10

Poor

25 Jun 2026

Chassidy

This hotel was so outdate that the walls are brown. It’s pretty clean just ugly inside the rooms, cheap looking! You can tell that they don’t have microwaves in the rooms which they don’t! Definitely not worth it unless you have to! Staff was pleasant

Partner

10/10

Exceptional

21 Jun 2026

kristyn

The staff was very friendly and helpful. It was in close proximity to the freeway, mall, restaurants..

Friends_and_family Friends

4/10

Poor

19 Jun 2026

Vera

Not so good poor cleaning

Friends_and_family Family

6/10

Pleasant

17 Jun 2026

Ramon

Upon arrival there was a line of about 8 people and only one lady at the Front and she was taking long time for check-ins, after about 20 minutes and only 2 people in front of us another lady showed up and did my check in in less than 3 minutes.
After 20 minites I went down to meet the rest of our peers and the line was backed up again and only the elder lady at the Front.
My friends had to wait over 20 minites to register. Also there was no shower courtain at #450 and my friends room phone and safety box did not work and needed up being moved to another room

Business

2/10

Poor

15 Jun 2026

Nicole

The property was in a good location and there was easy parking, and that is about all. We had multiple issues with our room. Maintenance had to be called 3 different times (including once at midnight due to a fridge leaking water all over the floor). Front desk was not helpful in resolving. What was a quick 3 night stay, felt like a month due to all of the issues we had.

Friends

8/10

Excellent

14 Jun 2026

Cynitha

Nice stay, breakfast was not worth paying for.

Self

8/10

Excellent

13 Jun 2026

Larasha

Pretty nice

8/10

Excellent

09 Jun 2026

Melissa

The lobby area was clean. The pool was nice but almost hot tub temperatures. Conveniently located near a mall with lots of things for my father-in-law to do with the kids while we attended a wedding.

8/10

Excellent

08 Jun 2026

Cynthia

Everyone was very friendly and helpful breakfast was great. Would definitely stay here on my next visit.

Friends_and_family Friends

4/10

Poor

07 Jun 2026

Samantha

There is no fridge no microwave the bed was queen size but small needs to remodel the rooms

Partner

2/10

Poor

07 Jun 2026

princess

Terrible...reserved a balcony room left twice and came back room still wasn't ready. They moved us to another room because of this into a suite with Terrible water in the shower..otherwise the suite was ok but not what I wanted nor paid for...not happy with stay at all

Partner

10/10

Exceptional

07 Jun 2026

Robert

Nice

6/10

Pleasant

06 Jun 2026

Edward

Great staff. Hotel needs tons of updates. Rooms pretty outdated.

Self

10/10

Exceptional

03 Jun 2026

Kim

Great experience

4/10

Poor

29 May 2026

Julie

No hot water on 7th floor room. Renovation issues? Told front desk

Self

6/10

Pleasant

29 May 2026

Bill

Parking was good. Room clean.

Self

6/10

Pleasant

25 May 2026

Obaid

The property is in a good location - right across from the high end shopping mall. But the room I stayed in was not clean when I checked in and I had to ask for another room. The interior of the rooms are old and need a major upgrade. I understand some rooms went through the upgrades but many have not - there were carpet stains and the furniture was very dated. The bathroom door in the two rooms I was in did not close properly which was weird. There was chipped paint on the walls and the doors. The common areas like the lounge were updated so that was nice to see.

Self

8/10

Excellent

22 May 2026

Phallen

Good experience

Partner

6/10

Pleasant

21 May 2026

Patience

Okay but under construction, not impressed with the staff

Friends_and_family Family

6/10

Pleasant

12 May 2026

LaCretia

My room was clean, it was outdated but they are working on that part and renovating the hotel. The room we stayed in must have been over the party room. There was really loud music playing during the night but we were so tired we just went to sleep, but that was a nuance!

Partner

8/10

Excellent

12 May 2026

Ty

Parking

Self

8/10

Excellent

12 May 2026

Ty

Clean room

4/10

Poor

11 May 2026

Liani

I need a whole update on the rooms. The paper wall was already peeling throughout the whole property and restroom.

Partner

10/10

Exceptional

11 May 2026

Francisco

Everything was fantastic! Everyone was friendly, and the place was spotless. There were plenty of things within walking distance, and the city was just a 25-minute Uber ride away. We did encounter an issue with the restroom, but after maintenance arrived, there was still some leaking, but it was manageable. if in the area again will definitely be booking at the Double Tree again.

Partner

4/10

Poor

11 May 2026

Kim

The rooms was outdated and the bathroom shower water didn’t work properly and toilet was leaking water. Would not recommend this hotel

Partner

6/10

Pleasant

09 May 2026

Cheree

Not as up to date as i imagined. Poor lighting in the room. No mini fridge in the room.

Business

8/10

Excellent

29 Apr 2026

Breana

Breakfast was ok, hotel was quiet, parking was convenient, the restaurant hours were extremely limited. We arrived shortly before check in and the bar did not open until 30 minutes after check in started than closed at 10, we had an event and could not make it back in time for a night cap.

Partner

6/10

Pleasant

27 Apr 2026

Pam

The decor of building and amenities are nice. The main issue was the comforter. It was extremely old. The stuffing was clumped and hard inside. When we requested a new one, the replacement was the same. It was weird because the rest of the bedding was good, pillows nice, sheets clean and white, soft. We expect consistency and a level of care from this hotel chain. Seems like an easy thing to fix. We also had to ask twice for the issue to be addressed, and staff was not at all attentive or concerned about the quality.

Partner

6/10

Pleasant

26 Apr 2026

Valencia

The bathroom ceiling is peeling, the toilet looked clean but discolored due to needing a toilet replacement. The tub needed updating. The inside of the tub was old looking from wear and tear, the ceiling over tub was peeling, the tub faucet was loose from the wall, when I turned water on in shower, the water sprayed outside the tub instead of coming out evenly.
Some of the walls in the hall on my 4th floor seemed to have plaster and no paint.
I was told by front desk they were in middle of remodeling the rooms, but when I stayed at the same hotel more than a year ago I was told the same thing.

I had to request a fridge when I checked in which took approximately 3 hours. Thankfully, I didn’t have any issues with staff or breakfast. I give the hotel a plus for free parking. I did however was looking forward to having breakfast in my room and was told by I would have to pay extra due to breakfast being buffet style.

Self

8/10

Excellent

26 Apr 2026

James

Everything was clean. No fridge in the room and there was paint peeling off the ceiling shower. Such a simple fix. Would take an hour to repair and the room would be back available by the end of the day.

10/10

Exceptional

24 Apr 2026

Wade

Easy and free parking. Staff was great.

4/10

Poor

24 Apr 2026

Lihua

Noisy. Slow elevator. Reserved a double bed room but forced to take a king bed room without refund of the price difference.

Family

10/10

Exceptional

20 Apr 2026

Spencer

Great trip!

Partner

4/10

Poor

19 Apr 2026

Carl B

This location is currently remodeling the room we were assigned the paint was was flaking and peeling from the surfaces there was no mini fridge and the bathroom
Countertop was cracked

2/10

Poor

19 Apr 2026

Ashley

The room I paid for was not available so they placed me in another room which wasn’t accommodating for the amount of people that was with me. The room had many issues the shower was broken the water wouldn’t drain in the tub . Just a horrible experience

Friends_and_family Family

4/10

Poor

17 Apr 2026

Dolores

Staff was wonderful but the property very run down & noisy renovations in progress. There was no mention of renovation work on booking website or hotel website . Very large 7 story property with lower level conference & event center with only 3 elevators to accommodate all guest & each was limit 5 passengers . We stayed 8 days & on most days there was an elevator out of service. A couple of days 2 elevators out of service & we ended up taking stairs from 6th floor, stairs didn’t even route us to lobby. One day there was no hot water due to boiler breaking down & no communication about the situation to the hotel guests. All unacceptable.

Partner

10/10

Exceptional

15 Apr 2026

Shirley

it was great

4/10

Poor

15 Apr 2026

DEBRA

Beware - this hotel has chronic HVAC issues. I booked here because it’s close to oak Brook center and the other hotels right there were significantly more expensive. Regretted it immediately. I asked at the front desk if they were having any hvac issues in the room and I was assured - no not at all. Went to my room and it was sweltering. Called down and phone rang and rang no answer. Finally got someone on the phone and they told me they would send maintenance. Took him about two hours to come but he was great once there. Turns out my hvac had been shut down in the room and some important part both unpluggged and broken. He fixed it but was about 10 pm by the time it was resolved. I’m officially done with this hotel. A shame because it has the potential to be a decent place but has consistent issues with lobby and public hvac and rooms. They need to put some money into
Fixing the place.

Self

8/10

Excellent

14 Apr 2026

Genevieve

It’s been ing renovated and it really needs it. The staff was lovely!

4/10

Poor

14 Apr 2026

Bill

Room did not include a microwave. Hot water was not available. It took a half hour of water running to get somewhat warm water for shower.

Partner

4/10

Poor

13 Apr 2026

Tyneisha

The property need a lot of work, the rooms are Terrible and need major upgrades. The staff were nice the parking was simple and accessible.

Self

10/10

Exceptional

13 Apr 2026

Miguel

Parking was easy and yes I ate breakfast was amazing me and my future wife live it and walk around the hotel and bought my step kids to the pool to enjoy their self

Family

10/10

Exceptional

10 Apr 2026

Scott

Beautiful hotel

Partner

10/10

Exceptional

08 Apr 2026

Tiara

Great hotel

10/10

Exceptional

07 Apr 2026

Patricia

Yes

Self

8/10

Excellent

07 Apr 2026

Kelli

the

8/10

Excellent

04 Apr 2026

Sandra

Parking inside was great especially because of the weather. Had no breakfast

6/10

Pleasant

01 Apr 2026

Elizabeth

Hotel was clean and had a nice lobby. The food and drinks at the bar/restaurant were very good.
The suite was great for me and my husband who goes to bed much earlier than me. The bed was very comfortable. However, some of the finishes in the suite definitely needed attention, i.e. scratched wood trim and was a bit dated. But, the real issue was the water pressure, it was terrible and we had to shower under just a stream. Wasn’t what I was expecting from DoubleTree.
We were only there for one night so we managed, but if it had been any longer I would have asked to be moved.

Partner

4/10

Poor

30 Mar 2026

Dana

The parking is onsite in a ramp and complimentary and very convenient.

The property was in significant disrepair. It is a large property with many guests, and only one elevator was working throughout the weekend. This made the utilization of the elevators nearly impossible. The room's heat was overactive, with the room extremely hot even after setting the wall units to 60 degrees. The shower barely put water out during use with most water coming out of the tub faucet.

Family_with_children

8/10

Excellent

29 Mar 2026

Veronica

The property is nice and right across the street from the Oak Brook mall. The property is a little outdated and the area we stayed at had some construction/remodeling happening but

10/10

Exceptional

29 Mar 2026

Quinn

Everything was good

Self

10/10

Exceptional

28 Mar 2026

Aleah

Was very clean, a lot of parking, continental breakfast. There’s a cafe, bar, and they give out water and cookies at check in/ out!

Family_with_children

4/10

Poor

26 Mar 2026

Thomas

Parking was great. Didn't eat in house

Our 2 complaints were peeling paint in bathroom and peeling wallpaper in hallways. The biggest issue is we had no hot water on Saturday 3/21. Was very disappointed in our stay with the exception of the staff we had to deal with.

Partner

2/10

Poor

22 Mar 2026

Tramia

Elevators didn’t work, got stuck on one, AC didn’t work, Hot water wasn’t completely OFF, & was charged an extra $100 at arrival . I will
Never come back here !

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Anosha

Had such an amazing stay here! The hotel was spotless, super comfortable, and just overall a really relaxing experience. What stood out the most was the staff—they were incredibly kind, helpful, and made everything feel so welcoming from start to finish. You can really tell they care about their guests.

Only small downside was the elevator being a bit funky at times, but it didn’t take away from the overall great experience. Definitely would stay here again and highly recommend!

Partner

10/10

Exceptional

21 Mar 2026

Tiffaney

I wish the bar stayed open on the weekend later

Partner

2/10

Poor

19 Mar 2026

Theresa

Not at all what I expected at all