Name: Crowne Plaza Lombard - Downers Grove
Address: 1250 Roosevelt Rd, Glen Ellyn, 60137, US

8/10

Excellent

04 Aug 2026

Peter

Very professional staff provided great service and support with all inquiries.

10/10

Exceptional

04 Aug 2026

Ana

Everything was ok

10/10

Exceptional

03 Aug 2026

Jason

Upon check-in, Will at the front desk was super helpful, he printed off the train schedules for us and highlighted the rail lines we needed to take to get into the city, every staff member we encountered was extremely pleasant. Our room was very clean and the beds and pillows were comfortable. The pool was well maintained and the water was warm! The breakfast was your standard continental fare. Overall we had a pleasant stay!

4/10

Poor

02 Aug 2026

James

Hallways, common area, elevator, and room smelled musty, looked like it was in desperate need of renovation. My wife and I had to cut our reservation short after one night because our allergies were getting progressively worse in our room.

The only redeeming quality was that the front desk was accommodating and the furniture in the rooms were more ornate than most hotel rooms.

10/10

Exceptional

31 Jul 2026

Glen

Staff breakfast coffee in lobby 5 stars

10/10

Exceptional

30 Jul 2026

DEREK

.

10/10

Exceptional

29 Jul 2026

THOMAS

The rooms were very clean along with the lobby. Was one of the most friendly staff I ever encounter at a hotel.
Outside of hotel doesn’t look like much but inside is great

10/10

Exceptional

28 Jul 2026

Katrina

We had a great stay at this hotel! It looks like it has been remodeled and the remodel looks great! There is a nice big pool. The restaurant in the hotel had amazing food, with TONS of gluten free choices! I would book here again.

10/10

Exceptional

27 Jul 2026

Pamela

I had an amazing time here!! The pool is amazing and I loved the zone!

8/10

Excellent

26 Jul 2026

Cindy

Rooms were clean and big fit comfortably and staff were nice and friendly.

10/10

Exceptional

25 Jul 2026

Jim

Very clean and comfortable! Slept well and the staff friendly. I would stay here again.

4/10

Poor

24 Jul 2026

Stephen

The restaurant was very good. The dinner contained interesting combinations. The breakfast was basic. The room was shabby with old wallpaper. The room was not touched during our two night stay- no cleans towels, no coffee, etc.

10/10

Exceptional

22 Jul 2026

Tanja

Love this Hotel.I could recommend buying the buffet breakfast. Everything was just great. The only thing I didn't like was the bar doesn't stay open late.

6/10

Pleasant

17 Jul 2026

Andrew

The air conditioning vent/fan was very weak. I had trouble feeling the cool air from more than 10 feet away. The pool could use cleaning and repainting. At first glance, the pool appeared to have dirt on the pool floor, but it was the bare concrete exposed from the paint that had peeled away from the pool floor.

Family_with_children

8/10

Excellent

17 Jul 2026

Jean

We were supposed to have an accessible room but it had a tub not a walk-in. We weren't able to change rooms until the next day. We were also told the in-room fridge had a freezer compartment but it didn't. Fortunately we were able to have our insulin travel pouch icepacks placed in the office freezer.

Partner

6/10

Pleasant

15 Jul 2026

Kirsty

Good location and ideal for a short stay just outside the city centre.

4/10

Poor

13 Jul 2026

Carl

Staff was polite but couldn't answer a few simple questions. Fan did not work in bathroom so I had to bend over to use the bottom third of the mirror. This also causes bedroom area to have high humidity. Bathroom floor had very small ants. The room's safe did not work. The pool was closed for maintenance. Lighting was very dim. One bright light would have been helpful. Disappointing.
Breakfast was OK but food was not hot. Staff was very attentive.
Other than the fan issue, the bathroom was updated. The bed was comfortable.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Elizabeth

The room was clean. The staff was amazing and the pool was what will make me definitely go back :)

Family

8/10

Excellent

04 Jul 2026

Diamond

Beds are in dire need of updating. Horrible beds !!! Property in great location . Staff very friendly and helpful!

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Diamond

The beds are horrible they are flimsy and move when you sit on them and lay on them. Very disappointing! Overall I’d give the location a 10 as there are so many places to eat and shop. The befs definitely need updating.

10/10

Exceptional

25 Jun 2026

Darian

Very clean room, staff was kind and patient with everyone, beautiful hotel

Partner

8/10

Excellent

24 Jun 2026

Diamond

Great cus

6/10

Pleasant

24 Jun 2026

Nadine

We booked one of the hotel's suites for 4 adults. The description indicated there was a separate bedroom and also a.pullout couch. The impression was that the pull out couch was large enough for 2 adults, since the room was supposed to accommodate 4 adults. the bedroom was not separate. There was no door between the living area and the bedroom. My husband and I were in the bedroom sharing the room with our adult son and his fiance. The lack of privacy was very inconvenient. Additionally, the pull out couch was a twin bed. We actually measured the mattress size. Obviously a trend bed is not ideal for to full size adults. We addressed are concerned with the front desk. The young lady at the desk simply said that's just the way the rooms are. We were not offered any discount or given any type of coupons for their breakfast buffet that cost $18 per person. The hotel itself was not too bad. There was some wear and tear and it was not the most attractive building. The price of the room was not warranted by the condition of the hotel.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Shaoming

Nice and quiet facility. Easy access to everywhere.

10/10

Exceptional

21 Jun 2026

Brandon

Great place

10/10

Exceptional

17 Jun 2026

sheree

It’s beautiful but the carpets have seen better days

Self

10/10

Exceptional

16 Jun 2026

Rosa

We had a wonderful stay at this hotel! The hotel was very clean, and the staff was friendly, welcoming, and attentive throughout our visit. We traveled with our family, and the kids had a great time enjoying the pool.

The location was excellent, with a variety of stores and restaurants nearby, including Giordano’s Pizza, which was a huge plus. Overall, it was a great experience with a fantastic location and outstanding staff. We would definitely stay here again and highly recommend it to others!

Family_with_children

10/10

Exceptional

08 Jun 2026

Richard

Solid hotel experience.

2/10

Poor

04 Jun 2026

Kristine

Breakfast is only buffet on Saturday & Sunday. If you include breakfast in your reservation, it's not for all of the occupants in your room, so you have to pay for them out of pocket.
The lobby is nice, but once you turn the corner the carpets, walls and wall panels in the elevator are dingy, ripped and have dirt and oil discoloration from where people put their heads while waiting in the elevator.
The rooms have dirty carpets, and it looks like they just painted old furniture and called it a day. Do you like your room cold? Too bad. The thermostat can be turned as cold as it goes, with the fan as high as it goes, and your room is still going to be warm and humid. The thermostat has to be 40 years old.
The bathroom doorknob is stuck in \"locked\" mode no matter what, which is a fun surprise when your child calls for your help figuring out the bathtub. Is your reservation for four people? That's fine. You only need two towels.
The pool area is gross. No clean towels to be found, but there were dirty ones (and trash, and fake eyelashes) all around.
The gym floor is made of uneven floor squares that are lower in the middle and higher as you go up the sides. It's a liability and a tripping hazard.
Asked for no housekeeping, they came anyway.
We stayed 4 nights. Finally, by the last night we had towels and a box fan. Staff was apologetic but made no attempt to fix anything aside from the fan and towels, citing it was our fault for booking on hotels.com

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Elena

I’ve stayed in better and a little cheaper before. It was ok. I still would stay here again. Just not The best. No free breakfast either for the price we payed.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

James

Great hotel with friendly and helpful staff. On our reservation we mentioned one request that would make our stay better and we were delighted the staff handled it right away. Excellent breakfast and server staff.

Friends

6/10

Pleasant

01 Jun 2026

Nancy

Heating and cooling systems were very old. The bathroom was so small only one person at a time could fit. The bed was old and very hard with no comfort. I was very disappointed. I’ll be staying a few miles away at the Westin or Embassy Suiy.

Partner

10/10

Exceptional

31 May 2026

Tammy

Clean room, staff was friendly and pleasant. Breakfast was good.

Partner

10/10

Exceptional

31 May 2026

Caroline

The hotel was very comfortable and nice. On the older side but well maintained and very clean. Great location, close to Chicago without the terrible traffic. Lots of good places to eat. Very safe parking. Definitely would stay again.

Friends

10/10

Exceptional

29 May 2026

Miguel

Good

Family_with_children

8/10

Excellent

28 May 2026

Gary

Very clean and comfortable hotel , just needed a place to sleep and shower. Staff was fine just checked in and out

Self

10/10

Exceptional

25 May 2026

Jason

Thoroughly enjoyed my stay. The room was clean and comfortable. The front desk clerk, Will, was very kind, knowledgeable and made the check-in/out seamless.

Self

6/10

Pleasant

24 May 2026

Venkata Subbu Krishna

Okay. Hoped better from this hotel. One of the front staff (male person) was not polite. Other front staff were courteous and polite though.

In regards to the room, it was fine. The bathroom was very tight. Carpet was sticky.

Hotel breakfast was very limited and the items were not being refilled faster. I wouldn't call it a buffet for the small spread it had. Some items we were told as done, though an hour remaining in the breakfast timing on Saturday.

Next time, I'd choose some other hotel.

Family_with_children

6/10

Pleasant

24 May 2026

Brian

Rooms need updating. Thermostat is manual with no temp readings. Rooms were kind of tight. Rooms were clean and the lobby was very nice. Staff was friendly.

Family

10/10

Exceptional

24 May 2026

shawn

Very nice stay, would come back again.

Friends_and_family Family

4/10

Poor

23 May 2026

Kristy

Safe location, basic amenities, Plastic ziplock bag left in the Shower when we arrived, a few clear blood stains in fabric of couch, staff gave us 2 free breakfast tickets, for a comp, there was one person in the restaurant serving the whole room of 8 families so we left

Family

2/10

Poor

17 May 2026

Richard

I never got a room. I was notified that expedia over booked ...so I did not get a room....and I am waiting for my credit(room cost) to go back to my credit card from Expedia.

10/10

Exceptional

11 May 2026

Debra

The location was important for me but the staff was very friendly and it was quiet.

Self

10/10

Exceptional

11 May 2026

Aja

.

Self

8/10

Excellent

10 May 2026

Gordon

The staff at checkin were extremely helpful and courteous. The room was clean and prepared. My wife’s key had to be reset 3 times.
Breakfast was simple and delicious. Saturday morning, only one overworked young lady was available for a full dining room.
The shuttle set up for the weekend was extremely helpful and appreciated.
Parking was plentiful and access to local shops very easy.
This was our second visit and we will return.

Friends

6/10

Pleasant

09 May 2026

Jose

Hotel is clean , great people. Just a bit outdated.

Self

10/10

Exceptional

05 May 2026

Rosemary

A nice hotel. But a little dated. I was on the 3rd floor. So not sure if other rooms were updated.

Pet

8/10

Excellent

04 May 2026

Rosie

The staff was friendly and helpful. Room service and cleaning was great. We did not try the breakfast. Traveled for a football tournament. Property is a lil older but very family friendly. The mattress for the pullout bed was older and stained.

Family_with_children

8/10

Excellent

04 May 2026

lakiki

Everything was great the only complaint I have is there was nothing to watch on TV. I wish hotels would upgrade to streaming apps

10/10

Exceptional

04 May 2026

shane

Everything was okay. When I booked my room online it said that breakfast was included but it wasn't. This wasn't a huge deal for me because I don't usually eat breakfast but needs to be fixed.

Business

8/10

Excellent

01 May 2026

Darren

The room was clean and cool.

Self

6/10

Pleasant

25 Apr 2026

Dawn

The hotel was outdated. The rugs were old and musty and the elevator smelled. The pool lining was rough and needed an upgrade. The hotel room keys continuously malfunctioned and I needed to get new keys. The restaurant was not open Sunday or Monday. The breakfast buffet was similar to a continental free breakfast but dinner had excellent choices

Family

10/10

Exceptional

23 Apr 2026

Tracy

Great experience

6/10

Pleasant

21 Apr 2026

Ronnesha

Clean room but small and you can hear everything in the rooms as you pass by.Old elevator very loud and the gym is old looking as well.

10/10

Exceptional

14 Apr 2026

Melissa

The staff was very friendly. Room was clean. We had breakfast in the restaurant which was very clean food was good. Staff in there were great.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Bill

Breakfast was great. Staff was very helpful and friendly. The bathroom was small. We had a room that faced two busy streets this time so there was a lot of traffic noise at times. Otherwise the hotel was quiet. This was our second stay here.

Partner

2/10

Poor

30 Mar 2026

Robyn

I am writing to formally dispute a series of unauthorized charges following my stay at the Crowne Plaza Lombard Downers Grove from March 27 to March 29, 2026.

My rooms were prepaid via Expedia (Itineraries #73400939577096 and #73401902913251) for a total of $539.26. However, my bank statement currently shows four additional pending transactions from your property totaling $526.28 ($314.60, $105.84, $55.84, and $50.00). These charges were never disclosed, authorized, or explained at any point during my stay.

Beyond the financial discrepancy, the quality of service was unacceptable:

One bathroom was filthy upon arrival, and the plumbing in the walls knocked loudly for the duration of the three-day stay.

On Saturday, while we were napping, front desk staff woke us up to blame my sleeping son for a noise complaint. Despite our own complaints about children running in the halls and beating on doors, your staff refused to review security footage and instead threatened us with fees.

Staff refused to help when after midnight, there were a dozen people in the hallway, trying to get into rooms they didn’t reserve. One, actually vomited in the hallway.

The stress of this stay was compounded by a medical emergency. On the morning of my last day, I suffered a stroke. After my children were picked up, I utilized self-checkout to go immediately to the hospital.

I had intended to book two rooms at your location on alternating weekends for the next two years, plus holiday breaks.

Family_with_children

8/10

Excellent

16 Mar 2026

Danielle

We stay at this hotel often and generally enjoy it. This time the suite was nice overall, but there were a couple noticeable spots where the wallpaper was lifting, and on the last day there was a leak dripping in the bathroom. Aside from that, the pool area was very clean and the other guests were courteous. Overall we would still recommend staying here.

Friends_and_family Family

8/10

Excellent

07 Mar 2026

Bryan

Staff was very helpful and accommodating.

Partner

8/10

Excellent

02 Mar 2026

Alicia

Clean room and pull out coaches, staff was very helpful. From front desk, housekeeping and the restaurant staff.

10/10

Exceptional

21 Feb 2026

William

Best decision I made

Partner

10/10

Exceptional

18 Feb 2026

pchtess

Friendly staff

10/10

Exceptional

17 Feb 2026

Peter

Staff was great. Bed was comfortable.
No continental breakfast :(

Self

4/10

Poor

16 Feb 2026

Heather

Room was not ready ( checked in about 2:30) so was downgraded. No water available. No real coffee available. Not too many options in this area however.

Business Family

8/10

Excellent

11 Feb 2026

Dashaun

Nice location clean and staff was great 👍

10/10

Exceptional

10 Feb 2026

Pamela

Always a great stay!

Leisure Family

10/10

Exceptional

08 Feb 2026

Taylor

Clean room, great staff, even better pool.

Leisure

8/10

Excellent

08 Feb 2026

Steven

Clean room close to everything like shopping and highways

Business Family

2/10

Poor

03 Feb 2026

Scott

Love it

10/10

Exceptional

22 Jan 2026

ferliner

The front desk gentleman was very polite also the restaurant was great.

2/10

Poor

19 Jan 2026

Azzeddine

The bathroom is very small

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Corey

Staff was nice.

8/10

Excellent

11 Jan 2026

skye

Friendly staff Nice restaurant

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Elizabeth

Comfortable room

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Elizabeth

Staff very helpful, cleaning staff kept everything clean.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Joseph

We would have liked the pool to be warmer.

10/10

Exceptional

05 Jan 2026

Christine

Did not eat at the propert

Leisure Family

10/10

Exceptional

04 Jan 2026

Austin

Very clean room

Leisure Friends

8/10

Excellent

04 Jan 2026

Amy

The facility was a little bit run down. We got a suite with a sleeper sofa and it said it slept 4 people, but the sofa was a twin so one of our kids slept on the floor. It was fine. But don’t plan on going back.

8/10

Excellent

27 Dec 2025

Susann

Great staff! Nicely kept; clean older hotel!

Leisure Family

8/10

Excellent

27 Dec 2025

Brian

Room was clean, parking was easy

4/10

Poor

23 Dec 2025

Rob

Workout room is a joke. Floor coming up. One bench. The only pulldown machine has no arrangement to us on the pulldown machine so it’s not usable.
Room cleaners did a great job.
They allow dogs and 8 to a room. Smell of weed the first two nights while walking the floor

6/10

Pleasant

22 Dec 2025

Doreen

Stay was fine until fire alarms went off at 5-5:30 am first night and 2:30 2nd night. Hotel did compensate!

Leisure Family

10/10

Exceptional

20 Dec 2025

Samuel

Parking easy. Access to pool easy.

6/10

Pleasant

15 Dec 2025

justin

We were directed to where the rooms are before we even checked in. No information was provided upon check-in except for room number, key cards, and breakfast vouchers. The desk worker (\"Will\") was dismissive and did not do anything that made us feel welcome.

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Cathy

Courteous staff. Clean room, could stand some updating but aside from that nothing stood out.

Friends_and_family Family

8/10

Excellent

10 Dec 2025

Rachel

Room was clean and nice. Pool was nice. Restaurant was not open at convenient times.

10/10

Exceptional

09 Dec 2025

Eric

The room was clean and comfortable and all the staff we interacted with were friendly. The breakfast area was clean and the food good.

Friends_and_family Family

6/10

Pleasant

06 Dec 2025

Timothy

Clean room. Good bathroom and toiletries. One mattress was broken down and sagging, both were too firm. Difficult to control room temperature

Leisure Friends

2/10

Poor

04 Dec 2025

Nasheeth

I normally do not leave negative reviews, but my experience at this Crowne Plaza was truly disappointing. This was by far the worst hotel I’ve stayed at, and the customer service was even worse than what you’d expect from a Motel 6. The front desk employees couldn’t even lift their heads to acknowledge us—extremely rude, unwelcoming, and completely unprofessional.

The rooms were old and poorly maintained. The wallpaper was peeling, the lighting was terrible, and the overall condition made the stay very uncomfortable. For a hotel that carries the Crowne Plaza name, this was nowhere near acceptable.

I will never return and definitely won’t recommend this place to anyone. Crowne Plaza needs serious improvements in both their staff training and room upkeep.

Leisure Family

8/10

Excellent

29 Nov 2025

Kelsey

Clean room, efficient staff

10/10

Exceptional

16 Nov 2025

Timothy

Peaceful and clean

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Moskoula

Everything from the front desk personnel to the cleanliness of our room was excellent.

Leisure Family

10/10

Exceptional

10 Nov 2025

Gregory

We stay here twice a year on business.
Staff was particularly helpful on this trip as I accidentally booked 2 rooms….was expecting a nights charge (or worse) for the second room but they simply cancelled it with no penalty.
Very clean and comfortable rooms…close to everything we need while we’re there.

Business

8/10

Excellent

10 Nov 2025

Vicki

Room is outdated but it was great for our purposes. We would only be there to sleep and shower. It was clean and comfortable.

Partner

8/10

Excellent

06 Nov 2025

Julia

We love this hotel, especially for the outstanding restaurant on the premises. The breakfast voucher is a great value! My kids also love the pool - the room itself is so bright and it feels like a retreat. My only critique is that the pool really needs a good cleaning. The water is clean but the sides of the pool really need a deep cleaning.

Leisure Family

10/10

Exceptional

03 Nov 2025

JOSEPH

Staff was very accommodating and felt the hotel with breakfast was an excellent value for Chicago area

Leisure Family

6/10

Pleasant

30 Oct 2025

Eric

Staff was very friendly. Room was clean, but worn down. Everything worked in the room though. The fitness center had a broken bike and elliptical, but the treadmill worked. You get what you pay for, and it was inexpensive.

Leisure Friends

10/10

Exceptional

27 Oct 2025

Kimberly

Very clean

10/10

Exceptional

24 Oct 2025

Antonio

Good