Name: Hilton Chicago/Oak Brook Suites
Address: 10 Drury Lane, Oakbrook Terrace, 60181, US

8/10

Excellent

03 Aug 2026

sudhir

Everything was okay. We liked the breakfast as it had many options so everyone can eat.

6/10

Pleasant

03 Aug 2026

Mattison

Elevators were malfunctioning constantly. I got stuck in one briefly. The open buttons weren’t working and one man almost got his arm stuck.
Rooms a little outdated/dingy.
Key card stopped working and had to get a new one.
Staff was great!
The lobby/communal areas were very nice.

8/10

Excellent

03 Aug 2026

Amy

When we checked in, the sofa bed had dog hairs and the floor near the sofa bed. We had to ask for a sofa cover and a comforter to cover the sofa bed.
There were only 3 sets of towels and we had to ask for 2 more since there were 5 of us that we specified upon booking.
When we booked, we chose the with breakfast choice but were not given vouchers for the breakfast by the check in counter.So the next day while we lined up for breakfast we were given choices between a buffet for 20$ or a 12$ menu breakfast. When we told that we paid for breakfast during our reservation, the lady told us to ask the checkin counter for our vouchers. This should have been given to us upon check in.
On a positive note, we liked the pillows and there was enough room for parking which only cost 8$.

10/10

Exceptional

02 Aug 2026

Judith

Very good moments.
Thank you so much.

2/10

Poor

31 Jul 2026

Jeffrey

They gave away our paid for room. Leaving us with a room that didn’t have enough beds. The pull out couch was broken as well. They were of no help and didn’t seem to care. The manager never contacted us back.

10/10

Exceptional

26 Jul 2026

Brian

Clean and spacious room. Very comfy bed. Everything was great, and at a good price.

10/10

Exceptional

26 Jul 2026

Vijay

Breakfast was okay not so well.

2/10

Poor

24 Jul 2026

Khalil

The hot tub was unfortunately closed, and the pool closed at 8 PM. Had I known, I might have chosen a different hotel. I had specifically booked this accommodation for the pool and hot tub, but upon my arrival, the hot tub was out of order, and the pool's early closing time was unexpected. I believe most guests would prefer not to swim at 6 in the morning.

8/10

Excellent

22 Jul 2026

steve

Charging for parking in chicago suburb with property in same lot as Drury Lane theatre enormous parking lot.
Although it was 8.00, charge not listed on hotels.com
Its a Motel 6 move.

10/10

Exceptional

22 Jul 2026

Maria

I love a hotel that’s clean, peaceful, and comfortable. Friendly staff, cozy beds, beautiful décor, and great customer service make all the difference. It feels like a home away from home.”

2/10

Poor

21 Jul 2026

Donald

Give free parking and breakfast to people that are staying at the hotel. Update the rooms and clean the balcony windows

Family_with_children

8/10

Excellent

18 Jul 2026

Tom

Had to pay extra for parking. Breakfast is not free

Partner

10/10

Exceptional

08 Jul 2026

David

There were only two elevators available, and unfortunately, one of them was out of service. This led to long wait times both going up and coming down to different floors. It was a bit challenging to move between rooms efficiently because of this

Family

2/10

Poor

04 Jul 2026

Andre

The place is simply old dirty and outdated.. The rug and furniture in the room was stained and I didn’t even want to touch the couch. I checked in and checked out immediately and went to another hotel near by.

Partner

10/10

Exceptional

03 Jul 2026

Zainab

Clean room and very comfortable stay

10/10

Exceptional

29 Jun 2026

Alan

Great staff in the bar area. Very helpful.

Self

6/10

Pleasant

29 Jun 2026

Lori

One thing I always look for, book for and am willing to pay more for is the hot tub. The pictures when booking made it look like a very nice pool area with a nice round hot tub. Unfortunately the hot tub was a construction zone, and there was no warning at all. Very disappointing. Also, the breakfast options were much to expensive for what was offered. The room was laid out nicely, but was old and not well kept. The shower was dripping and the shower floor was slimy, so I couldn't use it. The carpet was old and patio was tiny with no screen and all the paint was chipping and falling off.

Otherwise the staff were very kind and friendly and most of the property was clean and tidy.

Self

6/10

Pleasant

29 Jun 2026

Ashley

The room was overall lacking some attention. Wallpaper peeling off, curtains were stained and stuck together, furniture is old and worn. The pull out bed in the sofa was yellow and dingy. Overall did not feel the cleanest. The rooms were spacious and the amenities were good. Would not stay here again unless the hotel got an upgrade

Family_with_children

8/10

Excellent

28 Jun 2026

Doris

The location was excellent! Very close to mercury theater. The slot machines were a pleasant surprise.

10/10

Exceptional

24 Jun 2026

Tatiana

The location was what attracted me. I needed something close to the Drury Lane Theater venue. The hotel was great, rooms were spacious and clean, the staff were friendly. Only warning if you uber to the hotel- there are two with very close names. You want the Oakbrook suites and NOT the oakbrook resort. Both owned by Hilton and caused confusion. I ended up having to take two uber rides because I wasn’t paying attention.

Self

10/10

Exceptional

23 Jun 2026

Cynthia

Very nice stay

Self

6/10

Pleasant

21 Jun 2026

Donna

Staff were great. Rooms are outdated and could’ve been cleaner. Teens were loitering around the pool and gym so we avoided those areas. They weren’t swimming or working out so no need to be there just to be loud. Lobby was nice but fountains were empty which made it look dumpy.

Family

8/10

Excellent

21 Jun 2026

kourtnei

Staff was friendly. I wish their restaurant stayed open past 9pm

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Emily

Room was clean, staff was very nice!

Friends_and_family Family

8/10

Excellent

17 Jun 2026

Ronald Dennis

Nice rooms, plenty of room.

Self

10/10

Exceptional

16 Jun 2026

nguyen

Perfect

10/10

Exceptional

15 Jun 2026

Eduardo

Excelente, clean and very centralized location. Friendly staff.
Rooms are very comfortable and clean.

Friends

6/10

Pleasant

15 Jun 2026

Patricia

The pool looked dirty, hot tub not working. Overall very noisy with guest up and down the elevator after 10pm.

Partner

6/10

Pleasant

13 Jun 2026

Veronica

I checked in and it was dismissive, I feel like once they see you booked through a 3rd party and didn’t over pay for their mediocre ass hotel they treat you slightly differently. If that’s the case maybe don’t make it an option . Too many other options for that bs. Of course it’s non refundable so whatever . If you hate slow ass elevators it’s a nightmare. The pool was as expected. The room was clean and housekeeping is the star in this place. Friendly and all credit goes to them for a clean room after an average at best experience .

8/10

Excellent

10 Jun 2026

Juan

Overall was good.

Family

6/10

Pleasant

09 Jun 2026

Rick

Very disappointed. First I’ll say the room was roomy, staff was helpful & nice & great location. Here goes- 1. Very very very outdated 2. Lighting was very dim 3. Living room TV was small. 4. Small shower. 5. Not enough lighting or outlets in the conference room.

8/10

Excellent

06 Jun 2026

Renee

Pool was freezing cold and hot tub was not available for use.

Partner

4/10

Poor

02 Jun 2026

kim

Wasn't notified that the hottub was broken. When sent text to mirna in answer to how our check in went, I pointed out that the hot tub was broken and I was not informed. Her response was that it was on the website. When we booked there wasn't a problem with the hot tub.
The living room tv had lights burned into the screen, when notified they brought another one as soon as we were back in our room.
Breakfast was good and the staff was great on Monday and Tuesday, she was very helpful, friendly.

Partner

10/10

Exceptional

01 Jun 2026

George

Not too far from O’Hare and we stayed here after a late night flight.

6/10

Pleasant

28 May 2026

kim

Pool was ice cold, was not notified of the whirlpool being broken. Room furniture was uncomfortable.
Location is not easy to get to, parking is not easily accessible.
Breakfast wasn't bad for price.

We will never stay here again.

Family

2/10

Poor

26 May 2026

Nathan

I booked a double queen with a pull out sofa, and all they could offer me, after quickly cleaning a room and taking 30 mins, was a double full with no sofa. Eventually brought two pull-away beds. Terrible experience!

Family_with_children

2/10

Poor

25 May 2026

Melissa

Hot tub didnt work, rooms were out dated, pool closed earlier than was posted on the door. Breakfast not included, $12 per adult $6 per child.

Family_with_children

6/10

Pleasant

22 May 2026

Rochelle

The hotel was clean and the staff was courteous. The hotel’s furnishings were drab and dated.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Dr.Drayton R

Carpeting in the hallways of the ninth floor were lumpy and could cause someone to trip. As if there was a flood. Workers were working apparently to resolve this issue. Room was clean/housekeeping attentive!

8/10

Excellent

18 May 2026

Juanita

Very good

Family_with_children

8/10

Excellent

16 May 2026

Susan

Late check in. Staff was very accommodating and professional. Room a slight bit outdated but very clean. Excellent location. Quiet room. Would stay again
.

Self

2/10

Poor

15 May 2026

Jovita

Hot tub was not functional /under repair and it was not mentioned in the hotels.com website

10/10

Exceptional

10 May 2026

wanda

Tracey is a very nice person customer service is great

Friends_and_family Family

2/10

Poor

10 May 2026

Melissa

This hotel is run down. Carpet has duct tape on it. Mold in the shower. I will never stay here again!

Friends_and_family Family

6/10

Pleasant

06 May 2026

Raymond

Huge property

Family_with_children

8/10

Excellent

06 May 2026

Wanda

The room was great nice looking area. Happy hour was good taking off points for the breakfast wasn’t worth it, and I thought I was being watched constantly.

Business Partner

10/10

Exceptional

04 May 2026

Lamont

Wonderful place to stay. Always Clean and the staff is friendly

Partner

4/10

Poor

04 May 2026

Jennifer

This is our second time staying at this hotel. Because we like the location and the square footage of the room. But, the issues there have changed our plans for the next visit in June. The carpet is bubbled and pulling up in the rooms and hallways on every floor. A tripping hazard. Curtains have rips in them. The TV's are old and blurry. Also, the couch and chair along with the mattress in the room are old as dirt. This hotel has not had any updates. Two of the four treadmills were out of service and the hot tub was emptied for service. The other guests were also very noisy. Dogs barking, kids running in the hallways. No order.

Partner

2/10

Poor

03 May 2026

Jefferey C

Hotel was not clean. Hotel is rundown. Staff couldn’t care less when you rise your concerns, same with corporate staff when they followed up on my survey.

10/10

Exceptional

27 Apr 2026

Gary

Breakfast was excellent. AC was cool.

Friends_and_family Friends

4/10

Poor

26 Apr 2026

Melissa

I give it a 5/10

Friends

10/10

Exceptional

23 Apr 2026

Stephanie

Rooms are nice but a little dated. However, the AC was very cold, the room was very roomy and the bed was very comfortable. For the cost, it far exceeded expectations.

Self

10/10

Exceptional

23 Apr 2026

Beth L.

This was my second stay at this hotel in the last few weeks. Once again, the room was very clean, comfortable and spacious. Cleanliness of the bathrooms has been top notch.

10/10

Exceptional

22 Apr 2026

Knickolous

😊

Friends

2/10

Poor

14 Apr 2026

Todd

No printer to give me a receipt and then it is never emailed.

What business does not have a printer?????

Self

10/10

Exceptional

13 Apr 2026

Franklyn

It was ok

10/10

Exceptional

11 Apr 2026

PAUL

Didn’t eat

Partner

10/10

Exceptional

10 Apr 2026

Fernando

The room was wonderful, very clean and spacious. Breakfast was delicious. Staff could have been friendlier.

8/10

Excellent

08 Apr 2026

YUTA

Ｇｏｏｄ

Family_with_children

10/10

Exceptional

06 Apr 2026

Chris

Room needed to be cleann

Friends_and_family Friends

10/10

Exceptional

04 Apr 2026

Lamont

Great staff and service provided.

Partner

10/10

Exceptional

03 Apr 2026

Nazem

Great hotel with large suites and in the middle of all shopping areas on the west side.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Virginia

Yes

4/10

Poor

29 Mar 2026

Alicia

The pool has a 20 person capacity which doesn’t make sense to have 250rooms and not everyone can use the pool let alone need to monitor it. It was under maintenance half the weekend of the stay. You have to pay additional for the breakfast package. The rooms were clean the 3 staff members were nice. This is not a spring break hotel.

Family_with_children

10/10

Exceptional

29 Mar 2026

Shantea

Breakfast could've have been included or discounted. Overall stay was wonderful. Staff were very helpful and very friendly. 10 out of 10

Family_with_children

10/10

Exceptional

24 Mar 2026

Ladarius

Good

8/10

Excellent

23 Mar 2026

Peter

Could not use my room key to access pool or gym

10/10

Exceptional

23 Mar 2026

Jerry

Very well put together

Self

8/10

Excellent

22 Mar 2026

Debra

We had a really nice 3 day stay at the hotel. Food was good at the breakfast buffet and at the bar. Had a surprise they have really food slot machines by the bar. Spent a few days playing. Over all it was a pleasant stay and super close to the theater! Loved that convenience

Family

2/10

Poor

21 Mar 2026

Firas

The rooms were terrible and smelled bad

Family

10/10

Exceptional

18 Mar 2026

Velvet

Great place

Self

10/10

Exceptional

18 Mar 2026

Velvet

Great

8/10

Excellent

16 Mar 2026

Ashley

*Stayed during Chicago St.Patty's Day festivities.

Hotel was overall okay. Me and my partner stayed in the king suite and when we walked in we were happy with the room but not with the cleanliness. The room had an overall smell of past smoke/meldew probably due to it not being used in a while or not being cleaned properly.

Staff was great but seemed short staffed for the holiday weekend with lots of events and weather delays happening this week. Overall was an okay experience, did not get a chance to enjoy the pool with how many people were staying, but still had a good time.

Partner

10/10

Exceptional

15 Mar 2026

barbimus

Did not use the gym

Self

8/10

Excellent

15 Mar 2026

susan

The hotel room is great. It’s spacious and well equipped. Very clean
The property is old and needs a renovation. The carpet is taped down and warped in many places. I overlooked that for the room as I really liked the room
The hot tub was broken
The gym was lovely

Friends_and_family Family

4/10

Poor

14 Mar 2026

Daniel

Booking was a hassle. Started off with 125 for a double queen with a balcony to only end up losing the 125 no refund and having to book another room for 224 half the size of the original one I had previously booked.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

shakesha

The staff was very friendly , room was clean and worth every dollar spent .

Family_with_children

10/10

Exceptional

13 Mar 2026

Velvet

Nate at Front Desk is great, I was able to extend my stay no issues. Staff very friendly hotel is clean and quiet. Great location

6/10

Pleasant

11 Mar 2026

Shannon

Geoyce at the front desk was rude, the Manager then followed up in a very professional manner. The cook was also rude at the restaurant he continued to ignore myself and another guest when we tried to get his attention.

8/10

Excellent

09 Mar 2026

Linda

Like the spacious room setting, but the some staff aren’t

4/10

Poor

09 Mar 2026

Clifford

I did not like that you had to pay for Continental breakfast

6/10

Pleasant

06 Mar 2026

Bianca

Front desk customer service was poor. At front desk with no line, clerk(s) did not greet us but one whom had the audacity to ask us to step aside and allow the women getting off the elevator to be helped first… Talked with them for 15mins about their check in, when we approached the desk first for the same thing. Clerk assisting him just shuffled around behind him, as if he didn’t want to help neither his coworker or us. Did not check us in until I got out of line from behind the first set of mentioned women & asked if he was able to check us in. Also everything I handed the second clerk he never returned in my hand only in front of me on the counter, very disrespectful in my opinion. First clerk: male, bald, with glasses. Second clerk: male, silver shoulder length hair & glasses.

Family_with_children

6/10

Pleasant

28 Feb 2026

Ruby

The heater and refrigerator were very loud. It dated but was fairly clean. This was my second stay here within 3 months and the hot tub was not working either time. Very conveniently located to everything. Parking gets difficult if there’s an event at the theatre.

Partner

10/10

Exceptional

19 Feb 2026

Ashlee

Clean room. Lots of space. Some minor cosmetic flaws. Kind of upset that our balcony door was screwed shut and the cabinet doors around the minibar and fridge area were all glued shut as well.
Really liked that you needed a key card to use the elevator after 10pm, however- easy for someone to get on the elevator with another person.
Also upset that the hot tub wasn’t working and there was no indication of that.
$8 per day parking is understandable given the area however, if you want people to pay to park- there really should be enough parking spots in the parking lot.

Friends_and_family Family

2/10

Poor

17 Feb 2026

Charles

The room was somewhat ok the tv is to old the staff was ok except for the man that bring the towels to the room was so rude The Jacuzzi was broke.

2/10

Poor

15 Feb 2026

Jasmine

Racism
Rude to Teenagers for no reason.
Don’t Follow they rules at all

Leisure Family_with_children

4/10

Poor

15 Feb 2026

Susan

The room was not clean, it had hair in the tub and trash in the garbage cans.

Partner

10/10

Exceptional

05 Feb 2026

David

Awesome room. Nice Staff

Business Self

6/10

Pleasant

02 Feb 2026

paul or julie

Our stay would have been perfect, but we were disappointed the hot tub wasn't working. This was a short getaway for us to relax and looked for a hotel with a hot tub. In fact, we had just canceled another hotel, as they did let us know that both their pool and hot tub was having maintenance. Next time we visit, we will be staying at the other hotel. The room was nice, big, and clean.

Partner

10/10

Exceptional

01 Feb 2026

Amandeep

Nice

10/10

Exceptional

29 Jan 2026

JEFFERY

Super clean room - friendly staff - great hotel

10/10

Exceptional

20 Jan 2026

Jamal

All good

8/10

Excellent

20 Jan 2026

Margarita

Perfect fo

10/10

Exceptional

19 Jan 2026

Jamal

Everything is good

Business

10/10

Exceptional

19 Jan 2026

Matthew

The breakfast was good what you get at most hotels.

Leisure Family

10/10

Exceptional

18 Jan 2026

Taylor

Staff was excellent and the room was just as advertised.

Self

8/10

Excellent

18 Jan 2026

ashley

Hotel was cool ! They charge $8 for parking per night !

2/10

Poor

17 Jan 2026

Jessica

When we first walked in to check in, the lady at the front desk didn't speak of any amenities or anything else about the hotel. She didn't even tell me what room i was in. I had to look at the key card envelope to find out. She didn't tell me where the elevator was or how to get to my room. When i got up to the room, the sink in the suite was dirty and disgusting. The room was torn up.... busted drawers and under the fridge was broken. Then i pulled out the pull out bed and there was no extra sheets for the bed. I booked this hotel because of the pool and hot tub. The hot tub wasn't even filled up and they closed the pool early so we didn't get to use the pool. The hotel itself was beautiful but the dirty room , unwelcoming staff and not being able to use the amenities made me very angry.

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

Antonio Demetrius

Great day

Leisure

6/10

Pleasant

14 Jan 2026

Chen

Charged for free water bottles in the room.