Hilton Chicago/Oak Brook Suites

2/10

Poor

21 Mar 2026

Firas

The rooms were terrible and smelled bad

Family

10/10

Exceptional

18 Mar 2026

Velvet

Great place

Self

10/10

Exceptional

18 Mar 2026

Velvet

Great

8/10

Excellent

16 Mar 2026

Ashley

*Stayed during Chicago St.Patty's Day festivities.

Hotel was overall okay. Me and my partner stayed in the king suite and when we walked in we were happy with the room but not with the cleanliness. The room had an overall smell of past smoke/meldew probably due to it not being used in a while or not being cleaned properly.

Staff was great but seemed short staffed for the holiday weekend with lots of events and weather delays happening this week. Overall was an okay experience, did not get a chance to enjoy the pool with how many people were staying, but still had a good time.

Partner

10/10

Exceptional

15 Mar 2026

barbimus

Did not use the gym

Self

8/10

Excellent

15 Mar 2026

susan

The hotel room is great. It’s spacious and well equipped. Very clean
The property is old and needs a renovation. The carpet is taped down and warped in many places. I overlooked that for the room as I really liked the room
The hot tub was broken
The gym was lovely

Friends_and_family Family

4/10

Poor

14 Mar 2026

Daniel

Booking was a hassle. Started off with 125 for a double queen with a balcony to only end up losing the 125 no refund and having to book another room for 224 half the size of the original one I had previously booked.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

shakesha

The staff was very friendly , room was clean and worth every dollar spent .

Family_with_children

10/10

Exceptional

13 Mar 2026

Velvet

Nate at Front Desk is great, I was able to extend my stay no issues. Staff very friendly hotel is clean and quiet. Great location

6/10

Pleasant

11 Mar 2026

Shannon

Geoyce at the front desk was rude, the Manager then followed up in a very professional manner. The cook was also rude at the restaurant he continued to ignore myself and another guest when we tried to get his attention.

8/10

Excellent

09 Mar 2026

Linda

Like the spacious room setting, but the some staff aren’t

4/10

Poor

09 Mar 2026

Clifford

I did not like that you had to pay for Continental breakfast

6/10

Pleasant

06 Mar 2026

Bianca

Front desk customer service was poor. At front desk with no line, clerk(s) did not greet us but one whom had the audacity to ask us to step aside and allow the women getting off the elevator to be helped first… Talked with them for 15mins about their check in, when we approached the desk first for the same thing. Clerk assisting him just shuffled around behind him, as if he didn’t want to help neither his coworker or us. Did not check us in until I got out of line from behind the first set of mentioned women & asked if he was able to check us in. Also everything I handed the second clerk he never returned in my hand only in front of me on the counter, very disrespectful in my opinion. First clerk: male, bald, with glasses. Second clerk: male, silver shoulder length hair & glasses.

Family_with_children

6/10

Pleasant

28 Feb 2026

Ruby

The heater and refrigerator were very loud. It dated but was fairly clean. This was my second stay here within 3 months and the hot tub was not working either time. Very conveniently located to everything. Parking gets difficult if there’s an event at the theatre.

Partner

10/10

Exceptional

19 Feb 2026

Ashlee

Clean room. Lots of space. Some minor cosmetic flaws. Kind of upset that our balcony door was screwed shut and the cabinet doors around the minibar and fridge area were all glued shut as well.
Really liked that you needed a key card to use the elevator after 10pm, however- easy for someone to get on the elevator with another person.
Also upset that the hot tub wasn’t working and there was no indication of that.
$8 per day parking is understandable given the area however, if you want people to pay to park- there really should be enough parking spots in the parking lot.

Friends_and_family Family

2/10

Poor

17 Feb 2026

Charles

The room was somewhat ok the tv is to old the staff was ok except for the man that bring the towels to the room was so rude The Jacuzzi was broke.

2/10

Poor

15 Feb 2026

Jasmine

Racism
Rude to Teenagers for no reason.
Don’t Follow they rules at all

Leisure Family_with_children

4/10

Poor

15 Feb 2026

Susan

The room was not clean, it had hair in the tub and trash in the garbage cans.

Partner

10/10

Exceptional

05 Feb 2026

David

Awesome room. Nice Staff

Business Self

6/10

Pleasant

02 Feb 2026

paul or julie

Our stay would have been perfect, but we were disappointed the hot tub wasn't working. This was a short getaway for us to relax and looked for a hotel with a hot tub. In fact, we had just canceled another hotel, as they did let us know that both their pool and hot tub was having maintenance. Next time we visit, we will be staying at the other hotel. The room was nice, big, and clean.

Partner

10/10

Exceptional

01 Feb 2026

Amandeep

Nice

10/10

Exceptional

29 Jan 2026

JEFFERY

Super clean room - friendly staff - great hotel

10/10

Exceptional

20 Jan 2026

Jamal

All good

8/10

Excellent

20 Jan 2026

Margarita

Perfect fo

10/10

Exceptional

19 Jan 2026

Jamal

Everything is good

Business

10/10

Exceptional

19 Jan 2026

Matthew

The breakfast was good what you get at most hotels.

Leisure Family

10/10

Exceptional

18 Jan 2026

Taylor

Staff was excellent and the room was just as advertised.

Self

8/10

Excellent

18 Jan 2026

ashley

Hotel was cool ! They charge $8 for parking per night !

2/10

Poor

17 Jan 2026

Jessica

When we first walked in to check in, the lady at the front desk didn't speak of any amenities or anything else about the hotel. She didn't even tell me what room i was in. I had to look at the key card envelope to find out. She didn't tell me where the elevator was or how to get to my room. When i got up to the room, the sink in the suite was dirty and disgusting. The room was torn up.... busted drawers and under the fridge was broken. Then i pulled out the pull out bed and there was no extra sheets for the bed. I booked this hotel because of the pool and hot tub. The hot tub wasn't even filled up and they closed the pool early so we didn't get to use the pool. The hotel itself was beautiful but the dirty room , unwelcoming staff and not being able to use the amenities made me very angry.

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

Antonio Demetrius

Great day

Leisure

6/10

Pleasant

14 Jan 2026

Chen

Charged for free water bottles in the room.

2/10

Poor

10 Jan 2026

Lytiesa

Horrible loud people next to me

Friends_and_family Family

6/10

Pleasant

10 Jan 2026

Brandon

The hotel room’s a little dingy. I thought charging $8 to park was silly. There’s a massive parking lot next to the hotel that can fit hundreds of cars and practically no one was using it.

Self

2/10

Poor

07 Jan 2026

Jolie

The room was excellent and very clean, although I had a late checkout which I was more than happy to pay for since we overslept. My partner and I were addressed very rudely by the front desk associate. The moment we awoke, He ran down to the front desk to apologize and see what a late checkout would cost for us. A minute after he left a maid came to our door to ask if we were planning to check out or stay and advised me to call the front desk. I called immediately and the front desk clerk answered with an attitude. I told her which room I was in and wanted to ask what a late checkout would cost and she answered “your brother, husband or whatever he is to you, is here at the front desk asking about it now, I told him there is a $50 late fee and you need to check out right now” I was taken aback by the tone in her voice. It was extremely aggressive and unsettling.
My partner then returned and told me she began to scold him after he apologized for the late checkout out.
I was then charged TWICE for the same late fee.
I loved the hotel and have stayed at this location more than once. I will not be returning after that short but awful experience.

Leisure Partner

8/10

Excellent

07 Jan 2026

Demestric

Hotel very clean. The staff was very professional and friendly.

Leisure Family

10/10

Exceptional

06 Jan 2026

Darrell

Clean hotel

10/10

Exceptional

06 Jan 2026

Shandi

Clean room and staff was great

10/10

Exceptional

03 Jan 2026

Kellee

room was big

4/10

Poor

03 Jan 2026

Edward

We booked this hotel for the hot tub. We learned it was out of order and had been for 2-3 weeks. That type of info should be updated on the site, so we can know not to book a hotel if the hot tub is not working.

2/10

Poor

01 Jan 2026

Oscar

We did the check in round 8 pm, and when to the swimming pool by 8:20 and was close I was traveling with my kids and they really wanted to enjoy the pool,
Then the next day pool was available till 9 am, also the elevator was smelling like smoke 🌿

Friends_and_family Family

2/10

Poor

01 Jan 2026

Sherese N.

The heat did not work in the room, found out other people complained as well.
Furniture was well worn out.
Shower leaked water on floor.
Water stain in hallway on floor by room.

Partner

10/10

Exceptional

01 Jan 2026

Stephen

Room was clean and spacious.

Partner

8/10

Excellent

30 Dec 2025

Ashley

The room was okay just need to be updated. I didn’t like how the hot tub was out and that when I called and asked was not made aware. Pool was closed early. And I wasn’t told about the “birthday” clause when I checked in because it was a Tuesday but as I tried to bring balloons into the hotel I was stopped, she was turning 6 and we had no extra guest. Luckily the balloons were inexpensive

Friends_and_family Family

4/10

Poor

30 Dec 2025

Bridget

Front desk attendant was grouchy, pool was a mess and rooms are very outdated.

Friends_and_family Family

2/10

Poor

28 Dec 2025

Breanna

I checked in, my room was never cleaned from previous ppl. No accommodations were made. Was switched to a room with lesser value than my original booking & was told there was nothing I could do about it, basically.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Rickie

The gentleman at the front desk named Sam was amazing. Very helpful with everything such as where to eat, locations of places and anything else we had questions about and friendly to kids as well. Made us feel welcome and comfortable. Definitely will be back

Leisure Family_with_children

6/10

Pleasant

22 Dec 2025

Zina

Solid 3 star hotel. Very outdated but clean for the most part. Disliked parking was $8 per night per car.

Leisure Family_with_children

8/10

Excellent

22 Dec 2025

Uvonne

Clean room

Partner

6/10

Pleasant

21 Dec 2025

Tiffany

Well, the first night was ok. We make a habit of bring a white noice machine when we travel and this time was no different. Unfortunately, not even the white noise machine could drowned out the obnoxious cackling and door slamming we heard throughout the second night. Since it was a crummy nights sleep we decided to get up and leave by 4:15 and had a lovely surprise that awaited us down the hall from our room... a pile of puke left by the cackling screws.

Leisure Family

4/10

Poor

16 Dec 2025

Totilla

Very disappointed and the cleanness furniture was outdated. Bathtub had hair in it.
I had 6 rooms and each room had a problem with the heat, very frustrated and disappointed. With the service that was rendered at this hotel

Leisure Family

2/10

Poor

14 Dec 2025

Desiree

Room was dirty let out bed dirty disgusting heat don’t work well it was extremely cold

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

hafsa

Excellent

4/10

Poor

09 Dec 2025

Jessica

First room in disrepair, second room not clean. We left a day early.

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

Blerim

It was ok the staff was good the place needs a touch up all in all it was ok

Leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Earl

The balcony was a nice view

Leisure Family

4/10

Poor

02 Dec 2025

Stephanie

Our room was an absolute dump. We booked this location as we needed a suite with a pullout bed since we have 3 kids and it seemed like a great deal. We soon found out why it was a great deal. When bed time arrived, we pulled the sofa bed out to find it completely broken. There was a topsheet on the pullout bed which means that housekeeping saw it was broken and still made it. So that was either not communicated to the staff or the staff knew but didn't care. Because it was late and everyone was ready for bed, I didn't want to switch rooms so I asked the night manager if they could just bring up a rollaway bed. He said they couldn't and instead switched rooms. So at midnight, we packed up our old room and moved to a new one. In addition to the pullout, there was paint chipping everywhere, furniture was stained and the window curtain rails were broken at the end so you couldn't close them all the way-which means light came in (this hotel backs up to a highway so it's well lit). The night manager also said he'd let the GM know-which he never did. When I told the woman at the front desk about this she issued a half hearted apology and said they'd make sure to fix the pullout so future guests wouldn't have to deal with it, which doesn't really help our situation or compensate us for the inconvenience. Shame on Hilton for not improving this property.

10/10

Exceptional

02 Dec 2025

quanitta

Good

Leisure Family

10/10

Exceptional

30 Nov 2025

Joshua

Friendly staff, comfortable beds and large clean rooms!

Friends_and_family Family

4/10

Poor

30 Nov 2025

Stephen

Lack mold in shower. Main door to hotel was broken and the cold wind was pouring into the hotel making the stay uncomfortable.

Leisure Family

2/10

Poor

29 Nov 2025

Stephanie

Hotel was disgustingly dirty, did not get what was booked, staff was rude, and room was cleaned sub par at best. Do not take your family here.

Leisure Family

6/10

Pleasant

29 Nov 2025

pamela

Very disappointed! I may have booked with Expedia but I have been a honors member since 2008 have booked not just personal rooms but also hosted several events and them not wanting to to accommodate me during a snow storm for 1 hour without a charge is insane very disappointing to do business with a company and being treated this way is very frustrating siban didn’t even try she simply said because I wasn’t a silver or gold member anymore that she would not accommodate me in anyway not even for 30 minutes so I just feel like there should be a great area. No one knows the circumstance is why I had to utilize your hotel for one night when I live close by this was an emergency situation and she just refused and then I called the customer service number and he didn’t even look up my account to see how long I have been a rewards member. He just told me that if with the availability, it may not be available but never look to see. Was it available? Never contacted anyone to see anything. It’s sad to see that when you choose a company to utilize on purpose for every event that you have when you just need a little grace, they refuse to give you any and I just know that from now on, I might make my choices something totally different.

Business_and_leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Liza

The most comforting bed and pillows ❤️

8/10

Excellent

29 Nov 2025

Shamika

The hot tub and pool was the main reason for our visit and it meet our expectations. The cleanliness of the room did not meet my expectations and standards. The bathroom was not throughly clean. There was hair on the bathroom floor. There was a sock, that wasn’t ours, in the bedroom. Which makes me thinks was the room properly vacuumed.

Friends_and_family Family

8/10

Excellent

25 Nov 2025

John

We booked the hotel for a mom & girls shopping trip & chose a suite to all be together. My niece pulled out the hideaway bed in the couch & the mattress was covered in black mold. That was the bad part. The good part was that Tracy, the weekend manager was on it! She was so apologetic & prompt with getting it corrected. The property was/is a little dated but they are going to be remodeling soon. So, sorry for the not so great review but with an employee like Tracy, & a remodel on the way, we’d consider this place again. The location is great!

8/10

Excellent

23 Nov 2025

Uvonne

Yes, the room was nice and clean.

Partner

6/10

Pleasant

17 Nov 2025

Kensey

We could not find our room because it was hidden behind doors that looked like they went to a janitors closet and there was no sign to indicate there were hotel rooms behind the door. When we went to inquire about it, the fronts office pretty much called us liars and said that the doors were open and signage was there when it was not.

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Cynthia

Room was short on towels

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Laura

Beautiful room, amazing, kind, super accommodating staff. Highly recommend!

4/10

Poor

09 Nov 2025

Pamela

This hotel is tired. The tile on the shower floor appears dirty, wallpaper is peeling in spots, etc. The staff was great. If hotels are in the middle of downtown where parking is at a premium, I can see charging extra for parking, but in a suburban location with large parking lots all around, charging for parking makes it look like Hilton is nickel and diming their clients. I’ll look elsewhere next time.

Leisure Self

6/10

Pleasant

08 Nov 2025

Tou

The room was just an okay room. It was very out dated. The balcony curtain was all torn up. The seat cushion wasn’t even on the sofa. I checked into our room via the Hilton app. It said the room was ready so

10/10

Exceptional

07 Nov 2025

Robert

No breakfast very courteous

10/10

Exceptional

06 Nov 2025

Shanae

Amaya at the front desk was very nice and helpful.
The room was perfect

Business Partner

2/10

Poor

05 Nov 2025

Lisa

Everything was good until we were woken up in the middle of the night to my husband being bitten by a bed bug.

Business_and_leisure Family_with_children

6/10

Pleasant

03 Nov 2025

Muzaffar

Room was in good condition but furniture was very old. Staff was fine too. I booked through Expedia and paid extra for breakfast but hotel denied that and didn't let us have breakfast which was disappointing

Leisure Family

4/10

Poor

02 Nov 2025

Shannon

When we arrived the key/card machine went down and we waited almost 30 minutes to check in. When we did get our keys one of them didn't work and when I went down to tell them about it they acted as if I had done something to deactivate it. It wasn't by my phone or car key, it was in my pocket with the other one that did work. Then the table in the room was dirty with crumbs on it and when I was checking for bed bugs I noticed a pair of underwear under the mattress and a tampon wrapper. Then I was given a hard time about getting our pool passes. Wasn't the experience I was looking for.

Friends_and_family Family

2/10

Poor

02 Nov 2025

Daisha

Rooms were filthy and out of date

Leisure Partner

10/10

Exceptional

02 Nov 2025

Marko

Clean room, quick check in and check out.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Christina

Highly recommend and will be staying there again next week.

Leisure Family

6/10

Pleasant

26 Oct 2025

Jose

Great staff !
Good location , the rooms need some updating and fixing. Other than that, it’s great .

Business Family_with_children

10/10

Exceptional

26 Oct 2025

JEFFERY

Housekeeping was excellent!!

10/10

Exceptional

25 Oct 2025

Alaina

Loved the atmosphere

Partner

10/10

Exceptional

23 Oct 2025

Chris

Great!!!

6/10

Pleasant

20 Oct 2025

Matthew

Not a recommended stay, parking rates are terrible

Not a bad location but what you save on your beat up aged room they get from you in parking fees.. highly recommend skipping this hotel!

Friends_and_family Family

2/10

Poor

20 Oct 2025

cassandra

Never again will I stay here!

We had a balcony but due to the bldg being painted we couldn’t get out on the balcony. The room was not clean. The otter man they had in the room should have been in the trash. No way in the world they should have had that in a room! Look at the pictures below! The sheets had brown stains , we had raised the tv up looking for a card , and it was so filthy! It was a white powdered substance mixed with dirt. We had bugs as well. Our last night I could hear something in the walls! The restaurant/bar staff wasn’t too friendly! You couldn’t tell me that wasn’t rats! But overall the front desk was pretty professional and nice. The hotel is very old and outdated! Will I ever go back there? No ! Would I recommend this hotel ? No!

Friends_and_family Family

4/10

Poor

20 Oct 2025

Andrew

I wasn't impressed with the stay to be honest. Starting with the staff member who checked me in, she was short and not very friendly at all. After already paying for the night, I was charged $8 for a parking permit where there was absolutely no spots available, even for my handicapped mother. Then I was charged $50 security deposit that was never mentioned while booking the room. I booked a balcony room to be able to step outside and smoke, but was told that I would be charged $500 for smoking... outside...which all but pissed me off completely. Beds were not at all comfortable and the pull out couch bed was a back ache waiting to happen. I asked for breakfast vouchers and was told I would have to pay $12 plus tax and gratuity for continental breakfast or $20 plus tax and gratuity for the full buffet, so we skipped it. Overall greedy and inconvenient policies. I won't be booking another stay at this place ever again.

2/10

Poor

19 Oct 2025

Maria Del Rocio

My check in was at 3. My room wasn’t ready. Didn’t get my room till almost 4:30. And I had to rush to get ready for a wedding I was going too. Sunday I tried to order breakfast called at 9:30am and was told room service ends at 9am but on the menu it showed room service till 10am

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Michael

The facility was very nice and there’s lots of options nearby that you can either walk or take an Uber

6/10

Pleasant

18 Oct 2025

Konrad

Dated property (albeit they are renovating outside ). Friendly staff with welcoming lobby area. Beds are comfortable and generallt clean but very dated.

6/10

Pleasant

18 Oct 2025

Claudia

Staff slow and one was rude . They didn’t clean room

8/10

Excellent

17 Oct 2025

XI

Property is nice, but the man in customer service cannot care about the customers or his job less. We asked if he saw our camera when we checked in, he said he was not on the shift. Yet the fact is he was the one checked us in.

Leisure Family_with_children

10/10

Exceptional

16 Oct 2025

Patrick

Room 7004

4/10

Poor

14 Oct 2025

Ansel

This hotel has a lot of potential to be a stand out hotel, but they are lacking customer service and attention to details. Cleaning staff cleaned the room without putting towels. The front desk was notified and said they would deliver the towels which never arrived. Also they left all the garbage outside of our door when we returned and used glasses were not removed from the sink.

Leisure Partner

10/10

Exceptional

14 Oct 2025

April

Stay was great! The hotel is a bit old but still nice and clean. The service was great and everyone was friendly.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Sharon

Nice and friendly staff!

10/10

Exceptional

13 Oct 2025

Victoria

Good

8/10

Excellent

13 Oct 2025

kelly

Staff was very pleasant. Good breakfast. Nice pool area. Very firm hard uncomfortable bed and someone else’s long hair all over the bathroom floor. Also had to go get bedding for the pullout couch. Would not be in top choices for next Chicago trip.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

reza

Nice

2/10

Poor

05 Oct 2025

Claudene T.

Windows were wrapped for privacy and could not see outside. Worse there was something growing beneath the plastic

10/10

Exceptional

04 Oct 2025

Pamela

Hi Hilton! So our stay was wonderful! The girls at the front desk were SO FUN and SO SWEET! They were helpful and present Loved your little store, thought the pricing was pretty good. Pool was packed so cant even review that, we never got in.
But loved our rooms. Quiet and clean. I will say the furniture is pretty rundown, clean but old. This doesnt sway our stay though. WE would def stay again! thank you!

Leisure Pet

10/10

Exceptional

02 Oct 2025

MARY

EVERYTHING AROUND THE AREA WAS GREAT.