Extended Stay America Chicago Westmont Oak Brook

6/10

Pleasant

22 Mar 2026

Benjamin

My room needed a deep clean, some repairs, and basic supplies (extra linens, shampoo/conditioner, etc.). It was adequate for the price and for a night's stay. I felt it was in a safe location that wasn't far off the interstate.

Self

2/10

Poor

14 Mar 2026

Thomas

In first week, no housekeeping. Second and third weeks you need to reserve housekeeping. You need to take out your own trash to dumpster. If you want clean sheets or towels, you take used to fromt desk to exchange and change yourself. If you need soap or toilet paper, you go to desk to get it. $1.00 surcharge on all calls, even if not completed.

Self

2/10

Poor

09 Mar 2026

marcel

If they give you room number 307 please do not take that room. T.v. is completely broken and the staff knew this before booking and still gave the room out. The bathroom door is literally falling off the henges. It look like there was a full blown out fight inside that room and no staff has taken responsibility to fix the room.

2/10

Poor

27 Jan 2026

Nazear

when checking in, i arrived at 3 and there was no one at the front desk. the front desk agent did not show back up until almost 40mins later. She checked me and several other guest in and when i went to my room, there was trash in the garbage cans and hair in the shower. the heater also did not work. I went back to the front desk and explained all this and asked for another room and the young lady was visibly annoyed and her tone was not very professional. I will make sure not to visit this hotel again.

Self

2/10

Poor

19 Dec 2025

Maricella

Found a cockroach on my headboard. Went to check out right away. Front desk didn’t seemed surprised and sympathetic. She gave me my full refund but I somehow lost it? I saw on my bank statement that I paid it, got the refund but still got it taken out. Never staying at an Extended stay again. My dad is also staying one in a different state for work and found some too including his co workers that are staying there as well. Disgusted and disappointed.

Business

2/10

Poor

14 Dec 2025

Maricella

On 12/13/25 approximately 12am I stayed at the Extended Stay in the Westmont IL location until I noticed a cockroach on my bed headboard. After I took a video and photo of it, I packed up my things and went straight to check out and contacted the front desk. I spoke with the front desk lady about it and asked for a full refund. She did not hesitate. She didn’t show sympathy nor any face expression and didn’t seemed surprised at all. Which tells me that this isn’t the first time. It honestly disgusts me worse since I have stayed here more than a few times for work. It’s very disappointing if this is a still ongoing issue. Something must be done. Along with the other issues that I’ve had staying here, this made the final straw that I will never return there and will highly recommend others on not staying there too. Luckily, I went to another hotel down the road. They even gave me a discount for the horrible night which I truly appreciate it. They even stated they have got more business because of how horrible that place is. I truly believe it.

Business

8/10

Excellent

12 Nov 2025

Charlene

The kitchen was clean.

Business

8/10

Excellent

10 Nov 2025

Prasenjit

The room was decent. Staff were courteous. If needed help staff was there the help out with anything required. Had a nice stay.

Business_and_leisure Family

2/10

Poor

10 Nov 2025

Carisha

The room was filty and very unsanitary. From razors being left behind, hair ledt in the tube, and pee on the seat of the toilet to name a few. The staff we not present durring after hrs and was not able to assist. I will never stay there again

Leisure Partner

10/10

Exceptional

09 Nov 2025

Catalina

Great service, comfortable bed , clean room

2/10

Poor

03 Nov 2025

William

This was overall a horrible experience. My wife and I chose this hotel because it was close to where we moved. After moving for 2 days and not getting any sleep, my wife and I just wanted to take a shower and rest. We packed our bag and headed up the street and was met with the dirtiest room I have ever experienced. The bathroom had not been cleaned (the trash can was not emptied and the tissue had been rolled around in a bunch), there was mold on the tub and there were blankets of dust on appliances such as the heater and smoke detector. We did not feel comfortable using the bathroom and showering so we just laid in the bed fell asleep with our clothes on. We left the hotel sooner than checkout but the office was closed so we just came back when the office opened to check out. I took pictures of the room as proof. Honestly if I could rate this a zero, I would. I would like a full refund due to this experience.

Partner

2/10

Poor

02 Nov 2025

Kenya

There were no towels in the room. There was no shower curtain for the shower. The bed was lumpy.

Partner

2/10

Poor

26 Oct 2025

Nekola

It needs a total makeover the staf when I came did the best they could to accommodate, put me in a room with plumbing issues and the attendant who worked Saturday October 25, 2025 from 9a-10p was very rude and mouthy about how it's not her fault the rooms are not clean and that's housekeeping job and when I told if the housekeeping personnel is unavailable then it is her job to accommodate me and she said no she didn't care how I felt because if she wants to she can just have me escorted off the premises it doesn't bother her one bit. I'm Sure that's not the way you should trip out of state guess and if they are for local patrons I feel like that should be made known when considering their property for lodging.

Business

6/10

Pleasant

24 Oct 2025

Rese

Would've been better with shower curtains that's all for now

2/10

Poor

11 Oct 2025

Daniel

Door was off the jam and wouldnt close

Business_and_leisure Self

2/10

Poor

11 Oct 2025

Thomas

Urine smell

Business

6/10

Pleasant

16 Sep 2025

Ronnie

Checking in was easy when someone was available. I waited 25 minutes for someone to arrive

6/10

Pleasant

13 Sep 2025

Marcia

Note at desk stating: on break be back in 30 minutes attic 8:00. No bathroom in lobby. Had to drive to a restaurant down the street to use theirs and then come back to check in.

Leisure Family

4/10

Poor

13 Sep 2025

Irene

FRONT DESK SHUTS DOWN @10pm, NO ONE AVAIL TO HELP!

My Key card did not work when I returned after 10pm. The front desk was shut down, no one available to assist me. I called a hotel number, the lady put me on hold for 10+ minutes, she never came back, I hung up. I called an again, the man said it would be 10+ min before someone would arrive to redo my key card. It took more than 30 min to resolve the issue. There were 2 other guests that also had issues but no one ON SITE, to handle them. Running a hotel with NO FRINT DESK PERSON AFTER 10pm means BAD SERVICE for guests. A REALLY BAD IDEA!!!

Friends_and_family Friends

4/10

Poor

10 Aug 2025

Verified traveler

Don’t get me wrong the staff was very kind, but the state of the place was really gross. Lots of trash in hallways the room itself felt so unclean. Not to mention we were missing half our closet door and the other half was broken mirror. Don’t even want to mention the laundry room.

2/10

Poor

06 Aug 2025

Cathy

Chicago trip

This hotel had no service people after 10 pm to check in. We had to wait for the night attendant. Then we got a room #154 that had mold and mildew on the wall in the bathroom above the shower. Smelled of mildew and mold. Not clean at all. There was no shelves in the fridge, none in the freezer, and a broken cabinet. We requested another room and they said they were overbooked and could not give us a room. So they refunded my money for the other days and charged me for 1 day. THE HEALTH DEPARTMENT NEEDS TO BE CALLED ON THIS PLACE.

Partner

4/10

Poor

04 Aug 2025

Carter

The fridge didnt work at all. I told the front desk staff and they said they would have someone replace it and never did. The stove didnt work either. We only had one pillow for the entire room and my girlfriend and I were forced to share one pillow because the front desk said they had no more lol. Never again.

Leisure Partner

2/10

Poor

31 Jul 2025

John

Theyvrefusedbtongive a clean room on checkin saidntheyvdidnt have any

2/10

Poor

28 Jul 2025

Delton

This spot is well deserving a 4.5/10 review. Decor needs an upgrade and there’s a stench of cigarette smokes. They didn’t even have clean towels upon request.

Partner

4/10

Poor

27 Jul 2025

Caleb

There was water all on the 3rd floor from a leak. The room was poor quality. The whole inside needs a complete renovation. Especially considering the closeness to Oak Brook

Business_and_leisure Self

4/10

Poor

26 Jul 2025

Christopher

Not worth it.

Checked in at night around 1030. Lobby was not clearly marked. Phone to call someone you could barely hear anyone. Floors of the room were sticky under my feet. Bathroom and shower weren’t clean and poorly maintained. Will not be coming back here.

Partner

2/10

Poor

26 Jul 2025

William

room key wouldn't open any exterior doors after 10pm was stuck outside until a guest happened to be walking out then got to my room and the key wouldn't work.

Business Self

2/10

Poor

23 Jul 2025

Corine

There is nothing good to say about this location. I was booked for two nights and left after my first night. The room was not clean. Hair on the table top, mold on the shower ceiling, no shower curtain to even take a shower, an old Monster can was in the cabinet, not a single pot, pan or silverware - considering it was an Extended Stay you would expect to have the basic essentials available since that is the whole point. Gross and dirty. Do not stay here.

2/10

Poor

17 Jul 2025

Alain

Not the best place to stay.

Not the best place to stay with family. The clientele is not the nicest nor will they keep the hallways or stairways clean free of liter.
Management can’t keep their promise to hold a reservation for a specific room.

Business

6/10

Pleasant

13 Jul 2025

Terry

Trash overflowing in outside containers

Leisure

4/10

Poor

02 Jun 2025

Christopher

Grades.

Leisure

2/10

Poor

31 May 2025

Jennifer

Dirty rooms, no amenities

They had no plastic water at all, not even a napkin unless you washed to purchase a dinnerware set. There was dried blood on one of the blankets. I reserved the room for 3 occupants and they only provided 2 towels so I had to twist more towels and clean blankets. When I needed to check out early, there was no means to do so. The reservation desk was closed, there was no place indicated to drop off your room key for check out. It was just extremely unorganized and dirty.

6/10

Pleasant

30 May 2025

LAURA

this property was different, not available staff to help you if you need something

Leisure Partner

10/10

Exceptional

30 May 2025

Denise

Love it

2/10

Poor

05 May 2025

Alejandro

Avoid like Covid

2/10

Poor

03 May 2025

Shayna

I came to check in and I had to wait a hour to check in after they said the attendant would be back in 15 minutes and she didn’t come back for an additional hour. So I was standing there for a very long time until I could check in my room.

6/10

Pleasant

24 Apr 2025

Marty

No cooking wares. Wanna request extra pillow at 11pm but no one

Leisure Partner

2/10

Poor

21 Apr 2025

Edward

The girl at desk should be fired,the way she treats people

Business

2/10

Poor

19 Apr 2025

Jose

Bed was not done . Closet shelf was broken

Leisure Partner

2/10

Poor

16 Apr 2025

John

There was an infestation of ants. I woke up with ants crawling all over me. Kitchen table was covered in ants. It was a terrible stay

Business

10/10

Exceptional

13 Apr 2025

Kenan

Good

4/10

Poor

01 Apr 2025

Denitra

Could be cleaner and no smoking

Leisure Self

6/10

Pleasant

23 Mar 2025

Verified traveler

Shower and hair dryer

After my shower, I noticed a huge water pile. Pretty sure it was the pipes cause it wasn’t the curtain cause of the amount of water that came out. Then, the hair dryer didn’t work, had to get a new one from the front desk. She was great and understanding. She said maintenance doesn’t come back until Monday. Luckily, I was only there for one night. Not too sure I would come back.

Friends_and_family Friends

8/10

Excellent

17 Mar 2025

Rhakia

Upon checking in I had a great customer service experience. The young lady was very patient and checked me in quickly. Great customer service skills

Leisure Family

6/10

Pleasant

12 Feb 2025

Verified traveler

If looking for only sleep, good, but not much more

If you simply are looking for a place to sleep, for the price, it would do.

Although, the beds and pillows are very comfortable, if you are looking for more comfort, this would probably not be the place for you.

For starters, there are no bathrooms in the lobby area, so I would not advise putting off going to the bathroom until you get there.

Secondly, although the desk clerk was friendly, there were many errors, or oversights on her behalf. Initially, when we got there, she was nowhere to be found. When we returned to the desk area and checked in, only my driver's license was given back to me, I didn't realize my credit card wasn't, until needing to use it later. When arriving to our room, neither of the two keys we were given would open the door; the clerk had not activated them, so we returned to the desk area and got new keys. Then, later in the evening, someone attempted to get into our room; fortunately, we had it latched, so the door could only be opened so far. When bringing it's to the desk Clerk's attention the next morning, we learned that it was someone who was going to be potentially staying there that was given permission to view a room, thus given the Clerk's key. The problem was, the clerk looked at an old reservation sheet, so it appeared that our room was vacant.

Although our room was a suite, there were no dishes, utensils, cookware, etc... In addition, a shelf in our room was needing some repair - it was hanging, not properly secured. Tub shows wear.

Friends_and_family Family

6/10

Pleasant

27 Jan 2025

France

This franchise has been sold and as a result they no longer have free breakfast and all of the coffee makers were removed. Not too happy to not have coffee in the morning.

Leisure Pet

10/10

Exceptional

20 Jan 2025

Christopher C

Great

4/10

Poor

17 Jan 2025

Keeley

While having comfortable beds, pillows and being quiet at night, it was hard to overcome the strong odor of marijuana and cigarettes. My asthma was triggered and uncomfortable.

Leisure Self

10/10

Exceptional

13 Jan 2025

James

A secure place to call home.

Falling down on their icy sidewalk

Leisure Self

10/10

Exceptional

29 Dec 2024

Adam

So far everything has been great

Leisure Family_with_children

8/10

Excellent

25 Dec 2024

Adam

Very quiet and great customer service

Leisure Family_with_children

10/10

Exceptional

23 Dec 2024

James

The staff makes this my home away from home

Leisure Self

4/10

Poor

12 Nov 2024

Benjamin

The Room I stayed in had a broken stove burner so cooking meals took a bit longer than I would have liked. Normally this hotel isnt too bad with noise, but this past weekend was the loudest its been. Dogs barking and loud music, stomping and yelling from the room above and next to me, people in the hallways running around and talking loud. Hallways smelled like smoke.

Leisure Self

2/10

Poor

02 Nov 2024

Jerry

Smh

2/10

Poor

28 Oct 2024

Delirys

This property, which is advertised on Expedia as including breakfast, does not have it, nor do they have any utensils to use in the small, old kitchen, nor do they have housekeeping service, and if you request clean towels you have to pay for them. The bathroom in the room I was assigned did not have electricity, so I spent my stay with a nightstand lamp in the bathroom. After 10:00 pm there is no service at the front desk, so if your room key stopped working you would have to sleep in your car. For all of the above reasons, I would never recommend this hotel if you are on vacation in the Chicago area.

2/10

Poor

19 Oct 2024

Paige

I need a discount

6/10

Pleasant

18 Oct 2024

Drucella

Ittok

4/10

Poor

13 Oct 2024

Karry-Ann

It was good enough for a nights stay. The staff that checked us in was friendly enough. The rooms floor was sticky, the were no hands towels and when we asked for them the second night the staff at the desk didn’t even speak to us and had her headphones on.
Garbage was advised to take it down ourselves otherwise there was a $50 fine. I can understand for the long term guests, but for what we paid for two nights it should have been included. The bathroom was not really clean. Found hairs on the tub when we got there. There was no Kleenex either. The neighborhood was safe enough but the hotel in general needs some work.

Leisure Friends

10/10

Exceptional

12 Oct 2024

Alfredo

Good price, good area.

Leisure Partner

6/10

Pleasant

03 Oct 2024

Tallevette

A definite 1 1/2 star hotel

The front desk service was excellent. The hallways were continuously dirty. Someone dropped a blue pill in the hall and it stayed there five days. The room i was in was clean but we did get a couple of roaches. When we brought it to the attention of front desk we got immediate service to spray the room. We did get constant cigarette smoke in our room.

Partner

8/10

Excellent

02 Oct 2024

Rose

Stay here often it needs a little updating but everything is taken care of and it’s enough for short stays

Business Pet

10/10

Exceptional

01 Oct 2024

James

The staff goes beyond to help me out

Leisure Self

6/10

Pleasant

30 Sep 2024

Maximilian

Light bulbs were burnt out and there was no remote for the television.

Leisure Self

4/10

Poor

28 Sep 2024

Latoya

The bathroom was disgusting dirt pilled up on the shower mold around the tub. The carpet was soiled through out the room

Business Self

2/10

Poor

26 Sep 2024

Carol

We arrived at the property late (midnight) we had called ahead and said we would be late. First all the doors to the entrance were propped wide open. The rugs were filthy, it appeared that the county was putting people in the hotel to stay for extended periods. The desk support person had to come down to the front desk. After we checked in we asked where to park and we were told around the side, when we got a round the side, when we got there a car blocking the way and it appeared to be some sort of drug deal happening. We left the property and found another hotel because it did not appear to be safe, clean or maintained.

Business_and_leisure Partner

10/10

Exceptional

25 Sep 2024

Transparent

I was satisfied.

Business Self

6/10

Pleasant

21 Sep 2024

Gabrielle Daniels

I was disappointed that the double room I reserved was not available, even though the computer said it was. When we went to the room, it was occupied. The clerk, once we woke her, gave me and my friend separate rooms at no extra charge. However, it took 4 room choices before I found a room I could sleep in. They were either still occupied, dirty or no sheets. Then, at 130am on my first night, someone tried to enter my room because the clerk forgot to register the room as occupied. Also, the inside door handle was broken off and left resting on top of the refrigerator. And, there were no USB wall outlets anywhere. Luckily, I brought my wall adapter. I used to think that the Extended Stay hotels were great, but it has been a long time since I stayed at one. Based on this experience, it will be a long time before I stay at another one. Overall, I would not recommend this site until MAJOR upgrades were made and after some staff retraining had been completed. Really disappointed and concerned for the safety of single travelers.

Business Friends

10/10

Exceptional

18 Sep 2024

Nina

I liked the location of the hotel, everything was fine. But the check-in time should be earlier and not just at 3 pm. Otherwise everything is perfect.

Leisure Pet

10/10

Exceptional

15 Sep 2024

James

The staff is wonderful

Leisure Self

10/10

Exceptional

15 Sep 2024

James

Best staff ever!

Leisure Self

2/10

Poor

13 Sep 2024

John

There was no one at the check-in or check out counter at the appointed times, black mold around the bathtub, noisy rooms amenities running 24/7 ,damaged and broken fixtures, smelly as if unclean try to check out at 9:15 a.m. security screen was down at the reception desk and no one would answer the phone

Business Self

10/10

Exceptional

13 Sep 2024

James

The staff is the best

Leisure Self

10/10

Exceptional

13 Sep 2024

James

The whole staff is perfect

Leisure Self

2/10

Poor

13 Sep 2024

Hwei-Ling

will never come to this location!

Leisure Family

6/10

Pleasant

13 Sep 2024

Verified traveler

Could have been better.

We arrived at check in time(3:00). Waited for the rest of our party and went in about 3:15. No one was at the check in desk. We waited about15-20 minutes, by which time the lobby got about 6 more people waiting. I was first in line, told them we had 2 rooms
reserved, and would like them to be close. He left the desk and came back another 10 minutes and told us we would have to wait for one of the rooms because it wasn’t cleaned yet. We went to one of the rooms (7 of us) and waited an hour for the room to be ready. We finally were able to settle in. The room was average but the beds were very hard. The bathroom was another story. I couldn’t tell if the tiles had been painted, but the grout lines were gross. Tub could have used rerouting. Lastly, I saw a cockroach scurry across the floor and run up inside the metal door frame, which had a gap at the bottom. Glad we only stayed one night.

Friends_and_family Family

10/10

Exceptional

11 Sep 2024

James

Staff is rock solid!

Leisure

6/10

Pleasant

11 Sep 2024

Tamia

Needs a complete remodel to the rooms and a better cleaning staff.

Leisure Self

8/10

Excellent

01 Sep 2024

Eliza

Good property

Leisure Family

8/10

Excellent

01 Sep 2024

E

Property needs updating. Carpet in lobby smells. I like that they have a dumpster outside for trash

Business Self

8/10

Excellent

30 Aug 2024

Abdulrasheed

Am ok with the staff courtesy and the settings.

Business_and_leisure Self

2/10

Poor

26 Aug 2024

Candy

Although check in was great and the staff then were very amable and accommodating (they gave us 2 extra rooms due to and error on their end). It all went down hill when we noticed that there were bed bugs in 2 of the rooms we had reserved!!! Some of our family members woke up with bed bug bites! We wanted to let them know, but their office has limited hours of operation. Also, when we wanted to check out, we waited until 10:30am to return the keys, but they never showed up, despite having a sign that said their office hours for that day was from 10am-10pm!!! The place is nothing like the pictures and it is very run down and not clean. I could not sleep there so my partner, myself, and our dog ended up sleeping in our car. This is by far the worst hotel I have reserved and I do not recommend it at all.

Leisure Pet

10/10

Exceptional

24 Aug 2024

DJ

Nothing special but very clean, great for the price.. great location, not sketchy at all and close enough to the city.

Business_and_leisure Self

2/10

Poor

19 Aug 2024

Victoria

We had many issues with the lights that weren’t fixed. The shower didn’t have a way to keep the floor from being soaked as the curtain was way too short. There was almost never someone at the front desk for assistance. We were also told when we booked that their was an onsite gym, upon arrival their was none and additionally staff was rude when I asked about it.

Leisure Friends

6/10

Pleasant

18 Aug 2024

Tamia

It could be cleaned and updated way better!

Leisure Self

4/10

Poor

15 Aug 2024

Sambi

It’s run down, broken fixtures, smells dusty and moldy

Business Self

2/10

Poor

10 Aug 2024

Christopher

Weed smell e.... refunded me while i was staying there and i had to pay when i left but the staff was amazing n helping it sucks hotel was ran down room door was kicked in but never fixed right

Leisure Partner

10/10

Exceptional

09 Aug 2024

James

All the staff are the best

10/10

Exceptional

08 Aug 2024

James

Best staff ever!

10/10

Exceptional

07 Aug 2024

James

Best

2/10

Poor

06 Aug 2024

JOSEPH

When I got to my ground floor room, I found that the window was open, the tv was on and someone had been smoking a lot in my non-smoking room. There was black mold all over the bathroom ceiling, the kitchen was dirty and the cabinet doors were broken, there was food or something on the ceiling and stuck to the smoke detector, the carpet was damp and the tv would not turn off. Because the front desk closes from 10pm to 10 am, I could not get a new room. There was no ice machine in the building or ice trays in the room and my key did not unlock the vending room. Again, no hotel staff on site after 10. The carpets throughout the hallways were dirty and sticky. When the front desk was finally staffed again, the clerk acted like this was nothing new and did not apologize. She moved me to a smaller room, but I had to insist on a discount for the downgrade.

Leisure Partner

10/10

Exceptional

06 Aug 2024

James

Best

10/10

Exceptional

06 Aug 2024

James

Love my stay fully

6/10

Pleasant

04 Aug 2024

Mary

The location is very convenient, and the staff was helpful and polite. But the condition & cleanliness of the room wasn't good. There was a noticeable musty smell as soon as you walked in the room, which never went away, even with the fan on, as well as the smell of stale cigarettes, even though it was a non-smoking room. There was mold around the edges of the bathtub, and the cover on the florescent light in the kitchen was completely off. The in-room AC cooled sufficiently, but it was very loud.
On a positive note, all the staff I interacted with were polite & pleasant. The hotel is in a location convenient to shopping and highways and was generally quiet. In addition, I travel with a service dog, and appreciate facilities the easily accommodate that, and are compliant with the ADA.
I would consider staying here again only if the room was in better shape--at least without the mold

Leisure Self

2/10

Poor

31 Jul 2024

Juana

Disgusting matters

Made reservations for the 4th of July weekend, we got there on time but our room wasn't ready. We waited about 40 minutes so they can give us a dirty room. We left to see the fireworks, when we came back my kids took out the bed from the sofabed, ages 9 and 12, they were horrified when they saw the mattress so dirty, we thought there picked it up from the garage. My husband and I were thinking of leaving the hotel but since it was very late our baby age 1 was already sleeping, we were tired of drinking, I went to complain nobody was there, until I called a number someone showed up and said there were no rooms but they can give me a roll on bed, until tomorrow morning so the manager can give me another room. So they promised on changing our room, so we left to the city, they said the new keys to our clean room would be in the table, which they lie, we got there our room was locked, we needed to get in to get our things so again nobody was in the front desk, until 25 minutes later whe I called again, they open my door, I asked her which was our new room, she said she didn't have no clean rooms for us, so at the end we were there for 4 days 3 nights in that dirty room, at the end the manager refund me the days. Very bad experience, will never stay in that hotel again. There excuse was the they don't have enough house keepers

Friends_and_family Family

10/10

Exceptional

28 Jul 2024

Rose

Laundry facilities very convenient

Business Family

10/10

Exceptional

27 Jul 2024

James

The front desk people are excellent and are willing to help you out

Leisure Self

10/10

Exceptional

26 Jul 2024

kevin

Rooms were great.

Business

4/10

Poor

22 Jul 2024

Michael

Pros - inexpensive and convenient location. Cons - indifferent and unfriendly staff at desk, shabby conditions in room, broken elevator, room air conditioner sounded like a truck with a bad muffler, minimal toiletries (one bar of small soap), worn mattress that had a pronounced dip/indentation, bad pillows, musty room smell.

Leisure Self

8/10

Excellent

22 Jul 2024

Rose

When we first arrived it was very late so the lobby was closed I expected to have a difficult time but there is a phone in the entryway to call someone to come to the reception area. It was pretty easy and she didn’t seem to be bothered by me waking her up. Then we went to our room which wasn’t clean at all. It was only half done by housekeeping so I had to go back down to reception, wake the lady up again for the second time, and move all of our stuff back down to the first floor to our new room which was very clean for a pet friendly room, larger than I expected, and right next to an exit door making it easier for my dog which is the reason I gave 4 stars. All in all they fixed the issue quickly so I would definitely stay again if needed.

Business Pet

2/10

Poor

14 Jul 2024

Karen

They need to clean there rooms properly

Leisure Partner