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Extended Stay America Chicago Burr Ridge
Chicago - IL · United States
15 W. 122nd S. Frontage Rd.View location
7.4/10Very good1,002 Reviews
Cleanliness7.4/10 7.4
Service8.0/10 8.0
Comfort7.4/10 7.4
Condition7.2/10 7.2
Location6.8/10 6.8
Neighborhood8.6/10 8.6
Value10.0/10 10.0
Amenities7.0/10 7.0
See all ratings- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Extended Stay America Chicago Burr Ridge
Located in Burr Ridge's business district, the Extended Stay America Suites Chicago Burr Ridge is a convenient two-minute drive from Burr Ridge Village Center and five minutes from Flagg Creek Golf Course. This hotel offers 119 guestrooms, each equipped with a kitchen, refrigerator, stovetop, microwave, desk, phone, and cable TV.
Enjoy complimentary Wi-Fi and a free on-the-go breakfast daily from 6:00 AM to 9:30 AM. Hotel amenities include a 24-hour front desk, laundry facilities, a safe deposit box, and free self-parking. Nearby attractions include Willowbrook Community Park (3. 5 mi) and AMITA Health Adventist Medical Center Hinsdale (4. 3 mi).
Midway Airport is the closest airport, approximately 13. 6 miles away.
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With a stay at Extended Stay America Suites Chicago Burr Ridge in Burr Ridge, you'll be in the business district, within a 15-minute drive of Oakbrook Center Mall and Burr Ridge Village Center.
This hotel is 2.2 mi (3.5 km) from Flagg Creek Golf Course and 3.6 mi (5.8 km) from Willowbrook Community Park. Make yourself at home in one of the 119 guestrooms, featuring kitchens with refrigerators and stovetops.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as desks and microwaves. Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Only dogs and cats are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
You need to know
- Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
-
Optional fees
- Housekeeping fee: USD 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Burr Ridge Village Center
1.2 km / 0.8 mi
Willowbrook Community Park
3.7 km / 2.3 mi
Flagg Creek Golf Course
4.2 km / 2.6 mi
AMITA Health Adventist Medical Center Hinsdale
7.2 km / 4.5 mi
Adventist La Grange Memorial Hospital
7.3 km / 4.6 mi
National Shrine of St. Therese
8.8 km / 5.5 mi
Waterfall Glen Forest Preserve
9.2 km / 5.7 mi
Resurrection Cemetery & Mausoleums
10.9 km / 6.7 mi
Graue Mill and Museum
11.2 km / 7 mi
Galloping Ghost
11.4 km / 7.1 mi
Twin Lakes Park
12 km / 7.4 mi
Red Gate Woods
12.4 km / 7.7 mi
Bowlero Woodridge
12.8 km / 8 mi
Gregg House Museum
13.4 km / 8.3 mi
Oak Brook Golf Course
13.5 km / 8.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 119
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Room serviceExtra charge
- Laundry service
- Smoke detector
- Hotel safe
Show 6 more facilities & services
- Lift access
- Restaurant
- Spa centreExtra charge
- Breakfast
- Continental breakfast
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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STUDIO KING BED NON SMOKINGSTUDIO • KING BED NON SMOKINGSTU.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Chicago Burr Ridge
STUDIO KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN BED NON SMOKINGSTUDIO • QUEEN BED NON SMOKINGSTU.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Chicago Burr Ridge
STUDIO QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO DOUBLE BEDS NON SMOKINGSTUDIO • TWO DOUBLE BEDS NON SMOKINGSTU.2D-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Chicago Burr Ridge
STUDIO TWO DOUBLE BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Chicago Burr Ridge
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO WITH KITCHENETTESTUDIO • WITH KITCHENETTESTU.KT
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- WITH KITCHENETTE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Chicago Burr Ridge
STUDIO WITH KITCHENETTE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- WITH KITCHENETTE
Adult and child limits apply within the room's total guest limit.
Room code: STU.KT
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size BedSTU.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Chicago Burr Ridge
STUDIO Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDSSTU.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Chicago Burr Ridge
STUDIO TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO NON SMOKINGSTUDIO • NON SMOKINGSTU.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Chicago Burr Ridge
STUDIO NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Chicago Burr Ridge
STUDIO QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Extended Stay America Chicago Burr Ridge
100
reviews shown
KENT
This was an extended stay hotel, no pot,dish,cup,fork nothing,no coffee pot or toaster, empty cabnets. No ice tray and no ice machine on the property. The carpet was discusting as well as the toilet. It seemed as the staff was fine this place looks like it does. The AC is the only thing that gets a 5 star otherwise keep looking for another place.
Alana
The room’s floor looked clean. But I walked around after a shower. My feet were filthy. I had to go rewash them. The room had a very weird smell like a very weird generic perfume smell. The sheets had multiple marks all over them. Not sure what that was. There was I guess you would call a bubble on the ceiling of the shower, showing that there was water being held in that. Also there also two there was a good piece of paint and drywall chipped off just above the plastic in the shower.
The staff is very nice. But this is a very basic stay hotel. No water fountains, no ice machine. The breakfast is granola bars, muffins, oatmeal, and coffee.
The staff is very nice. But this is a very basic stay hotel. No water fountains, no ice machine. The breakfast is granola bars, muffins, oatmeal, and coffee.
Nancy
Coffee was good, our floors were sticky and the bathroom could have been nicer. The elevator was in need of attention gave a horrible first impression
Brian
The hotel is in desperate need of an update. I have stayed there twice, and both rooms were run down and shabby. Shabby. Rust in the sink, the edges of the counters missing, rugs a little bit worn. I don't think I will be booking that hotel again in the future. The worst thing was when I checked in, I was given a room that was already occupied. I walked in on a woman in the bathtub. I am not sure who was more shocked, me, or her.
Angela C
The staff was helpful when we arrived much later than expected. The sheets appeared to be clean.
The room was disgusting. The floors were sticky. The carpets covered in grime. The sink was rusty. The countertop and backsplash had been screwed into place through the Formica and the screws were rusty. The elevator had food and debris on the floor. We planned to stay 3 nights. Instead, we left asap the next morning and ate the cost. anything would be better than this.
The room was disgusting. The floors were sticky. The carpets covered in grime. The sink was rusty. The countertop and backsplash had been screwed into place through the Formica and the screws were rusty. The elevator had food and debris on the floor. We planned to stay 3 nights. Instead, we left asap the next morning and ate the cost. anything would be better than this.
Cynthia
The stay was ok. Customer service was great
Angelina
Check-in was extremely unorganized and took forever. They didn't allow me or anyone else to check in early, which is fine until you have 20 people in the lobby after 3pm still waiting to be allowed to check in. Took probably 30 minutes after the ladies came to the front desk for me to check in. The room had a broken tv remote so I had to go down and ask for that to be replaced. My room keys stopped working on my second day and I had to go back and forth from the lobby to my room trying to get it fixed 3 times before they fixed it. When we got to the room there was barely any toilet paper left on the only roll they had provided us, all of the surfaces and counters looked like they needed a good cleaning/dusting. The light next to the bed did not work either. The staff was nice besides at check-in.
Sean
Terrible
Izabel
Great clean place to stay. After our
Charity
Check-in went smoothly, the room was clean, and we thoroughly enjoyed our stay.
Melanie
The hotel staff was great, but our room was ehhhhh. The shower didn’t drain. Took about 15 minutes after wed shower for it to go down
Abdullah
I booked two rooms, one room was fine. The second room had sewer smell in it. It was absolutely awful. I mentioned it to the hotel employee and they said they didn't have other rooms. I had to cover the sink with a towel to stop the smell from suffocating me
Isaiah
Clean rooms
Amra
pretty decent stay, no complaints. 4/5 🌟
Gabriel Mauricio
Estubo aceptable solo que decía desayuno incluido y era un café o agua y una barra de cereal , eso no es desayuno
Abdulla
Very dirty. Smells bad. Not recommended
Milda
Room carpets were heavily stained, elevators were dirty, their Continental breakfast was a small table at front desk a coffee carafe, tea, oatmeal and muffins, you had to take and go. Would absolutely not recommend this place
Ami
The staff were truly amazing, but the rest of the property was dirty, the first room we were given was not fully cleaned. The second room we were given was clean but the hallways and elevator were disgusting. The breakfast is also really lacking, it is more like a couple of breakfast bars and coffee.
David
Front staff was very friendly and helpful
My first time on this property and I knew I would be coming back here when I came in town 👍👍
My first time on this property and I knew I would be coming back here when I came in town 👍👍
Chrissy
The rooms are in need of serious updates. Icky walls. Peeling paint. Shabby furniture and drapes. Broken, torn window screens. All the refrigerator doors open on the wrong side. No TVs while I was there. Fix it up management! Yuck
Thomas
Juanita, the GM, was amazing and friendly.
William
Very friendly people staff everything was clean wonderful rooms
William
Very clean rooms could check in
Tonya
The hotel is in shambles, there are no amenities. The room had been cleaned and it smelled fine, but it’s falling apart, the floor was coming up, just awful. Never again
Akilah
Needs updating smelled and was not clean. Left a day early.
Ronald
I could NOT receive a refun!d! I had to check out 9 days early. Stay America nor Expedia would accommodate me with a nominal refund. Stay America said I didn't book thru them, Expedia states there is nothing that can be done because Stay America won't approve a refund!. Totally unacceptable with no remorse or resolution. I'm disappointed in both businesses for the lack of due diligence to assist a guest and customer.
Erica
Wry nice , clean and convenient. Workers are very polite and helpful.
Rocio
Service of i think she was the manager was above and beyond.
Thank you
Thank you
William
Very clean, friendly stuff
troy
GreT
William
Very nice clean room
Martrell
Love the customer service of the employees. They can crabby at night but once yu get to know them they are great!!
Victoria
Everyone there was so friendly, especially the staff was very friendly! Everything was very neat and clean no bugs of any kind, especially when I left food out ! and it literally got the job done. I was there for about two weeks and anything I needed they would provide. If you’re looking for quiet, stay on the second floor.
Christopher
Snack and pop machine was broken head to go to town to get a bottled water
Lashunda
Great
Shanae
Staff is very helpful
Shanae
Staff is very helpful
Shanae
Staff is very helpful
Shanae
Staff is very helpful
Shanae
Staff was very helpful
Shanae
Staff was helpful
Shanae
Staff was very helpful
Shanae
The staff are very helpful especially the property manager. I would always recommend a stay here.
James
Juanita was a sweetheart at check in.
Shanae
Excellent customer service
Shanae
Excellent customer service
Shanae
Excellent customer service
Shanae
Excellent customer service
Shanae
Excellent customer service
Shanae
Excellent customer service
Shanae
Excellent customer service
Shanae
Excellent customer service
Shanae
Excellent customer service
Shanae
Excellent customer service
Shanae
Excellence staff
Haze
It’s okay but lower than the expected
Erika
Good in clean
Janice
The staff were wonderful and the price was great
Anthony
The room
Jashandeep Singh
Staff was helpful, overall it was good experience
Denis
Quiet place, the room i got had a kitchen which was a huge plus. Inwill be booking for a month just because of the convenience of having these amenities.
Brandon
Clean
Ditlind
I stayed at the Extended Stay in Burr Ridge, Illinois, in room 305, and while the staff was very nice and helpful, the experience was not good at all. The smell was horrible from the moment we walked in, and it lingered all night. The carpet was old, dirty, and full of stains, the walls had scratches and marks, and even the lamps had stains. The beds were outdated and uncomfortable. This was probably the worst hotel room we’ve ever stayed in, and the room definitely needs a remodel.
MANUEL
Professional staff checking in and out. Any questions were answered
SABRINA
Convenient location to the events i attended
Lashunda
Great place to stay. great location
Terrance
Hotel was close to the interstate , within 30 min to
Navy pier and the lake front , good stay for the price
Could use a lil update but overall it’s I’d stay again. Everyone that worked there were really nice
Navy pier and the lake front , good stay for the price
Could use a lil update but overall it’s I’d stay again. Everyone that worked there were really nice
Sarmad
Clean room
Emerson
Ok
Nancy
Burned out lightbulbs in two lamps, when using the air conditioner the draperies blew open, no ice maker in property and no ice cube trays provided, no extra blankets, floor was sticky and old gum stuck in carpet, elevator very dirty, staff friendly
vasile
Dirty room, smells like in the castle 500 years old
Shanae
N/a
Kolesnikov
Dirty , especially carpeting
Damien
The staff was friendly, the place was pretty clean but the bed was like sleeping on concrete. The microwave did not have a spin platter so food did not rotate. The fridge door was on backwards so opened on the wrong direction. The shower curtain was too small and did not cover the entire shower.
Steven
They have a wonderful staff on hand. Will stay again
Shanae
Veronica gave great customer service.it was a great experience
Shanae
Excellent c
ROBIN
Staff was very good! Had to ask for items for the room, like the coffee pot... only to be given one that the pot was too small & you hold it up to the top in order for the coffee to come out. Glass plate in microwave was gone. Outside of the fridge & cabinets were dirty, sticky.
Asked for a \"do not disturb\" sign, only to be told we wont be bothered by maids/housekeeping because they only come every 2 weeks...
Asked for a \"do not disturb\" sign, only to be told we wont be bothered by maids/housekeeping because they only come every 2 weeks...
Marilyn
location
Daniel
Staff was great. Cleaning people were very nice and the lady who checked me and my son in was super sweet.
keyunna
Great staff
You can tell they are making great changes to the hotel slowly. Great location staff was definitely friendly and amazing
Charles
Clean and Quiet
This was a great location near Chicago Midway. I arrived after midnight but they were able to accommodate my check in. Parking lot was well lit and felt safe enough. The room was clean and quiet. The hotel is in need of renovation but it’s kept clean and provided a comfortable night’s rest.
Peeches
The worst hotel in Illinois
The room smelled like a wet dog, the carpet was filthy and moist, the bed was hard and the breakfast consistent of oatmeal packs, bars, mini muffins and coffee. They discounted the room by 50% cause they couldn't move us due to them being full because of an event. I would never stay there again!
Dajuan
It was nasty
Aulbrey
Most of the week, the elevator had issues, with people getting stuck in the elevator several times. Which I understand things happen.
Shawn
The elevator was broken/unserviceable for 2 days during our stay, so we had to use the stairs & carry our luggage up to our room on the second floor which was a slight inconvenience
The cable in our room did brocade local Chicago Cubs baseball games during our stay, which would have also been nice to watch especially since the hotel is so close to Chicago.
The cable in our room did brocade local Chicago Cubs baseball games during our stay, which would have also been nice to watch especially since the hotel is so close to Chicago.
Shavonta
Classic case of an outdated hotel asking for modern prices. Dirty toilets , missing doors on cabinets and rigged up outlet fixtures. The list can go on and I wish I can post the pictures i took!!!!!!!
Verified traveler
Spooky Misadventure at the Extended Stay America
My toilet did not work, I consulted a handyman there. He suggested I jiggle the handle to activate the ages old system. To which he followed with- ‘I hope it works out for you because I will not be here over the weekend so,’. I have no qualms against this man particularly. He was kind and informative and every worker deserves a break. My issue is with the fact that they have no back up handyman to help guests when the main one is gone. My toilet never did flush. I had to take off the lid to manually enable the flushing mechanism. The room was dated and reeked of smoke. There were no toiletries available besides a bar of soap. No amenities offered either. My lights were mostly out in my room. I opened the cabinets to find no cooking utensils nor cutlery. Pillows were flat. Sheets were itchy. Breakfast was merely a small muffin and a granola bar. My bathroom door’s hinges were held together by an old, bent up screw driver, with the tip pointing outwards. God forbid, you slip in the bathroom, fall and accidentally lobotomized yourself on the way down. Or at the very least lose an eye. That is a lawsuit waiting to happen. Absolutely unacceptable and a clear disregard for the guests safety. When I arrived at 2:47 they told me I could not even check in until three P.M. because they weren’t sure which rooms were clean yet. On Saturday night, the parking lot was filled with law enforcement. Apparently a domestic violence incident occurred. Lastly, the fridge was leaking on the floor
Jill
Broken Elevator
I was trapped in the elevator for 20 minutes. The staff was rude and inconsiderate. The description of breakfast included should be removed. There was dried ketchup or something on the wall.
Traci
Definitely needs updates
The light didn’t work by the bed. The bathroom sink only dripped out when on hot. Bathroom door had a giant hole in it.
Sameer
Property was dirty and not properly maintained.
Milos
Terrible
Michael J
Title: Worst Hotel Experience – Discriminatory Staff and Unwelcoming Environment
I’ve stayed at several Extended Stay America locations and always appreciated their comfort and value, but my recent stay at the Burr Ridge location was by far the worst hotel experience I’ve ever had, anywhere.
From the moment my girlfriend and I checked in, it felt like the entire staff had already decided we didn’t belong there. We both have tattoos and piercings, but that shouldn’t mean we deserve to be treated like criminals. Throughout our stay, the staff constantly watched us, making us feel uncomfortable and unwelcome. It was as if they were actively looking for any excuse to get us in trouble or kick us out. One female in particular, seemed determined to catch us doing something wrong, even when there was no reason for suspicion.
The anxiety from being profiled and harassed by the staff ruined what should have been a relaxing week. At no point did the manager step in to address the situation; in fact, it seemed like she encouraged this behavior. I felt like we were being punished simply for how we look.
To be fair, a couple of my friends were caught smoking in the hotel room, but neither my girlfriend nor I were present at the time. Despite this, we were treated as if we were guilty by association, even though we had nothing to do with the incident.
I’ve never felt so unwelcome or unfairly judged at any hotel, motel, or Airbnb. If you value being treated well stay
I’ve stayed at several Extended Stay America locations and always appreciated their comfort and value, but my recent stay at the Burr Ridge location was by far the worst hotel experience I’ve ever had, anywhere.
From the moment my girlfriend and I checked in, it felt like the entire staff had already decided we didn’t belong there. We both have tattoos and piercings, but that shouldn’t mean we deserve to be treated like criminals. Throughout our stay, the staff constantly watched us, making us feel uncomfortable and unwelcome. It was as if they were actively looking for any excuse to get us in trouble or kick us out. One female in particular, seemed determined to catch us doing something wrong, even when there was no reason for suspicion.
The anxiety from being profiled and harassed by the staff ruined what should have been a relaxing week. At no point did the manager step in to address the situation; in fact, it seemed like she encouraged this behavior. I felt like we were being punished simply for how we look.
To be fair, a couple of my friends were caught smoking in the hotel room, but neither my girlfriend nor I were present at the time. Despite this, we were treated as if we were guilty by association, even though we had nothing to do with the incident.
I’ve never felt so unwelcome or unfairly judged at any hotel, motel, or Airbnb. If you value being treated well stay
Jill
Check in was a breeze. Advertisement for rooms - the pictures aren't exactly accurate. I have no complaints since I only stayed 1 night. There's an old cigarette smoke odor in my room. Building could use a little TLC. Other than that it's great for the night and the price.
Verified traveler
Decent hotel for the money
Quiet hotel. New tvs which were nice. Was told beds were new, thet were somewhat hard. Most of the staff was very pleasant.
Maria
Nice area
Ariel
The staff was excellent and very accommodating. My only complaint was the cleanliness of the room and establishment. There was a distinct smell throughout and I had to clean my room after housekeeping had done so.
Debra
Rooms could do with a good updating at the least a good paint job
Fun
Made a earlier prior reservation, only to find out when we arrived they rented out our room to someone else. We had a diificult time to find another place to stay at the last minute.
Ajit
They did not have the room although i had a booking. The person at the desk was rude and unhelpful. At 2am in the night i had to leave the property work an 80 year old senior citizen and look for another hotel to stay. Pathetic behavior i will never forget. Had to shell out almost twice as much pretty night for a last minute booking on another property thanks to this awful experience with extended stay America and expedia. Never again
Location & surroundings
Extended Stay America Chicago Burr Ridge
15 W. 122nd S. Frontage Rd., Burr Ridge, United States
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Extended Stay America Chicago Burr Ridge
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