William Tell Hotel Mod Collection By Sonesta

6/10

Pleasant

28 Jul 2026

Robert

Once very nice property would be again if it had decent made service and cleanliness

6/10

Pleasant

28 Jul 2026

Lindsey

The hotel is still under renovations but the staff was awesome.

4/10

Poor

27 Jul 2026

Christopher

They chafe way too much to not have pool available or breakfast. Also the doors going into the rooms are all jacked up and the wall paper is dingy/dirty looking !! They definitely need to put some money and upgrade their hotel interior!!

10/10

Exceptional

27 Jul 2026

Leticia

Room was clean, friendly staff good location!!!

6/10

Pleasant

27 Jul 2026

Steve

Did not visit the restaurant. Parking lot and surrounding area was not great. Front desk employee was great! Very welcoming. Room was clean and worked just fine for our stay.

10/10

Exceptional

26 Jul 2026

Angie

Everything was good . Except my check out have to be at 11am and someone's tok and opend my door at 9:55am, I'm asuming that they want to star to clean. My dougther and husband even me God scarred

2/10

Poor

25 Jul 2026

MAXIMO

We had switch rooms 3 times disappointed.not recommended.

10/10

Exceptional

24 Jul 2026

suzanne

Ice machines need to work

10/10

Exceptional

22 Jul 2026

Meghan

We ended up at this hotel after a series of unfortunate events that lead to not only our flight but multiple flight cancellations. The hotel was so accommodating, got us in right away, and made sure our check in was the easiest part of our hard day. Even though we got in late we were able to grab a quick bite at the tavern that was absolutely amazing! If you have a chance the Smash Burger is awesome!

10/10

Exceptional

22 Jul 2026

Viktor

Thanks !

8/10

Excellent

22 Jul 2026

Tony

Good clean room, was there for a night for a business event, easy check in & out , only negative is we were stationed on the first floor and bad ass kids were running up and down the hallways and was very loud .

Friends_and_family Friends

8/10

Excellent

21 Jul 2026

Jennifer

Calvin at the front desk was a star. He held my bags when I arrived very early and was able to help arrange for an early check in a little later in the day. He remembered my name each time and went out of his way to be helpful.

The property has been “renewed” but a lack of maintenance is already showing. Some inherent issues (like the bathroom door hitting the room door) were not resolved. There was some mold in the new shower silicone. The bathroom sink drained so slowly. It would be in the hotel’s best interest to keep up the new investments that have been made.

You don’t have to fear if you have already booked this hotel. It’s basic but clean. However, it’s nothing really special, aside from the amazing staff.

Self

8/10

Excellent

21 Jul 2026

James

Everything was great

6/10

Pleasant

20 Jul 2026

Sarah

This hotel has the potential to be really nice, they just need to have better maintenance at the property in a little bit better housekeeping. Our bathtub was clogged and we were in ankle deep water for each shower housekeeping did a refresh on our room and did the bare minimum and did not replace any towels. We had to seek the front desk for fresh towels if they could just fix these things, it would be a nice property.

Family_with_children

10/10

Exceptional

20 Jul 2026

Betsy

We arrived to the hotel and was very impressed with the property. The front desk host was very friendly. The room was clean and comfortable. We will definitely revisit on our next trip to Chicago.

Partner

4/10

Poor

20 Jul 2026

Gary

The house keeping was bad, we had to ask for everything! when they cleaned the room they didn't leave any clean towels, tissues, toilet paper, coffee or cups, ect.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

noor

The room is okay, the bathroom is good, but the AC in our room was leaking water and caused the room to smell horrible. But the location is good, there’s plenty of stores nearby.

Family_with_children

10/10

Exceptional

19 Jul 2026

Jeries

Great

10/10

Exceptional

19 Jul 2026

Tony

Staff were extremely friendly.Room was very clean.

Family_with_children

6/10

Pleasant

19 Jul 2026

Oanh

Overpriced

6/10

Pleasant

19 Jul 2026

Sandro

in general, the hotel and room are clean

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Rebecca

Dirty (or at least looked dirty) towel or bath mat laying on the bathroom floor. Elevator was not working in the morning. Very expensive for what you get. Refrigerator worked well.

Family_with_children

10/10

Exceptional

17 Jul 2026

Ludivina

Check in was easy and staff especially Calvin were awesome. Loved ease of parking!

Family

2/10

Poor

17 Jul 2026

Gytonne

The so called front desk manager was rude and demeaning in his dealings with me in reference to a checkout issue that I was not aware of until I saw multiple charges on my card. I will be back in town on Monday to address these issues and his low level of professionalism with the Vice president and the district manager on Monday

Self

10/10

Exceptional

16 Jul 2026

susana

free parking and the staff was really nice and helpful i enjoyed my stay very much!

Pet

10/10

Exceptional

15 Jul 2026

Jessica

Staff was very kind and everything was very calm, the only thing was the pool was down for maintenance

Self

10/10

Exceptional

14 Jul 2026

Allie

Very friendly staff and nice rooms. We would stay again with our pup.

Pet

10/10

Exceptional

14 Jul 2026

Christina

Checking in was super easy, staff was friendly and helpful. My family and I enjoyed our stay.

Family

10/10

Exceptional

13 Jul 2026

Leticia

The staff was very nice and professional.

Family_with_children

10/10

Exceptional

12 Jul 2026

Melvin

Great service from checking in to checking out. Staff was very friendly and knowledgeable. Rooms were very clean with a roomy glass shower. I will definitely stay here again! Plus free parking! Which is a plus!

Self

10/10

Exceptional

12 Jul 2026

Erick

Very friendly staff, place was very clean

Self

6/10

Pleasant

12 Jul 2026

Erica

Staff was very nice and helpful

Self

8/10

Excellent

12 Jul 2026

Erica

Front Desk staff is always so kind and helpful. Hotel in general is a bit out of date but rooms are good for the price. Pool is still out of order due to failed inspections.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Graham

It was actually great. I have to write more

8/10

Excellent

09 Jul 2026

Joanne

The pool was closed and the restaurant had staff issues. .

Self

6/10

Pleasant

06 Jul 2026

Norrell

Staff were client Friendly.

Friends_and_family Family

4/10

Poor

04 Jul 2026

Melanie

Staff were nice but we
can not believe how down-hill the quality of this hotel has gone. Granted, we haven’t stayed here since 2013 but still in shock of how badly a hotel can turn in 13 years. It actually made me sad. From the cracks in the ceilings to almost no doors working properly (security door that should only open with customer key just never closed, so anyone could’ve gotten in throughout the entire night) Also, pool out of service. Just a really heartbreaking experience. It used to be a very nice hotel.

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Nicholas

Clean room

Partner

6/10

Pleasant

03 Jul 2026

Marilyn

The staff was great the property can use some upgrades

Partner

10/10

Exceptional

02 Jul 2026

Ajaye

A

10/10

Exceptional

30 Jun 2026

Kimberly

My stay at William Tell was awesome! The only thing that would've made it better is if the pool was working. I booked there because of how great the pool looked online but it's not a big deal in the end. The staff was A+++. My flight changed since booking my stay and we arrived in town early with our kids. I called the property and before I could finish fully asking Kelvin allowed us to check in super early. Kelvin and his staff greeted us by name each and every time we came and left the property. We felt like family. This man deserves all the accolades and we will definitely book our stay here again with or without the pool lol!

Family_with_children

10/10

Exceptional

29 Jun 2026

Cierra

Great stay. Friendly staff

10/10

Exceptional

28 Jun 2026

Sal

Fixed

10/10

Exceptional

27 Jun 2026

Evelyn

10/10

4/10

Poor

24 Jun 2026

Adrian

Was a very average hotel. Kind of Musty, and the bathroom didn’t have soap. I called down to ask, and no one brought it up the entire night.

The room was large, but the bathroom was pretty dirty.

Not worth the nearly $300 I spent.

Partner

8/10

Excellent

23 Jun 2026

RAMONA

The hotel was convenient and easily accessible. Staffs were wonderful and friendly-5*****. However the property needs some TLC AND AN UPGRADE, to stay competitive. Really don’t want it to go to “you get what you’re paying for” The area is very convenient and the town is very charming. The room was quiet but couldn’t keep the lights peeking from the windows no matter how much adjusting the curtains, carpet really needs changing, pillow are old…..etc….TLC. Overall, checking in and out are very swift. I would stay again knowing not to expect much

Friends_and_family Friends

6/10

Pleasant

22 Jun 2026

Nathan

The staff were very helpful, polite, and outstanding. Unfortunately I had a good bit of issues with the lights in my room not turning on, which was pretty frustrating after an exhausting day. Maintenance had already left, so there was nothing they could do. Couldn’t find me a new room since they were overbooked. Could have been worse - the man in line ahead of me couldn’t even get the room he booked, as they had been oversold. I managed to make the lights work after fidgeting with power box for a few minutes. Good, clean room, and wonderful staff, just seemed quite understaffed and a bit unorganized. Had hoped for better experience considering how much I paid for one night.

Self

10/10

Exceptional

22 Jun 2026

Jacob

Very nice hotel stayed in a different one not far from this one last year and this one was way better and a little cheaper

Friends

8/10

Excellent

22 Jun 2026

Benjamin

The hotel has a solid foundation, nothing fundamentally wrong. The room was clean and the beds were comfortable. However, they could definitely do with some improvements.

The staff was certainly nice but it’s clear they are understaffed. When checking out in the morning myself and several others waited in line for about 10 minutes with no one at the desk. Someone from another department eventually had to call the manager, who quickly arrived and took care of everything.

There were a few areas that need repaired, like their main sign outside with is falling apart, and their elevators doors which are signed up.

Additionally, there needs to be improvements to their fitness center. Have only two treadmills and a couple dumbbells is not sufficient. Thankfully I was here on my rest days, so cardio alone was good enough for me. However, there was no ventilation in the room, so it got hot pretty quick. Just installing a couple box fans would work fine.

Lastly, my wife was unable to get to sleep during our last night because our neighboring guests were slamming their door several times at 1:00 in the morning. It didn’t wake me up but she took forever to sleep and woke up tired. She should have called front desk t report a noise complaint, but the doors should also have some sort of soft close features that prevents them from being slammed to begin with.

Family_with_children

10/10

Exceptional

21 Jun 2026

Robin

The hotel is wonderful. The rooms were big and comfortable. Check in and check out were a breeze. They do allow dogs.

Family

6/10

Pleasant

18 Jun 2026

Brendan

Shower didn’t drain and zero towels in room to start… shower leaked all over the floor Reno just isn’t done will prolly be much better when it is, a lot of chipped paint and broken/ splintered door frames for 259 a night… tv was also about 20ft from end of the bed.. at 40in you can’t see it lol

Partner

4/10

Poor

16 Jun 2026

Christy

This was the worst hotel I’ve ever stayed at. If you can, save your money and get a super 8 or a motel 6. This hotel seems like it’s cosplaying as a luxury hotel when everything is decaying and breaking down. When we arrived at the desk, the staff acted like we didn’t belong there, which is crazy. The hallway carpets smell like pee, multiple things in the hotel room were loose, and if you just walk through the halls on floor 1, you’ll see the stains, crumbling wallpaper, and chipped paint and plaster. The elevators are squeaky as hell and the sliding doors that open to the actual lobby make a jarring sound that emanates through the whole bottom floor. There’s a Best Western next to this place that is way better and cheaper.

Partner

10/10

Exceptional

15 Jun 2026

Philip

Just be well prepared

Friends

8/10

Excellent

14 Jun 2026

Mohammed

Good

6/10

Pleasant

13 Jun 2026

Noah

Loud air conditioner, hard to sleep.

2/10

Poor

12 Jun 2026

Joe

Power was out. No warm water for the shower. No AC

Self

8/10

Excellent

10 Jun 2026

Inke

Room was okay. Lagged body wash, coffee, and cups

8/10

Excellent

08 Jun 2026

Gary

Clean, quiet room. Good location. No fresh coffee in the lobby. Just K-cup coffee. Pool not open.

Partner

8/10

Excellent

08 Jun 2026

Kaulini

Amazing staff. They were super friendly. The location however is not ideal if you want to visit Chicago downtown as often as the traffic is soul consuming.

But the hotel and staff were amazing and my family’s had a great stay.

Family

10/10

Exceptional

08 Jun 2026

Charlene A

Great location to fly out of Midway 15-20 min drive and a third the price to stay at hotels down the street from the airport

Self

10/10

Exceptional

07 Jun 2026

leifur

Every thing was good

Self

6/10

Pleasant

07 Jun 2026

Ariel

It was ok nothing major.

Self

8/10

Excellent

07 Jun 2026

Rachel

Room was pretty clean. Well above other places I’ve stayed at. The bathroom door needs to be adjusted. It doesn’t stay closed and slides when trying to shower, the vent also doesn’t turn on. Very clean though. My biggest gripe was the 2nd floor hallway smelling like a dive bar. Someone had to be smoking in their room and it lingered out. The pillows for the bed also need some updating.

Breakfast was amazing. Weekend buffet for $20 was a 10/10

Staff at the hotel was awesome. They make you feel incredibly welcomed.

Overall great stay, will definitely be booking again when I need to stay in the Chicagoland area. Easy to get to, right off i55 and a quick trip to the city.

Partner

6/10

Pleasant

07 Jun 2026

Ananth

Booked a 2 queen suite for 1 night. The rooms were very spacious but had very old decor. Could use some upgrades. Especially light. The rooms have dark and earthy tones. The Keurig machine didn't work and the receptionist had quiet unfriendly demeaner when she expressed her inability to do anything. The coffee in the lobby was also not ready. The TV was big and latest but the Netflix app didn't work for some reason. The restaurant didn't have much for vegetarians. With a little bit more care this could be a very good hotel.

6/10

Pleasant

06 Jun 2026

Susan

The room was clean, the hotel seem outdated but it was fine, nothing special.

10/10

Exceptional

05 Jun 2026

Ramazan

Everything was great, i loved the staff.

6/10

Pleasant

31 May 2026

Rebecca

Unfortunately the pool was under construction and we were not alerted to that prior to on Orbitz or WT’s website. The curtains were pretty filthy and we had a stand up shower that drained incredibly slow. The front desk staff was pleasant and helped with directions however requesting towels it took 2 stops down to the desk and an hour later to get what we needed. I always register for 4 guests and receive 3 towels!

Family_with_children

8/10

Excellent

31 May 2026

Yolanda

Very nice hotel

Partner

10/10

Exceptional

28 May 2026

Cecilia

The lady that checked me in was very kind and patient

Family_with_children

10/10

Exceptional

24 May 2026

Michael

I like very much. Hotel was quite and clean. I'm very satisfied..

Family_with_children

6/10

Pleasant

23 May 2026

Kathleen

They are working hard to make the property nice but they are not done yet

Friends_and_family Family

10/10

Exceptional

23 May 2026

neil

.

Business

10/10

Exceptional

22 May 2026

Whitney

I highly recommend this hotel. The staff greets you upon walking in and in the morning as well. The rooms were clean and I felt safe in the location. I would definitely stay here again.

Thank you!

Self

10/10

Exceptional

21 May 2026

Lorenzo

Good, great customer service

8/10

Excellent

18 May 2026

Katya

The place was clean and the staff were amazing! The only issue I had was with the 5G/Cell Towers on top of the roof…

Partner

10/10

Exceptional

18 May 2026

Edgar

It was Awesome. The staff supper friendly and professional

Partner

2/10

Poor

17 May 2026

Emma

Worst hotel I have ever been to. Tried to check in at 1pm, but they let the people before us stay past 2pm. I had 6 people on my reservation, the booking said it slept 6 people. It didn’t. It slept 4. I had to ask for a roll away bed, which only sleeps 1. We were already down a bed. Extra linens were requested and never gave. I had to check in at 12am, and when I got into the room, the ceiling was falling in and water was running from the ceiling in multiple spots. The lady at the desk was going to do nothing about it and make us leave because we couldn’t stay. I said I needed a room, she gave me keys to a room that was apparently closed for maintenance, and the room keys didn’t work. I went back down, she gave me new keys, and the keys still didn’t work. Then as I’m going back down again, someone comes out of the room she was trying to give us to move into. Worst experience ever. Staff was rude, lazy, and completely unhelpful. Ended up having to drive all the way to northern Michigan through the night because we had nowhere to stay. This hotel should not be allowed to operate.

Family

10/10

Exceptional

17 May 2026

Kenkia

I'll go back anytime

Partner

10/10

Exceptional

14 May 2026

Matthew Karl

Amazing hotel

6/10

Pleasant

12 May 2026

Ea

scheduled for the wrong weekend and didn’t buy the cancellation insurance so i was out of luck

8/10

Excellent

11 May 2026

Gabriela

We were a bit bummed that breadfast was not included with our reservations. The pool was also no accessible while we were staying there which was also a bummer but everything else was fine.

Family

10/10

Exceptional

10 May 2026

Viktor

Great place , clean , and a lot of parking .

Self

4/10

Poor

09 May 2026

Kayte

Definitely a dated property. Our room had a bad sewer gas smell. The accessible shower was quite hazardous as the floor got very wet outside the shower and the bolts on the seat were pulling away from the wall. Overall, I would not recommend and will not be back.

Partner

8/10

Excellent

05 May 2026

Liliana

The hotel room was big enough for our son and us. The pool was under repairs but that is all we needed a room for one night and it did the trick for us.

Family_with_children

10/10

Exceptional

04 May 2026

Marissa

Clean room; nice staff; good, free and easy parking

Partner

10/10

Exceptional

03 May 2026

Priscila

I really enjoyed this hotel , I will be back soon .

Family_with_children

10/10

Exceptional

02 May 2026

Mary

We found this hotel on Expedia while traveling north for a funeral. It seemed like a nice place for a good price. As it turns out, it exceeded our expectations! The facility was lovely and the staff was great. It was a long day on the road for us, so we’re pleasantly surprised to fine the restaurant/ bar associated with the hotel open for business. The server was so nice and seemed like a very dedicated worker. He was there late and back first thing in the morning to serve breakfast.
I think there are a few upgrades going on, but the facility was quiet and we slept wonderfully.

Partner

10/10

Exceptional

02 May 2026

Manoj

Professional service

10/10

Exceptional

01 May 2026

Tammi

😊

8/10

Excellent

01 May 2026

Kelly

Location was good for an easy drive to downtown Chicago. Room was clean. Only thing missing was a bar of soap/body wash.

Family

8/10

Excellent

01 May 2026

Dabir

Clean room

Partner

10/10

Exceptional

27 Apr 2026

Ope

Customer service was top notch , the receptionist was very helpful and knowledgeable. She went above and beyond

10/10

Exceptional

26 Apr 2026

Mellisa

Cool

10/10

Exceptional

26 Apr 2026

Austin

I was hesitant to book here because of some of the reviews and the location and exterior look of the property. But it surpassed all expectations! Great staff, clean, and the bathroom especially was nice with a little bow they leave on the toilet paper and nice big and hot walk in shower with actual bottles of pumpable soap instead of cheap little bars. Plentiful parking too. Loved it!

10/10

Exceptional

21 Apr 2026

Catherine

Calvin at the front desk was extremely friendly and helpful. I appreciate his attention to detail and recommendations.

Self

10/10

Exceptional

20 Apr 2026

Michael

The hotel was great for me. I was traveling back to Canada from an extended stay in the USA. This hotel is perfect for a very comfortable nights sleep. It's also close to shopping and restaurants.

8/10

Excellent

20 Apr 2026

Catalina

The hotel

10/10

Exceptional

19 Apr 2026

Hasan

Excellent place to stay

10/10

Exceptional

18 Apr 2026

Karen

I ALWAYS HAVE AN EXCELLENT STAY WHEN I STAY AT THIS HOTEL. THE STAFF IS ALWAYS POLITE AND ACCOMMODATING. A GREAT PLACE TO STAY.

Self

10/10

Exceptional

15 Apr 2026

Christal

Easy parking and good location.

Self