Name: Red Roof PLUS+ Chicago - Willowbrook
Address: 7535 Kingery Highway, Willowbrook, 60527, US

2/10

Poor

31 Jul 2026

Andrej

Dirty towels, no toilet paper, blinking light in the bathroom. Terrible

4/10

Poor

31 Jul 2026

Chantal

By first glance when we walked in, they were a couple dead bugs by the window, as well as just roaming in the room when tried using the television TV was hard to connect and remote wasn’t working at all when wanting to use the lamp in the room as well when getting ready that was unable to turn on and the lightbulb was very old overall did not enjoy my day would not recommend please go somewhere else truly was really too excited to stay here based on the photos and what people were saying, but please spend a little more and stay somewhere else.

6/10

Pleasant

30 Jul 2026

Ruth

Good location, no amenities,fair price for what we got

4/10

Poor

30 Jul 2026

David

Not that great

2/10

Poor

29 Jul 2026

Jeffrey

First thing I saw when I pulled the sheets back on my bed was a huge bug. I told staff about it. They told me they could offer me a refund but they didn't have any other rooms available. I needed a room so I asked if they could discount the room. Counter person said yes and that he would leave a note for the manager. No one contacted me after that. I used a vending machine. It didn't return change. I walked up to the 3rd floor to my room and my key card didn't work. I had to walk back down to get a new key card. When I checked out, I told a different counter person that I was told a manager would contact me about a discounted price. This person told me she would make sure the manager would contact me after I checked out. Two days later, no one contacted me, of course.

2/10

Poor

29 Jul 2026

Luis

So somebody stayed in the room that we went in before and we were told that their daughter had multiple bedbug bites from a mother person at the hotel that was staying there and they still decided to put us in that room and we later find out that they have bedbugs the hard way.

2/10

Poor

27 Jul 2026

Seneca

This property is horrible! Not clean at all. I wiped down my own room, bought new sheets and everything! Come to find the next morning there were bed bugs!! Informed management and showed a picture of them, just very nonchalant like \"oh okay\" no accommodations at all! COMPLETELY DONT RECOMMEND!!

8/10

Excellent

26 Jul 2026

Matthew

The room was better than anticipated. It was clean beds were comfortable. You have to request a room cleaning if staying multiple nights. Towels for drying off after shower are a little small but get the job done. Just need more of them in room.

6/10

Pleasant

26 Jul 2026

Araceli

Air conditioner made a lot of noise. It made it uncomfortable to get some sleep at night.

2/10

Poor

26 Jul 2026

Destiny

There was mold and holes in our room, it smelt very musty.

4/10

Poor

26 Jul 2026

Karina

The walls were dirty. The bathroom corner wall was breaking. All the lights except for the bathroom light didn't work or flickered which anyway weren't of any help because we had to turn them off. The door safety lock was broken.

2/10

Poor

26 Jul 2026

Steven

My reservation was canceled after I already payed because they said we came too late to check in. We called and informed them we were going to be late and the person said that was OK, we can check in 24 hours a day. Terrible customer service. Now we have to fight to get our money back.

2/10

Poor

20 Jul 2026

Balamurugan

Smelly Rooms. Very poorly maintained.

Self

2/10

Poor

20 Jul 2026

Olu

Untidy, poor amenities, good parking space and road network.

4/10

Poor

19 Jul 2026

Veselka

The smell from the air conditioner was disgusting, and I think the price is high .

Partner

4/10

Poor

18 Jul 2026

Anna Maria

The staff at the customer service desk were very friendly, kind, and genuinely tried to be helpful. Unfortunately, it seemed that their hands were tied because many of the necessary services, supplies, and amenities were simply not available.

The hotel itself was very basic, outdated, and in need of significant maintenance. Although the room appeared somewhat clean, several things were not in proper working order. There was no shower curtain, so water went all over the bathroom floor. Only two towels were provided, and several electrical outlets did not work. There was no hair dryer in the room, and the service desk did not even have one available for guests to borrow.

The ceiling paint was peeling and falling off, and the room door appeared to have previously been forcibly broken open, which was concerning from both a maintenance and safety standpoint. The beds had been made, but the bedding looked as though the beds may already have been slept in, which made us uncomfortable.

I truly appreciated the friendliness and effort of the staff. However, considering the condition of the room, the lack of basic amenities, the maintenance and safety concerns, and the price we paid, I would have difficulty recommending this hotel without substantial improvements.

Friends

2/10

Poor

17 Jul 2026

TJ

Room was dirty. The walls specifically were horrible. Giant hole in the bathroom wall. Power went out because I had the tv on while using the microwave. The AC barely got the room cool.

Business

10/10

Exceptional

14 Jul 2026

Denzel

Super clean no bugs they did have a deposit of 50$ you get it back after a few days ,nice staff as well literally right next to a Panda Express which I loved

Partner

2/10

Poor

11 Jul 2026

Faye

The room looks like it wasn’t even cleaned, the sheets weren’t white anymore, towels were very thin. Parking is Ok, staff is pretty responsive.

Partner

10/10

Exceptional

07 Jul 2026

Joey

The employees are very friendly and very clean rooms 10/10

Business

2/10

Poor

07 Jul 2026

Herman

Don’t go here!
This motel is NOT close to Chicago or the train lines! You will need lots of Uber or cab or Lyft rides (or a car).
There were six different lights in the room. In three of the lights, one of two bulbs were missing (not burned out, but missing).
The toilet seat, like normal toilet seats, should have had two bolts to hold the seat on the toilet. One of the two bolts was missing. How does the staff not know one of the bolts is missing?
The room and hotel smelled musty.
There was litter on the motel property.
The exterior needs a paint job!

Family_with_children

8/10

Excellent

07 Jul 2026

Tim

Don't expect much more than a room to sleep.

Self

4/10

Poor

05 Jul 2026

Rudy

Unable to find the PLUS in the name. No fridge, no coffee maker, damaged, old furniture

Partner

6/10

Pleasant

04 Jul 2026

Erinn

It served it's purpose. It was clean enough, not the Ritz. There was hair on the bed sheet. Lid to the toilet broke the first time we touched it. Even though it was non smoking room, the towels smelled like smoke. It was better than being home while our power was out after, a bad storm. We slept and went home. The staff were nice, it was quiet enough.

Family_with_children

6/10

Pleasant

03 Jul 2026

Emily

Arrived late. Registration guy was on phone while checking me in. Room TV didn’t work. Light above bathroom sink was out. I was too tired to ask for fixes.

Self

4/10

Poor

02 Jul 2026

Karthikeyan

barely serviceable for a day. cheap and it shows.

Self

2/10

Poor

29 Jun 2026

Jeff

You could not get a wheelchair between the desk and bed in what was supposed to be a handicapped accessible room. The toilet seat was loose. Three out of four lightbulbs were burnt out above the bed. The mattress sagged so badly, it felt like sleeping in a hammock. The blackout curtains were about 70% effective, not what I call blackout. The television was not working; according to the desk, there were satellite problems. There was no indication on the telephone in the room on how to contact the front desk. The man at the desk told us we had been given an upgraded room. I cannot imagine how bad a regular room would look like if this was \"upgraded.\"

Family

6/10

Pleasant

28 Jun 2026

Lupita

No

8/10

Excellent

27 Jun 2026

Tom

I

Self

6/10

Pleasant

26 Jun 2026

Jeffrey

Got settled into the room.. then found the TV had no connection. Went to call front desk and the phone was dead (no light/tone.) Room was very careworn, but clean. Wi-Fi Internet did work.

Self

2/10

Poor

26 Jun 2026

Sai Teja

No maintenance at all. Rooms aren't even cleaned properly. Pet smell. At least, room fresheners weren't also provided.

Friends

2/10

Poor

23 Jun 2026

Raymond

The room was disgusting and unsat. critters and other things. The smell was atrocious upon entering the room. On the site the photos were deceptive and misleading. The comforters were stained and had smells in them. in the long run look at all sites and and reviews better

Partner

6/10

Pleasant

22 Jun 2026

Amanda

I had 2 rooms, one was a king which was ok besides the toilet running all night, but the other was horrible. It was 2 double beds and the room smelled horrible. The TV was unplugged and it's not the type you can just plug in. The night stand had outlets built into it but as soon as we plugged in our charging cable for our phone it sparked so I had to unplug the whole table so nothing would catch fire. Everytime I would call to front desk he would tell me he was busy with a customer.

Family_with_children

4/10

Poor

22 Jun 2026

Gilbert

Don’t stay here, ran down not a red roof plus.

Self

2/10

Poor

19 Jun 2026

JAMES R

Cockroaches in my room. Found crawling on personal items.

Self

2/10

Poor

15 Jun 2026

Daniel

Not clean at all and lights were broken

Partner

4/10

Poor

15 Jun 2026

Cynthia

Room was dirty , ac didn’t work. Bedsheets had stains had to but my own to put on the bed. Rooms smelled like cigarettes and wet dog and ac didn’t work so the room was hot.

Friends

2/10

Poor

13 Jun 2026

Joey

Very basic the room was not updated . The pictures were deceiving..

Family

10/10

Exceptional

13 Jun 2026

Chris

I would stay here again

Partner

6/10

Pleasant

12 Jun 2026

Tanya

great staff

Self

4/10

Poor

11 Jun 2026

Diana

Mold around bathtub grout, extremely loud AC, paint crumbles around tub,
On the floor, sidewalks not maintained, Coffee setup in lobby was quite lacking.

Self

6/10

Pleasant

11 Jun 2026

James

The room appeared to be clean,but a large 6” X 3’ pencil “drawing” on the wall and on the bathroom door ( both sides) did very little to impress me. This was obviously the art work of a small child….and if it cannot be cleaned then the wall should be repainted!
No instructions on how to use the TV…..rendering it useless for my entire 7 day visit!
I complained that there were only 2 hangers in the room….the front desk told ME to go to laundry room to get some. Housekeeper said that there were none….when I went to the front desk,a maintenance man told me to wait and he came back with 5 more!
When I asked for fresh linens after a shower the front desk AGAIN sent me to the laundry room to get my own!
This is TOTALLY UNACCEPTABLE from a well-known hotel chain…..I will NEVER recommend this place to anyone!!

Self

6/10

Pleasant

08 Jun 2026

Catherine Prashanthini

Room, sheets chair everything is older

Family

2/10

Poor

07 Jun 2026

Brenda C Miranda

The images showed a fridge and microwave in the room I selected of course the room didn’t have that. The towels were stained and the room overall didn’t look too clean. The WiFi was terrible as well.

Partner

2/10

Poor

07 Jun 2026

Marco

.

Partner

8/10

Excellent

01 Jun 2026

Yasin

Good location next to Target and plenty of restaurants in the area. Good parking.

Self

2/10

Poor

29 May 2026

Mian

Not Satisfied with the room.

Partner

2/10

Poor

28 May 2026

Sai Prakash

I had a disappointing stay at this hotel. The room and bathroom were not maintained to an acceptable standard. During my stay, I noticed small bugs/insects in the bathroom, which raised concerns about cleanliness and hygiene.

In addition, there was a persistent unpleasant odor throughout the room and surrounding premises. The overall condition of the property did not match the expectations set by the listing. Cleanliness and maintenance appear to need significant improvement.

I hope management addresses these issues so future guests can have a better experience.

2/10

Poor

28 May 2026

Sai Prakash

I had a disappointing stay at this hotel. The room and bathroom were not maintained to an acceptable standard. During my stay, I noticed small bugs/insects in the bathroom, which raised concerns about cleanliness and hygiene.

In addition, there was a persistent unpleasant odor throughout the room and surrounding premises. The overall condition of the property did not match the expectations set by the listing. Cleanliness and maintenance appear to need significant improvement.

I hope management addresses these issues so future guests can have a better experience.

Friends_and_family Family

2/10

Poor

26 May 2026

nagendran

Room size is too small and restroo.s are not clean.Not good for family

Friends_and_family Family

4/10

Poor

25 May 2026

San

Too noise air conditioner

Family_with_children

2/10

Poor

25 May 2026

Kimberly

The room I had smelled like strong marijuana. I saw a roach on the wall. The chair inside the room has visible holes on the cushion. The towels were old. The sheet had stains on it. The door was very dirty. The furniture is also old.

Self

2/10

Poor

24 May 2026

Oguz

It was horrible we had to leave the hotel and cancel the 3 rooms

Business

8/10

Excellent

24 May 2026

David

,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

2/10

Poor

24 May 2026

Roberto

The room that was given to us, have a strong animal stench that was tried to make it lest noticeable with a air wick. The bathroom had mold on the shower and paint peeling off, when you take a shower the water run out to the toilet making it useless until the water dried out. We found roaches also. The room isn't cleaned unless you request it a day in advance.When we asked for another room, there was none available. I tried several times until they provided me another a little better since it was recently cleaned however when we returned it had a musty odor and we found roaches also.

Partner

6/10

Pleasant

24 May 2026

Wayne

The bed was stiff as a board the ac didn’t work and the room had an odor to it

Family_with_children

2/10

Poor

24 May 2026

Elizabeth

The first 2 rooms they tried to give me were covered in bugs and roaches. The 3rd one which I had to take since they said they couldnt give me a refund for 7-10 business days, and i had 0 money to stay anywhere else, smelled aweful!

Partner

2/10

Poor

23 May 2026

Elizabeth

After the first 2 rooms of cockroaches. The 3rd i had to stay in smelt aweful!!! Holes in every bathroom behind the toilet. Most disgusting and worst experience of my life. I had no money to get a hotel elsewhere and they said a refund would be 7-10 business days. That place is a health and safety hazard.

Partner

2/10

Poor

23 May 2026

Luz

The cleanliness is poor. There is trash in the wastebaskets that isn't ours. There is water on the bathroom floor. The shower is dirty—there are even cockroaches. There are cobwebs on the walls. The bedding is stained. On another occasion, we stayed at a different location—part of the same chain—and it was in the exact same condition. It is horrible.

2/10

Poor

23 May 2026

Amairi

Unfortunately, my experience at this hotel was very disappointing. The room was not clean and I found multiple cockroaches during my stay. I even recorded videos because the situation was unacceptable. As a traveler, cleanliness and basic hygiene are extremely important, and this stay did not meet those standards at all.

The hotel should improve room inspections, pest control, and overall sanitation before allowing guests to check in. I hope management takes these concerns seriously so future guests do not have the same experience.

Pet

6/10

Pleasant

22 May 2026

Everett

thank you for the upgrade!

Self

2/10

Poor

20 May 2026

Jun

I do not recommend for business or any other travel.

Self

4/10

Poor

19 May 2026

German

No limpio

2/10

Poor

19 May 2026

Saloni

Very bad experience

Partner

2/10

Poor

18 May 2026

Spiro

The absolute worst place in the world they had cockroaches, A/C didn't work, bathtub was dirty. I want my money back..

Family

4/10

Poor

18 May 2026

Gordon

Faulty water pipes and roaches in room.

Partner

10/10

Exceptional

17 May 2026

Anthony

I like this place for to back

Partner

4/10

Poor

17 May 2026

EDWIN

The property needs major update. It's old and it shows. The reception personnel was nice in both my check-in and check-out. My room was clean but it couldn't hide the fact that modern updating is very much needed. It has a fridge which was a plus. It also has a safe, but mine was broken and unusable. An iron is available but there was no ironing board. The tv remote turns on the tv and turns it off, but that's all it could do. Parking was enough. I found parking close to my room.
The property location maybe the star of this review. It's close to pretty much everything. Target is right next door and Panda Express is a few steps away. Restaurants line the street where the property is located. Believe me, you'll never get hungry.

Self

2/10

Poor

11 May 2026

Kamiyah L

Room was not as clean staff where very respectful but over all they charging a 50 dollar deposit and I feel if that's the case why not have a microwave in the lobby area for those that didn't pick the deluxe rooms with the refrigerator and microwave

Self

2/10

Poor

11 May 2026

Ryan

Room smelled horrible like marijuanna; like someone was smoking all day in there. It was supposed to be a non-smoking room. Also, there were stains on the sheets and pillows. Mold in the bathroom. I checked out immediately and got my deposit back. I would never recommend this place to anyone.

Self

4/10

Poor

09 May 2026

Joshua

Property was old and rundown. In our room, there were holes in the wall in the bathroom, the light above the sink did not work, only a couple of channels worked on the t.v., the WiFi only worked during the daytime, and the worst part is the ROACHES. We checked in at night and did not see any bugs...but the next morning we seen 2 in the bathroom and 1 in the sink, all babies. We had an appointment and came back around noon...we saw 3 more by the sink, including one huge adult bug that was behind one of our bags. We were booked to stay 2 nights...we did not. We packed up and found another hotel...thankfully, no bugs there

Friends_and_family Family

10/10

Exceptional

09 May 2026

Natalie

This hotel was not bad..I didn't get my snacks that was supposed to be part of my reservation. Otherwise it was around a lot of eatery's and other stores if I needed anything. I would go there again if needed.

Partner

4/10

Poor

05 May 2026

Maria

No está. Limpio

4/10

Poor

04 May 2026

Ralph

Room looked old. Dingy yellow walls, rusty metal appliances, hotel wi-fi had no signal, towels did not look completely white. I needed a place to hide out for 4 days. I gave 2 stars because the bed was clean.

Self

2/10

Poor

03 May 2026

Misael

first they don't have TV cable
Second the TV wasn't working properly we had a really hard time to make it work with the control
3-the AC unit and heated unit couldn't find out how to work... it is called weather and we need it here never work..

Partner

2/10

Poor

28 Apr 2026

Abdmarim

Smelly room with cockrtches

2/10

Poor

27 Apr 2026

Bacilio

Pretty unclean. Always smells like someone is smoking

8/10

Excellent

26 Apr 2026

Tony

The room was clean and functional. The staff was courteous and polite. The grounds could have used some cleaning, but it was quiet and safe.

Self

2/10

Poor

21 Apr 2026

Raza

I am writing to express my extreme disappointment with my recent three-night stay. Despite reserving a non-smoking room, I was initially checked into a smoking room that smelled of stale smoke and had a leaking bathroom. Upon requesting a change, the second room provided also had a strong odor. Furthermore, the room was incredibly noisy due to a rattling AC and vibrations that lasted all night. To make matters worse, my room was never serviced once during my entire stay.

Self

4/10

Poor

20 Apr 2026

Anabel

Bathroom & over bed lights broken and kit replaced nor moved us to another room despite 4 day stay & requesting daily

Family

10/10

Exceptional

17 Apr 2026

Johnathan

All good no complaints

Partner

2/10

Poor

14 Apr 2026

Kristen

It took 2 weeks of me calling to get my deposit back. They kept telling me it was sent just wait and I would wait and it would never come so I call back and they tell me the exact same thing. They will try so hard to not refund your deposit. Also the rooms are disgusting. They smell terrible and musty, the ac barely works, the towels are old and dingy and look like they don't use bleach. The wifi does not work and the TV didn't even have a remote so you couldn't even use it. The bed sinks in almost like you're laying on a air mattress. The staff is rude. NONE of the lamps worked. It was just a terrible stay I do not recommend

Self

2/10

Poor

13 Apr 2026

Mark

yes

Self

10/10

Exceptional

05 Apr 2026

Robert

Yes

Partner

4/10

Poor

03 Apr 2026

Norbert

You get what you pay for.

2/10

Poor

30 Mar 2026

Sahra

Not at all what the pictures show. The whole place is decrepit and falling apart. Another guest was walking their dog and did not clean up after it.

Partner

4/10

Poor

30 Mar 2026

Myrna

Staff was inattentive, no communication or sincere effort for customer service. Had people smoking, other than cigarettes, on stairwell next to office. Rooms left much to be desired, starting with the questionable bedspreads and pillows. Property is looking tired and in need of much TLC. I checked out very early and front desk didn’t bat an eye with my concerns. Someone left a large dog in the next room, barked all night.

Friends

4/10

Poor

30 Mar 2026

Mohamed

Location is great, but rooms are run down and carpet in room smelled like piss, it was horrible smell!

Self

2/10

Poor

26 Mar 2026

Jose

Old hotel

Self

6/10

Pleasant

25 Mar 2026

Roosevelt

The beds are not good at all

2/10

Poor

22 Mar 2026

Cristal

They accept pets, rooms are gross and full of roaches. Water damage causing leaky ceilings and showers that wont turn off fully leaving the room to be humid. Price is cheap but still too much for the conditions. Youre definitely paying for the area

Self

2/10

Poor

20 Mar 2026

Don

They are remodeling with harder condition to deal with especially noise and dust! Not recommended

Self

4/10

Poor

20 Mar 2026

Sasa

this place need remodeling

Self

2/10

Poor

18 Mar 2026

Steven

Had to leave, didn’t stay the night. Place was not clean , full of cockroaches, dirty towels, bedding

2/10

Poor

17 Mar 2026

Baher

Room was not clean, towels were dirty, linens and pillows were smelling funny. It was cheap for a reason. Wouldn’t recommend it

Friends

2/10

Poor

16 Mar 2026

Alicia

We had to get switched out of the room we were in because it had water everywhere to then get switched to a

10/10

Exceptional

14 Mar 2026

Julie

Great value and nice place

2/10

Poor

11 Mar 2026

Lidia

Don't go there, it it really smell

6/10

Pleasant

08 Mar 2026

Frederick

Parking was great; it was very easy to find a parking spot. They have a lot of spots for you to park, both in the back and front.

Self

2/10

Poor

07 Mar 2026

Maddox

Everything is false advertising. It's a complete dump, no fridge, no microwave, no clean anything, the towels were stained and not even white, the room wreaked of cigarettes especially the bed, the lock was broken, the whole bathroom covered in mold and the wall falling off and wholes in it. Most disgusting place I've ever been. If I could give it a negative 10 I would. The place should be condemned.

Self