Red Roof PLUS+ Chicago

6/10

Pleasant

25 Mar 2026

Roosevelt

The beds are not good at all

2/10

Poor

22 Mar 2026

Cristal

They accept pets, rooms are gross and full of roaches. Water damage causing leaky ceilings and showers that wont turn off fully leaving the room to be humid. Price is cheap but still too much for the conditions. Youre definitely paying for the area

Self

2/10

Poor

20 Mar 2026

Don

They are remodeling with harder condition to deal with especially noise and dust! Not recommended

Self

4/10

Poor

20 Mar 2026

Sasa

this place need remodeling

Self

2/10

Poor

18 Mar 2026

Steven

Had to leave, didn’t stay the night. Place was not clean , full of cockroaches, dirty towels, bedding

2/10

Poor

17 Mar 2026

Baher

Room was not clean, towels were dirty, linens and pillows were smelling funny. It was cheap for a reason. Wouldn’t recommend it

Friends

2/10

Poor

16 Mar 2026

Alicia

We had to get switched out of the room we were in because it had water everywhere to then get switched to a

10/10

Exceptional

14 Mar 2026

Julie

Great value and nice place

2/10

Poor

11 Mar 2026

Lidia

Don't go there, it it really smell

6/10

Pleasant

08 Mar 2026

Frederick

Parking was great; it was very easy to find a parking spot. They have a lot of spots for you to park, both in the back and front.

Self

2/10

Poor

07 Mar 2026

Maddox

Everything is false advertising. It's a complete dump, no fridge, no microwave, no clean anything, the towels were stained and not even white, the room wreaked of cigarettes especially the bed, the lock was broken, the whole bathroom covered in mold and the wall falling off and wholes in it. Most disgusting place I've ever been. If I could give it a negative 10 I would. The place should be condemned.

Self

10/10

Exceptional

03 Mar 2026

Shenika

Yes everything was wonderful

Partner

4/10

Poor

02 Mar 2026

Marcus

Nothing good to say, period.

2/10

Poor

01 Mar 2026

Crystal

The property is not being maintained properly. I stayed here about 15 years ago and didn't have any complaints.

In the first room they gave us, the toilet was broken and running nonstop. The second room was covered in mold and little bits of hair and garbage. The underwire from a bra was sticking out of the lamp. Several things were broken or damaged: the tv, the air conditioning unit, the lamp, the phone. The shower didn't drain properly. And there were burn marks all over the bedding and curtains.

There's so much more that was terrible here: the men screaming at each other outside in the middle of the night, the receptionist hanging up the phone every time someone called, the garbage everywhere.

I contacted the customer service for RRInn+ to ask for a refund so I could stay somewhere else while I was in town. They said it would take a week to review the case. Unable to book another room somewhere else without the refund, we endured. And then they refused the refund because they had given us a new room and we had technically stayed through the booking.

I will never ever stay at another Red Roof Inn and I will make sure everyone knows how horrible they've become.

Partner

2/10

Poor

28 Feb 2026

Bianca

We ended up leaving after trying out two rooms. Everything smelled like cigarettes, the blankets were dirty and it just overall was not pleasant. We left almost immediately

4/10

Poor

27 Feb 2026

Steven

Bed mattress was broken into. It had indention of a heavy person who may have last slept there. Coffee maker had missing parts. No coffee available in room. Restroom had what looked like rotting on the ceiling and I saw a roach. I asked staff for towels on the 1st night we stayed there. They said not til the next morning. To ask housekeeping when they start begin their shift the next day

Family

2/10

Poor

19 Feb 2026

Matthew N.

Nasty

4/10

Poor

16 Feb 2026

Jeffrey

The room was dirty and smelled like cigarette smoke the entire time. The toilet barely functioned. The tank took forever to refill, so every flush turned into a long wait. Basic maintenance clearly isn’t a priority.
Outside was worse. The grounds were covered in dog waste, which shows no one is maintaining the property. Several cars in the lot looked severely damaged or totaled. That created an unsafe atmosphere. Neither my wife nor I felt comfortable walking around.
This place needs serious cleaning, repairs, and better property management. I would not stay here again.

Business Pet

2/10

Poor

16 Feb 2026

Christian

Room basically just had a bed and shower. There were no microwave, or fridge. Didn't have a phone to call front desk. When i talked to the guy at the front desk he gave me a no care attitude, and told me i got what i paid for. It was not worth the $167.00 I paid to book the room plus another $50 at check in. I have never had an issue with this hotel line before. I will never stay at this one again. DO NOT RECOMMEND FOR ANYONE.

Business_and_leisure Partner

2/10

Poor

11 Feb 2026

Nathan

Even though the price is extremely low I would not return after 2 separate stays!
Both times they were out of in room coffee supplies.
3 different types of bugs
Half of the tv channels from the guide they provide don’t exist.
Very strong cigarette smell in a non smoking
Every piece of bedding had lots of stains including the last straw, blood.

Self

8/10

Excellent

08 Feb 2026

Tamera

Check in was quick and simple. The room was clean and that's all i needed for a few hours until i went to the airport. The extra lock on the,door was broken. There also was a coffee pot, but no coffee in the room

Leisure Self

6/10

Pleasant

07 Feb 2026

Asia

The tv didnt work a light switch didnt work and i didnt like being all the way on third floor. I let it pass and didn’t complain since i was only there for the night

Partner

2/10

Poor

06 Feb 2026

TuTau

There were roaches in both rooms we stayed in

Leisure Family

6/10

Pleasant

05 Feb 2026

Christopher

No microwave or fridge

2/10

Poor

02 Feb 2026

laura

Sink leaking on floor. Very hot in room 75-80 degrees and unable to turn down heat on thermostat and windows were nailed shut. No coffee in the room. No hairdryer in room. Lighting was very dim as light over sink did not work. No vending machines and no breakfast. Rooms need a massive facelift. Get with the times Red Roof Plus.

Leisure Self

4/10

Poor

29 Jan 2026

Dae

I hate making Negative remarks. But I am leaving a review in order that the property fixes these issues.
To begin, I walked in my room, air conditioner cover was broken, one of the beds seemed as if someone just laid on the bed & left. Not to mention, I walked into the bathroom, & someone had just taken a shower, because the tub was still wet with a very dirty used wash rag on the tub from whomever just showered right before I walked in. Most Disturbing was that I killed 8 roaches in just one nights stay. PLEASE fix the roach issue.
Although, the room area was quiet.
No microwave, no refrigerator.
Floor smelled like cat urine.Please fix the roach issue & train housekeeping to make sure to look everywhere, under beds, behind & between shower curtains, behind doors, basically everywhere to make sure all is cleansed & clear of the prior visitors presence. Other than that, no issue with the hotel for the price you pay. The price was great, yet, you get what you pay for. PLEASE,PLEASE,PLEASE Fix the roach issue and the hotel will be BEYOND GREAT!!!

Business

4/10

Poor

23 Jan 2026

Natasha

I had to switch rooms twice. First time, the bed linen was filthy. I found a stain on one of the pillows as well. The second time, the cigarette smell was so strong, I couldn’t breathe well. The last room was decent. Found a stain at the foot of the comforter but I was tired of moving around. Thankfully, there were 4 pillows to choose from since one felt like it had something hard on it and another had a stain. The towel hook was just sitting on the wall. I found that out when I tried to hang a hand towel. And there were cigarette ashes on the doorstop in the bathroom. Didn’t see that until the next day. Tried to turn on the tv. The remote worked. The tv didn’t come on and I didn’t bother trying to figure out why. I know you get what you pay for and I was just paying for a bed. But I would never stay there again.

Self

2/10

Poor

21 Jan 2026

Yankiel

First time I see that you have to leave the hotel after 28 days haha I think that's ridiculous but well those who lose are you your grades talk about it for themselves

Business_and_leisure Family_with_children

8/10

Excellent

18 Jan 2026

Michael

It was excellent just need a little more updating and freshness to the rooms and out side interior

Business_and_leisure Pet

4/10

Poor

16 Jan 2026

Keith

1. Stayed two nights and room wasn't cleaned or supplies restocked.
2. Stayed Christmas eve and Christmas day. I payed the two days and a $50.00 deposit which they said would be reimbursed 3 to five business days. It is January 16 and I still have not received it yet.

8/10

Excellent

14 Jan 2026

Aristides

Everything was in order. Thank you

10/10

Exceptional

12 Jan 2026

Norberto

Very friendly staff

Business Self

10/10

Exceptional

09 Jan 2026

Giovanni

I would stay again good bargain.

Partner

2/10

Poor

09 Jan 2026

Alvaro

The room has a bad smell.

10/10

Exceptional

08 Jan 2026

Jessica

The rooms were very clean staff was very nice helped us with our needs.

Friends_and_family Family

2/10

Poor

08 Jan 2026

Pedro

They didn't let me to check in

Business Self

4/10

Poor

08 Jan 2026

Odell

Staff nice. Rooms were smelly, dirty. I saw a dead roach in the first room, so I moved to a different room.

Self

4/10

Poor

05 Jan 2026

Angela

The room had stink bugs

2/10

Poor

01 Jan 2026

Shivi

I spent money was a Deluxe Room, 2 Double Beds tween I got there the was small and dirty looking I went back to the desk and told them that’s not a Deluxe Room, 2 Double Beds he was like that’s what you book for and I told him no it wasn’t look up what I book for and look it up and
Me all you did but they changed it to a standard cause they didn’t have nomore Deluxe Room, 2 Double Beds but I told that’s what I paid for tho and and when I was online they said it was 7 left and hurry up and booked it but anyways I ended up staying the room it was so nasty I had to sanitize the room cause the was nasty towels was dirty glad I brought my own stuff it’s like they gave me the nasty room and when I woke up it was a bug on the bed I called Expedia to get half my mom back I couldn’t cause I stayed but that’s not right I should’ve got half back cause that’s not the room I booked

Family

2/10

Poor

31 Dec 2025

Alan

Half the lights didn't work. Toilet needs repair unsafe walkways stairway ice and snow never addressed for 3 days

Business_and_leisure Self

10/10

Exceptional

30 Dec 2025

Randy

None

6/10

Pleasant

30 Dec 2025

Rodney

Parking was good... Initially remote was not working for TV, most of the channels did not come thru.. Room was regular and was supposed to be Premium upgraded, it was definitely Basic, but hotel was sold out... Pretty sure there are Residents here... Was not clean or upgraded as booked... No breakfast... Towels were not clean, no l coffee or snacks as promised when booking...

Partner

6/10

Pleasant

28 Dec 2025

Marc

There was no hot water

Business Friends

8/10

Excellent

27 Dec 2025

David

Only problem was the refrigerator made noise
Thank you

2/10

Poor

24 Dec 2025

Pootie

Rooms infested with roaches an saw them go to garage an get three box springs beds from dumpster an put in rooms . Lost for words

Partner

10/10

Exceptional

21 Dec 2025

Djana

room

Partner

2/10

Poor

18 Dec 2025

edgar

Just yuck.

10/10

Exceptional

16 Dec 2025

AnaItzel

The room was clean and cozy the only thing was that the tv didn’t work.

Self

2/10

Poor

14 Dec 2025

Harquesha

Roaches in the shower , on the bed , sink leaking all the way by the tv cord fire hazard , tv don’t work

Leisure Family_with_children

6/10

Pleasant

09 Dec 2025

TALIB

This is ok

10/10

Exceptional

02 Dec 2025

marjorie

Clean rooms great staff

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Khalid

Great

6/10

Pleasant

27 Nov 2025

CINDY

The room was in good condition and the staff seemed friendly.

I have never stayed in a room that didn't provide a fridge and a coffee pot.

I will be staying in the Chicago area a few times a year for the next few years, but I will be looking for a different place to stay that does provide a fridge and coffee maker in their rooms from now on as this is something that my husband and I have decided is necessary for us.

Leisure Partner

10/10

Exceptional

27 Nov 2025

Mark

Quiet

10/10

Exceptional

27 Nov 2025

Yelitza

Clean

Partner

2/10

Poor

26 Nov 2025

Laure

This place was one of the worst I’ve ever been to. After three room changes, I finally gave up and went to another hotel. The first room had mold all over the bathroom, and the second room was under construction and didn’t even have a bed. The third room had what looked like blood and feces in the tub, and the faucet was running very loudly. Stay away from this place at all cost

Business_and_leisure Self

10/10

Exceptional

21 Nov 2025

MIGUEL

Good customer service

2/10

Poor

18 Nov 2025

Kimberly

The towels are damaged, the bathroom has mold in the ceiling, the room smell like animal, and also smell like pee and the pillows are only 2 on each bed and flat.

4/10

Poor

10 Nov 2025

Edward

The room was dated, which is fine for the price they were asking, but they wanted extra for a microwave and refrigerator. I guess that’s a Red Roof Inn thing so I will just avoid them from now on to avoid any confusion. The WiFi in my room was spotty at best. When I could get a signal it would frequently disconnect. So much for getting reports out. I stayed for a week and not once did housekeeping even enter my room. Just overall a bad experience. I’m done with Red Roof Inn. They used to be a good chain. It’s kind of sad actually.

Business

6/10

Pleasant

09 Nov 2025

Lashanda

It could be better if they apply themselves and not try and take the cheap way out of everything. The location is great but the room beds are horrible to sleep in, this was a last minute reservation, not what I’m use to. Probably would not visit this location again unless it upgrade.

10/10

Exceptional

05 Nov 2025

Desiree

The pillows and comforters were very comfortable and soft

Leisure Partner

6/10

Pleasant

03 Nov 2025

Robert

Ok

Business_and_leisure Self

10/10

Exceptional

29 Oct 2025

Jacqueline

Love it

6/10

Pleasant

29 Oct 2025

brendan

The staff were nice. The rooms were kind of dirty.

Business_and_leisure Self

2/10

Poor

27 Oct 2025

Joshua

The room had no microwave or refrigerator and the bed was broken.

Business

2/10

Poor

26 Oct 2025

Reginald

Roaches

The 1st unit has Roaches , so they gave me another unit on the 2nd floor . It had Roaches as well . Requested a refund and left .

Self

6/10

Pleasant

26 Oct 2025

Jennifer

Room was generally clean but the tub had dirt around the drain area

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Jacqueline

Would love to talk to Owner it's very important

6/10

Pleasant

23 Oct 2025

Joshua David

The room was not clean . There was bugs in there.

Leisure Family

2/10

Poor

22 Oct 2025

Adolfo

The room I was given had roaches in it and they did not want to approve my refund when I checked out the same night I was only there for 2 hours didn’t even sleep there because of the roaches and they did not want to refund my money.

4/10

Poor

21 Oct 2025

stephanie

Never did get the AC to a cool temperature. The AC buttons didn’t work.

Business

4/10

Poor

20 Oct 2025

MD SHIRAJUR

They say it is smoke-free, but the whole hotel smells of marijuana. Do not visit with kids or family if you have other options.

It says it is a two-star hotel. I assume it is a negative two-star hotel. I requested room service to clean, but they refused. Made a phone call to request toilet paper, and they asked me to pick it up from the front desk because they do not have anyone deliver it at 7 pm.

A negative two-star hotel does not have a common microwave or refrigerator facility for guests in the kitchen or lobby.

Business_and_leisure Family_with_children

6/10

Pleasant

18 Oct 2025

Ted

A lot of strange people were there, one guy kept singing and hanging over the 3rd floor balcony. My TV controller was loose, but the room was ok. The first room had a broken toilet.

Business_and_leisure Self

2/10

Poor

17 Oct 2025

Natasha

I wouldn’t recommend NO To stay here it’s a project motel. And they have bugs.

Leisure Family

2/10

Poor

17 Oct 2025

Fausto Rodrigo

Poor cleaning, roaches

Roaches

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Dean

It was a motel

2/10

Poor

06 Oct 2025

Nuria

I strongly advise against staying at this hotel. The conditions were unsanitary, with cockroaches, flies, visible dust, and hair found in the bed. The overall environment felt unsafe and poorly maintained. Given the weekly rate of $300, I believe your money would be better spent elsewhere. This property does not offer the quality or cleanliness one should expected

Self

2/10

Poor

05 Oct 2025

Diane

My stay at Red Roof Inn PLUS+ Chicago – Willowbrook was not only deeply unpleasant but unacceptable from a health and safety standpoint. The room was infested with bed bugs and cockroaches, creating an unhygienic and disturbing environment. To make matters worse, I felt unsafe during my stay due to the general condition of the property and the misrepresentation of its amenities and cleanliness online.

Leisure Friends

8/10

Excellent

27 Sep 2025

Dennis

My go-to place in the area. Decor is somewhat dated and check-in is slow sometimes yet I come back because it’s a convenient location and the prices are reasonable. I prefer a 1st floor room and the staff will usually honor the request if they can.

Business

4/10

Poor

26 Sep 2025

Dan

Pass on this one

Terrible mattress. Door to the bathroom was warped and didn’t shut. No Tv controller. Front desk said they would bring one but never did.

Friends_and_family Family

8/10

Excellent

23 Sep 2025

Martin

No complaints. Good to see low-cost options!

Business_and_leisure Self

6/10

Pleasant

23 Sep 2025

Anthony

Roaches!

4/10

Poor

22 Sep 2025

Kimberly

I was really upset when i had told the office about the air conditioner problem. They sent someone down to check it and he vacuumed it and said it would be cooling in a couple of hours. We left and went to where we were going for the day and when we returned it was still very hot and it was put on the coldest setting. I ended up perspiring so much i had to get up at 4 a.m. and shower after only getting 2 and a half hours of sleep due to discomfort. I have left a message every day since i showed up here with the hopes things would get better, i was wrong. Between the air, the having to use my own personal information to watch t.v. with the apps, to seeing a cockroach, and my daughter not being able to be repaud for the first night because the room was too hard to get to, it was a nightmare. I think in those 3 days, minus the day of non usage, ive had a total of 4 hours sleep. Now i have to drive 3 hours to get back to my home. I hope they fix what is broken and start listening to when people tell them theres something wrong. And for God's sake check your phone in the office because its always busy and when it rings no one answers.

Leisure Partner

6/10

Pleasant

21 Sep 2025

Raj

At check in I was offered a room with king size bed instead of two double beds which was confirmed by my reservation. After showing a copy of my confirmed reservation, the room was changed to two double beds. Bathroom exhaust fan was extremely noisy. Lamp on desk did not work. On second day they gave me a different room, which was better.

Leisure Friends

2/10

Poor

20 Sep 2025

Jermaine

Hotel was very nasty and had holes in the was and hair in the tub and sink

Partner

2/10

Poor

19 Sep 2025

Piyush

Terrible service and description on hotels.com is in-accurate

Partner

2/10

Poor

17 Sep 2025

Jessika

Awful

When I checked in, there was another guest complaining that his TV didn't work and I thought it was a one off situation...nope, I was so wrong. I got to my room and the toilet was broken. The handle was literally falling off the toilet and wouldn't stop running. I was put in another room and the air conditioning was so loud right next to the bed. I was then given keys to two different rooms so I could pick which one was better. The bed was not comfortable at all (good thing I brought my own matress topper) and everything just seemed dirty. They aren't putting money into keeping up the hotel. Don't waste your money, STAY ANYWHERE ELSE!

Friends_and_family Family

4/10

Poor

15 Sep 2025

Corina

The staff hardly spoke english

Business Self

8/10

Excellent

14 Sep 2025

ADRIANA

I was not given enough coffee pods for the length of time I stayed at the hotel and if I wanted more coffee I had to go to the lobby and get a cup of coffee that had been sitting there since morning.

Leisure Self

2/10

Poor

07 Sep 2025

Jonathan

Roaches

Roaches everywhere!!

Friends_and_family Family

8/10

Excellent

02 Sep 2025

Ford

Average

Its get the job done for a good price

Friends_and_family Friends

8/10

Excellent

01 Sep 2025

Verified traveler

Good stay for the price

Good stay for the price. Very friendly and helpful staff!

Friends_and_family Friends

2/10

Poor

01 Sep 2025

Chase

There were roaches everywhere on the

4/10

Poor

01 Sep 2025

Juan

The place is ok. If you need a place to stay that is on the cheaper side and are not picky then it’ll do. The thing I did not like was the cleanliness of the place, I don’t know if it was just my room but it smelled like cigarettes! Especially the bathroom. Had to buy a Fabreeze from target cause it was that strong and the smell wouldn't leave. I told the staff and they even told me it wasn’t supposed to smell like that and that people sometimes smoke( there not supposed to)so I don’t know. but I needed a place to be. And it was very dusty especially near the ceiling. Other than this it was ok. Would I come back Idk, if the place doesn’t smell like cigarettes and wasn’t so dusty I probably would but with that strong smell I can’t.

Leisure Self

10/10

Exceptional

01 Sep 2025

Nasir

Very nice staff.

6/10

Pleasant

31 Aug 2025

cassidy

It was ok, the sheets have seen better days. Clean but did have a cigarette burn hole in them. The place smelled so bad of dog though. I didn’t read they let dogs in so it took me by surprise. If you’re just needing a place to rest for the night it’s an ok place but otherwise I wouldn’t stay again.

Leisure Friends

8/10

Excellent

29 Aug 2025

Dennis

Good Place

Good place. I’ve stayed here before and we stay again!

Business

10/10

Exceptional

24 Aug 2025

Julie

Good coffee

Business_and_leisure Self

6/10

Pleasant

24 Aug 2025

Bruce L

Ick!

Business Partner

2/10

Poor

24 Aug 2025

Samantha

Never again. Avaoif.

The front desk staff was rude, argued about giving me a receipt. The room was only cleaned once in our 4 night stay and that was only because I called and complained. Multiple bugs (roaches/moths/gnats) were found and killed in the room. Basic things like towels and toilet paper were not chanhed ir resupplied without asking the front desk and even then they made it seem like a huge inconvenience. I'm assuming someone that was a manager was the person that came by the room to ask what the issues were only after I filed a formal complaint with the red roof corporate office. He stated they could not move me due to them being solid booked. Even after all of that, the only thing that was done was they refunded my deposit and acted as if I should be grateful I got that money back. The corporate office offered me travel points in a small amount that I refused as I never intend on staying at a red roof again. Pictures dont match rooms, towels were thing, barely covered my childs body, thin and didnt dry anything. Sheets were never changed, carpet was sticky/gummy feeling, people in parking lot grilling every day and smell of weed everywhere even in a non smoking area. Room itself was run down, not upgraded and had hair painted onto the door. They didnt even clean before \"remodeling\". This is in a nice area, not sure why the hotel is so bad. It is also labeled as a \"plus\" and it was less than a standard red roof. Skip and stay somewhere else. The location is amazing but not worth it.

Friends_and_family Family