Name: Delta Hotels By Marriott Chicago Willowbrook
Address: 7800 Kingery Hwy, Willowbrook, 60527, US

4/10

Poor

12 Jul 2026

Michael

Our room was very musty and damp even after running the AC on high all night.

Family

10/10

Exceptional

11 Jul 2026

Becky

Over all a very good experience. Could not get connected to the wifi and none of the ice machines had ice, but the front desk was able to get us ice

Pet

4/10

Poor

06 Jul 2026

Michael

Pool was out of order. Complimentary washer and dryer out of order. Treadmills out of order. We had a problem with our TV and fridge which they fixed pretty quickly. Toilet had problems which I fixed. Bathroom tub drained to slow to keep up with the shower. Even the front sliding door broke before I could walk inside. 2 stars for the clean sheets and bed. I would recommend finding a hotel that has been kept up better.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Kendall

Shower head was broken, bad smell in the hallways and the paint was peeling off the walls definitely not Marriott standard I was pretty disappointed with the hotel, looked like a make shift hotel. Front desk staff was laying in the back room doing nothing and not helping anyone.

Partner

2/10

Poor

05 Jul 2026

Kimberly

The room was dirty. There were wasps and spiders in the room. There was a \"planned\" power outage from 12am-2am that the staff did not make the guest aware of. I had to shower with the flashlight from my cell phone. I killed 2 wasps in my 3rd floor room and made the front desk aware because I'm deathly allergic to wasps and his comment was \"what do you want us to do? Remove the corpse? It's not like we put them in the room.\" He was very condescending. I would not recommend this hotel to anyone. They do not meet Marriot's standards. They should be ashamed of themselves.

Family

4/10

Poor

29 Jun 2026

Renee

This property has gone down over there years. Baseboards was dirty, bug in bathroom, crayon scribbled on bathroom door just need to be redone. The menu in the dining area keeps getting smaller.

Business

8/10

Excellent

22 Jun 2026

Ahmad

Nice economical hotel

Family_with_children

6/10

Pleasant

22 Jun 2026

SAMUEL

From approaching the parking lot all the way to the entrance was poor lobby was clean, but all the furniture was dirty. I took pictures of it. I don’t understand why they will have light color, furniture, cream, color, furniture, and big stains like obvious dirty stains right on the pillows I was shocked How the pictures wasn’t nothing like the actual experience. The floor in the bathroom was sticky. My headboard was worn and you could see where people actually was sleeping before me because it has faded so badly that yup can dark circles where they rest the head…The bed wasn’t properly made , It was stains on the sheets and the bathroom floor was sticky. I had a view of the pool, which was not open. It was badly maintained with a cover on top of it that was filled with dirty water. It was really not a great experience. You can see. It was once a nice hotel but they let it go down. I will not stay again nor would I recommend to anyone…!!!!!!!!!!

2/10

Poor

21 Jun 2026

Todd

On night one in a two bed room with two guest there was only one bath towel, an extra towel was requested and was promised only for there not to be any new towel. By night two not only was there still no new towel, the room had also not been turned over even after requesting and when an extra towel was requested once more staff told us they were out of towels and to just use the hand towel.

The A/C could have also been cooler.

Friends

6/10

Pleasant

19 Jun 2026

DAndrea

You can definitely tell this is an older hotel that hasn't been maintained all that well. The halls and elevators could use some TLC. The staff was scarce. The whole atmosphere seemed a little uninviting. All that being said, the stay was just ok.

Family_with_children

2/10

Poor

17 Jun 2026

Christine

One of the worst places I've stayed. We had to move rooms because of bugs on the sofa and an unidentifiable mess on the carpet. Our second room had no conditioner in the shower and a non-working coffee maker. There were crumbs and debris on the lobby carpet when we checked in that was still there when we checked out two days later.

Friends_and_family Friends

6/10

Pleasant

15 Jun 2026

LEAH

Parking is limited. The lobby is not set up for guests to utilize. There is some furniture, however, it is pushed to one side and there is a lot of unused space. It appears as if it is stored, rather than placed for purpose. The same was true in the guest room. The room was spacious but there was a lot of unused open space in the area by the couch. The blackout blinds weren't functional; they stayed down.
The restaurant is advertized as open, but the kitchen closes early so only the bar is open, although there are no hours posted.
There was a storm when we arrived and internet access was out. It was still out midday the following day. The front desk asked we write our card information for payment on a blank sheet of printer paper upon check-in, even though we booked and paid through a third-party.
We ultimately only stayed one of the four nights originally booked and opted to move hotels because we did not feel comfortable with this location. The front desk staff was very nice and helpful in us checking out early.

Business Partner

2/10

Poor

15 Jun 2026

Elizabeth

This property is in very concerning condition. Our family booked 3 rooms and had several issues. We were given keys to a room that had never been cleaned. Another room had ants all over the sofa. The rooms were never serviced while we were there. There were large bugs in the rooms. While most of the staff did try to help, we were told that the person at the front desk was the only employee available. Another guest became belligerent and aggressive with the young girl at the desk and she shared that there were no other employees in the entire hotel to help her. We asked to talk to a manager several times and no one was available. The toilet ran constantly and I couldn't get anyone to look at it. Our closet was broken and couldn't be opened. The coffee machine didn't work. The pool was not even uncovered much less ready for guests in mid June. The lobby floor looked like a small child may have eaten crackers there but it was not vacuumed and stayed covered in crumbs our entire stay. The bar was never open. There were no working ice machines and the Sundries area was virtually empty. A ceiling tile was discolored and sagging from the weight of water in it. Later in our stay it caved in. I would not recommend staying here.

Friends_and_family Family

2/10

Poor

14 Jun 2026

Rebecca

The first room we were checked into was not serviced, bed slept in, towels on the floor. Second room was clean but missing coffee, bath towel was dirty or horribly stained. Ceiling right outside of room fell in and had water pouring in onto the floor. Our friends first room had ants all over the sleeper sofa and no other room to move them to the first night.

Friends_and_family Friends

6/10

Pleasant

10 Jun 2026

Kathleen

There was no water in the pool.

There was a $11.00 charge for breakfast oer person. We didn't eat there that morning. Free coffee was offered so I had one cup before I checked out.

There was no.cable offered on the in room tvs... you needed to use apps with your sign information. I will not do that.

Partner

6/10

Pleasant

10 Jun 2026

MARK

The hotel was, just ok. Needs to be updated

2/10

Poor

08 Jun 2026

bill

Hotel was a total disappointment for a Marriot branded facility. From parking lot, interior halls, elevators and room just nasty. Touch point areas needed to be cleaned. Bedding had spots all over them. You have to ask to get room service and we were lucky 1 out of 7 day stay. We requested 5 out of 7. Breakfast is $27 or 2 - $55, outrageous. Can't recommend at the $154 price point we paid. It's a D level facility.

Friends_and_family Family

6/10

Pleasant

05 Jun 2026

Atiq

When I booked, I chose facilities with breakfast, but when I checked in was informed, breakfast was not included. Room and facilities were not to Marriott standard. Room was not that clean.

Family

8/10

Excellent

28 May 2026

William

Clean rooms and quiet area good dining options

Partner

6/10

Pleasant

28 May 2026

Julie

Ok

Partner

2/10

Poor

24 May 2026

Dana

If you're a truck driver or something and just wanna lay your head down on a pillow and take a shower, then this hotel is fine.
We were there for a weekend soccer tournament. It was definitely the worst hotel we've ever stayed at.

Family_with_children

10/10

Exceptional

23 May 2026

Ernest

Had a great stay at this location. We come here often when traveling to Chicago or the Chicago land area. The staff is great, the rooms were clean, and the rate was super affordable. Overall a good time.

Friends

4/10

Poor

22 May 2026

Gustavo

Messy check-in. Dirty bathroom. Clogged shower drain. Noisy hallways. To be avoided.

Friends_and_family Family

4/10

Poor

18 May 2026

Steven

Could not process credit cards the first evening. Restaurant closed.
Guest washing machine out of order.
3 night stay but housekeeping never made a single appearance. Ran out of towels and facial tissue. Water and tea/coffee never replenished.
Key cards deactivated on second night of stay.
Bathtub could not be used. No stopper. Shower curtain too short. Water everywhere.
Overall clean and quiet but very disappointed.
Free onsite parking was the only bonus.

Family

10/10

Exceptional

05 May 2026

Tina

I have to say this is the best experience we have ever had. The staff has been so accommodating to us my mother has been in the hospital here in Chicago and we have been here for almost a week since we live 2 hours away. All of the managers and girls at the desk are amazing. I would highly recommend staying here. Very clean I would give 10 stars if it allowed!

2/10

Poor

04 May 2026

Vanessa

.

10/10

Exceptional

02 May 2026

Tina

Everything thing was great

10/10

Exceptional

28 Apr 2026

Randy

N

Self

10/10

Exceptional

20 Apr 2026

Suzanne

Room was clean- close to O’hare/ good for an overnight stay.

Self

8/10

Excellent

11 Apr 2026

Nirmal

Room was clean

6/10

Pleasant

10 Apr 2026

Duane

The doors didn’t work to let you in on the outside other than that was fine

4/10

Poor

03 Apr 2026

Mark

For some reason, I was given a room configured for a handicapped person. There was no closet in the room, and therefore nowhere to hang up my clothes, including my business suit. The door to the room was motorized and difficult to open by hand. Also, the key cards would not open any of the outside doors of the building. The only way into the building was through the main entrance. All of these issues made my stay very awkward.

Self

8/10

Excellent

03 Apr 2026

Onnastayzea

staff was gear

8/10

Excellent

30 Mar 2026

Sahra

The restaurant was convenient but was not anything special. prices high.

Partner

10/10

Exceptional

29 Mar 2026

Dzevad

Clean room/staff friendly /easy parking
Quite place
Service from check in and out was quick!!

Family

8/10

Excellent

28 Mar 2026

Tonya

Clean room, nice staff

8/10

Excellent

23 Mar 2026

Kristie

Exterior and walking in, the property looked nice. Upon getting to our room, the carpet was significantly stained, as well as the mattress. The only reason I noticed the matress stain was becuase the bed linens were not pulled on all the way. There was a bandaid stuck to the shower wall...gross. The blinds were broken and didnt close all the way. My husband, being handy, ended up fixing the blinds so now those are workikg for the next guests! The bed and pillows, however, were super comfy and I slept like a rock!

Partner

10/10

Exceptional

13 Mar 2026

Marija

Good

10/10

Exceptional

02 Mar 2026

Angie

The property was nice- quiet and relatively updated. Convenient location for us

Partner

10/10

Exceptional

15 Feb 2026

Branislav

Awesome

10/10

Exceptional

14 Feb 2026

Almir

Clean room

Business_and_leisure Friends

6/10

Pleasant

11 Feb 2026

alisha

Room was clean hallways clean just our window was broke they couldn't fix it they just use blinds as best as they could to stop air from coming in but supposedly gave us some points on our membership i havent checked yet long hallways but its a big hotel

Friends_and_family Friends

10/10

Exceptional

14 Jan 2026

Nikita

Very clean, friendly staff, confortable bed, nice pillows. Great location around plenty of stores and restaurants. Check in was a little slow. Parking lot needs to be cleaned better of the snow ans ice.

Friends_and_family Friends

10/10

Exceptional

31 Dec 2025

Sandy

Clean

Leisure Family

8/10

Excellent

28 Dec 2025

Randy

Room was clean, staff was helpful. Bathroom was small

2/10

Poor

28 Dec 2025

Pam

The bathroom is minuscule. Two people can’t be in there at once. With paying for 2 queen sized bed I would have thought they would have been bigger. You cannot turn on the shower without being under the freezing cold water which takes quite a while to heat up. I could not plug in my hairdryer anywhere near a mirror.

There are no C outlets to charge current apple devices.

The first night my husband (who has Parkinson’s) wet the bed. I asked the front desk to change sheets for the next night. She told me to strip the bed and leave the sheets by the front door. I did so but when we returned at 10:30 pm the sheets were taken but there were no fresh sheets. Other than the first day the wastebaskets were not cleaned out.

Leisure Partner

8/10

Excellent

19 Dec 2025

Brenda

Looks like parts of the hotel had been updated. Staff was friendly and helpful. Restaurant was good.

8/10

Excellent

13 Dec 2025

John

I did enjoy my 3 day stay. Everything was great and i especially liked the coffee.I would definitely stay again if I'm working in that area. The only thing i didn't like was the bar restaurants lack of food choices and lack of beer choices. Ran out of the beer i was enjoying.

Business

2/10

Poor

01 Dec 2025

Rahmat

Mold, extremely dirty

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Erna

Great!

8/10

Excellent

24 Nov 2025

Samina

Good

Leisure Partner

10/10

Exceptional

23 Nov 2025

Philip

I had to travel to Chicago on short notice from Canada due to a serious illness in the family. I called and spoke with Monica Wood who could not have been more understanding, compassionate, empathetic, professional and kind.

She was extremely patient with my multiple phone calls to her and she helped me book two rooms directly with her as the main call center was very busy and I was placed on hold for long periods of time. Upon our arrival the following day, the front desk staff were efficient and we were checked in without issue. Our rooms were clean and tidy and we found the beds to be very comfortable after our ten hour drive to Chicago. We stayed four nights, and our entire experience at Willowbrook was pleasant and without any issues. I very much appreciated that the fitness centre has 24 hour access.

I was happy to meet Monica in person and she is even more lovely in person than she is over the phone.

Monica and her team deserve be recognized for their commitment and excellence to customer service.

Monica made staying at Willowbrook as comfortable an experience as possible for us during a very trying time for myself and my family.

Friends_and_family Family

4/10

Poor

19 Nov 2025

Halil

The room was smelling; the lines we seem used before. I could not use pillow from smell. I cover Taul. Chain for curtain bring down, was broke, I could not darken the room. Heater was so loud, I could not study. I went to sit in lobby.
It is not a Marriot Standard at all.

10/10

Exceptional

15 Nov 2025

Catalina

There was a little mishap, that was quickly taken care of by Vernod and the following day, the day manager was amazing she was also great I don’t recall her name .

Partner

10/10

Exceptional

09 Nov 2025

Sharmella

Very clean nice rooms

Leisure Partner

10/10

Exceptional

03 Nov 2025

Ken

Great hotel for the price. Excellent service in hotel and restaurant.

Business Partner

10/10

Exceptional

25 Oct 2025

Samah

Clean room
Friendly staff
Great location

Friends_and_family Family

2/10

Poor

06 Oct 2025

Ayman

Not clean

10/10

Exceptional

06 Oct 2025

Michael

The hotel staff were polite and attentive.

Friends_and_family Friends

6/10

Pleasant

22 Sep 2025

Thomas

Two Delta Hotel experiences... large banquet function and my 3-night room stay.

The banquet was clean and well serviced, food was good, cash bars were well stocked, but drink prices were ridiculous, e.g. $13 for a glass of cheap Yellow Tail wine which sells at stores for $5.99/bottle.

Room #240 was spacious and generally comfortable, but it felt like the old Holiday Inn Crown Plaza that it used to be. A great room darkening window roller shade let us sleep in. The bed and pillows were hard to us, and we had to change positions occasionally to get comfortable. Carpeting showed stains that we hoped were not due to their pet-friendly policy. The closet is useless, having a ridiculous wooden structure inside with only 14 inches of hanger space that did not allow for anything longer than a short dress shirt, and only 2 hangers. We had to hang my suit and wife's outfits on a couple wall hooks in the room. Half of the closet was taken up by a table that didn't even fit a normal checked bag, so it's use was perplexing. I would rate it a 3 star room. The cleaning service ladies were very nice and accommodating. I'm sure the desk would have been as well if we needed anything. Great location to N-S-W-E highways and tollways, local shopping, restaurants, Portillo's beef & hot dogs, and Blueberry Hill Cafe for breakfast. Would stay again for the location.

Partner

8/10

Excellent

17 Sep 2025

Olufemi

This property could be cleaner, there were stains on the couch in the room, cobwebs and spiders in the corners of the room, unemptied bins on the hallways and outside, dirty microwaves and ice machines in the general kitchen.
Jeesh

Leisure Family_with_children

10/10

Exceptional

13 Sep 2025

Najeh

Excellent

6/10

Pleasant

12 Sep 2025

Erick

Didnt like the area hotel looks old limited lighting outside and noisy.

Business Self

10/10

Exceptional

08 Sep 2025

Marcin

Super quick check-in, not the usual slow and drawn out process of typical hotels…
Room was clean.

Leisure Family

10/10

Exceptional

05 Sep 2025

Lanvy

everything was great, thank you!

Leisure Partner

2/10

Poor

02 Sep 2025

Jason

This hotel had no respect for privacy despite a DND sign on the door, upon check-in they had got the dates of the stay wrong as well, I had experienced numerous disruptions from the housekeeping and front desk staff. i.e. entering without knocking.

Would not recommend staying at this hotel.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Coleman

Great stay

2/10

Poor

29 Aug 2025

karly

not like the pictures. hair in the shower, sink didn’t drain, and last but not least, a cockroach in my room! checked out immediately.

Business Self

6/10

Pleasant

26 Aug 2025

James

First room was moldy and mildew smelling , got changed to a new room , didn’t have wash clothes for 3 days . Body wash in the shower was empty . People sleeping in their cars in parking lot the entire time we were there

10/10

Exceptional

25 Aug 2025

Arturo

Very clean room and nice staff

Leisure Self

6/10

Pleasant

22 Aug 2025

Christy

Watch out for the bath room

They need to address the bathroom - the curtain was too short, the moveable shower head was a disaster and the sink was so close to the tub/shower you could hardly get in. With the short shower curtain and the removable shower head it was impossible NOT to get water ALL over the bathroom floor. Didn’t matter which way you turned it. And the “cabinet” they had in there to hold towels looks like something they drag out of the trash. It was partial board and had clearly been wet (probably from the shower situation) and was crumbling in multiple places

Partner

8/10

Excellent

17 Aug 2025

Courtney

My room was clean and comfortable.

Leisure Self

8/10

Excellent

17 Aug 2025

Ronald

Room was good with the exception of the coffee pot which showed power and brewing but then did nothing.

Leisure Self

2/10

Poor

11 Aug 2025

Leanna

They made our beds with moldy comforters 2 days in a row. When we explained to them it was the second time it has happened they did not care at all. The comforters had brown smelly spots all over them & when you held a flashlight to it you can see mold inside of the blanket.

Friends

6/10

Pleasant

11 Aug 2025

Annette

Love the surrounding areas nice and cleaned everywhere,

4/10

Poor

10 Aug 2025

Verified traveler

Disappointing

Our toliet kept running, the shower malfunction as the drain release was broken. The toilet not only ran but had issues flushing. The phone in the room didnt work, the elevator worked 3 out of the 7-8 times we tried to access it. It was very disappointing to say the least

Friends_and_family Family

2/10

Poor

04 Aug 2025

Nicolette

10 families were waiting and no rooms were available with all confirmed reservations

8/10

Excellent

04 Aug 2025

jackie

Staff was nice and friendly, bathroom was small and shower water pressure was extremely low.

Leisure Partner

4/10

Poor

04 Aug 2025

Beatriz

my room was full of bugs, on my first night i arrived so late and tired after a day of traveling, i just went straight to bed
next morning when i woke up i went to get something on my suitcase and a bug crawled out of it, i killed it but decided to turn on the lights and check the rest of the room, for my surprise those bugs were EVERYWHERE! the staff was really helpful and immediately switched my room but on the next one the door lock was broken, also the hotel wasn’t clean at all, my sheets had stains, there was spider webs all over, there was hair in the bathroom floor that wasn’t mine, over wall wouldn’t come back.

Leisure Self

10/10

Exceptional

03 Aug 2025

Lupe

Excellent place to stay. Would stay again for sure.

Partner

8/10

Excellent

02 Aug 2025

ANDREA

Nice hote, redone but the hallways , elevators could use some tlc
Check in people were very friendly!

Business

2/10

Poor

31 Jul 2025

Mihail

Not serious about customers,they not resolved problems with destroying my goods in the room

Business_and_leisure Family

4/10

Poor

29 Jul 2025

Khaled

Not clean at all

Business Family

4/10

Poor

27 Jul 2025

Ken

Not a good experience

Beds were awful. Someone set the alarm that went off the first morning. Refrigerator want working. The door to the fridge was about to fall off. Elevators broken. No microwave in the room the one in the commons area was disgusting. Ice machine broken. Bathroom was not clean. Had to ask for washcloths.

Friends_and_family Family

4/10

Poor

27 Jul 2025

Robert

Hotel was run down

Partner

10/10

Exceptional

24 Jul 2025

Allyson

The staff was very friendly. Fast check-in and check-out with no issues! Second time staying here and will stay again!

6/10

Pleasant

19 Jul 2025

Ottys

Just a hotel. Nothing special.

Leisure Family

10/10

Exceptional

14 Jul 2025

Omar

Cleanliness

10/10

Exceptional

13 Jul 2025

Awali

The hotel provided the basic necessities and was kept very clean. Suitable for a short stay.

Leisure Partner

2/10

Poor

11 Jul 2025

Olivia

This property was disgusting

8/10

Excellent

03 Jul 2025

Jose

Staff was helpful but room wasn’t ready till an hour and a half after the initial check in time.

Leisure Family

8/10

Excellent

29 Jun 2025

Marko

Good

4/10

Poor

26 Jun 2025

Treyton

Pretty alright stay. Housekeeping clean our room once out of 6 nights. Front desk people were very rude.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2025

Jamal

Great staff, beautiful hotel!

Leisure Family

10/10

Exceptional

23 Jun 2025

Javier

Great location good customer service I would come back again🙏✌

Leisure Friends

10/10

Exceptional

16 Jun 2025

Czeslaw

A very

Partner

4/10

Poor

11 Jun 2025

Elizabeth

This is a nice property but not a nice hotel. There is basically no staff and it shows.

Room service didn’t bring my order to me, they told me I had to go to the restaurant to pick it up and automatically gave themselves a tip for it.

The convenience shop by check in is out of stock on everything.

When I told them I needed to stay a second night I had to come back 3 different times to get this done. The first time the person refused to do it because they had a line at the desk, the second time they said it was sorted. Then the third person said the second person had been lying and no additional time was reserved.

Just incompetence all around. La Quinta would have been fine and DoorDash would have brought my food to me. I regret paying for what I thought would be a nicer experience.

Leisure Pet

2/10

Poor

11 Jun 2025

Abedel

Horrible bunch of bed bugs and bugs in the bathroom

Business_and_leisure Family_with_children

10/10

Exceptional

11 Jun 2025

abedalrahman

Great

2/10

Poor

09 Jun 2025

SHASHWATHI

The room we were given wasn't cleaned up after the previous guests' stay. We found stinky pillow covers and bedsheets, used cups in the room, hair on the bathroom floor, used soap. It was disgusting to say the least. We were given a different room after we complained about it, but this could've easily been avoided in the first place.

Leisure Partner