Name: Crowne Plaza Chicago SW - Burr Ridge
Address: 300 South Frontage Road, Burr Ridge, 60527, US

10/10

Exceptional

04 Aug 2026

CHRISTINE

Happy to stay there.
Nice room
Nice staffs
Price is reasonable
Will come back

2/10

Poor

04 Aug 2026

Alfredo

Starting early in the morning, a loud fire alarm repeatedly went off throughout my stay. Over the course of six hours, the alarm sounded 7 to 8 times. Sometimes lasting 20 to 30 minutes. It was an extremely frightening experience. The hotel staff provided no information or updates about what was happening. Eventually, a firefighter informed guests that it was safe to remain inside the building, but that reassurance came far too late. I booked this hotel during a long road trip specifically to get some rest, but that was impossible with the constant alarms. To make matters worse, when I requested a refund or even partial refund due to the disruption, it was denied.
This was a very disappointing experience, and I would not stay here again.

8/10

Excellent

04 Aug 2026

Samir

Good location close to all my activities

2/10

Poor

02 Aug 2026

Catherine

Upon arrival, I was greeted by a pile of mac and cheese that had been spilled on the floor next to drying spilled soda. No one was even thinking of cleaning this up. I was charged surge pricing for this cheap hotel (usually $150/night). I paid $900 because it was the last room and I needed the last min place to sleep due to a family emergency.

The person who checked in before me came back to the desk to say that the room they gave him was not clean and had someone else's old takeout trash on the desk. The carpet in the halls was stained. The elevator carpet looked like the floor of a garage. There was a large hole in the wall (5' by 5') that was covered with a drape and made to look like an instagram posing place - but you could still see the hole in the wall....

The thermostat in the room was broken, but you could still control the AC on the unit. The bed was clean. The wooden door to the bathroom was rotting on the bottom due to water damage. The windows only have sheers, so you are literally on display to the back parking lot.

In the morning (Sunday) I was woken up at 8 by someone preaching and full volume in the room two doors down. Maybe he was preaching to a zoom church?

INSANE. Bottom line, this place is gross. GROSS, and I had to pay more than I would have for a 4 star hotel. AVOID.

10/10

Exceptional

31 Jul 2026

Ashley

Our stay was nice minus one thing..
The toilet was an issue. It clogged up multiple times. Upon letting front desk know he handed me the plunger.
I said I think it's broken, it's been an issue the whole time. He said maintenance wasn't on at that time (understandable it was 9pm) zero follow up, I plunged and it was fine as we checked out the next morning.

Positives: Very clean, location is safe and in a nice area, bar & gym & indoor pool were very enjoyable as well.

Seriously the only negative for us was the plunger 😂

8/10

Excellent

31 Jul 2026

Lori

The rooms were clean and smelled very good from the moment we walked in. The shower was nice; however, the tub floor is slippery. It would be nice to have something put down to prevent slips. The staff that we encountered were welcoming and very friendly. If you do not have breakfast included in the price of your room and decide to have it while there, it is quite costly to purchase. The pool is heated and the fitness room is modern and energizing. The hotel is in a quiet, inviting location.

10/10

Exceptional

29 Jul 2026

Rob

We were only there one night but the pool was perfect and it was quiet.

10/10

Exceptional

28 Jul 2026

Sarah

Front desk so friendly and accommodating. Pool was clean cool and fresh! Rooms amazing and clean. Shower was luxurious. Great value!

2/10

Poor

27 Jul 2026

Nabil

Rooms were filthy. We asked for them to be cleaned multiple times and no response.

8/10

Excellent

27 Jul 2026

Sandra

Everything was fine

6/10

Pleasant

15 Jul 2026

Barbara

A/C in room very loud. Room facing I-55 expressway - loud.
Room modern , bed Great, comfortable. Did not eat at hotel.

Self

10/10

Exceptional

14 Jul 2026

Ryan

Staff are great!!!

Self

10/10

Exceptional

08 Jul 2026

Joanne

It was clean

10/10

Exceptional

05 Jul 2026

Lindsay

😊😊😊😊😊

Partner

10/10

Exceptional

04 Jul 2026

cheryl

The rooms very clean and beautiful, from the time we entered the hotel we were amazed at the elegance . The staff very helpful and friendly . I was thinking I was down town Chicago telling the place so grand . The room so clean and sharp , big and bed so comfortable . Even the guess were speaking and friendly to each other and the bar area so nice . Am sure will will be back for another stay . Highly recommended enjoy 😉👏

Partner

4/10

Poor

03 Jul 2026

Obaida

Breakfast kitchen staff labels are wrong, be aware. We personally asked if the “veggie frittata” had any meat in it because we noticed meat and the chef himself said no, then when confronted he said oh yeah it’s turkey bacon. The bathtub in the room was disturbingly dirty and needed to be replaced not just cleaned, had to move rooms. Manager was nice and so was one of the front desk girls but the other one (African A.) was so rude to my child. The manager promised free snacks because of what we encountered and she responded to my son “no, we don’t do that here and made him pay” then when I called and spoke to a male front desk person he said let me call the manager and I’ll get back to you… welp, no getting back to me. Nonetheless, would never book at this hotel again. Bad service from some people and not worth the headache.

Family_with_children

10/10

Exceptional

30 Jun 2026

Jasmine

Great place to stay, staff were helpful and friendly

Partner

8/10

Excellent

29 Jun 2026

Carrie

We enjoyed our stay. The staff was excellent and very accommodating

Family_with_children

10/10

Exceptional

26 Jun 2026

Jake

Very nice room and super comfortable bed

Partner

10/10

Exceptional

24 Jun 2026

Abdelkhaleq

Love it

6/10

Pleasant

23 Jun 2026

Mara Verboonen

The hotel seems remodeled but has not been taken care of. They messed up our reservation and send us to a room with people in it (that was awkward). The. The next room we got was not cleaned properly (unfortunately we arrived late and sleeping was a priority than complaining about the state of the room). I think is overpriced, I wouldn't stay here again

Family_with_children

10/10

Exceptional

23 Jun 2026

Jacqueline

Need a handicapped accessible room next time. Met our request for a first floor room that was much appreciated.

Partner

6/10

Pleasant

11 Jun 2026

ELIZABETH

Had to pay extra for breakfast if you wanted it. Pool covered so no sun if you wanted it. Beer at bar expensive. Lighting in room dim especially when you open door next to full length mirror.

Partner

8/10

Excellent

09 Jun 2026

Ty

An older hotel that was maintained ok.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Verified traveler

The only complaint is that the TV did not work correctly, but we didn't go there to watch TV so it was not really an issue. The front desk staff did what they could to help with that problem. All of the staff from the front desk, dining staff, and housekeeping were all very pleasant and helpful. The room and hotel were clean. The beds were very comfortable. I would stay at this hotel again.

Family

10/10

Exceptional

02 Jun 2026

SHASHWATA

.

Self

8/10

Excellent

02 Jun 2026

Mohamed Rafik

All was good

Partner

2/10

Poor

28 May 2026

Jagjit

I will never go again

10/10

Exceptional

27 May 2026

Christopher

Everything was fine Thanks!!

Self

6/10

Pleasant

25 May 2026

Donna

Family

8/10

Excellent

21 May 2026

philip

Nice place staff is very friendly. Hotel rooms were clean and updated. The elevation could use an update. It’s a little noisy due to it being off the highway. Over all we had a good straw and enjoyed the hotel

Partner

10/10

Exceptional

20 May 2026

Jacqueline

Very accommodating

8/10

Excellent

18 May 2026

JOHN

The bar was closed for the night we were there

Partner

6/10

Pleasant

16 May 2026

Leighe

Nice stay. Night staff lass was amazing. offered a water. Day manager couldn't accommodate my extra night stay in person that morning, so I booked in on Expedia.

6/10

Pleasant

15 May 2026

Tom

Fine for a one night stay on the way to somewhere else.

6/10

Pleasant

13 May 2026

Beata

Property needs upgrades. Upgrade bathrooms, carpets, AC, bigger Tvs, more lighting in the room.

Partner

10/10

Exceptional

10 May 2026

sandra

Front desk staff was very friendly. Bed was comfortable and room was clean

Partner

10/10

Exceptional

09 May 2026

D'Raisha

The fragrance of the hotel smelled good. The staff was kind

Partner

2/10

Poor

03 May 2026

Ketra

The manager Lax was very rude and cancelled my reservation and charged me a higher rate than Expedia. I would never stay here again.

10/10

Exceptional

27 Apr 2026

Porscha

Everything was perfect. I’ll definitely be staying here again. Staff was nice & professional. Room was clean and smelled good. The restaurant and bar was a plus. You really dont have to leave the hotel if you dont want too.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Tanika

If your room is facing the highway you can hear the noise but everything else was good!

10/10

Exceptional

25 Apr 2026

Kristen

Hotel was fantastic

Family_with_children

8/10

Excellent

18 Apr 2026

stacy

Room was clean. It's an older building so you can see the layers of paint and some quick repair work that they've done. Unfortunately, I had a connecting room with a very loud talker next door so the walls are a little thin. Staff was very friendly and they have nice breakfast and dinner options. Parking is spaceous with additional around the back. Not sure if I felt safer or concerned with local pd routinely rolling through the parking lot.

Self

8/10

Excellent

14 Apr 2026

Edward

Room was not that clean, shower was moldy, Staff was very helpful put me in a room away from the highway, Parking was a plus, you can park near your room.

Self

10/10

Exceptional

13 Apr 2026

Ryan

Clean room, comfortable beds, hotel was in good shape

Family

8/10

Excellent

12 Apr 2026

Stefan

Parking was easy.
Didn't have any breakfast.
Room was clean and tidy.
It was a mile away from excellent shoping and restaurants. That was the best part.

Self

10/10

Exceptional

09 Apr 2026

Gina

.

10/10

Exceptional

09 Apr 2026

Craig

Very welcoming from the minute we got there. We didn't use the facilities but everywhere was spotlessly clean. Our toilet got blocked and someone was there to fix it within minutes of reporting it. Wifi was great and there was plenty of parking. Would definitely stay there again. My only tip to make it better would be to put a hairdryer in the room.

Partner

4/10

Poor

07 Apr 2026

Shannon

Stay was going great until we went in the bathroom where it was infested with ants, ee walk to the jacuzzi and around it was Allison infested with ants. My husband took video and we went to the front desk, the staff person on that night shift was GREAT, he wanted to discount our room, gave us 4 drink passes and even wanted to change our room but due to an injury, we needed the hot tub and that was the only one available so we opted for any spray and cleaning supplies. The next morning, my husband went to the front desk to discuss room comp (mind you when we woke up the bathroom was infested AGAIN with ants) my husband was told there's no discount or refund because we were given drink passes and breakfast passes but WE PAID FOR THE BREAKFAST so all we got for our inconvenience was 4 drink passes we didmt even use and was told because we booked thru 3rd party there nothing they can do but the night before the man at the front desk said we would new comped he just had to wait for a manager! Over all the stay was great minus the ANT INFESTATION but to be told because

10/10

Exceptional

06 Apr 2026

Mario

Clean room and friendly staff. Just needed a night away from home with the wifey to chill and relax. Great hotel and super clean. Close to a lot of activities and the breakfast the next morning was fire!!!

Partner

4/10

Poor

05 Apr 2026

Dan

The shower had a broken missing handle, had either poor maintenance or grime on the shower floor that had several black streaks in the grout, stain on the carpet, and we found a used contact lens in the bed, ick!

The facility was definitely not what you would think for a crown plaza.

8/10

Excellent

03 Apr 2026

Kelly

Parking vg , bed very comfortable

Family_with_children

10/10

Exceptional

03 Apr 2026

William

Check-in was nice. Everything was good. People were very friendly Steph.

Self

8/10

Excellent

02 Apr 2026

LIsa

All was great! Check in person was the best. However I still have not been charged for the room I wish it was automatic. Hopefully tomorrow.

Family

10/10

Exceptional

01 Apr 2026

Karla

Easy to park, good location

Friends

10/10

Exceptional

31 Mar 2026

Joseph

Nice

6/10

Pleasant

31 Mar 2026

Loren

First room was old and ran down. Wet floors, shortage of plugs, and was near missing walls and trash on the floor in the hallway.
We were moved to a renovated room the next day that didn’t have AC. Our room was 80degrees the entire stay.

Friends

10/10

Exceptional

30 Mar 2026

Joseph

Yes

10/10

Exceptional

29 Mar 2026

Hilary C

This is a nice Hotel for the price. Clean, friendly staff, good location for highway access. Breakfast buffet eggs and potatoes were much better than similar grade hotels I’ve stayed in. Was pleasantly surprised. It’s a good value compared to its competition. I would stay again.

Family

10/10

Exceptional

29 Mar 2026

Adrianna

Clean room, friendly staff

10/10

Exceptional

29 Mar 2026

Sonora

Dinner and breakfast were delicious! Miss Ke was a delight. Everyone on staff were friendly and welcoming. We will definitely be returning when we are in the area.

Partner

2/10

Poor

27 Mar 2026

Dorothy

I didn't enjoy this hotel at all. The rooms and hallways were run down. The pool was not available for use. The staff was friendly but it was an overall disappointing experience. I wouldn't recommend this hotel.

Family_with_children

10/10

Exceptional

25 Mar 2026

jazmen

The breakfast was quite expensive even for kids not really the best selection. I would suggest eating out if you want your moneys worth.

Family_with_children

10/10

Exceptional

16 Mar 2026

Courtney

Clean rooms. Nice pool but its dark when sun goes down; needs more light.

2/10

Poor

16 Mar 2026

Rebecca

There was no shower curtain in our bathroom. The room was not clean.

Family

4/10

Poor

14 Mar 2026

Shari

The place needs an update. Weird smell in room and hallways. Just plain run down.

10/10

Exceptional

07 Mar 2026

Vlatko

excellent service

10/10

Exceptional

03 Mar 2026

Ayat

Great!

Partner

6/10

Pleasant

01 Mar 2026

Tasha

My bed was comfortable. When I woke to workout 4 of the 6 machines in the room had an out of order sign. The treadmill I chose, the belt slipped and almost threw me into the waster machine. Only 1 of the 6 machines in the gyms were functional.

10/10

Exceptional

27 Feb 2026

Julia

Itmmmuyd was great, Katrina was the front desk specialist when we checked, she was very nice helpful quick, and prompt Annemarie answered all my questions about Sarasota and helped replace the remote brat tried

10/10

Exceptional

27 Feb 2026

Carolyn

Staff welcoming and friendly. Beds very comfortable!

Partner

10/10

Exceptional

26 Feb 2026

Liang

Clean room, friendly stuff

Self

10/10

Exceptional

25 Feb 2026

Frank

Room was very clean and the front desk was hospitable

10/10

Exceptional

24 Feb 2026

Moayed

friendly staff clean room pool was extremely salty but it was still a good experience

Partner

10/10

Exceptional

22 Feb 2026

Tanja

It

10/10

Exceptional

19 Feb 2026

Andrew

Room was very clean and comfortable
Staff was very courteous

Friends_and_family Friends

8/10

Excellent

15 Feb 2026

Rita

Great staff room clean just overall satisfied.

Business_and_leisure Friends

8/10

Excellent

08 Feb 2026

Atica

Key at the front desk is amazing and welcomed us and checked us out with such kindness. The room was great - clean and comfortable bed. The bartender at the bar was great as well.

Leisure Partner

10/10

Exceptional

08 Feb 2026

Lindsay

Friendly staff clean rooms and great shower head. Towels are a bit rough but other than that great stay. Breakfast was good also. I’d suggest getting the add on.

6/10

Pleasant

05 Feb 2026

John

The room was fine but the road noise is quite loud. It is across from a major road and had a lot of truck and car noise all night. Maybe a room on the opposite side of the hotel would have been fine.

Leisure Self

10/10

Exceptional

04 Feb 2026

Anthony W.

The best place

Business Family

8/10

Excellent

27 Jan 2026

Doug

Clean hotel

Business

2/10

Poor

24 Jan 2026

Yazan

Room has ants

Leisure Self

8/10

Excellent

18 Jan 2026

Rich

Staff was friendly

Self

10/10

Exceptional

10 Jan 2026

Mari

Courteous check in and clean room

Partner

10/10

Exceptional

08 Jan 2026

Mike

Nice room, very clean, survived everyday

8/10

Excellent

03 Jan 2026

Courtney

It was good

10/10

Exceptional

02 Jan 2026

Rich

Front desk and personnel were very friendly and helpful. Service was nonexistent unless requested and then slow. Outside doors other than the front door were inaccessible by room keys. Fire alarm was activated twice during the stay

Self

10/10

Exceptional

02 Jan 2026

Louie

Front desk was nice

10/10

Exceptional

30 Dec 2025

Lindsay

Amazing hotel, great service cleanly housekeeping would highly recommend I have it in my favorites. Plan to go again anytime I’m in Illinois. Wouldn’t choose another one.

Leisure Partner

6/10

Pleasant

30 Dec 2025

Nadine

Everything was great, EXCEPT THE BED.The bed was awful.

2/10

Poor

27 Dec 2025

Candice

First room couldn’t get into and the handle was broken, and the pool was freezing and the pool room was freezing as well. And I came to relax in the pool. Was very disappointed

10/10

Exceptional

26 Dec 2025

Kevin

Very nice room for 3 adults, room was clean and hotel was close to family.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Schineariah

Jaime was amazing!

Leisure Partner

10/10

Exceptional

21 Dec 2025

Ryan

Rooms are clean and staff was superb! 2 minute checkin!

6/10

Pleasant

20 Dec 2025

Margherita

Renovation is needed or make it 3 stars hotel.

Business Self

10/10

Exceptional

20 Dec 2025

Chequita

The room was just as advertised and the staff was welcoming and accommodating

Leisure Partner

10/10

Exceptional

10 Dec 2025

Natalie

Absolutely wonderful hotel. Extremely clean rooms ,house keeping is fantastic they deserve 10 stars! I didn’t use the pool but checked it out and very nice! Staff is friendly and accommodating.

Leisure Family

8/10

Excellent

09 Dec 2025

Tracy

Room was clean, shower and bed were good and i was close to good restaurants. Location was perfect for all the places i needed to be and close to get back to the airports. I would stay here again.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

tomislav

Perfect