Name: Extended Stay America Chicago Lombard Oakbrook
Address: 2701 Technology Dr, Lombard, 60148, US

2/10

Poor

20 Jul 2026

Joseph

Once I arrived, there was nothing that I liked about the property, unfortunately. I don’t say this to be mean or being a jerk but the property wasn’t maintained well at all. My room which I was only in 15 minutes Max before I tried a different hotel, had black mold around the shower tub, and one of the cabinets was completely ripped off the hinge hanging there. Also, there seem to be out big party going in one of the rooms across the hall from me, which I could clearly hear the music. So all in all it was not good.

Self

6/10

Pleasant

10 Jul 2026

Lc

Nobody at the front desk or not cleaning services

Partner

2/10

Poor

01 Jul 2026

Kim

Walk in and walk out
Saying they didn't have my room ready
Didn't even get refund my money

Partner

2/10

Poor

30 Jun 2026

Jim

I have no idea where to start . The kitchen…the cabinets door were well beyond worn and falling off. The bathroom counter was stained and there was mold around the tub and the tub itself, was peeling and stained and the carpet seemed dirty , the bathroom door was falling off. Luckily I was alone, because I was afraid to close the door cause it might fall off . The carpet was dirty, I was-afraid to walk on it. The only positive thing was checking out! Oh, and the African American lady at checkout was exceptionally nice, very personable. But I WILL NOT stay here again. Just goes to show you the lack of pride the management has in her property .

Self

2/10

Poor

24 Jun 2026

Maxwell

Place is a complete dump, I couldn’t stay I had to ask for my money back because we didn’t want to stay there

8/10

Excellent

08 Jun 2026

Gene

Ok

2/10

Poor

06 Jun 2026

Chiew

Worst Hotel I ever been. Staffs are rude. Mentioned kitchen but nothing not even a fork. No shampoo, hanger. Coffee maker. Iron . Nothing at all. Hotels.com shouldn’t sell this Hotel online. Worst than Motel
Totally not happy.

Self

6/10

Pleasant

05 Jun 2026

Camille

There was no coffee pot, no kitchen towels, housekeeping was once every 14 days so no clean sheets. Only 2 bath towels and 2 wash cloths provided. No soap. Cabinets showed signs of deterioration and were damaged. Very disappointed and will never stay there again.

Self

4/10

Poor

29 May 2026

Anthony

I selected this hotel strictly based on the low price, but I would not stay there again.

Self

2/10

Poor

25 May 2026

Deepak

The room was stinking and the AC was not working it was only blowing air, we asked the front desk for help but the maintenance staff was not present and we have to wait till the morning

Family_with_children

2/10

Poor

20 May 2026

Heather

Run down. People are living their permanently. The rooms are stripped down to the bare minimum.

Partner

2/10

Poor

03 May 2026

Wasef

The room was DISGUSTING. Carpet had dirty stains all over. The room smelt terrible. As soon as you walked in you could smell the mustiness. It was gross and disgusting. Thank god I only stayed for a short period of time. Stay far away, not worth the money in the slightest. The pics are deceiving.

Also, the front door locks after a certain amount of time but the phone to contact the staff doesn’t work. We were stuck outside for 30 min before we were able to get a hold of someone.

Will never go back!!

Family

2/10

Poor

27 Apr 2026

Shakeel

Not cleaned, lot of smell in hallway, room, not comfortable bed, don't recommend this hotel to any one. Thank you

Family

2/10

Poor

19 Apr 2026

anmar

Dirtiest hotel on earth

Family_with_children

2/10

Poor

06 Apr 2026

Stephanie

The room was clean and the bed was comfortable. But I got no sleep because it sounded like they were bailing hay above my room. Doors were banged shut constantly. The room would vibrate from all the noise. I was woken up at least once every half hour for every night I was there. I would not recommend this place if you want to get a good nights sleep.

Self

6/10

Pleasant

30 Mar 2026

Devendra

Bad

6/10

Pleasant

24 Mar 2026

Ramakrishna

It was good

Friends_and_family Family

2/10

Poor

12 Mar 2026

Adam

Left 10 minutes after check in because bed bugs. Still got charged for the stay

8/10

Excellent

28 Feb 2026

Stephanie

Cabinets and other things torn up

10/10

Exceptional

01 Feb 2026

Wilde

No bad

Leisure Self

4/10

Poor

01 Jan 2026

Eric

Nasty room couch was dirty stains on the couch on the counters

Partner

10/10

Exceptional

02 Nov 2025

Keevia

Love this place works very well with clients

10/10

Exceptional

31 Oct 2025

Keevia

Excellent communication

Family

10/10

Exceptional

31 Oct 2025

Keevia

Quiet clean convenient

2/10

Poor

24 Oct 2025

Lanyea

It just seems run down weird smells keys barley worked to my room

Family

10/10

Exceptional

11 Oct 2025

Lonnie

Clean room

Friends_and_family Family

2/10

Poor

05 Oct 2025

Shekita

Just wasnt expecting such ran down hotel with really bad late check-in customer service

Leisure

10/10

Exceptional

03 Sep 2025

Jerry

A Pleasent Stay.

Business Self

2/10

Poor

02 Sep 2025

Verified traveler

The front desk clerk was the nicest part of my stay, but even he stood behind a locked glass panel.

2/10

Poor

01 Sep 2025

Ramiz

Please check your cameras and see how the front desk lady, Denise treated me like garbage. I didn’t feel safe to stay there and left the property in less than 2 hours and stayed at my friend’s house in oakbrook

4/10

Poor

23 Aug 2025

Kevin

Rug and couch could have used a cleaning, musty smell. It rained one night and water was coming in through the windows, needs repair. Staff were pleasant and friendly.

Leisure Partner

2/10

Poor

18 Aug 2025

Ravi

every thing is incorrect about this property on hotels dot com

says break fast included, but no break past
says kitch and utencils but kitchen no utencils, when asked we have to either purchase from hotel or bring our own..
says 5 pwople sleeps but did not provide blankets for 2 people.
bath roon has just soap no shampo, no moisturizer
no Iron , no hair dryer.. room full of bad odor..

overall worst than motel (ps i never been to motel)

bottom line waste of money and i really thinking stop using hotels.com and as well as extended stay for life..

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

Irving

Satisfied guest.

Nice place for a short stay. No coffee or refreshments for guests.

Self

2/10

Poor

27 Jul 2025

Jared

If you get to this hotel before check in time, good luck getting anything out of it. The front desk opens at 10am and you need a keycard to get into the lobby, there's no bathrooms available before you get to your room and the dont allow luggage to be held at the front desk. The floors of the room are sticky and the only amenity they provide is a soap bar. They only saving grace of the hotel is the front desk attendant Justin, who is by far the kindest hotel employee I've ever dealt with. He saved my trip. The employee before Justin said no to literally every interaction I heard. Im not sure why that person was even there it felt like talking to a wall.

Business

2/10

Poor

20 Jul 2025

Daniel

No one at check in, waited 45 miniutes to have someone show up. Keys would not work. I was helped and told I needed to lift shimmy the handle to open the door. This did not work even with hotel assistance. New room, no hangers, no iron, no iron board, tv did not work (2 calls about the tv - no one showed up to correct, no shampoo

Friends_and_family Friends

2/10

Poor

20 Jul 2025

CATHY

The rooms were dirty and the hall smelled.I had to buy cleaning products to clean my room the towels were dirty had to buy some. My family members had the same problems and on of the rooms the door would not lock. Will never go there again and we were there for our brothers funeral it was terrible, tub was dirty and stained black all around it.

Family_with_children

4/10

Poor

25 May 2025

Lamine

The bathtub was clogged. The guy at the front desk named Justin I think put an order to be fixed the next day. The next day, the lady working in the morning was very arrogant and said that there is no maintenance until tomorrow. That day, I was obligated to shower, but the next day was my check out after wasting over $200 to get that kind of a suite. I am very disappointed. No more booking in there.

Leisure Self

2/10

Poor

24 May 2025

Deveis

The smell

4/10

Poor

19 May 2025

ALVIN

Horrible stay

The room we stayed in should be decommissioned. It was nasty and dirty. The toilet was broke and the shower head and rod was damaged. I won’t ever stay at that location.

Friends_and_family Family

8/10

Excellent

19 May 2025

Aminat

For the amount paid, I expected semi conditions. I was quite surprised at how clean and organized the rooms were, I stayed one night but I had adequate rest, due to the quiet environment. The receptionist I met was super amazing, friendly and receptive. His name was Justin! Cool guy!

The only reason I did not give a 5 star was because my skin reacted to the bedding material, which although was quite clean, I couldn’t really use the beddings and pillows. But hey, I was able to drive a short distance to the dollar general to get blankets and other basic supplies and I got the comfortable stay I wanted!

Tip: it’s like home, you could bring your bedding and supplies or get from target/ other stores, there’s a plethora of choices close to the space; this is if you’re like me and picky about bedding material.

Business Self

2/10

Poor

18 May 2025

Whitney

Very all over the place.

Business_and_leisure Family

2/10

Poor

18 May 2025

Luz

My check in took over 30 minutes as they decided to help someone who had multiple rooms. Th guess did asked if they want to help and the front desk said no you were first.

Business_and_leisure Self

10/10

Exceptional

21 Apr 2025

Angela

They helped in every way to possible

Business_and_leisure

6/10

Pleasant

04 Apr 2025

Jermaine

Quite, no complimentary breakfast

Leisure

4/10

Poor

27 Mar 2025

L

Nice just very loud outdated a little

Business_and_leisure Family

6/10

Pleasant

24 Mar 2025

Verified traveler

We checked in but our keys didn’t work so they had to reprogram & than after multiple times only one key finally worked. The tv remote didn’t work half the time. Than we went to use the vending machine & it gave us one drink & said motor nonfunctional.
You go into the bathroom the walls are all cracked plaster off the walls ceiling & you go to take a shower u step in the tub & it feels like soft floor

Business

10/10

Exceptional

22 Mar 2025

Jovita

Good 😊

2/10

Poor

22 Mar 2025

Earl

Worst Hotel Ever.

It was terrible and demand a refund !!! Filthiest hotel I ever stayed in. Water was running down the wall and there was a huge water bubble on the wall in the washroom !

Partner

10/10

Exceptional

02 Mar 2025

Viktor

No place like Home

This place is amazing the staff is very friendly and goes above and beyond to meet your needs and make you feel like you home I will definitely recommend to everyone to stay at this Extended Stay ...

Friends_and_family Friends

10/10

Exceptional

01 Mar 2025

Viktor

Awesome Environment

The staff is super friendly and helpful as good above and beyond I will definitely recommend staying in this Extended Stay

Friends_and_family Friends

10/10

Exceptional

01 Mar 2025

Xavier

Excellent

Business Self

6/10

Pleasant

16 Feb 2025

Lashawn

Ask for more towel to take shower however never got them front desk told me she will have me some towel when I came back with room number nope never happen only had two face towel and one dry off towel whole entire stay frm Friday to Sunday ridiculous

Business_and_leisure Partner

2/10

Poor

15 Feb 2025

Lesley Anne

The first room given to us, appadantly someone lived there. 2nd room gicen to us the phone wasnt working. The heat (air) smells weird.

10/10

Exceptional

13 Feb 2025

Viktor

Home away from home

This place is truly amazing and they treat everyone as a family and make you feel like you truly at home I love it here ......😍😍😍

Self

4/10

Poor

01 Feb 2025

Jonathan

Room was okay, nothing crazy, but what are you really expecting for the price? Keycards worked probably half the time, and the elevator door closes like my grandma walking down the stairs (it also blares a siren whilst the door is closing). Overall not bad, but a number of better options in the area. Very affordable I will say.

Business_and_leisure Friends

6/10

Pleasant

27 Jan 2025

charles

Old and dated room super slow elevator, microwave didn’t work.
Upgrades needed!!

Leisure Friends

4/10

Poor

27 Jan 2025

Verified traveler

The space between the window and heating unit allowed lots of cold air from the outside into the room. Unfortunately, we felt the bitter cold because temperature was at its coldest in Chicago and surrounding areas. It was unacceptable for any hotel! I wouldn’t recommend this hotel to anyone.

Friends_and_family Family

10/10

Exceptional

23 Jan 2025

Viktor

The staff here is amazing and very friendly and chill

Friends_and_family Friends

10/10

Exceptional

11 Jan 2025

fred

No soap
No tooth paste
No ice

2/10

Poor

03 Jan 2025

Deven

Terrible experience

2/10

Poor

01 Jan 2025

Ketwone

My stay would have been better if the fire alarm wasn’t going off for 1 1/2 hours and had people going into our cars and it was extremely cold out. I had no car and had to stand outside for that long and it shouldn’t have took the fire department 40 mins just to get there and to turn it off.

Partner

4/10

Poor

29 Dec 2024

Rodolfo

Dirty, no breakfast! I was locked out of the building because I forgot my room key at 8:30 am and no one showed up to open the door.

Leisure Partner

10/10

Exceptional

23 Dec 2024

KING

I like how quiet and convenient the area is, with dinning options and easy parking made it a great experience

4/10

Poor

18 Dec 2024

Kristiney

I stayed a couple nights they charged me extra the 1st night for having one friend over. The next day they made me walk to go get money off my card to turn around and tell me that they don’t take cash. It was 10 degrees outside I’m not from Chicago I’m from California.

Friends_and_family Family

10/10

Exceptional

10 Dec 2024

Tallevette

I liked the staff the area the distance to all the restaurants and shopping.

Leisure Partner

10/10

Exceptional

04 Dec 2024

Cheryl

Safety and quite clean room .

Business Self

10/10

Exceptional

04 Dec 2024

Cheryl

Great location.

Business_and_leisure Self

10/10

Exceptional

01 Dec 2024

Tallevette

I like this property because of the location. The day after we checked in the free breakfast stopped so l didn't get to experience it. The halls were clean, the staff great,

Leisure Partner

6/10

Pleasant

23 Nov 2024

ILiana

Good price, low quality

No shampoo, no hand soap, no hair dryer, no ports, pans dishes etc. bed was good, WiFi was good. Shower bad no pressure, and curtain did no stay closed

Self

10/10

Exceptional

23 Nov 2024

Jovita

Good

Leisure Partner

10/10

Exceptional

19 Nov 2024

Cheryl

Great professional safe property

Business_and_leisure

10/10

Exceptional

17 Nov 2024

Cheryl

Great checking in fast n professional

Business Self

10/10

Exceptional

16 Nov 2024

Jovita

Okay

Business Self

10/10

Exceptional

10 Nov 2024

Usman

Clean & good service

10/10

Exceptional

01 Nov 2024

DeJon

Cozy

Warm and delightful.

Business

4/10

Poor

27 Oct 2024

Verified traveler

We came shortly after hours and no one was at the desk. We had to wait outside between the doors, call the main number, then they called the hotel and it was another 10-15 minutes before anyone came to let us in. Then rhey said the wifi was down and it took another 15 minutes to get checked in even though we had reservations. Our room had a broken door, no items in the kitchen, only 1 bar of soap, a broken closet door, no iron, a latge bug in the bathtub, and we set the air on 60 and it maybe got down to 72. Additonally, someone was definitely smoking weed and I had ny child with me. The smell was VERY strong on the whole floor.

Friends_and_family Family

2/10

Poor

26 Oct 2024

Dan

No shampoo? Kidding me?

Business Self

10/10

Exceptional

25 Oct 2024

SYED A

It was a good stay

10/10

Exceptional

23 Oct 2024

Joshua

Nice rooms in a nice area.

Leisure Partner

10/10

Exceptional

21 Oct 2024

Tallevette

Budget Friendly

The free breakfast stopped as soon as we arrived. Then the charge for clean sheets with the option of washing your own to save money. I liked the staff they were attentive. My room smelled very fresh. I didn't need any kitchen supplies they charged for them if needed.

Partner

2/10

Poor

13 Oct 2024

Verified traveler

Not good

Upon arrival,Hallways and our room was very smelly. Smelled like animal urine. I had to spray air freshener every time my kids and I entered the room. Floors were dirty. Housekeeping needs to dust because it was spiderwebs on light fixtures. Entering the room the door looked like it’s been broken into and they tried to fix it but not stable. Bathroom door handle was on backwards.

Friends_and_family Family

2/10

Poor

13 Oct 2024

Deatra

Mast place to stay

Horrible and it was nasty and out of order

Business

2/10

Poor

13 Oct 2024

Josh

Not good

Breakfast not as described and the key card maker was not in working condition. Room was dirty and fold out bed didn’t have sheets or blankets or anything. Was able to acquire a sheet and a blanket. But no pillows. Place stinks

Friends_and_family Family

2/10

Poor

09 Sep 2024

Monica

The room was dirty. I spilled water on the floor and when I wiped it up the paper towel was filthy black. Under the bed I found a used band aide. The sink stopper was forced down in the bathroom and would not drain. We stuck a spoon in it to help the sink drain but it was slow. I asked three times to get the basic two cups, glasses, plates and silverware. I had to call three times and then I went down and picked it up. The guest general meeting room was closed and blocked off for an apparent leak in the ceiling????? This was a 3 story building. This was supposed to be the best price through Expedia but they had cheaper rates posted on their website. Very disappointed. I rented two rooms and had people over for a gathering. All guests were equally disappointed. I feel that I should get some of the $450.00 I spent on the two rooms back. Extremely disappointed. When I reported the sink they told me no one would be there that could fix it until Monday. If I had a screw driver I could have fixed it myself.

Leisure Friends

6/10

Pleasant

08 Sep 2024

Irene

Lobby smelled strongly of cat urine, looked clean but the odor was very off putting.

Leisure Friends

2/10

Poor

24 Aug 2024

Verified traveler

I recently stayed at this hotel and I must say that my experience was extremely disappointing. The internet went down during my stay and when I reached out to the front desk for assistance, I was quickly pushed to call a helpline with no attempt to troubleshoot the issue. It was later revealed that there was a hotel-wide outage, which could have been communicated more effectively.

To make matters worse, the front desk staff, including the manager Crystal, displayed unprofessional behavior. When I asked to speak with the manager, I was left on hold for over 15 minutes before being told that the manager was \"taking out the trash.\" This lack of respect and disregard for customer service is unacceptable.

Additionally, I was shocked to discover roaches in my room. When I brought this to the attention of the staff, I was told that a work order would be put in and someone would follow up with me. However, I have yet to receive any further communication on the matter.

Overall, my experience at this hotel was marred by unprofessionalism and a lack of basic customer service. I would not recommend staying here and I certainly will not be returning. It is important for hotels to prioritize guest satisfaction and this establishment failed to meet even the most basic standards.

Friends_and_family Family

2/10

Poor

19 Aug 2024

Kendrick

Wasn’t clean at all … had to change rooms a couple times

Business_and_leisure Self

6/10

Pleasant

17 Aug 2024

Mariah

It’s ok

2/10

Poor

11 Aug 2024

Kenyatta

Disappointing stay

Not the best experience...the service desk ran out of key cards, which wasn't very convenient. When asked for extra towels we were told that we needed to bring the used towels we used to exchange for clean ones. There were strange smells coming from the room next door. There was no late check out. Just not the quality expected from Extended Stay America. I acknowledge that this is not a 4/5 star hotel but this location can and should do better.

Partner

2/10

Poor

11 Aug 2024

Renae

Dirty and unsafe. Staff were very kind. I did not stay at this hotel

Leisure Self

4/10

Poor

04 Aug 2024

Kamal

Free breakfast is a scam here

Business_and_leisure Family_with_children

4/10

Poor

02 Aug 2024

babatunde

The carpet was stained and the iron wasn't working

Friends_and_family Family

6/10

Pleasant

31 Jul 2024

Tangela

The breakfast options were limited. The toilet was hit or miss. The stove burners should not be used. It was a place to sleep. Very disapplinted.

Business Family

2/10

Poor

24 Jul 2024

Jeffrey Barrett

Dirty

Business_and_leisure Family

2/10

Poor

22 Jul 2024

Sharon

The had dirty towels and old drinks and food left in the fridge, bath tub some old . Need update ASAP. Will never here again. So disappoint. For the Oak Brook area

Business_and_leisure Friends

10/10

Exceptional

14 Jul 2024

Johnson

Great

Leisure Partner

2/10

Poor

14 Jul 2024

Ericha

First room assigned to me reeked smoke, nasty carpet, walls were discolored and hair was in the bathtub. It was so bad I requested another room, the staff was nice and found a better room for me otherwise I would have left and found another hotel. I was only staying for one night thankfully. I don’t recommend staying at this dirty place.

Leisure Self

4/10

Poor

09 Jul 2024

Mohammed

Go

4/10

Poor

08 Jul 2024

Matthew

This is a very basic hotel, you have to request amenities such as coffee, pot, and cups. The floors of the lobby and the elevators were always dirty, there is garbage piling up around the property room really needs to be redone. It is very worn down and although the staff was very accommodating and nice, they are only there from 7 AM to 11 PM.

Leisure Family

8/10

Excellent

04 Jul 2024

Aaron

Short staffing

Business_and_leisure