Name: DoubleTree by Hilton Lisle Naperville
Address: 3003 Corporate West Drive, Lisle, 60532, US

10/10

Exceptional

04 Aug 2026

Ricardo

Clean Rooms!!!

8/10

Excellent

03 Aug 2026

Cassandra

Room was nice seemed newly remolded. Pool seemed not very well maintained seemed dirty as for the color.

2/10

Poor

03 Aug 2026

ANNA

Room upgrade works inside hotel. Terrible sounds everywhere.

2/10

Poor

03 Aug 2026

ISAI

The hotel was terrible, the room was disgusting with mold in the bathroom. The TV wasn’t working at all, but that’s besides the fact that it was made from the late 1900s. The room looks like it’s straight out of a horror move the back rooms with yellowing wallpaper and flickering lights. Oh wait I should say because there was only one lightbulb lighting up the whole room. It was basically dark in there the whole time. underneath the bed was layers of dirt that must’ve been there since the hotel was first opened. The hotel tried to make me pay for a movie, but the TV was flickering and didn’t even work. I don’t even know how they want to charge me $40 for a movie. That’s outrageous. We’ll never come again.

10/10

Exceptional

03 Aug 2026

Ayat

One of the best!

6/10

Pleasant

02 Aug 2026

Daniel

Property is under construction so it’s a bit outdated and will likely be really nice in a few months once the upgrades are done. The bar area was really nice for relaxing

6/10

Pleasant

02 Aug 2026

Juan

Buen staff

10/10

Exceptional

02 Aug 2026

Carol

Staff members are great

6/10

Pleasant

01 Aug 2026

Andrea

Clean room, but lots of construction. I did not read about the construction. Noise started at 8am, very noisy!

4/10

Poor

01 Aug 2026

Spencer

Hotel is currently undergoing renovations and the pool and hot tub are still out of use. Room was outdated not sure if they are making updates to them.

2/10

Poor

01 Aug 2026

Bobby

Stay was a disaster. Construction workers directly above my room very loud and ended up cutting a hole in the ceiling and part of the wall. Hotel maintenance informed the front desk that he could not fix this and they would have to switch rooms. I was promised new room but Upon returning from dinner was told they now did not have a room and were completely sold out so they patched the hole. Took photos of dust covered cobwebs in just about every corner of the room along with what looked like human and pet hairs covered in dust all over the backs of the couches and several water damaged places in different areas of the walls. Many parts of the hotel looked terrible. Was told I would have to reach out to Expedia for any type of compensation for all of this.

8/10

Excellent

31 Jul 2026

carrie

This is a great location. The hotel is being renovated at this time. I'm sure it will be even better. If you don't want to eat offsite, there is a restaurant that provides tasty food. The lobby offers complimentary coffee and there is a small pantry with snacks. There is plenty of on-site parking. I'll stay there again.

2/10

Poor

31 Jul 2026

shaeera marium

The room service is terrible

10/10

Exceptional

31 Jul 2026

Humberto T.

N/a

8/10

Excellent

27 Jul 2026

Martha

We have previously stayed here and it's definitely under construction and my great rate renounced such. During the day sleeping would currently be impossible and the elevators were filthy. I'm sure when we are back for a tournament the review in September will reflect the updates. The staff on this trip was extremely nice and very accommodating for my needs.

10/10

Exceptional

27 Jul 2026

Rebecca

Great experience the whole weekend

4/10

Poor

26 Jul 2026

Reyna

CHECK OUT WAS AT 11AM BUT AT 8AM HOUSEKEEPING WERE KNOCKINB AT OUR DOOR WAKING US UP. AFTER TELLING THEM WE WERE STILL THERE THE FIRST TIME THEY WENT TO KNOCK. THERE WAS 2 MORE TIME THEY CAME KNOCKING AFTER THAT ALL THE HOUSEKEEPING PERSONAL THAT WAS ON THAT FLOOR THEY WERE VEY LOAD LIKE THEY DO THAT UNPURPOSE WE COULDNT GO BACK TO SLEEP GOT UP AND JUST STARTED GETTING MY BABIES READY TO LEAVE THAT PLACE TERRIBLE EXPIREINCE YOU -PAY TILL 11 BUT THEY START BOTHERING AT 8AM

2/10

Poor

26 Jul 2026

Tiffany

First and foremost they charged me an extra $100 then what I booked. The hotel was under renovation. The staff walked in my room at 8:30 in the morning the day of check out and then again at 11:30. Nobody came to clean the room we pretty much cleaned it for them. There were bugs in the pool. We got woken up each morning to banging because of renovations after we drove 12 hours to be there. It was a horrible experience and will never book there again

10/10

Exceptional

25 Jul 2026

Rajendran

Really appreciate the excellent work of the House keeping team. Thank you!

2/10

Poor

24 Jul 2026

Carlos

In construction, is so loud. And dirty

8/10

Excellent

22 Jul 2026

Jackie

No microwave, some of the outlets did not work, prices were kinda high feel like breakfast should be included for the price of the room. It was dirty and smelled weird due to constitution going on in the building. Didn’t like how I was charged for a deposit without it verifying with me before purchase.
Otherwise my kids had a blast using the hot tub and pool! The room was decent

10/10

Exceptional

22 Jul 2026

Howie

A great place to stay in the Naperville area at a great price. Dining room for breakfast and dinner at reasonable prices.

10/10

Exceptional

20 Jul 2026

Steven

Very enjoyable stay...loved the shower facility

Partner

8/10

Excellent

19 Jul 2026

Mingfa

Good

Self

2/10

Poor

18 Jul 2026

Gowtham

Very bad experience. Nothing in the room seemed to work. Most importantly, the air conditioning was broken. Definitely not worth the money, and I would not recommend staying here.

8/10

Excellent

18 Jul 2026

Nathan

Would have been 5 but someone charged food to my room I know that's not their fault but still I had to call and was a bit of a pain but other than that awesome hotel will definitely be back

Family_with_children

10/10

Exceptional

17 Jul 2026

Arun

Vast property with plenty of parking.

Friends

8/10

Excellent

17 Jul 2026

Caleb

Decent location and comfortable room and bed.

10/10

Exceptional

16 Jul 2026

Antonio

Quiet but large feels like only one there.yes!$

Partner

4/10

Poor

16 Jul 2026

Jason

Advertised everywhere they had a seafood and prime rib buffet on Friday nights. Once at the property, we were told they have not had that in 5 years. Paid extra to stay on the \"executive\" floor. When getting off the elevator, that looked like somebody took a sledgehammer to it, we were greeted with the smell of mildew. Get to our room, the bathroom sink drain does not work, the mildew smell was worse, and the only way to make it tolerable was to run the a/c full blast the entire time we were in the room.

Partner

10/10

Exceptional

15 Jul 2026

Lissa

It was nice, clean, and the staff was nice.

Self

10/10

Exceptional

15 Jul 2026

Anthony

Excellent

Friends

10/10

Exceptional

15 Jul 2026

Swapnil

Room was very clean along with amenities. Staff was very interactive and helpful.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Gemini

The hotel interior is a little out dated but comfortable. The staff, they were excellent. My parents and my kids slept fine overall.

Family_with_children

10/10

Exceptional

13 Jul 2026

pradeep

Clean rooms

Family_with_children

8/10

Excellent

13 Jul 2026

James

The property is undergoing renovation. Thus many areas were under construction. The room was adequate. the air conditioning had not be renovated and was an old style wall unit which was difficult to regulate. The breakfast was okay. Not up to DoubleTree standards.

Family

10/10

Exceptional

13 Jul 2026

Marianne

Great location wonderful restaurant lounge area. Great food nice staff rooms are being renovated, but very comfortable and we were in an executive floor, so it was super nice.

Partner

4/10

Poor

12 Jul 2026

Paul and Megan

We had no idea the entire hotel was under SIGNIFICANT active remodeling work. There was dust and dirt literally everywhere. My daughter was coughing by the end of our stay from having to deal with the dust. The staff were apologetic and kind, and I know it's not their fault or responsibility, but there is no way the management should have allowed this property to be open and booking guests with the state of things. At the minimum, they should alert prospective guests about the situation so they can decide if they feel comfortable staying in such a place. Our booking was nonrefundable which we didn't think would be a problem, we've stayed at Hiltons before and it's been fine. But after this experience, we are NEVER staying here again, and probably not booking Hilton stays anytime in the near future, if ever again.

Family_with_children

10/10

Exceptional

12 Jul 2026

Sally

No lights in back parking lot, was very dark.

Friends

10/10

Exceptional

11 Jul 2026

David

The room was nice and clean. The hotel is under going a remodel so there was construction going on during the day. The only negative thing I would say is there no microwave or refrigerator in the room.

Partner

8/10

Excellent

10 Jul 2026

Jessica

Nice

Family

6/10

Pleasant

09 Jul 2026

Samuel

Currently under renovation, so it not really fair to give them bad review.

4/10

Poor

09 Jul 2026

Gagan

Not a good experience

2/10

Poor

09 Jul 2026

Devin

The entire hotel reeked like mold….. how are you guys in business operating?

That needs to be controlled…..

Partner

4/10

Poor

08 Jul 2026

John

I liked the convenience to my son's house.
I didn't like the very limited selections on the TV, there was no refrigerator in the room, and there is no on/off switch on the night stand. The condition of the facility looks worn out. I am not accustomed to this type of issues with this brand!

Partner

8/10

Excellent

08 Jul 2026

Dace

Property is being updated!!!

Self

10/10

Exceptional

08 Jul 2026

Kilean

newly renovated. clean room

Family_with_children

10/10

Exceptional

08 Jul 2026

Thomas

Very nice property and excellent staff.

10/10

Exceptional

07 Jul 2026

Edward

Great stay!

2/10

Poor

07 Jul 2026

Heiner

I went to a weeding and fall asleep around 4 am and today July 6th I got wake up around 8am Because they started to use hammer and work in the room above mine... If they need to do remodalation they should keep at least one floor to avoid disturb the people who is sleeping and it was the whole day, I recorded a few videos but I don't have the option to upload that here

Self

6/10

Pleasant

05 Jul 2026

terry

QUIET

Partner

10/10

Exceptional

05 Jul 2026

Lenell

I really enjoyed my stay here rooms were clean bed was soft staff was extremely helpful and housekeeping staff room did not smell of old very clean sent

Partner

10/10

Exceptional

05 Jul 2026

Modebayo

Good but the property needs revamping because some stuffs look old.

Family_with_children

10/10

Exceptional

04 Jul 2026

Rajendran

Construction is on which means dust, noise and smells. Other than that it was a pleasant stay.

Family

4/10

Poor

04 Jul 2026

Shaquya

I have stayed at this property in the past and I understand doing renovations (which were not the issue) however the room I had there was so much dust behind the tv in the pull out stand, tells me this hasn’t been cleaned in a very long time. The beds felt like two twins overly padded to come off as bigger and they were very lumpy. No microwave or fridge which even the lesser brand hotels offer . Hopefully after the renovation things get better. But probably will not stay again.

8/10

Excellent

04 Jul 2026

Stephen

Great location!

Family

8/10

Excellent

02 Jul 2026

Rebecca

The property was undergoing repairs and ci structuring . My room was updated very spacious . The Staff made up for the other deficiencies in the Hotel . Extremely welcoming , professional Nicole , Natalia , Mackenzie? Provided top notch Customer service .
Bar Staff was also welcoming and accommodating!

Family

4/10

Poor

30 Jun 2026

Donald

There is a small parking lot in front with mediocre lighting. It fills very fast. Everyone else must park on the side, in total darkness. No lighting. It does not feel safe.

10/10

Exceptional

29 Jun 2026

ricardo

Todo
Bien

8/10

Excellent

29 Jun 2026

LaDonna

It was very nice, it will be even better once remodeling is complete

Family

2/10

Poor

25 Jun 2026

Jack

OMG, the 1980s called and wants their furniture back. This place had an ARMOIRE with POCKET DOORS!! The sofa was also about a hundred years old. Pretty clear they haven’t spent a cent on guest room furniture since the Reagan administration. Props to the bed tho, it was sort of comfortable

Self

4/10

Poor

23 Jun 2026

Karen

They are undergoing renovations this did not affect our stay. It is a good thing because this hotel seems to stuck in the 80s.
When traveling out of town for a few days we like to bring snacks and drinks. The rooms do not have microwaves or refrigerators in them. There is a microwave you can use but there's only 1 downstairs in the lobby area. We wasted food due to no refrigerator for leftovers. The bed was comfortable the pillows were very big but soft. Breakfast is not worth the price as its comparable to other hotel breakfasts for free nothing special there. Staff was friendly, except for checking in when they kept questioning my service dog. Mind you she was very well behaved did not bark, people coming and going and she sat right next to me. She also had her vest on. They kept saying they do not accept pets due to the construction and that it was for my protection. Told them online said they were service animal friendly and that I even called and talked to someone about her and made notes on my reservation.

8/10

Excellent

22 Jun 2026

William

I was surprised that I had to pay for a breakfast when lesser Hilton Hotels provide one free.

Self

4/10

Poor

22 Jun 2026

Lawrence

The hotel is in poor condition and should be closed during renovations!

2/10

Poor

21 Jun 2026

Anna

Old, damp, plumbing issues, unreliable staff

Friends

6/10

Pleasant

20 Jun 2026

Andre

The room was clean and the bed comfortable. The AC was a bit loud, as for the common areas, they are renovating.

Self

6/10

Pleasant

20 Jun 2026

James

The hotel is in the middle of renovations, and some rooms are in poor condition. We had two televisions but neither worked. Lighting was also deficient. I assume these problems will eventually be resolved, but until then I would not go back.

4/10

Poor

18 Jun 2026

Jon

As a Hilton property I’m shocked. This is a large 8 story hotel and the problems start at the front door. It’s just about summer, the Lobby entrance has large planters outside that are void of plantings and choked with weeds. The area around the lobby elevators is shabby and tired. The elevators looked ragged out. There was a used / stained coffee Cup outside our room in the hall on Sunday when checking in, and it stayed there until Tuesday Evening. The Windows to the building were filthy outside. Great view out of a cloudy/dirty window view. The larger mounted TV in the room was obviously broken, as a smaller TV was simply placed in front of it. It was a bit low to comfortably view.
I know the hotel is being renovated, but that is no excuse for most of these failings.
I have never been so disappointed by a Hilton property before.

Partner

8/10

Excellent

18 Jun 2026

Trevor

The place was in the middle of a renovation. Luckily my room was updated. The problem I ran into though was I was told I would be getting a 2 queen room and I got a 2 doubles room instead. I even showed the manager and she agreed. Not sure if they had the wrong size mattresses delivered or what but a double felt so tiny when trying to share with someone. Otherwise though the hotel was decent, pool was nice, restaurant was decent.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

RAUL

Stay was great, but I didn’t get the breakfast buffet.

Business

2/10

Poor

17 Jun 2026

Michael

Jackhammering the room above me all day 8am to 6 pm

Self

10/10

Exceptional

16 Jun 2026

Sharon Marie

It’s just a very nice property

Partner

10/10

Exceptional

16 Jun 2026

Doris

Great location, quiet room, friendly staff.. and the beds are soooo comfortable. It will definitely be a hotel that I stay at in the future.

Partner

8/10

Excellent

15 Jun 2026

dawn

staff was very friendly and went out of their way. rooms were dated and not extremely clean. the whole hotel was dated and a bit run down. however they are under construction so hopefully that is being addressed.

Friends

10/10

Exceptional

15 Jun 2026

Eric

Check in was a breeze and the hotel was well maintained for it's age. The property was recently remodeled. Would definitely stay again if in the area

Partner

10/10

Exceptional

14 Jun 2026

Bud (John)

I love them warm cookies!!!!
Thank you!

Partner

10/10

Exceptional

13 Jun 2026

Randall

Natalie was the best! Excellent hospitality with warm cookies. The pool and hot tub were clean and well maintained. Family friendly with a good breakfast.

Family

10/10

Exceptional

13 Jun 2026

Randall

The staff were wonderful and very responsive. Kudos to Natalie for going above and beyond with hospitality. This hotel has a good location, close enough to Naperville and the train station, but out of reach of the city noise. Pool and hot tub were well maintained. The weight room could use an upgrade. The breakfast was very good with fresh fruit and vegetarian options. Seemed family friendly,which I appreciate.

Family

10/10

Exceptional

13 Jun 2026

Jennifer

Very clean

Family_with_children

6/10

Pleasant

11 Jun 2026

Jason

The lobby staff were very friendly and helpful. My room was clean, comfortable, and acceptable. The fitness room equipment was awful. A property like this should not have such poor equipment. In the conference area the sign was off of the men's room door all day and was not repaired - causing confusion for many people early in the day. The water ran out for our conference twice on the first day. Not sure yet about day 2. If there was a little more attention to detail this would be an excellent place for professional conferences.

Self

6/10

Pleasant

09 Jun 2026

Susan

Hotel is centrally located to interstates and main arteries. Hotel is under construction so looking forward to future offerings. Currently, rooms are dated. Two of my lights did not work, though plugged in and coffee maker plug did not reach a wall outlet....was just hanging. Rooms are dark/poor lighting.

Reception was kind and coffee available in lobby. Reception staff was lovely.

Self

8/10

Excellent

08 Jun 2026

Wenta

The property is ungoing renovation. We were given a renovated room so the decors and furnitures are new. The room is spacious and has a fridge and coffee maker. We appreciate the coffee in the lobby and warm cookies at check-in. However, areas around the main entrance give a poor first impression - algeas on the exterior walls, flower pots full of weeds, and dirty luggage carts. These things could've been easily addressed. Breakfast buffet was decent.

Family

4/10

Poor

07 Jun 2026

michael

Under construction. A lot of dust. Our room was recently renovated, drywall still all over floor, bathroom door wouldn’t close, ac loud and inconsistent, tv stations were not working, along with poor WiFi. Staff at desk very friendly from check in, check out and in between. Resturant food was good for dinner, quick service and friendly staff. I think once they finish will be very nice place to stay

Partner

4/10

Poor

06 Jun 2026

Colton

Hotel currently going under massive renovations and no notice of such was provided prior to booking. Very misleading.

Business

4/10

Poor

06 Jun 2026

Tia

This was one of the worst hotel experiences I've ever had. We were shocked to be hit with a $100 deposit at check-in that was never clearly disclosed during booking.Things only got worse from there. We paid for a room on a key-card access floor, but the moment the elevator doors opened, we were hit with a horrible musty, damp smell. The hallway was being used to store mattresses, which was completely unacceptable and gave the entire floor a neglected appearance.Our room smelled like a swamp. The walls were peeling, and the room clearly had not been properly maintained. Even worse, we found socks in our bed that did not belong to us and trash under the chairs. This immediately made us question whether the room had been cleaned at all before our arrival.When we tried to contact the front desk, nobody answered. I even attempted to get Expedia involved, but they were unable to get a response from the hotel either. The lack of customer service was incredibly frustrating.To make matters worse, guests and what appeared to be staff members were smoking marijuana right outside the main entrance. Every time we entered or left the hotel, we had to walk through the smell and smoke. The only reason we stayed was because every other hotel in the area was fully booked and we had nowhere else to go. Had another option been available, we would have left immediately.

Family_with_children

10/10

Exceptional

04 Jun 2026

Rebecca Alicia

Enjoyable stay.

Self

2/10

Poor

03 Jun 2026

Molly

So outdated and parking situation is terrible. If you like a hotel where you can run the fan to tune out hallway noise just know you can’t here. The pillows are super flat. I saw someone’s airline ticket in my room making me wonder how clean it really was.

Self

2/10

Poor

03 Jun 2026

satyakumar

Very old, in bad shape. I was a bit scared when i entered the room

Self

8/10

Excellent

01 Jun 2026

Daniel

Bed very confortable
Breakfast buffet hi quality
Dusty/construction feel
No refrigerators in rooms

Partner

4/10

Poor

01 Jun 2026

John

Hotel first floor under construction. Smelled like sewage. Initial room had ants crawling on the floor and stains on the tiles.

Partner

10/10

Exceptional

25 May 2026

Viswanathan

It was ok

8/10

Excellent

25 May 2026

Steven

The property is being renovated and needs it. Staff were very friendly and it’s a convenient location

Partner

8/10

Excellent

22 May 2026

Frank

Nice room. Comfortable, clean, spacious. Nice, newer 55\" Samsung TV. Didn't need a TV that size, unless you wanted to watch reruns of Wings or X Files on several different channels at the same time. Basic cable. Not far from parks, restaurants, or stores.

Self

8/10

Excellent

18 May 2026

Raghuram

Was ok

Family_with_children

10/10

Exceptional

17 May 2026

Franklin

I have no complaints everything was in great condition very clean

Self

2/10

Poor

16 May 2026

Brooke

This hotel is very dated, dirty, and in disrepair. I asked to switch rooms because the room smelled like mold. But after moving to a different one I realized this is just how the hotel smells. I would have left then but had no place to go and was too tired to make the drive home.

Self

10/10

Exceptional

15 May 2026

Becky

The eggs at breakfast need to be cooked longer, so runny and gross.

I’ll stick to the yogurt and coffee.

4/10

Poor

15 May 2026

Lois

The property was OK very outdated no refrigerator. No microwaves on the floor was not good. That’s the one I stayed a
tAlsip Illinois. And they overcharge me.

10/10

Exceptional

15 May 2026

Joy

The warm cookies on arrival are always a treat. The staff was excellent, especially Natalie at the front desk.

Partner

10/10

Exceptional

12 May 2026

Barbara

The service there is always excellent. We always stay there.

Partner