Name: Extended Stay America - Chicago - Naperville - Wes
Address: 1575 Bond St, Naperville, 60563, US

10/10

Exceptional

21 Jul 2026

Carlus

Wonderful

8/10

Excellent

20 Jul 2026

Donna J

The kitchen was clean.
Bed was comfortable.
Staff was very nice, pleasant.
Air conditioning was very good.

Partner

2/10

Poor

17 Jul 2026

Dawn

I would not stay here for free.
My shoe stuck to the floor, everything looked dirty, multiple groups hanging around the parking lot drinking and smoking, it was so bad I canceled my stay and left.
But the front desk person was amazing, helpful and kind.

Self

2/10

Poor

29 May 2026

Cindy

We arrived late so had to wait for the on call staff. While waiting we were approached by several “guests” that were intoxicated. While checking in two other impaired guests entered. We had also observed a group of men along the buildings exterior that were partying. When we arrived in the room it wreaked of pot. We returned downstairs and asked to cancel our reservation. We felt very uncomfortable

Partner

2/10

Poor

24 May 2026

LaToya

Never went to the room. Walked in and the smell of urine choked me. The staff took her time. The environment was very sketchy
Broken screens, overflowing trash cans. Loud music and sketchy people hanging around

Family

6/10

Pleasant

17 May 2026

Dan

Nothing in the kitchen to cook with. No pots and pans or anything.

6/10

Pleasant

04 May 2026

Ken

Elevator in bad need of service, got stuck a couple of times, staff said work order in but awaiting part. Was there two weeks and not fixed as of my checkout date. Room door did not close properly and countertop cooktop not working due to bad wiring. Lobby staff said electrician was called, no one ever showed.

Self

2/10

Poor

03 May 2026

Julius

Room wasnt clean

2/10

Poor

12 Apr 2026

Humberto

Front desk clerk was horrible

Partner

2/10

Poor

11 Apr 2026

Dave

Horrible! Will never be back.

Partner

2/10

Poor

05 Jan 2026

Secilia

At first when you walk in it smells. But we decided to stick it out. Then after arriving to our room it seemed dusty and outdated. We stuck with it. Then on Friday when I was working ( I work remote) I was on break and laid down and my wife saw a roach crawling on the head board. We had to leave right away because my wife had allergies. Then we understood why her allergies were bothering so bad when we came back to the hotel. Nice staff but the hotel needs updating and better cleaning.

2/10

Poor

13 Oct 2025

Monique

Horrible Establishment

I stayed at this hotel for 2 weekends and the experience was terrible both weekends in 2 separate rooms. For one, it took 1 hour to cook bacon on our stove top and there was a bug splatter one the wall and when I asked for it be cleaned. The response I got was “house keeping was gone for today and that they would clean it in the morning”. So, not only did I have sleep next to it but in the morning no one ever showed. Another instance of the terrible cleaning was that there was trash in “our clean” room after we checked in. This place is terrible and extremely unsafe. There were random people off the street inside the hotel just sitting on the carts by the broken elevator. I would never stay here again and hope no one does either.

Partner

10/10

Exceptional

23 Aug 2025

Jillian

Clean and accommodating

6/10

Pleasant

19 Aug 2025

bella

Weird smell in the room. Not well maintained. If there are other options during the lollapalooza that weekend, I will stay here.

Business Self

6/10

Pleasant

06 Aug 2025

SABRINA

Try it out

Convenient location near a variety of restaurants.
Dewayne was very friendly and professional!

Partner

10/10

Exceptional

30 Jul 2025

Marina

it is convenient nice and a good price

Leisure Family_with_children

2/10

Poor

15 Jul 2025

April

My reservation wasn’t honored. There is no lobby and almost no parking

Business Self

8/10

Excellent

12 May 2025

Steven

The room itself was nice and the pillows were top notch. But a lot of people hanging around outside and it felt a little but unsafe.

Business_and_leisure Self

10/10

Exceptional

10 May 2025

Junquil

Nice stay

2/10

Poor

10 May 2025

David

This place is not a hotel. It is more of an apartment complex. We made reservations and when we went to check in, no one at the office, eventually someone came in, opened up a computer and noticed we had a reservation but no rooms as reserved were available. This place is not a hotel that should be promoted and I am looking for a refund. DO NOT STAY HERE.

Leisure Family

4/10

Poor

28 Apr 2025

Mauricio

The room was ok but I found a Cockroach curling on the wall next to the tv
The carpet is very deteriorate have holes

Business_and_leisure Partner

10/10

Exceptional

20 Apr 2025

Albert

Easy to make a trip to Chicago

Business_and_leisure Self

10/10

Exceptional

20 Apr 2025

Alex

Great all around staff no problems

10/10

Exceptional

19 Apr 2025

Nathan

GreAt

10/10

Exceptional

19 Apr 2025

Nathan

Fun

Leisure

10/10

Exceptional

19 Apr 2025

Nathan

Amazing

10/10

Exceptional

06 Apr 2025

Shannon

Great place

4/10

Poor

03 Apr 2025

Kozaburo

The rooms are designed to have mini kitchens so that house keeping is essential. However, …. I would recommend to clean the room more carefully and thoroughly everyday.

Business_and_leisure Self

6/10

Pleasant

28 Mar 2025

jordan

Liked that it is quiet and close to a lot of things such as gas, food and things to do in the area, I did have problems with my tv and was told it would get fixed but nothing was done to fix the tv, so service could have gone better this trip but other times I’ve stayed no problems at all.

Business Self

10/10

Exceptional

26 Mar 2025

Shanna

Loved the front desk employee that checked me in. She’s amazing!

Business_and_leisure Self

10/10

Exceptional

22 Mar 2025

Jordan

Friendly staff really clean rooms

Business Self

10/10

Exceptional

26 Feb 2025

Alex

Great staff

10/10

Exceptional

16 Feb 2025

Alex

Love the staff. Always makes sure everything is good

Leisure Family

10/10

Exceptional

08 Feb 2025

Alex

Clean quiet respectful and organized

Leisure Partner

2/10

Poor

03 Feb 2025

Rasim

This Hotel was the most dirtiest place I've ever seen.

2/10

Poor

25 Jan 2025

Robert

Blood on carpet. Room smelled electric sockets not working. Dog peed in elevator
Not reliable or safe environment

Business_and_leisure

8/10

Excellent

18 Jan 2025

Albert

Staff member

Business_and_leisure Self

6/10

Pleasant

06 Jan 2025

Verified traveler

Not clean

Check in was easy, Rosalind did a great job get me checked in. However, I asked for a handicap access room and according to my reservation I got the last one, however upon arrival no accessible rooms. I took a room on second floor, toilet did flush during my room check, so I went back to desk and was given another room on second floor were again the toilet flushed but very slowly and still had urine stains from staff or past guest, sheets were very old and stained with hair from past guest. At this point, I was tired and just needed to rest. I went to Dollar store grabbed cleaners and wiped down everything and slept in chair.

Self

2/10

Poor

16 Dec 2024

Verified traveler

Bag of syringes

I would not stay here. We found a back of syringes in the cupboard. When I said something to the person at the front desk they acted like it was nothing. Must be normal there.

Partner

8/10

Excellent

07 Dec 2024

Bruce

Stayed here during visit for Thanksgiving. Staff was wonderful and the overall experience was very good.

Leisure Self

2/10

Poor

25 Nov 2024

Chinna

Bad

Business_and_leisure Partner

10/10

Exceptional

07 Nov 2024

Verified traveler

Carpet on 3rd floor needs vacuuming asap!
The cabinet in my room are in need of repair and put the toilet paper on a wall dispenser asap

Self

6/10

Pleasant

27 Oct 2024

Marvin

The front desk staff is not there 24 hours , shift is somewhere between 9am - 10pm . This hotel seems to accommodate long term and short term rentals which I feel should be specify . Other than that it’s ok

Leisure Self

2/10

Poor

20 Oct 2024

Diana

Had people blowing smoke in my ten year olds face and blocking entrance into hotel lobby while we carried in bags by ourselves. Had a dog barking at us all night. Bathroom smelled of urine and sheets were stained and smoke smell all through hotel. Garbage everywhere . Impossible to find staff

2/10

Poor

20 Oct 2024

Tykeya

Took like 45 minutes to check in to my room. And my room was dirty. Sheets had stains and kitchen area had been used

Business Self

4/10

Poor

20 Oct 2024

Andrew

My room was run down. Window didn't lock (first floor room) which is not safe. There were cigarette burns on the vanity top in the bathroom and it's a non-smoking room. The hallway smelled like marijuana the whole day I checked in. Staff were very nice. The maids do the best job they can with the condition of the room.

2/10

Poor

23 Sep 2024

Abigail

Was nasty

6/10

Pleasant

16 Aug 2024

Markesha

Work

It's nice and okay, but it needs some work. The smell needs to go and a update on the entire building needs work. Front desk was nice, but work needs to be done immediately

Self

4/10

Poor

03 Aug 2024

Gaarett

Nasty

6/10

Pleasant

31 Jul 2024

Thomas D.

The property seemed used and old.

Leisure Partner

2/10

Poor

22 Jul 2024

Tobias

Sheet

4/10

Poor

21 Jul 2024

Angie

Our room had cobwebs in the corner visible over the chair. Also the smell of weed in the hallways was pretty constant. Don’t ask for a new towel or it will cost you $1.75. Staff was friendly and nice though during our stay.

Business Family

8/10

Excellent

20 Jul 2024

Brooke

The staff here was very friendly and it was quiet. However, the room and hotel were quite dirty and run down and the halls reeked of marijuana. Cost effective if you need a bed to crash in and can get past the ick.

6/10

Pleasant

15 Jul 2024

Larry

Put us right by the back exit, noisy all night with guests going in and out

Business Self

2/10

Poor

13 Jul 2024

Verified traveler

Worst hotel experience

This is my very worst experience ever. We booked weeks ahead and paid in full. However when we arrived we were told that they do not have the room we reserved and sent us away. The manager did not try to help us at all. We did try to reach extended stay america help line. I talked to 3 reps including the supervisor and we were told that they will help us file a complaint which takes 48 hrs. For thw night they told us to reach out to hotels.com as hotels.com took our money.

Friends_and_family Family

2/10

Poor

08 Jul 2024

Kerri

Booked a room online, after arriving and waiting over 45 minutes for a team member to arrive to check in guest ahead of me. It was my turn to check in, I was unappologetically told \"you need to ask Expedia for a refund, we have no rooms clean for you.\" Unacceptable after driving to hotel which was paid for ahead of time and confirmed. Then we have to call for a staff member to arrive at lobby. Terrible customer service for anyone to experience with no professionalism.

2/10

Poor

30 Jun 2024

Carmen

Never Again

Staff was nice. The room on the other hand was horrible. Carpet was nasty, dressers and counter tops were peeling. The entrance door to room and bathroom were hard to open and close. The AC rattled and didn’t cool the room.

Even after a disinfecting the room I still laid on a blanket from my trunk.

Truly in need of an upgrade. I would have left if I could have gotten a refund.

Self

10/10

Exceptional

18 Jun 2024

Bathmakaussiga

Good

Leisure Family

4/10

Poor

19 May 2024

Joe

Bathroom floor sticky spots filled with dirt and debris, couldn't walk around barefoot without our feet getting filthy, the room had an extremely musty odor. But the fridge was clean and worked properly and there were no bed bugs

Leisure Partner

2/10

Poor

13 May 2024

Verified traveler

Scary

Run down. Smelled of urine in the lobby and throughout hallways. The elevator was rickety. As I found my way through the long scary hallway , I noticed several doors on rooms were cracked, a couple people were walking the halls going in and out of other rooms. When I entered the room I found unbelievably run down bed and furniture. There was black electrical tape used to hold a drawer shut. I inspected the bathroom which along with the rest of the room, looked to be last updated from the late 70’s. It appeared as if someone had attempted to break the door down to the bathroom one time, with no repair even attempted. I immediately called hotels.com representative and sent her pictures. I explained I did not feel safe staying at this pre paid room. The rep stayed on the phone with me as I exited the hotel. When I was safely in my car, she attempted to contact the hotel, without getting an answer. I sent photos to the rep, which then apologized for my bad experience and said she would file a claim and start the process of a refund for me.

Friends_and_family Family

10/10

Exceptional

30 Apr 2024

Courtney

Skshsgaumgmorkagyhqqbjflxoahbqnfiyne

2/10

Poor

19 Apr 2024

Heather

They didn’t have a room for me

Friends_and_family Family

2/10

Poor

16 Apr 2024

David

Arrived on Friday. Out side my door there was a sparkplug on the floor. Left on Tuesday, it was still there. There was food in the fridge from the previous resident. The carpet was not vacuumed, nor the floors swept. Windows had no screens. I could continue, but i see no point. If that isnt enough to explain my utter disappointment, more words wont make a difference.

4/10

Poor

13 Apr 2024

Amy

Would not recommend

We chose this place because it was extended stay and offered laundry facilities after we had been on a hiking trip. The rooms were pretty clean but the common areas were not. The lobby had an almost overwhelming smell of weed and incense. We were pretty certain that the staff was smoking weed in the office and just coming out when they absolutely had to deal with guests. We were supposed to have a non-smoking room, but it seemed to smell like smoke. We noticed that someone had put a baggie over the smoke detector and secured it with a hair scrunchie. I guess the cleaning staff didn’t notice. Also, the only personal product they provided was a single bar of soap. When I went to the laundry room, there was no option for buying detergent. Fortunately, there was a dollar store within walking distance. While there, we encountered several other guests who were complaining about the state of their rooms, requesting toilet paper, etc.

Partner

8/10

Excellent

30 Mar 2024

Monique

Just needed a room for a night had been driving all night needed to rest before continuing my journey.

Partner

10/10

Exceptional

30 Mar 2024

Andrew

Well worth the price

Very wonderful front desk and comfortable bed and room. Felt safe during my stay

Partner

4/10

Poor

03 Feb 2024

Verified traveler

Not really an extended stay!

This property was very disappointing. It's an Extended Stay hotel but is not set up for anything of the sort! There are no extended stay amenities except for a 2-burner stovetop. But there are NO pots, pans, dishes utensils, silverware or even a stopper for the kitchen sink!
It was not clean or well maintained. Many areas of the room, hallways and exterior were in disrepair. There were people smoking pot down the hall. There is no one at the front desk for customer service off hours. The front desk was locked with a security curtain most of the day.
We won't be back to this or any other Extended Stay property!

Partner

10/10

Exceptional

22 Oct 2023

Robin

The property was quiet and peaceful. However, my room smelled like a locker room.

Leisure

2/10

Poor

24 Sep 2023

Nick

I need a refund.

Worst hotel I’ve been to. First room they gave us had a huge black mold spot on the bathroom ceiling. They tried to give us another room but my girlfriend was having issues because of the mold. We asked for a refund and left with in an hour of being there. The guy at the front desk said I’ll get a refund but the systems were down and to call back in the morning. I did so and was told to contact hotels.com. Once I did the representative contacted the hotel and they denied my refund, saying they did not know I checked out early. I have audio recording of the conversation I had with the front desk the night I left. In which he states the systems were down AND I’ll have my refund. I also have pictures of the mold.

Partner

2/10

Poor

20 Sep 2023

Monica

Room was dirty and smelled musty, water stains all over the ceiling, carpet was stained, appliances rusty, no silverware or cookware, laundry facilities broken. Drug dealers in the parking lot day and night, front desk clerk rude and not helpful.... told me when I asked if I could switch rooms \"if you want a different room you should go stay at another hotel\". Stay far away from this place!!

Business Self

4/10

Poor

05 Sep 2023

Candice

Rip off

The room was not clean. Tge refrigerator was old and ruted on the inside. The cabinets were dirty and dusty. Floor was dirty, curtains had stains. The rooms next door and across the hall were loud. The police had been called on someone staying there.

Friends_and_family Family

4/10

Poor

11 Aug 2023

David

Management cycled the room key before the check-out time, did not replace the keys without complaining, and then knocked repeatedly on the door and insisted on coming in the room to “inspect fixtures,” although we had not reported any problems.

Business Partner

2/10

Poor

28 Jul 2023

Walt

Broken door. No TV remote. No toilet paper in the bathroom.

Leisure Self

4/10

Poor

23 Jul 2023

Erica

I agree with many of the other comments of the hotel being run down, dark hallways, dirty carpet. Rosalyn, a team member, was very nice and helpful.

Leisure Partner

2/10

Poor

28 Jun 2023

Devin

Filthy, disgusting, didn’t want to sit or touch anything in the room. Left after 1 minute.

Pet

10/10

Exceptional

19 Jun 2023

Rich

4 Fingers

Worked perfectly for the purpose of this trip - some questionable people lurking in the parking lot upon late night return to the hotel.

Partner

2/10

Poor

06 Jun 2023

James

Horrible experience

Went to check in to the hotel as soon as I walked in the lady said “we have no rooms” so I said I had a reservation again she said “I have no rooms I’ll cancel you’re reservation” so I drove 20 min to get there someone should have called me when they ran out of rooms. Also, she could have at least apologized

Partner

10/10

Exceptional

14 May 2023

Amanda

Love the quiet area. Police patrol routinely. Friendly staff knows me by name as my job requires every other weekend. Property has improved significantly and if you have insomnia like me it's a safe place to walk at odd hours.

Business Self

4/10

Poor

30 Mar 2023

Scott

Go elsewhere

Building smelled like marijuana all the time. Had previous peoples garbage still on floor. Room service never made a visit over 5 nights. Garbage over flowing, no new towels, tissues were gone when I arrived.

Self

10/10

Exceptional

18 Mar 2023

Alicia

The staff was very accommodating, as well as the rooms were very clean and for the price it was amazing especially not having to deal with people standing outside begging for money. We did make up too late I guess for breakfast or maybe they don’t have the grab and go breakfast anymore but I did not see that there but it was not a big deal because we weren’t planning on having breakfast there either way. It’s definitely worth the price with a nice staff and clean to facility

Leisure Family

4/10

Poor

10 Mar 2023

Staven

Don’t want to make it worst by adding pictures!

Worst in cleanliness..
Refrigerator had left over ice cream,
Microwave was dirty!!!
I don’t expect this if i am paying of it!
Yes room was not dusted, there was dust allover table, TV side table near bed.

Self

2/10

Poor

16 Jan 2023

Darryl

My reservation was not honored. I had to find another place to stay. Extended stay informed me that they didn’t have any rooms to rent even though I had a confirmation. They waisted my time. It was late when I got there so I slept in my vehicle that night and found a different place to stay the next day.

2/10

Poor

10 Jan 2023

Jackson

After a 3 hour and 3 minute drive, I arrived to the hotel. I wanted to check in, but I was unable to. I was standing for 30 minutes in the lobby. I tried calling the number listed on the front desk, but it went to the phone in the back where no one was. Someone else then came in to check in and they also had to wait. Someone finally came down to check me in. The staff person said, \"what do you need?\". I was too tired and irritated to argue. Upon entry to my room, I immediately smelled smoke and I put down a non-smoking room. Additionally, the door hinges had some cardboard on them, damages in the bathroom, and so much more. I do not recommend staying here unless you are desperate or are low on cash. Better off sleeping in your vehicle.

Leisure Self

6/10

Pleasant

10 Jan 2023

Sara

Not very many pillows

We only had 2 pillows for 2 people and in all the pictures it showed 3-4+. When we asked for more pillows they said they didnt have any.

Partner

8/10

Excellent

31 Dec 2022

Amy

Waited at front desk for 10 mins. Overall cleanliness was good, bed was comfy. Parking is ok but you have yo walk down long hallways so it doesn't matter where you.park

Self

6/10

Pleasant

24 Oct 2022

Verified traveler

Not so good:( A lot of work needs to be done here!

I was first given a key to someone elsewhere room. When I tried to enter the room after the 3rd attempt, a guy came out and said that was his room. I went back downstairs and was provided a different key. The rep did not change or correct my room key/number in the system so when I stepped out and came back the next day, my key didn’t work. The front desk had also checked someone else into my room but they hadn’t arrived yet. It was just chaos and unprofessional to say the least. The hallways smelled like smoke and I couldn’t stand it. The elevator was dirty, my bathroom barsoap was a reuse (they put the same soap back in the seal after someone else used it:(, pillows were too flat and very uncomfortable, I came as solo to get some work done and you could only use the internet for checking email and some browsing, everything else you have to pay extra! I’ve never had to pay extra for a hotel WiFi!; you could hear people shouting and taking from the rooms, dogs barking etc…but the overall room was clean (not sure it was disinfected, but I did before settling in).

Self

4/10

Poor

17 Oct 2022

Daniel

I was very disappointed by the place ,and I should have read the reviews before booking . Felt like the place was full of addicts. It also felt like Jeffery Dahmer slept in some of the rooms . The hallways smelt like cigarette, and the floors of the room had sand ,couldn’t walk barefooted . I’m never coming to this place again and I wouldn’t recommend anyone responsible to book this place.

Leisure Partner

6/10

Pleasant

11 Sep 2022

Sharice

There were roaches seen and had to move tip another room. The hotel smells funny

Friends_and_family Family

2/10

Poor

05 Sep 2022

Susan

Poor customer service and front desk clerk was uninterested in helping us find another hotel since they overbooked and didn't have a room for us even though we paid for a room.

Leisure Partner

2/10

Poor

04 Sep 2022

Michael

Horrible!! Didn’t have rooms ready and wasn’t able to stay there, yet they did charge my credit card. So now I’m on hold waiting to get my money back

Leisure Partner

2/10

Poor

04 Sep 2022

Brian

Overbooked without warning

I booked my room on a Tuesday (8/30/22) then that Saturday (9/3/22) I get to the hotel to check in, after driving for 3 hours, and the front desk worker tells me they got overbooked so they currently have no more rooms available, and that there is nothing they can do for me.

I’ve now had to cancel my weekend plans I had because I have no where else to stay, since every hotel in the Chicago area is completely booked, and I drive the 3 hours back home.

Self

2/10

Poor

03 Sep 2022

Michael

Overbooked Hotel

The hotel was overbooked and they didn’t have a room available for me or for many other people who also had reservations

Self

6/10

Pleasant

07 Aug 2022

GENESSIS

If youre looking for a last minute hotel

No ones really at the front desk when you walk in. Rooms didnt feel clean, was kind of stuffy. Beds are extremely uncomfortable

Partner

2/10

Poor

28 Jul 2022

Karensky

I was very upset that i had to drive to this Hotel and find out they had to cancel my booking because of an error on their part. Long story short did't have any extra money because i had to wait for a refund and slept in my truck.

Business Self

2/10

Poor

27 Jun 2022

Verified traveler

We booked our stay, received confirmation that we had a room reserved, called the hotel ahead of time to inform them we would be arriving after midnight and they told us that despite the fact that we had booked a room and had it guaranteed for us, we did not have a room because there was not a room available. We were forced to spend the night in our vehicle after previously being told that our room was guaranteed. This was awful practice by this location.

Partner

10/10

Exceptional

23 Jun 2022

RAJESH

Fast chek in

The young lady at the reception was courteous and professional. Completed the check in process within a couple of minutes with a smile.
She needs to be applauded.

Friends_and_family Family

2/10

Poor

23 May 2022

Aftab

i had made a reservation for 2 rooms via Expedia and my credit card was charged and I received a confirmatory email. Later, when I went to the hotel, the front desk told me that they didn't have any rooms and that my reservation was canceled. the hotel said that since Expedia is a 3rd party, the hotel was not responsible for overbooking. called Expedia kept transferring from one to the other and eventually was told there is no other hotel available that they can arrange. had to drive hours in the middle of the night with family and kids before I found a place to stay.

Business_and_leisure Family_with_children

8/10

Excellent

12 Mar 2022

Amanda

Fix door locks. Bring back tea n a sugar canister, don't be cheap. Ppl only eat the maple oatmeal. Throw the rest of that out! Love the front section of building. Please steam clean after guests who lived in rooms for long periods. My toilet kept breaking, no extra room available. Maids not cleaning tub pubic hair everywhere. Please check the tub, do your damn job. I tip if my room doesn't contain pubic hair.

Business_and_leisure Self

6/10

Pleasant

08 Sep 2021

Elonda

The beds made for a good sleep.

Leisure Family

6/10

Pleasant

01 Aug 2021

James

Naperville