Comfort Inn Suites North Aurora Naperville Il

8/10

Excellent

04 Aug 2026

William

Lydia at the front desk is amazingly kind and helpful
Breakfast buffet was good everyday. Made a waffle the first day; had to have one every breakfast.
Housekeeping does a good job.
The building is old but maintained. Everything works. But Upgrades are due.

6/10

Pleasant

04 Aug 2026

Erendida Marisol

All good

6/10

Pleasant

02 Aug 2026

Colin

The room was fine it was clean. There was hair in the pool and a light hanging out into the water. I am sure it was fine but did not look very good. Elevator smelled like weed. The parking lot had water about 8\" deep I know the rain is not there fault. The roof was leaking in the entry way. Needs some work done.

10/10

Exceptional

30 Jul 2026

Tammy

The hotel was very nice. Clean and comfortable. A little outdated in the room furniture and colors, but still very nice. The staff were super helpful and nice and the breakfast was delicious! Spent the afternoon with the family in the pool. Very nice!
Will definitely stay there again when we are in town.

6/10

Pleasant

29 Jul 2026

joseph

Quick check in. Room was clean. Issue was with water pressure. Specifically cold water pressure was very low. Only a dribble on the second floor.

4/10

Poor

28 Jul 2026

Javier

I had a bacterial problem in my bathroom (the shower head), and brought it up to the associate at the front desk, but was met with nothing. I shared that I had taken a photo of the conditions of the shower and wasn’t offered compensation or a partial refund. The associate sent me away with no reassurance that the problem would be resolved.

On the hotel’s website it’s said that breakfast ends at 10am. I arrived downstairs for breakfast at 9:15am, and the associate refused to let me have anything although there were food and drinks left over. I shared that on the website I saw that breakfast ends at 10am, say I saw it incorrectly, she wasn’t willing to let us have what was left either way.

8/10

Excellent

26 Jul 2026

Lauren

Hotel is convenient to highway, perfect for what we needed it for. Could use some updates and maintenance, but it does the job. Beds were super comfortable. Would stay again.

2/10

Poor

26 Jul 2026

Christine

The toilet was broken, the air conditioning was not working (it was 98 degrees that day), the floor tiles were loose. I was traveling with my 90 year old mother. It was an absolute nightmare. I asked to switch rooms. Told place was full. We had to stay. I looked up a YouTube video and fixed the toilet. The eggs were powdered. The place is disgusting! Asked for a refund. Told since I booked through Expedia I had to work with them. Fun times

10/10

Exceptional

19 Jul 2026

Shanda

The front desk staff were AMAZING. The retired Army Master Sargent at the desk was THE ABSOLUTE BEST. Above and beyond service .. our stay was stellar because she made it so.
Thank you for your service and the folded basketball uniform!

Family_with_children

10/10

Exceptional

18 Jul 2026

Lori

Great hotel clean rooms.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Laura

We had a great stay here. The rooms were clean and comfortable, the breakfast was great, and the staff were super friendly. A great place to spend a night while on the road!

Family_with_children

10/10

Exceptional

11 Jul 2026

Ginger

Front desk staff was helpful and accommodating! Clean and comfortable rooms. Hotel was also very conveniently located

Family

6/10

Pleasant

10 Jul 2026

Louisito

Hotel is a bit underwhelming. Elevator floor was chipping out. It smelled like smoke on the hallways. Mold on the bathroom caulking. No where to put your clothes and towel in the bathroom because the shelves were taken out. Only a hook on the door. The only thing my family enjoyed was their free breakfast.

Family_with_children

10/10

Exceptional

29 Jun 2026

Jacque

Very clean and comfortable room!

Self

6/10

Pleasant

28 Jun 2026

Allison

Room was pretty clean, a little alarmed by seeing stains on our window curtains and my friend had a burn hole in one of her sheets. At our last night there, there were groups of people talking on our floor’s hallway around midnight to 1 AM. While that’s not the facilities fault—just know it is a generally busy and loud place on the weekend. Something else of note: the pool is directly in the lobby, everyone walking in the front door of the hotel would be able to see anyone in the pool. Parking was good. Breakfast was as good as getting fast food breakfast, nothing crazy. Staff was very nice and polite!

Friends

2/10

Poor

23 Jun 2026

Xiaomeng

The photos are just “shopping”. Everything’s old. The refrigerator in the room is making noises all the night.

Family_with_children

4/10

Poor

23 Jun 2026

Amber

Hotel itself was not great, but the staff did their absolute best to accommodate us.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Cheronda

I didn’t like the smell of the room and the bleach was to strong on the bedding

Family_with_children

6/10

Pleasant

16 Jun 2026

Rachel

The one positive for us was the breakfast was decent and had a good variety. That being said, the pool was freezing and unusable, as well as the main doors to the pool wouldn’t unlock, you had to use a side door. They also had no guest laundry facilities.

Family_with_children

2/10

Poor

16 Jun 2026

Michael

The room stunk and really old. They also had people sleeping in there car in the parking lot. Would never stay there again.

8/10

Excellent

15 Jun 2026

Linda

Room was clean, staff helpful and breakfast very good.

Partner

6/10

Pleasant

14 Jun 2026

Matthew

Room felt damp after heavy rain. TV picture quality was awful

4/10

Poor

06 Jun 2026

dale

We found bed bugs in our bed! They moved us to another room but we still felt uncomfortable staying there and left early. We were told they have a bug exterminator come once a month, but I have my doubts. When it comes to maintenance, I think they are just cheap. The door in the bathroom was replaced, and it was easy to tell it was not done be a professional. They seem understaffed and trying to get by on the cheap.
But the bed bugs were the real reason we would never stay there again and we question whether we would stay at any comfort inn.

Family_with_children

10/10

Exceptional

05 Jun 2026

Chris

clean room and breakfast was good

8/10

Excellent

04 Jun 2026

Kevin

Room was clean, breakfast was basic but good. Would recommend.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Chris

Great place

8/10

Excellent

01 Jun 2026

Madhusudana

Breakfast

Family_with_children

8/10

Excellent

31 May 2026

Summer

Clean comfortable room. Good room layout.

Family_with_children

10/10

Exceptional

29 May 2026

Thomas

Breakfast was a little generic but hot and freah. Staff at front desk was superb!!!! Very friendly and welcoming.
Not sure why the hotel was partially full over Memorial Day weekend but I highly recommend.

Self

10/10

Exceptional

26 May 2026

Goza

Standard hotel visit. Decent breakfast options. Quiet with a comofetable bed and couch. I had a suite and it was well priced.

The part that stuck out to me the most was the kindness and compassion of the woman who met me at the front desk. I can't remember her name, but she was from Aruba. She stood out as one of the most hospitable people I've encountered in my travels. And I travel a lot.

Self

10/10

Exceptional

25 May 2026

David

I had a pleasant experience during my stay quiet and peaceful, nice breakfast.
I would recommend

Self

10/10

Exceptional

25 May 2026

Sandra

decent room with basic amenities and basic needs.

Family

6/10

Pleasant

22 May 2026

Nicholas

Room had a bit of a weird smell to it, first floor room hallway was extremely loud, other than that a decent stay

Self

2/10

Poor

18 May 2026

Steven

We recently stayed at the Comfort Inn & Suites in North Aurora, IL, and unfortunately it was a very disappointing experience.

When we first arrived, the room had a strong foul odor, but we decided to just deal with it and move on. Later that night around 10 PM, we discovered dog poop in the room. At that point, the staff did move us to another room, but the replacement room only had a single king bed instead of the two-bed room we originally booked for my wife, daughter, and me.

We had to use the pull-out couch for sleeping arrangements, and then had to make another trip to request sheets for it. We were also told there were no extra pillows available, so we actually had to go back to the original room, the one with the dog poop, to get pillows ourselves.

While I appreciate that the staff at least switched our room, the overall experience was unacceptable, especially for a family stay. Given everything that happened, some kind of refund or compensation would have been appropriate.

Family_with_children

6/10

Pleasant

13 May 2026

Erendira

👍

Family_with_children

10/10

Exceptional

05 May 2026

Arturo

It was excellent everything

10/10

Exceptional

04 May 2026

Tisha

Very nice

10/10

Exceptional

04 May 2026

Ana

Everything was perfect.

4/10

Poor

30 Apr 2026

David

At checkout, I asked for a receipt. The clerk said he could not print right now. I asked that he email it and he agreed. It has been 8 hours and 4 phone calls and still cannot get a copy of my receipt.

Self

6/10

Pleasant

27 Apr 2026

Rachel

H

Self

6/10

Pleasant

26 Apr 2026

Steph

Bathroom had what looked like ink spattered on the walls and back of door. Breakfast was decent. Parking was good.

Partner

8/10

Excellent

14 Apr 2026

John

Everything was great

Partner

10/10

Exceptional

12 Apr 2026

Sonia

Great breakfast choices. Staff friendly and attentive. Parking felt safe and spot always available.

Thank you.

Family

10/10

Exceptional

02 Apr 2026

Marshall

Clean staff friendly

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Angel

Excellent.

Family_with_children

8/10

Excellent

23 Mar 2026

Brian

Na

10/10

Exceptional

22 Mar 2026

Latonya

Clean room, friendly staff and pleasant breakfast

10/10

Exceptional

16 Mar 2026

Alayna

clean

Partner

10/10

Exceptional

15 Mar 2026

Amarisse

Helpful staff and clean room

6/10

Pleasant

12 Mar 2026

Michael

Staff was incredibly friendly and helpful. Sadly, the hotel is in a very old condition. My room had a sofa that looked like it was twenty years old. Lots of stains and the shower was so so. For the price it wasn’t bad but I won’t be staying here again.

Self

6/10

Pleasant

02 Mar 2026

Ron

Kitchen Noé equipped for coocking.

Partner

8/10

Excellent

01 Mar 2026

John

Wonderful

Partner

4/10

Poor

20 Feb 2026

Joshua

We recently booked a 3-night stay but ended up leaving after the first night.

First, I want to say the employees were very friendly and kind. This review is not a reflection of the staff, who were professional and courteous during our stay.

Unfortunately, our experience wasn’t great overall. We had reserved a king room, but when we arrived, we were told there were no pet-friendly king rooms available because we were traveling with our dog. We were placed in a double king room instead. While that wasn’t a huge issue, it was a bit frustrating since we had specifically booked a king.

The bigger concerns were with the room itself. The walls are extremely thin. We could clearly hear full conversations through the walls, and the door has noticeable gaps around it, making hallway noise very loud and constant. It made it difficult to relax or sleep.

Additionally, the room had a noticeable odor that smelled like a mix of mold and strong cleaner. At times, the smell of marijuana also drifted into our room.

Because of these issues, we decided to check out early and book elsewhere. I truly appreciate the friendliness of the staff, but based on our experience, we couldn’t complete our stay.

10/10

Exceptional

17 Feb 2026

Angelina

Loved it! Easy check in and check out! Great breakfast and a nice pool!

Partner

2/10

Poor

16 Feb 2026

Yoena

I had a very uncomfortable stay at this hotel. Shortly after sleeping in the room, I developed many tiny red itchy bumps all over my body. I’ve never had this issue before traveling, which makes me very concerned about the cleanliness of the bedding and room.

The room did not feel properly cleaned, and after this experience I regret staying here. Whether it was bed bugs, mites, or unwashed sheets, no guest should leave a hotel with skin irritation and itching.

I would not recommend this hotel and suggest management seriously improve their cleaning and sanitation.

Business Self

8/10

Excellent

11 Feb 2026

Libby

Everything was clean. Breakfast was good.
Only issue was that the fire alarm went off at 5am and there was no direction or information that all was clear. We stayed 3 nights and other two were fine.

Partner

10/10

Exceptional

06 Feb 2026

RAUL

The room were very and the beds were very comfortable and breakfast was delicious prepared with love 💓 the ladies downstairs put a lot of care in that breakfast

8/10

Excellent

20 Jan 2026

deshaunte

Breakfast was good

6/10

Pleasant

18 Jan 2026

Levita

The house keeping staff did not clean my room. I had to ask for towels and a broom.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Alma

Clean and quiet

Business_and_leisure Partner

10/10

Exceptional

18 Jan 2026

Amy

Excellent! Welcoming and accommodating customer service present at all hours. The room, gym, and pool were spotless. Many daily breakfast options and variety offered throughout my 4 night stay. I will be back!

Self

10/10

Exceptional

14 Jan 2026

Deena

Beds were comfortable heat works extremely well clean room

Partner

10/10

Exceptional

04 Jan 2026

Susan

Room was great; check-in was efficient w pleasant staff; good bfast; wonderful staff in dining room and at check-out.

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Natasha

Everything was fine. It’s tradition to go to a local hotel with a pool for my son’s birthday. Any other hotel has never had a problem wit us having a small gathering to celebrate but this hotel did. Very disappointing for all the children.

Friends_and_family Family

2/10

Poor

31 Dec 2025

adrian

On a cold winter night, after hours of travel, I entered this hotel to check in for vacation.(though its really an upscale motel). The hostess who greeted me was very courteous and assured me that this would be an excellent stay which i believed despite the warning signs.
I settled in and was met with a pitch black room with only dim lighting and scant amenities. I figured i could deal with this and began unpacking. It was only when i finished that i inspected the bed and found red stains on the sheets and brown stains on the mattresses(i checked the sofa bed too)
I can excuse the antiquated decor and dim lighting but the unsanitary condition is where i draw the line. I packed up and headed to the front desk where another host greeted me. I asked for a refund or at least another room and he accepted this showing me other rooms with similar conditions. I explained that i cannot accept these rooms due to these conditions and would need a refund. He said that will be fine and it would take 5 business days which is standard. I packed up my luggage but forgot my sweater in the closet of my original room. The host was nowhere to be seen. I waited until he returned and finally grabbed my coat, leaving unsatisfied but not vengeful.
Before leaving, I explained to the host that i found no ill will but the conditions did not reflect what i paid for nor could i stay with the unsanitary conditions. It wasnt until a week later that i found the host never issued a refund.

8/10

Excellent

30 Dec 2025

Burkit

Everything is good

10/10

Exceptional

29 Dec 2025

Christina

Everything was great

6/10

Pleasant

27 Dec 2025

Sam

priced was different from website

10/10

Exceptional

24 Dec 2025

Ever Javier

This is a nice place to stay , the staff all ways on service, breakfast was hot and delicious everything was nice my son and I we love to be in the pool ..

Business_and_leisure Family_with_children

10/10

Exceptional

23 Dec 2025

Jennifer

We stayed two nights at the Comfort Inn in North Aurora. The hotel was spotless, check-in and check-out was friendly and seamless. The room was quiet and comfortable. Would definitely stay here again!

8/10

Excellent

22 Dec 2025

Robert

I would say everything ☺️,was great

Business_and_leisure Self

10/10

Exceptional

14 Dec 2025

Becky

The breakfast menu was more varied than we originally thought for a continental breakfast. The staff was friendly and the location close to the interstate and restaurants.

Partner

6/10

Pleasant

11 Dec 2025

David

Carpet in the room needed to be vacuumed. Paint colors and glossy finish were sickening. Bed linens and towels were fresh and clean. Waaaaaay too much salt was spread outside on the property.

Business Self

4/10

Poor

09 Dec 2025

Ronee

There was a roach crawling on my shower curtain while I was taking a shower. Unfortunately there wasn’t another king suite available to switch to so was an uncomfortable feeling all night. And they hold an additional $150 deposit even though the website says there won’t be any additional charges.

10/10

Exceptional

07 Dec 2025

Michael

Breakfast was a good selection of waffles, eggs, sausages one day and bacon the next, different types of yogurts, fruit, toast and bagels and juices

Partner

8/10

Excellent

06 Dec 2025

Sandra

Friendly and helpful staff

Leisure Family

10/10

Exceptional

04 Dec 2025

Linda

Staff nice. The lady who checked me out was amazing - so kind!!! Good food. Clean rooms.

4/10

Poor

30 Nov 2025

Joseph

Bad area

Leisure Family_with_children

10/10

Exceptional

27 Nov 2025

Satish

Front desk staff is so helpful

10/10

Exceptional

25 Nov 2025

Jenna

Great place to stay

Leisure Family

2/10

Poor

17 Nov 2025

Alton

The room wasn't very clean. I never got housekeeping the entire 7 day stay. The microwave was dirty. The shower head was disgusting. The top didn't hold water. Bugs in the room including spiders, a roach, and the last day of bed bug. I was accused of planting the bed bug and denied a discount or the ability to extend my stay and a new clean room. The pool is so tiny it looks like a kiddie pool in your backyard and the gym is like a closet with three pieces of equipment. And one of the hallways wreaked of cat urine. Also wanted the side doors never locked so the security was lacking as well.

Self

8/10

Excellent

16 Nov 2025

Ron

Clean friendly staff nice breakfast!

Partner

4/10

Poor

15 Nov 2025

Rhiannon

The room had 2 roaches….

8/10

Excellent

14 Nov 2025

Amanda

Friendly staff. Clean Hotel overall

Partner

10/10

Exceptional

10 Nov 2025

Lisa

Clean

Leisure Friends

2/10

Poor

09 Nov 2025

Megan

BED BUGS. DO NOT STAY HERE.
This hotel has bed bugs, we are covered in bites and had to leave in the middle of the night in order to spend 4.5 hours washing and exterminating everything ourselves before having to pay even more money on a new hotel to protect ourselves.

Leisure Partner

8/10

Excellent

08 Nov 2025

Enelsy

I was a good hotel

Business_and_leisure Family

10/10

Exceptional

07 Nov 2025

Marilyn

In town for a funeral. The staff was friendly and the breakfast was good for a quick meal before heading out.

Friends_and_family Family

4/10

Poor

07 Nov 2025

Alan

Yes

Partner

8/10

Excellent

06 Nov 2025

Philip

Clean room, nice staff.

Leisure Partner

10/10

Exceptional

05 Nov 2025

Sharron

Large, clean room. Great breakfast, so many options. Comfortable and quiet.

Leisure Pet

6/10

Pleasant

26 Oct 2025

Rocio

Elevator from our floor was broken. Our hotel room wasn’t the cleanest and had a weird smell.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Richard

Clean room, helpful staff, great parking

Partner

10/10

Exceptional

22 Oct 2025

Curtis

Convenient location

8/10

Excellent

15 Oct 2025

William

The property served my purpose just fine with no significant issues.

Business Self

8/10

Excellent

14 Oct 2025

Donna

Good stay. Being close to expressway I was a bit concerned it may be noisy, but not at all. Clean room and property. All we wanted for our stay. Definitely recommend and will be back in December.

10/10

Exceptional

11 Oct 2025

Mark

The rooms need a serious makeover.

Business

6/10

Pleasant

09 Oct 2025

Julie

Older building with all the problems that come with that. Toliet cycled water CONSTANTLY, walls were thin enough to hear the conversations in the room next door and there was a BAD mildew smell by the time I left after a week.

Leisure Self

8/10

Excellent

07 Oct 2025

Ellen

clean and well staffed. Food good. Outside door lock on door near our room was broken and not feeling very secure. Kids and families on second floor above us were noisy until well after midnight running across the floor. Guests entering after midnight very loud and waking us and our dog up.. too much money in our opinion for weekend rates.

6/10

Pleasant

05 Oct 2025

Dave Carol

Wouldn't go back. Sorry.

The staff was nice and friendly, but the hotel seemed smelly and dirty. The shower had a little bit of mold in it, and the halls & room were musty and smelly. The rug seemed dirty and the bottom of our socks gave evidence to that. The breakfast was cereal, Swiss Miss envelopes of hot chocolate, and envelopes of oatmeal. We come up into the area often to visit relatives, and I don't believe we'll be going back to this hotel.....despite the fact that the staff was friendly.

Partner