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Breakfast For Two Guests
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Courtyard Chicago St. Charles
Chicago - IL · United States
700 Courtyard DriveView location
8.6/10Excellent594 Reviews
Cleanliness8.8/10 8.8
Service9.0/10 9.0
Comfort9.0/10 9.0
Condition8.6/10 8.6
Location9.0/10 9.0
Neighborhood8.8/10 8.8
Quality9.4/10 9.4
Value6.4/10 6.4
Amenities8.0/10 8.0
See all ratings- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Courtyard Chicago St. Charles
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Satisfy your appetite with American cuisine at The Bistro, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Full breakfasts are available daily from 6:30 AM to 9:30 AM for a fee. Featured amenities include a business center, express check-in, and express check-out.
Event facilities at this hotel consist of conference space and 2 meeting rooms. Free self parking is available onsite. Make yourself at home in one of the 121 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.
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When you stay at Courtyard Chicago St. Charles in St. Charles, you'll be in the business district, within a 5-minute drive of Charlestowne Mall and Dellora A. Norris Cultural Arts Center.
This hotel is 1.6 mi (2.7 km) from Dupage Expo Center and 1.9 mi (3.1 km) from St. Charles Heritage Center and Camp Kane. Stay in one of 121 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.
Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls. Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and 2 meeting rooms.
Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Important information
-
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- A car is not required for transportation to and from this property.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
-
Minimal age
21
-
Optional fees
- Fee for full breakfast: approximately USD 4.95 to 11.95 per person
- Pet fee: USD 75 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Charlestowne Mall
1 km / 0.6 mi
Dellora A. Norris Cultural Arts Center
1.4 km / 0.9 mi
Dupage Expo Center
2.8 km / 1.7 mi
St. Charles Heritage Center and Camp Kane
3.2 km / 2 mi
Arcada Theater
3.3 km / 2.1 mi
Pottawatomie Park
3.3 km / 2.1 mi
Steel Beam Theater
3.5 km / 2.2 mi
American Science & Surplus Store
5.5 km / 3.4 mi
Lamplight Equestrian Center
6 km / 3.7 mi
Island Park
6.2 km / 3.8 mi
Kane County Fairgrounds
6.8 km / 4.2 mi
Geneva History Center
7 km / 4.4 mi
Prairie Landing
7.5 km / 4.6 mi
Geneva Commons
7.6 km / 4.7 mi
Kane County Courthouse
7.8 km / 4.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 121
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wired Internet
- Wi-fi
- Car hireExtra charge
- Valet parking
- Room service
Show 30 more facilities & services
- Laundry service
- Babysitting service
- Bellboy serviceExtra charge
- Fireplace
- Hotel safe
- Currency exchange facilities
- Lift access
- ShopExtra charge
- Garden
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Café
- Bar
- Restaurant
- Poolside snack barExtra charge
- Conference room
- Meeting room: 2
- Business centre
- Indoor freshwater pool
- Outdoor freshwater pool
- TV lounge
- Hot tubExtra charge
- Hairdressing salonExtra charge
- Spa centreExtra charge
- Breakfast
- Non-smoking establishment
- Fitness
- GolfExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Chicago St. Charles
QUADRUPLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Chicago St. Charles
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 32 m²DBL.KG
Room overview
Smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Ironing set
- Tea and coffee making facilities
- Fridge
- TV
- Direct dial telephone
- Toiletries
- Desk
- Cable TV
- Hairdryer
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Chicago St. Charles
DOUBLE KING SIZE BED
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
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Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Ironing set
- Tea and coffee making facilities
- Fridge
- TV
- Direct dial telephone
- Toiletries
- Desk
- Cable TV
- Hairdryer
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 Bedroom • 35 m²SUI.B1-KG
Room overview
Smoking room- Room size
- 35 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Toiletries
- Cable TV
- Wi-fi
- Ironing set
- Tea and coffee making facilities
- Fridge
- TV
- Direct dial telephone
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Chicago St. Charles
SUITE KING BED ONE BEDROOM
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 35 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-KG
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Toiletries
- Cable TV
- Wi-fi
- Ironing set
- Tea and coffee making facilities
- Fridge
- TV
- Direct dial telephone
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Chicago St. Charles
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE WITH VIEWSQUADRUPLE • WITH VIEWSQUA.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Chicago St. Charles
QUADRUPLE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Chicago St. Charles
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Chicago St. Charles
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE TWO QUEEN BEDS WITH VIEWSQUADRUPLE • TWO QUEEN BEDS WITH VIEWS • 1 Bedroom • 32 m²QUA.2Q-WV
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Chicago St. Charles
QUADRUPLE TWO QUEEN BEDS WITH VIEWS
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q-WV
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Chicago St. Charles
DOUBLE Accessible-Two Queen Beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Chicago St. Charles
QUADRUPLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Chicago St. Charles
DOUBLE GUEST ROOM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GR-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Courtyard Chicago St. Charles
100
reviews shown
Joseph
Staff was very nice and helpful,
Mallory
Our room did not smell good. Maybe it used to be a smoking room. I don’t feel like the value for what we paid was worth it at all. Would not stay here again.
Mary
Na
BOGDAN
Room we received had ceiling leak and moldy smell. Bed was awfully uncomfortable and bathroom shower was dirty. Curtains were torn and dirty. Very disappointed and would not ever stay here again.
Laura
Very clean, quiet hotel. It’s a bit out of the way but has wonderful views and a nice outside space for relaxing. I especially enjoyed the patio and the view it offered.
Randi
I feel like this place was built out of cardboard. Request a top floor room if you want to get any kind of sleep. We could hear every single step taken by the guest staying in the room above us. The room could have been cleaner. With that said, the staff was very nice.
Amanda
Nice location. Bath area needs updates. Side table next to the couch was flaking and rust all over. Was a hair in the tub. Someone’s Bobbi pins on the floor.
Tom
Clean room …nice staff…great babe and restaurant….only complaint is they charge for parking in the parking lot ? And for internet..even as a Marriott member?
Cynthia
The only observation is the bathroom was very dated. But staff and backyard were wonderful
Keni
Nice balcony clean room outdated bathroom but overall good experience
Timothy
Clean facility and nice rooms. The beds were comfortable.
Vesna
Everything was excellent.
Diane
I would have liked a larger swimming pool
Leroy
The staff were very helpful and the location was good.
Kimberly
Jennifer, at check in, was so friendly. The room was clean. The pool was warm and clean. It was a good location. The bed was comfortable. The water got hot fast.
Lisa
Clean rooms and bathrooms! I felt genuinely welcomed by all staff! I loved their bistro breakfast! Very worth that add on! Plenty of spaces to rest and chat too in the lobby with lots of outlets! Plus near many amenities too.
Daniel
N/a
Ellie
This is a filthy vile hotel with cracked tiles, filthy room, strange clientele. Very deceptive from reviews. Never ever will stay there again and would never recommend it. It should be shut down!!! Not worth a penny.
Andrew
Front desk lady was very pleasant and helpful, room was clean and cozy
Brittany
Everything was excellent
John
Everything was as advertised. I didn’t bother with breakfast. It isn’t free
Louis
very clean and very cozu
Josh
Good location
Kenneth
3 night stay. Under staffed. No happy our as it was closed friday and Saturday. Bed was so uncomfortable. I think it was broken. Need to update mattresses. The bright spot was the girl at the starbucks counter was so friendly and welcoming. We visited from NY on business 3/19 to 3/22 2026
Brian
Staff was extremely helpful and wonderful to talk to. The rooms were great and noise level was minimal with a full house. Great stay
john
Easy check in great location. Rooms a little dated
Denise
Nice
Keisha
Friendly staff members and customer service representatives.
Marc
It's not the hotel I'm upset with it's Expedia trying to get a refund for this day because the hotel refunded my money but I can't get it back from you what do I do
Phongsanh
Clean room and friendly staff
Denise
Yes great service
Anthony
The place was amazing overall! Nice and clean establishment, very nice lounge and dining area. Cookies in between meals! Will definitely be back for a longer visit next time!
Tammy
Check in was fast. Room was very clean and spacious, had a beautiful balcony, was very close to the theatre we were going to. Had a beautiful lobby area. Fireplace with couches, tables with chairs. The Bistro was excellent for breakfast. Everything was very fresh. The staff were extremely nice. I would say the only downer was the pool was small but very clean. I would definitely stay here again. Very affordable also. Thank you it was wonderful.
Josef
Staff were exceptional
Catherine
Very nice… Wish they had a hot tub with the pool
Dale
Staff and Room was excellent
Murat
Staff was great, room was very good but bathroom needs tlc.
Lisette
check in was awesome! love being a marriott member!
Antaeus
Staff was very friendly & helpful. I really enjoyed my stay!
Venesha k
Every member of the staff i encountered was great and helpful. For that i would give 5 stars. However from the hotel to the rooms, left a lot to be desired. First walked into the lobby, the carpet smelled dirty, with the smell extending up to the hallway of the floor i stayed. The first room i stayed in for a few hours until the door locked stopped working a few hours after check in. They tried to resolve the issue however it happened again and they changed my room. Second room the toilet stopped working for a few hours, It stopped flushing . At that point i chose not to complain as i would be out doing business that day and was scheduled to check out the next day. The sheets were uncomfortable as i itched horribly whenever they came in contact with my bare skin. There were stains on the furniture, on the walls, in the paintings on the wall. Lime scale in the bathroom, shower curtain ripped. The list could go on without end. I would never go back ever but worse i now have to make sure i read Expedia reviews versus looking at the scores. It received and 8.8 definitely not for the accommodations but more likely for the staff.
Ryan
The staff was fine. The room smelled, shower and tile had rust stains, the water wasn’t very hot in shower. The walls in bathroom had stains on wall paper. Front desk offer switching rooms too tired to even want to switch. The fridg in room didn’t work and they didn’t even have a microwave in room.
ALI
Paper thin walls. No sound proofing between floors. I can hear everything from above room. Floors squeak. Rusty tub and sink. Hvac was okay. Gym was okay. Breakfast is extra.
Dale
Everything was good, except I was charged $20 on my credit card for nothing.
andy
The room was clean and the bed was comfortable. It would have been nice to have a microwave in the room. There was coffee but to say that they made some food was a joke. No one was behind the counter of what was the “restaurant area” and it was dark. Other than that they had a small pantry area to buy food but nothing in your room to warm it.
Phillip
Had to change room 3 times. They had us in a handicapped room the first time, the room smelled of smoke the second time but the third time was a charm.
Christopher
Clean room. Courteous staff. Breakfast burrito was amazing.
Denise
All the above thank you
Jennifer
Two thumbs up for a very quiet hotel stay with good (Starbucks) coffee available in the lobby in the morning. Staff was friendly and helpful. A tiny, indoor pool is perfect for smaller kids. Like a lot of hotels, this one is suffering from a lack of staff so the on-site bar and restaurant were closed during my stay. If that is important to you, call ahead to see if they will be open during your stay.
Paul
Bathroom door did not close, door or frame warped. Door frame heavily rusted. Grill for exhaust fan hanging down from ceiling. Entire shower/bathtub area in need of renovation. Beds too hard.
Add N/A to your questions.
Add N/A to your questions.
Andrew
Service was awesome, front desk staff was super friendly
Laura
The front staff was very friendly and helpful. I was Very disappointed that bar and restaurant was not open over the weekend.
Marly
Good location. Freindly staff. Their elevator was pretty slow but we were on the 2nd floor so it wasnt too much of a hastle to take it. The room was clean for the most part (some minor stains on the couch). the Water took a minute or two to heat up and bathroom felt a little outdated but the bed was very comfy. AC worked well. A pleasant place for my 1 night stay!
Azucena
Everything was excellent
Debra L
The hotel was very clean and quiet and the front desk staff were very nice and helpful.
Brian
Bathroom shower was a little dirty. Window needed to be cleaned better on the outside. Fitness Center had a broken TV and the remote control was on the floor with the batteries out of it. Looked like some ceiling tile broke and there was white pieces on the fitness center floor. Ice machine was not working on the third floor.
Rita
Very clean. All the staff were friendly and very helpful. Great location.
Joanne
Great!
Carol
I had ants in my room.
Justine
I didn’t like the fact that the bathroom was not clean and especially the water was not going down at all.
I was very disappointed
I was very disappointed
Llewellyn
It was a very good stay.
Deborah
There were several bugs found in the room (bedroom and bathroom). Bathroom was very old— faucet was bent and water drained extremely slowly. By the time I was done showering the water was way above my ankle. And a one night stay was over $300!
Shelley
We stay here often when we come to shop and enjoy the area.
brian
Convenience
Claudia
Good place
Enrique
Clean and nice room. Staff was very friendly.
Verified traveler
Property is a little dated. Found the bathroom and sink area weren’t super clean when we arrived and just overall age and wear and tear in bathroom. Also had some issues with ants in the room even though we had no food in there.
Staff were friendly. Bed was comfortable. Would stay again but definitely in need of improvement.
Staff were friendly. Bed was comfortable. Would stay again but definitely in need of improvement.
Jade
They tried to charge me $75 for a sheet because I started my period , they did refund it but it was embarrassing how it was handled and that I even had to explain , complain and write to corporate to get this refund
Keisha
Close proximity to shopping and restaurants.
Ronald
Very convenient location. Facility was clean. Staff was professional.
Towels were old, hard and sandpaper rough.
Towels were old, hard and sandpaper rough.
Vivek
The building is old but clean. The room was a decent size and quiet.
Darren
Clean
John
Eveerything was fine.
Dale
Happy with location and service
Tehra
Love this place! Great lobby and fireplace! Bar and dining are good.
Daniel
Good job
Except for tv that didnt work, everything was better than others. And im still going to give you high remarks
Michael
Great room
Larry
Convenient to the downty.
NAVJIT
Everything was good
Joy
For that price, would like to have a free breakfast!
Kelly
Excellent check-in service and instruction. Room was clean and comfortable. It's a little worn, the bathtub could stand a refinishing, and the seal around my door into the hall was such that I could see into the hall. But very comfortable, convenient, and I would stay here again.
Matthew
Very out dated. Rehab is needed here. Musty smells fixtures in disrepair and need updated tub was rusty and bed was stiff and springs made noises. Barking dogs in halls and kids running in the hallway
Dale
A bit expensive but good
Barbara
Clean and friendly- could use an update.
Stay was fine. Friendly and Clean.
Mattress was not very comfortable.
Small suggestion: they could easily add shelves - in shower room and under the sink to be more helpful. No place to set clothes or toiletries when showering because toilet and tub are separate from sink. There is plenty of space in the shower room corner for a stool or a shelf.
Mattress was not very comfortable.
Small suggestion: they could easily add shelves - in shower room and under the sink to be more helpful. No place to set clothes or toiletries when showering because toilet and tub are separate from sink. There is plenty of space in the shower room corner for a stool or a shelf.
Robin
Good hotel - some rooms a little noisy.
Nice Hotel in a good location. The room that we had was next to a generator that pushed out a high level of noise. Other than that it was a good stay. The food was good and the staff friendly and helpful.
Xeng
The property was in a great location, close to shopping and dining. The staff was incredibly pleasant and friendly. The rooms were a little outdated, and there were some imperfections in my bathroom, such as a cracked shower and tiles. Other than that, it was a good stay for my first time in St. Charles.
Juliet
Amazing
I had an amazing stay thanks to the wonderful staff!
Verified traveler
Excellent property and staff, the only thing that held back a 5 star rating was the very high pet fee. Would recommend this hotel with that exception.
Zoltan
Great place!
Henry
My card was charged twice and due to the conscience, Becca made it up and I am happy how she dealt with the matter despite my card took 2 weeks to refund the charge.
Big shout out!
Big shout out!
Steve
The convenience location
Katelyn
This was the best experience I have ever had at a Courtyard Marriot. My friends and I just stayed here for one night as we passed through on a road trip. Paula at the front desk was such a gem! She made us feel so welcome. She gave us water and offered suggestions of things to do and see. She walked us to the courtyard in the back and just showed true hospitality. The rooms were nice, the lobby was clean, and the location in St. Charles was great, but Paula is really what made the stay stand out. Thank you so much!
Kathleen
The staff was wonderful. Not only did they check you in, they followed up with you to make sure everything was going well. I have never seen such great customer service for a one-night stay.
Doyle
It was nice
Leonard
Nice property
Nancy
It would have been nice to have a small bar where you could unwind at the end of the day. I have stayed at many Courtyards with a bar.
Susan
Perfect!
Great location! Plenty of walking available if you like. Lots of shopping and restaurants nearby. Near main roads but very quiet and safe area. Staff was extremely accommodating with making sure we had a handicapped accessible room. Very pleased with the room, staff, location. Full breakfast every morning is included. I will most definitely stay here again
Lisa
Bed bugs and poor customer service
I was here one night for business.
I was put in a handicapped adjoining room which I was not happy about but I did not say anything. I wanted to switch rooms but I was tired.
The next day I discovered bed bug bites on my leg. I have had bed bugs before and knew exactly what they were. Without a doubt I got them in that room.
I called the hotel and they said they would tell the manager. I called three times that day and got no real answers. Finally spoke to someone in charge and they said they’d look into the matter and call me the next day. I never got a call the next day and finally called myself. I spoke to a very unsympathetic manager. He said they examining the room and found no evidence. Essentially my word against theirs.
I understand bed bugs can happen anywhere. But to not even receive an “I’m sorry” is unacceptable. I am now worried I brought them into my home.
I was put in a handicapped adjoining room which I was not happy about but I did not say anything. I wanted to switch rooms but I was tired.
The next day I discovered bed bug bites on my leg. I have had bed bugs before and knew exactly what they were. Without a doubt I got them in that room.
I called the hotel and they said they would tell the manager. I called three times that day and got no real answers. Finally spoke to someone in charge and they said they’d look into the matter and call me the next day. I never got a call the next day and finally called myself. I spoke to a very unsympathetic manager. He said they examining the room and found no evidence. Essentially my word against theirs.
I understand bed bugs can happen anywhere. But to not even receive an “I’m sorry” is unacceptable. I am now worried I brought them into my home.
Margie
Clean and quiet. Would definitely stay again.
Kha
Bed was uncomfortable. Poorly done repairs. Booked for a business trip for 2 nights. Stayed only one.
James
Convenient, best staff, bar, bar food And breakfast.
Love the carpet in hallways. Our room was great but time for carpet change. I’m sure it’s on the list.
We will be returning in May!😀
Love the carpet in hallways. Our room was great but time for carpet change. I’m sure it’s on the list.
We will be returning in May!😀
Location & surroundings
Courtyard Chicago St. Charles
700 Courtyard Drive, Saint Charles, United States
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Courtyard Chicago St. Charles
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