Name: Woodspring Suites Elgin Chicago
Address: 2225 Point Boulevard, Elgin, 60123, US

2/10

Poor

03 Jul 2026

Eric

Another guest entered our room. After returning to the hotel our keycard did not work.

Partner

4/10

Poor

28 Jun 2026

Michele

Arrived and did not have towels, had to wait for laundry to be completed. Bed was essentially a cot with a beat up chair in the corner. Visible dust buildup on tops of walls. Saw many small black bugs throughout visit, then on last day saw multiple cockroaches.

Front desk operated on limited hours and when they were there, did not acknowledge guests.

Family

10/10

Exceptional

20 Jun 2026

Harry

Felt extremely safe at this location.

Family

2/10

Poor

14 Jun 2026

Gloria

Very disappointed with this stay. We waited over 30 minutes at the front desk before anyone checked us in, and when someone finally arrived, he acted like he didn’t want to be there. After checking in, we went to the room only to find it was already occupied. We returned to the front desk and were given another room, but that one was also unacceptable. The floor was sticky, the bed looked cheap, and the sheets were soiled and had hair in them. The bathtub also had visible dirt. At that point, we left and went to another hotel. Given the condition of the rooms and the overall experience, we are hoping for a full refund. I would not recommend staying here.

Partner

6/10

Pleasant

18 May 2026

Tim

no carpet; very small & few pillows, no hand towels, very thin bath towels, really bad coffee

Partner

10/10

Exceptional

23 Feb 2026

Justin

Amazing

6/10

Pleasant

13 Jan 2026

Jacob

rooms smelt of smoke and strong cleaning chemicals. pillows are to small. The staff, well the only person i interacted with was kind and helpful.

Business

4/10

Poor

16 Dec 2025

Lorene

The room seemed clean on surface, then found old toothpaste marks dried on the bathroom countertop. The bathroom sink would not drain and the toilet only flushed once. The hotel windows face the freeway so it is very noisy at night. The building itself could use a little more lighting outside at night.

2/10

Poor

08 Nov 2025

Steve

No staff at front, had to wait 20 minutes

2/10

Poor

16 Oct 2025

Jose

Found a roach on the wall had to kill it

Business

8/10

Excellent

04 Oct 2025

Troy D

Clean room. Don't try to check in early, i waited 2 hours. As the man at the front said, they were sold out. But still, logic says that it wouldn't be hard for the cleaning staff to quickly clean a one bed room for me.

Leisure Self

6/10

Pleasant

22 Sep 2025

Lauren

Beds are AEG

6/10

Pleasant

14 Sep 2025

Jose

Told receptionist it’s smelled like smoke …the bed you could feel the springs on the bed

Business

2/10

Poor

04 Sep 2025

Celeste

I stay there. And my room had cockroaches. I requested my refund for 1 night and never had a response from the hotel management…

2/10

Poor

03 Sep 2025

Juwon

The beds were worse than sleeping on the floor…

2/10

Poor

28 Aug 2025

Jermaine

ROACHES INFESTED!!!!!

I REPEAT…DO NOT STAY AT THIS HOTEL. It’s INFESTED WITH ROACHES AND RATS… THE STAFF ARE COMPLETELY DISRESPECTFUL AND RUDE ESPECIALLY THE MANAGER Eli, PLEASE SAVE YOUR MONEY AND BOOK SOMEWHERE ELSE.. THERE ARE ROACHES EVERYWHERE.

Friends_and_family Family

2/10

Poor

23 Jul 2025

Richard

Dear Expedia/Woodspring suits Customer Service

I’m writing to request a refund for our hotel stay booked through Expedia, starting July 18. We checked in but were forced to leave immediately due to unsafe, unsanitary conditions and false advertising. The pictures portrayed is not what you walk into.

Upon arrival, the lobby had a strong chemical odor that worsened on our floor—like rotting food, and chemicals. Our room smelled even worse. The tile floors were sticky and wet, the fridge smelled terrible, and the window only opened half an inch. The hallway was just as bad, so we couldn’t ventilate the space.

The shower wouldn’t drain and the toilet handle was broken, making the bathroom unusable. The front desk said the hotel was full and offered us a broken bottle of air freshener, telling us to fix the issues ourselves.

Due to health concerns and the unlivable conditions, we couldn’t stay. No one was at the front desk when we tried to check out. That night, we called Expedia to report the issue and request a refund. We were told the hotel needed to approve it. We called the hotel twice—no help the first time, and the second time, they refused a refund.

We had to find another hotel at our own expense. This room was clearly uninhabitable, and we are asking Expedia to step in and issue a full refund. We can provide documentation if needed.

Thank you,
Dates of Stay 7/18- 7-21 but left on the 18 after check in.

2/10

Poor

16 Jul 2025

Sergio

The property does
not have anything within walking distance. It is way off the expressway and I would not recommend to my worst enemy after the way I was treated. In addition they still charged me for 2 nights I did not stay because they threw me out on Friday and charged me money instead of giving back my security deposit.

Business_and_leisure Family

2/10

Poor

12 Jul 2025

Michael

NEVER AGAIN

This place offered to use a lint roller to remove pubic hair from the sheets on a bed I NEVER slept in. Then they put me on a DNR for complaining & demanding new sheets.

Partner

6/10

Pleasant

01 Jul 2025

Heather

Great for a quick one night stay bed wasn't great pillows sucked but was clean quiet easy to check in

Business Partner

2/10

Poor

10 Jun 2025

Alicia

Very dirty on range

6/10

Pleasant

08 Jun 2025

JONATHAN

Waited about 20 min for staff to show up to check in during normal business hours. Tv remote was missing & floors were sticky. This place is more intended for people looking to stay long term rather than a few days. No matter what time of day, hallways were filled with somekind of smell, I believe maybe cooked food but unsure as well as someone could be heard having loud or argumentative conversations in their own room.

Leisure Family_with_children

2/10

Poor

30 Apr 2025

Betty

Smelled like old smoke, dirty

6/10

Pleasant

27 Apr 2025

Verified traveler

Foul smell

I was impressed that the hotel had security separating the lobby to the guest rooms. What I wasn’t fond of was the other guest behaviors through the hallway , and how the room had a foul order.. The window had a stopper that only allowed you to open the window a couple inches creating it difficult to clear the air of the smell. We checked out early to find other accommodations more Suitable for our needs.

Friends_and_family Family

4/10

Poor

03 Feb 2025

devin

Smells like a skunk on fire. Beds are from a prison. This is not your ordinary hotel. This is a refuge for those in desperate need for a place to stay. If that’s where you are in life then proceed. If you have options, make this your last. Staff was very nice and helpful as they could be but don’t expect turndown service or towels. You will need a car. Office closes at 11~ish…sometimes. Bring candles, incense or some type of spray. Enjoy your stay.

Business Family_with_children

4/10

Poor

01 Jan 2025

Aaron

Checking in was relatively easy, staff were nice, room was mostly clean, and overall decently dog friendly. However concrete would have been more comfortable than the bed in our room. Guests outside smoking within 2 ft of the door meant that you had to walk through a cloud to get inside, on top of just how loud everyone was there. We averaged 4 hours of sleep at night regardless of how long we laid in bed. It wasn’t restful and we won’t be returning

Leisure Pet

2/10

Poor

04 Dec 2024

Kathleen

By far the worst, filthiest, stay I have ever had. Staff is unapologetically unaccountable when housekeeping services are repeatedly requested.

Business_and_leisure Self

2/10

Poor

19 Oct 2024

Lynn

It is roach infested. After seeing the third one in my room, I packed up and left. I took pictures of all three bugs. Absolutely disgusting. I will never go back.

Business_and_leisure Self

4/10

Poor

14 Oct 2024

Maria Isabel Diaz

People complaining about me walking and my footsteps 🙄 … star hitting on the walls…

Leisure Self

2/10

Poor

09 Sep 2024

Zena

There were roaches everywhere. Could barely sleep.

Friends_and_family Family

6/10

Pleasant

08 Sep 2024

Debra

Great sleep requires decent pillows

The stay went great, except the big issue that there were two very bad pillows for two people, and the front desk says that they had no extra pillows - there's a pillow shortage, somehow, and they haven't had extra pillows for months. So my sleep was terrible, and ruined the stay.

Partner

2/10

Poor

08 Sep 2024

jose

Bedroom door have like 8 hols , floor it's dirty , walls nesty everything its bad .

2/10

Poor

25 Aug 2024

Karina

Sad hotel

It was dirty !!! Beds uncomfortable and front desk was horrible and closed

4/10

Poor

01 Aug 2024

Dan

Ratty towels, windowshades partly missing (ground floor room) had to hang a bedsheet over the window, bedding had a bad odor, no drinking cups provided. This was basically just like a gross Motel 6, but more expensive. Never again...

Business Self

8/10

Excellent

29 Jul 2024

Brazell

Nice place to stay

Business Pet

2/10

Poor

27 Jul 2024

Hardeep

We got there at 10.00 & lobby was close
We have to wait for half to check inn

Business Family

4/10

Poor

23 Jul 2024

Osama

Staff and maintenance

8/10

Excellent

17 Jul 2024

Lisa

No ice

I can’t believe there were no ice machines

Self

10/10

Exceptional

03 Jun 2024

Paige

Great clean property. Convenient location for shopping and dinning.

Business_and_leisure Friends

10/10

Exceptional

25 Apr 2024

Korbin

Clean, pleasant aroma, staff goes above and beyond

Business_and_leisure Pet

4/10

Poor

12 Apr 2024

Verified traveler

Odor

It smells really bad.

Self

10/10

Exceptional

21 Mar 2024

Noriel John

Good

Leisure

2/10

Poor

18 Jan 2024

Alexis

This stay was beyond horrible.
Stayed one night.

Couldn’t find any parking due to no one plowing parking spots in the lot.
I ended up parking on a pile of snow. It probably wasn't even a parking spot.

Only one person at service desk to check people in and answer phone calls.
I waited over an entire hour (yes, over an hour) to even check in, which was prepaid.
The receptionist didn’t know online prepaid procedures, and I was almost double charged.
She ended up called manager and got things straighten out, however, 4 people still waiting behind me at this time.

The hallways smelled horrible. Once you got into the room, the smell was better.
Cleanliness was okay, average. Heat worked, thank goodness!

Beds were rocks.
Pillows pathetic.

Toilet was broken. I had to look into tank to fix flushing issue.

The TV did not work at all. Displayed a “no signal”. TV remote in room wasn’t even for the TV.

Decided to just go to bed, however, all you could hear was a zoo above my room that lasted until midnight.
No one had any respect.

At 4:30am to 5:45am, fire alarm goes off.
No one’s particular fault for this, but it definitely added into the hatred for this place.

I will never go back.

Leisure Partner

10/10

Exceptional

04 Jan 2024

Korbin

The best

Business_and_leisure Self

10/10

Exceptional

04 Jan 2024

Korbin

Awesome staff went above and beyond

Business_and_leisure Self

2/10

Poor

02 Jan 2024

Rustam

Nobody is cleaning my room

Business_and_leisure Self

6/10

Pleasant

16 Nov 2023

Dustin

Smelled like dog in halls bad and alittle in room other then that decent. O and dog barking 2

2/10

Poor

08 Nov 2023

Said

They should call that hotel smoke hotel, everyone is smoking inside his room, and the smells disgusting.

Business

4/10

Poor

05 Nov 2023

Jose

The room was dirty no shampoo, hand soap and no trash check container

Leisure Family

10/10

Exceptional

24 Oct 2023

Mame

Great

2/10

Poor

15 Oct 2023

Christopher

Room cleaning

Business_and_leisure Partner

10/10

Exceptional

14 Oct 2023

Lilia

Manager and staff review

Staff were friendly and helpful.

Friends_and_family Family

6/10

Pleasant

14 Oct 2023

Mustafa

too far to the city

Business Friends

10/10

Exceptional

07 Oct 2023

Shauna

Great place right of off 90. Clean and family friendly. No complaints at all for this stay and I would stay again for sure!!

Business_and_leisure Pet

8/10

Excellent

06 Oct 2023

Thomas

Only stayed here one night on my way to Iowa for vacation. Easy on and off. Lots of retail and dining options. Reasonable distance from downtown Chicago. I’d stay here again for certain, especially if it a multiple day stay.

Leisure Self

2/10

Poor

05 Oct 2023

Verified traveler

The worst experience I ever had at a hotel

From the very beginning the check-in was fine the girl behind the desk was friendly and checked me in and a timely manner. Immediately after that everything went downhill, first when we entered the room it was obviously visible the room was not cleaned before we walked in there. The floors were dirty and sticky, there was food splatters on the wall and the bathroom door, there was some white chemical powder around the whole perimeter of the room and the bathroom it was on the walls and the floor, I then realized that there was cockroaches everywhere in this room live ones and dead ones I have pictures to back it up, the upstairs guests on the floor above us had six people in that room and three of them were young children running around from 5:00 a.m. till 11:00 p.m. thumping the walls and the ceiling so loud it was miserable to be there. We made numerous complaints to the management for 10 days straight and they did absolutely nothing about it at all none of them all five of the people we talked to and their management never contacted us back to ask what the issues were, their management is useless. Apparently after me complaining for the 10th time about that noisy family above us they told us that children were not even allowed to be in rooms on the top floor numerous times they told us this but never did they do anything about it until the night before I left because I was so pissed off I could not deal with it anymore. They never even tried to move us to a quieter roomwhat they did do was lie to us and do nothing I will never stay at that dump ever again. There's also more issues this supposed to be no smoking on the premises inside this building or within a certain distance of the entry doors but that was not followed either even their management was standing in the entry door smoking cigarettes.That place is a joke. You could not walk in or out of that building without choking on cigarette smoke from at least five people standing there within two steps of the front door, that is completely ridiculous. I also wanted to mention that only after we checked in and asked if the room was ever going to be cleaned they told us no that they would clean it when we leave, and that the two bathroom towels that they had in the room is the only two we were going to get for the whole two weeks day also only two washcloths for 2 weeks, and only two rolls of toilet paper for the whole two week period that was never said to us before we checked in. Also we were never even offered a freak breakfast or even a coffee during our whole state the whole time but yet they advertise they count you free breakfast that was a lie also. That was the worst day I ever had at any hotel in my life. And finally while trying to download pictures of all the Cockroaches their website suddenly says the pictures are invalid to download. These people are scammers.

10/10

Exceptional

02 Sep 2023

Diane

Very nice hotel

Leisure Self

10/10

Exceptional

02 Sep 2023

PATRICIA

They provide refrigerator microwave and a stove top to accommodate longer stays
And they allow my doggies
Thats what matters most

Leisure Pet

4/10

Poor

28 Aug 2023

Susanna

Looks nice but not comfortable

It felt like this hotel was designed by a computer.

Business

2/10

Poor

28 Aug 2023

Chris

Beware

Did not get service at all. The smell was awful. The sheets were awful. Everything about this place is disgusting

Business

6/10

Pleasant

26 Aug 2023

Bob

How did they not know on booking?

We booked a handicap room with a roll in shower. I was disappointed that the room was a standard room. I went to the front desk and showed her our confirmation and she stated they had no rooms left. To her credit, she scrambled and found one that was being cleaned, but wasn’t a roll in.

On a separate note…there was something gross like food hanging from the blinds in the first room and the bathroom looked like it had been cleaned in 10 seconds.

Friends_and_family Family

10/10

Exceptional

20 Aug 2023

Monika

Pets allowed and reasonably priced!

Business_and_leisure Family_with_children

8/10

Excellent

31 Jul 2023

Nolwandle

Staff and their services are good

4/10

Poor

27 Jun 2023

Nancy

No ice machine. Ice trays in fridge are empty so no ice
Expedia website says pet fee 5 USD. I WAS CHARGED OVER $60

Leisure Partner

2/10

Poor

29 May 2023

Verified traveler

Too many pets in the hotel, dogs were too loud.. and hallways have a horrible smell..

Partner

2/10

Poor

24 Mar 2023

Rachel

Horrible customer service

Checking in after hours was a horrible experience. The lady at the front desk was confrontational, rude & made fun of my voice several times even after i corrected her. I would never stay again after being treated this way.

Partner

10/10

Exceptional

20 Nov 2022

Michelle

It was super convenient and quiet and a cute place to see my boyfriend for the first time in weeks :)

Leisure Partner

6/10

Pleasant

15 Nov 2022

Charles

Not my cup of tea

This is a transient hotel. If you are living there or staying more than a week, this is fine. But not for a regular overnight stay. Bed was very uncomfortable. You can tell the staff is used to dealing with lowlife customers and residents.

Friends_and_family Family

4/10

Poor

13 Nov 2022

Greg

Customer Service is a bye-gone trait of too many businesses

Showed up at 4pm to check in and found a sign at counter which stated \"be back in 15 minutes\". Ourselves and another couple waited in a locked lobby until it was convenient for the clerk to return.

Partner

10/10

Exceptional

11 Nov 2022

Kimberley

I was a bit worried by a few of the reviews. I'm glad we decided to give it a try. Nice place, convenient location, quiet, clean and spacious room. Staff were friendly. Exceeded my expectations!

Leisure Family

2/10

Poor

05 Oct 2022

Niyah

They were constantly trying to charge me extra for my stays.

Business_and_leisure Partner

4/10

Poor

27 Sep 2022

Silix

well, everything was good except for the check in because was waiting hour and a half for my room

Business

8/10

Excellent

27 Sep 2022

Verified traveler

The stay was good. The staff were super friendly, and helpful. Which I appreciate. The room was a great size with a full size fridge, nice size tv, and enough room. The only one downside was the bed and pillows were not comfortable. It was hard to get good rest. Also, the other visitors would be a little too loud by slamming their doors late at night. If the beds were more comfortable, and the doors had better sound proofing, it would give my stay here 5 stars. I give it 4 though.

Friends_and_family Family

10/10

Exceptional

19 Sep 2022

Jbrian

Very clean room at a great price !

2/10

Poor

07 Sep 2022

Charlene

The worst hotel ever!!

The tub had hair all over it, the bed was uncomfortable, the coffee in lobby was always broken, they charge for, clean sheets, towels, toilet paper, cofee pot, etc. They never cleaned my room and i was there over 3 wks, the halls reeked of pot, smokers right outside the doors because thats where they put ashtrays. My dog wouldnt even enter their dog walking area because it was so unkept and saturated, i had to walk her down the street.the key to my room would just randomly stop working even though i was paid in full from day 1.i reserved this room a month in advance and it was for a roll in shower due to mom being in a wheelchair and when we checked in we got a standard room and were told a wheel in shower would not be available but we had already paid and they do not do refunds. The staff were ok, they were just following the management rules but everytime i went to the fronk desk i would see \" be back in 15 minutes\" sign. If you can live without a full fridge and 2 burner stove, it would probably be cheaper to get a regular hotel then here and definitely more enjoyable. I will never stay at this hotel again. This was the worst three wks ever.

Friends_and_family Family