Candlewood Suites Elgin NW Chicago

10/10

Exceptional

16 Feb 2026

Patricia

We always stay at this location! Facility and staff are always great!

10/10

Exceptional

02 Jan 2026

Sandra

The check in staff was very helpful

10/10

Exceptional

31 Dec 2025

Kenneth

All good. Staff was more than cordial. And helpful with any issues.

Business_and_leisure Family

8/10

Excellent

05 Dec 2025

Jane

The room/suite was clean and in good condition. Staff were helpful and friendly. The parking lot was kind of torn up and slippery with rain and mud, so it was hard to park for check-in.

Business Partner

10/10

Exceptional

30 Nov 2025

Wanda

nice comfortable and clean stay

Leisure Friends

10/10

Exceptional

19 Nov 2025

James

I stayed 4 nights for work. It was nice and quiet, friendly staff, and loved that they had free washers and dryers, you just needed to purchase your own soap.

Business Self

10/10

Exceptional

27 Oct 2025

Donna

Everything was great! I was there to visit my son whose enrolled at Judson University. The place was not far from the college. Thank you

Friends_and_family Family

10/10

Exceptional

23 Oct 2025

Mayra

Nice calm place

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Tracy

Stayed two nights, loved the large room and comfortable bed.

Leisure Family

8/10

Excellent

14 Aug 2025

Colette

We used the kitchen area a lot, to save on eating out all week. I wish there was room for an actual table so 2 people could eat together. I ate all week at a desk. Its a small thing, but i really missed having one. Otherwise the bed was good, and shower was fine.

Business_and_leisure Family

10/10

Exceptional

02 Aug 2025

Jeannette

Excellent Stay

This was a very comfortable clean place to stay, especially if you need to stay several days due to the small kitchen area and full size refrigerator. There are some good dining options within a few miles too.

Business

10/10

Exceptional

02 Aug 2025

Stacie

By far, the staff was outstanding! They went above and beyond to help me with some strange communication issues I was having when I lost my cell phone. The staff was communicative and accessible. Although I would have enjoyed a morning mini breakfast, coffee was always available and there was a well-stocked mini-mart. I would definitely stay there again! 5 stars from me!!

Leisure Self

10/10

Exceptional

20 Jul 2025

kENNETH

Great room. Staff very friendly. Clean with a very comfortable bed. I would highly recommend this hotel

Partner

10/10

Exceptional

16 Jul 2025

James

I had stayed here before and would stay here again.

Self

10/10

Exceptional

26 Jun 2025

Kristian

Comfortable and clean

I often have a lot of trepidation about staying at hotels without knowing how comfortable their beds are. Most of the time I wake up with a lot of back pain and just don't feel comfortable. I slept in a full size bed and was very comfortable. The check-in people were friendly, and the room was clean. The hotel was extremely quiet. I have zero complaints.

Business

10/10

Exceptional

12 Apr 2025

Joshua

Good

10/10

Exceptional

03 Mar 2025

Andrew

Staff very helpful. Excellent fitness & laundry room.

Business_and_leisure Self

10/10

Exceptional

22 Feb 2025

Joshua

Great

Leisure Family_with_children

10/10

Exceptional

02 Dec 2024

Efrain

10

Leisure Self

10/10

Exceptional

09 Nov 2024

Michael

Modern decor and plenty of amenities. Next time I’m in town this is where I’ll be staying.

Leisure Self

10/10

Exceptional

01 Nov 2024

Cheryl

The hotel has a modern look, but still feels cozy. Our room was large and comfortable. The fitness center & laundry were clean. I liked that you need to use your room key to access the building after 11 pm.

Leisure Partner

4/10

Poor

25 Oct 2024

Peter

Got a call from someone while at work asking to hold for a manager. No thank you. Manager called back stating there was a burst pipe and they have to move my reservation to a double bed. I ordered a king suite. Got to the property and they had to call a manager then proceeded to tell me they were upgrading me to a King suite and then proceeded to argue that this was an upgrade. It wasn't. It was exactly what I originally ordered so more time wasted. Get to the room and had to kill at least 6 beetles.

10/10

Exceptional

13 Oct 2024

Stephanie

The staff Afraz and Alfred were amazingly kind, considerate, and accomodating. This specific hotel is my go to hotel every time i come into town because of the staff, the cleanliness, and the overall location.

Leisure Partner

10/10

Exceptional

22 Sep 2024

Verified traveler

There's a leak behind the toilet.

Self

6/10

Pleasant

27 Aug 2024

Verified traveler

Okay for a night.

The stay was alright, check in was easy, check out they went and reviewed our room before they checked us out, which I have never experienced before.
There was a blinking green smoke detector right over the bed, which was intensely irritating, but otherwise fine for a place to rest before driving on in the morning.
The location was a little off the path in what appeared to be a commercial park.

Friends_and_family Family

6/10

Pleasant

26 Aug 2024

Esther

We stay at a unit where apparently they host guests with pets. The room was clean but some things did not work well like the faucet in the kitchen sink and the AC unit was extremely noisy. We stay 3 nights and even though we let them know they did nothing about it.

Business_and_leisure Pet

6/10

Pleasant

24 Jul 2024

Janice

Just remodeled, ripped chair, not enough places for 2 people to sit. We won't be back. We left a day early.
Would hope to get refund.

Leisure Pet

10/10

Exceptional

22 Jul 2024

Josef

Good

8/10

Excellent

09 Jul 2024

Zachary

Secluded and quiet

Leisure Partner

6/10

Pleasant

30 Jun 2024

Kevin

The only redeeming value was the bed and pillows. They were excellent. Otherwise the hotel fits in with Motel 6 and the like. The hotel was hard to get to, check in process was slow, the elevator made scary noises and the only thing free at the “uncontinental” breakfast was coffee. Won’t stay at this place again.

Leisure Friends

8/10

Excellent

29 Jun 2024

Isabel

Great

6/10

Pleasant

23 Jun 2024

Missy

AC barely worked/cooled. Minimal Hot water. Second time I’ve stayed here, won’t stay again.

Leisure Partner

6/10

Pleasant

18 Jun 2024

Daniel

Had handicap room. The only chair in the room was a straight back dining chair,at the desk. The beds were too high for me to sit on, to get into , and out of bed without assistance. We requested a chair with arms, to help me get up from the chair, They gladly brought an office desk chair, but wanted to take the straight back out of the room. When we asked them to leave it,they left it. In a room reserved for two guests, two chairs are expected in the room. Went home day early, because of the challenges in the room.

Leisure Partner

10/10

Exceptional

13 Jun 2024

Richie

Excellent service

Friends_and_family Family

2/10

Poor

26 May 2024

shannon

Room was not ready and when ready air conditioning and fridge not working. Didn’t offer a different room didn’t attempt to fix air conditioner. Room was dirty too.

10/10

Exceptional

10 May 2024

Damen

Good Place

Nice friendly clean and quiet place to stay

Business

10/10

Exceptional

21 Jan 2024

Denise

Elgin Candlewood Suites

Comfortable bedding and furnishings. Pleasant and efficient staff, could have had the parking lot better plowed. Overall, a wonderful weekend stay.

Partner

10/10

Exceptional

17 Sep 2023

Maxine

The staff were very friendly and helpful. The room was very quiet and comfortable.

Leisure

10/10

Exceptional

29 Aug 2023

Julie

Clean unit and nice having a refrigerator and microwave. Cozy bed with lots of pillows. I would stay here again.

Business

10/10

Exceptional

31 Jul 2023

Jerry

The wifi was out. No wifi for three days.

Business Self

10/10

Exceptional

22 Jul 2023

JOSEPH

Good place to stay

Leisure Family

10/10

Exceptional

19 Apr 2023

Gary

Very comfortable beds and pillows!!! The room was very nice and quiet. The renovations were fantastic and I look forward to my next stay with you!

Business Self

6/10

Pleasant

28 Dec 2022

Sherrill

Should have known the hotel was under renovation

The hotel was under construction, but I was not aware of this when I made the reservation. While it was not horrible, there were things that did not meet my expectations (eg, tub condition) that I wish I would have been able to anticipate. They should make it clear that the construction is going on before accepting reservations.

Self

8/10

Excellent

21 Oct 2022

Cecilia

I liked the friendly service from the front desk. I was there for my wedding weekend and my photographer and make up artist were coming in on Saturday. Staff was friendly and accomodating to them. Great service! Only downfall was I left an item behind in the room after checking out. I called the next day and they did not have it anymore in their lost an found :(

Leisure Family

6/10

Pleasant

08 Aug 2022

RoseAnn

The air conditioner was not working correctly and it was very humid

Leisure

4/10

Poor

25 Jul 2022

Joseph

Was under remodeling bathroom was terrible no and mean no counter space at all suite with no chair or couch.

Self

10/10

Exceptional

25 May 2022

gary S

clean rooms,

Leisure Pet

4/10

Poor

11 May 2022

Amy

Too many other choices nearby

The hotel is “under renovation”, which has been going on for 3 years. The bed is blown out, a literal pit on one side, causing the person to be stuck in one position. Every employee we have encountered has been phenomenal. The housekeeping staff do a great job.

Business

6/10

Pleasant

09 May 2022

Tyler

Tore up. Staff was friendly.

Looked like the hotel was undergoing a remodel. Wasn’t stated when we booked. Room was old and outdated. Dangerous nails for my 2 year old exposed on the carpet tack strip. Baseboards tore up. Probably should have quarantined the rooms they were working on, instead of renting them out. Would have been the right thing to do. Overall high price for a substandard stay. Staff was friendly and nice.

Friends_and_family Family

2/10

Poor

28 Feb 2022

Matthew

Very nasty rude staff..place is not clean at all.they offer no room service during your stay.worst hotel to stay at.just avoid the place and save yourself some stress and time.beds smell badly,floors dirty nasty.just stay away trust me.

Leisure Family

10/10

Exceptional

15 Jan 2022

Verified traveler

One night

Had a pleasant stay no issues

Friends_and_family Friends

4/10

Poor

03 Jan 2022

Patricia

Have stayed at this property several times in the past and never an issue until this past trip. I reserved and paid for a king studio suite, through Orbitz, we were traveling with our daughter and our grandson( 5 yo), we also had a late check in…room key did not work, ok, clerk had to manually do something to the door so that we could get in, we walk in to a king room, no sofa bed….I go advise the clerk and he blamed it on orbitz, I asked him to get me the room card for the correct room and he again blamed it on Orbitz, no apology for the error, just a little mouthy about it. I asked him to stopping placing blame and just get us into a room…he hands me the key cards and we move to a different floor, a king studio suite! The pullout sofa mattress had no support at the foot of the bed, literally hanging from the frame( I have pics), no bedding in the closet so now I have to make a phone call…not a good experience this trip.

Leisure Family_with_children

4/10

Poor

31 Dec 2021

Tewodros

It's not clean

8/10

Excellent

18 Dec 2021

Monica

It’s okay

The hotel is hard to find. Once there it was fine. No breakfast available. Paid or unpaid. For a place that is a bit off the beaten track, that not great. Our bed and room was absolutely fine except for a large leather chair with ripped upholstery. Really ..,

Partner

8/10

Excellent

13 Dec 2021

Rebecca

Close proximity to area restaurants. Both the room and bathroom were clean. Clean dishes in dishwasher—actually the kitchenette was a nice surprise!

Leisure Family

8/10

Excellent

01 Dec 2021

Michael

Some of the staff weren't wearing masks. The young gorgeous Diana woman, working nights, anticipated my request to change rooms because the heater wasn't working very well in the first room I got. She was great.

Leisure Self

6/10

Pleasant

30 Nov 2021

Jeanine

Don’t stay here!

This hotel is terrible- the room had no couch but it was called a suite- they requested a deposit and 4 days later after check out I still have not gotten it back. If you are looking for a hotel in the Elgin Il area that is pet friendly - look elsewhere.

Friends_and_family Family

6/10

Pleasant

27 Nov 2021

Brian R.

Good location for our visit. The room was clean, but short on toilet tissue and had to get towels. No breakfast. Not being managed well.

Leisure Partner

4/10

Poor

27 Nov 2021

Erol

very dirty hotel. Mold in bathtub, dust everywhere, an empty water bottle under the bed.When you leave they ask you to give a Google review for $5 voucher. For the price you pay I expected a better hotel.

Leisure Family

2/10

Poor

04 Nov 2021

stephen

Alarm clock was useless. No remote for TV. Furniture was worn out. Towel covering the old leather chair.

Leisure Self

10/10

Exceptional

31 Oct 2021

Jo Ann

They need to add a towel bar in the bathroom.
There is no place to hang a wet towel.
All the staff was friendly and very helpful. They provided everything we needed. We felt safe/secure and slept well each nite of our stay.

Leisure Family

10/10

Exceptional

14 Oct 2021

Verified traveler

Our stay.

Our stay was close to the medical building we needed for our tests. The service was great and Harin made sure we knew if we needed anything like new towels, coffee or anything like that the front desk would have it. It was a very nice stay.

Friends_and_family Family

10/10

Exceptional

27 Sep 2021

Jonathan

Pet friendly which we needed on this trip, close to highway, dining, etc. would stay again.

Leisure Pet

10/10

Exceptional

06 Sep 2021

RITA

The hotel was awesome ans very clean

Friends_and_family Family

8/10

Excellent

05 Sep 2021

Michiko Y

There is a kitchen with stove, dishwasher, home size refrigerator and all cook ware.

Leisure Family

6/10

Pleasant

27 Aug 2021

Ila

Nothing to write home about

It was Ok. Front desk was very slow. Manager on duty has no idea what he was doing.

Friends_and_family Family

2/10

Poor

16 Aug 2021

Lisa

Terribly dirty. $200.00 deposit. Kitchen stuff consists of few pots & pans. 1 spoon 1 fork. Was deep in an industrial park, next to nursing home. Was incredibly filthy durty bathroom and rooms. Noisy.

Partner

10/10

Exceptional

31 Jul 2021

Verified traveler

The Revenue Manager Harin Yogina who was at the front desk was amazing! Friendly warm and helpful. He made us feel like we were the only two people (my wife and I) in the whole building. Great service. He deserves a raise.

Leisure Partner

10/10

Exceptional

31 Jul 2021

Mark

Staff were very accommodating and friendly. The accommodations were pleasing and comfortable. And the Hotel was easily accessible from the Tollway. We will definitely stay again, when we are in the area.

Partner

6/10

Pleasant

28 Jun 2021

Verified traveler

When we arrived we had to wait about 30 minutes for someone to come to the front desk to check in.
We were told we had an newly renovated suite but there were obvious stains on the carpet and the hot water didn’t work in the sink.
There was no toilet paper holder in the bathroom and only one towel for 2 people.

Leisure Family

2/10

Poor

21 Jun 2021

Mike

Avoid

First room we had walked in saw carpet heavley stained, food crumbs between beds on floor. Baseboards were removed showing nail holes and bare drywall. No table or chairs to sit on or to put luggage on. Missing handle on cabinet. Bathroom had electrical box with wires hang out, no tp holder no towel bars. 2nd room carpet was in serious need of vacuuming. Also no tp holder or towelbars. Tube leaked leaving big puddle in bathroom. Also no baseboards with nail holes and bare drywall. AC unit was noisy.

Friends_and_family Family

6/10

Pleasant

21 Jun 2021

Verified traveler

Nice location, quiet. In process of a needed remodel!

Leisure Partner

8/10

Excellent

21 Jun 2021

Julius

Good enough

It was nice, pricier compared to the local hotels and also no breakfast was served. Was reasonably clean they should also focus on cleaning around the ac unit. I saw a spider in the ac unit.

Business Friends

8/10

Excellent

15 Jun 2021

Verified traveler

Location was good

Leisure Partner

8/10

Excellent

14 Jun 2021

Verified traveler

Great and friendly help at the desk. Clean rooms. Just what we needed and affordable.

Business Family

8/10

Excellent

14 Jun 2021

Rachel

Family get together

This hotel was somewhat clean, beds were comfortable, the room was pretty spacious and quiet. The staff was very friendly.

Most important, it was in a good location where everything was close by.

Friends_and_family Family

10/10

Exceptional

30 May 2021

Verified traveler

Nice clean room at a reasonable price.

Leisure Self

8/10

Excellent

18 May 2021

Don

My two weeks in Elgin

Overall great place to stay, I liked the kitchenette, really nice bed and pillows, WI-FI worked good, plenty of hot water, hard to set the water temperature, heater or a/c did not work, mentioned this to the front desk twice, first time the lady said all she could do is to move me to the upper floor, I chose to stay because I was close to everything.

Business

10/10

Exceptional

25 Apr 2021

Marcus

Nice Hotel

We enjoyed our stay. The staff was friendly. The room and hotel was clean.

Friends_and_family Family

10/10

Exceptional

22 Mar 2021

Verified traveler

Clean, quiet, everything needed was there. Fast service, spacious, comfortable bed

Friends_and_family Family

10/10

Exceptional

31 Jan 2021

Amy

This hotel was exceptionally clean. Additionally, we were surprised about the high quality of the min-kitchen set-up.

Leisure Family

6/10

Pleasant

25 Jan 2021

Shaun

Only for a night

Couldn’t get a late check out even though we paid for multiple rooms. But that is ok, the rooms we not the cleanest. Chairs were ripped and torn, had covers over them. Walls were dirty and even bath towels had stains on the top of the towels that everyone could see. Phone was not working to contact the office. Some of the rooms we got were cleaner then other.

Business

10/10

Exceptional

07 Dec 2020

Brenda

Everything about this hotel was perfect! Quiet place

Friends_and_family Family_with_children

10/10

Exceptional

18 Oct 2020

Mary Beth

Great welcome and service!

The front desk personnel were top notch, Alfred and Peter. A 5-star hotel in the city would be lucky to have them.

Friends_and_family Family

6/10

Pleasant

08 Sep 2020

Jordan

When i checked in i was given keys to room 125. That room was occupied. The other couple wasn't too happy about that either. Had to go back and given a different room.

Partner

2/10

Poor

08 Sep 2020

John

Never again

I have stayed at another Candlewood and it was newer and good. I stayed here because you can get a room with a recliner but it was junk. The first one was tatered and torn and the second the same. The frames were bent and really screwed up my back. I was booked for 11 nights and got out after 4.

Friends_and_family Family

6/10

Pleasant

23 Aug 2020

Colleen

Needs maintenance

Basically fine but the place needs updating: the leather sitting chair in my room was worn and even torn in places, plus some of the things on the bathroom walls were literally falling down. I tried to push some of the screws back in etc but it was clearly a long-standing issue as the holes were now too big for the screws to fit.

Friends_and_family Family

8/10

Excellent

12 Aug 2020

David

We arrived late, easy check in and early out in the am, so no use of the facilities.
Clean, helpful staff, will stay there again.

Friends_and_family Family

10/10

Exceptional

12 Aug 2020

Micky

Clean, nice rooms.
Didn't like the lack of visibility and access.