Holiday Inn Chicago-Crystal Lake

10/10

Exceptional

26 Mar 2026

Laura

Nice hotel, nice staff, and rooms were decent and clean.

Partner

10/10

Exceptional

23 Mar 2026

Liudmyla

Good

4/10

Poor

21 Mar 2026

Eric

Yes Parking was easy and finding everything went smooth.
The first floor rooms smell like

10/10

Exceptional

28 Feb 2026

Mark

Front desk staff was Amazing!! The Room was beautiful. We had breakfast at the restaurant and it was WONDERFUL. We did not use the pool this time but its always been spot on clean, warm and stocked with towels

8/10

Excellent

16 Feb 2026

Heather

Room was well maintained. Very comfortable bed and pillows. Staff were friendly.

Business

2/10

Poor

13 Feb 2026

Rita

This is a joke right? I accidentally booked for the wrong day 2/11-2/12 when I needed 2/4-2/5 and arrived to the hotel to discover I booked the wrong dates accidentally and instead of the hotel working with me and moving the reservation they held strong to the nonrefundable issue and refused. So I had to pay again. I will never use this hotel and will avoid this chain and after this year will strongly consider not using hotels.com anymore as well due to several hiccups throughout the last 12 months with work trip stays. This hotel got double the fee from me for a one night stay and I got an extra bottle of water and a Nutella snack pack which was a smack in the face plus losing my one cash. So no the check in is unsatisfactory and my stay didn’t happen because I’m on a cruise from Tampa to Florida so I would not have booked this on purpose.

Business

10/10

Exceptional

02 Feb 2026

Elena

Excellent stay

10/10

Exceptional

02 Feb 2026

Michael

The room was very clean,excellent!

Leisure Family

10/10

Exceptional

01 Feb 2026

Elena

My room was so clean everyone is cery nice hotel lobby extremely clean bartender was amazing and funny very attentive to his guest sweet man

2/10

Poor

19 Jan 2026

Lesley

.

10/10

Exceptional

18 Jan 2026

Ronald

Bed was very comfortable. Staff was helpful. Great coffee. Overall a pleasant stay! Will return.

Leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Omarh

Clean room, fast check in.

Self

10/10

Exceptional

03 Jan 2026

Debra

The room was clean and comfortable. Bed was king size...very roomy and with nice crisp but fluffy pillows. Honestly , we had very restful nights. I'm glad I chose a room with the sofa because sometimes you just need to relax, eat, or surf the internet while curled on one end. Had to work from the hotel so I appreciated the desk and wifi. The bathroom was a good size. Oh, very much appreciated the fridge too. We had food stuff that needed to be refrigerated and everything fit. We had a relaxing Christmas holiday stay there and will return next time we're in the neighborhood.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Tess

It was a good stay.

10/10

Exceptional

23 Dec 2025

Joanne

The staff was wonderful! We loved the lobby, pool and restaurant and housekeeping was perfect. Special shout-out to Lynette in the restaurant! She was fabulous - attentive, personable and saw to it that all our needs were met. Excellent stay!

Leisure Family

10/10

Exceptional

22 Dec 2025

Nhia

Staff was very accommodating and the hotel was very clean,
The lobby was decorated for the holidays and it was absolutely beautiful!!

10/10

Exceptional

22 Dec 2025

Steaven

The room was clean, no isues checking in.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Justin

The room was clean, but did show signs of wear and tear the staff friendly and kept up with cleanliness. We have stayed at this Holiday Inn twice and would gladly do it again. The food was good.

Leisure Partner

10/10

Exceptional

10 Dec 2025

Thomas

Clean room and great experience and staff

Partner

10/10

Exceptional

08 Dec 2025

Kelly

I didn’t have breakfast I think it was an extra charge we didn’t know this. The kitchen staff was rude when I called down to order regular cokes and kept trying to joke that he would add alcohol though I asked several times not to. I was with a recovering alcoholic so it was extremely rude.

10/10

Exceptional

30 Nov 2025

Dulyer Catalina

Nice place to stay, the pool is warm.

Leisure Family

8/10

Excellent

21 Nov 2025

Collette

Room was clean and well done. Staff was great.

The bathroom needs serious attention though. The shower faucet is pocked and rusted and can cut your hands. Suggest this gets addressed asap

10/10

Exceptional

09 Nov 2025

Larry

Nice hotel located very conveniently. Well staffed and maintained.

Leisure Family

10/10

Exceptional

05 Nov 2025

Debra

The bed was very comfortable and the staff was very friendly.

Business Self

10/10

Exceptional

30 Oct 2025

J Lawrence

Check in person was outstanding. I saw her defuse two potentially ugly situations in 5 minutes

Business

2/10

Poor

27 Oct 2025

Shayne

I showed up and they told me they don’t accept my credit card and I had to scramble to move money around since I already booked the room. No where did it state there was limitations on what kind of card I can use to check in

Business Self

10/10

Exceptional

23 Oct 2025

shirley

Everyone is very friendly and helpful. Breakfast is great! We love staying here!

Leisure Family

10/10

Exceptional

22 Oct 2025

Caroline Fuentinegra

We really love the hotel and the bed is so comfy.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Randall

Wonderful Place to Stay

The renovation of this property is outstanding making the hotel look like new construction. Room layout is thoughtful, staff is knowledgeable and kind, pool facility is marvelous, the restaurant food and service are excellent.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Kristina

Great stay, excellent staff throughout the facility.

Business_and_leisure Family

10/10

Exceptional

26 Sep 2025

Jeff

yes

Leisure Partner

10/10

Exceptional

12 Sep 2025

John

Great hotel!

I have stayed at this hotel several times and am always satisfied. The customer service is top-notch, the bar stays open late, and the rooms are clean and comfortable.

Business Self

10/10

Exceptional

10 Sep 2025

Carol

Good space for family gatherings

Leisure

10/10

Exceptional

03 Sep 2025

Richard

Very fair priced for the brand name and facility

Business Self

10/10

Exceptional

02 Sep 2025

john

Very nice hotel

8/10

Excellent

26 Aug 2025

Damola

It was nice

Leisure Partner

4/10

Poor

26 Aug 2025

Verified traveler

Wrong room

Given the wrong room witb two small beds. Reserved a king.

Partner

4/10

Poor

17 Aug 2025

Kimberly

Very disappointed in our stay this time. The front desk staff was not very nice and be prepared if there are multiple weddings and your staying above the entrance, they have ZERO noise control! So people can party all night and no one cares!

Leisure Family

10/10

Exceptional

10 Aug 2025

Kevin

Great stay!

I don’t understand the amount of bad reviews I see on other search engines, because I had a great stay! The lobby smelled good, the staff was friendly especially Natasha (SP?) at the front desk. My room and was extremely comfortable and I felt very comfortable being a solo traveler. The pool area is also very nice! I’ll be back 🙂

Self

2/10

Poor

04 Aug 2025

PHILIP

Room refrigerator legs broken. Several Room electrical outlets powered by hidden power strip. GFCI tripped and lost power to TV, lamps, outlets. Front desk failed to follow up on repairs and power still out upon return to room 12 hours later. Offered 2 free drinks and upon attempting to redeem at bar, found out the beer tap had been broken for 2 weeks.

8/10

Excellent

04 Aug 2025

Daina

Friendly staff.

Leisure Self

2/10

Poor

04 Aug 2025

Chris

This hotel isn't worth anywhere near the amount they charge. It's an old hotel very cheaply \"updated\" with cheap peeling wallpaper and the front of our sink base was literally falling off. The corners of the floor are cracked and delaminating. The staff was ok but the grounds aren't well kept and it's noisy. The beds are also some of the most uncomfortable I've ever slept in. Woke up with a headache and stuffy nose from the room. Definitely not worth it. Left me wanting my money back.

Business Family

6/10

Pleasant

28 Jul 2025

Henry

The hotel was nice clean pool, there were some issues like in the bathroom exposed wires, and the food was overpriced to the quality. Lots of places to relax around the hotel inside and out. To far to walk to shopping and food, but was a very quick car ride to lots of food options

Leisure Family

8/10

Excellent

27 Jul 2025

patty

It was close to our friends home. wallpaper in our room had bleach looking lines running through it. looks like someone sprayed something on the wall and it took the color out of the paper. wish the fins on the air conditioner moved my feet were freezing as the air blew across them.

Leisure Partner

10/10

Exceptional

22 Jul 2025

Patrick

The best part of the stay was the sales manager Fran. She went above and beyond to help in a time of need. Nice hotel. Clean, good breakfast, great location.

Business_and_leisure Family_with_children

6/10

Pleasant

16 Jul 2025

james

Nice people old hotel

Leisure Family

2/10

Poor

11 Jul 2025

Feliks

They bath room floors are coming up. Bathroom not clean

6/10

Pleasant

08 Jul 2025

Kyle

Gentleman in the room next to us was having a conversation on the phone at regular volume until 1am and I could hear him as if he was in the room with me

4/10

Poor

07 Jul 2025

Richard J

When I first entered the room, the pullout couch was moved right next to the bed too close to pull it out. A man from housekeeping came in didn't understand English. I had to figure out where the couch was supposed to go and he helped me move it. The front door stuck I had to barge my way in. Coffee maker didn't work. The refrigerator wasn't working well.
That's four things. I can't call it a good trip.
I was given a second lcoffee maker that worked the second day.

6/10

Pleasant

06 Jul 2025

LEARE

Disappointed due to 1 elevator and 2 ice machines for 6 floors. We stayed here last year, and it was great but within a year it seems things are going downhill. They do not seem to be keeping up with minor property upkeep such as painting the walls or wiping the dirt off the elevator walls or keeping carpets clean.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Adela

A great stay!

Leisure Partner

8/10

Excellent

22 Jun 2025

Victor

Water Odor & incidental card issues

My stay was brief i was looking forward to a nice bath but the water coming from the shower sink and tub had an awful smell.

Hotel also refused to use my PayPal and Venmo cards for incidentals which caused some issues.

Business

10/10

Exceptional

22 Jun 2025

Divino

Spacious room, clean facility and friendly staff

Leisure Family

10/10

Exceptional

13 Jun 2025

Kimberly

Exceptional

We had what was supposed to be a very stressful family trip turn into a wonderful experience. From check in, to the multiple requests we ended up with, all staff from managers to security were top notch! We felt very taken care of.

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Veronica

The server Lynette was very nice and professional. We have never stayed here . Out of town guest for a Wedding. She let us know a little bit about the town. Very nice

Friends_and_family Family

6/10

Pleasant

01 Jun 2025

Derek

Enjoyed my stay, however this is clearly a 1970’s hotel which could do with a makeover. It wasn’t unclean just a little tardy. Great staff made the difference.

Leisure Self

10/10

Exceptional

28 May 2025

Wendy

Clean property, great caring staff. Wonderful stsy

Leisure Family_with_children

10/10

Exceptional

27 May 2025

Oscar

It was close to where we need to get to very good location.

Business Family

8/10

Excellent

26 May 2025

Maribel

Property and staff were great.
The only con I have is that I received a house keeping knock on my door before 9 am and I did not appreciate that. Check out is at 11 am I would think house keeping would and should go after checkout. I’ve never experienced that at any stay.

Leisure Partner

10/10

Exceptional

20 May 2025

Thomas

Great fast check in and great location

4/10

Poor

19 May 2025

Verified traveler

Will not stay there again - very unclean - would not use restaurant or bar - hair in pool - fitness center ill equipped including no water

Self

10/10

Exceptional

02 May 2025

Katie

We loved it there!

10/10

Exceptional

21 Apr 2025

Jodi

Great

Business Self

10/10

Exceptional

21 Apr 2025

Jeanne

Everything was perfect!! We had a great stay!

10/10

Exceptional

19 Apr 2025

Jim

Greatv

10/10

Exceptional

18 Apr 2025

Mark

The front desk was pleasant, the King suite is an excellent bargain for 440 ft.² and it sleeps 4. Nice view. The pool wasn’t used as much so it’s nice. It’s not crowded. The bartenders are great and everything I had on the menu was excellent. The meat lovers flatbread.👍

Friends

2/10

Poor

17 Apr 2025

Mohammda

I don’t believe anymore to this app I bought car when I go to rent enterprise they told me that’s a reservation not confirm for one way

10/10

Exceptional

16 Apr 2025

Mary

We had a very short stay, but it was quiet and comfortable. Would stay there again. Plus the price was right.

Business Partner

10/10

Exceptional

14 Apr 2025

John

Clean

2/10

Poor

13 Apr 2025

Maria

Very noisy!! There were kids running in the hall way yelling. One of the two elevators was broken.

Leisure Family

10/10

Exceptional

11 Apr 2025

Lisa

Love it!

4/10

Poor

07 Apr 2025

Sarah

The lobby area was inviting, clean and well decorated. Realised that the heat in the room itself was broken so ended up sleeping in long pants and a winter hat.

10/10

Exceptional

30 Mar 2025

Cary

Great location!

10/10

Exceptional

25 Mar 2025

Zachary

Good place, great breakfast

10/10

Exceptional

24 Mar 2025

Nathaniel

The staff were very professional and polite. They were very helpful and easy to work with. The place was clean, it was quiet and it was peaceful. The pool is large and welcoming.

Leisure Family_with_children

10/10

Exceptional

20 Mar 2025

Jodi

Nice well kept and near restaurants and shopping

Business Self

10/10

Exceptional

12 Mar 2025

Nancy

We have stayed here many times and are always happy to be there. Staff is wonderful and rooms are always clean!

Leisure Family_with_children

10/10

Exceptional

09 Mar 2025

Greg

Nice place.

I stayed here to weekends in a row and liked both experiences

Friends_and_family Family

10/10

Exceptional

09 Mar 2025

Daniel

Great place with an amazing value.

Leisure Partner

8/10

Excellent

02 Mar 2025

Greg

I stay here for a family event that required me to make last minute arrangements. I had to go to McHenry and Crystal Lake. The location of the hotel worked well. I was also i.pressed that housekeeping came each day

Friends_and_family Family

10/10

Exceptional

23 Feb 2025

Mitali

I loved my stay at this place!

10/10

Exceptional

23 Feb 2025

Lisa

Loved it!

Leisure Partner

10/10

Exceptional

18 Feb 2025

Melissa

Love pool

10/10

Exceptional

17 Feb 2025

Jacquelyn

Overall it was a convenient area to stay there was a water leak in the main lobby area that was not being addressed but I’m sure someone was trying to figure it out

The elevator also had an issue we ended up taking the stairs from the forth floor ;)

Leisure Family

8/10

Excellent

05 Feb 2025

Kenneth

The conference center was spectacular for the Lions Club Steak Fry!

Business Partner

6/10

Pleasant

03 Feb 2025

Mike

Decent place for the cost. Entire facility needs an update for sure. Facility is clean with a nice breakfast

Leisure

2/10

Poor

01 Feb 2025

ahmad

They told me including breakfast but it did not.. the bed smells bad

Business

8/10

Excellent

22 Jan 2025

Diane

Overall happy with the hotel

The hotel was nice. The whole 1st floor smelled like chlorine due to the rooms over looking the pool. They moved us up to the 6th floor, which turned out good. The only down side was the cleaning service knocked on the doors at 8:30am to 9am on the 6th floor. Not a relaxing morning.

Partner

10/10

Exceptional

13 Jan 2025

daniel

Quiet and fun hot tub was hood time

10/10

Exceptional

29 Dec 2024

Heidi

We had a very nice stay. The room is updated and clean.

Friends_and_family Family

8/10

Excellent

27 Dec 2024

Nancy

The rooms need a refresh. Bathroom ceiling was pealing along with bathroom wall paper. Otherwise good room.

Leisure Family

10/10

Exceptional

15 Dec 2024

susan

Delightful

The beds were very comfortable. Great pillows. Breakfast was included, and had a wide variety, from savory, to sweet. The price was right and we would definitely return.

Partner

4/10

Poor

08 Dec 2024

Andrea

Ignorant guest.

The hotel was beautiful and clean. But the guest they had last night were terrible I agree it got handled correctly but I feel as if it should have got handled sooner because we had children there for a tournament and we got like NO sleep because of fights and drunk people on the halls/ outside all night. Even having some escorted off our floor and out of the hotel.

Friends_and_family Family

10/10

Exceptional

05 Dec 2024

Christina

The hotel is very comfortable. Ive never had any issues staying here and it is my go to stay. The staff are always very friendly and accomodating all hours of the day.

Leisure Partner

10/10

Exceptional

04 Dec 2024

Dave

Enjoyed our stay!

Leisure Family

8/10

Excellent

02 Dec 2024

Patricia

The lobby area is very large and bright. The rooms are good size and comfortable. The water pressure was pretty low (on the 6th floor). But otherwise very comfortable.

8/10

Excellent

23 Nov 2024

Paul

Great front desk staff.

8/10

Excellent

18 Nov 2024

Lesle

Heater kicked out ac. Not good I informed them they need to fix

Leisure Partner

10/10