Inn Chicago Elgin / I-90

6/10

Pleasant

23 Mar 2026

Mike

Mattress was hard on back. Breakfast was lacking.

6/10

Pleasant

23 Mar 2026

Kerri

The gentleman at the front desk was very nice. When we got into our room, we found it was never cleaned. He quickly found a different room to put us in and that room still had garbage in one of the cans. There was no soap in the bathroom to wash our hands with. I feel we should have gotten SOMETHING....literally anything for the inconvenience of getting into a room that was never cleaned.

Family_with_children

10/10

Exceptional

14 Mar 2026

Emmanuel

Generally the room is very clean. Quiet place to stay. I recommend this place.

8/10

Excellent

12 Mar 2026

Michael

The photo shows this as a Hampton inn. It is no longer a Hampton. Still a nice hotel.

Self

8/10

Excellent

24 Feb 2026

Thomas

rate is more affordable, convenient location for when we are in town, clean place, very helpful and courteous staff, but shower water did not get hot!

2/10

Poor

19 Mar 2024

Samuel

The hotel was closed! I had to find a new hotel

Business Family

8/10

Excellent

15 Feb 2024

Siddhesh

Good

2/10

Poor

20 Jan 2024

Francis

DO NOT I REPEAT DO NOT stay at this hotel.

DO NOT, I repeat DO NOT stay at this hotel.

I normally have great experiences with Hampton Inn which is why I chose this hotel on our drive back home, in fact my son and I stayed at a Hampton Inn in Toledo the night previous and it was fantastic.

The pool was closed due to \"Maintenance\" which was false. They just didn't have staff to take care of towels etc. The main door was never locked at night. There were paint chips on the floor in both the room and the hallway. It smelled like wet dogs everywhere.

They also charged $150 for incidentals which I thought was out of the ordinary but they also then charged me the same fee as hotels.com and if you try to call them at the front desk best of luck. So I was charged twice.

Days after I would try calling and all I would get is a busy signal so I finally just went straight to my bank and took care of it that way.

After reading their reviews through this site and google I wish I had checked before booking but it was late, we were tired and hungry.

This hotel is an absolute embarrassment to the Hilton franchise. I should have had better instincts when my son said \"Dad we are the only car in the parking lot.\"

I wish I could give less than a one star rating on this.

I normally never complain and make the best of a given situation but I can't imagine being there with a young family.

Friends_and_family Family

10/10

Exceptional

19 Nov 2023

John

Nov 17/18 Hampton Inn Elgin

Hotel was very clean and quiet. Breakfast was excellent, lots of choices.

Partner

4/10

Poor

08 Oct 2023

Catherine

Not the greatest stay.

I specifically booked this hotel because it had a hot tub and we were looking forward to using it after a long travel day. The entire pool area was closed, so that was very disappointing. Also, the hotel seemed a little run down and the breakfast was sub par. Not up to the normal standards of a Hampton Inn.

Friends_and_family Friends

6/10

Pleasant

24 Sep 2023

Bruce

Ive stayed here in previous years and enjoyed my stay but the last 2 were with some concerns....last year our shower water would not get hot....had to shower in another room....this time toilet bowl and seat looked unclean....like mold had started growing....i alerted the front desk attendant and she gave me a different room....

Friends_and_family Friends

8/10

Excellent

02 Sep 2023

Dean

Jose and staff were very helpful and friendly. The property had some deficits, no access to pool or computer. Parking lot maintenance was long overdue. Sign on front of building needs repair. Lose the derelict vehicles. Though not Hampton's fault, someone should cut down weeds on neighboring property to better see the Hampton sign on approach to property. Overall, though the facility fulfilled our needs. Thank you.

Leisure Partner

2/10

Poor

13 Aug 2023

JAMES

I had an accident and tryed to cancel stay. I was told that I had a nonrefundable resrvation. I could not talk to anybody tell them I had purchased insurance.

6/10

Pleasant

07 Aug 2023

Nicole

This place was fine. It worked for our needs. There wasn't anything outstanding or terrible to report. Adequate

Leisure Family

2/10

Poor

06 Aug 2023

Heidi

This was one of the worst places ive ever stayed. The pool was not working, there were people in the courtyard being loud till almost 2 am. Our phone didn't work to call the front desk, one day the 1st floor button didn't work on the elevator so i thought i was trapped inside asked for more towels, after almost 2 hours i tracked down a maid. Just very unhappy and the staff could have cared less. Only good thing, parking was easy and it waz easy to find

8/10

Excellent

06 Aug 2023

Christina

Pretty out dated. Not a lot of amenities. The elevator broke and the pool was closed during our entire stay

6/10

Pleasant

06 Aug 2023

Holly

The staff was friendly. Our room was ok. Bathtub took 20 mins to drain after a shower. The pool was closed, which was not good!! The reason I booked here was the indoor pool and it was close to the venue we were in town for. Continental breakfast was mediocre.

Leisure Family

10/10

Exceptional

06 Aug 2023

Ray

Very clean and the staff was friendly and welcoming

Leisure Family

8/10

Excellent

29 Jul 2023

Rocio

Everything was good. Only thing was that the pool was out of service because it was getting repairs

10/10

Exceptional

10 Jul 2023

Verified traveler

I wish the refrigerator had a freezer. #313

Self

10/10

Exceptional

15 Jun 2023

Christopher

convenient for my needs

Business Self

4/10

Poor

29 May 2023

Edmund

Never coming back

Leisure Partner

6/10

Pleasant

03 May 2023

Constance

Good for short stay.

Leisure Friends

2/10

Poor

19 Apr 2023

Carrie

Pool not working all weekend. Television didn’t work. Shower sprays sideways, Toilet doesn’t flush until you hold the lever for one minute. iPhone charger outlets don’t work. Sheets were dirty. One sheet had a dried up eye contact stuck on it. (We don’t have eye contacts) The hotel looks like they may tear it down because so many things are broke and nothing gets fixed. The hotel or Expedia wouldn’t help and didn’t bother to fix the problem. The hotel blamed Expedia. Expedia blamed the hotel.
We left and went to a hotel close by so we could swim and have a nice clean room!

Leisure Family_with_children

2/10

Poor

16 Apr 2023

Hollie

Don’t Stay Here

Might be one of the worst hotel rooms I’ve stayed in. There was a tweezer, a diaper & dirty spoon found under one of the beds. The pool is broken even though the site says it’s open, & the pool has not been working for a while. But thank goodness for extra loud AC, drowns out the noise from the highway.

Friends_and_family Family

4/10

Poor

11 Apr 2023

Guadalupe

We were very disappointed about the pool not working/ available when we were there. I made reservations here because the pool was going to be open and usable for our stay. The web page didn't indicate that the pool wasn't working/ available. We get there and no note or staff informed us about the pool not being available. When we get to the pool door, a small note (about 2in x 5in) was posted there that the pool was under maintenance and wasn't available. Not sure we will stay here again.

Leisure Family_with_children

6/10

Pleasant

27 Mar 2023

Verified traveler

Convenient but not the cleanest hotel

Pool was not working - wish they would have told me when I booked since I said I was coming with my son. So I had a very disappointed son. Room was not the cleanest- several finger smudges on mirror by closet, tub and sink were not completely clean. Breakfast was fine and location was convenient.

Business Family

8/10

Excellent

20 Mar 2023

Pitsana Pete

Over all it good place to stay

Leisure Family

8/10

Excellent

13 Mar 2023

Nancy

It suited our needs and was convenient.

Business Family

6/10

Pleasant

15 Feb 2023

Dennis

Very friendly person at check in.
Room was clean. Only problem was microwave didn't work. Disappointing.

Leisure Partner

4/10

Poor

30 Jan 2023

Julianne

It was close to the area I was visiting.

Business Partner

8/10

Excellent

22 Dec 2022

Michelle

Booked hotel months in advance for granddaughter’s Xmas gift so she can swim and pool was “closed”.

Leisure Family_with_children

10/10

Exceptional

15 Dec 2022

Richard

Great

Leisure Partner

10/10

Exceptional

07 Dec 2022

Lisette

10/10

Leisure Self

4/10

Poor

21 Nov 2022

Annastasia

Meh

We booked a room with a king bed and were told upon check-in that because we’d booked through a third party, there was nothing the hotel could do so we were stuck with two queens beds. The hotel staff that checked us in didn’t ask for us to sign anything or provide our vehicle information which I found very odd: she just said “ID and credit card” and gave us our room keys. The room itself was ok but there was a lot of remodeling happening all over the hotel so hallways were torn up and messy at times. The beds were very firm and not particularly comfortable. We stayed here because that’s where the bride and groom booked a block of rooms but would not stay here again of our own choosing. Way too overpriced for the level of accommodation and service we received.

Partner

10/10

Exceptional

11 Nov 2022

David

Only thing i would say is cant see the sign due to the fact its the next door business thats closed

Business_and_leisure Partner

2/10

Poor

26 Oct 2022

Verified traveler

Hotel is remolding but still needs a lot of TLC

As soon as we walked in around 10pm we were not greeted and the person that took care of us was NOT in a good mood and her appearances was NOT professional at all.

The person after her, was wonderful but I can’t remember her name and the manager we spoke to in the morning was amazing and very pleasant and took care of us.

The rugs in the room were filthy, the sheets were itchy and stained. We asked for new sheets and bed spread and the sheets were stained as well. Room was not clean and you could feel it.

Partner

8/10

Excellent

14 Oct 2022

Lionel

Close to my destination

Business

8/10

Excellent

12 Oct 2022

Pedro

I like that the pool was open for a good amount of time. Felt like the fitness center had a very strong bleach smell so didn't feel like working out due to that..

Business Self

10/10

Exceptional

10 Oct 2022

Chad

.

Leisure Self

8/10

Excellent

06 Sep 2022

Steven

Hampton needs a total redo, not a refresh

Meh....this Hampton is in process of renovations, somewhat hard to tell at what stage they were regarding my own room and hallway..... somethings were done, others not

Self

10/10

Exceptional

23 Aug 2022

Penny

Staff was very friendly and helpful.

Leisure Family

6/10

Pleasant

21 Aug 2022

Ashley

Mediocre Stay

When I checked in the lady behind the desk was swamped. She was friendly the entire time and apologized for making me wait. I appreciated her. However the room was mediocre. The bathroom was not cleaned at all and the toilet worked maybe half the time. Shower wasn’t great (actually felt like under the tub part was warped). Breakfast was ok as well. Nothing to write home about. Gym was good.

Partner

10/10

Exceptional

21 Aug 2022

Becker

Tough to review as property was still being updated. Rooms were excellent and staff were stellar group!

Business Self

10/10

Exceptional

15 Aug 2022

Clyde

Great location.

Leisure Partner

10/10

Exceptional

15 Aug 2022

Gary

Nice people at desk.

Leisure Family

6/10

Pleasant

13 Aug 2022

Kathleen

Not Great!

The room was adequate but all the lamps but one were not working in the room. Maintenance came and got one lamp working but the wall lamps over the nightstand he was not able to get working. Not enough light to even read!
The bathroom had one hook to hang a towel, and no towel bars at all! We had to leave our wet snd soiled towels on the side of the tub.
Breakfast was ok but you couldn’t get water in the breakfast room.
Overall I found this hotel to be one I would not stay at again. Our last two stays at Hampton Inns were disappointing. The services and facilities were not great. We are looking elsewhere the next time we need a hotel.

Friends_and_family Family

2/10

Poor

11 Aug 2022

robert

service good, facilities poor

staff was friendly but facility was poor.
most tv channels did not work. the hot tub was down. the back door did not open. no shampoo or conditioner.
the ladies bathroom downstairs did not work, etc

Friends_and_family Friends

8/10

Excellent

08 Aug 2022

Eltha

The property was easy to locate, very close to where i wanted to go. My room was semi clean,, i found popcorn, child toy,and other things on the floor. You could see the bathroom was half swepty but overall it was ok.

Leisure Partner

4/10

Poor

30 Jul 2022

JUAN

Bad service. Nor fiendly.

4/10

Poor

25 Jul 2022

CARLOS

The room smelled like CBD/marijuana. Carpet was filthy. Also we booked a room with two double beds and when we got to hotel, got a room w/ queen bed and sofa bed. Never using Expedia again

Leisure Family

10/10

Exceptional

22 Jul 2022

Roy

Great check in person. Room was up to date. Breakfast was good.

Leisure Family

10/10

Exceptional

11 Jul 2022

DARRELL

The staff was friendly at breakfast.

Business Partner

2/10

Poor

30 Jun 2022

Paul

For a Hampton Inn, this place is very basic. The room had three problems. First, I like to have the fan running constantly at night – especially when, like last night, I’m given a room right by the elevator. The fan cutting on and off at night can wake me up. Neither the “High” nor “Low” settings on the fan worked, only the “Auto” setting. The corner of the room where the AC unit is located is dark, so I used my phone light to see the settings. When I did, I noticed a lot of debris inside the AC unit. I’m not sure what it was. It looks like the stuff that gets caught in low-hanging branches when a stream floods – kind of like a moldy moss. Not something I want to breath in. The worst part of my stay was when I tried to take a shower in the morning. I turned on the water, pulled up on the knob to activate the shower and…nothing. The shower didn’t work! I told the receptionist when I checked out. He said that he would notify the manager and she would call me. She didn’t.

Leisure Self

8/10

Excellent

22 Jun 2022

VICKI

Kinda run down and there were some seedy looking characters working on a vehicle in the back parking lot

Leisure Partner

8/10

Excellent

21 Jun 2022

Brad

Breakfast very good

Leisure Family

2/10

Poor

20 Jun 2022

Ajay

Bad condition

Horrible condition. Nothing was working. Every thing under maintenance.

Friends_and_family Family

10/10

Exceptional

06 Jun 2022

sally

Attractive, comfortable, full breakfast, exceptionally clean,
very comfy beds.

Leisure Partner

10/10

Exceptional

01 Jun 2022

Gloria

Un cuarto limpio buena cama,el area limpia y el desayuno exelente sobre todo las papas ricas q tenían 😅

Leisure Partner

2/10

Poor

16 May 2022

kenneth

False advertising

The stay was terrible. The pool was under construction and I was not informed until check in. I specifically wanted a hotel with pool for the kids. I will never use hotel.com again.

Friends_and_family Family

6/10

Pleasant

04 Apr 2022

Christina J

Pool was \"out of order\". Wallpaper & door frames were torn & hanging off the walls in the hallway. Flooring was gross. Toilet paper holder was broken. Breakfast food was minimal. Room & bed were comfortable though, basic & small albeit. Overall disappointing for what we paid.

Leisure Family_with_children

4/10

Poor

29 Mar 2022

Araceli

Never booking with Expedia. I booked for a king bed and ended up getting two queens. Very very disappointing

Leisure Partner

2/10

Poor

28 Mar 2022

Charles

I made a mistake on the dates of my arrival and called the hotel to change it, they said \"Call Expedia\" even though they had availability. I called Expedia and then they called the Hampton Inn, got everything switched and emailed me a confirmation. Got to the Hampton, the front desk manager confirmed that she spoke with Expedia but said no new booking came through but then ARGUED with Expedia on the phone (in front of me) and never got my booking changed. Expedia paid more money out of their own pocket ($50 more) to relocate me to a hotel 200 feet away because the Hampton Inn wouldn't cooperate. I don't think anyone did this on purpose but I think the system was down or the operator at the Hampton was ill-trained... but she definitely was NOT trying to work with Expedia to find a solution, she was only focused on blame for why my booking didn't get changed. Also, in front me me she mumbled \"If people wouldn't go to these websites just to get cheap rates\"... I was like, \"Hey, I don't go to Expedia just to get a CHEAP room, if I did, I'd have found a cheaper place than the Hampton, not all people that use web services to find hotels are cheap, it's a matter of convenience.\" Bottom line, some people should not be in the hospitality industry. Very disappointed.

Business

6/10

Pleasant

24 Jan 2022

Wendy

This is a sub par Hampton Inn. The parking lot needed attention. The staff wore no masks even though all guests are asked to wear one. A communal microwave in the hall. No thank you. No place to hang coats in the room and 1 trash can for the entire space...including the bathroom. The staff was pleasant and the rooms were clean. Its fine for 1 night but i would reconsider anything over 2 nights.

Business_and_leisure Family

6/10

Pleasant

01 Jan 2022

David

I like the stickers used in the door as a visual that the room has been cleaned and is good to go. The room was clean and comfortable. Bathroom was clean and plenty of hot water all day long!
The bummer was cold pool, no hot tub(probably covid reason) and no breakfast served. We always use this Hampton on this trip(1-2 time a year). I was also disappointed to find out that there was no one staffed at the desk for the overnight. A little disconcerting to find that out that morning. The morning desk help guy was bummed when he showed up for his shift, but did not apologize for the inconvenience.
I will give the benefit of the doubt due to covid. We have never had a negative experience here. I hope things improve at our next stay or we may reconsider future accommodations.

Leisure Family

6/10

Pleasant

27 Dec 2021

Carol

Great experience other than the $150 hold on my ca

I would’ve given an excellent review if not for the $150 hold on my credit card. I won’t be using this business in the future

Partner

4/10

Poor

22 Nov 2021

Anirudh

not upto the brand

Leisure Friends

8/10

Excellent

21 Nov 2021

Margaret

Awesome experience

Everyone was very nice, very quiet and very clean.

Partner

10/10

Exceptional

16 Nov 2021

Cathleen

Our room was very comfortable and the beds were very comfy. The room was very clean. Staff very helpful and pleasant. Morning breakfast was adequate. The room was nice and quiet could not hear any neighbors.

Partner

2/10

Poor

01 Nov 2021

Jerry

Hotel was clean. Hotel did NOT have working Cable TV and did not offer any discounted rate. Had an oh well attitude. Breakfast was so badly overcooked, we couldnt eat it.

Business

6/10

Pleasant

31 Oct 2021

Michael

Our stay

Room was very clean and comfortable and hotel was very clean. Only issues were that the satellite was out, and not a smart TV in the room to cast from my phone. Also the pool was not heated. So was kind of cool to swim in.

Friends_and_family Family

4/10

Poor

27 Oct 2021

Julie

During the 3 night stay the tv in our room did not work at all. There was no cable service. Front desk told us at the first night, but it was never fixed. Not reasonable for a hotel/motel to not have tv service in the rooms.

Leisure Family

4/10

Poor

25 Oct 2021

Robert

Poor for a Hampton Inn

For a Hampton Inn I thought many things should be better.
The breakfast was lacking in choices, each day it got less. The room only had one chair, so one of us had to sit on the bed. The door on the cabinet to the refrigerator was broken and would not close completely. Room service was suspended unless asked for!
Not my idea of a Hampton Inn!!

Partner

2/10

Poor

24 Oct 2021

Amanda

The hotel was out of cable throughout the entire building. No signal or cable in any room. The ice machines were out of order. The pool was freezing and lights were out of the pool holes sitting on the side of the pool. The lights in the pool area were burnt out until complaint. The hot tub was empty.

The manager, Bobbi, was unbelievably rude and disrespectful. She attacked us as we walked into the building without a mask - we are from out of state where it isn’t required and didn’t have one on hand. Instead of offering masks, she wouldn’t let us in the building without one. She tried telling us we couldn’t eat in the lobby/dining area. She yelled at us about our girls (softball team) running around the halls - which wasn’t our team anyway.

Our girls retreated to one room to hang out and stay out of trouble where they discovered a crack pipe under the bed. The mom took it to the front desk where the manager flipped her lid, took the pipe and took it into the back, refused to give the number to corporate or her name, and proceeded to threaten to call the cops on us. She then asked “where are you people from? You’ve been a problem all night”. Our parent ended up calling the police to make a report.

Our girls also had a run-in with an middle to older aged gentleman that was trying to sell them “crinkle fries for $50” and then proceeded to knock on their door.

Worst experience ever. Will NEVER stay here again.

Leisure Family

2/10

Poor

16 Oct 2021

Sara

ROOM CANCELED BY HOTEL WAS OVERBOOKED

Got there and the hotel said they were over booked had no room and my booking should of been canceled along with 7 other people booked through other sites. I am hotel rewards gold and they have this as me STAYING There when I’m just now getting home at 6am after attempting to check in around 11:30 pm!! I WANT MY REWARD night back and money!! The hotel said hotels was notified

2/10

Poor

16 Oct 2021

Fran

Terrance in the evening was the only one concerned with our stay
The breakfasts were terrible, no taste and thrown together with NO variety
The day personnel did not clean the room when we requested and had to wait to get it done
The day front desk was rude and very argumentative
The overall shape of the place has went downhill as I have stayed there many times before…never again!
By the way, found a used condom under my bed while looking for my shoe…YUK
And it wasn’t ours!!!

Leisure Family

6/10

Pleasant

13 Oct 2021

John

The hotel was a little run down. The pool was down they said for cleanup and maintenance however I didn't see anyone working or cleaning till last day of stay. The smell of chlorine was so strong you could smell it with doors closed down the hall.

Friends_and_family Family

8/10

Excellent

11 Oct 2021

Angie

Ok to stay at. Nothing fancy

Leisure Family

2/10

Poor

09 Oct 2021

Daniel

Isolation was nice. Hot Tub and pool closed! Breakfast was horrible. Room cleaning knocked at 8 AM! NoT Ever Again!

Business Partner

4/10

Poor

09 Oct 2021

Verified traveler

Room had terrible smell, it was also very dated.

Friends_and_family Family

2/10

Poor

05 Oct 2021

Georgia

DO NOT STAY HERE.

Dirty, smelly, poor bed. Breakfast was broken juice dispenser and very little go eat. I waited 20 minutes for coffee refill. When i asked fot credit on my 2nd night because i checked out early it was denied. What a fleabag! Do not stay here. Hilton would be shocked and ashamed of this property.

Partner

6/10

Pleasant

04 Oct 2021

Jerry

The hedge is so tall it blocks the Hampton sign. Cannot find the location.

Business Self

10/10

Exceptional

30 Sep 2021

Shantell

Room was nice n clean ty

Leisure Partner

2/10

Poor

30 Sep 2021

Walter

Poor amenities for older people.

Leisure Partner

4/10

Poor

27 Sep 2021

Trisha

Reserve carefully

After checking in, we went to our room only to find that it was a double bed room and not a king bed as we specifically reserved. When we went back to the front desk they said they didnt have any king beds even at the time I had reserved the room. So there was misrepresentation. We are still waiting for a response from the hotel. Reserve carefully.

Partner

8/10

Excellent

20 Sep 2021

Verified traveler

Overall comfortable and what I needed for the location. The breakfast was limited.
One night There was a noisy guest and the front staff were very responsive and resolved the problem quickly.

Friends_and_family Family

4/10

Poor

20 Sep 2021

Kevin

Terrible

There were multiple issues from the time we arrived. We had two rooms and immediately one of the rooms toilets over flooded and we had to move rooms. The pool was closed on a Saturday for cleaning because it was filthy. The continental breakfast was bare and the eggs tasted odd. On Sunday night the fire alarm was going off outside and in the lobby a pipe had busted which flooded the entry way and the entrance to the elevators. The alarm continued to go off past midnight and a front desk person was no where to be found. The rooms were fine but the overall experience was terrible.

Friends_and_family Family

2/10

Poor

19 Sep 2021

Delana

I was very disappointed the pool was closed..did not stay. Requesting a full refund.

Leisure Family_with_children

2/10

Poor

17 Sep 2021

Ali

nothing

Business_and_leisure Family_with_children

6/10

Pleasant

15 Sep 2021

Robert

Old building

Business_and_leisure Partner

6/10

Pleasant

09 Sep 2021

John

Good hotel, but cable TV at the hotel had limited selection of channels.

Business Self

6/10

Pleasant

30 Aug 2021

Verified traveler

The front entrance smelled...the rooms were small and fairly clean. Breakfast was terrible. Not at all what we expected from a Hampton Inn. Wish we would have stayed at nearby Holiday Inn.

Friends_and_family Family

10/10

Exceptional

25 Aug 2021

Sanders

It was an OK stay overall

4/10

Poor

22 Aug 2021

Verified traveler

This is a subpar Hampton Inn. Had A/C issues in both the lobby and the rooms. It stated breakfast was included and there was 1 waffle machine to share with all guests. The building needs repairs and up keep.

Leisure Friends

2/10

Poor

16 Aug 2021

Verified traveler

I did not stay here. This reservation was supposed to be cancelled.

2/10

Poor

15 Aug 2021

Verified traveler

Room had a bad smell coming from vents of AC unit, had to keep a window open plus run the bath fan all night while running the air conditioning just to suck fresh air into the room. Pool closed for maintenance, for several weeks apparently. Ice machines broken. Vending machines out of order. Breakfast was subpar.

Leisure Partner

6/10

Pleasant

09 Aug 2021

Verified traveler

Bit Pricey/ Slightly Outdated

Guest services was amazing, cordial and accommodating

Friends_and_family Family

2/10

Poor

08 Aug 2021

William

There was no room avialable, they were over booked! I recieved no notice of this. I recieved no text or email conformation.

Friends_and_family Family

6/10

Pleasant

04 Aug 2021

Aura

Bad customer service!

The customer service was not good!! People were not nice except for the kitchen lady!

Friends_and_family Friends

10/10

Exceptional

03 Aug 2021

Verified traveler

The rooms were very clean the beds were comfortable the staff was very nice the pool was nice the hot breakfast was good
The only problem was that we reserved two queen beds for each room (2) rooms reserved & the other room was occupied so we had to wait for another room which ended up being a king bed but It worked out and we had a nice time. I enjoyed my husband ,daughter & grandkids they loved swimming 🤗

Leisure Family_with_children