Inn Chicago Elgin / I-90

2/10

Poor

31 Jul 2026

Claudia

Dirty sink and shower with wet towels in the shower.
One entrance to the hotel. Other room entry/ exits were not accessible.
My reservation was for a king size bed. I was given a room with 1 double bed only.
A/C was not adjustable.
Terrible!
Staff was friendly.

10/10

Exceptional

29 Jul 2026

Mary

This inn was amazing! Super friendly staff, always being cleaned, breakfast and coffee constantly restocked and cleaned up. When I come back to Illinois this will be the place that we stay for sure.

10/10

Exceptional

27 Jul 2026

Michele

Rooms looked modern and new. Easy parking. Price was great!

2/10

Poor

26 Jul 2026

Jarrod

Didnt have a remote, employee tried barging in while I was not decent, if I had not put the chain lock he would have came in. Also the outside entrance close to my room didnt work. Did not smell pleasant.

10/10

Exceptional

18 Jul 2026

WALTER

I was surprised how nice the room was for the at a fair price. However, i did not think that the property maintenance (landscaping) was up acceptable. The shrubs were over grown, the lawn edging was not done at all, and the trees had not been pruned at all. This place is a diamond in the rough if only those items received some tending to. Otherwise, this is where I will come back to on my next stay.

10/10

Exceptional

16 Jul 2026

Korena

My son and I flew in from NY with a LONG period of nothing to do until our events at the NOW Arena, which has a bag policy so we wouldn’t have been allowed to take ours with us to the event. I explained this to the staff at the hotel and for a small fee they allowed us to do a super early check in AND allowed us to have breakfast there. Very accommodating. Highly recommend!

Family

4/10

Poor

13 Jul 2026

Ben

Not happy with booking, checkin. Room was just ok.✅

8/10

Excellent

08 Jul 2026

Wayne

Room was clean staff gave us extra towels. Plenty of parking no pool

Partner

6/10

Pleasant

07 Jul 2026

Darrell

Run down

10/10

Exceptional

06 Jul 2026

Phongsak

Good place

8/10

Excellent

29 Jun 2026

Ester

El sitio es espectacular, lo único que no me pareció fue que hallan cobrado un deposito por habitación, cuando en la información para hacer la reservacion no decía nada!

10/10

Exceptional

28 Jun 2026

Hilary

Newly remodeled. Nice location.

Partner

6/10

Pleasant

28 Jun 2026

Bruce

No coffee maker in the room. The room also didn't have any water glasses. When we went to check out there was a note that said the attendant would be back in an hour.

Partner

8/10

Excellent

28 Jun 2026

Natalie

The room was clean, the staff was helpful, the fitness center was pretty good for a hotel. Outdoor signage when driving up to the hotel for the first time needs to be improved. There are only temporary banners by the road currently, not a percent sign.

Self

4/10

Poor

25 Jun 2026

Emily

The place was not great. There is nothing good nearby and the breakfast had terrible options.

Partner

10/10

Exceptional

22 Jun 2026

Angel

Good decent room was clean

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Tracy

Was clean and comfortable

6/10

Pleasant

21 Jun 2026

Sandra

The Room was nice, bed was very good. Very Small closet in room. No coffee pot in room. Front desk service was bad. Overall for the price it was okay.

Partner

10/10

Exceptional

18 Jun 2026

Jason

A great place to rest with a lot of good restaurants nearby. The room was clean and comfortable.

Self

10/10

Exceptional

17 Jun 2026

Chauncey

Nice rooms. I don't like $100 deposit

6/10

Pleasant

15 Jun 2026

Amy

The stay was decent as I was only there to sleep. The significant miss for me is no coffee in the room. I prefer to have a cup of coffee in my room while I ready for the day before going down to the lobby and sadly that was not an option for this hotel. They have a single coffee maker in the lobby for everyone to utilize at all times. Also, the ice machine was not working on our floor and you had to go to the lobby for that as well.

Self

4/10

Poor

14 Jun 2026

Matthew

Won't be back..not clean loud people ..staff never available when you need them..rather rude at your check in also.

Partner

4/10

Poor

06 Jun 2026

JOSE E

That's terrible service and staff

Business

10/10

Exceptional

04 Jun 2026

kevin

I wish they had a pool. I wish they had more breakfast choices—fluffy scrambled eggs, bacon, pancakes or waffles—stuff like that.

Partner

8/10

Excellent

01 Jun 2026

Gary

Make sure if you are wanting a Pool or Hot Tub, this Inn does not have one. Some of the advertisements, show that they have one, but don't.
Hopefully you don't get a room that ajoins your room, with a noisy couple. Walls seem to be thin and you can hear everything all night long!
Rooms where nice and clean and comfortable. Breakfast was better than Continental Breakfast with microwaved cheese omelette and sausage.
Staff was somewhat helpful, until I complained about No pool and hot tub. It was worth the price...!

Partner

4/10

Poor

30 May 2026

Crystal

Would not stay here again. 8.0 on Hotels.com is way to high of a rating. The place smelled bad in the lobby, elevators, and hallway. Ice machine out of order on the second floor. Areas of the building and ceiling tiles dilapidated. Continental breakfast was severely lacking. Choose not to swim or eat the breakfast based off of mild fear and both were unappealing.

Partner

8/10

Excellent

24 May 2026

Jennifer

Rooms were clean. Breakfast was a little lacking. Staff was nice.

Family

10/10

Exceptional

24 May 2026

Yesenia

Muy buen servicio y limpieza de las instalaciones 👏

Partner

4/10

Poor

23 May 2026

richard

poo; wasnt opened and the ice machine didnt work

Partner

10/10

Exceptional

20 May 2026

Joydeep

The staff was very helpful and eager to help. The property was excellent

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Syed

Nice place!

8/10

Excellent

21 Apr 2026

Ryan

You get what you pay for. Decent room. Skip the breakfast it’s horrible.

Business

10/10

Exceptional

20 Apr 2026

Renee

Hotel was clean and quiet. Very impressed with the place.

Partner

6/10

Pleasant

06 Apr 2026

Marta

Hotel was not bad, room was clean. However, when we got to the hotel there were not lights on the outside everything was dark. And we have to wait until someone comes to open the door for us.

Family

6/10

Pleasant

23 Mar 2026

Mike

Mattress was hard on back. Breakfast was lacking.

6/10

Pleasant

23 Mar 2026

Kerri

The gentleman at the front desk was very nice. When we got into our room, we found it was never cleaned. He quickly found a different room to put us in and that room still had garbage in one of the cans. There was no soap in the bathroom to wash our hands with. I feel we should have gotten SOMETHING....literally anything for the inconvenience of getting into a room that was never cleaned.

Family_with_children

10/10

Exceptional

14 Mar 2026

Emmanuel

Generally the room is very clean. Quiet place to stay. I recommend this place.

8/10

Excellent

12 Mar 2026

Michael

The photo shows this as a Hampton inn. It is no longer a Hampton. Still a nice hotel.

Self

8/10

Excellent

24 Feb 2026

Thomas

rate is more affordable, convenient location for when we are in town, clean place, very helpful and courteous staff, but shower water did not get hot!

2/10

Poor

19 Mar 2024

Samuel

The hotel was closed! I had to find a new hotel

Business Family

8/10

Excellent

15 Feb 2024

Siddhesh

Good

2/10

Poor

20 Jan 2024

Francis

DO NOT I REPEAT DO NOT stay at this hotel.

DO NOT, I repeat DO NOT stay at this hotel.

I normally have great experiences with Hampton Inn which is why I chose this hotel on our drive back home, in fact my son and I stayed at a Hampton Inn in Toledo the night previous and it was fantastic.

The pool was closed due to \"Maintenance\" which was false. They just didn't have staff to take care of towels etc. The main door was never locked at night. There were paint chips on the floor in both the room and the hallway. It smelled like wet dogs everywhere.

They also charged $150 for incidentals which I thought was out of the ordinary but they also then charged me the same fee as hotels.com and if you try to call them at the front desk best of luck. So I was charged twice.

Days after I would try calling and all I would get is a busy signal so I finally just went straight to my bank and took care of it that way.

After reading their reviews through this site and google I wish I had checked before booking but it was late, we were tired and hungry.

This hotel is an absolute embarrassment to the Hilton franchise. I should have had better instincts when my son said \"Dad we are the only car in the parking lot.\"

I wish I could give less than a one star rating on this.

I normally never complain and make the best of a given situation but I can't imagine being there with a young family.

Friends_and_family Family

10/10

Exceptional

19 Nov 2023

John

Nov 17/18 Hampton Inn Elgin

Hotel was very clean and quiet. Breakfast was excellent, lots of choices.

Partner

4/10

Poor

08 Oct 2023

Catherine

Not the greatest stay.

I specifically booked this hotel because it had a hot tub and we were looking forward to using it after a long travel day. The entire pool area was closed, so that was very disappointing. Also, the hotel seemed a little run down and the breakfast was sub par. Not up to the normal standards of a Hampton Inn.

Friends_and_family Friends

6/10

Pleasant

24 Sep 2023

Bruce

Ive stayed here in previous years and enjoyed my stay but the last 2 were with some concerns....last year our shower water would not get hot....had to shower in another room....this time toilet bowl and seat looked unclean....like mold had started growing....i alerted the front desk attendant and she gave me a different room....

Friends_and_family Friends

8/10

Excellent

02 Sep 2023

Dean

Jose and staff were very helpful and friendly. The property had some deficits, no access to pool or computer. Parking lot maintenance was long overdue. Sign on front of building needs repair. Lose the derelict vehicles. Though not Hampton's fault, someone should cut down weeds on neighboring property to better see the Hampton sign on approach to property. Overall, though the facility fulfilled our needs. Thank you.

Leisure Partner

2/10

Poor

13 Aug 2023

JAMES

I had an accident and tryed to cancel stay. I was told that I had a nonrefundable resrvation. I could not talk to anybody tell them I had purchased insurance.

6/10

Pleasant

07 Aug 2023

Nicole

This place was fine. It worked for our needs. There wasn't anything outstanding or terrible to report. Adequate

Leisure Family

2/10

Poor

06 Aug 2023

Heidi

This was one of the worst places ive ever stayed. The pool was not working, there were people in the courtyard being loud till almost 2 am. Our phone didn't work to call the front desk, one day the 1st floor button didn't work on the elevator so i thought i was trapped inside asked for more towels, after almost 2 hours i tracked down a maid. Just very unhappy and the staff could have cared less. Only good thing, parking was easy and it waz easy to find

8/10

Excellent

06 Aug 2023

Christina

Pretty out dated. Not a lot of amenities. The elevator broke and the pool was closed during our entire stay

6/10

Pleasant

06 Aug 2023

Holly

The staff was friendly. Our room was ok. Bathtub took 20 mins to drain after a shower. The pool was closed, which was not good!! The reason I booked here was the indoor pool and it was close to the venue we were in town for. Continental breakfast was mediocre.

Leisure Family

10/10

Exceptional

06 Aug 2023

Ray

Very clean and the staff was friendly and welcoming

Leisure Family

8/10

Excellent

29 Jul 2023

Rocio

Everything was good. Only thing was that the pool was out of service because it was getting repairs

10/10

Exceptional

10 Jul 2023

Verified traveler

I wish the refrigerator had a freezer. #313

Self

10/10

Exceptional

15 Jun 2023

Christopher

convenient for my needs

Business Self

4/10

Poor

29 May 2023

Edmund

Never coming back

Leisure Partner

6/10

Pleasant

03 May 2023

Constance

Good for short stay.

Leisure Friends

2/10

Poor

19 Apr 2023

Carrie

Pool not working all weekend. Television didn’t work. Shower sprays sideways, Toilet doesn’t flush until you hold the lever for one minute. iPhone charger outlets don’t work. Sheets were dirty. One sheet had a dried up eye contact stuck on it. (We don’t have eye contacts) The hotel looks like they may tear it down because so many things are broke and nothing gets fixed. The hotel or Expedia wouldn’t help and didn’t bother to fix the problem. The hotel blamed Expedia. Expedia blamed the hotel.
We left and went to a hotel close by so we could swim and have a nice clean room!

Leisure Family_with_children

2/10

Poor

16 Apr 2023

Hollie

Don’t Stay Here

Might be one of the worst hotel rooms I’ve stayed in. There was a tweezer, a diaper & dirty spoon found under one of the beds. The pool is broken even though the site says it’s open, & the pool has not been working for a while. But thank goodness for extra loud AC, drowns out the noise from the highway.

Friends_and_family Family

4/10

Poor

11 Apr 2023

Guadalupe

We were very disappointed about the pool not working/ available when we were there. I made reservations here because the pool was going to be open and usable for our stay. The web page didn't indicate that the pool wasn't working/ available. We get there and no note or staff informed us about the pool not being available. When we get to the pool door, a small note (about 2in x 5in) was posted there that the pool was under maintenance and wasn't available. Not sure we will stay here again.

Leisure Family_with_children

6/10

Pleasant

27 Mar 2023

Verified traveler

Convenient but not the cleanest hotel

Pool was not working - wish they would have told me when I booked since I said I was coming with my son. So I had a very disappointed son. Room was not the cleanest- several finger smudges on mirror by closet, tub and sink were not completely clean. Breakfast was fine and location was convenient.

Business Family

8/10

Excellent

20 Mar 2023

Pitsana Pete

Over all it good place to stay

Leisure Family

8/10

Excellent

13 Mar 2023

Nancy

It suited our needs and was convenient.

Business Family

6/10

Pleasant

15 Feb 2023

Dennis

Very friendly person at check in.
Room was clean. Only problem was microwave didn't work. Disappointing.

Leisure Partner

4/10

Poor

30 Jan 2023

Julianne

It was close to the area I was visiting.

Business Partner

8/10

Excellent

22 Dec 2022

Michelle

Booked hotel months in advance for granddaughter’s Xmas gift so she can swim and pool was “closed”.

Leisure Family_with_children

10/10

Exceptional

15 Dec 2022

Richard

Great

Leisure Partner

10/10

Exceptional

07 Dec 2022

Lisette

10/10

Leisure Self

4/10

Poor

21 Nov 2022

Annastasia

Meh

We booked a room with a king bed and were told upon check-in that because we’d booked through a third party, there was nothing the hotel could do so we were stuck with two queens beds. The hotel staff that checked us in didn’t ask for us to sign anything or provide our vehicle information which I found very odd: she just said “ID and credit card” and gave us our room keys. The room itself was ok but there was a lot of remodeling happening all over the hotel so hallways were torn up and messy at times. The beds were very firm and not particularly comfortable. We stayed here because that’s where the bride and groom booked a block of rooms but would not stay here again of our own choosing. Way too overpriced for the level of accommodation and service we received.

Partner

10/10

Exceptional

11 Nov 2022

David

Only thing i would say is cant see the sign due to the fact its the next door business thats closed

Business_and_leisure Partner

2/10

Poor

26 Oct 2022

Verified traveler

Hotel is remolding but still needs a lot of TLC

As soon as we walked in around 10pm we were not greeted and the person that took care of us was NOT in a good mood and her appearances was NOT professional at all.

The person after her, was wonderful but I can’t remember her name and the manager we spoke to in the morning was amazing and very pleasant and took care of us.

The rugs in the room were filthy, the sheets were itchy and stained. We asked for new sheets and bed spread and the sheets were stained as well. Room was not clean and you could feel it.

Partner

8/10

Excellent

14 Oct 2022

Lionel

Close to my destination

Business

8/10

Excellent

12 Oct 2022

Pedro

I like that the pool was open for a good amount of time. Felt like the fitness center had a very strong bleach smell so didn't feel like working out due to that..

Business Self

10/10

Exceptional

10 Oct 2022

Chad

.

Leisure Self

8/10

Excellent

06 Sep 2022

Steven

Hampton needs a total redo, not a refresh

Meh....this Hampton is in process of renovations, somewhat hard to tell at what stage they were regarding my own room and hallway..... somethings were done, others not

Self

10/10

Exceptional

23 Aug 2022

Penny

Staff was very friendly and helpful.

Leisure Family

6/10

Pleasant

21 Aug 2022

Ashley

Mediocre Stay

When I checked in the lady behind the desk was swamped. She was friendly the entire time and apologized for making me wait. I appreciated her. However the room was mediocre. The bathroom was not cleaned at all and the toilet worked maybe half the time. Shower wasn’t great (actually felt like under the tub part was warped). Breakfast was ok as well. Nothing to write home about. Gym was good.

Partner

10/10

Exceptional

21 Aug 2022

Becker

Tough to review as property was still being updated. Rooms were excellent and staff were stellar group!

Business Self

10/10

Exceptional

15 Aug 2022

Clyde

Great location.

Leisure Partner

10/10

Exceptional

15 Aug 2022

Gary

Nice people at desk.

Leisure Family

6/10

Pleasant

13 Aug 2022

Kathleen

Not Great!

The room was adequate but all the lamps but one were not working in the room. Maintenance came and got one lamp working but the wall lamps over the nightstand he was not able to get working. Not enough light to even read!
The bathroom had one hook to hang a towel, and no towel bars at all! We had to leave our wet snd soiled towels on the side of the tub.
Breakfast was ok but you couldn’t get water in the breakfast room.
Overall I found this hotel to be one I would not stay at again. Our last two stays at Hampton Inns were disappointing. The services and facilities were not great. We are looking elsewhere the next time we need a hotel.

Friends_and_family Family

2/10

Poor

11 Aug 2022

robert

service good, facilities poor

staff was friendly but facility was poor.
most tv channels did not work. the hot tub was down. the back door did not open. no shampoo or conditioner.
the ladies bathroom downstairs did not work, etc

Friends_and_family Friends

8/10

Excellent

08 Aug 2022

Eltha

The property was easy to locate, very close to where i wanted to go. My room was semi clean,, i found popcorn, child toy,and other things on the floor. You could see the bathroom was half swepty but overall it was ok.

Leisure Partner

4/10

Poor

30 Jul 2022

JUAN

Bad service. Nor fiendly.

4/10

Poor

25 Jul 2022

CARLOS

The room smelled like CBD/marijuana. Carpet was filthy. Also we booked a room with two double beds and when we got to hotel, got a room w/ queen bed and sofa bed. Never using Expedia again

Leisure Family

10/10

Exceptional

22 Jul 2022

Roy

Great check in person. Room was up to date. Breakfast was good.

Leisure Family

10/10

Exceptional

11 Jul 2022

DARRELL

The staff was friendly at breakfast.

Business Partner

2/10

Poor

30 Jun 2022

Paul

For a Hampton Inn, this place is very basic. The room had three problems. First, I like to have the fan running constantly at night – especially when, like last night, I’m given a room right by the elevator. The fan cutting on and off at night can wake me up. Neither the “High” nor “Low” settings on the fan worked, only the “Auto” setting. The corner of the room where the AC unit is located is dark, so I used my phone light to see the settings. When I did, I noticed a lot of debris inside the AC unit. I’m not sure what it was. It looks like the stuff that gets caught in low-hanging branches when a stream floods – kind of like a moldy moss. Not something I want to breath in. The worst part of my stay was when I tried to take a shower in the morning. I turned on the water, pulled up on the knob to activate the shower and…nothing. The shower didn’t work! I told the receptionist when I checked out. He said that he would notify the manager and she would call me. She didn’t.

Leisure Self

8/10

Excellent

22 Jun 2022

VICKI

Kinda run down and there were some seedy looking characters working on a vehicle in the back parking lot

Leisure Partner

8/10

Excellent

21 Jun 2022

Brad

Breakfast very good

Leisure Family

2/10

Poor

20 Jun 2022

Ajay

Bad condition

Horrible condition. Nothing was working. Every thing under maintenance.

Friends_and_family Family

10/10

Exceptional

06 Jun 2022

sally

Attractive, comfortable, full breakfast, exceptionally clean,
very comfy beds.

Leisure Partner

10/10

Exceptional

01 Jun 2022

Gloria

Un cuarto limpio buena cama,el area limpia y el desayuno exelente sobre todo las papas ricas q tenían 😅

Leisure Partner

2/10

Poor

16 May 2022

kenneth

False advertising

The stay was terrible. The pool was under construction and I was not informed until check in. I specifically wanted a hotel with pool for the kids. I will never use hotel.com again.

Friends_and_family Family

6/10

Pleasant

04 Apr 2022

Christina J

Pool was \"out of order\". Wallpaper & door frames were torn & hanging off the walls in the hallway. Flooring was gross. Toilet paper holder was broken. Breakfast food was minimal. Room & bed were comfortable though, basic & small albeit. Overall disappointing for what we paid.

Leisure Family_with_children

4/10

Poor

29 Mar 2022

Araceli

Never booking with Expedia. I booked for a king bed and ended up getting two queens. Very very disappointing

Leisure Partner

2/10

Poor

28 Mar 2022

Charles

I made a mistake on the dates of my arrival and called the hotel to change it, they said \"Call Expedia\" even though they had availability. I called Expedia and then they called the Hampton Inn, got everything switched and emailed me a confirmation. Got to the Hampton, the front desk manager confirmed that she spoke with Expedia but said no new booking came through but then ARGUED with Expedia on the phone (in front of me) and never got my booking changed. Expedia paid more money out of their own pocket ($50 more) to relocate me to a hotel 200 feet away because the Hampton Inn wouldn't cooperate. I don't think anyone did this on purpose but I think the system was down or the operator at the Hampton was ill-trained... but she definitely was NOT trying to work with Expedia to find a solution, she was only focused on blame for why my booking didn't get changed. Also, in front me me she mumbled \"If people wouldn't go to these websites just to get cheap rates\"... I was like, \"Hey, I don't go to Expedia just to get a CHEAP room, if I did, I'd have found a cheaper place than the Hampton, not all people that use web services to find hotels are cheap, it's a matter of convenience.\" Bottom line, some people should not be in the hospitality industry. Very disappointed.

Business

6/10

Pleasant

24 Jan 2022

Wendy

This is a sub par Hampton Inn. The parking lot needed attention. The staff wore no masks even though all guests are asked to wear one. A communal microwave in the hall. No thank you. No place to hang coats in the room and 1 trash can for the entire space...including the bathroom. The staff was pleasant and the rooms were clean. Its fine for 1 night but i would reconsider anything over 2 nights.

Business_and_leisure Family

6/10

Pleasant

01 Jan 2022

David

I like the stickers used in the door as a visual that the room has been cleaned and is good to go. The room was clean and comfortable. Bathroom was clean and plenty of hot water all day long!
The bummer was cold pool, no hot tub(probably covid reason) and no breakfast served. We always use this Hampton on this trip(1-2 time a year). I was also disappointed to find out that there was no one staffed at the desk for the overnight. A little disconcerting to find that out that morning. The morning desk help guy was bummed when he showed up for his shift, but did not apologize for the inconvenience.
I will give the benefit of the doubt due to covid. We have never had a negative experience here. I hope things improve at our next stay or we may reconsider future accommodations.

Leisure Family

6/10

Pleasant

27 Dec 2021

Carol

Great experience other than the $150 hold on my ca

I would’ve given an excellent review if not for the $150 hold on my credit card. I won’t be using this business in the future

Partner