Name: Super 8 by Wyndham Crystal Lake
Address: 577 Crystal Point Dr, Crystal Lake, 60014, US

10/10

Exceptional

06 Jul 2026

Olivette

The cleanest

Partner

2/10

Poor

14 Jun 2026

Michelle

Hotel smells like a smoker was in the room and hallways. Bed was uncomfortable and bathroom floor needed mopped

Partner

2/10

Poor

13 Jun 2026

Eulalio

The worst hotel I've ever been in! I thought that being a Windham hotel that it would be better, but no. The slightest noise was so easily heard in our room. My wife and I did NOT feel any privacy and we ended up leaving super early and checked out I think it was around midnight. We both thought, \"why put ourselves through this?\" So we left! There are other hotels in Crystal Lake, IL. do not choose the Super 8. Definitely not worth the price of the room!

Partner

2/10

Poor

13 Jun 2026

Lynn

The property itself was horrible not clean smelled of cigarettes homeless man in parking lot peeing then he was in the lobby
We left an hour after checking in
Stains on sheets ceiling was cracked and collapsing. Ice machine was broken out of order AWFUL

Family

2/10

Poor

02 Jun 2026

guido

You get what you pay for. I had an interrupted night of sleep with loud guests or employees right outside my door and an ice maker that was so loud I'm sure it needed service. I didn't want to leave a bad review. I wanted to kindly pay for the night I stayed (however unsatisfying) and check out one night early from my 2 night stay. The front desk staff could not accommodate me and the person with the ability to do so was \"not in station.\" I paid for 2 nights. I stayed for one noisy night. I don't like writing bad reviews. The hotel team I thought would have been able to accommodate me. I was wrong.

Self

10/10

Exceptional

29 May 2026

Julie

It was very pleasant to stay at.

Self

2/10

Poor

25 May 2026

Jill

Dirty smelled like dogs everything falling apart no elevator breakfast was terrible

Business Family_with_children

4/10

Poor

03 May 2026

Dawn

Seems to be runner down. We had to switch rooms due to the poor maintenance. New room floor was dirty and window opened. Was the room really cleaned. We don’t plan on stay there anymore due to the recent reoccurrence issues.

Friends_and_family Friends

6/10

Pleasant

28 Apr 2026

Dawn

Check the bathrooms when you arrive. We've had our toilet and faucet loose. This is something housekeeping should have caught.

Last night, bathroom ceiling was dripping. We had to switch rooms.

Friends_and_family Friends

10/10

Exceptional

07 Apr 2026

Jose

Recommend it

Self

8/10

Excellent

28 Mar 2026

virginia

Breakfast was cereal only(raisin bran, fruitloops and instant oatmeal) coffee and apple juice. Disappointed! Room and beds were nice, bathroom needed a little an attention for age and cleanliness. The refrigerator was noisy.

Pet

8/10

Excellent

17 Mar 2026

William

The room was very clean and the overall inside of the building looked well maintained.

10/10

Exceptional

15 Jan 2026

Shaul

Sam is a Great Host. Very Accommodating

Business Self

2/10

Poor

08 Dec 2025

Elaine

I have nothing positive to say about my stay at this hotel.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Maria

For the price it was good

Leisure Family

4/10

Poor

29 Nov 2025

Melissa

The lights didn’t work on the room when u first walked in . Plus they couldn’t give me a refund on the room when I only needed it for one night .

6/10

Pleasant

28 Nov 2025

Grace

The room was not ready when we got there for early check-in, even though we called ahead. The room was not clean and conditions were very worn. Worst of all, the heater in the room made a terrible knocking noise all night. The staff was nice and it was great to be able to bring our dog at only $20.

Partner

10/10

Exceptional

11 Nov 2025

Kadarayen

…

2/10

Poor

10 Nov 2025

Sherri

This was the nastiest place we have stayed. If I could I would attach ohotos

Business_and_leisure Partner

4/10

Poor

08 Nov 2025

Andres

Needs maintenance everywhere

8/10

Excellent

21 Oct 2025

Catherine

The staff was friendly, courteous and helpful! SO convenient to multiple shopping locations, easy access to the highways to go into the city and clean

Leisure Partner

8/10

Excellent

15 Sep 2025

Gary

Only issue was the room was next to an outside entrance to the hotel. So, at 5:30 AM, the cadre of workers with service trucks started leaving and the door would bang each time...for about 20 minutes.

Leisure Family

8/10

Excellent

15 Sep 2025

Peter

Morning coffee was great, breakfast was so so.

Leisure Self

4/10

Poor

10 Sep 2025

Anthony

Now a former regular motel. When a member of staff has no idea if they sell detergent and to see someone else later ..
Not much point in having a laundry room is there?

Leisure Friends

6/10

Pleasant

19 Aug 2025

Peter

Check in smooth. Fridge not working in room but got fixed after a couple of requests. Basic facilities and breakfast was as basic as could be. A supermarket near by, also a couple of bar/restaurants. 20 minute walk to the main area of town and the local train service to downtown Chicago (Metra). OK for the price

Leisure Friends

4/10

Poor

20 Jul 2025

Thomas

Our room was reasonably okay but the so-called breakfast was a cheek or practically non-existent respectively

Leisure Family

6/10

Pleasant

13 Jul 2025

Chris

Noise, room was clean but right next to lobby and ice machine

Leisure

10/10

Exceptional

06 Jul 2025

Adam

Great

4/10

Poor

30 Jun 2025

Roger

Convenient location.
Says breakfast included and signs at facility say SuperStart breakfast which would lead you to believe it is a descent breakfast. Well it was just cereal and maybe a doughnut. When i book a room i factor in a breakfast into the price of the room to determine where i am going to stay. Very misleading.

Leisure Partner

8/10

Excellent

30 Jun 2025

David

The breakfast offerings were light. Two kinds of cereal, and bananas.

4/10

Poor

24 Jun 2025

Craig

Tough

Service was good I made a reservation and they didn’t have a room available. They gave me a handicap room I should’ve paid a little more money to say somewhere else.

Friends_and_family Family

2/10

Poor

21 Jun 2025

Nadezhda

We actually did not stay. We walked in. Looked at our room. The shower wall had a large hole in it. The bed spread had a hole in it. The ceiling was messed up. The paint job looded unfinished. We asked for another room, while warning the staff that if it's not better, we'll ask for our money back. Went to the second room. It was not much better. Decide that we did not want to pay for 5 nights of this and so, asked for our money back and had a very nice stay at another hotel.

10/10

Exceptional

16 Jun 2025

Gordy

Cry good

Friends_and_family Family

2/10

Poor

10 Jun 2025

Theresa L

Windham takes these properties that are old and gets their name on them but they're really taking their name down.

4/10

Poor

31 May 2025

Thomas J

Courteous staff. Early checkin no charge.
Good location close to stores and resturents

No elavator had to drag lugage up the steps.
broken furniture in the room.

Leisure Self

10/10

Exceptional

26 May 2025

Maria

Na

6/10

Pleasant

18 May 2025

David

Very basic, seems like a lot of smoking rooms, dated motel

Leisure Self

6/10

Pleasant

15 May 2025

Aleksandr

Good

6/10

Pleasant

14 Apr 2025

Chris

What I did not like. It was a very cold, clear, beautiful night. Power went out for 3-4 hours and kids now have the FLU because of the loss of power/heat that night. NO consideration for my kids. NO partial compensation for the night of inconvenience . I expected more from the name of Wyndham. No back up generators. They had this was an at of GOD. If the building was struct by lightning that is act of good. Holiday Inn has generators.

Leisure Family

4/10

Poor

04 Apr 2025

Maricruz

Hotel room smelled a lot like cigarette the faucet in the bathroom was leaking The tub was dirty. The sheets had a lot of hair.

Partner

8/10

Excellent

24 Mar 2025

Brenda

Nice place. Reasonably priced

Leisure Partner

10/10

Exceptional

20 Mar 2025

Rodolfo

Nice and clean and family

10/10

Exceptional

14 Mar 2025

Maurice

Friendly staff

Business_and_leisure Self

10/10

Exceptional

03 Mar 2025

Karen

Everything was ok wirh property...rates could be a litter better. But overall its ok

Business_and_leisure Self

6/10

Pleasant

16 Feb 2025

Crysta

We had a volleyball tournament in the are so only needed to sleep there but when we checked in the lobby smelled like weed. The room was dirty. The bathroom was dirty as well. Would not stay here again. Id pay more to stay somewhere else.

Leisure Family

2/10

Poor

28 Jan 2025

Joseph

Dirty

8/10

Excellent

20 Dec 2024

Tom

Nothing

2/10

Poor

22 Nov 2024

Verified traveler

Wouldn’t recommend.

All I can say I had an unexpected guess. I found a roach instantly walking in the room after turning the lights on.

Partner

6/10

Pleasant

20 Oct 2024

Felipe

improve security and customer service a little further

Leisure Friends

10/10

Exceptional

17 Oct 2024

Glenn

Good location and staff

2/10

Poor

06 Oct 2024

Nicolette

I didn’t stay there. They didn’t have the room I reserved available

Leisure

6/10

Pleasant

05 Oct 2024

Jodi

The property is old and worn. The walls in the bathroom were desperate for fresh paint. The bed was comfortable but the smoke detector blinked a bright light all night. The sheets smelled strongly of laundry detergent, almost like they had not been rinsed properly, making it difficult to sleep. The breakfast consisted of two types of cereal, bananas, and coffee.

Leisure Self

2/10

Poor

31 Aug 2024

Douglas

There was mold growing in several areas in the room I was given. All over the bed skirt and desk chair.

6/10

Pleasant

23 Aug 2024

Verified traveler

We needed a place to sleep for the night and this hotel was close and reasonably priced. With that in mind, the hotel itself is OK. The room smelled musky and damp. I did not sleep well due to noise constantly in the hallway at night from other guests. All of the breakfast was mostly gone by 730am. I would most likely not stay here again unless I was in a pinch.

Friends_and_family Family

2/10

Poor

11 Aug 2024

Lisa

Towels had mold on them there was a hole in the bathroom wall that had started beind fixed but mold was growing on it. The floors were dirty and the furniture was ripped

Pet

2/10

Poor

14 Jul 2024

Phillip

It was terrible the beds were dirty the shower was moldy ear wigs all over the ac barley worked and they vacuuming the hall at 6:30 in the morning

8/10

Excellent

05 Jul 2024

Sherri

It was a nice hotel the staff was nice

Leisure Friends

4/10

Poor

25 Jun 2024

Peter

The room had cockroaches

Business_and_leisure

8/10

Excellent

24 Jun 2024

GENE

Staff was very nice and welcoming. Check in was easy. Many restaurants nearby.

Leisure Family

10/10

Exceptional

17 Jun 2024

Harry

Good management, friendly people.

Grab bars in shower would be nice for old folks.

Leisure

4/10

Poor

10 Jun 2024

Debbie

Cigarette Smokers Everywhere

I was told that the first floor was a non smoking floor and it totally wasn't. It seemed as if every room had a smell of smoke coming out of it as I passed to get to my room. All night long, whomever was above me was walking heavily and making chair noises until 3 am. I had a horrible night sleep. I did not return for the second night's stay because it was so bad.

Friends_and_family Family

4/10

Poor

09 Jun 2024

Peggy

I thought Illinois was a no smoking indoors, public placing. Tbey had smoking rooms here which i unknowingly booked. Had to switch rooms and ended up with a crappy small room. Window broke being \"locked\" shut with a stick. Pillows are about as thick as a klenex. No closet for hanging anything. The bathroom sink height was made for toddler. The paper thin walls and hearing every noise/creak made when the people upstairs move. Do not stay here. I paid way too much money for this room.

Leisure Family

2/10

Poor

02 Jun 2024

Mike

Worst stay in a hotel ever , from being greeted rudely, to having no locks on doors to the buildings . Blankets had multiole burn holes in them , towels were stained and dirty , couldnt stay here conditions were to unclean and poor

Business_and_leisure Family

8/10

Excellent

24 May 2024

gregory

average budget hotel accommodations, but what made this day memorable was the friendly service at the front desk. The person checking us in was very welcoming, and that goes a long way.

Leisure Partner

4/10

Poor

20 May 2024

Brenda

This property has an odor of stale cigarettes in the lobby, and this wafts up to the rooms upstairs. Also, I can see where the property has attempted to update the property, yet these updates are poorly done, or worn out. This seems to be a common theme of the Super 8 brand, as I experienced similar in a town south of here as well.

Business_and_leisure Self

2/10

Poor

18 May 2024

Stacey

They said we did not pay for the hotel and that they needed more money. I provided the receipt and they still said it’s not paid. We finally fought and they said ohhh now we see it’s paid as we had two rooms. They were obviously lying and wanted to scam us. Terrible customer service at this hotel.

6/10

Pleasant

18 May 2024

John

Hallways and lobby smelled

Leisure Partner

2/10

Poor

11 May 2024

Renato

Horrible experience

6/10

Pleasant

25 Apr 2024

Catherine

We were told breakfast was provided starting at 6 am and it was not available at that time either morning as I was running out the door to work.

Business

10/10

Exceptional

17 Apr 2024

Vadim

Q

Business

10/10

Exceptional

14 Apr 2024

Cynthia

Three night stay

The hotel was conveniently located to all my activities in Crystal Lake. The staff were nice and helpful throughout my stay. The downside for me, there was no conditioner provided since they have a 2 in one shampoo (people with long hair need conditioner) and the towels were rough feeling.

Friends_and_family Family

10/10

Exceptional

05 Apr 2024

Craig

Paint peeling on walls.
Very dirty under the bathroom sink

Bed was comfortable

Leisure Partner

4/10

Poor

01 Apr 2024

Linda

When I asked the desk attendent to help with my suitcase up the stairs.... he moved my room downstairs. There was hair in my bathtub, sink, mold around the toilet and faucet. The attendent did not meet/greet me when I walked in.

Leisure Family

8/10

Excellent

21 Mar 2024

Linda

Clean/Comfortable for the price.

I would stay again. Bed was comfortable. Room was clean. I did not use the coffee maker as the water holder probably has a collection of minerals(?) from the water. Heard neighbors and hallway noise only a couple times during my one one stay. Room rate good for a senior or anyone on limited funds.

Self

6/10

Pleasant

17 Mar 2024

Michael

Room looked as if it hadn’t been swept prior to our arrival. However the staff was accommodating to our change in plans and provided a late us with a later checkout tike

4/10

Poor

25 Feb 2024

Manuel

Cigarette smell was pretty bad.

Leisure Partner

10/10

Exceptional

22 Jan 2024

Gary

it was clean and friendly service and the lowest price of any of the motels in town

Business Self

4/10

Poor

26 Dec 2023

James

Just Poor

It was terrible!!!! The halls smelled like weed…the noise level was terrible…..
Had a fight and police called(not me) on the room down the hall….. the breakfast area was dirty

Friends_and_family Family

8/10

Excellent

13 Dec 2023

John

Had a doctor's appointment 5 minutes away

4/10

Poor

09 Nov 2023

Alan

Very Noisy. No carpet in hallway.

Business Self

6/10

Pleasant

26 Sep 2023

Scott

Ok if you get a deal

This hotel was chosen for one night because the Holiday Inn was booked. This was fairly expensive for what you get . The room was decent but I won't be back.

Self

4/10

Poor

24 Sep 2023

John

Nothing unique. I’m not sure about how well it’s cleaned since the shower didn’t work! Had to try and wash hair in the sink-
My wife wasn’t able to shower either or try to was hair in the sink since there was only 1 shampoo packet. There was 3 bars of soap but if the shower wasn’t working I imagine I’m not the only one who couldn’t shower. I will let the staff know when I check out. I hope I will get something if a rebate but I’m not counting on it.

10/10

Exceptional

14 Sep 2023

NemesisX

Very nice workers. Very accommodating

Leisure

4/10

Poor

09 Sep 2023

Sultana

I didn’t know hotels still have smoking? It was gross. I’ll never go back.

4/10

Poor

05 Sep 2023

Melissa

Horrible experience

Staff when check in was nice but later could never find her only some guy that stays there alot answered my questions. No wifi , strange man drinking and taking to him self watching us all as we walked in side door. Smoked weed outside side door. Bathroom sealing was dark in corner over shower but paint white to try hide it. Beds wear hard. Guy next door and across hall kept going in and out doors all night then at 4:30 am ppl above us got up amd stomped back and forth across their floor amd sound like coming down on us. I was so over it by the next day after breakfast but because after check out time we was still chargered for room even tho we left and drove 5 hours to just go home it was so horrible.....never again !!!!

Partner

2/10

Poor

04 Sep 2023

Sean

I actually did not stay at the property. My husband accidentally reserved for the wrong day and time. Upon arriving at the motel the worker was not friendly, he kept saying we didn’t have a reservation and when we realized it was the wrong time and date he didn’t even try to help. He just said we had to contact the 3rd party we reserved through. We asked if we could check in earlier and he kept saying they had no rooms available when we clearly saw rooms that were not being occupied. When we tried to cancel the reservation through Expedia we were informed we could cancel but we wouldn’t be getting a refund. It’s a shame that you all are comfortable with keeping people’s money! I will never use Expedia again for any reservation!!

Leisure Partner

2/10

Poor

02 Sep 2023

Mark

The big flat screen TV didn't work so they moved me to another room. The new rooms tb was half the size of the first one, but it worked. I got a room with a single bed so I would have a comfortable chair to sit on. The chair in the new room was dirty, ripped and falling apart. I was on the 2nd floor yet, there was a big cricket in residence. Parking by the front door was full, parked around back to find the back door broken. Since anyone could walk through this door from the outside I did not feel safe staying there. The overall look of the place is worn down and in need of updating. The cosmetics of a hotel can be overlooked as long as it's clean and safe. This place was neither. I would never recommend this place or stay there again.

Leisure Self

10/10

Exceptional

26 Aug 2023

Teresa Louise

Some smoke smell

Leisure Self

6/10

Pleasant

24 Aug 2023

dorn

Had room next to lobby and ice machine. TV in lobby area was on most of the night. Pretty loud as was the ice machine. Poor room insulation.

Leisure Self

2/10

Poor

22 Aug 2023

Michael

Awful over priced covered in pubes mast shower piss smelling garbage overpriced rude staff and hotel

10/10

Exceptional

13 Aug 2023

Shelley

Excellent staff friendly. LOVE the all flooring, no carpet! Quiet. Near shopping, restaurants . Would come back here again.
Con:. The bathroom tub could use some attention. Sheets were a bit worn.

Leisure Pet

4/10

Poor

07 Aug 2023

James

Found old food in fridge. Moved to another room due to concern it was not cleaned properly. Rooms had musty smell. Previous repairs were not professional done. Complete renovation
Is in great need. Staff was great. Location very good. Security not good. Anyone could come in the back door. There is a security pad by the door, but not working.

Business_and_leisure Self

2/10

Poor

30 Jul 2023

Wendi

Regarding Super 8 Crystal Lake, IL reservation # 72619447774292 on 7/29/23 Nowadays reservations are made through companies like EXPEDIA, so it is not on the motel when theres an issue. They could care a less! We stay in motels frequently for pleasure and this was by far the WORST MATTRESS WE HAVE EVER ENCOUNTERED. We didn't choose the $66 motel, rather at $133 per night one would expect a good bed. We want to be refunded our $133 immediately.

Leisure

4/10

Poor

27 Jul 2023

Verified traveler

You get what you pay for & you're not paying much

Three towels had grease spots on them. The interior hasn't been updated in years. The first morning there was a very loud fight with a lady sobbing in the hallway. Two mornings later there were two police officers in the lobby talking to two young fellows. The receptionist never spoke to me to even say hi when passing by.

Self

10/10

Exceptional

26 Jul 2023

tammy

My stay was good, very clean and staff friendly

Friends_and_family Family

4/10

Poor

23 Jul 2023

Justin

Hallways smelled like smoke

Sheets and bedspread were “maybe” clean

Staff were nice people

Friends_and_family Friends

6/10

Pleasant

20 Jul 2023

Jami

For the price, it was fine. Hallways smelled of smoke but overall okay.

Leisure Family

8/10

Excellent

12 Jul 2023

Robert

Good price. Comfortable room.

Leisure Partner

4/10

Poor

12 Jul 2023

Nancy

Stay anywhere but here! Smelled like stale cigarettes and hole in bedspread caused by cigarette. Bathroom sink was so low that it was almost unusable.Gross! Gross!Gross!

10/10

Exceptional

06 Jul 2023

William

Very convenient, clean, quiet, and overall excellent stay.

Leisure Pet