Comfort Inn (Crystal Lake)

10/10

Exceptional

21 Mar 2026

Isaiah Luis

I stayed for one day, but the room was super clean, had eveything I needed, and the staff was great.

Partner

8/10

Excellent

08 Mar 2026

Scott

Nice and quiet

Friends_and_family Family

4/10

Poor

28 Feb 2026

mark

The staff was AMAZING! The room smelled like cigarette smoke, the staff at the front desk agreed. The flooring next to the bed was lifting and pinched your foot when you got up. There was a surge protector outlet that was completely full plugged in behind the tv and the outlet itself was loose and didnt hold a plug in place.

Partner

6/10

Pleasant

26 Feb 2026

Robert

😕

8/10

Excellent

06 Feb 2026

Paula

Room,in corners and behind blue recliner was dirty. But, stay was good over all..

Friends_and_family Family

6/10

Pleasant

04 Feb 2026

Mark

Room was in great condition. Only issue was the bed was terrible.

Leisure Family

6/10

Pleasant

03 Feb 2026

Alyssa

Staff was courteous and room was clean, however, general state of building is poor from lack of maintenance. Elevators in particular.

2/10

Poor

02 Feb 2026

Marc Jason

Staff didn’t care. There were parties and the staff at desk was hanging out with them. I actually stayed 1 of my 3 nights, but checked out and found a much nicer place at the same price. NEVER DOING A COMFORT INN AGAIN.

Business_and_leisure Self

8/10

Excellent

20 Jan 2026

Ric

Nice staff, great breakfast buffet only bad thing was parking lot was dangerous, had not been cleared plowed or ice melt done!

10/10

Exceptional

16 Jan 2026

Augustine

Nice room and jacuzzi

10/10

Exceptional

16 Jan 2026

Charles

Room was very clean and looked new, we were very pleased. The price was great, and the breakfast was pretty decent.

Partner

10/10

Exceptional

03 Jan 2026

Vinceza

Good

Self

4/10

Poor

29 Dec 2025

Heidi

Unfortunately, our stay was poor. It started when the suite room we reserved was missing it's furniture - namely the couch shown in the reservation photo. Since we were staying in the room for a week, having no couch was definitely not great. But, not having a working TV for the duration of our stay was crazy.
After the maintenance team came to our room and attempted to get the tv working, they told us to wait about 20 minutes and to let them know if it came back on - it did not. We saw the team in the hallway on our way out and let them know it was still not working. We can only assume that they reported our issue onward, but not one member of the front desk or management staff followed up with us for the duration of our stay. Not one offer to move us to a different room, not an offer to compensate us in some way for our unmet expectations, nothing. I understand it was a busy holiday week and ours were perhaps not the most significant customer service issues the team was facing, however, to not be acknowledged for 5 days in the hospitality industry was mindboggling.
I have been a hotels.com user for a long time, I am a regular traveler and have stayed in a wide variety of places for both business and pleasure. A customer service misstep as blatant as this one was a surprise and a true disappointment. We have family in the Crystal Lake area and will be finding other accommodations for future visits.

Friends_and_family Family

8/10

Excellent

13 Dec 2025

Kelly

No working elevator. No direct line to the front desk. Room was comfortable though.

Leisure Family

6/10

Pleasant

08 Dec 2025

Adela

The breakfa

Self

2/10

Poor

08 Dec 2025

Anthony

My room had pubic hair all over the bed and bathroom..it was gross, I would rather sleep in my car that this place.

6/10

Pleasant

29 Nov 2025

Rita

Room fine. Very noisy barking dog a few rooms away. Only elevator closed due to maintenance and we were on second floor.

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Erna

Nice and clean.

8/10

Excellent

26 Nov 2025

Brian

Great breakfast! 😃

Leisure Family

10/10

Exceptional

16 Nov 2025

katie

Friendly and accommodating staff. Very clean room.

Leisure Family_with_children

4/10

Poor

11 Nov 2025

Sherri

We are elderly. Elevator out of order. Had to make several trips to get our stuff. Should have been given a discount

Leisure Partner

6/10

Pleasant

26 Oct 2025

Jan

The hotel was average, a little above. The fire alarm went off and woke everyone around 5 am.

Leisure Pet

8/10

Excellent

24 Oct 2025

DANIEL

Room was clean breakfast was ok

Leisure Self

4/10

Poor

22 Oct 2025

Kendra

The woman who checked me in waa great! But i was woken up by staff around 7:30AM doing work on the building as well as a house keeper another hour later tryint to get into my room when checkout wasnt for several hours. I also was woken up the night before by a fire alarm. All of this made me feel unsafe and i slept horribly while at this hotel

10/10

Exceptional

20 Oct 2025

Kelly

Room was clean but bathroom had peeling paint and some mold growth in shower. Needs updating. Hallway has weird odor, almost smelled like beer. Rest of hotel was clean. Breakfast was great

Friends_and_family Friends

10/10

Exceptional

20 Oct 2025

Lori

My one night stay was wonderful. Bruce at front desk was courteous and efficient. Only complaint was hair dryer did not work in room 205, could not even reset outlet it was plugged into - please have maintenance evaluate/repair it.

Leisure Self

8/10

Excellent

16 Oct 2025

charles

Basic but nice and clean. Friendly staff

Leisure Partner

4/10

Poor

14 Oct 2025

Janet

The room had a shower curtain rod that was ready to fall off no grab bar. The whole place looked like it was falling apart.

Friends_and_family Family

2/10

Poor

11 Oct 2025

Carolyn

From the moment I pulled into the parking lot I was questioning my reason for reserving this place. It was close to my brother’s home and I thought it was the same hotel I stayed at 2 years earlier. I was really wrong. From the unsightly trash spilling out in the open dumpster in the parking lot, to the crack head smoking his cigarette outside and an ashtray that was over flowing, I began questioning myself. Someone puked and it wasn’t cleaned up well at the entrance to the place, and someone urinated in the corner against the wall. It smelled disgustingly gross. The guy in charge was friendly but rather scary looking. The keys he gave me didn’t open my room. I returned the keys and decided to leave. I think God was trying to tell me to get the heck out of dodge. I found a terrific hotel (Holiday Inn Express) that was in Hoffman Estates. I spent my two nights there and was so happy with my choice. I definitely will stay at the IGH Holiday Inn Express in Hoffman Estate

Leisure Self

10/10

Exceptional

07 Oct 2025

Tammy

Great hotel

10/10

Exceptional

28 Sep 2025

Paul

The room was clean.

8/10

Excellent

25 Sep 2025

Anna

Clean room, nice breakfast,didn’t realize one had to ask for room clean up (i stayed 3 nights). Rarely had any cookies, lol

Leisure Self

6/10

Pleasant

15 Sep 2025

jayne

Very disappointed, and some of the conditions of our room the tile in the bathroom was broken. Parts were missing large crack in the basin of the sink.

Leisure Family

8/10

Excellent

14 Sep 2025

Jeanne

I wish they had carpet around the beds. Our sofa did not have a bed in it.

Leisure Family

8/10

Excellent

10 Sep 2025

Thomas

I stepped into a hole near the no parking warning sign at the entrance. It was in the evening as I was walking my dog before bedtime. I reported it to the woman at the counter along with a man who I assume was in maintenance. There is also a metal rod sticking out of the ground which if I landed on it could cause serious injury. I was told by both employees that the hole would be filled the next day. When I left three days later it still was not fixed. Thankfully I was not injured but you may not be so lucky the next time. You have a major lawsuit waiting to happen.

Self

6/10

Pleasant

09 Sep 2025

Travis

It is in the process of being updated. The older rooms are in need of the update.

Friends_and_family Family

8/10

Excellent

29 Aug 2025

Kevin

Pretty tired hotel. Starting renovations but bathroom was very beat up and ac unit was blowing out debris.

Leisure Partner

10/10

Exceptional

23 Aug 2025

Edith

Thank you for the great service

8/10

Excellent

20 Aug 2025

Karla M

I like that it was off/away from the main thoroughfare. That is what contributed to it being a more quiet facility.
I was in room 208 and the air conditioning wasn't quite as cool as it should have been.

Business Self

10/10

Exceptional

17 Aug 2025

Verified traveler

Comfortable stay!

Last minute booking due to storm power outage. Clean, enough space to accommodate 2 adults, 2 kids, 1 dog (King Suite). Nice breakfast options.

Friends_and_family Family

8/10

Excellent

14 Jul 2025

Verified traveler

room was clean and staff was friendly. was in good location for where we needed to be

Friends_and_family Family

2/10

Poor

24 Jun 2025

Patricia

Staff was awful and everything was dirty and matresses were stained and completely flat

Business

6/10

Pleasant

22 Jun 2025

Dale

Not a bad place to stay for the price. Our room had a heavy smell of antiseptic that lingered for the entire stay. Rooms were clean. Electrical receptacles on night stands were so loose we weren't sure our electronics were getting charged. Breakfast was typical free breakfast fare but lots to choose from. Looking a little run down.

Partner

6/10

Pleasant

20 Jun 2025

Jean-Francois

Nothing special about it at all. Clean for the most part.

Leisure Family

2/10

Poor

16 Jun 2025

valerie

The elevator cable made noises going to first floor. By second morning elevator is out of commission- stairs aren’t easy for a mobility challenged person. First evening: someone is smoking cigarettes on the second floor. At 10:30pm, called front desk about upstairs kids going from stomping to jumping off furniture. This kept going till 12:30am. Where were the parents? Hotel is not set up for disabled persons. Front doors are pull open only with no handicap button or ADA pull strength. Shower/ tub next floor up had drip pan issue and you could hear water dripping onto our ceiling. Room door wouldn’t close and have the plug engage/latch onto frame. We found if you slammed the door with force the plug would engage. We could leave the room for breakfast or to go out and didn’t need to have the room key to get back into the room. An easy push of the door and your in! Hotel needs to be renovated since the property is not being maintained. Door hardware on stairs- broken, peeling paint in rooms, water damage stains, carpet stains everywhere, duct tape trying to hold couch pull out mattress together.

Leisure Pet

6/10

Pleasant

14 Jun 2025

fekade

very poor qyality.

10/10

Exceptional

07 Jun 2025

Katiria

The staff was really friendly and polite.

Family_with_children

2/10

Poor

07 Jun 2025

Jerry

They had the hardest beds. I rented for my friends they checked out and went to stay

6/10

Pleasant

06 Jun 2025

Michael

Had a clogged toilet when we went into the room after checking in. Went to the front desk and they gave us a plunger and basically said for us to handle it. Then expected us to bring them back the plunger to the front desk. I don't really feel it's our responsibility to do any of that. room was reasonably clean and the rest of the stay was fine.

Family

10/10

Exceptional

19 May 2025

Kimberly

It was a pleasant experience

Business Pet

2/10

Poor

18 May 2025

Benjamin

Worst hotel ever

I was booked for a 3pm check in. I called at 7am to ask for an early in. Was told no. Then proceeded to check with front desk until 3pm. Room still not available. Came back and was given a hard time that we didn’t have a room a were expected to wait. At 11pm. Were told we had to pay for a day we weren’t allowed to stay even though we tried checking in multiple times during the day. We weren’t given our welcome baskets for being part of a wedding party. Overall g-

Friends_and_family Family

10/10

Exceptional

17 May 2025

Louis

Friendly staff. Clean rooms.

Business Self

8/10

Excellent

05 May 2025

Linda

Nice place

Easy to get to, good breakfast, comfortable beds. My window was very drafty - heat was working more. I did not care for the dog next to me was barking off and on and I could hear loud taking.

Friends_and_family Friends

8/10

Excellent

28 Apr 2025

Randall

It met my needs

Leisure Self

10/10

Exceptional

15 Apr 2025

Anita Oei and Hobart

The property is well maintained. The staff keeps the property clean and supplies always well stocked. I will stay at this property again.

Leisure Self

6/10

Pleasant

13 Apr 2025

Jan

Seemed to be repainting the place, but painting over flaws, water damage, etc. Average but doable. Could have dogs, but $25 per pet per night.

Business_and_leisure Pet

8/10

Excellent

13 Apr 2025

Dennis

Nice breakfast. Rooms were clean. Needs better maintenance on the bathroom.

Leisure Family

6/10

Pleasant

24 Mar 2025

Deborah

Thirsty

The staff was professional. The room was comfortable and clean. Vending machines did not accept cards, or bills bigger than singles.

Friends_and_family Family

8/10

Excellent

15 Mar 2025

Timothy

Staff was courteous

Business Self

10/10

Exceptional

11 Mar 2025

Shawn

all was fine

10/10

Exceptional

10 Mar 2025

Bradford

Na

Leisure Partner

10/10

Exceptional

02 Mar 2025

Cyndi

Great clean place thank you

Friends_and_family Family

6/10

Pleasant

25 Feb 2025

Marisela

We picked this particular hotel because of the indoor pool for my kids. They did not inform anyone that the pool was going to be worked on during our stay, so we only had the pool for 2 days out of our 6 day stay! Our garbage needed to be empty and our toilet stopped working. I notified them in the morning and requested service. We were out all day and when we returned, it wasn't dealt with. When I called down to the front desk I was informed maintenance and housekeeping were gone for the day. They couldn't even get me a plunger to try to fix the issue ourselves. Our option was to move to another room.

Leisure Family

10/10

Exceptional

08 Feb 2025

David

Clean, quiet and safe. Nice selection of items for breakfast.

Leisure Partner

4/10

Poor

02 Feb 2025

Robert

The hotel was dirty. It was under construction and it was unsafe to walk down our hallway. Most of the rooms on our hallway were under construction with no knobs on doors, doors wide open, no room numbers on doors. It felt unsafe as anyone could be waiting inside the empty rooms to jump out at anyone walking down the hall. Anyone could access the hallway using the stairs or elevator. There was no security. Non-guests could access all parts of the hotel.

Leisure Partner

8/10

Excellent

02 Feb 2025

Marian

The property was fine. Thank you

8/10

Excellent

22 Jan 2025

Anna

Staff was very nice and helpful. Don’t start cleaning until 11 so nobody is banging around and waking u up early. Would definitely recommend. Key wasn’t working on multiple occasions. Other than that no complaints about anything

Business Self

10/10

Exceptional

18 Jan 2025

Jesus

Close to restaurants

Leisure Family

2/10

Poor

13 Jan 2025

Scott

Poor stay

Do not stay at this hotel it is outdated and I found dry blood on the bedding.

Friends_and_family Family

10/10

Exceptional

12 Jan 2025

Sandra

Breakfast bar Amazing variety, clean and delicious all food hot . Rooms are clean & stocked , Enough towels 100💯💯

Leisure Partner

8/10

Excellent

09 Jan 2025

Chris

The hotel lobby was in the process of renovation. I am ok with that. The rooms were nice!

The elevator made a lot of noise. I hope it is in the remodeling plans!

Friends_and_family Family

4/10

Poor

06 Jan 2025

Santa

maybe next time will be better

rooms and hotel needed a good cleaning and facelift they were painting so maybe ill try it another time beds were very uncomfortable staff was friendly

Friends_and_family Family

6/10

Pleasant

03 Jan 2025

William

The beds are extremely uncomfortable

Leisure Partner

6/10

Pleasant

30 Dec 2024

Christine

Abbie at the front desk was a delight. So friendly and helpful. Room carpet felt dirty and was dingy. Corners not clean. Housekeeping did not check in one time in 5 nights. We had one small garbage can and I emptied it myself every day. I snitched plastic cups, tp and garbage bags off carts in hall. Linens however were ample and very plush and clean. The bed was very comfortable. Coffee plentiful in lobby and breakfast was always fresh and tasty though repetitive. The building temperature was unbearably warm however and other guests agreed. Thankfully I could open the window because the a/c unit was very noisy. Not sure I would stay there again.

Leisure Pet

10/10

Exceptional

29 Dec 2024

Melissa

Everything was great as always!

Leisure Family

4/10

Poor

23 Dec 2024

Elizbeth

Had to check out early. There bugs in my room and the toilet didn’t work.

Business_and_leisure Partner

10/10

Exceptional

19 Dec 2024

Sandra

The breakfast bar was maintained clean, rooms nice & comfy , convenient location EVERYONE was very friendly and polite.

10/10

Exceptional

12 Dec 2024

Ruth

It was being repaired and repainted

Leisure Family_with_children

10/10

Exceptional

08 Dec 2024

Reuben

Great place to stay!

Very nice and comfortable!

Self

10/10

Exceptional

07 Dec 2024

William

We stayed for going to a Xmas party.

Leisure Partner

8/10

Excellent

01 Dec 2024

Robert

Staff were helpful but hotel room could be updated and needs better cleaning. Big room. Good breakfast and pool

Partner

8/10

Excellent

29 Nov 2024

Candice

Good place to stay, but everything on the guest floor rooms smelled like pot.

Business Self

8/10

Excellent

19 Nov 2024

Brian

It was a little dated and nothing special, but I still felt comfortable and didn't need anything extravagant.

8/10

Excellent

18 Nov 2024

Sandra

Very friendly staff, location very clean. Could use a little updating

Self

10/10

Exceptional

17 Nov 2024

Nathan

The staff was extremely helpful with allowing for early check in and went above and beyond

Leisure Family

10/10

Exceptional

17 Nov 2024

Sara

Friendly staff

Friendly staff. Easy check in. Room was clean but had definitely shows it’s age. Decent breakfast choices.

Partner

6/10

Pleasant

14 Nov 2024

Ann-Alissa

The bathroom floor, carpets and hallway carpets fad not been swept or vacuumed. I had to switch rooms because of it.

Leisure Partner

10/10

Exceptional

14 Nov 2024

William

Home away from home

We have stayed here many times snd the staff recognizes us and is always kind and welcoming

Friends_and_family Family

8/10

Excellent

14 Nov 2024

Sandra

We come to Crystal Lake to visit friends. This location is convenient to schedule visits!

Leisure

4/10

Poor

10 Nov 2024

Tara McCallam

Disappointed. Definitely not 8 stars.

The elevator is LOUD and feels like it could break at any moment. There is mold on the walls, some of it has obviously been painted over. The shower head is falling out of the wall and has little water pressure. There are stains on the carpet.

The staff are wonderful and very helpful.

Friends_and_family Family

8/10

Excellent

08 Nov 2024

Daniel

Superb staff!

Management and staff were prompt, informative, and courteous. Management down from Manager to front door clerk to breakfast staff...class act!

Friends_and_family Family

8/10

Excellent

06 Nov 2024

Tracy

Clean and comfortable room. The staff was very friendly and the breakfast was good. Beds were comfortable. Shower head was not the best and the elevator made you nervous with the sounds, but we used the stairs instead.

Leisure Family

4/10

Poor

03 Nov 2024

Emily

Ewww

Outdated and dirty rooms. Shower was terrible and had the oldest shower head I’ve ever seen. There were strange holes in the bathtub.

Friends_and_family Family

10/10

Exceptional

03 Nov 2024

Angela

Nice stay

Have stayed here several of times and would stay here again. Nice place and both family and pet friendly.

Friends_and_family Family

2/10

Poor

03 Nov 2024

Verified traveler

Old and dirty

Might as well of stayed at a motel 6. Room was dirty, two spiders crawled across my ceiling. Felt like a room from the 80s that has never been updated. Thought I was going to get stuck in the elevator.

Business

10/10

Exceptional

02 Nov 2024

DeAnn

This place was very clean and smelled fresh!!! Staff were extremely friendly and helpful. Nice to see several middle aged men working there and they seem like they enjoy their jobs. Very pleasant place......

Leisure Family

8/10

Excellent

30 Oct 2024

Ernest

Nice hotel but elevator needs to be serviced.

Leisure Family

10/10

Exceptional

28 Oct 2024

Kristin

Friendly staff. Very nice hot breakfast with lots of choices.

Leisure Family

2/10

Poor

27 Oct 2024

John

I stayed at this hotel 5 years ago it used to be so much better. I decided to purchased 4 days in advance based on my previous stay there 5 years earlier. what a mistake that was. Where do I begin. The bathroom had old washcloths in it from weeks earlier. The refrigerator didn't work. The heater did not work properly. I reported all this and requested a different room and they denied me a different room. Twice a requested the room to be cleaned, And both times the room was not cleaned. Their breakfast that they serve consisted of powder eggs dried out sausages and gross hash browns it used to be so much better 5 years earlier. I prepaid for 4 days at this hotel and I've never felt so trapped at a hotel before. In my opinion, they also do section 8 housing at this location. Do yourself a favor friend, pay the extra 50 bucks a night and get something decent this place was far from being worth the savings. It was gross....

Leisure Self

10/10

Exceptional

20 Oct 2024

KATHY

Would stay again.

Hotel rooms were clean and updated. Main areas of hotel could use some attention. Hot and cold breakfast met everyone's needs. We would stay here again.

Friends_and_family Family