Name: Comfort Inn (Crystal Lake)
Address: 595 Tracy Trail, Crystal Lake, 60014, US

8/10

Excellent

14 Jul 2026

Kelley

The room was fairly spacious, with comfortable seating. The quality is very good for the price.

Partner

4/10

Poor

06 Jul 2026

Terri

Check- in was the best part of our stay. The room and hotel need much-needed updating. Ceiling panels appear to be separating, facet was very loose, spots on sheets.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Dale

Parked a Stinky dumpster in Handicap parking spot. trees, shrubs and grass needed to be attended too. Our room was missing a lounge chair. It was in pictorials of the rooms but ours had none.

Partner

8/10

Excellent

04 Jul 2026

Dyan

The staff was friendly and very helpful. Room was clean.

Friends

8/10

Excellent

28 Jun 2026

David

Great location

Family

10/10

Exceptional

28 Jun 2026

Kevin

Friendly staff

6/10

Pleasant

26 Jun 2026

Chelsea

My tv didn’t work for three of the four nights I stayed there. First night, didn’t care. Second night told the staff and the response was, “tv’s don’t work”, third night someone came up and attempted to fix it. Maintenance was able to fix it for the last evening.

Self

10/10

Exceptional

24 Jun 2026

Lora

How excellent is this: I received an upgrade without asking, I just mentioned I would prefer not to have an adjoining room.
How excellent is that: I was given an upgrade! Grateful to the kindness the welcoming receptionist gave. Kind hearted!

• Breakfast was Great
• Room was Comfortable, Clean and Great
• Kind Staff

10/10

Exceptional

23 Jun 2026

Jacob

Clean room, excellent staff, great breakfast

Self

8/10

Excellent

20 Jun 2026

Rhonda

Its a nice motel. Has everything you could need. Our room was nice, the breakfast was good, could have been a little hotter. But good. Its a fine motel. Staff was very friendly and quite attentive.

Friends_and_family Friends

4/10

Poor

16 Jun 2026

Jennifer

No washcloths no body wash iron didn’t work phone in room didn’t work

Partner

6/10

Pleasant

08 Jun 2026

Nancy

The front desk was friendly, the guy at the breakfast room has amazing service.

Just I ask to clean something inside of my room and take the garbage out ...(we stayed for 3 days ) and they said I can used the towel for clean the floor and the garbage they will take out once we leave (I'm so upset for that, we like to have clean our rooms, but with kids it's sometimes difficult)

6/10

Pleasant

06 Jun 2026

Diadette

I was very disappointed with my stay at this hotel.

The complimentary breakfast was good, which was one of the few positive aspects of my experience. Unfortunately, housekeeping was a major issue. My room was not cleaned for the entire week I stayed there. After the third day, I contacted the front desk and was told a request would be entered into the system for my room. The following day, nothing was done.

I then spoke with the manager, who blamed a new system update for the housekeeping issues. She personally cleaned my bathroom and left a note stating that housekeeping would return the next day to fully service the room. Once again, no one showed up.

To make matters worse, when I first arrived, the room did not appear to be thoroughly cleaned. After a long flight, I was too exhausted to deal with changing rooms, so I went to the store and purchased disinfecting wipes to clean the room myself.

I chose this hotel instead of the one I normally stay at, and I regret that decision. The lack of cleanliness, poor communication, and failure to follow through on promises made this a very disappointing experience. Unfortunately, I will not be returning.

Self

8/10

Excellent

01 Jun 2026

TERESA

Breakfast was pretty good. Pool is small but clean.

Partner

6/10

Pleasant

30 May 2026

Aimee

My towels and bed pillows had beard hair (at least I’m hoping it was beard hair and not pubic hair) all over them.

Self

10/10

Exceptional

28 May 2026

Jacob

Clean room. All the staff is great

Self

10/10

Exceptional

28 May 2026

Jacob

Clean room. Awesome staff

Self

10/10

Exceptional

27 May 2026

Lora

Has a hiccup with the first room but staff was quick to accommodate! Pleasant place in a great areas. Great food and amenities!

10/10

Exceptional

15 May 2026

Lora

Perfect room, amenities, parking, location and breakfast (and cookies between 12–1! Awesome). • Staff is personable asks professional: the gentleman (and young lady previously) who has checked me in—was kind and thoughtful. Thank you!

Family

10/10

Exceptional

14 May 2026

William

Disappointed to see corned beef hash both days on the breakfast. Otherwise food was good. Pool was nice. Good temp.

Partner

10/10

Exceptional

12 May 2026

Mark

The room was very clean. The breakfast was good with lots of choices. The stay was very nice. No issues with this hotel and location was excellent.

10/10

Exceptional

11 May 2026

Joshua

The stay was great, the bed was a little bit hard, but other than that, the staff was super friendly and helpful! Kudos to Manuel who was preparing breakfast! Safe environment, close to many shops and restaurants, & we would stay there again!

Friends_and_family Family

4/10

Poor

10 May 2026

David

Poorly maintained and very dirty.

2/10

Poor

09 May 2026

Angela

Not thrilled about my stay. Kitchen staff was unhelpful. Our room was not very nice, broken things & old outdated. Food wasn’t great. Doors and walls were paper thin, could hear everything

Partner

10/10

Exceptional

06 May 2026

Lora

Great staff, room, breakfast: hospitality outstanding!

Family

8/10

Excellent

01 May 2026

Brandy

Room and building very clean

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Ruth

Hotel was just as described. Room was spacious, and clean, Comfy beds. Lobby smelled of smoke so I was worried but our room was very nice. The girl at the desk was super friendly and did her best to be helpful at all times. Every time I left or came back, the staff asked if I needed anything. Thank you.😊

Family

10/10

Exceptional

25 Apr 2026

Sandra

I had a wonderful stay at the Comfort Inn Crystal Lake – Algonquin. The service was above average—truly excellent. Everything was clean, and my room had all the essentials, including thoughtful touches like a writing pad and pen, which are often overlooked at other hotels.

The breakfast was enjoyable, and I was especially impressed with the hospitality from the food staff and front desk team. The cookies and coffee available for guests were a nice added touch.

I also appreciated the small business area and the flexibility to stay in the lobby after checkout to finish some work. Overall, I was very pleased with my experience and would definitely stay here again.

Self

10/10

Exceptional

24 Apr 2026

Dean

Jacuzzi in room is fun but room turns into jungle. Even with high ceilings. Not practical.

Partner

10/10

Exceptional

23 Apr 2026

Rita

It was clean and quiet. The room was nice and roomy and I was able to be comfortable.

6/10

Pleasant

23 Apr 2026

Jan

The rooms could use an update, a lot of previous damage in our room. Did’t partake of breakfast. Staff were friendly. Room could have used fresh towels and the garbaged removed at least once during our 4day/3 night stay.

Pet

4/10

Poor

16 Apr 2026

Denise

If you like spicy food, then it's for you. If not, go elsewhere.
Shower was not good. For a 5'1\" lady, was hard to fix shower head. If house was avaliable to move in when we should have this is one place I wouldn't go back to.

Partner

10/10

Exceptional

12 Apr 2026

Roberto

Nice place

Self

8/10

Excellent

06 Apr 2026

Helicia

Room was clean but needs updating - and they are currently remodeling. Pet friendly and friendly staff.

Pet

10/10

Exceptional

21 Mar 2026

Isaiah Luis

I stayed for one day, but the room was super clean, had eveything I needed, and the staff was great.

Partner

8/10

Excellent

08 Mar 2026

Scott

Nice and quiet

Friends_and_family Family

4/10

Poor

28 Feb 2026

mark

The staff was AMAZING! The room smelled like cigarette smoke, the staff at the front desk agreed. The flooring next to the bed was lifting and pinched your foot when you got up. There was a surge protector outlet that was completely full plugged in behind the tv and the outlet itself was loose and didnt hold a plug in place.

Partner

6/10

Pleasant

26 Feb 2026

Robert

😕

8/10

Excellent

06 Feb 2026

Paula

Room,in corners and behind blue recliner was dirty. But, stay was good over all..

Friends_and_family Family

6/10

Pleasant

04 Feb 2026

Mark

Room was in great condition. Only issue was the bed was terrible.

Leisure Family

6/10

Pleasant

03 Feb 2026

Alyssa

Staff was courteous and room was clean, however, general state of building is poor from lack of maintenance. Elevators in particular.

2/10

Poor

02 Feb 2026

Marc Jason

Staff didn’t care. There were parties and the staff at desk was hanging out with them. I actually stayed 1 of my 3 nights, but checked out and found a much nicer place at the same price. NEVER DOING A COMFORT INN AGAIN.

Business_and_leisure Self

8/10

Excellent

20 Jan 2026

Ric

Nice staff, great breakfast buffet only bad thing was parking lot was dangerous, had not been cleared plowed or ice melt done!

10/10

Exceptional

16 Jan 2026

Augustine

Nice room and jacuzzi

10/10

Exceptional

16 Jan 2026

Charles

Room was very clean and looked new, we were very pleased. The price was great, and the breakfast was pretty decent.

Partner

10/10

Exceptional

03 Jan 2026

Vinceza

Good

Self

4/10

Poor

29 Dec 2025

Heidi

Unfortunately, our stay was poor. It started when the suite room we reserved was missing it's furniture - namely the couch shown in the reservation photo. Since we were staying in the room for a week, having no couch was definitely not great. But, not having a working TV for the duration of our stay was crazy.
After the maintenance team came to our room and attempted to get the tv working, they told us to wait about 20 minutes and to let them know if it came back on - it did not. We saw the team in the hallway on our way out and let them know it was still not working. We can only assume that they reported our issue onward, but not one member of the front desk or management staff followed up with us for the duration of our stay. Not one offer to move us to a different room, not an offer to compensate us in some way for our unmet expectations, nothing. I understand it was a busy holiday week and ours were perhaps not the most significant customer service issues the team was facing, however, to not be acknowledged for 5 days in the hospitality industry was mindboggling.
I have been a hotels.com user for a long time, I am a regular traveler and have stayed in a wide variety of places for both business and pleasure. A customer service misstep as blatant as this one was a surprise and a true disappointment. We have family in the Crystal Lake area and will be finding other accommodations for future visits.

Friends_and_family Family

8/10

Excellent

13 Dec 2025

Kelly

No working elevator. No direct line to the front desk. Room was comfortable though.

Leisure Family

6/10

Pleasant

08 Dec 2025

Adela

The breakfa

Self

2/10

Poor

08 Dec 2025

Anthony

My room had pubic hair all over the bed and bathroom..it was gross, I would rather sleep in my car that this place.

6/10

Pleasant

29 Nov 2025

Rita

Room fine. Very noisy barking dog a few rooms away. Only elevator closed due to maintenance and we were on second floor.

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Erna

Nice and clean.

8/10

Excellent

26 Nov 2025

Brian

Great breakfast! 😃

Leisure Family

10/10

Exceptional

16 Nov 2025

katie

Friendly and accommodating staff. Very clean room.

Leisure Family_with_children

4/10

Poor

11 Nov 2025

Sherri

We are elderly. Elevator out of order. Had to make several trips to get our stuff. Should have been given a discount

Leisure Partner

6/10

Pleasant

26 Oct 2025

Jan

The hotel was average, a little above. The fire alarm went off and woke everyone around 5 am.

Leisure Pet

8/10

Excellent

24 Oct 2025

DANIEL

Room was clean breakfast was ok

Leisure Self

4/10

Poor

22 Oct 2025

Kendra

The woman who checked me in waa great! But i was woken up by staff around 7:30AM doing work on the building as well as a house keeper another hour later tryint to get into my room when checkout wasnt for several hours. I also was woken up the night before by a fire alarm. All of this made me feel unsafe and i slept horribly while at this hotel

10/10

Exceptional

20 Oct 2025

Kelly

Room was clean but bathroom had peeling paint and some mold growth in shower. Needs updating. Hallway has weird odor, almost smelled like beer. Rest of hotel was clean. Breakfast was great

Friends_and_family Friends

10/10

Exceptional

20 Oct 2025

Lori

My one night stay was wonderful. Bruce at front desk was courteous and efficient. Only complaint was hair dryer did not work in room 205, could not even reset outlet it was plugged into - please have maintenance evaluate/repair it.

Leisure Self

8/10

Excellent

16 Oct 2025

charles

Basic but nice and clean. Friendly staff

Leisure Partner

4/10

Poor

14 Oct 2025

Janet

The room had a shower curtain rod that was ready to fall off no grab bar. The whole place looked like it was falling apart.

Friends_and_family Family

2/10

Poor

11 Oct 2025

Carolyn

From the moment I pulled into the parking lot I was questioning my reason for reserving this place. It was close to my brother’s home and I thought it was the same hotel I stayed at 2 years earlier. I was really wrong. From the unsightly trash spilling out in the open dumpster in the parking lot, to the crack head smoking his cigarette outside and an ashtray that was over flowing, I began questioning myself. Someone puked and it wasn’t cleaned up well at the entrance to the place, and someone urinated in the corner against the wall. It smelled disgustingly gross. The guy in charge was friendly but rather scary looking. The keys he gave me didn’t open my room. I returned the keys and decided to leave. I think God was trying to tell me to get the heck out of dodge. I found a terrific hotel (Holiday Inn Express) that was in Hoffman Estates. I spent my two nights there and was so happy with my choice. I definitely will stay at the IGH Holiday Inn Express in Hoffman Estate

Leisure Self

10/10

Exceptional

07 Oct 2025

Tammy

Great hotel

10/10

Exceptional

28 Sep 2025

Paul

The room was clean.

8/10

Excellent

25 Sep 2025

Anna

Clean room, nice breakfast,didn’t realize one had to ask for room clean up (i stayed 3 nights). Rarely had any cookies, lol

Leisure Self

6/10

Pleasant

15 Sep 2025

jayne

Very disappointed, and some of the conditions of our room the tile in the bathroom was broken. Parts were missing large crack in the basin of the sink.

Leisure Family

8/10

Excellent

14 Sep 2025

Jeanne

I wish they had carpet around the beds. Our sofa did not have a bed in it.

Leisure Family

8/10

Excellent

10 Sep 2025

Thomas

I stepped into a hole near the no parking warning sign at the entrance. It was in the evening as I was walking my dog before bedtime. I reported it to the woman at the counter along with a man who I assume was in maintenance. There is also a metal rod sticking out of the ground which if I landed on it could cause serious injury. I was told by both employees that the hole would be filled the next day. When I left three days later it still was not fixed. Thankfully I was not injured but you may not be so lucky the next time. You have a major lawsuit waiting to happen.

Self

6/10

Pleasant

09 Sep 2025

Travis

It is in the process of being updated. The older rooms are in need of the update.

Friends_and_family Family

8/10

Excellent

29 Aug 2025

Kevin

Pretty tired hotel. Starting renovations but bathroom was very beat up and ac unit was blowing out debris.

Leisure Partner

10/10

Exceptional

23 Aug 2025

Edith

Thank you for the great service

8/10

Excellent

20 Aug 2025

Karla M

I like that it was off/away from the main thoroughfare. That is what contributed to it being a more quiet facility.
I was in room 208 and the air conditioning wasn't quite as cool as it should have been.

Business Self

10/10

Exceptional

17 Aug 2025

Verified traveler

Comfortable stay!

Last minute booking due to storm power outage. Clean, enough space to accommodate 2 adults, 2 kids, 1 dog (King Suite). Nice breakfast options.

Friends_and_family Family

8/10

Excellent

14 Jul 2025

Verified traveler

room was clean and staff was friendly. was in good location for where we needed to be

Friends_and_family Family

2/10

Poor

24 Jun 2025

Patricia

Staff was awful and everything was dirty and matresses were stained and completely flat

Business

6/10

Pleasant

22 Jun 2025

Dale

Not a bad place to stay for the price. Our room had a heavy smell of antiseptic that lingered for the entire stay. Rooms were clean. Electrical receptacles on night stands were so loose we weren't sure our electronics were getting charged. Breakfast was typical free breakfast fare but lots to choose from. Looking a little run down.

Partner

6/10

Pleasant

20 Jun 2025

Jean-Francois

Nothing special about it at all. Clean for the most part.

Leisure Family

2/10

Poor

16 Jun 2025

valerie

The elevator cable made noises going to first floor. By second morning elevator is out of commission- stairs aren’t easy for a mobility challenged person. First evening: someone is smoking cigarettes on the second floor. At 10:30pm, called front desk about upstairs kids going from stomping to jumping off furniture. This kept going till 12:30am. Where were the parents? Hotel is not set up for disabled persons. Front doors are pull open only with no handicap button or ADA pull strength. Shower/ tub next floor up had drip pan issue and you could hear water dripping onto our ceiling. Room door wouldn’t close and have the plug engage/latch onto frame. We found if you slammed the door with force the plug would engage. We could leave the room for breakfast or to go out and didn’t need to have the room key to get back into the room. An easy push of the door and your in! Hotel needs to be renovated since the property is not being maintained. Door hardware on stairs- broken, peeling paint in rooms, water damage stains, carpet stains everywhere, duct tape trying to hold couch pull out mattress together.

Leisure Pet

6/10

Pleasant

14 Jun 2025

fekade

very poor qyality.

10/10

Exceptional

07 Jun 2025

Katiria

The staff was really friendly and polite.

Family_with_children

2/10

Poor

07 Jun 2025

Jerry

They had the hardest beds. I rented for my friends they checked out and went to stay

6/10

Pleasant

06 Jun 2025

Michael

Had a clogged toilet when we went into the room after checking in. Went to the front desk and they gave us a plunger and basically said for us to handle it. Then expected us to bring them back the plunger to the front desk. I don't really feel it's our responsibility to do any of that. room was reasonably clean and the rest of the stay was fine.

Family

10/10

Exceptional

19 May 2025

Kimberly

It was a pleasant experience

Business Pet

2/10

Poor

18 May 2025

Benjamin

Worst hotel ever

I was booked for a 3pm check in. I called at 7am to ask for an early in. Was told no. Then proceeded to check with front desk until 3pm. Room still not available. Came back and was given a hard time that we didn’t have a room a were expected to wait. At 11pm. Were told we had to pay for a day we weren’t allowed to stay even though we tried checking in multiple times during the day. We weren’t given our welcome baskets for being part of a wedding party. Overall g-

Friends_and_family Family

10/10

Exceptional

17 May 2025

Louis

Friendly staff. Clean rooms.

Business Self

8/10

Excellent

05 May 2025

Linda

Nice place

Easy to get to, good breakfast, comfortable beds. My window was very drafty - heat was working more. I did not care for the dog next to me was barking off and on and I could hear loud taking.

Friends_and_family Friends

8/10

Excellent

28 Apr 2025

Randall

It met my needs

Leisure Self

10/10

Exceptional

15 Apr 2025

Anita Oei and Hobart

The property is well maintained. The staff keeps the property clean and supplies always well stocked. I will stay at this property again.

Leisure Self

6/10

Pleasant

13 Apr 2025

Jan

Seemed to be repainting the place, but painting over flaws, water damage, etc. Average but doable. Could have dogs, but $25 per pet per night.

Business_and_leisure Pet

8/10

Excellent

13 Apr 2025

Dennis

Nice breakfast. Rooms were clean. Needs better maintenance on the bathroom.

Leisure Family

6/10

Pleasant

24 Mar 2025

Deborah

Thirsty

The staff was professional. The room was comfortable and clean. Vending machines did not accept cards, or bills bigger than singles.

Friends_and_family Family

8/10

Excellent

15 Mar 2025

Timothy

Staff was courteous

Business Self

10/10

Exceptional

11 Mar 2025

Shawn

all was fine

10/10

Exceptional

10 Mar 2025

Bradford

Na

Leisure Partner

10/10

Exceptional

02 Mar 2025

Cyndi

Great clean place thank you

Friends_and_family Family

6/10

Pleasant

25 Feb 2025

Marisela

We picked this particular hotel because of the indoor pool for my kids. They did not inform anyone that the pool was going to be worked on during our stay, so we only had the pool for 2 days out of our 6 day stay! Our garbage needed to be empty and our toilet stopped working. I notified them in the morning and requested service. We were out all day and when we returned, it wasn't dealt with. When I called down to the front desk I was informed maintenance and housekeeping were gone for the day. They couldn't even get me a plunger to try to fix the issue ourselves. Our option was to move to another room.

Leisure Family

10/10

Exceptional

08 Feb 2025

David

Clean, quiet and safe. Nice selection of items for breakfast.

Leisure Partner

4/10

Poor

02 Feb 2025

Robert

The hotel was dirty. It was under construction and it was unsafe to walk down our hallway. Most of the rooms on our hallway were under construction with no knobs on doors, doors wide open, no room numbers on doors. It felt unsafe as anyone could be waiting inside the empty rooms to jump out at anyone walking down the hall. Anyone could access the hallway using the stairs or elevator. There was no security. Non-guests could access all parts of the hotel.

Leisure Partner

8/10

Excellent

02 Feb 2025

Marian

The property was fine. Thank you