Extended Stay America Chicago Schaumburg Conventio

8/10

Excellent

27 Mar 2026

Meia

Will stay again

Friends_and_family Family

2/10

Poor

19 Mar 2026

Brij

Very dirty. Dog poops in the hallway. Smell of smoke everywhere including in the nonsmoking rooms. Very poor quality beds. No utensils in the room. Spoiling the franchise name.

Partner

10/10

Exceptional

15 Mar 2026

Tracy Ann

This particular hotel felt a bit newer than others of this type. For instance, although it did not seem any larger than other extended, stay hotels, it had the benefit of having two adjacent elevators. This may sound like a no-brainer, but I have been to many fully booked extended stay hotels with only one small elevator and it’s a nightmare. Not just for your typical ingress and egress out of the hotel, guests are constantly checking in and out with typically an elevator full of belongings. It’s very frustrating when hotels only have one elevator, particularly for those of us who are a bit older with mobility issues. I found the staff to be extremely responsive. A few days into my stay my refrigerator died. Just a few minutes later, maintenance appeared at my door and within just a few minutes my refrigerator was replaced. I found my fellow guests to be quiet and respectful. The laundry room was large and modern with working machines and provided an online option to pay for laundry using the funding source of your choice. I particularly found the staff to be extremely helpful. As a business traveler was also self-employed working on a project of an indeterminant length, they were extremely accommodating and helping me extend my stay when necessary and provided suggestions that helped me maximize savings. I found their guest service to be top-notch.

Self

8/10

Excellent

13 Mar 2026

Timothy

Laundry great

Self

10/10

Exceptional

25 Feb 2026

Andrea

Everything was fine

Partner

2/10

Poor

18 Feb 2026

Parthenia

Front desk assistant was rude and very obnoxious. My bed was nasty called front desk lady said come back down and she qas Going to change my room. Come rite back down and she said she can't change my room , So i asked for a refund to refuse to give me my money back then she called someone . She then changed my room to a dog next door that barked all night now it 1am and i told her i cant do this at all i have to be at work at 4am im sorry i cant do this so please confirm my refund she wouldn't do it i told her im checking out .when i tried to get my stuff she had deactivated my room key took her almost a hour i had to leave and go back to work because my break was over with . Now im off work get to rhe room and key card still not working. The lady that did all of this was gone i spoke with a older lady that was so polite, kind, friendly,, helped me retrieve my belongings and the manager was very polite, friendly, concerning, customer service friendly

Business

2/10

Poor

04 Feb 2026

Cortez

I found multiple roaches and bugs in my room and the fridge was dirty.. I did get a late room which is no excuse for that but literally slept with no cover and bags on the bed with me because I was scared to get bugs in my things

Leisure

10/10

Exceptional

08 Jan 2026

christopher

Easy check in , Front desk staff was great , helpful and very courteous. Room were very clean , top notch amenties. Great location with lots of shopping and good restaurants close by.

2/10

Poor

04 Jan 2026

Stefan

Mediocre breakfast items and roachs

4/10

Poor

28 Dec 2025

MARKUS

Room had smell, bed moved a lot . You get a bang for your buck . Room was clean .

Leisure Partner

6/10

Pleasant

19 Dec 2025

Viktoriya

Yes

Self

2/10

Poor

30 Nov 2025

Nabohya

The room was infested with cockroaches

2/10

Poor

01 Nov 2025

Stephanie

Would not recommend they have roaches

4/10

Poor

30 Oct 2025

Brad

No ice machine. No ice available until itfroze in my freezer

4/10

Poor

28 Oct 2025

SHARATH

Bathrooms were not clean and had mold
Also there were roaches in the room
Overall place was not clean and will not be staying at this place

6/10

Pleasant

24 Oct 2025

Constance

The smell was weird, which I could get over, but none of the amenities actually came with the room. They all had to be requested. Breakfast options - muffin or granola bar. Two flavors of each but that is it, with coffee. Inside the same area are two vending machines. During my three day stay not once was the room touched.

Staff were pleasant at every encounter.

Leisure Self

2/10

Poor

24 Oct 2025

Marina

There was little roaches in the room.
The Tv did not work. The person on the counter was not there. The window was broken. There was not door handle and I couldn't get out i called the front desk couple of times and no answer.
TERRIBLE SERVICE.

Leisure Family

6/10

Pleasant

24 Oct 2025

Lawrence

Nostalgia Stay

Kitchen was ok. Staff were great. Room was clear and clean but needed more services of pest control.

Self

6/10

Pleasant

20 Oct 2025

Christina

Staff was friendly, only stayed here because of family emergency involving my 21 mo old granddaughter being life flighted to Chicago. Room looked clean upon entering, and that's where it ended. Large dead roach by bed in corner by ac unit, husband killed two more large ones on kitchen counter, and one more before we left. Couch bed was broken on one corner, the main bed was very uncomfortable, half the plugs didn't work, mildew on shower corners by ceiling. Woke up the first morning to water all over the toilet seat cover and floor from the floor upstairs (vent directly over toilet). Wouldn't stay again, but it served it purpose for what we needed, we left at 11:30pm the night before checkout, I couldn't take it anymore. But it was there when I needed it on an emergency, and the desk clerk over night was super helpful and pleasant. Maybe it's because we were on bottom floor ( which I requested, being disabled) but if we have to go back up to the city, we will be bypassing this establishment for maybe one of the others in town or something closer to the hospital even. Overall disappointed. But you get what you pay for I guess. And we were booked for four nights, made it through three. Thank you overnight desk lady, grandbaby is doing much better, I appreciate you remembering when we checked out.

10/10

Exceptional

20 Oct 2025

Carmen

The staff was really welcoming and friendly

Business_and_leisure Self

10/10

Exceptional

18 Oct 2025

Jose

Roaches in one of two of my rooms!

Business_and_leisure Family_with_children

2/10

Poor

18 Oct 2025

Thea

80 a night is a joke rooms should be 25 dollars this place is for the desperate and no other option. Slept on ikea metal frame with a 100 mattress on top that was wrapped in plastic it was the most uncomfortable experience ever and I have stayed at some dive hotels. There is more but you get the picture.

Leisure Family_with_children

2/10

Poor

16 Oct 2025

Daniel

Filthy room, everything smelled like smoke and got worse throughout the stay, cockroaches, mold, dirty linens, and pancake-flat pillows. I only saw the staff at the front desk one time… after wait for 5 minutes to check-in.

Business

8/10

Excellent

15 Oct 2025

Raissa

The room was ok, but the beds are not appropriate for a couple and the restroom was nasty and me not my fiancé could shower in it.

Leisure Partner

8/10

Excellent

14 Oct 2025

Tony

Why to the beds have a plastic cover under the sheets? Noisy and a little uncomfortable.

Partner

2/10

Poor

12 Oct 2025

Markayle

There were roaches in my room, the people on the floor were very loud and the check in process was lackluster and when I went to the desk to tell them about the roaches there was no one there .

Leisure

2/10

Poor

12 Oct 2025

MARKUS

Waited for like two hrs to resolve a problem with my room.

4/10

Poor

09 Oct 2025

Belal

Smiling too bad

2/10

Poor

08 Oct 2025

Anthony

There were cockroaches bedbug and mice I left the same minute I checked in bothe rooms were horrible the replacement rooms were even worse I would upload videos it I have that option

Friends_and_family Family

2/10

Poor

29 Sep 2025

Jazmine

Dirty towels and wash clothes. Smelled of mold and mildew.

Leisure Self

10/10

Exceptional

26 Sep 2025

Matt

Easy to use kitchen

Business Self

2/10

Poor

11 Sep 2025

Felicia

Trash hotel

I already said how rhis hotel this hotel was trash and kept my deposit also entered the room while me n my husband was sleeping also came in again i hate that place overall no professionalism at all

2/10

Poor

09 Sep 2025

dhwani

Weed smell

2/10

Poor

08 Sep 2025

Nihar

I had a very disappointing experience during my stay.
Firstly, the room had a strong unpleasant odor. I contacted the front desk to request a room freshener, but was told they didn’t have any available. Additionally, the room had no lighting, and when I raised the issue, I was informed that maintenance was unavailable at the time. No temporary solution was offered, and the staff showed no concern or willingness to help.

What was most frustrating was the attitude of the staff—they were unapologetic and seemed indifferent to our discomfort. It felt as though they were encouraging us to find another place to stay rather than trying to resolve the issue. This lack of customer care and poor service completely ruined our holiday.

I strongly advise against staying here. I’m happy to provide further details if needed.

Leisure Family

4/10

Poor

07 Sep 2025

Kaylie

Although clean, this is a rundown and somewhat dingy property. Expect stains, strong smells in the hallways, uncomfortable squeaky beds on exposed bedframes with metal legs a bit like a camp cot, and not the type of breakfast selection you usually see at hotels with “free breakfast”. I wish I’d chosen somewhere nicer for our stay. Still, staff is courteous and it serves the purpose for the price.

Leisure

8/10

Excellent

02 Sep 2025

Mohsin

Could be cleaner

4/10

Poor

31 Aug 2025

Verified traveler

Not worth it

No streamings. No USB ports. No extra blankets. No hair dryer. No real breakfast. Not even a plug for the bathtub.

Partner

10/10

Exceptional

21 Aug 2025

Timika

Clean and quiet

Pet

4/10

Poor

20 Aug 2025

Susan

Many many roaches and the toilet didn't work

Pet

2/10

Poor

17 Aug 2025

Ana

Roaches everywhere

4/10

Poor

17 Aug 2025

YAKUP

No service

No service to the room to clean?

Business

6/10

Pleasant

14 Aug 2025

Karen

There were no food options in the hotel,but plenty of places to eat. I went to heat up some food I had brought with me and a roach came walking from behind the microwave so they moved my sister and I to another room that smelled like cigarette smoke. Other than that I think it was ok I won't stay there again.

Friends_and_family Family

6/10

Pleasant

13 Aug 2025

sengsoury

Bed is not good

Leisure

2/10

Poor

12 Aug 2025

Matthew

Everything associated with the hotel is old, dirty, and nasty. Bed had a plastic cover on it under the nasty, dingy sheets. Towels were tattered and stained. Hairs all over tub and drain. Not sure bathroom was even cleaned from previous tenant. They advertise free breakfast - its just wrapped mini muffins and granola bars. Can find nothing positive to say about my stay.

Business

2/10

Poor

11 Aug 2025

Trisha

Roaches and mold as roomates

I would not recommend this facility to Any friends or family. The first room had a room Roach climbing down the wall. The second room, they tried to put me in, had mold or mildew in it, because I could not breathe as soon as I walked in the third room, had a dirty napkin in the cabinet. And when putting a light bag on the shelf in the face closet, the whole shelf fell off the wall.

Partner

10/10

Exceptional

08 Aug 2025

ahmed

Hi

6/10

Pleasant

07 Aug 2025

Mary Lynn

One of the things I didn't like was that the bed had a plastic mattress cover that was loud and uncomfortable. It is built for the long stay in mind because I'm used to a coffee machine in the room with coffee which there was not. What I did like was the large refridgerator because I had a few friends over one night since I was from California and visiting with Chicago friends. Thatwas the whole reason I got the suite size room. Also, the room description said sleeper sofa but there was not one there when I got there. The girls said they would put one in the next day but then they said they didn't have one but I could mover rooms, which was inconvenient to pack everything up again and move. I don't usually give poor reviews but thought you should know.

Leisure Self

4/10

Poor

05 Aug 2025

Zuzanna

Never again

Check in at 3pm,room not ready till 4:20,strange moldy smell in the room, bed sheets full of hair, had to ask for fresh sheets. 5 mins after we checked in, a cleaning staff member entered our room without knocking saying: okay ,okey. He went to the bathroom : okey ,spray, no spray( apparently looking for his missing cleaning supply. The room must have been flooded recently because water was coming out of the seams of the floor in the kitchen area when we stepped on it. Luckily it was only one night trip.

Partner

6/10

Pleasant

04 Aug 2025

William

Close to everything. Just an older property.

10/10

Exceptional

01 Aug 2025

Tess

had to wait 39 min for a room i reserved.
3 pm check in.
any credit i could get for the inconviece?

Leisure Self

2/10

Poor

01 Aug 2025

Krista

Bathtub was dirty....had hair in it..bed appeared to be similar to a pull out bed (but a stand alone), power outlets didnt work, TV said \"no signal\" and the entire facility smelled like curry.

Leisure Self

4/10

Poor

01 Aug 2025

Fadayshia

Stains in the sheets, smelled funny and roaches in the room .

Partner

4/10

Poor

31 Jul 2025

milena

Just ok - nothing to write home about. Thin sheets , thin walls , cabinets falling apart and it’s just an old property and run down but location is good

Leisure Self

6/10

Pleasant

31 Jul 2025

Terry

Decent for the price paid $68 for 1 night shower ok roomy room ac good, great fridge, bed terrible!! But otherwise good for the price for 1 night..

Business_and_leisure Self

4/10

Poor

27 Jul 2025

Aaron

We saw a roach

2/10

Poor

19 Jul 2025

Yaritza

The room and bathroom were dirty, the room smelled, dirty bathtub

10/10

Exceptional

19 Jul 2025

Eric

Nice quiet hotel, safe area

Business_and_leisure Self

6/10

Pleasant

18 Jul 2025

George

It was quiet and by place u can go to.i didnt like going there and had to pay a deposit for damages when it was not in the online writing when u paid for it.then one stef was getting Rode and then u go in room and there was alot of damages in room so i took pics

Business Family

8/10

Excellent

18 Jul 2025

JOSE

Very foul odor on entire Floor

Leisure Self

6/10

Pleasant

17 Jul 2025

Ansuman

Nice location

2/10

Poor

13 Jul 2025

Noor U

When I reached there at 12:30 am the front desk person tried to check me in took $55 deposit and turned around and told me that my reservation has been cancelled by the system as no show as I came after midnight, so why in the first place she took $55 deposit when I was going to be turned down, then she said she can’t reimburse my deposit as the system is going through night audit, a big nightmare

2/10

Poor

09 Jul 2025

Kerry

The rooms seem clean, but between the roaches and no cook ware or cups for a room with a kitchen. There is no real breakfast, just hot water, coffee and some snack bars that isn’t breakfast

4/10

Poor

09 Jul 2025

Kerry

It seems like the hotel is a section 8 living quarters, no cleaning service, no trash pickup and the bed is just a mattress on a medal frame

Leisure Self

6/10

Pleasant

06 Jul 2025

Sofia

Furniture falling apart
Uncomfortable bed, outdated decor and outdated furniture

Friends_and_family Friends

2/10

Poor

01 Jul 2025

Jared

The AC is very noisy. Mattress plastic cover and only one sheet on top. Feel like sleep on the plastic bed.

2/10

Poor

01 Jul 2025

Gigetta

Not the hotel, it was Hotels.com

The problem was not with the Hotel because I never got a chance to stay. The problem was with Hotels.com who made the reservation for me over the phone, took my money even though the representative was still on the phone as I tried to check in at the front desk and the manager told me there were no rooms available! So after hearing this, I was STILL charged! This happened with 2 reservations at 2 different hotels that same night! I will NEVER use a 3rd party to make my reservations again! From now on I will go through the hotel directly!!

Friends_and_family Family

2/10

Poor

27 Jun 2025

Yiannis

There was literally bed bugs

6/10

Pleasant

26 Jun 2025

India

The stay was okay.

Business Partner

2/10

Poor

24 Jun 2025

Adell

We attempted to check in and learned they didn’t have the room we’d booked. They told us they “upgraded” us to 2 double beds. We had booked a king size! That’s not an upgrade.

Leisure

4/10

Poor

24 Jun 2025

Kathleen

The photos were not what the room looked like. The tv was over the pull out bed, which was in front of the king bed which was difficult to watch TV for the person sleeping on the pull out. The king bed was on a metal frame and squeaked the moment it was touched, which made it nearly impossible to sleep because it made loud noises any movement that was made. The bathroom floor was wet when we arrived, and we found a roach in there as well.

Leisure Friends

4/10

Poor

23 Jun 2025

Robin

Not happy

The bed was too firm and not a lot of cable channels to choose from. Was not happy with the first 2 hrs of noise and pounding above my head from the guest staying above me on the 3rd floor. I had to complain twice and the person still continued making noise.

Self

10/10

Exceptional

22 Jun 2025

Bruce

Good check-in.

Leisure Family

8/10

Excellent

22 Jun 2025

Maria

Quick service

Business

2/10

Poor

21 Jun 2025

steve

Fairly run down and in need of renovation. Cabinets did not close. Apparent cigarette burns in furniture Floors \"sticky\". Didn't have a UV light but I wouldn't have been surprised. Operator phone went unanswered/family unable to contact us. Not a pleasant ending to a long trip. Significant other cried herself to sleep after we ruled out leaving and searching for alternate accommodations at 10 PM.
Told by other seasoned travelers these places were pretty nice back in the day but have never been kept up or upgraded since being built. Super discount from \"regular\" price made it sound like I was getting a deal but not worth even the low price I paid.
Workers were pleasant and I can't blame them for what they have been left to work with but next time I would seriously consider sleeping in my vehicle instead.

Leisure Pet

6/10

Pleasant

20 Jun 2025

Feliciana

under construction but the price very affordable.

Friends

4/10

Poor

18 Jun 2025

Brandie

The TV sensor had something cake on it. The bed was squeaky. Not enough pillows. The parking lot light shined into our room.

Partner

4/10

Poor

17 Jun 2025

Rachael

This was a very disappointing stay. I did not feel like the room was sanitary. The kitchen floor was sticky. In the middle of the night when I visited the bathroom, a couple baby roaches scattered when the light turned came on. Ick!

Also, the beds were very noisy as they had plastic mattress protectors instead of more cloth-like material. Every movement made a swishy sound. I expected better. I've stayed in many other hotels, including other Extended Stay Americas, and have never had the awful, loud plastic mattress protectors on the beds.

Leisure Family

2/10

Poor

14 Jun 2025

Anitra

Not suitable unpleasant

My stay was not pleasant.The room had a really bad odor. There were no utensils plates(things needed for the room). There was marks on the floor and on the walls. The television station was analog, not digital. Didn’t have access to regular TV or normal TV channels or cable TV. The attendant was very scarce not around. There was no one to answer your question or to ask for service. The beds was very small. Also, they utilize bed frames for the beds. It just look appealing. It looked like I stayed in a dorm room or a boarding room. I would definitely not recommend this hotel for anybody.

Business

2/10

Poor

13 Jun 2025

Vanessa

Bad service. The TV remote didn't work. I took it to reception, they replaced it, and it still didn't work. The TV was in a frame that was hanging on the wall and was full of mold.

Leisure Partner

6/10

Pleasant

13 Jun 2025

Patricia

Property was conveniently located. The room was had to be sprayed for roaches.

Leisure Pet

4/10

Poor

07 Jun 2025

Brenda

Things weren't taken care of. Bathroom door didn't close properly. Bathroom tub dingy and need to be rechalked.
Washcloths poor quality and found ahair in what was suppose to be clean.
No dish soap.
Breakfast the muffin i had the blueberries in it weren't fresh very old and hard could not finish.

Leisure

6/10

Pleasant

05 Jun 2025

Tammie

The bed was metal and mattress had stains. It did not have a mattress cover.

Business Self

10/10

Exceptional

03 Jun 2025

Jiya

Very comfortable, room and grounds in good shape and staff very friendly and helpful

Business Self

2/10

Poor

02 Jun 2025

Anouruck

Worst stay, it’s not family friendly. Entire place smells like weed.

Business_and_leisure Family_with_children

4/10

Poor

31 May 2025

Nilesh

Very dated and old facility. The rooms and its surroundings smelled of weed. Nothing the management can do about it if the guests do not follow the general guidelines. However from new guest’s perspective it makes for bad experience. The staff were very friendly they went above and beyond to ensure better experience. However the hotel needs some serious redevelopment. Everything is so old,dated, stained, broken. It does not feel that we are getting value for the money even though it is cheaper it still feels overpriced.

Partner

2/10

Poor

28 May 2025

Mere e

We stayed in room 202 and all night long we couldn’t sleep. The guess above us or who ever was staying there you can hear the steps or whatever the where doing.

2/10

Poor

26 May 2025

Syed

The staff was really friendly and accommodating (as best they could) and it was in a convenient location, but management needs to invest in renovating this place. The vinyl tile was coming up off the floor, the cabinets felt like the doors were about to fall off. The elevator made strange sounds, and the halls had interesting odors. My family just felt gross staying there. It was only for a couple nights so we decided to tough it out.

Basically, it seemed like everything was on the brink of falling apart. This place needs to be gutted and renovated badly. Flooring needs to be replaced, millwork needs to be replaced, plumbing needs repair, elevator should be looked at. I would not recommend this place unless you have no other options.

Leisure Family

10/10

Exceptional

26 May 2025

Mere e

Everyone was friendly.

2/10

Poor

04 May 2025

Michelle

Stay away!

Horrifying. Stay away! Everything is dirty or broken - even the security lock. Kitchen is falling apart and has stapled paper as a backsplash. The beds are covered in a crinkly mattress protector.

Friends_and_family Family

6/10

Pleasant

04 May 2025

Dontay

Definitely need to upgrade their cleaning essentials in the room with cleaner towels and do more upgrades to the bathroom ceiling

10/10

Exceptional

03 May 2025

Hayden

Really good!

Business_and_leisure Family_with_children

8/10

Excellent

03 May 2025

Eric

Great place good price its not a 5 star hotel but its decent. Only issue i had was my room was not as clean as it couldve been, there were regular hair and pubic hair on the floor and thecaulking around the shower surround was coming yp and missing in several areas and i did see some minor mild growth

Business Self

8/10

Excellent

30 Apr 2025

Manuel

Good

4/10

Poor

23 Apr 2025

Alija

Breakfast is terrible coffee it’s like water

Business Self

4/10

Poor

14 Apr 2025

Nathaniel

The room was smelly. One guest had a dog that was barking crazy.

8/10

Excellent

13 Apr 2025

David

Good basic lodging near convention center.

Business Self

2/10

Poor

12 Apr 2025

cynthia

Room smell like cigarettes smoke. Hallway smell like weed.

Leisure Partner

2/10

Poor

25 Mar 2025

Fernando

The rooms are full of roaches everywhere. I switched rooms but the roaches were everywhere. I left the same day I checked in.

Self

6/10

Pleasant

21 Mar 2025

Tanya

Could have been better.

All of the staff that we encountered during our stay were wonderful. The rooms were clean, although a bit run down since my last stay there in 2019. Our room was missing a cupboard door, the tv had a cracked screen, and the flush button on the toilet kept getting stuck down. None of those things really detracted from our stay, but the beds and pillows were an issue for all of us. We were so uncomfortable that none of us got much sleep, and were sore the next day.

Friends_and_family Friends

8/10

Excellent

17 Mar 2025

Cecilia

Girlfriends trip

The room was nice, but the extended stay was an older building. They used a strong cleaning solutions, u can smell it when you first come in. The breakfast bar was tiny and had no place to sit.

Friends_and_family Friends