Name: Extended Stay America Chicago Schaumburg Conventio
Address: 51 E State Pkwy, Schaumburg, 60173, US

2/10

Poor

02 Aug 2026

jose

Demaciado sucio

2/10

Poor

01 Aug 2026

Adan

My experience was awful, it was not clean at all in fact I end up having a rash on my legs and arms mainly because their bed was dirty. I don't recommend anybody saying at this hotel at all. I was not satisfied with their housekeeping. Overall the staffing is very poor.

2/10

Poor

01 Aug 2026

Matt

Wouldn’t recommend

8/10

Excellent

01 Aug 2026

Nancy

They were nice staff very

4/10

Poor

31 Jul 2026

Grace

Just ok

2/10

Poor

31 Jul 2026

sanjay

Dirty sheets. Very dirty bathroom with hairs every where. Bed was horrible

8/10

Excellent

30 Jul 2026

Nancy

It is nice and clean. They are nice

2/10

Poor

28 Jul 2026

Chynarai

Bed was like a STONE.
Breakfast is just joke. Like 1$ ready oat and cheap sugar little muffins THAT IS IT. And of course hot water and coffee.

Bed is like a stone it was impossible to sleep at all. I paid for 2 nights but I checked out after 1 night. Could not sleep.

I am 30 yo. I mean even for me bed was so bad.

2/10

Poor

27 Jul 2026

Kao

The floor was dirty. The AC unit was very loud. The room smells. The outer doors are propped open. The phone did not work. The bathtub was grimey. The guests smoked all around the property so you can smell smoke all around.

6/10

Pleasant

26 Jul 2026

jimmy

Breakfast was very lacking, only coffee and muffin with energy bars. Floors of the room was dirty not mopped. Walking bare feet got dirty with what looks like grim or soot of some sort. Staff was average. Stayed in a non smoking room and can still smell cigarettes coming from some where.

4/10

Poor

26 Jul 2026

Venica

The room was cleaned but it smelled like a sewer the bed was small and still had plastic on it, also cups, spoons, forks and plates do not come with the room. On the positive side, it was not loud, quiet and the staff is somewhat helpful. Will I go back? No! But I appreciate them allowing us to stay at they property.

2/10

Poor

26 Jul 2026

William

I've been to alot of hotels in my life this could possibly be the worst I've been to. I've been to Motels That were better. Our bed was basically a rollout bed. It wasn't a real bed. No bedspring just a weird springy bedframe and a below average mattress. The closest had do doors. Just an open area with a couple hangers.
The shower head had water squirting out the top. The pillows were pillows you'd get from the dollar store.

2/10

Poor

25 Jul 2026

Abigail

The place smells very bad the floor are very dirty, and the bath horrible, I was supposed to stay for 4 nights but i left the next day I couldn’t be there, I separated a deluxe king bed and they put me in a room the have 2 twin bed for 4 people. I went to the reception, and requested to be change, but the other room was same as dirty as the other one I don’t recommend this place at all and more If you are with kids.

2/10

Poor

16 Jul 2026

Latesha

Not just what u expect

Family

2/10

Poor

15 Jul 2026

Anthony

Need remodeling

Friends

2/10

Poor

14 Jul 2026

Stacey

This whole place is a bio hazard and it’s absolutely disgusting!!! Toilet, bed, stove top didn’t even work the manager refused to refund my money, dirty towels bedding was dirty was not clean just horrible roaches everywhere

Self

2/10

Poor

11 Jul 2026

Jorge

I would never stay here again, I actually regretted the moment I checked in, but I had no choice. I went back to my car for a majority of the night because there were cockroaches in my room.

I have photo and video evidence. Worst place I’ve stayed in by far.

Self

4/10

Poor

07 Jul 2026

Day'Shanna

Next hotel

10/10

Exceptional

05 Jul 2026

Victoria

Staff was very welcoming and friendly. They were available to help 24/7. Laundry room was nice with plenty of machines to use. Breakfast could’ve been better, it was just prepackaged muffins and granola bars.

Self

10/10

Exceptional

03 Jul 2026

Chetan

good locations

Family_with_children

6/10

Pleasant

02 Jul 2026

Jacob

Breakfast was horrible.
Nothing to eat.
Just one granola bar and one mini muffin.
No Egg/.
No Fruits..
No bread or Bagel.
I have never seen such a poor BF .

Partner

2/10

Poor

27 Jun 2026

Jennifer

Bathroom was dirty and bathtub as well. Bathtub had no stopper in it to take bath. Staff nice but always disappearing from desk. Telephone in room broken and could not call the desk. The is a nice kitchen but you need to ask the desk for all supples to use. They only have one cart to bring your luggage in with and it’s broken when I arrive. The elevator was broken for how much I paid. I don’t think it was worth it. Lots of the bed barely has any covers to keep you warm on it.

Self

10/10

Exceptional

27 Jun 2026

charles

clean rooms great staff close to eating areas safe area

Self

10/10

Exceptional

26 Jun 2026

ARUNKUMAR

Only coffee, muffins and snack bars for breakfast

Self

10/10

Exceptional

26 Jun 2026

ARUNKUMAR

Breakfast only had coffee, and snack bars. And cereal boxes.

Self

2/10

Poor

18 Jun 2026

Joanna

I have not stayed in this facility due to the rude front desk and manager. I got charged with deposit first without even notice. I was not aware of the deposit until I got charged. The front desk female was rude and directive and unpleasant. Instead of ask me for my name she asked me for ID instead and acted rude like a cop. She has never smile. On top of that manager did not solved the issue with the deposit and did. It refund me back after I left the facility without staying there. The manager has lack of management skills. Instead of helping he was interrupting me while I was filing complain. I will never come back to this facility.

2/10

Poor

15 Jun 2026

Renato

Bad staff

4/10

Poor

14 Jun 2026

Kelley

The room did not have a hair dryer but we were able to get one from front desk. The tv as not working when we got there but we did get a few channels that night. The bed has some kind of plastic under the sheet ( I guess to protect the mattress) but it was uncomfortable. I will not be staying again.

Partner

4/10

Poor

01 Jun 2026

Rachel

My stay was good until the last 24 hours. Let me say staff was great. Mihir was so helpful and so was See, not sure if I’m spelling her name right.
So, the last 24 hours I saw 4 roaches, I was itching uncontrollably and unpacked and shook all my belongings twice for fear of taking them with me. I did not sleep last night because I was fearful of them crawling on me. I will never stay here again and do not recommend. I understand people are not all clean but nothing was done for my discomfort or my mental health. My anxiety has me itching right now just thinking about it. I feel I should have been compensated for part of my stay. Roaches are nasty and can become a huge problem if not addressed. I am still fearful that one may have gotten in my luggage. I would hope that the owner would reach out and make good on this situation.

Sincerely unhappy guest,
Rachel

Self

6/10

Pleasant

28 May 2026

Bereke

just good

Self

4/10

Poor

26 May 2026

RICHARD

Bed squeaked, fitted sheets kept coming off, plastic mattress pad terrible noisy, toiletries awful, breakfast nothing to rave about, and room smelled.

Partner

2/10

Poor

23 May 2026

Daniel

Bathtub was filthy. Heat and air conditioning weren't working in my room

Self

10/10

Exceptional

20 May 2026

Eric

Always stay here when in town,clean, good staff reasonable price only issue is the transient residents. They are not much of a issue but usually have police there at least once during my stay each time

Self

4/10

Poor

18 May 2026

Srikanth

Did not take the breakfast

Friends_and_family Family

8/10

Excellent

14 May 2026

aubrey

Clean

2/10

Poor

06 May 2026

Bella

I didn't stay. I immediately booked a different hotel. The front desk Gentleman was nice. The room was dirty, smelled of smoke so bad that my cloths reeked after just 3mins inside the room. The condition of room itself was bad. The floor was peeling up. There was a hole in the bathroom door. There were cigarette burns on each surface. They state they are a “Smoke Free Hotel”, impossible. The caulking on the toilet was so bad it was an inch (in some places two inches) away from the toilet. Just random white caulk on the floor. The shower head had pink/yellow crust on it. The lock on the door didn’t stay closed, it swung open as soon as you let go. The kitchen area was dirty and looked like the appliances were from 1970. The microwave hadn’t been clean in what looked like ever. I didn’t look inside the fridge. The hall reeked of curry. The overall look and feel of this hotel was not clean and broke down. I am so glad I didn’t bring my belongings up with me at first because they would have smelled for the duration of my trip. I ended up tossing my sweater. It was gross.

Self

10/10

Exceptional

02 May 2026

Marko

All was fine

Self

8/10

Excellent

28 Apr 2026

Felipe

Bring a blanket 👍.

Self

8/10

Excellent

21 Apr 2026

Passang

Price reasonable. I wish they have at least milk on breakfast

4/10

Poor

11 Apr 2026

Vanessa

Rooms are outdated and not very clean .

Self

4/10

Poor

08 Apr 2026

Christina

The hallway smelled like smoke and urine. The room nice

2/10

Poor

04 Apr 2026

katie

Toliet was clogged all night we called 3x and never got a plunger. We went down to the desk and couldnt get 1 either. I was biten by several bed bugs. Worst extended stay ive ever been at. Do NOT recommend.

8/10

Excellent

27 Mar 2026

Meia

Will stay again

Friends_and_family Family

2/10

Poor

19 Mar 2026

Brij

Very dirty. Dog poops in the hallway. Smell of smoke everywhere including in the nonsmoking rooms. Very poor quality beds. No utensils in the room. Spoiling the franchise name.

Partner

10/10

Exceptional

15 Mar 2026

Tracy Ann

This particular hotel felt a bit newer than others of this type. For instance, although it did not seem any larger than other extended, stay hotels, it had the benefit of having two adjacent elevators. This may sound like a no-brainer, but I have been to many fully booked extended stay hotels with only one small elevator and it’s a nightmare. Not just for your typical ingress and egress out of the hotel, guests are constantly checking in and out with typically an elevator full of belongings. It’s very frustrating when hotels only have one elevator, particularly for those of us who are a bit older with mobility issues. I found the staff to be extremely responsive. A few days into my stay my refrigerator died. Just a few minutes later, maintenance appeared at my door and within just a few minutes my refrigerator was replaced. I found my fellow guests to be quiet and respectful. The laundry room was large and modern with working machines and provided an online option to pay for laundry using the funding source of your choice. I particularly found the staff to be extremely helpful. As a business traveler was also self-employed working on a project of an indeterminant length, they were extremely accommodating and helping me extend my stay when necessary and provided suggestions that helped me maximize savings. I found their guest service to be top-notch.

Self

8/10

Excellent

13 Mar 2026

Timothy

Laundry great

Self

10/10

Exceptional

25 Feb 2026

Andrea

Everything was fine

Partner

2/10

Poor

18 Feb 2026

Parthenia

Front desk assistant was rude and very obnoxious. My bed was nasty called front desk lady said come back down and she qas Going to change my room. Come rite back down and she said she can't change my room , So i asked for a refund to refuse to give me my money back then she called someone . She then changed my room to a dog next door that barked all night now it 1am and i told her i cant do this at all i have to be at work at 4am im sorry i cant do this so please confirm my refund she wouldn't do it i told her im checking out .when i tried to get my stuff she had deactivated my room key took her almost a hour i had to leave and go back to work because my break was over with . Now im off work get to rhe room and key card still not working. The lady that did all of this was gone i spoke with a older lady that was so polite, kind, friendly,, helped me retrieve my belongings and the manager was very polite, friendly, concerning, customer service friendly

Business

2/10

Poor

04 Feb 2026

Cortez

I found multiple roaches and bugs in my room and the fridge was dirty.. I did get a late room which is no excuse for that but literally slept with no cover and bags on the bed with me because I was scared to get bugs in my things

Leisure

10/10

Exceptional

08 Jan 2026

christopher

Easy check in , Front desk staff was great , helpful and very courteous. Room were very clean , top notch amenties. Great location with lots of shopping and good restaurants close by.

2/10

Poor

04 Jan 2026

Stefan

Mediocre breakfast items and roachs

4/10

Poor

28 Dec 2025

MARKUS

Room had smell, bed moved a lot . You get a bang for your buck . Room was clean .

Leisure Partner

6/10

Pleasant

19 Dec 2025

Viktoriya

Yes

Self

2/10

Poor

30 Nov 2025

Nabohya

The room was infested with cockroaches

2/10

Poor

01 Nov 2025

Stephanie

Would not recommend they have roaches

4/10

Poor

30 Oct 2025

Brad

No ice machine. No ice available until itfroze in my freezer

4/10

Poor

28 Oct 2025

SHARATH

Bathrooms were not clean and had mold
Also there were roaches in the room
Overall place was not clean and will not be staying at this place

6/10

Pleasant

24 Oct 2025

Constance

The smell was weird, which I could get over, but none of the amenities actually came with the room. They all had to be requested. Breakfast options - muffin or granola bar. Two flavors of each but that is it, with coffee. Inside the same area are two vending machines. During my three day stay not once was the room touched.

Staff were pleasant at every encounter.

Leisure Self

2/10

Poor

24 Oct 2025

Marina

There was little roaches in the room.
The Tv did not work. The person on the counter was not there. The window was broken. There was not door handle and I couldn't get out i called the front desk couple of times and no answer.
TERRIBLE SERVICE.

Leisure Family

6/10

Pleasant

24 Oct 2025

Lawrence

Nostalgia Stay

Kitchen was ok. Staff were great. Room was clear and clean but needed more services of pest control.

Self

6/10

Pleasant

20 Oct 2025

Christina

Staff was friendly, only stayed here because of family emergency involving my 21 mo old granddaughter being life flighted to Chicago. Room looked clean upon entering, and that's where it ended. Large dead roach by bed in corner by ac unit, husband killed two more large ones on kitchen counter, and one more before we left. Couch bed was broken on one corner, the main bed was very uncomfortable, half the plugs didn't work, mildew on shower corners by ceiling. Woke up the first morning to water all over the toilet seat cover and floor from the floor upstairs (vent directly over toilet). Wouldn't stay again, but it served it purpose for what we needed, we left at 11:30pm the night before checkout, I couldn't take it anymore. But it was there when I needed it on an emergency, and the desk clerk over night was super helpful and pleasant. Maybe it's because we were on bottom floor ( which I requested, being disabled) but if we have to go back up to the city, we will be bypassing this establishment for maybe one of the others in town or something closer to the hospital even. Overall disappointed. But you get what you pay for I guess. And we were booked for four nights, made it through three. Thank you overnight desk lady, grandbaby is doing much better, I appreciate you remembering when we checked out.

10/10

Exceptional

20 Oct 2025

Carmen

The staff was really welcoming and friendly

Business_and_leisure Self

10/10

Exceptional

18 Oct 2025

Jose

Roaches in one of two of my rooms!

Business_and_leisure Family_with_children

2/10

Poor

18 Oct 2025

Thea

80 a night is a joke rooms should be 25 dollars this place is for the desperate and no other option. Slept on ikea metal frame with a 100 mattress on top that was wrapped in plastic it was the most uncomfortable experience ever and I have stayed at some dive hotels. There is more but you get the picture.

Leisure Family_with_children

2/10

Poor

16 Oct 2025

Daniel

Filthy room, everything smelled like smoke and got worse throughout the stay, cockroaches, mold, dirty linens, and pancake-flat pillows. I only saw the staff at the front desk one time… after wait for 5 minutes to check-in.

Business

8/10

Excellent

15 Oct 2025

Raissa

The room was ok, but the beds are not appropriate for a couple and the restroom was nasty and me not my fiancé could shower in it.

Leisure Partner

8/10

Excellent

14 Oct 2025

Tony

Why to the beds have a plastic cover under the sheets? Noisy and a little uncomfortable.

Partner

2/10

Poor

12 Oct 2025

Markayle

There were roaches in my room, the people on the floor were very loud and the check in process was lackluster and when I went to the desk to tell them about the roaches there was no one there .

Leisure

2/10

Poor

12 Oct 2025

MARKUS

Waited for like two hrs to resolve a problem with my room.

4/10

Poor

09 Oct 2025

Belal

Smiling too bad

2/10

Poor

08 Oct 2025

Anthony

There were cockroaches bedbug and mice I left the same minute I checked in bothe rooms were horrible the replacement rooms were even worse I would upload videos it I have that option

Friends_and_family Family

2/10

Poor

29 Sep 2025

Jazmine

Dirty towels and wash clothes. Smelled of mold and mildew.

Leisure Self

10/10

Exceptional

26 Sep 2025

Matt

Easy to use kitchen

Business Self

2/10

Poor

11 Sep 2025

Felicia

Trash hotel

I already said how rhis hotel this hotel was trash and kept my deposit also entered the room while me n my husband was sleeping also came in again i hate that place overall no professionalism at all

2/10

Poor

09 Sep 2025

dhwani

Weed smell

2/10

Poor

08 Sep 2025

Nihar

I had a very disappointing experience during my stay.
Firstly, the room had a strong unpleasant odor. I contacted the front desk to request a room freshener, but was told they didn’t have any available. Additionally, the room had no lighting, and when I raised the issue, I was informed that maintenance was unavailable at the time. No temporary solution was offered, and the staff showed no concern or willingness to help.

What was most frustrating was the attitude of the staff—they were unapologetic and seemed indifferent to our discomfort. It felt as though they were encouraging us to find another place to stay rather than trying to resolve the issue. This lack of customer care and poor service completely ruined our holiday.

I strongly advise against staying here. I’m happy to provide further details if needed.

Leisure Family

4/10

Poor

07 Sep 2025

Kaylie

Although clean, this is a rundown and somewhat dingy property. Expect stains, strong smells in the hallways, uncomfortable squeaky beds on exposed bedframes with metal legs a bit like a camp cot, and not the type of breakfast selection you usually see at hotels with “free breakfast”. I wish I’d chosen somewhere nicer for our stay. Still, staff is courteous and it serves the purpose for the price.

Leisure

8/10

Excellent

02 Sep 2025

Mohsin

Could be cleaner

4/10

Poor

31 Aug 2025

Verified traveler

Not worth it

No streamings. No USB ports. No extra blankets. No hair dryer. No real breakfast. Not even a plug for the bathtub.

Partner

10/10

Exceptional

21 Aug 2025

Timika

Clean and quiet

Pet

4/10

Poor

20 Aug 2025

Susan

Many many roaches and the toilet didn't work

Pet

2/10

Poor

17 Aug 2025

Ana

Roaches everywhere

4/10

Poor

17 Aug 2025

YAKUP

No service

No service to the room to clean?

Business

6/10

Pleasant

14 Aug 2025

Karen

There were no food options in the hotel,but plenty of places to eat. I went to heat up some food I had brought with me and a roach came walking from behind the microwave so they moved my sister and I to another room that smelled like cigarette smoke. Other than that I think it was ok I won't stay there again.

Friends_and_family Family

6/10

Pleasant

13 Aug 2025

sengsoury

Bed is not good

Leisure

2/10

Poor

12 Aug 2025

Matthew

Everything associated with the hotel is old, dirty, and nasty. Bed had a plastic cover on it under the nasty, dingy sheets. Towels were tattered and stained. Hairs all over tub and drain. Not sure bathroom was even cleaned from previous tenant. They advertise free breakfast - its just wrapped mini muffins and granola bars. Can find nothing positive to say about my stay.

Business

2/10

Poor

11 Aug 2025

Trisha

Roaches and mold as roomates

I would not recommend this facility to Any friends or family. The first room had a room Roach climbing down the wall. The second room, they tried to put me in, had mold or mildew in it, because I could not breathe as soon as I walked in the third room, had a dirty napkin in the cabinet. And when putting a light bag on the shelf in the face closet, the whole shelf fell off the wall.

Partner

10/10

Exceptional

08 Aug 2025

ahmed

Hi

6/10

Pleasant

07 Aug 2025

Mary Lynn

One of the things I didn't like was that the bed had a plastic mattress cover that was loud and uncomfortable. It is built for the long stay in mind because I'm used to a coffee machine in the room with coffee which there was not. What I did like was the large refridgerator because I had a few friends over one night since I was from California and visiting with Chicago friends. Thatwas the whole reason I got the suite size room. Also, the room description said sleeper sofa but there was not one there when I got there. The girls said they would put one in the next day but then they said they didn't have one but I could mover rooms, which was inconvenient to pack everything up again and move. I don't usually give poor reviews but thought you should know.

Leisure Self

4/10

Poor

05 Aug 2025

Zuzanna

Never again

Check in at 3pm,room not ready till 4:20,strange moldy smell in the room, bed sheets full of hair, had to ask for fresh sheets. 5 mins after we checked in, a cleaning staff member entered our room without knocking saying: okay ,okey. He went to the bathroom : okey ,spray, no spray( apparently looking for his missing cleaning supply. The room must have been flooded recently because water was coming out of the seams of the floor in the kitchen area when we stepped on it. Luckily it was only one night trip.

Partner

6/10

Pleasant

04 Aug 2025

William

Close to everything. Just an older property.

10/10

Exceptional

01 Aug 2025

Tess

had to wait 39 min for a room i reserved.
3 pm check in.
any credit i could get for the inconviece?

Leisure Self

2/10

Poor

01 Aug 2025

Krista

Bathtub was dirty....had hair in it..bed appeared to be similar to a pull out bed (but a stand alone), power outlets didnt work, TV said \"no signal\" and the entire facility smelled like curry.

Leisure Self

4/10

Poor

01 Aug 2025

Fadayshia

Stains in the sheets, smelled funny and roaches in the room .

Partner

4/10

Poor

31 Jul 2025

milena

Just ok - nothing to write home about. Thin sheets , thin walls , cabinets falling apart and it’s just an old property and run down but location is good

Leisure Self

6/10

Pleasant

31 Jul 2025

Terry

Decent for the price paid $68 for 1 night shower ok roomy room ac good, great fridge, bed terrible!! But otherwise good for the price for 1 night..

Business_and_leisure Self

4/10

Poor

27 Jul 2025

Aaron

We saw a roach

2/10

Poor

19 Jul 2025

Yaritza

The room and bathroom were dirty, the room smelled, dirty bathtub

10/10

Exceptional

19 Jul 2025

Eric

Nice quiet hotel, safe area

Business_and_leisure Self

6/10

Pleasant

18 Jul 2025

George

It was quiet and by place u can go to.i didnt like going there and had to pay a deposit for damages when it was not in the online writing when u paid for it.then one stef was getting Rode and then u go in room and there was alot of damages in room so i took pics

Business Family