Name: MainStay Suites Chicago Schaumburg
Address: 1200 Bank Drive, Schaumburg, 60173, US

6/10

Pleasant

23 Jul 2026

Tasnim

Housekeeping is not responsive. Front desk is ok, but do not communicate with other staff. AC doesn't work well. Most important cam smell pot inside the hotel.

10/10

Exceptional

16 Jul 2026

Katherine

Jasmine at the front desk was very sweet and kind took care of me and the housekeepers were very sweet

Pet

2/10

Poor

13 Jul 2026

Siraj

There was a pungent smell whole stay and nobody change the sheets or care to give extra towels property was good bit there was a lack of cleanliness

Family

2/10

Poor

11 Jul 2026

Damian

It was a great place if you like the ghetto. Within a minute of parking my car, and walking away, people surrounded my car trying to get in. Noise all throughout the night, and noisy people always in the halls. Will never stay again.

Partner

10/10

Exceptional

04 Jul 2026

Katherine

The staff was very nice! I had an issue and it was resolved right away!

Pet

6/10

Pleasant

13 Jun 2026

Robert T

TV channels need upgrade. Also lost reception for the better part of two days. Room was clean and comfortable enough for the price.

Staff was very helpful. Jasmine was particularly friendly and accommodating.

Self

10/10

Exceptional

09 Jun 2026

Miguel

.

Business Partner

8/10

Excellent

19 May 2026

Andrew

Undergoing renovations. Renovated rooms were nice, properly equipped with kitchen utensils. Not fancy but not overpriced. Manager and staff very nice. Could use more choices for channels on television.

Self

2/10

Poor

28 Apr 2026

Kyra

No water

Partner

6/10

Pleasant

13 Apr 2026

Danilo

Need overall update from floor to ceiling. Currently working on the 3rd floor. Staff is excellent

2/10

Poor

10 Apr 2026

Sandra

The room had ants. The smell was bad. The furniture was old.

Partner

2/10

Poor

06 Apr 2026

Eric

No

Self

8/10

Excellent

10 Mar 2026

Junior

Room was clean and staff very helpful Valerie went above her duty my taxi didn't turn up and she went above her duty to get me to the airport i catch my flight thank you very much

2/10

Poor

27 Feb 2026

Lindsey

This hotel was absolutely disgusting. I should be reimbursed some of my money spent on this hotel. I have pictures and videos of it to prove. The curtains were sliced in strands ripped apart, nothing was clean. Literally filthy. Disgusting. Says it is a 100% smoke free and pet free building. Everyone smokes cigarettes and pot. The rooms smell of smoke terribly. As someone staying for medical reasons at the hospital in the city, I could not breathe. I requested a new room and the guy at the desk was rude and did not apologize he immediately said \"WELL YOURE NOT GONNA GET A REFUND!\" there was dog feces in the hallways and stairwells. People coming and going at all hours that do not even belong there. The lobby full of partying smoking pot. The linens were dirty, the dishes dirty. I had to buy cleaning supplies and clean the room before we could even move our stuff in. I ended up going to doctor, my back was so bad from the terribly used and worn out mattress on the bed and sleeper sofa. It was all falling apart. Even the wall art had water damage stains across it. Housekeeping did not show up once in 3 weeks. I continued to buy my own cleaning supplies and linens. The toaster was full of old food. The cook top disgusting. The table carved into graffiti. The windows were so filthy you could not see outside. The TVs are extremely old and outdated, also small. The internet was out most of the time. The key cards have to be activated EVERYDAY. Always locked out. DISGUSTING!

Friends_and_family Family

4/10

Poor

22 Feb 2026

John

Heater didn't work. Smelled like weed but one lady at the front desk was friendly and moved us to another room once we reported it.

Partner

4/10

Poor

15 Feb 2026

Cailynn

The greeting from the front desk at check in was anything but enjoyable. He clearly didn’t care for his job. The lobby and hallways reeked of fish. There was a dog three doors down from us barking all night long, another neighbor was yelling and fighting on another night. Good location and alright price for the room however we will not be back.

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Michael

Everything was great

Business_and_leisure Self

10/10

Exceptional

13 Feb 2026

Andrew

Clean room and staff

10/10

Exceptional

04 Feb 2026

Michael

Everything was fine

10/10

Exceptional

25 Jan 2026

Kyle

great friendly staff

Self

10/10

Exceptional

22 Jan 2026

Xzavier

Yes

2/10

Poor

12 Jan 2026

Jennifer

The room had a dog in it when w e checked in moved rooms and that room was disgusting. Stains all over the furniture had to put sheets done to sit on couch. There was mold everywhere in the kitchen and bathroom. Ac didnt work. Manager did nothing...we were on 2nd floor our friends on 3rd and she had cructhes and elevator was broken. Completely disgusting will absolutely neber go back

Partner

10/10

Exceptional

05 Jan 2026

Kyle

Great staff, clean room, great value

6/10

Pleasant

04 Jan 2026

Stephen

The room was in nice condition. Just wish the beds were bigger and there was a second nightstand. Also, please get the elevator fixed.

Leisure Partner

4/10

Poor

12 Dec 2025

Saul

Good

8/10

Excellent

08 Dec 2025

Amorette

Staff was very courteous, just missing a table in the room.

Self

4/10

Poor

07 Dec 2025

LaKeyvia

On Thursday, December 4th, 2025 I checked into room 115. While entering the room I could immediately smell smoke, like someone had been smoking inside that room. I tried to withstand it, but after about an hour or hour and a half my nostrils started to burn so I went to the front counter to inform James. He was kind enough to offer me another room. The next room we entered had the smoke smell as well so we went to room 112. Room 112 didn't have the smell of smoked, looked okay to stay in. Around 6pm while getting ready to shower, I noticed some ants on the floor. I didn't make a big deal because I got rid of them.

On Friday, December 5th, 2025 around 3:15pm as I was sitting on the bed I heard the heating/cooling system on the wall make a disturbing sound and then there was a burning smell that followed. The heat had been working just fine beforehand. The room was set at 73 and went down to 71. I had ordered a small pizza and mozzarella triangles from Giordano's. I put the box with the rest of the pizza on the flattop stove.

6/10

Pleasant

03 Dec 2025

Minsu

The vents are full of mode

Leisure Self

10/10

Exceptional

01 Dec 2025

Andrew

Washers and dryers reasonably priced. $2 & $2.25 respectively. Excellent for the price. Hot water could be hotter. Limited channels on television. Staff is very helpful.

4/10

Poor

30 Nov 2025

David

Staff, John was rude and unprofessional. He refused to let me check in after i was checked out for 5 days.

8/10

Excellent

29 Nov 2025

Kirk

It was good

10/10

Exceptional

20 Nov 2025

Arik

Awesome kitchenette, comfy bed, great bathroom

4/10

Poor

15 Nov 2025

David

MOD John was rude and blocked me from checking in. His attitude was poor. John has no business being in his role.

Leisure Self

2/10

Poor

14 Nov 2025

David

John refused my entery. John cited the cities 28.day stay rules. I had checked out ! For 4.5 days, law says 2 days. John,.was.rude, unprofessional and NOT AN ADVOCATE of me !!!! His customer.!!.John does NOT belong in his role. His customer service is the worse ive ever experienced in the Hotels Business.

Self

10/10

Exceptional

07 Nov 2025

Brian

Great staff !! JJ, John, Kevin , Judy !! Cleaning staff

4/10

Poor

04 Nov 2025

Kimberly

20 minute wait dur

10/10

Exceptional

01 Nov 2025

Isaac

Nice stay

2/10

Poor

19 Oct 2025

Kiara

Stayed here for business for 7 days and never again. Everything

Business

10/10

Exceptional

18 Oct 2025

David

Kitchens are great, WiFi was weak

Leisure Self

2/10

Poor

13 Oct 2025

AQM Matiur

could not like it at all. Did not check in by seeing the condition of the lobby and hotel.

2/10

Poor

12 Oct 2025

Akshay

There was a weird smell in the room all the time. We spotted few insects as soon as we entered the room. Overall this wasn't a pleasant experience.

Partner

2/10

Poor

12 Oct 2025

Dolor

This was our second time staying at a MainStay hotel, and unfortunately, it will be our last. The level of service and cleanliness was appalling.

Upon arrival, we found stained bedsheets, and when we called the front desk to request clean ones, the man who answered told us to bag them up and bring them down ourselves. That alone was unacceptable. We stayed for 5 days and noone stopped by our room a single day, even when requested.

When we went to use the kitchen, we discovered there were no clean dishes in the cabinets . They were all in the dishwasher, still dirty from the previous guests.

The nights were loud and restless due to ongoing construction noises. On our second morning, we noticed a horrible smell in the room. After looking around, we discovered an old bra and thong behind the bed. Absolutely disgusting.

When I brought this up to the front desk again, the staff seemed indifferent and offered no apology or solution. Overall, this stay was unsanitary, noisy, and handled with zero care or professionalism. We are extremely disappointed and will not be returning

Business_and_leisure Partner

6/10

Pleasant

11 Oct 2025

Oscar

Once i walk in i noticed they only had realy small pillows would i of been better that had normal size bed pillows

Business_and_leisure

2/10

Poor

10 Oct 2025

Kirk

The entire hallway stank from recent cooking efforts by the previous occupant or a neighbor. The parking lot is blanketed with goose droppings. Long term residents loiter about outdoors to smoke, while numerous cars in the lot have plastic over smashed windows. Overall, not an upbeat place to stay.

Self

6/10

Pleasant

09 Oct 2025

Kathryn

Cockroach in the bathroom. We planned to use the pull out couch, but there were no extra pillows or blankets when we called down to the front desk, the said they didn’t have any extra blankets. Only decaf coffee packets in the room. The lobby had coffee and tea.
The room was a good size, with a full fridge and stove. The bed was clean and comfortable.

Leisure Partner

8/10

Excellent

09 Oct 2025

Sinethemba

Very nice staff

10/10

Exceptional

05 Oct 2025

Heather

The room was super nice, a little outdated but still nice. Definitely will consider for another stay in the future. Felt very homey and the hallways and rest of the building were clean and nicer then most of the places Ive stayed at lately. There were some oddities in our room but nothing that made the stay bad and the property felt safe and parking was easy and convenient.

Partner

6/10

Pleasant

29 Sep 2025

Mritunjay

This is an okay property to stay. Rooms are clean. Polite Staff.

Leisure Family

6/10

Pleasant

27 Sep 2025

Alexander

Wonderful staff, okay property

Leisure Self

4/10

Poor

22 Sep 2025

STEFAN

For seven days no cleaning!!! Are you serious? So disappointed and for sure will never recommend this place.

Business_and_leisure Self

10/10

Exceptional

18 Sep 2025

M.S.

Rooms are a bit dated. Property is well taken care of and staff are extremely nice. They keep the property clean and were even cleaning the hallways carpets one day!

Friends_and_family Family

4/10

Poor

15 Sep 2025

Emily

Staff was friendly but the rooms were beyond disgusting. We didn't even stay our last night because of it. Never offered a refund or anything

Business_and_leisure Partner

6/10

Pleasant

14 Sep 2025

Constance

The staff were nice. I cleanliness could have been up to par for the bathrooms and the hallways are outdated. Beds were comfortable to sleep on

Leisure Partner

10/10

Exceptional

14 Sep 2025

Brennen

Outstanding value!

Leisure Self

10/10

Exceptional

30 Aug 2025

Sinethemba

I had a good stay.

10/10

Exceptional

30 Aug 2025

Alejandra

Nice

Business_and_leisure Self

10/10

Exceptional

17 Aug 2025

Verified traveler

brief visit

Quick efficient check in, nice location, and a good room.

Friends_and_family Friends

10/10

Exceptional

15 Aug 2025

Erwin

Amazing facility

6/10

Pleasant

11 Aug 2025

Alberta

Room smelled of old tobacco smoke. Air conditioner outdated and temp not working at normal cycle. Needs remodeling.

Leisure Self

8/10

Excellent

10 Aug 2025

Angela

Worn furnishings/carpet in room. Large rooms. Awakened several times in the night by pounding on ajoining wall. Comfortable bed. Nice dinette.

Leisure Family

8/10

Excellent

25 Jul 2025

Tugstuguldur

I will never come back here again carpet is sticky can't walk barely on my foot.

8/10

Excellent

12 Jul 2025

YUKO

We had only one set of towels for 2.
I went to get the another towel but was told they don't give new towel without replace with dirty one.(I agued at front and finally he gave a one towel)
I hope the hotel don't think I took towels from room.
No hair dryer though.

Family

8/10

Excellent

11 Jul 2025

Steve

Nice sized room with full kitchen area is clean and comfy

Business_and_leisure

10/10

Exceptional

01 Jul 2025

Jeff

Place was very nice very quiet very clean

Self

6/10

Pleasant

29 Jun 2025

Jennifer

Descent

They had to downgrade my room from 1 queen bed and and pullout to just 1 queen bed for myself, my teenager daughter and my granddaughter. So we had to share a bed and by a childs air mattress so my granddaughter didn't have to sleep on the floor. We stayed for 8 nights. Our 6th night i had to keep the girls in the room because another guest a couple rooms down from us (on the 1st floor) was masterbating in front on his open window. Other than that our stay wasn't horrible. We were there for a nationals dance competition, so we weren't in our room much.

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Rishikesh Pravin

Friendly staff, decent room.

10/10

Exceptional

23 Jun 2025

Smoke

Nice

Leisure Family_with_children

10/10

Exceptional

14 Jun 2025

kunal

.

10/10

Exceptional

13 Jun 2025

Jeff

All good willl stay again

Business Self

2/10

Poor

11 Jun 2025

Krzysztof

Building was run down, room stuck in 90’s - bathroom door did not close…. My toddler kept going in the bathroom because a simple door wouldn’t shut. Place had sketchy people hanging around, definitely do not recommend for families or solo travel. Place has seen much better days, also no breakfast in this day and age even extended stay has basic breakfast.

Friends_and_family Family

2/10

Poor

05 Jun 2025

Craig

When we arrived, we were told that the elevator to our third floor room was out of service, but would be fixed immediately. Seven days later and way too many trips up and down three flights, we learned that their promises were bold face lies. yesterday, a woman passed me on the stairs and complained that she’d been there for three weeks and it had not worked one day. So this is not a short term problem. Once we got to our room we had to have housekeeping come and vacuum because the carpet was still dirty. The phone didn’t work in the room so we let them know about that as well. They took the phone to fix it and of course never returned it. Yes, seven days without a phone in the room. This stay was disappointing to say the very least the front desk seemed like nice people unfortunately they didn’t follow through or just outright lied to us.

Partner

8/10

Excellent

19 May 2025

Thomas

Great location, terrific price. Room was quiet, appreciated the space of staying in a suite. Attention to cleanliness could be improved.

Friends_and_family Family

4/10

Poor

12 May 2025

indra

The rooms we booked were so dirty and not properly cleaned and set up. The chairs were all stained and had a layer of dirt. The mattress under the bedsheets were awfully dirty and old.The floors were sticky the couch had a layer of pet hair all over it. The bathroom sink wouldn’t drain properly and the floors were also very dirty. I wouldn’t stay here again.

Business_and_leisure Family

2/10

Poor

11 May 2025

Jaime

Save your money and spend it somewhere else

Furniture was in bad condition, couches ripped off table surfaces held up with duck tape , noisy bed , walls and carpet stains , Overall bad specially for being in the middle of Schaumburg.

Partner

2/10

Poor

11 May 2025

James

When i paid online i was under the impression breakfast was included only to find out when we got there it wasnt. The room and whole hotel had a funky smell. The couch in the room was filled with gross stains. No ice machine. Someone in a room by us had a dog that barked all night. Absolutely terrible stay. Never going back again

10/10

Exceptional

09 May 2025

Azucena

Rico el cafe todo muy lindo

Business_and_leisure Family

10/10

Exceptional

09 May 2025

Erwin

Everything was very nice.. the only thing that needs to be updated is the shower head. Besides that.. everything was amazing

Leisure Self

10/10

Exceptional

05 May 2025

Gustavo

Clean, and overall quit...but table was wiggling and outlets didnt work...overall enjoyed stay

Leisure Self

2/10

Poor

28 Apr 2025

Joshua

Dear MainStay Suites Schaumburg Management,
I am writing to formally express my deep disappointment regarding our recent stay at your hotel. The conditions we encountered were entirely unacceptable and, in several cases, unsafe. We believe a full or partial refund is warranted based on the following serious issues:
Cleanliness and Room Condition:
Dishes were left dirty in the dishwasher, including a pot with burnt food.
The provided silverware was inadequate — for example, only one spoon was available.
Stains were present on both the couch and mattress.
The couch mattress was ripped, worn down, and uncomfortable, with exposed springs.
A spare blanket was wadded up into a ball and appeared unsanitary.
No fitted sheet was provided for the pull-out mattress.
Safety and Security Issues:
Side doors intended for keycard access were often unlocked or would not close properly, leaving the hotel accessible to anyone.
We had to manually attempt to shut one door that would not latch securely.
After a keycard malfunction, my husband was issued a new room key without any verification beyond stating our room number — a major security concern.
These lapses in security made us feel extremely unsafe during our stay.
Environmental Conditions:
The hotel had a persistent unpleasant odor, suggesting poor cleaning and ventilation practices.
We experienced a highly disruptive incident where another guest was screaming for over an hour, which required police intervention.
This is the major issues.

Family

2/10

Poor

22 Apr 2025

Tony

Zero stars I don't recommend

I understand that this hotel allows dogs, however there was dog poop scattered all over. Some of it looked like it had been there for days. The trash can at the end of the hall had full trash bags sitting around it. The furniture in the room waa dirty and worn. The curtains were old and had stains on them. Not to mention they were hanging off the rods. I only had one fork. The kitchen sink didnt drain and the garbage disposal didnt work. There wasn't any dish soap. The ice maker in the freezer took just about my entire stay to make 2 cups of ice. If it were possible i would love to get a FULL refund. I have photos of everything that I have put in this message. Oh cant forget the piece of bread that was left in the cabinet. It was hard as a rock. Maybe a few weeks old.

Partner

10/10

Exceptional

19 Apr 2025

Nolan

I enjoyed my lodging.

Business_and_leisure Self

8/10

Excellent

14 Apr 2025

Laura

Very Nice

Clean, quiet rooms, comfy bed. Great shower. Nice kitchen. Nice easy chair. I always stay here when in Schaumberg.

Self

6/10

Pleasant

13 Apr 2025

Lawrence

Nice for the price.

Leisure Self

2/10

Poor

09 Apr 2025

Danny

Non smoking hotel and the room smelt like cigarette smoke terribly. Also whole place stunk. Bugs in bathroom, hairs in the tub. Not clean.

Friends_and_family Family

6/10

Pleasant

06 Apr 2025

Matthew

I liked the coffee and tea in the morning.

I didnt like when i got to my room how filthy it was.

Leisure Family_with_children

10/10

Exceptional

24 Mar 2025

Mack

Clean

Leisure Self

4/10

Poor

17 Mar 2025

Jeffrey

It was a very busy weekend in the area so I’m not sure if they tried cutting corners on cleaning the room. The room was pretty dirty full bag of garbage in room when we arrived, no soap of any kind, no shampoo and no blankets for sofa sleeper. The bathroom floor and toilet were pretty dirty with a fair amount of hair.

Leisure Family

8/10

Excellent

04 Mar 2025

Thomas

A nice place to stay

Business_and_leisure Pet

8/10

Excellent

18 Feb 2025

Lawrence

Garbage disposal.

Leisure Self

10/10

Exceptional

14 Feb 2025

Connor

Very comfortable!

Friends_and_family Family

2/10

Poor

14 Jan 2025

Stephanie

DO NOT STAY HERE. Stains all over the bed, stains on the walls. Mold growing in the bathroom. Dirty mattress. Wobbly furniture. Dried stains on chairs. Holes in mattress. The hotel is non smoking but the hallways smell like cigarettes. I asked for more blankets and towels and was told they don't have extra blankets and I have to give back the dirty towels before getting more. Without notice, housekeeping comes up and gives us a blood stained and worn out blanket and stained towels. Absolutely disgusting.

Business Partner

8/10

Excellent

02 Jan 2025

Lawrence

Decent for the price. No garbage room on 1st floor. Washers don't directly accept credit card. You need 9 quarters or download the app. No coin machine. Front desk staff hide in the back. Couldn't hear me but came out when phone rang?

Leisure Self

2/10

Poor

29 Dec 2024

Michael

This place was one of the worst i stayed at. It needs to be shut down. They didnt
- dirty and sticky floors, dirty walls, dirty coach
- things were broken: heater, window screen,
- walls had stains.
- I got sick becuase the sheets were dirty and caught a cold and must not have been replaced.
- horrible smell as you entered the room.

There was no breakfast as it claimed. Coffee that tasted like tar frankly.
And the staff made me sign a document saying at anypoint they are authorized to just barge right in!
The worst

Leisure Family

2/10

Poor

20 Dec 2024

Brian

Hotel was awful. Room was Dirty and smelled. Room had a double bed instead of a queen. Check in was bad.
Entire experience was poor.

4/10

Poor

01 Dec 2024

Gazi Mahfujul

There Mattress is very low quality for a hotel. Heating system is also very old. It makes lots of sound. So if you are not a deep sleeper, don't go there.

Leisure Family

8/10

Excellent

28 Nov 2024

Laura J

Clean and Quiet

Stayed here many times. Nice clean quiet. Pet friendly.

Friends_and_family Family

10/10

Exceptional

19 Nov 2024

Brandon

Would recomend and would stay again

Check in was very simple and accomidating. The room is very clean, lots of room. Electric stove, microwave, full sized fridge and freezer, qlong with a dishwasher filled with pots pans plates bowels and utensils . Shower is big and has hot water. Wifi here is free and high speed. Bed is very comfortable. And esa dogs stay for free. Would stay again and would recomend.

Partner

4/10

Poor

29 Oct 2024

Alex

There were flies in my room on the first night and I had to change rooms for the next six nights. They didn’t even offer to comp me the first night!

Leisure Self

4/10

Poor

27 Oct 2024

Damon

The smell is horrendous