Name: Suburban Studios Arlington Heights - Elk Grove
Address: 2120 South Arlington Heights R, Arlington Heights, 60005, US

6/10

Pleasant

21 Jul 2026

Simran

Hotel cancelled and not notified. Deposit charged and not being refunded on time. Even after mentioning it won’t be charged, it was charged. Hotel staff rude not helping with deposit.

Family

4/10

Poor

20 Jul 2026

masayasu

There is no shampoo, the TV remote is missing, and the hair dryer is broken.

Partner

4/10

Poor

19 Jul 2026

Trevor

The person at the check in desk was helpful and kind. However, the property was quite dated. The hallways had many stains, floors felt sticky, and there were smells coming from various areas. The hotel felt more like long-term housing than a vacation property. The pictures on hotels.com are very, very outdated, and the amenities incorrectly started that there is a breakfast buffet, which was a primary consideration in booking. The room was spacious, but while technically clean, nothing in the hotel smelled very clean.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Felicia

The staff wasnt helpful and didnt acknowledge or help with their mess up.

Friends

6/10

Pleasant

27 Jun 2026

Shravan

The room was kinda ok. We needed a temporary place for a night and it was enough. The staff was helpful when we had issues and were great

Family_with_children

2/10

Poor

23 Jun 2026

MAI LA

Book my reservation a month out before heading to Chicago to meet with my family. Family had reservation at the same hotel. Had a horrible experience at this location/hotel. Felt uncomfortable. Not the cleanest facility.

30 minutes before checking in Staff called and left voicemail stating that my reservation is canceled due to a pipe burst. Tried calling back several of times. No one picked up. When I went to check in for my reservation. Informed the staff that I tried calling back several times and staff acted surprised.

Staff stated they're not able to accommodate due to the pipe burst and unable to check in any other guest due to regulations and policy. For me to reach back out to Expedia regarding accommodation and refund. I was so frustrated. Ended up staying with my family in their room. But after couple hours, staff was checking in other guest.

When I reached out to Expedia for the refund. Representative tried calling hotel and no one picking up. Had to go back to front desk to inform them that Expedia is reaching out for the refund.

Had dogs barking constantly keeping family up.

Family

2/10

Poor

22 Jun 2026

Lynda

This was by far the worst hotel experience I have ever encountered. There were people who stayed and seem like it was for short term stay. The hotel was not like the photos on line. The not staffed at all times. The fridge in the room wasnt cooling. The sink in the room was broken and they had fixed it with some wax or coat to keep it from breaking. When showering the water didnt drain. You would have to hold the draining switch until the water drained. I would definitely not book here again.

Friends_and_family Family

10/10

Exceptional

30 May 2026

ervie

clean

Partner

4/10

Poor

23 May 2026

Brett

Sketchy place old , people living in rooms not a hotel.

Self

6/10

Pleasant

18 May 2026

Paul

This property is fine. The common areas are clean and the staff were all kind, helpful, and professional. The room was dated and smelled musty / of smoke (when you enter this property, any seasoned traveler will recognize this is just a given for a hotel of this type and caliber); we self resolved this issue with a quick trip to Walmart for some Febreze and a plug-in air freshener. While the room was otherwise \"clean\", it was tired. There were visible stains on the curtains and headboards. The towel rack on in the bathroom was partially broken and the bathroom sink didn't drain well. On the positive, the bed linens were fresh and clean, as were the towels. Overall, we'd probably stay here again. This hotel is an excellent value for a multi-day stay, if you can get past what we've shared above. None of the conditions above were deal breakers for us, but they may be for you.

Partner

10/10

Exceptional

12 May 2026

Tyanna

O

10/10

Exceptional

11 May 2026

Jessica

Staff at the front desk were great! The accommodations they made for us when they didnt have our specific room plan available were extremely seamless, and I will absolutely be coming back!

Family_with_children

10/10

Exceptional

06 May 2026

Tyris

Everything was good

Family_with_children

6/10

Pleasant

03 May 2026

james

Ok property

Self

8/10

Excellent

20 Apr 2026

Kevin

Clean room and bathroom. Excellent!! Rude front desk!!! 30-40 minutes waiting.

Self

4/10

Poor

08 Mar 2026

Douglas

Place is sadly run down. Different type of crowd I'm use to. Would work for some, just not me

Self

10/10

Exceptional

03 Mar 2026

iwona

Stuf is very nice. Room... its giod. You get what you pay for. But its clean and has everything you need. You have small kitchen but no utensils, so bring with if you plan on using them. Overall.. its a good property.

Family_with_children

2/10

Poor

22 Feb 2026

Edgar Alfredo

La peor experiencia que hemos tenido un lugar sucio con mal olor en las cobijas habían manchas amarillas cuando sacamos el sofá cama había allí un Dickalicious Arousal Gel y además el sofá sucio asqueroso y una mancha roja sospechosa en una lámpara un olor que soportamos como de cigarro con marihuana que mis niñas casi vomitan por el mal olor solo con recordar me da Maucitas lo peor que hemos vivido el lugar en la entrada sucio igual el ascensor también con olor deshagradable.

Family

8/10

Excellent

17 Feb 2026

Hamid

Too many broken down cars in the parking lot

Self

2/10

Poor

15 Feb 2026

Rmaria

Honestly not what we expected we had to switch rooms. The first one was absolutely unacceptable stains in shower & room curtains. Unpleasant smell lingering in the hallways families stay here so different people cooking & orders roaming. Please only book for last resort or cheaper route not suitable for vacation or luxury get away

Business_and_leisure Family

10/10

Exceptional

23 Jan 2026

tsuneo

Cleanliness, quiet room.

Leisure

8/10

Excellent

16 Jan 2026

Germán

Yed

Leisure Family_with_children

2/10

Poor

05 Jan 2026

Manzoor

waste of money plus waste of time

take my suggestion dont take this hotel

4/10

Poor

02 Jan 2026

Henessy

The staff where very nice and great but the property it self looks like a apartment complex kids running around that actually live they’re I just thought it was more like a hotel but was not the rooms where clean and comfortable but there wasn’t full toilet paper rolls they call an hour before you have to check out to remind you and then seem like staff go find you 1/2 hr till u have to take out I didn’t like that if your looking for something quick is okay and then you have to put a $50 deposit down as well that it did not tell me about when I booked

6/10

Pleasant

01 Jan 2026

Elizabeth

We only stayed one night so , so things were clean enough, but the lobby only had 2 chairs in it and wasn't very welcoming. Furniture, fixtures, carpet, etc., were showing their wear. Curtains had to be binder clipped together because they wouldn't stay closed. Hot water was not very hot for showers.

Leisure Family

6/10

Pleasant

01 Jan 2026

Mike

Room was ok. We ended up with the handicap room. Beds were kinda too low to the ground for me. Bathtub drained extremely slow. Hallway smelled like Marijuana. Staff was very nice and friendly. Room key didn't work.

Friends_and_family Family

2/10

Poor

28 Dec 2025

Roberto

I decided to leave the room because it was dirty and very uncomfortable. the pictures doesn't match vs reality. several patches of unfinished repairs and the curtains broken. the last one the smell was horrible and we just can stand for it. all of my gamitly started with itching around our body. The receptionist was never there either, so I was not able to inform it before I leaved the jotel. My worst experience ever

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Nazmus Sakib

The room was clean & the same as picture.The behaviour of stuffs was really friendly.

Leisure Friends

8/10

Excellent

26 Nov 2025

Joseph

I've stayed here several times, probably 6 or 7 at this point. The rooms are spacious, which is always a plus, they give you a decent sized fridge and even electric burners for cooking. I can't really say I have any complaint besides the fitness room always being locked and my key would never let me get into it. I'll stay here again.

Leisure Partner

2/10

Poor

17 Nov 2025

SHALISH

The room provided was not as per selection and then the makeshift room given was not clean at all. Thhe front desk person didnt look to resolve any issue and just keep sayiing we are understaff for weekend and we are full so cant so anything

4/10

Poor

17 Oct 2025

Tama

We were on the first floor, the blackout drapes were broken and we had to brace heavy things against the drapes to keep them closed enough for a minimum of privacy. Many lights were out and bulbs had not been replaced. The property needs to make clear in their description that, even though there is a kitchen, nothing at all is provided - no paper goods, no dishes. You must bring your own toiletries. That also needs to be made clear in the description.

6/10

Pleasant

01 Oct 2025

Victor

Room was not

4/10

Poor

28 Sep 2025

Melissa

I must admit, the condition of the establishment left much to be desired. The cleanliness was a concern, with noticeable issues such as a sticky floor and a generally unkempt appearance, including broken fixtures and furniture. While the staff who initially assisted us were incredibly helpful and kind, the overnight staff seemed less attentive, and the key cards frequently malfunctioned. I am afraid to say that I do not plan on returning. It was not a pleasant experience.

Partner

6/10

Pleasant

20 Sep 2025

Kadiann

Check-in was a breeze. The location was convenient, with easy access to public transportation and a major shopping mall. The bedding was clean and odor-free, which was a big plus.

However, there was a noticeable mold odor in the bathroom, and the drain blockage took two days to clear despite reporting it twice. While the unit included a stove, microwave, and fridge, there were no utensils or pots provided. Fortunately, a nearby dollar store made it easy to pick up the essentials

4/10

Poor

14 Sep 2025

Robert

The manager at time of arrival was unfriendly and did not welcome us at all, was rude. There were a lot of homeless people and scary people in and around the lobby and outside. When trying to talk to the night person at the desk he held a personal conversation with an outsider instead of taking the time to answer a question I had this place is a scary and very poor managed place to stay. I felt I was going to get mugged, oh there was an ambulance and fire truck onsite when we got back from eating at a restaurant because a guy got beaten up in the parking lot. Not a good place to stay

Friends_and_family Family

6/10

Pleasant

07 Sep 2025

Alissandra

They falsely advertise free breakfast that is included. There’s no breakfast.

Leisure Family

2/10

Poor

03 Sep 2025

Verified traveler

I did even stay at this hotel.
The service was absolutely horrendous.
I was given a room that the key wouldn't even open the door. The guy had to help me get in once. There was a big hole in the carpet right inside the room.
When I asked for some help with the key, or to get a different room I was blown off. I decided I wasn't going to stay somewhere where I cannot even get into my room.

Friends_and_family Family

8/10

Excellent

02 Sep 2025

Amanda

The stay was okay but this is an extended stay so they expect you to take out your own trash and sign a lengthy document about their rules. The trash dumpster outside was overflowing and trash bags were actually on the ground all the way around it. If you don’t “follow their rules” you are fined.

Leisure Partner

2/10

Poor

01 Sep 2025

MARK

My husband never stayed there they canceled his Reservation on him because he did not get there at 3pm to check in he got there at 8pm and she wouldn't help to get a different room because they were sold out and i booked this back in may and they canceled it on him

8/10

Excellent

16 Aug 2025

NURTAI

good hotel

2/10

Poor

27 Jul 2025

Alexander

This place was the worst place I ever stayed.I wen

It was the worst place I stayed in my life.The room was filled with bad smell and I have to go out and bought air freshner to spray.It looked like a slum in a third world country.I will never recommend any one to stay this place.

Friends_and_family Family

6/10

Pleasant

26 Jul 2025

Larry

Room itself seem to be a little dirty. Chair in the corner was frayed. Drain in the sink was extremely slow and in the tub. Not quite so slow. Overall nice stay but also did not look crisp and neat. Dark rugs look dirty, and felt grungy, bathroom floor felt sticky

Self

10/10

Exceptional

18 Jul 2025

Verified traveler

Nice.

Friends_and_family Family

2/10

Poor

13 Jul 2025

Maureen

What a disaster!!

They tried to tell us our room was given to someone else and we had to pay extra for their mistake. Then the room was old, curtains were torn, furniture needed work, had to ask for trash can.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2025

Beyers

The whole stay w

10/10

Exceptional

20 Jun 2025

RITA

The hotel needs more parking. Its a great hotel

Leisure Family_with_children

8/10

Excellent

07 Jun 2025

Gregory

Great ambiance and the hotel is ideally located near the airport and shopping district.

Business Self

6/10

Pleasant

01 Jun 2025

Michael

This place is in desperate need of an upgrade or demolition. It's showing its age and is not properly maintained. There were several people hanging around the outside. I don't know if they were guest or homeless, but their presence could make some feel unsafe. The room was mediocre, but for the price, it was fair. House keeping never came to my room, but I reused my towels, so not a big deal. The front desk staff was ok, but it's like signing a lease agreement on an apartment rather than checking into a hotel. Lots of paperwork to get through before you get your room key. This place served its purpose for this trip, but I'll spend a little more elsewhere next time.

Self

2/10

Poor

25 May 2025

Verified traveler

Dollar store version of extended stay….

They cancelled our reservation in their system before the actual advertised time. The police, EMTs, and fire department we repeatedly called to the location for multiple issues over the course of three days. The sinks and the bathtubs were clogged. The Spicket on the sink wasn’t even secured to the counter. A spare $30 microwave was on the counter of the kitchen area because the large microwave had stopped working. TV service did not work consistently. The room stank every day unless we turned on the air. Zero preventative maintenance has been done on this place. Do not put yourself through the misery of staying at this hotel.

Friends_and_family Family

4/10

Poor

25 May 2025

Kenneth

Suburban Arlington

Convenient location, on the bus route. Just 10 minutes drive to the mall and shops. Full kitchenette but no utensils, not sure how that works.

Self

2/10

Poor

21 May 2025

Jack

Did not stay
Property is not as described
Does not provide daily housekeeping (no clean towels provided daily if you want the room cleaned there is an additional fee)
Facility is an extended stay complex with permanent residents
After checking in and seeing conditions we immediately canceled the room and left

Leisure Partner

2/10

Poor

18 May 2025

Verified traveler

Last minute cancellation by hotel

They cancelled the room at 740a. Leaving my family and I searching for last minute accomodations.

Friends_and_family Family

8/10

Excellent

09 May 2025

Verified traveler

Overall the staff was very pleasant. I was informed it was a nonsmoking establishment, yet it smelled of cigarettes all through the building. They implement a quiet tume, but do not seem to enforce it.

My neighbors were constantly arguing and it got violent multiple times.

Other than these small inconveniences, the stay was fine.

Business

8/10

Excellent

29 Apr 2025

Lynnie

We like the kitchenette in the bedroom and the room is relatively clean

Leisure Pet

10/10

Exceptional

29 Apr 2025

Zach

The location and price are perfect for my needs. The staff is fantastic and very friendly. I will be staying with Suburban Studios again and recommend you do the same. Thank you Suburban Studios and have a blessed day.

Leisure Family_with_children

6/10

Pleasant

27 Apr 2025

Lilianna

Staff was excellent, room had a strong musty smell. Worked for the night wouldn’t stay longer than a quick sleep.

10/10

Exceptional

22 Apr 2025

day

Nice place

Leisure Family_with_children

10/10

Exceptional

20 Apr 2025

Paige

Check in was simple and elegantly .

10/10

Exceptional

20 Apr 2025

Xai

My family spend our weekend in Chicago for my niece’s birthday, I’m so happy we book here. Steve and his staff are so sweet and friendly, They take care of their customers. I want to book again in July but it’s book out. **thank you Steve for taking care of us when ever we come to you for the littlest things.

Leisure Family_with_children

2/10

Poor

17 Apr 2025

Keshia Ingledue

This is more of a long term living then a normal hotel.

Leisure Family_with_children

10/10

Exceptional

14 Apr 2025

Zach

My stay at Suburban Studios was great. I was able to get some well needed rest. The staff was very friendly and helpful, especially Monesha at the front desk. I will be staying at the Suburban Studios Arlington Heights again, and would recommend you try them out too.

Leisure Family_with_children

10/10

Exceptional

11 Apr 2025

Jose

M

Business Self

8/10

Excellent

08 Apr 2025

Nathaniel

Good stay

6/10

Pleasant

04 Apr 2025

Abhilash

Not a traditional hotel, but a place to stay long term as described by the staff.

10/10

Exceptional

02 Apr 2025

Jose

.

10/10

Exceptional

01 Apr 2025

Tuncer

Nice

8/10

Excellent

26 Mar 2025

Duane

Clean, safe, attentive staff

Friends_and_family Family

2/10

Poor

21 Mar 2025

Aashish

The property was shady, we were missing on the comforters i had to inform thrice then too it was delivered any time , it was walking into horror , very shady and weird people around ! Also there use to be no one on the reception. Very much disappointing

Business Family

2/10

Poor

10 Mar 2025

Kevin

I was told they didn't have a room and I did not stay at this property! Im still waiting on my refund

2/10

Poor

07 Mar 2025

Charlene

Horrible staff especially the front desk lady... dont depend on the manager Apllo he will not losten to your side and god forbide you have a issue when he is off !!! You have to clean your own room and throw out your own transh !!! They charge you 3 bucks for new towels and liens .... and the lady in front will start throwing you out at 10 :15 am and check out is at 11am ... you have to clean your own room and the towels are horrible mangement sucks ... and front desk daid if you dont like it you can end your stay after it was paid for !! Think 2 x before rent here motel 6 is better honestly!!!!

10/10

Exceptional

07 Mar 2025

Natania

Great hotel and loved the convenient studio room with a full kitchen and stovetop! Great bathroom and bed was comfy! Very homey

Business_and_leisure Partner

10/10

Exceptional

28 Feb 2025

Vivian

Excellent service

Business_and_leisure Family

2/10

Poor

20 Feb 2025

Anirudh Reddy

We have booked a room earlier and finished payment and everything, later when we went to the hotel after traveling 2 hours, lady at the front desk said she overbooked and they don’t have any rooms available. Atrocious!

Leisure Friends

2/10

Poor

14 Feb 2025

Essam

Smells like RAID

6/10

Pleasant

10 Feb 2025

adam

Upon check in the room wasn't available that was booked. Put in another room that was missing a mattress in the pull out couch. Then assigned another room but no price break made. Charge for new towels. Double charged the credit card. Deposit as well never paid deposit for a hotel before.

Leisure Family

6/10

Pleasant

10 Feb 2025

Charlene

Nice ans quiet

Business_and_leisure

10/10

Exceptional

06 Feb 2025

Trevor

Elite price to quality ratio and front desk was super helpful

2/10

Poor

01 Feb 2025

Brittany

Elevator was broken for weeks carts barely work the GM paul was very rude fire alarms going off in the middle of the night because electric issues with the building waking me and my children up at 2 and 3 am on multiple occasions

Leisure Family_with_children

10/10

Exceptional

18 Jan 2025

Joseph

Loved the rooms and politeness of the staff.

Leisure Self

2/10

Poor

04 Jan 2025

Verified traveler

Never Again!

Hallway smell terrible (cigarette, weed, mold…) They did a bad job repainting the ceiling (blue). There was a dog barking in the middle of the night. On top of that, the fire alarm went off at 3am. We all had to go downstairs and wait until firefighters came and check the building. It was one of the worst hotel experiences we have had. We DO NOT recommend this hotel to anyone!

Friends_and_family Family

4/10

Poor

04 Jan 2025

Clarixa

The place no bad but no the best I can tell people live there smell bad

4/10

Poor

31 Dec 2024

Jermaine

The property advertised much but delivered little. Do not be fooled by the pictures, you will see nothing like that when you arrive. The staff is courteous but even that doesn't compensate for the poor conditions. It is a extended stay kind of property. However, the kitchenette had zero utensils or anything to cook on the stove. When I inquired I was told that they are sold for 30 dollars or I cpuld go to Dollar Tree to purchase them!
I would not stay here again.

Business Self

10/10

Exceptional

08 Dec 2024

Shirley

Great stay

Leisure Partner

10/10

Exceptional

21 Oct 2024

Lydia

Very nice staff so helpful

10/10

Exceptional

17 Oct 2024

Katarina

Staff so nice and friendly, special praise for Steve, everything clean and tidy as in the pictures
All recommendations for this accommodation!

Leisure Friends

4/10

Poor

14 Oct 2024

Madison

Staff was pretty rude. The room did not have towels or sheets for the pull out bed along with no pillow for it. They gave us a room where the halls were being painted so the room smelled like paint thinner.

Leisure Family

2/10

Poor

13 Oct 2024

Caroline

Felt seriously unsafe at this property. Scary people all over the property. Blood on the duvet. Shower didn’t drain. Clicking noises all night. Someone pulled the fire alarm. Loud blaring buzzer at the front desk that goes off every 30 minutes. Shocked I did not get bed bugs.

Leisure Family

6/10

Pleasant

12 Oct 2024

Andres

Carpet very dirty and the bathroom tub was very gross had to clean it myself.

6/10

Pleasant

06 Oct 2024

Yashwanth

Lot of smoking in the area. Even non smoking room smelled of cigarettes.

2/10

Poor

17 Sep 2024

Abedur

Room smelled. There was construction going on in the morning in the hallway.

2/10

Poor

10 Sep 2024

Kevin

Given notice to check out by 8:00 on our last day because of work in the hall. No offer to have a different room Chair was broken. Coffee put out for us in the morning but they had no cups
Questionable people hanging around the front and in parking lot at night. Refrigerator not working properly.

Leisure Partner

2/10

Poor

25 Aug 2024

Verified traveler

Would not recommend. Room smelled weird. Was put on a floor that I’m assuming was being renovated so the hallway had damage everywhere. There wasn’t an ice machine. The front desk guy was very nice but he knocked on our door 40 min before checkout to ask if we needed to book another stay? I’ve never had that happen before. Every-time id go to the parking lot there would be random people out there. My room had a small kitchen space which was nice but they didn’t provide literally anything but two plastic cups. Bathtub was dirty. There’s literally nothing you get from this hotel but a bed to sleep on. Which at that point it’s still not worth it for the price

Friends_and_family Family

2/10

Poor

23 Aug 2024

Verified traveler

This hotel was not as advertised. Checking in, they messed up our reservation. We booked 2 rooms side by side. They had one. They ended booking the second room 6 rooms down the hall. I had children with me, that’s why I needed side by side rooms.
Both room were in poor condition. First room had what seriously looked like blood smeared in the lampshade. There was more of the dried substance on the cord of the hair dryer in the bathroom. There was a chip in the bath tub that was rusting and rust around the drainage hole. The second room had a piece of the carpet cut out and nothing covering it. The bathtub did not drain so the water filled the tub after showering. There was no bath towels in the bathroom. Went to the front desk to tell them and they handed us only hand towels and said cleaning people have left for the day. Website said there was breakfast but when asked in the morning, front desk clerk said they only had coffee. Horrible experience. Would never recommend this place to anyone.

Friends_and_family Family

10/10

Exceptional

17 Aug 2024

Tolya

Would stay here again! Thank you :)

Leisure Partner

6/10

Pleasant

15 Aug 2024

Mozhgan

This property needs remodeling and organization
Management is weakened.

Business_and_leisure Family

10/10

Exceptional

04 Aug 2024

Alex

Horror movie con stay.

Front desk guy was awesome and friendly! Room was great for all our needs even for pets. Definitely coming back to this hotel again when im in town 2 thumbs up 👍

Friends_and_family Family

6/10

Pleasant

29 Jul 2024

Maria

A bit run down

Leisure Family

6/10

Pleasant

05 Jul 2024

Verified traveler

Our stay was great. One thing I dislike is that our check out time is at 11 but we got house keeping knocking at our door, like 20 mins before time. If we were running late that is understandable, but we were not.

Friends_and_family Family

2/10

Poor

02 Jun 2024

Nikola

I won't go back there, dirty

Everything is covered with construction dust, they clean with a vacuum cleaner that makes a cloud of dust, the receptionist apologized to me, did not offer another room, told me that I will get a refund in a few days, the manager two days after that made a decision that I will not refund because they offered me another room, which is a not true.

Business

2/10

Poor

21 Mar 2024

Anthony

They had changed my room because of a fire, no discount. When checking in the entry doors literally had a sticker stating the building was unfit for occupancy. I’m pretty sure they rented me a room that was unfit for occupancy. Staff was not professional. Little to no toiletries. Sheets had burns in them. Lobby space was dirty. I guess you get what you pay for.

Business Self