Name: Hyatt Regency Schaumburg
Address: 1800 East Golf Rd, Schaumburg, 60173, US

6/10

Pleasant

03 Aug 2026

Ron

Hallway carpets were stained. Breakfast buffet offered limited choices and was barely warm.

10/10

Exceptional

03 Aug 2026

Brittany

Fantastic stay, great customer service!

6/10

Pleasant

03 Aug 2026

Briana

Stayed here for the night and it was okay. The lobby is beautiful, but the room itself felt a bit outdated. You could see small cracks in the outlet in the bathroom, and the doors needed to be pushed closed to actually click in place to lock. That said, it’s next to good restaurants, but it’s still not what I expected from a Hyatt. It really feels like they put their money into the lobby and not the rooms themselves.

6/10

Pleasant

02 Aug 2026

Naveed

The location and lobby are great, but the rooms were terrible. They are old and most of the rooms smell like mold. My rooms had black mold on the windows and there was a huge stain on the carpet. We changed rooms due to this. The staff were very helpful and understanding.

10/10

Exceptional

02 Aug 2026

Lisa

We weren't here long, however the time we were was wonderful. The check in was great! Our room was extremely clean. It was beautiful. I was bummed that breakfast didn't open until 630 am however I understand on a Sunday. It was extremely clean. Beds were comfortable

2/10

Poor

28 Jul 2026

Kaniz

Booked hotel through Expedia with confirmation but never got a room. Hotel was already fully booked.

2/10

Poor

28 Jul 2026

Manali

I received a booking confirmation from Expedia, but when we arrived at the hotel, the front desk told us they had no reservation in our name. We spent approximately $200 in taxi fares traveling to and from the hotel and over 2 hours on the phone with Expedia trying to resolve the issue. During the call, Expedia and the hotel appeared to provide conflicting information, and the problem was never resolved. Since nearby hotels were sold out, we were forced to spend the night on the airport floor before our early morning flight.

What disappointed me most was how Expedia handled the situation. When I requested reimbursement for my taxi expenses, I was told only a one-way fare might be reimbursed and only if I had a receipt. I had paid cash to a local taxi and did not receive one. Instead, I was offered 50 One Key reward points, later increased to 70 points, despite explaining that I had spent about $80 one way on transportation because of Expedia’s booking issue. I declined the points because they did not come close to covering my actual loss. I felt that my concerns were not taken seriously, and after this experience I have lost confidence in booking through Expedia again.

8/10

Excellent

25 Jul 2026

ShaToya

Very comfy beds and quiet; was definitely able to rest. Room cleaned daily was a plus, but the towels were not restocked and some were not of hotel quality. The parking was a plus. I would stay again; staff very friendly and helpful.

2/10

Poor

23 Jul 2026

Brian

There was a very strong urine odor coming from the bed or carpet near the bed. I noticed this around midnight when I played down. The front desk was not helpful all. I had to call Expedia to get any resolution.

4/10

Poor

21 Jul 2026

Hillel

Booked king bed. Got there and none left. Was put in small bed. Front desk guy very nice

Self

10/10

Exceptional

20 Jul 2026

SIDNEY

A very good price for the amenities.

Partner

8/10

Excellent

20 Jul 2026

Brittani

At check in no king rooms were available for 10 minutes they were still being cleaned i came back in about 15 or 20 minutes busy still not ready so there was a older lady doing check in she upgraded me to a double with no charge. I got to my room it was so spacious and away from people just how I like it. My only issue was the shower water backing up and not going down properly I told staff at check out and was compensated. 🙂

Self

8/10

Excellent

19 Jul 2026

Shadrick

Good

10/10

Exceptional

19 Jul 2026

fatonia

The customer service was great Cam the person that got our room for us was exceptional she was just great .

Partner

10/10

Exceptional

19 Jul 2026

Christopher

The room was very clean and service was wonderful!

4/10

Poor

18 Jul 2026

Dawn

I’ve stayed at this hotel at least 50 times. Always has been my “go to”. Sadly, the experience was less than my usual expectation.
It was Friday night 4:15 pm, went to check in and work a few more hours. They had no linens. Finally, 6:30 pm I got to the room.
Air conditioning was not working properly, Hot! Room, and hallway smelled of mildew. Carpet was old and sagging. Coffee pot not working. 1 towel, 1 washcloth, no hand towels, no bath mat.
This room was over $200 for less than 12 hours.
I am more disappointed than anything, my favorite is no longer.

Self

4/10

Poor

18 Jul 2026

Spyros

Old structure; small rooms; inexperienced staff; limited eating options; small bathrooms…..

Family

10/10

Exceptional

17 Jul 2026

Genki

Parking lots were busy at night time. There is a bar restaurant nearby the hotel entrance.

Partner

6/10

Pleasant

16 Jul 2026

Maria Teresa

The room was clean but showed a lot of wear.
The first room was missing a refrigerator and the smoke alarm was beeping in need of battery replacement so we were transferred to another room. It also faced the lobby thus very dark.
The staff was very friendly except for the reception. The room phones did not work.

Partner

6/10

Pleasant

16 Jul 2026

Carlos

The room had the smell of cigarettes and I tried to get changed to another room and they mentioned it was completely booked . They didn’t offer any other alternatives.

Self

4/10

Poor

15 Jul 2026

Alec

Pool was down

10/10

Exceptional

10 Jul 2026

Paola

10

Family

6/10

Pleasant

09 Jul 2026

Marisa

I was very disappointed in this property. Upon check in, my room was dusty and it needed lots of updates. For the price it wasn’t giving 4 Star.

Self

2/10

Poor

07 Jul 2026

Jeron

The pictures on Expedia are misleading, the property is better than motel 6 but by far the worst hotel I’ve been to. The bathrooms are tiny, the room had no A/C the first night. They also charge $25 for the same continental breakfast every other hotel offers for free. Anytime I asked staff to do something basic, like be able to take food up to my room for my partner who was sleeping, they acted as if it was the most inconvenient thing in the world. Would not recommend

Partner

10/10

Exceptional

06 Jul 2026

mahmoud

Everything was great just breakfast to much $25 a person

Family_with_children

10/10

Exceptional

05 Jul 2026

James

Hotel was in a good Location with free parking. The pool was not working and didn't find the exercise room. The room numbers were a little confusing.

Partner

10/10

Exceptional

05 Jul 2026

Steven

Clean room friendly staff good parking

Partner

8/10

Excellent

05 Jul 2026

Andrea

Desde que llegamos al hotel el conserje tuvo una actitud negativa, dándonos a entender que no quería que estuviéramos allí, “no hay, no está disponible”. Sin nosotros preguntar nada.

De resto, la estadía, las instalaciones estuvieron 9/10 porque me parece que si pagamos una habitación, ni siquiera dieran un agua de cortesía porque la cobraban a 5 USD.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

adolfo

Booked this hotel specifically looking for one with a pool open and was disappointed when i arrived and hotel staff said the outside pool hasn’t been open in 5 years. I was then told the inside pool would be open by the next day but it was not, nor the day after that..

10/10

Exceptional

04 Jul 2026

Milagros

Bonito lugar y muy lindo

Partner

6/10

Pleasant

27 Jun 2026

Rose

Person at front desk rude.

Self

4/10

Poor

27 Jun 2026

Frances

The lobby was nice and clean, the rooms are old with paint chipping off the bathroom walls due to no air ventilation and the furniture ie. The bathroom vanity, bed side tables were old and chipped but the worse part of our stay is that we attended a wedding from out of town and needed some rest before our trip back and there must’ve been an event with loud obnoxious people talking super loud in the hallway outside our room and kids running and yelling until after 11pm. We called the front desk but nothing changed. No one asked about our stay when we checked out just our email to get this review. We booked two rooms btw and never again will we stay at that Hyatt

Partner

10/10

Exceptional

25 Jun 2026

jonathon

Good place to stay, clean, good staff. However, when booking through Orbitz(Expedia) breakfast is not included. Not to worry there are fantastic places to eat nearby, cheaper than buying the breakfast at the hotel.

Friends

10/10

Exceptional

25 Jun 2026

John

free parking clean room nice location near everything would definitely stay again when in the area

Partner

10/10

Exceptional

25 Jun 2026

Vidal

Beautiful hotel, well maintained

Self

10/10

Exceptional

24 Jun 2026

Reynaldo

Great overall experience.

Partner

8/10

Excellent

23 Jun 2026

Joseph

Wasn’t too bad. You get what you pay for. Staff is great but the hotel building itself isn’t my favorite. But if you need something nice with proximity to the airport and parking I’d recommend

Partner

10/10

Exceptional

23 Jun 2026

Faison

Good time

10/10

Exceptional

22 Jun 2026

Jessica

Very nice room and hotel.

Family

8/10

Excellent

21 Jun 2026

Rosalie

Hotel staff & room were fine. Shower only had partial glass door so water was going to escape. Starbucks in lobby but was unattended when we wanted to order food & drinks.

4/10

Poor

20 Jun 2026

Charlie

When we arrived, we were told that our room had been downgraded from a King bed to a Full… with no refund or apology for the difference in price. Furthermore, we had been previously informed that breakfast was complementary, this is not true. It was $25 dollars per person, which is fine but I wish I was previously informed. I chose this hotel for a comfortable night for my partner and I but instead we were continuously disappointed. I wish hotel staff could have been more understanding of the fact that I had picked my room for a reason. I am completely understanding of the fact that the hotel was fully booked, however in that case it should not have even been an option to pick a King sized room because we would have just stayed somewhere else.

Partner

6/10

Pleasant

19 Jun 2026

Glenn

This hotel is in need of a major renovation. The rooms are poor quality, and the food offerings are atrocious. This is my third visit, and I don't care to ever come back until changes are made. Another thing; the classification of what is a standard room vs a junior suit needs addressing. I paid for a junior suit but got a standard room. Someone needs to address this. Charging more for a room without and adequate increase in space and amenities needs to be fixed.

Partner

8/10

Excellent

18 Jun 2026

Don

When booking the room it was not disclosed that the floor I was staying on was under repair and had a loud fan in the hallway to dry things out. Unfortunately the room was not very clean.

Self

10/10

Exceptional

17 Jun 2026

ed

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Self

10/10

Exceptional

16 Jun 2026

REINALDO

GREAT HOTEL

Self

8/10

Excellent

15 Jun 2026

Israel

The property it self is truly nice. Plenty of safe parking within the hotel. Unless you are a member, you will not receive complementary waters in your room.

Partner

6/10

Pleasant

13 Jun 2026

Joshua

It was an okay stay. Room was well worn and dated but clean-ish at least. Some sort of convention going on and other hotel stayers were up super late and loud in the hallways. Cooking something very odorous as well so that was kind of annoying. The guy at the front desk was super great so well done there. Lobby and price make this place seem prestigious and then the room kind of just lets you down would be my synopsis. Time for a reno

Self

2/10

Poor

10 Jun 2026

Jennifer

Hands down one of the worst stays I’ve ever had within the Hyatt portfolio.

This property is clearly not being maintained to Hyatt standards. Our room would never have passed a basic QA inspection. We found hair on the bathroom walls, floors, and in the bathtub upon arrival. The bathroom door was crumbling, and the furniture was scratched and heavily worn.

The issues extended throughout the hotel. Hallways were littered with old garbage, room service trays, and dirty dishes. Baseboards were ripped off the walls, ceilings showed water damage, and the overall property felt neglected. The outdoor pool was covered with a tarp and surrounded by a deck with a large hole in it. Walking through the atrium, we could see rooms on the 4th and 5th floors that appeared completely trashed through the windows.

What frustrated me most was the lack of management response. Brandon at the front desk reviewed photos, apologized, and agreed the room was not up to standard. He advised Director of Operations Florijan Matic would contact us. Nothing. When I followed up, Brandon discovered the case had been closed without anyone reaching out. He submitted a second ticket. More than 48 hours later, still no call or email.

To make matters worse, the hotel was hosting a convention featuring highly sexualized costumes and displays in public areas while children were present.

The condition of the property and complete lack of follow-through made this an incredibly disappointing stay.

Partner

10/10

Exceptional

05 Jun 2026

PRATIK

great

10/10

Exceptional

29 May 2026

SULIHAJJ

Awesomely

Friends

8/10

Excellent

29 May 2026

Leslie

Room was clean fast service

Partner

10/10

Exceptional

29 May 2026

Gustavo

Clean rooms and friendly staff

Partner

2/10

Poor

26 May 2026

Kevin

There was a major water main break that caused significant damage throughout the whole hotel. This happened the day before we checked in and were never alerted. Bar and restaurant closed. Clean up crews drying out everything out 24/7 in the hallways. Dirty and smelly. Told the front desk how displeased we were and they could care less! Nothing complimentary. Never again!!!

10/10

Exceptional

26 May 2026

Elias

The staff are always very nice and the property itself is close to many restaurants and a mall. One of the elevators didn't seem perfectly maintained but that would be my only complaint.

Friends

4/10

Poor

26 May 2026

Joey

It looks nice on the outside and lobby, but the rooms are very tired. We had a room on the main floor, which is actually half a level below the lobby. You can smell the pool and the mustiness of the hotel. Carpets are old, lighting is bad, TV is old tech. It's just tired. Felt a little gross to walk on the carpets.

2/10

Poor

26 May 2026

Juan

i had an emergency and they could not help me. Not very helpful

Partner

10/10

Exceptional

26 May 2026

Oscar

Great hotel, a little outdated but overall good.

Partner

4/10

Poor

25 May 2026

Chris

First, no working TV or room phone! Tried calling the front desk with cell phone and their phone was out of order. Pool was FREEZING!! Kids couldn’t even have fun! Jacuzzi was broke down. There was a bug in bed next to the window. The coffee in the room was disgusting. I’m sad we waisted our time and money staying here

6/10

Pleasant

23 May 2026

Hope

Hotel advertised bar was open till 11:30pm and they closed and refused sale at 10pm. Also a plate and dish was left outside the room next to us the whole trip.

Partner

8/10

Excellent

15 May 2026

Jill

The carpeting in our room had dark black ink stains right as we walked in, which was not a great first impression. The bathroom is updated, yet tiny, and there's unused empty room space outside of it, so that was a little frustrating. The bed was comfortable, and the rest of the room was tidy and nice. The elevators are dated, and one was broken most of our stay. We got coffee early both mornings and there was only one man working at the cafe counter, so the line/wait was unusually long. Overall, we found the staff to be friendly and helpful.

Friends_and_family Family

6/10

Pleasant

12 May 2026

Supak

Elevator notification sound is too loud. At night when someone use Elevator, sound is too lond. It wake me up.

Partner

10/10

Exceptional

10 May 2026

Cindy

Great clean space

Self

10/10

Exceptional

04 May 2026

Olivia

Clean room & friendly staff

Family_with_children

6/10

Pleasant

03 May 2026

José

Room was run down and smelled musty

Partner

8/10

Excellent

30 Apr 2026

Mary Grace

Great stay

Partner

2/10

Poor

24 Apr 2026

William

Stayed one night had an unpleasant experience at checkout. Had two rooms reserved for the next two nights nonrefundable. We didn’t go back. They can keep their money. I won’t stay at any Hyatt anymore. They’re not like they used to be and neither are their people, enough said.

Family

8/10

Excellent

22 Apr 2026

Michele

Room could have been cleaner. Counter and mirror had hairs and gross yellow stuff near leather tray, yuk.
Staff wonderful and bartender made great margarita!

10/10

Exceptional

22 Apr 2026

mark

Great

10/10

Exceptional

18 Apr 2026

Vanessa

Clean quite one night 🌙 stay

Partner

10/10

Exceptional

17 Apr 2026

zac

Just all around very comfortable place

Business

6/10

Pleasant

11 Apr 2026

Siobhan

Horel

8/10

Excellent

03 Apr 2026

Bill

Yes

Family

10/10

Exceptional

17 Mar 2026

david

Kam at the front desk was the best csr Ive ever dealt with she went above an above to make our stay was the best

Partner

10/10

Exceptional

17 Mar 2026

Darryl

.

Self

6/10

Pleasant

12 Mar 2026

Whitney

Pretty upsetting when you spend money on a nice room

10/10

Exceptional

12 Mar 2026

Ashley

Clean and staff were courteous.

6/10

Pleasant

08 Mar 2026

Rita

Desk in room was sticky and the room had not been dusted in days.

Family_with_children

10/10

Exceptional

07 Mar 2026

Paige

Great location

6/10

Pleasant

06 Mar 2026

Carol

We were disappointed with the condition of the room we stayed in. The furniture had distress marks and looked worn while the bed was very average. Also, the bathroom did not have a fan. Their lobby was nice which is not representative of the rooms.

10/10

Exceptional

22 Feb 2026

James

Hotel was nicely remodeled. Staff was polite and helpful. Rooms are quiet.

Partner

6/10

Pleasant

22 Feb 2026

Martha

Honestly I think this will be our last stay there. I decided last minute to drive up to my kids chess event.I asked at desk if they could match hotels.com. They stated they can not but if I wanted to step aside and book online I could. Then mentioned I could cancel it their was a chess rate that must have been steeper. I was tired and just said no that's fine. The hotel pool is notable cold and the building is outdated too. If it was.not for the convenience of staying there for in between matches it really has nothing amenities wise. Rooms are outdated, toilet ran on off. The shower level was wayward. It does offer a Starbucks in the lobby but they were out of a lot of stuff and my latte was the worst I have ever had. I don't understand the room rates being attainable.

4/10

Poor

20 Feb 2026

Brittany

The lobby is cool and food is decent but everything else is so run down and needs serious updates. The pillows are awful the beds are like sleeping on a sprind board. I would not go back to this hotel.

Business

4/10

Poor

16 Feb 2026

John

Bed sheets had holes in them. Bed did not have a comforter on it. Instead they used a sheet, a blanket then another sheet. Hotel room was very dated and worn. It did not match the price asked to stay there.

Partner

10/10

Exceptional

15 Feb 2026

Jill

Room clean and comfortable. Just one request need a thicker blanket for the bed we had just a really thick sheet to cover up with. nice hotel, close to everything.

Family

4/10

Poor

15 Feb 2026

Connie

The room was outdated, small amd our sheets were dirty the corner bead was coming off. Would not stay here for the price.

Family

10/10

Exceptional

14 Feb 2026

Piotr

Very good

Business_and_leisure Self

10/10

Exceptional

11 Jan 2026

Laton

Our stay was amazing everything was beautiful

Business_and_leisure Family

8/10

Excellent

11 Jan 2026

Ericka

Breakfast buffet is terrible

Partner

10/10

Exceptional

26 Dec 2025

Frank

Bathroom is small but over all good experience

10/10

Exceptional

22 Dec 2025

Jen

Clean room and friendly, helpful staff

Leisure Partner

10/10

Exceptional

20 Dec 2025

Shanell

Rooms were clean, quiet environment, and the breakfast was great

10/10

Exceptional

19 Dec 2025

cristian

10/10

Leisure Partner

8/10

Excellent

15 Dec 2025

Delores

We only stayed one night. We were in a large king room. I was surprised that so much space was allotted to the room while the bathroom was tiny. We also had a problem retrieving our
Valuables from the room safe. An engineer had to be called.

Partner

10/10

Exceptional

13 Dec 2025

Elise

Clean room, very nice check in staff, well taken care of property, great shower!

Leisure Friends

6/10

Pleasant

12 Dec 2025

Gregory

Older hotel. No heat in the hallways and it was cold. Had blowers in the hallways which were loud

Business

8/10

Excellent

07 Dec 2025

Lisa

The staff everywhere on site were super accommodating and friendly. The food and drinks were above average. I would have rated with 5 stars and excellent, but our room was way too warm. We even shut the heating unit off, and still, the room was super uncomfortable for sleeping. It stayed at 75. Had it not been so late, we would have called for maintenance. Otherwise I would highly recommend it.

Leisure Family

10/10

Exceptional

01 Dec 2025

Eugene

The large and quite lobby with numerous food / beverage options was a pleasure to relax in

Leisure Partner

10/10

Exceptional

30 Nov 2025

Elizabeth

Great place to stay