Hyatt House Chicago/Schaumburg

6/10

Pleasant

15 Mar 2026

Nathasa

Breakfast was great, the bed and pillows were not so great

Family_with_children

6/10

Pleasant

13 Mar 2026

Michelle

Pool was decent, hot tub was cold
Room was Sticky, all over, the other guests were yelling and banging doors till 330am, staff did nothing, if I had no other options id stay again

Family_with_children

10/10

Exceptional

09 Mar 2026

Jennie

Very clean! The pool was great for the kids! Breakfast was excellent!

6/10

Pleasant

08 Mar 2026

Valerie

Lobby is nice. The rest of the hotel could use an upgrade.

Friends_and_family Family

2/10

Poor

07 Mar 2026

Sarah

Non smoking hotel but watched people smoking in their rooms with the door open. Also smelt like pot and swampy feet. Had to go bye air fresheners just to be able to be in our room. TV didn’t work. Old food in the kitchen cabinets. Shower door didn’t close and no fan in bathroom made it smell musty. Also water damage to ceiling, floor, and around window with mold on the window shade.

Friends_and_family Family

2/10

Poor

24 Feb 2026

Jasmine

Microwave was very unclean and the hotel does it look like the pictures much

2/10

Poor

23 Feb 2026

Jasmine

The room looked very dingy. My closet door was off the hinges, I had to clean with my own wipes the dirty areas and it was just very underwhelming. I was going to force myself to stay another night but I couldn’t. The breakfast was very sad. There’s an omelette station advertised but the paper was turned for the hours. I was expecting a better breakfast like shown in the pictures. There was also unprofessional attire for the maintenance associates. I don’t believe that a Beer shirt is company attire for a “nice” hotel. This really turned me off from staying in Schaumburg, it’s gotten run down over the years and I do not plan on staying after this last trip.

Friends_and_family Family

4/10

Poor

20 Feb 2026

Misty

Well I give it the 2 stars fo Paulina and Alice! They are amazing. Sadly l, nothing else went right from the non existent hot water and no heat or television or latching front door etc. lest we even discuss the smell of the facility.

Friends_and_family Family

2/10

Poor

18 Feb 2026

Kristi

Hotel didn’t have hot water the whole time we were there. Got switched to a different room. Walked in the new room and it hadn’t been cleaned. Got switched again. Still no hot water and toilet flushed every couple minutes.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Malcolm

Had a good experience. Staff was helpful and courteous. Breakfast was a pleasant experience as well.

Friends_and_family Family

2/10

Poor

17 Feb 2026

Victoria

There was no hot water for the 3 nights we stayed for an athletic competition. They would “reset it” often which would result in just shy of ice cold water for 5 mins. The toilet ran all night in our room. We ran out of toilet paper. The hot tub pump was also broken and the water was brown- several kids were swimming in it and subsequently got ill. The compensation we got refunded for the stay was 30%… do not stay here. Ever.

Family_with_children

2/10

Poor

16 Feb 2026

Courtney

We stayed 3 nights(it was prepaid and non refundable as well as a very busy weekend otherwise I would have left the first night!), we had absolutely no hot water until our third night. That meant that our athletes were unable to shower after a full day of cheer. The hot tub was brown tinted because it wasn’t working properly. They ran out of towels and we had children in the pool. They said sorry we don’t have any because we are fully booked. The front desk lady eventually brought us hand towels to try and dry them off. The place is filthy and outdated. They said they would move us the first night and that turned into us getting a room that had hot water just to shower in but that never happened. They kept trying to say it was only a couple rooms affected but we were there with a cheer team and none had hot water along with other hotel guests we talked to. The front desk lady was the only one that admitted to all the problems and tried to help the best she could but I will NEVER stay at another Hyatt. It is a health violation to not have hot water, there is no way their linens are being properly washed then either.

6/10

Pleasant

16 Feb 2026

Megan

There was no hot water during the entirety of our stay. When I called the front desk to inquire, the receptionist was quick to dismiss it and to get off the phone. When I spoke with a manager he was very kind and comped part of our stay for the inconvenience.

Business Family

2/10

Poor

16 Feb 2026

Adam

No hot water in the room all day and night. Not great

8/10

Excellent

11 Feb 2026

DeWayne E

Easy check-in. Friendly and helpful staff

Leisure Self

2/10

Poor

01 Feb 2026

Trina

They didn’t have any hot water had to take showers in cold water and the am front desk was rude

Friends_and_family Family

2/10

Poor

16 Jan 2026

Torranda

We stayed here for business and had a horrible experience. I do NOT recommend staying at this hotel.
We’ve stayed here 3 other times and no issues. This time there was a host of issues - no hot water, hot tub not working, TV not working, room phone didn’t work, hotel personnel didn’t seem to want to hear about the issues or do anything about it.
We had no hot water in our suite for 2 days. Maintenance team said to let the water run for 30 minutes and it’ll warmup. Who lets the water run that long???? They finally moved us to a new suite, where the TV in one of the rooms didn’t work. We lost hot water Thursday night and we checked out on Friday (ice cold water on Friday even with letting the water run for 15 minutes).

They told us the part to fix the hot tub would be in Monday and it would be fixed. We went down Tuesday night and still not working. We asked Wednesday night if it was fixed and still not fixed.

Business

2/10

Poor

13 Jan 2026

Nilambari

The rooms are extremely outdated, with old televisions, air conditioners, and worn furniture. I booked a two-bedroom suite, and one of the bedroom bathrooms did not have hot water. The kitchen sink had a very strong, unpleasant odor—we spent hours rinsing it, but the smell persisted. The utensils were not properly cleaned, which was unacceptable. Additionally, the carpet was stained and visibly dirty. Overall, the condition of the suite did not meet basic cleanliness or comfort expectations.

Leisure Family_with_children

4/10

Poor

03 Jan 2026

Natalie

Breakfast was okay. Great coffee, but thats about it. Will not be staying here again. Not for what i paid. My room didnt even look closely like for the room that i paid for.

Leisure Partner

4/10

Poor

02 Jan 2026

George

Had to change rooms due to a lack of hot water. The \"new\" room had the same issue. Also, fixtures in the first room were broken.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Victoria

Staff was amazing & the room was ver clean. My only complaint was that the pool area was very very cold. Other than that my stay was great.

Friends_and_family Family

4/10

Poor

31 Dec 2025

Heather

The building overall seemed dirty and ill cared for.

Leisure Family

8/10

Excellent

27 Dec 2025

Elena

The property is older, which shows in the peeling paint here and there, dated windows, and worn furniture, but everything was clean. Beds were very comfortable. The staff members we interacted with were polite and helpful. The 2‑bedroom suite was a great fit for our group, and the large, updated bathrooms in each bedroom were a pleasant surprise. As a bonus, each room in the suite had its own temperature control.

Unfortunately, we had no hot water in our room throughout our stay. The showers remained cold despite running the water for a long time, and by the third morning the \"hot\" water felt icy. At that point we reported the issue to the front desk, and they did take action, but the problem wasn’t resolved before we checked out.

Location is 22 min from O'Hare, Uber estimate was $50 early morning.

Leisure Family

4/10

Poor

21 Dec 2025

Elana

Room was mostly clean. Noticed a collection of nail clippings in the floor right up against the bottom of the bed. Asked that it be cleaned only to be told that housekeeping staff was gone for the day. This was at 5:40 PM on a Friday night. Ended up throwing a towel over the clippings so we didn’t have to look at them. Were told no other rooms were available. Later that night we unfolded the couch bed and pulled extra linens out of the closet. The white blanket that was provided had a brown rusty stain on it that looked similar to blood. Requested 2 new blankets from the front desk. Had to wait on hold while the front desk staff checked to see if there were any blankets available. Not sure what we would have done if the answer was no. We were told that yes there were blankets and that we had to go down to the front desk to get them. Overall just kind of a subpar experience. Remember you always get just what you paid for which in this economy sucks.

Friends_and_family Family

8/10

Excellent

08 Dec 2025

Valerie

The staff was very ni

4/10

Poor

07 Dec 2025

Tracie

Our room smelt terrible

4/10

Poor

07 Dec 2025

Breanna

The pool area was disgusting. There were ants crawling around near the jacuzzi. And the jacuzzi was lukewarm with only a few working jets. My room also had no hot water in both the shower and sink in the bathroom. I had previously enjoyed a stay here but was disappointed this time, as I brought family with me this time, I will not be returning.

6/10

Pleasant

02 Dec 2025

Joseph

It was not bad - but the facility could use a little love. No accessible wall outlets - they had been covered up? Hot water was scarce. Night stands were turned a way for them not to be useable. Asked for a plunger - was told there was only one and it was in use. Bed and pillows were not great. But everyone was friendly - so it's hard to really get mad about it. It did the trick.

Friends_and_family Family

6/10

Pleasant

01 Dec 2025

Anna

Room was okay . Upstairs guests were having a stamped battle and we called the front desk

4/10

Poor

23 Nov 2025

Teneshia

When we arrived the room they gave us had a machine in it. Then they removed the machine and claimed to have deep cleaned it. We went back to the room and it had a strong mildew smell when we opened the door and the carpet was soaked. Went back to front desk then they moved us. Better smelling room but toilet overflowed and the ceiling was leaking in one of the bathrooms. The people at the front desk were never there. I waited almost 15 mins for someone to come to the desk. My key stopped working and was out of my room for that long time. The people upstairs were very loud and sounded like kids running around all night. I had a bad stay.

Leisure Family

4/10

Poor

21 Nov 2025

Stacy

The property is really old. I would have paid a lil more for a more modern property. I didn’t realize it until it was too late. It’s clean and you can tell they give effort to maintain it but I wouldn’t stay again.

Leisure Self

8/10

Excellent

15 Nov 2025

Julie

The hotel rooms could use some upgrade, Tv did not work very well, crappy picture.

Leisure Family

8/10

Excellent

12 Nov 2025

Matthew

The hotel is clean and quiet and the facilities are well kept. Breakfast and service also good

Self

10/10

Exceptional

11 Nov 2025

Isabel

Staff was very friendly and helpful. Room was clean. Pool was clean. Breakfast was good variety. Had no issues during my stay.

Leisure Family_with_children

4/10

Poor

10 Nov 2025

Ashley

There was no warm/hot water during our stay. When brought to staff attention the response was that there was nothing they could do about it. This made showering difficult and uncomfortable for adults and children especially being there during a sports event.

Business_and_leisure Family_with_children

8/10

Excellent

04 Nov 2025

Matthew

I liked having a full kitchen in the room

Leisure Self

6/10

Pleasant

02 Nov 2025

Liz

Usually I always stay at the Hyatt hotels because I always have really good experiences. This time it was different. First of all my room was near the lobby and there were people having a reunion with many children that were noisy. Second of all, the bathroom in my room was never cleaned after the last costumer. I knew this because there was piss on the toilet seat, hair on the floor, toothpicks in the sink, garbage in the trashcan, and the carpet smelled weird. I bought this up immediately and they cleaned it up. Breakfast was good and the free coffee was too.

Business_and_leisure Family

2/10

Poor

31 Oct 2025

Sanjeev

Hi, I just wanted to share some feedback about my recent stay. Unfortunately, my experience wasn’t great, the shower in my room wasn’t handled properly, and it made the whole experience uncomfortable.

Also, the food service was quite disappointing. There weren’t many options available, and the service was very slow. For example, at the waffle station, it took more than 15 minutes just to get one item, which was quite frustrating.

Overall, I didn’t really enjoy the stay due to these issues. I hope the management can take this as constructive feedback and make improvements for future guests.

Partner

10/10

Exceptional

30 Oct 2025

Meagan

The staff was excellent. The hotel was very clean. The pool area in the hot tub area was excellent with great views of the sky all around very happy with this day. We’ll be back again thank you so much.

Leisure Family

10/10

Exceptional

28 Oct 2025

Jennifer

Clean room

Partner

2/10

Poor

27 Oct 2025

Michelle

Unfortunately we came with high expectations for our family. The breakfast was great but the cleanliness is the place needs to be updated. The first room we were in still no had filth on the floor. The second room we were moved into was dirty- felt like it wasn’t vacuumed. We had a spider crawling and a little nest of spider in the room.
The toilet was leaking and it felt as though everything was falling apart. The breakfast and service was great but unfortunately the cleanliness and all was not.

Family_with_children

10/10

Exceptional

27 Oct 2025

Tonya

Fresh fruit. Oatmeal. Nuts. Yoquart and freshly made omelette. Clean room. Excellent customer service. Great check in. Hot coffee in the Lobby all day.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Maree

Parking was convenient, located close to restaurants, mall and highways. Clean facility and friendly staff.

Leisure

2/10

Poor

26 Oct 2025

ERIC

I'm really disappointed. The check-out is 12 o'clock, but I didn't check-out, but the hotel cleaned it in advance and took up the cleaning fee. Romm was smell so bad.The water in the pool was dirty and there was no bathroom. Home appliances were not working, and ice machines were not on every floor and it was hard to find. If you ask me to pay for cleaning fee, I will talk to the headquarters. Never go back again!

Family_with_children

2/10

Poor

25 Oct 2025

Bumwon

Terrible

6/10

Pleasant

25 Oct 2025

Scott

We never received a cleaning the entire 5 days we were there, they did come and take all of our towels leaving us none in there place. Floors were filthy, couch had many stains and a smell that never went away. Breakfast was supposed to go till 10am but was broken down ahead of time with nothing offered. Other than being in Schaumburg close to everything this is not anything like any other Hyatt I’ve ever stayed. I guess that’s the difference when you allow franchise partners.

Business_and_leisure Family

4/10

Poor

24 Oct 2025

Don

No hot water, poor breakfast, bar present but never staffed. Never staying there again. Left one night early with no refund.

Business Partner

6/10

Pleasant

23 Oct 2025

Tim

Fine

6/10

Pleasant

21 Oct 2025

STEVEN

Property and staff were great! We just had an issue with someone knocking at our door at 11pm at night aggressively and then running off.

Business_and_leisure Family

4/10

Poor

20 Oct 2025

Dustin

Bed was very uncomfortable causing back pain and hardly any sleep. Bathroom ceiling had a leak that was dripping. No bathroom fan. The shower didn't have much hot water. TV screen had a blue tint to it. Breakfast was very crowded and the food wasn't great. Coffee was always empty. Not a great experience.

Leisure Family

2/10

Poor

20 Oct 2025

Tomeka

The first room we went to was horrible room 617 it smelt like death they stated they were going to come clean it and never did. They then switched us to room 531 had us go to the room with our belongings and they will meet us there. 42min later they never came and we couldn't find the receptionist. Finally found her 42min later smoking outside with other guest

Friends_and_family Friends

6/10

Pleasant

20 Oct 2025

Anna

Quick check-in, little old and dirty in room, water would not warm up on shower

Leisure Family

4/10

Poor

20 Oct 2025

Edin

Run-down hotel. Not very clean. Very few cable channels, no streaming options.

Business Family

10/10

Exceptional

19 Oct 2025

Arlette

It has been a while since i actually enjoy my stay in a Chicago hotel close to the airport. Me and my kids loved the place, everybody was so nice, they had fresh brewed coffee ALL DAY, my kids loved the breakfast, and it was pet friendly, even staff petted my dogs. Loved how quiet it was.

Leisure Family_with_children

2/10

Poor

19 Oct 2025

Michele

Our room smelled overwhelmingly of cat urine. We had the staff come and smell it. They tried to cover it up with disinfectant spray. They then moved us from our 2 bedroom room to two single rooms on opposite ends of the hallway when we requested connecting rooms. We were promised we would get a two bedroom room the next day. We went to the front desk in the morning. They put us back in the room with the odor and said they would have someone shampoo the carpet. We ended up with a smelly room that had a soggy carpet. For our inconveniences, they gave us a $5 voucher for what they pathetically called a market. I felt insulted and mistreated as a customer. I would never stay here again!

Leisure Family

6/10

Pleasant

19 Oct 2025

nuzhat

Everything was great about the property. Good staff, good breakfast overall.They provided a shuttle to go to near by place.
Only thing was room was not cleaned for 4 days. Even after request the room's trash was not taken out.

Leisure Friends

8/10

Excellent

17 Oct 2025

Phil

Friendly and helpful staff. Comfortable and clean place
Wish the sauna had been working, though

Business

10/10

Exceptional

17 Oct 2025

James

Great co worker

Leisure Self

6/10

Pleasant

15 Oct 2025

Jeri-Alexandria

We have been coming here for several years and this last stay wasn't as great as our other times. We came for my daughter's 7th bday & booked a 2br. At the time we checked in (6pm) the front desk had to check to see if our room was ready. We went to the pool later that evening & the chlorine level in the pool was unbearable. My kids & I eyes were burning to where we & another family had to leave the pool area. The hot water in one of the bathrooms didn't get very hot & in the other bathroom, the hot water took forever to get hot. Then the next day we found a ridiculous amount of ants in our pizza box in the room. Also, if I book a room for 6ppl to stay in why on Earth would you provide only 3 washcloths. All these are minor issues that won't deter me from booking again but they do need to be addressed. last but not least, the morning desk person (African American woman) on 10/13/25 seem to couldn't careless about me mentioning the ants in our room.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Christian

Staff was super friendly. Nice rooms. Breakfast was good too. Definitely recommend

Leisure Partner

10/10

Exceptional

14 Oct 2025

Armelle

Would come back
Dinning room staffs are very nice

Leisure Family

8/10

Excellent

13 Oct 2025

Paulina

N/a

Self

10/10

Exceptional

13 Oct 2025

Nestor

Excellent

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Sudiaman

The Staffs are so helpful when we were enjoying breakfast at the lobby. Also when I need a clean bags for my laundry and need little fix for our broken luggage. We even asked for extra clean towels and some toilet paper.

Friends_and_family Family

4/10

Poor

30 Sep 2025

Deanne

The room was musty and smelled like dirty feet. The refrigerator was so loud we thought it was a vacuum running in the hallway.

8/10

Excellent

29 Sep 2025

Antonia

I cannot say enough about the staff!! They were beyond amazing and accommodating - each and everyone!
The area is safe, parking was easy and free, the free breakfast was delicious and the ladies running that area were wonderful.
The lobby and common area looked renovated, clean and fresh. I only wish the actual hotel rooms looked and felt the same. The room we were in was outdated - especially the lighting and carpeting. I wish the room would've had a luggage rack, laundry bags, a bathroom exhaust fan, a full length mirror, a more comfy bed and a TV that swivels between the bed and the couch.
Our overall experience was great and we'd definitely return if/when the hotel rooms get an update.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Courtney

This Was a Great Stay!

Good breakfast, awesome staff, very hospitable.

Partner

10/10

Exceptional

25 Sep 2025

Briana

Staff were friendly and accommodating. Hotel offered a lot of options (ex: breakfast, pool, sauna) and was located by a lot shops and restaurants

Leisure Family

6/10

Pleasant

22 Sep 2025

Marcella

Picture was barely hanging on in bathroom, algae on side of hot tub, too many chemicals in pool/hot tub and eyes were burning from just sitting in it. Paint is old in rooms and dated. No towels in pool area after going multiple times. Had to ask front desk for towels, said shed come fill the cabinet and put in 2 for us and then 2 other ones. Not many good choices for breakfast.

Partner

10/10

Exceptional

22 Sep 2025

Renee Joanna

ALL staff were very friendly and helpful.
Everyone at the check in/out desk were especially helpful. The custodian was very kind. Alice at the breakfast lounge was fun to converse with.
It’s close by so many restaurants and a walkable distance to a large Korean grocery store and WoodfieldMall. The bed needs updating. It was kinda sunken in the middle.
I'd definitely book it here again when I'm in Illinois again.

Leisure Self

6/10

Pleasant

19 Sep 2025

Tabitha

Pool area was dirty.

Leisure Family

6/10

Pleasant

15 Sep 2025

Thomas

good try

Bed was comfortable.
Custom omelettes at breakfast were a nice touch.
Fitness center was pretty filthy (see photos)
Refrigerator was very loud.

Partner

10/10

Exceptional

14 Sep 2025

Ivon

Superb

Friendly customer service at all times in all areas

8/10

Excellent

02 Sep 2025

EDWIN

The internet was very weak in the room and kept going out when using it. Had to go to lobby area to get a good reception.

Business_and_leisure Partner

10/10

Exceptional

02 Sep 2025

Arthur

Very nice staff. Very helpful

Business

2/10

Poor

02 Sep 2025

Verified traveler

Don’t Recommend Staying here

Hotel is rundown, very bad condition throughout, upon arrival they canceled my reservation as I checked in at 4am due to driving overnight, that’s after I called and made sure they wouldn’t cancel my reservation, they finally figured it out, room was musty, old, beds were hard, bathroom had mold carpets dirty tile cracked, screens torn on windows, ac unit in hallway made noise all night, worst stay I’ve had in Chicago, parking lot is a piece of crap loose concrete asphalt - this place is just old, rundown and owners need to be cheap and invest in this hotel, $550+ for 3 nights I wouldn’t pay $50/night after seeing the condition. Do your self a favor and do not book here

Friends_and_family Family

8/10

Excellent

01 Sep 2025

Thomas

Nice hotel

Leisure Family

4/10

Poor

29 Aug 2025

Salman

The room was not clean, and had smell.
TV was not working, had to call the front desk right away.
Do not think I would choose this place again

Leisure Family

2/10

Poor

25 Aug 2025

Cinda

On August 23, 2025, someone entered my room without my permission. This was a clear breach of my privacy and security, leaving me and my family feeling unsafe and extremely uncomfortable. I immediately reported the matter to your staff and the General Manager.

Unfortunately, the response I received from the general manager was dismissive and unprofessional. He appeared unconcerned about the seriousness of the situation and acted as though we were not being truthful. The general manager stated that he reviewed the security cameras but claimed he could not see the individual who entered my room. Rather than addressing the matter further, he left the building for the day, leaving his staff member to manage the situation. She was unprepared and unable to provide adequate assistance in handling this serious security issue.

Given the severity of this breach, I also contacted the Schaumburg Police Department and filed an official report for my family’s safety and protection.

The following morning, I attempted to follow up with the general manager, but he did not report to work. As a result, the matter remains unresolved, and I am deeply concerned about both the security of your property and the lack of accountability demonstrated by management.

Leisure Family_with_children

4/10

Poor

24 Aug 2025

Laila

Check-In was seamless, but our room had a strange humidity and malfunctioning lights. We asked for house cleaning but had to be in a wait-list. Would say this hotel is very understaffed, avoid.

Leisure Family

10/10

Exceptional

23 Aug 2025

Renee

Very clean and friendly

10/10

Exceptional

05 Aug 2025

Cory

Nice hotel in a nice area

Leisure Self

8/10

Excellent

05 Aug 2025

See

Not ready

We got there right at check in and the room wasn’t ready. Had to come back in an hour. Then when we finally got our room. We had dirty diapers in the corner of one of the rooms. Why would you even throw diapers over there? Other than those two problems, the place was nice.

Friends_and_family Family

6/10

Pleasant

25 Jul 2025

Samara

Trash not emptied from previous stay.

I checked in and went about the day. When i went through the room to check everything, the garbage under the sink had not been removed from the previous stay. I reported it to the front desk upon going out for the day. When i returned I checked and it was still there. Housekeeping was supposedly notified but they still did not remove it. I was not pleased with that at all.

Friends_and_family Friends

10/10

Exceptional

24 Jul 2025

Renee

Very clean and the staff is Super nice!

10/10

Exceptional

23 Jul 2025

Olessya

I absolutely love this hotel and keep coming back again and again! ❤️
I want to say a huge thank you to the entire team — you are truly amazing! The atmosphere here is so special because every staff member is genuinely kind, attentive, and caring.

A special shoutout to the lovely woman in the kitchen who makes the omelets — not only are the breakfasts delicious, but you can feel how much she truly loves children. It’s so touching and heartwarming to see that kind of kindness early in the morning.

The receptionists are absolute stars! Always ready to help, explain things, assist with anything, and they do it all with a smile and such a warm, positive attitude.

The man who takes care of the laundry and garbage is also incredibly polite and pleasant — you can see how much pride he takes in his work, and that deserves so much respect.
And of course, the amazing housekeeping ladies who take care of the rooms and keep the entire hotel spotless — you are incredible!

I feel so much warmth, comfort, and genuine care here. Thank you for that!
I love this hotel with all my heart and will definitely keep coming back.

Business_and_leisure Self

10/10

Exceptional

20 Jul 2025

angel

Outstanding

Leisure Partner

10/10

Exceptional

16 Jul 2025

natalie

The staff was very nice and friendly!

Leisure Family

10/10

Exceptional

15 Jul 2025

Anthony

Great Stay

Business

10/10

Exceptional

15 Jul 2025

Erica

Staff super nice very clean everything worked

Leisure Family_with_children

10/10

Exceptional

13 Jul 2025

Paul

Everything was great check in staff was awesome ❤️

2/10

Poor

01 Jul 2025

MARK

The hot tub was broken. The underwater light fixture came out, and amd was laying on the bottom. It had an exposed cord rubbing against the sharp edge of the housing...BUT THE TUB WAS STILL OPEN! WITH CHILDREN IN IT! The pool area had no towels, no outlets in the room for charging, the volume was inop on the tv, dirty trash with medical waste from previous guests, toilet seat broken and not even attached, body wash container empty, no bedding or pillows for fold out bed, and finally, dried blood on the sink next to the toilet. Clearly they have housekeeping, because we got a knock on door the door at 9:14am, wanting to service our room. Check out was 11am, and we had the DO NOT DISTURB tag on the handle. Horrible for a Hyatt branded hotel.

Leisure Family

4/10

Poor

30 Jun 2025

Devam

Property did not felt like hyatt it was all worn out and bad the beds were terrible.

Leisure Family

10/10

Exceptional

29 Jun 2025

Vincent

The stay was very pleasant. Very quiet and comfortable. Bed was really nice. The breakfast was great. I would love to go back soon.

Partner

10/10

Exceptional

22 Jun 2025

Mirla

Love it

4/10

Poor

22 Jun 2025

Ginger

Pretty sure we got food poisoning from the breakfast bar on our fifth day there. Shower drain kept clogging up. Bedrooms were so small that you couldn’t open the doors fully. Toilet was so low to the ground that I had to overnight a toilet seat riser to accommodate a senior’s needs.

Leisure Family

6/10

Pleasant

16 Jun 2025

samuel

A few things in pool area not working…

Leisure Partner

10/10

Exceptional

07 Jun 2025

Cynthia

Great stay as always