Name: Hyatt House Chicago/Schaumburg
Address: 1251 American Ln, Schaumburg, 60173, US

10/10

Exceptional

12 Jul 2026

Joel

Can be cleaner, overall good stay

Family_with_children

10/10

Exceptional

11 Jul 2026

David

Love this place, stay each year for Axpona.

Self

6/10

Pleasant

10 Jul 2026

VijiDaniel

They should pay attention to the cleanliness of the room and the common area especially the carpets. They were having highly visible stains and unpleasant look. Inside the room also, the carpets were not maintained properly as it was having dirty look and stains. They also could have managed the room space well in terms of arranging the bed, sofa bed and TV. The TV was placed in a position where it can't be viewed comfortably either from bed or from sofa bed.

Family_with_children

2/10

Poor

08 Jul 2026

ERIC

Employees are was not kind. Bleakfast was not good they only one ice maker 4th floor especially some who makes omelet

2/10

Poor

06 Jul 2026

Tanya

Stayed for 3 nights never cleaned my room
Had to ask for towels. They did not want to give towels. Tried to not give me change for a soda purchased. Never again. Worst stay ever

Partner

10/10

Exceptional

30 Jun 2026

Tegan

The rooms were clean the staff

2/10

Poor

30 Jun 2026

Jacob

Loud and dirty. Do not stay.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Danielle

I enjoyed my stay. The rooms were very clean but one had a stale smell(minor). The pools was clean and not heavily chlorinated. The service staff was professional and very helpful. Plenty of parking and the breakfast in the morning put the cherry on the top!!!

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Vikki

Nice

Family_with_children

4/10

Poor

16 Jun 2026

Peter

Hi,

I recently stayed at the Hyatt House, and I wanted to share feedback about an issue during my stay. We requested an ice box/ice bucket so we could fill it with ice from the ice vending machine, and the front desk informed us that the hotel does not provide ice box/ ice bucket. This was surprising and disappointing, as this is a basic amenity that most hotels offer, and it impacted our experience.

Thank You!

Friends

2/10

Poor

14 Jun 2026

Venkata Divya

Hospitality is not great and very stinky. Not allocated room for long while checkin time is 3pm. Overall quite terrible experience. I won't recommend this place.

Family_with_children

4/10

Poor

14 Jun 2026

Cynitha

Your basically paying for the location if Schaumburg is where you plan to be... room are old and smell old, hallways as well. Staff was not very helpful with assistance I needed.

Self

4/10

Poor

14 Jun 2026

Amber

It was an okay stay. First floor restroom was very unclean (dirty towels, toilet paper, paper towels on floor) mentioned to staff which didn't seem too concerned. Lack of towels for swimming available, even after asking for more. Staff was nice, just seems to be struggling with basic maintenance there, like wallpaper coming off walls, bathroom door handle broken, generally just messy. Perhaps they were just low on staff and short on maintenance people and doing the best they can. Breakfast was good, room was nice.

Family_with_children

2/10

Poor

14 Jun 2026

Ha

I reserved a high floor room. They gave me a third floor. Entering tge room, the AC doesn't work, the faucet is dripping and the house phone doesn't work. We stayed in a smelly and humid room. We could not sleep. Hotel said it was the last room, so be it.

Partner

10/10

Exceptional

05 Jun 2026

Jon

It was good for work

Self

8/10

Excellent

27 May 2026

Thai

The place is a bit of a run down with wears and tears. Looked different from the Pic. May be the first and last time there.

Family_with_children

2/10

Poor

24 May 2026

Sonia

The room was horribly dirty. Including the bathroom and kitchen towels. The carpet was disgusting and their was hair all over. Kutchen sink was leaking. Ants on the floor where we were sitting for breakfast. Most of the tables were dirty at breakfast where we needed to sit and eat. Broken counter/toilet paper holder in the bathroom. No towels at the pool even when no one was there. No omelet station like widely advertised.

Friends_and_family Family

4/10

Poor

17 May 2026

Irma

There was no hot water to take a shower I had to ask for towels for the pool they had like 6 total and they ran out of eggs before breakfast was over! I asked for tissue, toilet paper and clean towels

10/10

Exceptional

14 May 2026

Angela

Everything was good except the water on none of the rooms we had got hot

8/10

Excellent

13 May 2026

Jessica

Good variety with breakfast, clean rooms. Struggled with hot water early in the morning for showering.

Business

6/10

Pleasant

11 May 2026

Lloyd

The staff excellent. But the breakfast was so basic, except the omelette bar. Our room was not very clean, the beds were small, and the hotel has a weird smell. The whole place needs a facelift/updates

10/10

Exceptional

08 May 2026

Jake

Clean rooms, friendly staff, breakfast was good, good amount of parking. Lots of places to check out within walking distance.

Partner

2/10

Poor

03 May 2026

Tyreshia

For the past three years now, I bring my child here to swim for his birthday; upon arriving this time the hotel decided to BUMP the room that I PAID IN FULL for, and gave it to white corporate people with no contact to me AT ALL. I was only told once I arrived to the location even though yes I paid in full the only option was to stay at a “sister location” WITH NO POOL BUT I could walk four minutes with kids in the cold to get to a pool, which is a big inconvenience. I feel like it’s 100% unfair to cancel someone’s room without contacting them once they’ve paid in full. I don’t care who’s staying at the hotel. The front desk staff, the guy who stayed until 11 PM. Last night was a terrible host. We couldn’t even receive towels to get out of the pool nor did we have towels in the room to wash up with and he refused to give us towels, he literally gave me one wash up towel. Stating that after 4 1/2 hours, that was the only tile they had clean.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Steven

Perfect place to stay love the environment

Self

6/10

Pleasant

17 Apr 2026

Angela

Needed to switch rooms 2x due to issues, experienced luke warm showers 2 out of 4 nights, broken elevator, wet carpet from an AC leak and one room w/o a thermostat. I have stayed here half a dozen times and was quite happy. I am hoping this week was a fluke.

Self

8/10

Excellent

12 Apr 2026

Michael

Great breakfast, clean room, friendly staff, great location near everything! Lots of parking. Only issue was that there wasn’t hot water, warm at best. I had to run shower for at least 5-8 minutes to get the warm water.

Self

8/10

Excellent

12 Apr 2026

Kimberly

Hotel was nice and clean upon entering staff was very qq

6/10

Pleasant

08 Apr 2026

Vatsalkumar

Pool wasn’t clean. Breakfast is good. Rooms are big but weird smell was coming out in the room.

8/10

Excellent

06 Apr 2026

Alicia

Room was very quiet which we appreciated due to having to catch an early flight the next morning. The layout was great for our family and we had enough room.

Family_with_children

8/10

Excellent

06 Apr 2026

Long

The staff was good. The lobby was in good condition, but the rest of the property was a bit run down. Our room, 315, was good as we got the 2-room suite. We had running hot water it took a while to get hot. That was my biggest concern based on the other negative reviews. The room on the left, standing in the kitchen looking into the living room, had no issue getting hot water but it took a few minutes. The room on the right had issue where you need to turn the shower knob between the 2 o'clock and 3 o'clock positions to get hot water. Don't turn it all-the-way clockwise until it hits the stop or else you'll get a barely warm water temperature. This is more of a shower valve installation issue. The shower off position was different between the rooms. My guess is that is the same case with the other rooms where other people stayed and complained about having no hot water. Overall, it was a good stay as the hotel was close to everything we wanted to do. The breakfast was okay for needs, as a typical continental style breakfast.

Family_with_children

6/10

Pleasant

05 Apr 2026

Kristie

Inconsistent. The room had a weird musty odor.

2/10

Poor

29 Mar 2026

Cassidy

I’m super disappointed in our stay. We paid for a 2 bedroom suite to celebrate my daughter’s birthday. We had no hot water at all for showers. Completely ridiculous. The pool was SUPER cloudy with hair floating all around it. After the pool we attempted to take a warm shower for my toddler (cause there was no tub for kids) and she was shivering the whole time, due to us having no hot water. Completely ridiculous. At breakfast, we asked for a pitcher of water refilled and it straight up looked like milk. We had to ask for it to be dumped because it looked sickening. Everyone around us was also grossed out. Pictures were deceiving for this place, forsure.

Family_with_children

10/10

Exceptional

29 Mar 2026

Kenneth

Yes

2/10

Poor

29 Mar 2026

prashant

Below average. Smells of smoke all around in common areas. Room was smelling when I entered.l had to change rooms twice after room cleaning issues. They did not do any housekeeping on my room. This is worse than Motel 6. And they call it Hyatt quality. Hyatt must remove their name. They are misleading Hyatt name and targeting us customers. And then it is thrash. Arrogant front desk man clerk. Lady clerk tried to out me in a studio room even though I Khadija asked for 1 bedroom and paid for the same. Looks like a weekly motel. This is not a hotel. They should charges $250 for week. Breakfast was below average. Said omlette station. Nothing like that .

10/10

Exceptional

28 Mar 2026

Unique

My family and I had a nice time at this property. The breakfast was good and the hotel was able to make sure that the children were able to get into the pool. Only thing was the hot tub did not work. We will definitely be back.

Family_with_children

8/10

Excellent

28 Mar 2026

Leah

Breakfast was delicious, the pool area clean but the hut tub did not work. Def needs upgrades, older hotel. Staff was excellent though and we had plenty of room.

Family_with_children

2/10

Poor

22 Mar 2026

Amber

Hot tub didn’t work.
No hot water in the shower.
Phone in room didn’t work.
Went down and asked for a blanket. They said they would bring it up. Never did.
Television had weird lines going up and down the screen.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Jeremy

We regularly stay here when we have events in the area. The staff is great, rooms are comfortable, but on our recent stay the boiler kept going down. Our showers were freezing! Please fix the boiler!

Family_with_children

6/10

Pleasant

15 Mar 2026

Nathasa

Breakfast was great, the bed and pillows were not so great

Family_with_children

6/10

Pleasant

13 Mar 2026

Michelle

Pool was decent, hot tub was cold
Room was Sticky, all over, the other guests were yelling and banging doors till 330am, staff did nothing, if I had no other options id stay again

Family_with_children

10/10

Exceptional

09 Mar 2026

Jennie

Very clean! The pool was great for the kids! Breakfast was excellent!

6/10

Pleasant

08 Mar 2026

Valerie

Lobby is nice. The rest of the hotel could use an upgrade.

Friends_and_family Family

2/10

Poor

07 Mar 2026

Sarah

Non smoking hotel but watched people smoking in their rooms with the door open. Also smelt like pot and swampy feet. Had to go bye air fresheners just to be able to be in our room. TV didn’t work. Old food in the kitchen cabinets. Shower door didn’t close and no fan in bathroom made it smell musty. Also water damage to ceiling, floor, and around window with mold on the window shade.

Friends_and_family Family

2/10

Poor

24 Feb 2026

Jasmine

Microwave was very unclean and the hotel does it look like the pictures much

2/10

Poor

23 Feb 2026

Jasmine

The room looked very dingy. My closet door was off the hinges, I had to clean with my own wipes the dirty areas and it was just very underwhelming. I was going to force myself to stay another night but I couldn’t. The breakfast was very sad. There’s an omelette station advertised but the paper was turned for the hours. I was expecting a better breakfast like shown in the pictures. There was also unprofessional attire for the maintenance associates. I don’t believe that a Beer shirt is company attire for a “nice” hotel. This really turned me off from staying in Schaumburg, it’s gotten run down over the years and I do not plan on staying after this last trip.

Friends_and_family Family

4/10

Poor

20 Feb 2026

Misty

Well I give it the 2 stars fo Paulina and Alice! They are amazing. Sadly l, nothing else went right from the non existent hot water and no heat or television or latching front door etc. lest we even discuss the smell of the facility.

Friends_and_family Family

2/10

Poor

18 Feb 2026

Kristi

Hotel didn’t have hot water the whole time we were there. Got switched to a different room. Walked in the new room and it hadn’t been cleaned. Got switched again. Still no hot water and toilet flushed every couple minutes.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Malcolm

Had a good experience. Staff was helpful and courteous. Breakfast was a pleasant experience as well.

Friends_and_family Family

2/10

Poor

17 Feb 2026

Victoria

There was no hot water for the 3 nights we stayed for an athletic competition. They would “reset it” often which would result in just shy of ice cold water for 5 mins. The toilet ran all night in our room. We ran out of toilet paper. The hot tub pump was also broken and the water was brown- several kids were swimming in it and subsequently got ill. The compensation we got refunded for the stay was 30%… do not stay here. Ever.

Family_with_children

2/10

Poor

16 Feb 2026

Courtney

We stayed 3 nights(it was prepaid and non refundable as well as a very busy weekend otherwise I would have left the first night!), we had absolutely no hot water until our third night. That meant that our athletes were unable to shower after a full day of cheer. The hot tub was brown tinted because it wasn’t working properly. They ran out of towels and we had children in the pool. They said sorry we don’t have any because we are fully booked. The front desk lady eventually brought us hand towels to try and dry them off. The place is filthy and outdated. They said they would move us the first night and that turned into us getting a room that had hot water just to shower in but that never happened. They kept trying to say it was only a couple rooms affected but we were there with a cheer team and none had hot water along with other hotel guests we talked to. The front desk lady was the only one that admitted to all the problems and tried to help the best she could but I will NEVER stay at another Hyatt. It is a health violation to not have hot water, there is no way their linens are being properly washed then either.

6/10

Pleasant

16 Feb 2026

Megan

There was no hot water during the entirety of our stay. When I called the front desk to inquire, the receptionist was quick to dismiss it and to get off the phone. When I spoke with a manager he was very kind and comped part of our stay for the inconvenience.

Business Family

2/10

Poor

16 Feb 2026

Adam

No hot water in the room all day and night. Not great

8/10

Excellent

11 Feb 2026

DeWayne E

Easy check-in. Friendly and helpful staff

Leisure Self

2/10

Poor

01 Feb 2026

Trina

They didn’t have any hot water had to take showers in cold water and the am front desk was rude

Friends_and_family Family

2/10

Poor

16 Jan 2026

Torranda

We stayed here for business and had a horrible experience. I do NOT recommend staying at this hotel.
We’ve stayed here 3 other times and no issues. This time there was a host of issues - no hot water, hot tub not working, TV not working, room phone didn’t work, hotel personnel didn’t seem to want to hear about the issues or do anything about it.
We had no hot water in our suite for 2 days. Maintenance team said to let the water run for 30 minutes and it’ll warmup. Who lets the water run that long???? They finally moved us to a new suite, where the TV in one of the rooms didn’t work. We lost hot water Thursday night and we checked out on Friday (ice cold water on Friday even with letting the water run for 15 minutes).

They told us the part to fix the hot tub would be in Monday and it would be fixed. We went down Tuesday night and still not working. We asked Wednesday night if it was fixed and still not fixed.

Business

2/10

Poor

13 Jan 2026

Nilambari

The rooms are extremely outdated, with old televisions, air conditioners, and worn furniture. I booked a two-bedroom suite, and one of the bedroom bathrooms did not have hot water. The kitchen sink had a very strong, unpleasant odor—we spent hours rinsing it, but the smell persisted. The utensils were not properly cleaned, which was unacceptable. Additionally, the carpet was stained and visibly dirty. Overall, the condition of the suite did not meet basic cleanliness or comfort expectations.

Leisure Family_with_children

4/10

Poor

03 Jan 2026

Natalie

Breakfast was okay. Great coffee, but thats about it. Will not be staying here again. Not for what i paid. My room didnt even look closely like for the room that i paid for.

Leisure Partner

4/10

Poor

02 Jan 2026

George

Had to change rooms due to a lack of hot water. The \"new\" room had the same issue. Also, fixtures in the first room were broken.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Victoria

Staff was amazing & the room was ver clean. My only complaint was that the pool area was very very cold. Other than that my stay was great.

Friends_and_family Family

4/10

Poor

31 Dec 2025

Heather

The building overall seemed dirty and ill cared for.

Leisure Family

8/10

Excellent

27 Dec 2025

Elena

The property is older, which shows in the peeling paint here and there, dated windows, and worn furniture, but everything was clean. Beds were very comfortable. The staff members we interacted with were polite and helpful. The 2‑bedroom suite was a great fit for our group, and the large, updated bathrooms in each bedroom were a pleasant surprise. As a bonus, each room in the suite had its own temperature control.

Unfortunately, we had no hot water in our room throughout our stay. The showers remained cold despite running the water for a long time, and by the third morning the \"hot\" water felt icy. At that point we reported the issue to the front desk, and they did take action, but the problem wasn’t resolved before we checked out.

Location is 22 min from O'Hare, Uber estimate was $50 early morning.

Leisure Family

4/10

Poor

21 Dec 2025

Elana

Room was mostly clean. Noticed a collection of nail clippings in the floor right up against the bottom of the bed. Asked that it be cleaned only to be told that housekeeping staff was gone for the day. This was at 5:40 PM on a Friday night. Ended up throwing a towel over the clippings so we didn’t have to look at them. Were told no other rooms were available. Later that night we unfolded the couch bed and pulled extra linens out of the closet. The white blanket that was provided had a brown rusty stain on it that looked similar to blood. Requested 2 new blankets from the front desk. Had to wait on hold while the front desk staff checked to see if there were any blankets available. Not sure what we would have done if the answer was no. We were told that yes there were blankets and that we had to go down to the front desk to get them. Overall just kind of a subpar experience. Remember you always get just what you paid for which in this economy sucks.

Friends_and_family Family

8/10

Excellent

08 Dec 2025

Valerie

The staff was very ni

4/10

Poor

07 Dec 2025

Tracie

Our room smelt terrible

4/10

Poor

07 Dec 2025

Breanna

The pool area was disgusting. There were ants crawling around near the jacuzzi. And the jacuzzi was lukewarm with only a few working jets. My room also had no hot water in both the shower and sink in the bathroom. I had previously enjoyed a stay here but was disappointed this time, as I brought family with me this time, I will not be returning.

6/10

Pleasant

02 Dec 2025

Joseph

It was not bad - but the facility could use a little love. No accessible wall outlets - they had been covered up? Hot water was scarce. Night stands were turned a way for them not to be useable. Asked for a plunger - was told there was only one and it was in use. Bed and pillows were not great. But everyone was friendly - so it's hard to really get mad about it. It did the trick.

Friends_and_family Family

6/10

Pleasant

01 Dec 2025

Anna

Room was okay . Upstairs guests were having a stamped battle and we called the front desk

4/10

Poor

23 Nov 2025

Teneshia

When we arrived the room they gave us had a machine in it. Then they removed the machine and claimed to have deep cleaned it. We went back to the room and it had a strong mildew smell when we opened the door and the carpet was soaked. Went back to front desk then they moved us. Better smelling room but toilet overflowed and the ceiling was leaking in one of the bathrooms. The people at the front desk were never there. I waited almost 15 mins for someone to come to the desk. My key stopped working and was out of my room for that long time. The people upstairs were very loud and sounded like kids running around all night. I had a bad stay.

Leisure Family

4/10

Poor

21 Nov 2025

Stacy

The property is really old. I would have paid a lil more for a more modern property. I didn’t realize it until it was too late. It’s clean and you can tell they give effort to maintain it but I wouldn’t stay again.

Leisure Self

8/10

Excellent

15 Nov 2025

Julie

The hotel rooms could use some upgrade, Tv did not work very well, crappy picture.

Leisure Family

8/10

Excellent

12 Nov 2025

Matthew

The hotel is clean and quiet and the facilities are well kept. Breakfast and service also good

Self

10/10

Exceptional

11 Nov 2025

Isabel

Staff was very friendly and helpful. Room was clean. Pool was clean. Breakfast was good variety. Had no issues during my stay.

Leisure Family_with_children

4/10

Poor

10 Nov 2025

Ashley

There was no warm/hot water during our stay. When brought to staff attention the response was that there was nothing they could do about it. This made showering difficult and uncomfortable for adults and children especially being there during a sports event.

Business_and_leisure Family_with_children

8/10

Excellent

04 Nov 2025

Matthew

I liked having a full kitchen in the room

Leisure Self

6/10

Pleasant

02 Nov 2025

Liz

Usually I always stay at the Hyatt hotels because I always have really good experiences. This time it was different. First of all my room was near the lobby and there were people having a reunion with many children that were noisy. Second of all, the bathroom in my room was never cleaned after the last costumer. I knew this because there was piss on the toilet seat, hair on the floor, toothpicks in the sink, garbage in the trashcan, and the carpet smelled weird. I bought this up immediately and they cleaned it up. Breakfast was good and the free coffee was too.

Business_and_leisure Family

2/10

Poor

31 Oct 2025

Sanjeev

Hi, I just wanted to share some feedback about my recent stay. Unfortunately, my experience wasn’t great, the shower in my room wasn’t handled properly, and it made the whole experience uncomfortable.

Also, the food service was quite disappointing. There weren’t many options available, and the service was very slow. For example, at the waffle station, it took more than 15 minutes just to get one item, which was quite frustrating.

Overall, I didn’t really enjoy the stay due to these issues. I hope the management can take this as constructive feedback and make improvements for future guests.

Partner

10/10

Exceptional

30 Oct 2025

Meagan

The staff was excellent. The hotel was very clean. The pool area in the hot tub area was excellent with great views of the sky all around very happy with this day. We’ll be back again thank you so much.

Leisure Family

10/10

Exceptional

28 Oct 2025

Jennifer

Clean room

Partner

2/10

Poor

27 Oct 2025

Michelle

Unfortunately we came with high expectations for our family. The breakfast was great but the cleanliness is the place needs to be updated. The first room we were in still no had filth on the floor. The second room we were moved into was dirty- felt like it wasn’t vacuumed. We had a spider crawling and a little nest of spider in the room.
The toilet was leaking and it felt as though everything was falling apart. The breakfast and service was great but unfortunately the cleanliness and all was not.

Family_with_children

10/10

Exceptional

27 Oct 2025

Tonya

Fresh fruit. Oatmeal. Nuts. Yoquart and freshly made omelette. Clean room. Excellent customer service. Great check in. Hot coffee in the Lobby all day.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Maree

Parking was convenient, located close to restaurants, mall and highways. Clean facility and friendly staff.

Leisure

2/10

Poor

26 Oct 2025

ERIC

I'm really disappointed. The check-out is 12 o'clock, but I didn't check-out, but the hotel cleaned it in advance and took up the cleaning fee. Romm was smell so bad.The water in the pool was dirty and there was no bathroom. Home appliances were not working, and ice machines were not on every floor and it was hard to find. If you ask me to pay for cleaning fee, I will talk to the headquarters. Never go back again!

Family_with_children

2/10

Poor

25 Oct 2025

Bumwon

Terrible

6/10

Pleasant

25 Oct 2025

Scott

We never received a cleaning the entire 5 days we were there, they did come and take all of our towels leaving us none in there place. Floors were filthy, couch had many stains and a smell that never went away. Breakfast was supposed to go till 10am but was broken down ahead of time with nothing offered. Other than being in Schaumburg close to everything this is not anything like any other Hyatt I’ve ever stayed. I guess that’s the difference when you allow franchise partners.

Business_and_leisure Family

4/10

Poor

24 Oct 2025

Don

No hot water, poor breakfast, bar present but never staffed. Never staying there again. Left one night early with no refund.

Business Partner

6/10

Pleasant

23 Oct 2025

Tim

Fine

6/10

Pleasant

21 Oct 2025

STEVEN

Property and staff were great! We just had an issue with someone knocking at our door at 11pm at night aggressively and then running off.

Business_and_leisure Family

4/10

Poor

20 Oct 2025

Dustin

Bed was very uncomfortable causing back pain and hardly any sleep. Bathroom ceiling had a leak that was dripping. No bathroom fan. The shower didn't have much hot water. TV screen had a blue tint to it. Breakfast was very crowded and the food wasn't great. Coffee was always empty. Not a great experience.

Leisure Family

2/10

Poor

20 Oct 2025

Tomeka

The first room we went to was horrible room 617 it smelt like death they stated they were going to come clean it and never did. They then switched us to room 531 had us go to the room with our belongings and they will meet us there. 42min later they never came and we couldn't find the receptionist. Finally found her 42min later smoking outside with other guest

Friends_and_family Friends

6/10

Pleasant

20 Oct 2025

Anna

Quick check-in, little old and dirty in room, water would not warm up on shower

Leisure Family

4/10

Poor

20 Oct 2025

Edin

Run-down hotel. Not very clean. Very few cable channels, no streaming options.

Business Family

10/10

Exceptional

19 Oct 2025

Arlette

It has been a while since i actually enjoy my stay in a Chicago hotel close to the airport. Me and my kids loved the place, everybody was so nice, they had fresh brewed coffee ALL DAY, my kids loved the breakfast, and it was pet friendly, even staff petted my dogs. Loved how quiet it was.

Leisure Family_with_children

2/10

Poor

19 Oct 2025

Michele

Our room smelled overwhelmingly of cat urine. We had the staff come and smell it. They tried to cover it up with disinfectant spray. They then moved us from our 2 bedroom room to two single rooms on opposite ends of the hallway when we requested connecting rooms. We were promised we would get a two bedroom room the next day. We went to the front desk in the morning. They put us back in the room with the odor and said they would have someone shampoo the carpet. We ended up with a smelly room that had a soggy carpet. For our inconveniences, they gave us a $5 voucher for what they pathetically called a market. I felt insulted and mistreated as a customer. I would never stay here again!

Leisure Family

6/10

Pleasant

19 Oct 2025

nuzhat

Everything was great about the property. Good staff, good breakfast overall.They provided a shuttle to go to near by place.
Only thing was room was not cleaned for 4 days. Even after request the room's trash was not taken out.

Leisure Friends

8/10

Excellent

17 Oct 2025

Phil

Friendly and helpful staff. Comfortable and clean place
Wish the sauna had been working, though

Business

10/10

Exceptional

17 Oct 2025

James

Great co worker

Leisure Self

6/10

Pleasant

15 Oct 2025

Jeri-Alexandria

We have been coming here for several years and this last stay wasn't as great as our other times. We came for my daughter's 7th bday & booked a 2br. At the time we checked in (6pm) the front desk had to check to see if our room was ready. We went to the pool later that evening & the chlorine level in the pool was unbearable. My kids & I eyes were burning to where we & another family had to leave the pool area. The hot water in one of the bathrooms didn't get very hot & in the other bathroom, the hot water took forever to get hot. Then the next day we found a ridiculous amount of ants in our pizza box in the room. Also, if I book a room for 6ppl to stay in why on Earth would you provide only 3 washcloths. All these are minor issues that won't deter me from booking again but they do need to be addressed. last but not least, the morning desk person (African American woman) on 10/13/25 seem to couldn't careless about me mentioning the ants in our room.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Christian

Staff was super friendly. Nice rooms. Breakfast was good too. Definitely recommend

Leisure Partner

10/10

Exceptional

14 Oct 2025

Armelle

Would come back
Dinning room staffs are very nice